Operations manager jobs

People Services Manager

We are seeking an experienced HR professional to lead a high quality people service and support a positive and inclusive working culture.

Position: People Services Manager
Salary: £45,122.22 - £47,430 per annum
Location Doncaster or hybrid, with travel to sites
Hours: Full time
Contract: Permanent
Closing date: 19th January 2026

About the Role

This is a key leadership role that oversees the delivery of a high performing People function. You will lead a small team to deliver an annual People Plan that supports organisational priorities, enables colleagues to do their best work and drives a consistent, customer focused HR service.

Working closely with senior leaders, you will shape and deliver initiatives across Equality, Diversity and Inclusion, Reward and Recognition, Learning and Development, wellbeing, employee relations and organisational development. You will also support the transformation programme, including HR system improvements and developing a culture of effective HR business partnering.

Key responsibilities include:

• Leading and motivating the People Services team to deliver a high quality advisory and partnering service
• Developing and delivering the People Plan in line with organisational priorities
• Overseeing the implementation and monitoring of the Equality, Diversity and Inclusion plan
• Ensuring managers receive clear, compliant and practical HR advice across all areas
• Promoting a healthy working environment and wellbeing initiatives
• Supporting delivery of the Reward and Recognition strategy
• Overseeing induction and engagement activities
• Leading on Learning and Development needs analysis and delivery
• Managing HR data, reporting and workforce insights for senior leadership and governance
• Leading policy development and review
• Providing HR expertise and project management input on organisational projects
• Acting as People Lead for governance reporting and workforce assurance

About You

You will be an experienced HR leader who enjoys developing teams, improving services and shaping a positive workplace culture. You will bring strong partnering skills, sound employment law knowledge and the confidence to influence at all levels.

Essential experience and skills include:

• Experience leading a People or HR function across multiple sites
• CIPD Level 7 or equivalent expertise
• Strong HR business partnering skills across the full People agenda
• Experience implementing or optimising HR systems and self service
• Up to date knowledge of employment law and risk management
• Experience managing change and supporting organisational development
• Strong communication and relationship building skills
• Successful leadership of HR teams
• Budget management experience
• Ability to manage multiple priorities and work to deadlines

About the Organisation

You will be joining an organisation with a clear mission and values, committed to creating a positive environmental and social impact. The team prides itself on making a real difference, working collaboratively and continuously improving. Colleagues work with a shared purpose, supporting each other and working hard to deliver the best outcomes for communities and the environment.

Other roles you may have experience of could include; HR Manager, Head of People, People Business Partner, HR Business Partner, Senior HR Advisor, People and Culture Manager, HR Operations Manager, People Lead, Organisational Development Manager.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Special Events Logistics Officer

Contract type: 6 months Fixed term – 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Salary: £33,233 to £34,894 per year with excellent benefits

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Community, Events and Education team manages and delivers a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to community fundraising, our volunteer Speaker Network and education engagement. The team delivers far more than income by deepening the engagement of new and existing supporters, raising awareness of WaterAid’s work.

The Special Events team is responsible for the management and delivery of unique festivals partnerships and special events.

About the role

As our Special Events Logistics Officer you will support on operations and logistics across all of WaterAid’s festival and special events projects and work closely with the festivals project team to drive sustainable change.

In this role, you will:

• Manage, with support from the Special Events Manager – Partnerships and Operations on the delivery of all event logistics and operational plans for all our festival activity, including onsite operations, equipment management, schedules, logistics and onsite delivery.
• Manage, with support from the Special Events Manager – Partnerships and Operations, all operations and processes around merchandise and stock management at festivals.
• Develop and create risk assessments and support with incident management planning for all areas of our onsite events activity.
• Provide support on project management and delivery of other non-festival special events. 
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

The Social Research Association (SRA) is an educational charity and membership organisation for social researchers, dedicated to advancing excellence in social research across the UK. We support the research community by:

· Growing and connecting an inclusive, diverse community of social researchers.

· Expanding career pathways and professional development.

· Advancing knowledge, best practices, and innovation in social research.

· Representing and advocating for the profession.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. Alongside these new activities, it is important that our core activities such as training and events continue to run smoothly and this role is key to supporting those activities.

