National practice leads jobs in Abbots langley, hertfordshire

CENTRE FOR AGEING BETTER

Digital Marketing and Content Manager

· Permanent

· Salary £50,218 per annum

· Full time

· Flexible working options will be supported.

· Central London Office and Hybrid working (6 days a month office attendance)

We offer a pension scheme with employer contribution up to 10%, in addition you’ll receive 28 days holiday plus bank holidays, 24-hour access to a comprehensive employee assistance programme, cycle to work scheme and season ticket loan scheme and other benefits.

About the role

We’re looking for an experienced Digital Marketing and Content Manager to lead and evolve our digital approach at a critical time for the organisation following the launch of our new three-year strategy.

As Digital Marketing and Content Manager, you will play a critical role in amplifying our impact, turning complex research into compelling content, using digital channels to influence decisionmakers and ensuring our messaging reaches the audiences that can drive real change for older people.

You will manage one line report. You will work closely with an external agency to support website development as well as maximising the effectiveness of our marketing, SEO/GEO and user experience.

At a time of rapid technological change, this role will also help Ageing Better make smart, responsible use of AI and other emerging digital tools, strengthening our reach, effectiveness and influence.

About you

You’ll bring strong digital leadership, curiosity about new approaches, and sound judgement about what will genuinely add value.

You will have demonstrable experience of delivering a consistent stream of high quality, accessible and persuasive content across channels including social media, website, and e-newsletters.

You are confident in leading an organisation’s digital marketing strategy and skilled at using insights and data to grow reach, engagement and influence with target audiences across different digital channels.

You are used to managing a broad range of suppliers including our digital agency as well as designers, copywriters, filmmakers and other creative agencies involved in content creation.

You have a collaborative approach, are able to build relationships with a wide variety of people, and are an effective, supportive manager.

About us

The Centre for Ageing Better is a charitable foundation funded by The National Lottery Community Fund (NLCF) and part of the government’s What Works Network. We are fortunate to have monies remaining from our endowment from the NLCF to fully fund us until 2029, and we will be looking for new funding opportunities to sustain activity beyond 2029.

Everyone has the right to a good life as they get older, and our whole society benefits when people are able to age well. But far too many people face huge barriers, and as a result are living in bad housing, dealing with poverty and poor health and made to feel invisible in their communities and society.

The Centre for Ageing Better is an independent centre of excellence on ageing and demographic change. We work with national and local government, industries, businesses and community organisations to improve how people experience ageing. Our work focuses on creating better workplaces, homes and communities, while tackling ageism and addressing inequality in later life.

We are striving to create an organisation that reflects our society and the communities we serve with a workplace where everyone feels empowered and where diversity of background and thought is celebrated. We know there is more work to be done and are committed to continuing to improve our practice around Equality, Diversity, and Inclusion.

We very much welcome applications from minority groups and those underrepresented in our workforce. This especially includes people from Black, Asian and Minority Ethnic backgrounds, LGBT+ people, and Disabled people. 

We are a Positive Action employer, therefore in recruitment where two candidates are ‘as qualified as’ each other, we will favour a candidate from any group identified as currently underrepresented in our team based on protected characteristics as outlined in the Equality Act 2010.

To Apply

To apply, please follow the link to complete an application form and Equality and Diversity form.

Please address in your supporting statement how you meet the person specification for the role as fully as possible to demonstrate why you should be shortlisted for an interview for this post. 

Failure to do so will result in your application being automatically rejected.

We understand the benefits of using AI in the workplace and the support that generative AI can offer. However, we would encourage you to write your supporting statement and complete your application without the use of AI and if you do use AI, to avoid copy and pasting and to consider the value it will add. We encourage you to showcase your experience and knowledge using your own unique voice.

The closing date for this role is 9am 26th May, with in- person interviews to take place 8th June. 

We reserve the right to close this role early if a large volume of applications has been received. 

Join Disability Law Service and help empower Deaf and Disabled people to access justice. Support our vital work by deleivering specialist housing legal advice and training.

About Disability Law Service 

Disability Law Service (DLS) is a Deaf and Disabled Peoples Organisation providing free legal advice and representation to Deaf and Disabled people across England and Wales. We work to promote equality, inclusion, and access to justice through high-quality legal advice, welfare benefits support, and systems change work. Our work is grounded in the social model of disability and is focused on tackling discrimination and structural barriers faced by Deaf and Disabled people. 

Purpose of the role 

To provide specialist housing law advice, casework, representation, and training to Deaf and Disabled people and organisations, supporting access to justice and systemic change. 

Overview 

You will deliver housing law advice via our dedicated housing helpline, undertake casework and representation where appropriate, and deliver training to external organisations. You will also contribute to policy work and wider systems change activity. 

Key responsibilities 

• Provide housing law advice and casework, including representation 

• Deliver advice via our Housing helpline and partnership sessions 

• Undertake Legal Aid casework and ensure compliance with regulatory standards 

• Deliver housing law training to external organisations 

• Maintain accurate case management and billing records 

• Contribute to policy and systems change work 

• Support service development and internal collaboration 

What we offer 

• Opportunities to develop experience across multiple areas of law and contribute to a diverse range of projects 

• A supportive and inclusive working environment within a committed and experienced team

• A varied role where your work directly supports access to justice for Deaf and Disabled people

Equality, diversity and inclusion 

We welcome applications from everyone and are particularly keen to support Deaf and Disabled people to join and develop within our organisation. We are a flexible employer committed to creating an inclusive environment in which everyone can thrive. 

