People policy officer jobs
Severn Arts is an ambitious, evolving arts charity and one of the national Music Hubs for Herefordshire and Worcestershire. We are looking for people who want to ensure the creative sector flourishes, and that the value of the arts is recognised as a contributor to society, and to creating confident, empowered communities.
In our new Chief Executive, we seek a leader with the experience and ambition to build on the momentum we have, to strengthen organisational resilience, grow audiences and foster relationships with partners and stakeholders. The successful candidate will work with the Senior Leadership Team as we embark on a new 3-year Business Plan cycle to design and implement innovative and creative strategies that align with our strategic aims.
The new Chief Executive will be instrumental in advocating for the work we do, growing the business, and promoting the opportunities Severn Arts brings to children and young people and the wider community of Worcestershire.
Severn Arts has been through significant transformational change since its inception and has accomplished a great deal through diversifying into large-scale project delivery, community engagement and music projects aimed at providing access for all to high-quality experiences that are sustainable and life-affirming. We are in year two of a new three-year business plan period and the potential to grow our offer and increase our impact is great. Joining at this time in our history would enable the right candidate to have significant influence in taking the charity forward.
Main purpose of the role: To provide leadership to the organisation working with the Senior Leadership Team to develop, deliver and evaluate our agreed strategic business plan; promote growth and sustainability, and foster a positive, inspiring work environment that empowers our teams to deliver our vision and goals.
- Lead the charity’s vision, values and strategic direction working closely with Trustees to ensure a resilient, ambitious organisation that connects communities through creative endeavour and engagement.
- Support the Chair of Trustees to ensure that the Board and sub committees are equipped and informed, enabling effective and appropriate governance.
- Drive the successful development of income generation through successful fundraising and partnership development to ensure Severn Arts' sustainability.
- Work with and support the Director of Operations and Resources to develop and implement an informed financial plan and be accountable for the annual budget.
- Build and maintain key relationships with stakeholders locally, regionally, and nationally and be an ambassador and spokesperson for the organisation.
- Work and negotiate with strategic funding partners to ensure that outcomes and KPIs are aligned and delivered for the benefit of our audiences and users and for the long-term sustainability of Severn Arts.
- Provide leadership across the organisation and ensure Inclusion, Diversity, Equity and Access is embedded into all aspects of our work, team, and offer.
- Ensure a joined up, supportive working environment that sets out clear values, encourages creativity and contributions from everyone and enables the staff team, volunteers and our Board to flourish and thrive.
- Overall responsibility for adherence to all company policies and working practices.
This post is subject to a criminal record check under the arrangements established by the Disclosure and Barring Service.
At Severn Arts, we are passionate about the power of creativity to transform and enrich lives.
The client requests no contact from agencies or media sales.
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
This is an exciting opportunity to play a key role in delivering technology change across the organisation. As an IT delivery officer, you’ll support the successful delivery of IT projects and change initiatives that enable teams across the organisation.
You’ll act as a bridge between business areas and IT, helping colleagues articulate their needs, translating these into clear requirements and support the planning, coordination and governance of delivery activity.
Working closely with colleagues and external partners, you’ll support the structured delivery of IT initiatives. You’ll keep project documentation up to date, support backlog management and help provide clear updates on progress.
You’ll also play an important role in supporting user adoption, coordinating and delivering training sessions to ensure colleagues feel confident and well supported when new systems or changes are introduced.
This is a fantastic role for someone who enjoys variety, thrives on collaboration and wants to develop their career in project management, business analysis and change management.
About you
You’ll have experience supporting the delivery of projects, change or improvement initiatives or be able to demonstrate transferable skills from a similar environment.
You’ll be confident working with a wide range of stakeholders, translating conversations into clear requirements and well-structured documentation. You’ll have experience maintaining delivery documentation such as plans, trackers or reports and you’ll be comfortable working with tools such as Microsoft 365 and project management tools like jira, asana, trello or similar.
You’ll be friendly, engaging, with a natural ability to connect with others. Comfortable striking up conversations and building rapport, you’ll enjoy building relationships across the organisation and working closely with colleagues at all levels. You’ll be someone people feel at ease approaching, helping to create trust, openness and strong collaboration.
Organised and analytical in your approach, you’ll be comfortable managing multiple priorities and adapting to changing demands. You’ll bring a collaborative, proactive mindset and a genuine interest in how technology can improve services and outcomes across the organisation.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role and hybrid working
This role is primarily based in our London office. Our hybrid working model allows you to work up to 3 days per week at home.
When applying
We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV and a supporting statement. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria.
Our commitment to equity, diversity and inclusion
We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.
We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.