We are a small team of eight people and are working in a very inter-connected manner.

About the Role

The Finance and Administrative Assistant will provide essential support across three main areas: finances, events and training. This role is about being detail-oriented in the finance administration, well organised, supporting smooth communication, and helping our members and partners to engage with our services. The role will report to the training and conference manager. The successful candidate will have a strong background in finance administration, substantial experience of using Customer Relations Management Systems (CRM) and Xero (or similar systems), and the ability to work effectively in a fast-paced environment. Above all, you should be eager to learn and ask questions. This is a new role for us – so we're excited to explore and shape it together.   

Key Responsibilities:

*Manage and maintain accurate financial records for the organisation, including accounts payable and receivable

*Manage weekly accounts reconciliation process

*Preparing financial reports, issuing invoices and chasing debtors for training and events

* Assist operations manager with budgeting and forecasting

Training and events

* Provide administrative support to the operations and training manager by managing the training and events inbox, bookings and attendance.

*Assist in monitoring of training and events by running feedback reports

*Provide more general administrative support for regular training events and the annual conference

* Coordinate meetings and events, liaising with trustees, volunteers and colleagues

General

* Develop and implement administrative processes and procedures to improve efficiency

* Provide exceptional customer service to internal and external stakeholders

* Maintain confidentiality and handle sensitive information with discretion

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply.

Essential Experience & Skills

● You have worked in a finance administrative role where you’ve managed multiple tasks and met deadlines.

● You have experience using digital tools like Customer Relationship Management systems (CRM) and accounting software. You don’t need to be highly technical, but you should be comfortable navigating systems, updating records, and assisting others with basic queries.

● Responding to customers/clients via emails

● You have experience supporting projects or coordinating tasks

● Intermediate level of excel skills, e.g. produce monitoring reports on training bookings

Desirable Experience (Nice to Have, but not required)

● Knowledge of financial regulation for charities, e.g. the Statement of Recommended Practice (SORP)

● Experience working in a membership organisation, charity, or similar setting.

● Familiarity with basic data management (e.g. updating records, handling databases).

● Experience coordinating online or in-person events

● Experience of changing website content or interest in learning

What We Offer

28 days of annual leave (pro rata) + bank holidays

Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)

Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.

Personal and professional development including payment for one subscription to a relevant membership/professional body

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives. 

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Responsibilities include:

• Strategic Direction: Lead PBI UK, representing it to external stakeholders, including funders, policymakers, collaborators and the legal community. Oversee day-to-day operations to align with the strategic and operational evolution of the broader PBI. In collaboration with staff and the Board, ensure PBI’s sustainable development and maintain effective internal policies and practices.
• Fundraising and Communications: Collaborate with PBI UK staff to create an annual fundraising plan and oversee its implementation, covering both private (individuals, major donors, legacies, corporates, community) and public (trusts, foundations, some institutional) streams. Lead major donor relations, support staff in engaging trusts and individual donors, supervise key proposals, and network strategically to find new fundraising opportunities for PBI UK. Success will require overseeing and supporting the development and implementation of a communications strategy, ensuring effective supervision regarding communication with stakeholders and external representation before a wide range of stakeholders jointly with PB UK staff.
• People and Culture: Supervise and oversee development of the PBI UK Office team, monitoring performance, training and wellbeing of staff and recruitment strategies.
• Financial Management, Risks and Controls: Jointly with the Finance Manager, monitor, supervise and analyse the financial situation of PBI UK in line with budgets and risks identified by the Board, escalate any relevant actions to the Board and undertake forecasting and pipelining to ensure appropriate and compliant financial controls and systems are in place.
• Policy and Advocacy: Jointly with the Advocacy Manager, supervise the development and implementation of PBI UK’s advocacy and policy strategy with strategic partners including human rights defenders, law firms, other NGOs, FCDO representatives and other civil society organisations/coalitions. Work with the PBI UK team to develop operational projects and opportunities. Give strategic direction and practical support to the implementation of advocacy on policy, countries and cases.
• Liaison with Broader PBI: Lead liaison with PBI’s International Office and other global bodies, ensuring that PBI UK evolves in a way which contributes to PBI’s global evolution, and maintaining good relationships with other PBI teams.
• Liaison with PBI’s Boards and Ambassadors: Work closely with the Finance Manager and PBI UK staff in the production of PBI UK’s annual budget and plan, using PBI UK’s resources effectively and efficiently. Ensure effective implementation of Board decisions, with receipt of clear delegation of authority. Develop relevant policies for Board approval and ensure compliance, and keep the Chair informed of all important matters. Make recommendations to the Board on the appointment of new trustees (including necessary skills).
• Business Strategy and People Management: Successfully implement the strategy and fulfil the objectives of PBI UK with the guidance of the Board and the support of PBI UK staff. Develop a strong working relationship with the IC and other PBI bodies.