To apply

To apply, please upload your CV and a supporting cover letter (up to 2 pages) outlining your suitability for the role via CharityJob. Please make sure you have read the job description and person specification fully before applying for the role. 

About the Sickle Cell Society (SCS)

The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 18,500 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage. 

Job Purpose:

To assist the Fundraising Manager in the delivery of the Sickle Cell Society’s (SCS) Fundraising Strategy and on-going development to achieve its fundraising priorities and targets. An exciting and varied role we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘cando’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.

The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.

You will be responsible for the membership and donors’ database (Beacon) keeping up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.

The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels. 

This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.

Visit our website for a job description and details on how to apply.  The role closes on October 28th 2025

You will provide clinical direction and maintain oversight of elop’s counselling services, bringing understanding and experience of delivering trauma-informed approaches to support the emotional health and psychological wellbeing of LGBTQ+ people.

You will oversee and contribute to clinical operational responsibilities, service coordination and delivery, ensuring a professional, safe, smooth running, efficient and well managed service is maintained.   You will work alongside the senior leadership team across both strategic and clinical operational levels ensuring lead responsibilities for our counselling teams and services. Working collaboratively with the senior leadership team, implementing clinical delivery decisions, ensuring the counselling service effectively maintains ethical and professional standards of practice and communication across key staff, other agencies and service users. 

You will proactively contribute to building a robust and compelling evidence base that continues to demonstrate impact, improved wellbeing, and increased resilience, and have a key role in monitoring, evaluation, and supporting the wider counselling team with reporting and using data to drive operations, and evidence-based best practice. 

Your role will also include overseeing referrals and allocation of clients; undertaking client assessments; providing role-management, and clinical support and supervision to trainee and sessional counsellors; line-management of key service personnel; some clinical support work with more complex or acute needs clients; recruiting, inducting and training key staff and volunteers; and liaising with the clinical supervision team. 

Full Time: 37 hours per week

There will be one regular evening/ week, and occasional other evening and weekend working required. 

Salary: £34,000 inclusive London Weighting

Closing deadline for submission of application: 10.00am Monday 1 June 2026

Initial Interviews: taking place Wednesday 10 June between 9.00am – 3.00pm

N.B. at this current time all elop services are operating via a mix of in-person and remotely via online platforms, whilst we await completion of building works and relocation to new premises.

The Royal College of Radiologists (RCR) is leading an ambitious review of opportunities to reform cancer multidisciplinary teams (MDTs) – a key commitment in the National Cancer Plan. We’re now looking for a Project Administrator to help drive this important work forward.

This is a unique opportunity to be part of a high-profile project set to have a long-lasting impact on cancer services, improving how teams collaborate to deliver better outcomes for patients.

You’ll play a central role in keeping the project running smoothly, acting as a key point of contact for senior clinicians, policymakers and partners including Macmillan Cancer Support and NHS stakeholders. If you’re organised, proactive and keen to contribute to meaningful change in healthcare, we’d love to hear from you.

What you’ll do

• Act as the first point of contact for project enquiries, managing correspondence and ensuring timely, professional responses. 
• Coordinate and support meetings and events, including scheduling, logistics, and preparing materials.
• Attend meetings, take accurate minutes, and track actions to ensure delivery against deadlines.
• Work closely with the Project Manager to monitor progress, maintain activity logs, and support reporting.
• Help organise stakeholder engagement activities and events, including preparing resources and gathering feedback.
• Maintain clear and compliant records and documentation, supporting effective project delivery.

What you’ll need

• Experience in a busy administrative or project support role, using tools such as Outlook, Word, Excel and Teams.
• Strong organisation and time management skills, with the ability to juggle competing priorities .
• Experience coordinating meetings, taking minutes, and tracking actions.
• Excellent communication skills, with the confidence to engage senior stakeholders professionally.
• A proactive, detail-oriented approach and the ability to work independently and collaboratively.
• A commitment to delivering a high-quality responsive service.

Why join us?
At the RCR, you’ll be part of a passionate team shaping the future of cancer care. This role offers the chance to work on a nationally significant programme, build your project skills, and make a tangible difference to patient outcomes.

• Make a difference to the lives of Doctors and medical specialties
• Hybrid working – up to 60% remote
• Modern working environment with home‑working equipment provided
• Generous annual leave, plus the option to buy up to 5 extra days
• Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service 
• Excellent pension scheme
• Sabbaticals (5+ years’ service) and secondment opportunities
• Interest‑free season ticket loan and cycle to work scheme
• Employee Assistance Programme
• Long service recognition awards

About Action Tutoring
At Action Tutoring, we believe every child should be given the opportunity to succeed in school. But in the UK today, young people from disadvantaged backgrounds are less likely to 

achieve the grades they need to progress in life. This isn't because they are any less able; they have less access to the tools to help them reach their potential. 

We don't think this is fair. We know tutoring is an effective way of improving academic attainment and so we harness the power of volunteer tutors to bridge the gap and ensure this help can be accessed by every pupil who needs it, not just those who can afford it. 

We specifically help pupils facing socio-economic disadvantage and who are at risk of leaving primary or secondary school without reaching national standards in their exams. We work in partnership with schools in different cities and regions across the UK, delivering weekly tutoring in English or maths to those pupils who need it most. 