Closing date Thursday 12 March 2026 9 am
Interview date week commencing 23 March 2026
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 March 2026
Ref 7314
We are looking for an individual with strong finance operations experience to join us as our Finance Operations Officer, where you will work closely with colleagues across the organisation and with external partners to deliver an efficient, well-controlled and customer-focused finance service that maximises our impact for children.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Finance Operations Officer, you will play a key role in delivering a high-quality finance operations service across the organisation. You will ensure accurate and timely processing of income and costs, maintain strong financial controls and reconciliations, and help colleagues across the business understand and use finance processes effectively. You will also work collaboratively with internal teams, external suppliers and partners, including Save the Children International and its member organisations, to support statutory and donor reporting, audits and continuous improvement across our finance systems and processes.
In this role, you will:
- Provide leadership and expert guidance on finance processes including income and cost accounting, reconciliations, retail controls, accounts payable and accounts receivable, ensuring services meet agreed service level agreements.
- Maintain strong financial control by owning and completing bank, cash and balance sheet reconciliations, identifying and resolving discrepancies promptly.
- Drive continuous improvement by identifying, designing and implementing enhancements to finance processes and systems to improve efficiency, controls and user experience.
- Ensure accurate and timely processing of financial transactions, supporting smooth month-end and year-end close and high-quality financial reporting.
- Support statutory and donor audits by responding to queries and providing clear, timely and well-documented evidence.
- Support treasury activities, ensuring payments and refunds are processed securely, on time and in line with organisational policies.
About you
To be successful, it is important that you have:
- Experience in a complex organisation delivering finance operations across income and cost accounting, reconciliations, retail controls, accounts payable and accounts receivable.
- Proven experience of month-end and year-end processes, including journals, data uploads, payment runs and resolving financial issues.
- Strong knowledge of financial accounting concepts and their application within a charity or not-for-profit environment.
- A proactive approach to identifying, developing and implementing controls and process improvements.
- Excellent communication and relationship-building skills, with the ability to explain financial information clearly to non-financial colleagues and work collaboratively across teams.
- Strong organisational, analytical and problem-solving skills, with the ability to manage a varied workload and meet deadlines.
- Commitment to Save the Children's vision, mission and values.
What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations.
About Us
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders
Job summary
This role will increase awareness and understanding of the criminal justice voluntary sector operating within across the Midlands area. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of, and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.
The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.
The post will deliver activity to meet funder requirements, aims and objectives.
Reports to: Area Engagement and Partnerships Manager
Responsible for: N/A
1. Duties and key responsibilities
Area Engagement and Impact
- Identify and increase awareness of voluntary sector organisations based in the Midlands, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded.
- Understand the work of local and regional voluntary sector infrastructure organisations in a geographical area to identify and increase partnership working and collaborative approaches to strengthen the support offered by Clinks,
- Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities.
- Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
- Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact.
- Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide.
- Work alongside the Area Insights and Impact Officer to capture the needs of the sector to influence and inform future activity.
- Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
- Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.
- Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system.
- Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it.
External Relationships
- Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support
- Provide representation at various meetings, both internally and externally with partners and stakeholders.
- Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders
- Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities.
2. General responsibilities
- Represent and be an ambassador for Clinks
- Work to support the mission, ethos, and values of Clinks
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position
- Support and promote diversity and equality of opportunity in the workplace
- Work collaboratively with others in all aspects of our work
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience, Skills and Abilities
- Significant experience of working or volunteering in the voluntary sector in the Midlands area
- Relationship building and management with a range of stakeholders and networks.
- Good attention to detail and ability to maintain effective records, utilising a range of different methods.
- Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change.
- Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload.
- Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom.
- Adaptability and flexibility in being able to deal with new situations quickly and efficiently.
- Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.
- Convening meetings, arranging and chairing events both in-person and online.
- Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues.
- A collaborative approach to working with colleagues but also able to work alone.
- Highly organised with good project and time management skills.
Knowledge
- Role of the voluntary sector in addressing social exclusion.
- The criminal justice context and related policy.
- Understanding the role of national and local infrastructure organisations
- An understanding of the Midlands geographical area
Personal attributes and other requirements
- Able to travel extensively across the Midlands area with occasional travel across England and Wales.
- Able to work evenings and weekends and stay away from home overnight where necessary.
- Work well as part of a small team and independently, with a flexible approach to work.
- Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of supporting people in the criminal justice system
Clinks is the national infrastructure charity dedicated to supporting voluntary organisations working with people in the criminal justice system
The client requests no contact from agencies or media sales.
Trust Fundraising Support Officer
Hours: Part-time 14 - 17.5 hours per week
Location: Hybrid working
Salary: £26,000 - £29,000 (Pro Rata)
Contract: Permanent
DBS: A basic check will be required
About Us
At Epilepsy Action, we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy.
As we achieve the goals in our 2024 – 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team.
We understand the importance of a work life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them that also meets the need of the charity.
If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you!