We’re looking for an organised, detail-focused leader to run our winter night shelter across multiple church venues. You’ll coordinate and support volunteers and our Resettlement Worker, ensuring the shelter runs smoothly, safely, and with Christ at the centre of all activities. This hands-on role requires experience leading or working with volunteers, strong communication skills, and the ability to manage complex, community-based projects. A driving license and DBS check are essential.

Harris Hill is recruiting for a Finance and Operations Administrator with French and/or Spanish (Spoken) skills, for this International Charity, working in developing countries. Based in Central London. (Hybrid working)

• REPORTING TO: CEO
• CONTRACT TYPE: Permanent, Full-time (hybrid)
• PROPOSED SALARY: £35,000 per annum depending on experience
• LOCATION: Central London. (CANDIDATES MUST LIVE IN THE UK. THIS IS HYBRID ROLE. NO OVERSEAS TRAVEL)
• HYBRID WORKING: A minimum of 2 days per week is based at their offices in Central London.
• BENEFITS: 25 days holiday plus bank holidays, attractive employer contribution-only pension, private medical insurance cover, excellent working environment.
• HOURS: Full-time, 35 hours a week, Monday to Friday.
• LANGUAGE SKILLS DESIRABLE: French and/or Spanish (Spoken)

About the role: Principal Responsibilities

1. Finance Administration - 60% of role

• Processing grant payments (10-15 weekly) via online banking in line with authorisation limits

• Inputting and updating all incoming and outgoing transactions on QuickBooks.

• Saving payment confirmations on the server and on QuickBooks.

• Scanning and Electronic filing of accounts and finance invoices, receipts, credits.

• Calling organisations in different countries to verify bank account details (as part of anti-fraud checks.)

• Weekly and monthly bank reconciliations. 

• Financial support to CEO and auditors for annual audit.

• Administration of 3 company credit cards and company expenses.

• Ad hoc administration duties to support charity and CEO including communications with the Charity Commission. 

2. Grant assistance – 5%

• Review and edit of grant letters for c.15 grants per year.

• Email liaison with grantees to ensure timely submission of paperwork including annual reports.

3. Assistance to CEO - 25%

• Provide a professional, comprehensive and high-quality executive support to the CEO, including time, diary and email management, travel and accommodation arrangements, expenses, providing support to meetings, drafting appropriate correspondence and document production. 

• Providing project administration support and management of discreet pieces of work relating to the Trustees meeting. 

4. Office Management - 10%

• Handling incoming and outgoing correspondence e.g. post, office phone

• Inventory and supplies Ensuring that office has sufficient stationary, kitchen and bathroom supplies

• Facilities: deal with any repairs and cleaning including liaison with cleaning company 

• Organising catering for Trustees meetings x3 annually

• Weekly backup of server

• Event planning: organising company events e.g. strategic planning sessions, visits from grantees, office outings

Person specification

• Outstanding organisational and time-management skills

• Excellent attention to detail

• Excellent numerical skills

• Proficient on MS programmes, Sharepoint and accounting packages (QuickBooks ideal)

We are recruiting for a Deputy Service Manager to join our team in Westminster; the scope on this job involves….

Job Title: Deputy Service Manager

Location: Westminster
Salary: £38,674.05 per annum
Contract type: Full-time, Permanent

Hours: 37.5

We want kind and empathetic people to work at Refuge, people who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Deputy Service Manager to support women and children who are impacted by domestic abuse. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call rota. 