About the opportunity

We are looking for a strong candidate with formal teaching qualifications and experience teaching core National Curriculum subjects to join our established Impact and Quality department as Curriculum and Quality Manager. This role has oversight for ensuring the creation and delivery of high-quality, tailored tutoring resources for pupils and tutors, and managing the quality assurance processes within our organisation. This role includes line managing a team composed of two Curriculum Leads. You will also work closely with colleagues in the Marketing and Communications Department to provide matrix project leadership for the delivery of Initial Tutor Training. 

To achieve this, we are looking for a candidate with experience teaching either English or maths (or equivalent) with a willingness to quickly understand the curriculum requirements in the other subject. You will have a strong understanding of how to set the standard for excellent tutor training and tutor quality assurance, using your educational expertise to shape effective training and quality assurance frameworks that enable tutors of varying experience levels to flourish. The position would suit someone who loves working in education, values pedagogical best practice, and thrives when balancing creative curriculum and quality development with operational realities. 

Comprehensive induction and training will be provided. Action Tutoring is committed to providing development opportunities for its staff, and as a growing charity there are plenty of opportunities to take on new areas of responsibility.

Deadline: Sunday, 21st June 2026
Interviews: Monday, 29th June 2026
Contract and hours: Full-time permanent contract. A full working week is 37.5 hours.
Location: This role can be remote (UK based), with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Main responsibilities

• Project Management: Project manage the delivery of Action Tutoring’s tutor and pupil resources to a high standard and in line with agreed budgets, ensuring that they are relevant to the curriculum, engaging to use and allow for progress to be monitored. Work with the Head of Impact & Quality to set assessment questions to measure pupil progress.
• Quality Assurance & Insights: Manage the spot check process. Carry out detailed observations of online tutoring sessions, producing feedback to individuals flagged for observation by the programme team. Set annual Key Performance Indicators and produce termly insights into quality assurance, tracking impact over time. Produce an annual quality assurance report. 
• People & Matrix Management: Line manage the Curriculum Leads for English and maths, managing their work flow and projects goals. Provide matrix project leadership to Tutor Journey Coordinators for the delivery of Initial Tutor Training. 
• Training & support: Lead the annual review of Tutor Training updates, coordinating changes and/or commissioning new modules as required for quality and those proposed by the safeguarding and Tutor Journey teams. 

Essential Qualifications and Experience

We are looking for someone who is/has:

• Educated to degree level with formal teaching qualifications and experience teaching core national curriculum subjects.
• Strong subject knowledge in either English or maths; with a proven willingness and ability to quickly grasp the curriculum and exam specification requirements of the other subject.
• Right to work in the UK.

You will likely be more successful in this role if you:

• Are able to work independently and use initiative in a range of situations; confident to suggest and implement changes to drive improvements.
• Have effective time management skills and are comfortable working autonomously.
• Have strong project management skills; able to see through longer term projects to completion to meet deadlines; able to work under pressure to ensure targets are met.
• Have experience of line management or matrix project leadership with the ability to manage workflows, set project goals, and support team development.
• Are creative; able to come up with ideas to take forward Action Tutoring’s resources and training in new and engaging ways whilst also taking account of pedagogical best practice.
• Have a pragmatic, solution-focussed approach; able to balance competing organisational demands and adapt priorities in a fast-paced environment. 
• Have strong verbal and written communication skills and ability to undertake public speaking. You will need to be able to adapt your communication style to different audiences and uphold Action Tutoring’s high standards of professionalism.
• Are computer literate, competent using Google, Microsoft, and Canva. 
• Are committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment. The Curriculum and Quality Manager will be critical to championing our mission to the team and external audiences, conveying to others the importance of our high quality delivery.

Hybrid working with regular travel to our London Bridge Office

What the job involves

Be part of shaping a vital new service supporting men affected by the sexual wellbeing challenges associated with prostate cancer and its treatment.

Working as part of our Specialist Nurse team, and alongside our new Sexual Wellbeing Service Manager, you’ll provide personalised, compassionate support to men and their partners, helping them navigate their sexual health and wellbeing including treatment side effects such as erectile dysfunction.

You’ll deliver this support across our helpline channels; phone, webchat, WhatsApp and email, offering expert, unbiased information that empowers people to make informed judgements. You’ll also work with men referred from NHS partners as part of our new Movember funded service, focusing on those who need timely, specialist intervention.

You’ll help shape how this service grows. That includes:

· supporting the development of targeted sexual wellbeing resources

· contributing clinical insight to service improvements and new projects

· helping to deliver online group support, patient classes and webinars

· working with colleagues across Prostate Cancer UK so that the latest clinical knowledge informs our wider activities, from education sessions for clinicians to our written health information

· representing the charity at external events where needed

· collecting and recording data to help us understand impact and continually improve

This role blends hands on support with the chance to influence a pioneering new approach to sexual wellbeing for men affected by prostate cancer. You’ll be part of a supportive, expert clinical team and will have ongoing opportunities to develop your practice.

What we want from you 

You’ll be a registered nurse with experience working at NHS Band 6 or equivalent, and you’ll bring a real passion for improving outcomes for men living with and beyond prostate cancer. You’ll already have experience supporting patients with sexual wellbeing needs, whether through erectile dysfunction clinics, sexual health services, oncology or urology pathways, and feel at ease talking openly and sensitively about issues like erectile dysfunction, intimacy and treatment related changes.

You’ll be an excellent communicator who can explain complex clinical information clearly, whether you’re on the phone, responding to a WhatsApp message or delivering a webinar. You’ll be comfortable working unsupervised, while also being a supportive, collaborative team member.

We’re looking for someone who:

· is confident supporting men and their partners through sensitive, often emotional conversations

· can work calmly and professionally across multiple digital channels

· is curious and keeps their clinical knowledge up to date

· is organised, adaptable and able to manage a varied caseload

· understands how to use data and feedback to improve services

· actively supports equity, diversity and inclusion and is committed to allyship in practice

Above all, you’ll care deeply about helping men live well, offering empathy, clinical expertise and reassurance when it matters most.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

Got a question? Please let us know if you have any accessibility requirements or questions – we’re here to help.

The closing date is Monday 14th June 2026. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 29th June 2026. We’re expecting the interviews for this role to be held online.

Role Purpose

The Education Trainer supports the Education Manager in the design and delivery of specialist, evidence-informed trainings programmes for education professionals equipping them to support bereaved children, young people, adults and communities.

Using trauma-informed, evidence-based content delivered through both digital platforms and in-person, the role ensures schools and educational staff have practical tools to identify, respond to, support and/or refer bereaved children, young people and adults.

We are recruiting for two Education Trainers, both to work full-time hours (35 per week). One term-time only and the other to work year-round.

Main Responsibilities

• Working collaboratively with the Education Team and the team’s administrator to co-ordinate training requests responses.
• Working with the Education Manager and colleagues, support the design of training programmes tailored to the needs of the training delegates.
• Deliver the organisation’s education training packages online and/or face-to-face as required.
• Work with the team to ensure efficient flow of processes and procedures.
• To research key areas in need of bereavement training packages.
• To be an ambassador for the ASK Me Training and Manifesto to early years, primary, secondary and higher education institutions and professionals.
• To form key relationships with individuals and organisations to promote off-the-shelf training as well as rapid response, ASK Me and bespoke education training.
• To work with the team to develop new education training programmes and content.
• Work with the Marketing and Communications Team to promote education training programmes.
• Collaborate with the team to develop and review feedback framework to evaluate the training.
• Use feedback to improve the current training offer and identify gaps in education training offers.

 Communication and Relationships

• Build and maintain effective relationships with education professionals across early years, primary, secondary and higher education sector.
• Act as an ambassador for the organisation’s ASK Me Training and Manifesto and other key education programmes, promoting values of empathy, inclusion and best practice in bereavement support.
• Collaborate closely with the Education Manager, colleagues and the Education Administrator to co-ordinate training requests and ensure a seamless client experience.
• Engage with internal teams, including Marketing and Communications, to publicise training offers and strengthen audience reach.
• Work proactively to establish and nurture key relationships with external education networks, commissioners, and organisations to increase awareness and uptake of training programmes.
• Communicate sensitively and confidently when delivery content that may evoke emotional responses, ensuring a safe and supportive training environment.
• Demonstrate and promote the organisation’s values and culture through all forms of communication, behaviours and professional relationships.

Knowledge, Training and Experience

• Strong presentation, facilitation and communication skills, adaptable to a variety of audiences.
• Contribute to the creation of bespoke education programmes or training sessions as well as to the development of new education training packages.
• Develop and adapt training content for both in-person and digital delivery using a variety of digital platforms.
• Demonstrate a robust understanding of grief, loss, trauma, child development, and the psychological and social impact of bereavement on children, young people, and adults, including families.
• Demonstrate a high level of understanding of the organisation’s evidence-based tiered service model.
• Demonstrate strong knowledge of current education frameworks and the wellbeing priorities for schools and colleges.
• Participate, and where appropriate, lead on consultations with individual education settings to formulate an assessment of their individual training needs.
• Use outcome measures and/or feedback tools to monitor progress, evaluate the impact of delivery, and reflect on own practice.
• Adhere to legislation and statutory guidance related to Safeguarding Children and Young People and Safeguarding Adults at all times.
• Participate actively in clinical supervision and reflective practice to ensure safe, ethical, and effective delivery.
• Contribute to the development and sharing of knowledge within the team by supporting training, mentoring, and peer learning opportunities.

Analytical and Judgement Skills

• Assess training needs of education settings through consultation, feedback and sector research to inform targeted content development with the support of the Education Manager.
• Evaluate participants’ feedback systematically to review the quality, relevance and impact of training’ identify areas for improvement and gaps in provision.
• Exercise sound judgement when responding to sensitive disclosures or emotionally charged discussions during training, ensuring appropriate support and signposting.
• Apply analytical thinking to review emerging issues in bereavement education – such as curriculum integration – to guide future training design.
• Recognise and manage situations that involve ambiguity, uncertainty, or emotional intensity, drawing on supervision and established frameworks for professional support.
• Apply a trauma-informed and developmentally appropriate lens to training development and delivery, ensuring sensitivity to cultural, social, and contextual factors influencing grief.
• Ensure accurate, timely, and meaningful data recording and reporting to inform service evaluation, and organisational performance monitoring.