Closing date: 9.00am on 5 December 2025

Interview date: 16 December 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Harris Hill are delighted to be working with a fantastic charity to recruit for the Relationship Manager in order to help manage various diverse and exciting accounts within the charity.

In this key position, you will manage a diverse portfolio of high-value donors and collective fund accounts, overseeing financial administration, client communications, and compliance. You’ll play a crucial role in ensuring funds are distributed efficiently and effectively to charities and social enterprises worldwide.

As a Relationship Manager you will:

• Manage and nurture relationships with High-Net-Worth donors and collective fund clients.
• Administer client finances including bookkeeping, reconciliation, cash flow, payments, and donation reporting.
• Ensure compliance with UK charity law and regulatory requirements.
• Liaise with clients, intermediaries, grantees, and third-party service providers.
• Support external communications, events, and networking to grow the organisation’s profile.
• Maintain office systems and provide administrative support as needed.

 

To be successful, you must have experience:

• Experienced in delivering exceptional service to HNW/UHNW individuals, with a genuine passion for philanthropy.
• Knowledgeable about the charity sector and grant making processes.
• Detail oriented with strong analytical and compliance skills.
• An excellent communicator, confident in both verbal and written forms.
• Organised, proactive, and able to manage multiple priorities in a fast paced environment.
• Skilled in Microsoft Office and comfortable working with sensitive data.
• A collaborative team player with a positive attitude and eagerness to learn.

Salary: Starting salary £35,000- £40,000

Contract type:Full-time, permanent

Location- London, hybrid working

Closing date: On rolling basis

Interview: TBC

Recruitment process: Cv and Supporting Statement to

If this sounds like you, then please do get in touch ASAP!

Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Job Title: Community Centre Manager (Elderly Residential Care)

Location / Salary / Contract:

Location: Southwark
Salary: £45,000-£49,000 per annum
Contract: Permanent, Full-time (37 hours per week, with some evening and weekend work)

The Opportunity:

An exciting opportunity has arisen for an experienced and dynamic Community Centre Manager to lead the operations, programming, and partnership development of a vibrant community space serving both residents and the wider neighbourhood. This is a hands-on role suited to an energetic and organised individual who thrives on community engagement, service excellence, and creating meaningful opportunities for older adults and intergenerational groups. You will play a central role in developing and managing programmes that enhance wellbeing, build community connections, and promote inclusion within an elderly residential care setting.

Key Responsibilities:

• Manage all community centre spaces, ensuring they are well-presented, welcoming, and fully utilised.
• Oversee the programming and scheduling of diverse activities that support organisational goals and community engagement.
• Lead on income generation through effective room hire management and budget oversight.
• Develop and maintain partnerships with voluntary, statutory, and business organisations to enhance programme delivery.
• Supervise and support staff, volunteers, and casual workers to deliver high-quality services and activities.
• Ensure compliance with Health and Safety, Fire Safety, and Safeguarding requirement

The Candidate:

You will be a proactive and empathetic leader with experience managing community facilities or similar public-facing spaces. With excellent organisational, financial, and communication skills, you will have the ability to balance community priorities with commercial needs. You should have a solid understanding of health and safety compliance, staff supervision, and partnership development. A passion for creating inclusive and engaging environments for older people and the wider community is essential.

How to Apply:

If the above role sounds interesting and you feel like you meet the criteria, please apply immediately. Early applications are encouraged as we reserve the right to close this vacancy prior to the stated closing date.

Finance Manager
Are you an experienced finance professional looking for a role where your expertise genuinely shapes the success of a mission-driven charity? If so, this Finance Manager opportunity could be the ideal next step.

London/Hybrid | Permanent | 35 hours per week
Salary: £44,356–£48,397 (London) / £40,072–£44,114 (Outside London)
Line management: Finance Assistant

About the Organisation
You will be joining a national charity with an ambitious vision and a strong commitment to positive social impact. The organisation is growing its programmes, strengthening its financial resilience and investing in improved systems—including the continued rollout of Business Central.
The culture is collaborative, committed and values-led. Teams work closely together, with finance playing a central role in enabling confident decision-making and responsible use of funds. The charity offers a supportive hybrid model, with a minimum of one day per week in the London office.
About the Finance Manager Role
As the Finance Manager, you will lead the day-to-day finance operations across both the charity and its trading subsidiary. You’ll take ownership of management accounts, financial controls, VAT, Gift Aid, audit preparation, and system improvements—all while supporting colleagues through a helpful, professional and service-focused approach.
This is a role for someone who enjoys variety, thrives in a collaborative environment and is motivated by strengthening financial systems and processes to support long-term organisational health.