Planning and organisational skills

• Prepare thoroughly for assigned training sessions, ensuring all materials, technology and resources are ready in advance.
• Deliver training sessions to time and quality standards, managing transitions between content, activities and Q&A smoothly.
• Deliver a suite of education training packages online and/or face-to-face as required, adapting content to meet specific delegate needs as needed.
• Contribute to the design and maintenance of robust systems and workflows that support the smooth flow of processes from enquiry to evaluation.
• Research new areas of bereavement education need and contribute ideas for the development of new programmes and resources.
• Collaborate with colleagues to maintain and refine the evaluation and feedback framework, drawing on insights to drive continuous improvement and suggesting improvements to the training offer.
• Manage time effectively across multiple projects and priorities, working flexibly to delivery high quality outcomes within deadlines.
• Maintain accurate, up-to-date documentation in accordance with confidentiality, data protection, and statutory requirements.
• Demonstrate self-awareness and reflective capacity, using supervision and peer support to sustain personal wellbeing and professional effectiveness.
• Provide cover and support for team members when needed.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Person Specification

Education/Professional Qualification

Essential

• Relevant professional qualification in working in education, training or learning
• Evidence of ongoing professional development and commitment to continuous learning
• Training in bereavement, grief and trauma informed practice

Desirable

• Relevant professional qualification in working with children and young people

Skills and Experience

Essential

• At least three years’ recent experience (in the past six years) of delivering training to professionals
• At least three years’ recent experience of working with children, young people and families in a health, social care, youth, community or education setting
• For one of the two roles, a Welsh speaker is required
• Experience of planning and designing training programmes
• Experience of liaising with and working alongside organisations that support children and young people
• Experience of working with vulnerable communities
• Experience of delivering training using a digital platform
• Demonstrable experience of safeguarding children, young people and vulnerable adults and an ability to practise in a way that promotes this
• Experience of working collaboratively with multi-agency professionals

Desirable

• Experience of working within a bereavement, palliative care of mental health setting
• Experienced in using outcome measures to evaluate practice

Knowledge and Understanding

• Demonstrate a strong understanding of bereavement, grief, loss, trauma, and their psychological and developmental impact on children, young people, parents and families
• Knowledge of current research, theories, national frameworks, and NICE guidance related to bereavement and children’s mental health
• Empathetic, compassionate, and youth driven approach
• Proven ability to design, deliver and adapt bereavement training effectively through digital platforms, maintaining engagement, safety and impact
• Excellent communication and interpersonal skills, with the ability to engage sensitively with stakeholders while maintaining professional boundaries at all times
• Consulting mindset with the ability to quickly assimilate information and to translate this into potential solutions and ways of working
• Awareness of safeguarding legislation, policies, and procedures
• Understanding of information governance, confidentiality, and data protection requirements
• Understanding of equality, diversity, and inclusion within practice
• Emotional maturity, stability and resilience with a strong commitment to self-care and the ability to seek support and guidance when difficulties arise in the course of work

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Youth Team Forum Discussion

For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.

Role Purpose

The Adult Bereavement Counsellor provides therapeutic support to adults- particularly parents and carers- who are experiencing acute or complex grief following the death of a child.

The post holder will provide comprehensive psychosocial assessments and deliver therapeutic interventions working therapeutically using a range of counselling methods, approaches, and techniques, consistent with Level 3 of the NICE psychological intervention framework (2004).

They will also deliver crisis interventions where appropriate to ensure emotional safety and stability. In addition, the role includes designing and implementing a variety of therapeutic interventions across individual, couple, and group contexts, drawing on different models as required.

Main Responsibilities

Communication and Relationships

• Communicate effectively and sensitively within the organisation and with external professionals, including health and mental health services such as CMHTs and GPs.
• Convey complex and emotionally sensitive information to adults with clarity, empathy, and professionalism.
• Manage interactions with individuals or groups who may be distressed or emotionally impacted by information shared.
• Develop and maintain strong, positive working relationships with colleagues and peers to promote effective teamwork and collaboration.
• Model organisational values and behaviours, demonstrating respect, compassion, and integrity in all communication and relationships.

Knowledge, Training and Experience

• Undertake detailed psychosocial assessments and risk evaluations for parents and carers bereaved of a child, determining the most appropriate interventions and levels of support.
• Deliver individual and, where appropriate, couple or group counselling sessions using evidence-based approaches to address complex grief, trauma, and adjustment to loss.
• Ensure all practice meets professional standards and complies with relevant codes of conduct and national guidance.
• Maintain up-to-date knowledge of current research, evidence-based practice, and developments in bereavement and trauma-informed care.
• Provide crisis interventions when required, ensuring emotional containment, safety and referral to appropriate support.
• Support service users to develop coping skills, resilience, meaning making, and strategies to manage distress and ongoing adjustment.
• Integrate trauma-informed principles, recognising the emotional and physiological impact of bereavement and its intersection with other mental health concerns.
• Engage in continuous professional development and maintain an active professional portfolio in line with professional body requirements.
• Demonstrate knowledge and compliance with organisational policies, procedures, and safeguarding legislation, including Safeguarding Children and Adults and the Mental Capacity Act.
• Provide guidance, supervision, and support to volunteers individually or in groups as required.

Analytical and Judgement Skills

• Apply sound professional judgment and analytical skills to assess needs, plan interventions, and evaluate outcomes in accordance with best-practice frameworks.
• Participate actively in team meetings to plan, review, and evaluate care strategies and approaches.
• Ensure the accurate and timely recording of data and information to support monitoring, evaluation, and service development.
• Contribute to the collection, analysis and reporting of outcome measures to support quality assurance, demonstrate impact, inform practice and interventions, and inform continuous improvement.

All Staff

• Contribute to the vision and mission of Child Bereavement UK; whilst embedding the values into your daily work activities.
• Promote equality of opportunity and diversity in accordance with Child Bereavement UK policy.
• Contribute to the overall success of the charity’s fundraising needs by providing case studies, attending events and adding value to the experience of our supporters as required.
• Contribute to the brand and reach of the charity by working alongside our Marketing & Communications Team when relevant press opportunities arise or when required for social media and online content (including the use of photography).
• Work to objectives, targets and work plans agreed with your line manager.

Person Specification

Education/Professional Qualification

Essential

• MA/MSc or Postgraduate Degree (minimum Level 4 or equivalent) in Counselling, Psychotherapy, Arts Therapy
• Registration with a professional body (ie. HCPC, UKCP, BACP, BAAT, etc)
• Evidence of continuing professional development

Desirable

• Certificate/diploma in supervision
• Dual qualification (social work and counselling/psychotherapy)
• BACP accreditation or eligible for BACP accreditation

Skills and Experience

Essential

• Able to make clear psychosocial assessments and managing complex emotional and mental health needs, risk, and safeguarding
• Awareness of the intersection between loss, mental health, relationships and identity
• Strong assessment, formulation and planning skills within a therapeutic context
• Substantial post qualification experience in counselling or psychotherapy
• Experience of working therapeutically with adults (pre and post bereavement)
• Experience of using outcome measures, feedback tools and data to evaluate effectiveness and impact of interventions

Knowledge and Understanding

• A strong understanding and knowledge of relevant psychological theories, therapeutic interventions, and models of grief work
• In-depth understanding of the impact of bereavement, trauma, and loss especially after the death of a child
• Knowledge of child development, attachment, and resilience frameworks
• Sound awareness of risk assessment, safeguarding legislation and information sharing processes
• Knowledge of evidence-based models of counselling and therapeutic interventions including creative and systemic approaches
• Proven ability to design, deliver and adapt psychosocial assessments and therapeutic counselling interventions effectively through digital platforms, maintaining therapeutic alliance, safety and impact when working remotely with adults.
• Knowledge of safeguarding legislations and impact on practice
• Inclusive in approach, sensitive to diverse experiences of grief and cultural expressions of loss
• Awareness of the importance of service evaluation, outcome measurement, and reflective practice in demonstrating impact and improving quality
• Undertake specific projects and other ad hoc duties agreed with your line manager, fulfilling any deadlines, reviews and reporting procedures required.
• Take an active part in the Quarterly review process and participate in training agreed with your line manager.
• Recognise and champion the lived experience of children and young people with bereavement within your work.
• Ensure the health and safety of all colleagues, volunteers and visitors in accordance with Child Bereavement UK policy.

Recruitment Timetable

Application deadline: 27th May 2026 at midnight

First Stage Screening Interviews

You may be asked to attend a 10-minute Screening Interview on MS Teams with the Hiring Managers for the vacancy, to assess your suitability for the role. During the interview, you will be asked two skills-based questions.

Second Stage Interviews

If you are progressed to a second stage interview, you will be invited to attend a 1-hour formal interview on MS Teams with the Hiring Managers for the role. It is our policy to share the role-specific interview questions with applicants ahead of the interview, to aid their preparation. You may also be asked to complete an interview task, which will also be shared with you in advance.

Youth Team Forum Discussion

For roles in our Bereavement Services Team, we will invite those applicants selected for interview along to a discussion forum with members of our Youth Team. This session is held remotely and lasts approximately 20 minutes. The discussion topic will be shared with you in advance of the session.

We are seeking a highly organised and detail-oriented Finance and Operations Manager to oversee our financial operations and ensure the effective management of our resources. This role is central to maintaining our financial health and supporting our strategic goals. You will ensure all financial processes are accurate, compliant, and efficient. You will work closely with our Director to ensure all financial processes are accurate, compliant, and efficient. 

We are part of the Experts by Experience Employment Initiative. The network supports inclusive recruitment of people with lived experience of the UK asylum or immigration system. If this is your experience, you can find useful resources here. You can also ask for free and private help with your application by filling in this form.

KEY RESPONSIBILTIES INCLUDE: 

Invoicing and Payments 

Cash and Monitoring 

• Update monthly actuals and track variances within the cashflow. 
• Support project teams with maintaining and reporting on budgets in line with funder requirements.
• Contribute to the development of budgets for fundraising proposals.
• Continuously review financial systems to ensure efficiency and best practice

Bookkeeping 

• Carry out weekly and monthly bookkeeping tasks, including journal entries in QuickBooks and balance sheet reconciliations.
• Support the production of quarterly management accounts.
• Prepare ad-hoc financial reports and analysis as required.
• Oversee Gift Aid claims and processes.

Independent Examination, Annual Report and Accounts 

• Prepared and organised all documentation for the Independent Examination, ensuring compliance with statutory and Charity Commission requirements. 

• Supporting the Director in responding to examiner enquiries and year-end processes. 