What You’ll Be Doing
• Manage day-to-day finance operations, maintain strong financial controls, and oversee the Finance Assistant.
• Produce accurate monthly management accounts, deliver financial insight, and enhance reporting and dashboards.
• Improve financial systems and processes (including Business Central) and support colleagues with training and guidance.
• Lead VAT, Gift Aid, compliance activities, and keep financial policies, controls, and regulatory requirements up to date.
• Support budgeting, forecasting, audits, statutory reporting, and provide broader organisational finance support and training.

About You
You’ll succeed in this role if you’re confident with financial systems, calm under pressure and able to translate numbers into clear, meaningful insight.
Essential Experience
• ACCA/CIMA qualified, part-qualified, or qualified by experience.
• Experience working in a charity or similar organisation.
• Strong knowledge of financial operations including ledgers, reconciliations, controls and month-end processes.
• Understanding of Charity SORP and statutory accounts.
• Experience with VAT—including charity and trading contexts—and Gift Aid.
• Proven ability to produce management accounts with commentary.
• Experience improving systems or processes; Business Central experience is desirable.
• Strong analytical and communication skills, including the ability to influence non-finance colleagues.
• Experience supervising or coaching team members.
• Excellent planning, prioritisation and attention to detail.
• Commitment to equality, diversity and inclusion.

How to Apply
If you are interested in applying for the position of Finance Manager through TPP Recruitment please do so by sending your CV to [email protected]

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

JOIN OUR WORK TO SUPPORT COMMUNITIES TO THRIVE

We are looking for a dynamic manager to make our community hubs thrive! In this role, you will shape the welcome and experience of thousands of visitors, oversee our room hire and Front-of-House services, and drive the vibrancy and usage of our centres. You will lead a passionate team, manage systems that connect people to opportunities, and grow income streams through events and partnerships – all while championing our values and mission. If you are commercially savvy, great with people, and are passionate about enabling others, we would love to hear from you.

ABOUT US:

Southmead Development Trust is a Bristol-based charity made up of staff, volunteers, and residents working together to keep power in our community. We work alongside local people and partners to improve health, wellbeing, employment, and local pride — while tackling social isolation and bringing investment into the area.

Guided by residents, our vision is a thriving and healthy community. We provide the support, spaces, and services our community needs through our two well-loved sites: the Greenway Centre and Southmead Adventure Playground (The Ranch). These venues host a wide range of activities, including wellbeing services, youth and play sessions, fitness classes, community groups, and local celebrations.

We are proud to be a Disability Confident employer and welcome applications from everyone. We are committed to building a team that reflects the diversity of our community. If you need any adjustments during the recruitment process or in the workplace, just let us know — we will do our best to support you.

ABOUT YOU:

• You thrive in a fast-paced, people-focused environment. A confident and empathetic communicator.
• You have a strong track record in sales, customer service, or event management — from any sector.
• You feel at home with systems thinking. You are passionate about enabling others.
• You are ambitious and creative, always spotting new opportunities and turning ideas into action.
• You have led teams before and know how to bring out the best in people. You are collaborative, flexible, and great at building relationships across teams and partnerships.
• You understand how to grow income streams and apply sales and marketing principles to meet targets and increase impact.
• You are tech-savvy, quick to learn new systems, and confident in producing marketing materials and reports.
• Most importantly, you embody our values of:Positivity  – Integrity – Excellence – Welcoming – Entrepreneurial

ABOUT THE ROLE:

You will shape the welcome, experience, and customer journey of the thousands of residents, partners, and visitors who come to our centres every year.

You will lead and develop the team to oversee our room hire service, provide Front-of-House to all operations and activities, and grow the vibrancy and usage of our centres in line with charity objectives and values.