• Reviewing financial records, reconciled balances, and drafted sections of the Annual Report. 

• Coordinating with internal teams and external advisors and assisting with implementing examiner recommendations. 

Do you want to work with a leading advocacy charity organisation supporting those in need?

Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?

Are you keen to make a difference to people who want to be heard?

Then come and join us here at VoiceAbility.

We are looking for an Advocate to join our team in the Lambeth, (Greater London) area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.

About us

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

About the role

This is an exciting opportunity for Advocates to join and shape this service covering the Lambeth- Greater London area. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore the ability to confidently use public transport or drive and a suitable home internet connection is essential. 

About you

Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.

You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance. 

How will you make a difference?

You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.

You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.

You will work resourcefully and collaboratively with the individuals you support.  You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them.  You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard. 

Benefits 

28 days annual leave plus bank holidays (pro-rata for part-time colleagues) rising to 30 days upon 5 years’ service 

5% employer pension & minimum 3% employee contribution 

Salary sacrifices pension scheme 

Separate Life Assurance Cover (equivalent of two times your annual salary) 

Staff discount scheme including retail discounts, entertainment, holidays, gym membership etc 

24/7 Employee Assistance programme 

Access to remote counselling service 

Paid Disability Leave 

Paid compassionate Leave 

Home Working Allowance  

Support with continuous professional development 

Personal Development Plans 

How are staff supported to work remotely? 

VoiceAbility has a small number of offices. Employees including Team Leaders are homebased for Administration and meetings will be held online as well as in person in the relevant community. 

When you need to travel for work, expenses will be paid (mileage or public transport costs).  

VoiceAbility offers the usual regular manager one to ones, Staff forums and communities of practice depending on role. Team meetings with a mix of virtual and in person approach. 

Equality and Diversity

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.

How to apply

Please follow the link to the vacancy on our website for more details on how to apply. 

Important Dates:

Closing date for applications; Midnight on 26th of May 2026, however, VoiceAbility reserve the right to withdraw this vacancy before this date.

Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.

Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.

Want to know more about VoiceAbility and the role?

Please follow the link to the vacancy on our website for more details

We look forward to hearing from you.

Could you bring your excellent project management and community engagement skills to help rural communities identify housing need and increase the pipeline of rural affordable homes in Buckinghamshire and Milton Keynes?

About us

At the heart of Buckinghamshire’s communities, Community Impact Bucks is a locally rooted charity committed to helping communities and charities thrive. Our impact is made possible by a passionate and committed team who believe in the power of local action and understand the places and people they serve.

We expect all staff to deliver activity within Buckinghamshire’s communities and to bring local knowledge, relationships and contextual understanding to ensure our support is relevant, inclusive and community‑led.

About you

You will bring passion and energy to make a difference to rural communities.  You will enjoy working with people and helping communities to achieve their goals.

An excellent communicator, you will enjoy building partnerships and working with people from a variety of backgrounds, with a strong awareness of diversity and inclusion, and the ability to be diplomatic and take the initiative when needed. 

Your knowledge and experience might involve: 

• Asset-based community development 
• Developing and delivering activities in a community setting
• Lived experience of the challenges Buckinghamshire’s rural communities face
• Experience of working in the field of housing delivery and working with local authority planning and housing teams.

Training and support will be provided so you don’t need to be an expert in everything. You will be part of a supportive staff team within the charity, and you will be part of a national network of Rural Housing Enablers offering peer support and shared learning.

You will benefit from an interest in housing and must be able to work with Parish Councils, Housing Associations and Local Housing & Planning Authorities.

Key responsibilities

• Support, advise and steer communities, and town and parish councillors from their initial interest in providing affordable housing, through scheme inception and pre-development phases to completion, with the aim of increasing the speed of schemes through the pre-development phase.
• Assist communities to identify the nature and extent of affordable local housing need in their community including, where appropriate, through a Housing Needs Survey.
• Assist communities to identify a deliverable site for development of affordable housing and/or secure affordable housing as part of market led schemes.
• Build collaborative partnerships with key partners to provide a clear pathway to a successful planning application and delivery. Partners may include, but are not limited to, local communities, parish councils, housing association staff, officers from the Local Authorities (including in their role as providers of affordable housing) and local developers.
• Provide project management including regular reporting on project progress against workplan and housing pipeline.

Key requirements

• Experience of building and sustaining relationships within and across organisations and sectors, and working collaboratively.
• A highly capable communicator in person and in writing. Able to engage the public, local politicians, and officials on their own terms, whilst remaining independent and trusted.
• Experience delivering research, strategic assessment & planning, data analysis, and evaluation reports.
• Excellent organisational, planning and management skills, with strong attention to detail.
• Agile and proactive in approach to challenges and opportunities.
• Able to work under pressure, multi-task and meet strict deadlines.
• Competent user of databases and the Microsoft suite of software.
• Either Full British driving licence and access to private means of transport or ability to demonstrate how you will meet this requirement.
• Available to work evenings and weekends when necessary (in accordance with our Time Off In Lieu Policy)

Diversity & Inclusion

Community Impact Bucks is committed to challenging inequality and values the diversity of our communities in Buckinghamshire. We recognise that reflecting that diversity will only ever make our organisation better. We work to ensure an inclusive culture where colleagues feel welcomed and supported to succeed and thrive. We encourage applications from people of all backgrounds, particularly those from under-represented communities.  

How to apply

For more information please download the Job Description and Person Specification below, or visit our website at Community Impact Bucks.

Please apply via the CharityJob website with a CV and a cover letter explaining how your skills, experience and interests meet the Job Description and Person Specification by 9am on Tuesday 26th May 2026.

We are committed to finding the right fit for this role. We will be reviewing applications and shortlisting candidates to interview as they are received. We will close this position once the right person is found.

Location: London-only (a minimum of three days in our South London Centre per week) 

1st stage interviews: 01/06 and 02/06

2nd stage interviews: 09/06

At The King's Trust, every relationship we build helps young people across the UK turn potential into opportunity. As a Senior Head of Collective Philanthropy, based in London, you will lead one of our most influential fundraising portfolios, shaping high-value collective giving that fuels life-changing programmes. You will oversee flagship initiatives, Women Supporting Women and the Enterprise Fellowship, working at the heart of a charity that blends entrepreneurial drive with deep social impact. 

This is a senior leadership role with real scope. You will inspire and empower a specialist team to deliver multi-million-pound income, stewarding six and seven-figure gifts while developing new networks of committed supporters. Working closely with senior volunteers, trustees, ambassadors and colleagues across the Trust, you will create compelling philanthropic opportunities that reflect both donor ambition and the realities facing young people today. Strategic thinking, disciplined financial management and first-class relationship-building sit at the centre of your work. 

Joining The King's Trust means joining an organisation defined by optimism, integrity and belief in young people. From our South London Centre, you will play a visible role during a landmark period for the charity, helping shape the future of collective philanthropy while modelling inclusive, values-led leadership. This is a rare opportunity to combine senior fundraising expertise with a clear social mission and lasting national impact. 

What happens next?  

Please submit a CV and a Cover Letter that includes your experience, transferable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Senior Head of Collective Philanthropy? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives, and we couldn’t do this without the important work of our Senior Head of Collective Philanthropy! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events, etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

This is a grant funded role, fixed term for two years, with the opportunity for conversion to a permanent role should funding allow.

Main Purpose of the Role:

To provide proactive, emotional, and practical support to families and individuals affected by Duchenne Muscular Dystrophy (DMD) across Scotland. The role will focus on early engagement, wellbeing assessment, community building, and delivery of workshops and events, while ensuring accurate tracking of support outcomes and data.  
 
The successful candidate will also lead on support for young people living with Duchenne during 2 key transition points (primary to secondary school stage and moving into adulthood). They will work closely with the England-based Transitions Coordinator to deliver a joined-up programme of support across the UK. 

Specific Tasks:

1. Proactive Family Support 

• Initiate contact with newly registered families within agreed timeframes (email within 3 working days, call within 7–10 working days) 

• Contact to be made to all registered Action Duchenne members, knows to us in Scotland, to ensure the current support offer is clear  

• Provide ongoing support tailored to individual needs, including emotional wellbeing, physical health, housing, financial security, self-esteem and respect, decision-making, social engagement, quality of life, and access to care 

• Use the Action Duchenne Assessment Form and Action Plan to identify and respond to areas of concern 

2. Transitions Support 

· Lead transition support across all nations, with a focus on Scotland, for children and young people facing key life changes, including: 

· Moving between educational settings such as primary to secondary 

· Transitioning from paediatric to adult health services 

· Changes in mobility and independence (e.g. transitioning to using powerchairs)

· You will lead, but expected to work collaboratively with the England-based Transition Coordinator to ensure consistency and continuity of support across the UK 

· Develop resources, guidance, and workshops to support families through transitions 

3. Wellbeing Tracking and Outcome Measurement 

· Administer wellbeing questionnaires and record scores across key domains (e.g. physical health, emotional wellbeing, financial security) 

· Collaborate with families to co-create action plans and track progress 

· Ensure all data is entered into CRM (E-Tapestry or similar) within the allotted timeframe, i.e. immediately after or during the call. 

4. Community Engagement and Event Delivery 

· Organise and deliver regional meetups (minimum one per quarter) 

· Facilitate support groups (virtual and in-person) for parents, young people, and extended family 

· Support delivery of workshops and events aligned with programme schedule (e.g. music, life skills, employability) 

5. Stakeholder Collaboration 

· Liaise with external organisations including NHS care advisors and clinics, local authorities, counselling services, and other charities 

· Represent Action Duchenne in Scotland and build relationships with local networks 

6. Administration and Reporting 

· Maintain accurate records of all interactions and support provided 

· Contribute to quarterly reporting on activity delivery, capacity utilisation, and family impact 

· Support development of CRM processes and service delivery improvements 

7. Key Performance Indicators (KPIs): 

· New contact acknowledgement email: within 3 working days 

· New contact follow-up call: within 7–10 working days 

· Families contacted per week: 12–15 hours of direct contact 

· Regional meetups: 1 per quarter 

· Support groups delivered: 9–12 per year 

· CRM data entry: within 24 hours of interaction 

· Family outcomes tracked: via wellbeing questionnaire and action plan 

· Transition support delivered: tracked through engagement, resources, and feedback 

NB This is not an exhaustive list, the role holder will be asked to carry out additional tasks as required for the Team’s successful service delivery. Such tasks will always be reasonable and broadly in line with current knowledge levels and skill sets.

Please find below the job specification, including required skills and qualifications.