You will continuously administer and develop our systems, which will enable business development, provide streamlined and connected pathways to community services, and supply impactful operations support to the whole organisation.

Key responsibilities

Team Leadership and Management:  

• Lead, support, and develop our team of Customer Experience Assistants to ensure our centres are busy, thriving, and welcoming hubs.  
• Coach the team to maintain systems and oversee the community and customers’ journey through all our offers and services, enabling a seamless and efficient experience. 

Busy and Thriving Centres: 

• To increase utilization rates across all Trust spaces for community and business use, growing revenues and impact through excellent interpersonal relationships, strong systems, and collaboration with internal and external stakeholders. 
• To lead and develop our room hire services, working with colleagues to produce compelling, effective, and targeted marketing material and campaigns, and set the sales strategies, including reviewing pricing and re-purposing spaces as required. 
• Ensure excellent customer relations across all activities and services, including Greenway Gym, room hire, tenancies, snooker, and our wellbeing services.  
• Manage and develop the on-site cafe concession to align with charity goals and values.
• Develop and implement systems for community and customer feedback on the experience at our centres. 
• Lead the development of events as a core income stream for the Trust. Coordinate the events programme across our centres to enable colleagues, partners, customers, and the community to run events in our spaces. 
• Deliver a reliable service to the day-to-day needs of our tenants and licencees, focusing on retention and partnership development, working with the Operations Manager on key challenges and change. 

Systems Management   

• Manage the day-to-day use of core CRM systems, particularly OnCentre and Beacon, to ensure they are robust and enabling. Take proactive action on feature development, efficiencies, data integrity, writing processes and guidance, and conducting staff training. 
• Collaborate with managers across the Trust to ensure that the Front-of-House team and our systems act as a ‘front door’ to the whole organisation, knowledgeably connecting any visitor or contact to a positive next step. 
• Work with the Operations Manager and others to develop Trust software to enable growth, efficiency, integration, decision-making, and community action.
   

Welcoming and Inclusive Spaces   

• To manage, lead, and develop the Customer Experience team to provide exceptional service to make sure all visitors and customers feel welcomed, valued, and looked after in a manner true to our values, mission, and our EDI and Trauma-Informed Action Plan.   
• Recognise the broad range of stakeholders in our spaces, working with them to ensure these are well-presented, safe, and welcoming.  

General Responsibilities

• Follow all Southmead Development Trust policies and procedures. 
• Actively demonstrate and promote our values: Positivity, Integrity, Excellence, Welcoming, and Entrepreneurial. 
• Work independently and take initiative to solve problems. 
• Engage in training, development, and team activities. 
• Support a safe, inclusive, and respectful environment. 
• Collaborate effectively across teams and with the community. 
• Be flexible to work occasional evenings and weekends. 
• Carry out other duties as required to support the Trust’s work. 

ESSENTIAL SKILLS:

• Proven management experience of multiple-service areas, e.g. Facilities, Hospitality, Events, whilst working to financial and customer satisfaction targets.
• Experience with the development and implementation of CRM (Customer Relationship Management) systems.
• Excellent organisational, prioritisation, and problem-solving skills.
• Be commercially informed and excellent at generating and processing different income streams with a strong understanding of sales and marketing principles.
• Ability to line-manage and develop a team, build consensus, and assign responsibility to others.
• Comfortable with systems thinking and process development.
• Confident and empathetic communicator with strong relationship management.
• Team-working skills: flexible, collaborative, and supportive.
• Excellent IT skills, ability to master systems, maintain and develop them, and educate others on their use.
• Understanding of the essential health and safety, accessibility, data protection, and safeguarding requirements of a charity with busy public buildings that frequently work with vulnerable adults and children.
• Commitment to and understanding of the principles of equity, diversity, and inclusion.

DESIRABLE SKILLS:

• Previous experience in the social enterprise, community, or health and social care sector. 
• Understanding of trauma-informed practice
• Understanding of the principles of community development

About the role

This is an exciting opportunity to take a leading role in the day-to-day operations of UWLSU’s food and beverage outlets, supporting an award-winning, student-led organisation. As Food & Beverage Outlet Manager, you will help deliver a high-quality service across our outlets, ensuring consistency, efficiency, and an excellent customer experience.

You’ll refine our service offer, support the delivery of catering for private and in-house events, and work closely with a team of full-time and student staff to create a welcoming and engaging environment. Whether leading a busy shift or contributing to improvements across our commercial operations, your work will directly enhance the student experience and strengthen our community.

This role combines operational leadership with hands-on service delivery. You will set high standards, empower staff, and ensure our outlets run smoothly, safely, and in line with regulations. If you’re an organised, people-focused professional with a passion for hospitality, we’d love to hear from you.

What you’ll be doing

You will oversee daily operations across multiple outlets, ensuring a consistent, high-quality service. Key duties include supervising staff, managing rotas and training, supporting stock control and purchasing, monitoring KPIs, and contributing to commercial improvements. You’ll help deliver catering for events, maintain compliance with Health & Safety and Food Safety standards, and engage with students and customers to continuously improve our services.

The working hours for this role are usually between 0730 and 1800, Monday to Friday on a rota basis but there will be occasional work outside of these times.

What we’re looking for

You’ll be hardworking, organised, and confident in leading or coordinating service. You will bring experience in a food and drink environment, strong teamwork skills, the ability to work under pressure, and a commitment to equality, diversity, and inclusion. Most importantly, you’ll understand that the Students’ Union exists to support and empower its members.

Interview date: Tuesday 16th December 2025, with ideally a start date w/c 5th January 2026
Please note: We may close this vacancy early if suitable candidates are identified at an early stage.

Join Young Brent Foundation, a dynamic charity dedicated to improving outcomes for children and young people across Brent. As Finance Manager, you’ll play a key role in managing day-to-day financial operations, including budgeting, payroll, and grant tracking. Working closely with the CEO, you’ll ensure compliance, accuracy, and timely reporting to support our mission of creating a vibrant, safe, and prosperous environment for young people.

What we’re looking for:

• Minimum 2 years’ finance experience in the charity/not-for-profit sector.
• Accountancy qualification (AAT, ACCA, CIMA) or equivalent experience.
• Strong skills in QuickBooks and financial reporting.

What we offer:
28 days’ annual leave (pro rata), generous pension, flexible hybrid working, and the chance to make a real impact in the community.

Interviews: Round 1 Interviews - Monday 12th January (online)

                    Round 2 Interviews - Monday 19th January (in person)

Location: Central London
Salary: c.£50,000 per annum
Contract: Permanent, full-time

An exciting opportunity has arisen for an experienced Facilities Manager to oversee the operations of a remarkable Grade II-listed heritage site that houses public galleries and creative spaces. This charity is dedicated to opening up access to the arts from the global majority and will welcome visitors to its central London site.

The Facilities Manager will play a pivotal role in ensuring the smooth running, safety, and long-term preservation of this unique building. Working closely with senior colleagues, contractors, and external specialists, the postholder will take the lead on day-to-day facilities operations as well as longer-term building care and compliance.

Key responsibilities include:

• Managing the maintenance and upkeep of the Grade-listed building, grounds, and associated facilities.
• Overseeing planned and reactive works, ensuring high-quality and cost-effective delivery.
• Leading on health & safety, statutory compliance, risk assessments, and record-keeping.
• Acting as the main point of contact for contractors, consultants, and regulatory bodies.
• Supporting exhibitions, events, and public programmes through effective facilities management.
• Developing sustainability initiatives to enhance energy efficiency and reduce environmental impact.

The successful candidate will bring:

• Proven experience in facilities or estates management, ideally within a heritage, cultural, or public-facing environment.
• Strong knowledge of building maintenance, health & safety, and statutory compliance.
• Experience of working with listed buildings or conservation projects.
• Excellent project management, problem-solving, and contractor management skills.
• A collaborative and hands-on approach, with the ability to balance day-to-day operational needs with longer-term strategic planning.

This is a rare opportunity to join a values-driven organisation and play a central role in caring for an iconic building, ensuring it remains safe, accessible, and inspiring for generations to come.

How to Apply:
For further details and to apply, please contact Rosemary Pini from Allen Lane for more detail. We are looking for immediate start for newly created role.