About the Role
We are currently seeking a Trust Fundraising Support Officer to join our growing fundraising team. 2025 was our best year yet for income and this role is pivotal in helping us to take the next step in further growing our income.
This new role will play a key part in delivering funding from Trusts, Foundations and other funders across the UK, supporting the Senior Trust Fundraising Officer to maximise our income. You will be responsible for making small-scale grant applications, and for growing our grants portfolio through identifying new funding opportunities.
There will be a range of projects to work on, providing vital support to ensure that we are increasing the number of warm funders who regularly support the charity.
Your key responsibilities will include:
- Build up a strong pipeline of prospective funders by researching trusts that align with Epilepsy Action’s vision and strategy
- Secure income from small-scale charitable trusts, foundations, and other grant makers to meet individual and team targets
- Ensure timely thanking, updates and reporting for all grants and donations from our rolling programme of applications
- Use data in the CRM to analyse trends and identify opportunities
At Epilepsy Action we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full-time employees. The expectation to collaborate face-to-face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.
About you?
We are looking for a dedicated fundraiser who has:
- Experience in using specialist fundraising research tools
- Proven communication, writing and editing skills
- Proven experience of securing donations, grant income or new business
- Familiarity with CRM systems and digital tools
- Organisational skills, is detail-oriented, and able to work to tight deadlines
Interested?
If you are interested in what you have read so far you can either submit your application via our online portal or alternatively if you still have some questions before applying you can contact us for a friendly informal chat.
Closing Date: 9am on Monday 23rd March 2026
Informal Chat: These will be arranged on an ongoing basis as applications are reviewed
Interviews: Thursday 2nd April 2026
Recruitment Process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply. This is why as part of this process we will be inviting people to a 30-minute online chat with a member of our team before inviting shortlisted candidates to a formal interview.
We reserve the right to close this vacancy early if we receive a high volume of applications therefore early applications are advised.
Role: Policy Manager
Salary Band: £28,000 - £46,015 gross per annum
Contract: Permanent
Hours: Full Time
Location: Woodstock, Oxfordshire
Plunkett UK is a national charity supporting people in rural areas to set up and run successful community‑owned businesses. These businesses — from shops and pubs to woodlands and farms — provide vital services, create local jobs, strengthen rural economies and bring people together. We’ve championed community ownership for over 100 years because it delivers thriving, inclusive and resilient places.
About the Role
We are looking for a Policy Manager to lead our policy and public affairs work, ensuring rural community‑owned businesses have a strong voice in local, regional and national decision‑making.
You will take a “listen first, act second” approach, building trusted relationships with our members and using their lived experience to shape evidence-based policy positions. Working closely with the Chief Executive and colleagues across the organisation, you will influence political stakeholders, raise awareness of the community business model, and help create a supportive policy, legislative and funding environment.
This role also leads our research output, including our flagship Better Business Reports, and contributes to strategic organisational initiatives.
Closing date for applications: 5pm Thursday 19 March 2026
Interview date: First stage interview to be held via video conference on Monday 30 March.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to Equity, Diversity and Inclusion (EDI) and our approach goes beyond ‘protected characteristics’ to thinking more broadly about inclusion. Every individual will think and feel differently and we believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities we work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Our commitment to EDI, both internally and externally, has been tailored to Plunkett and the communities we serve.
Registered Charity: 313743
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting: Housing Officer & Support Worker.
Location: Telford & Wrekin – onsite only
Hours: 36, 32 & 18 hr posts available (Please indicate preference when applying)
Salary: £13.60 p/h (reviewed in April)
Contract: Permanent
The role
Stay is a Telford based charity that supports people experiencing homelessness by providing a range of supported accommodation and tailored support services. Its aim is to help individuals reach their potential and progress toward longer term housing solutions that promote positive wellbeing and healthy lifestyles.
As a Housing Officer & Support Worker, you will play a vital role in delivering intensive housing management and personalised support to people from diverse backgrounds. Using strength based and Trauma Informed Practice, you will ensure each person receives the guidance they need. You will offer a warm welcome to new tenants as they begin their journey with Stay, ensuring they feel informed, safe, and comfortable in their new environment. Through choice led planning, you will support tenants to work toward their housing aspirations and achieve their personal goals.
What you need
A full, valid UK driving licence
A vehicle insured for business use
An enhanced DBS check (cost covered by Stay)
What we offer you
We offer a friendly, supportive, and flexible working environment where your contribution is valued. You’ll benefit from:
✅ 25 days annual leave plus 8 bank holidays (enhancements for length of service)
✅ Birthday off following completion successful probationary period
✅ Regular supervision and guidance
✅ Access to our Employee Assistance Programme providing GP access and wellbeing support
✅ Pension scheme
✅ Eligible for a Blue Light Card discount scheme
✅ Fully funded training and continuous development
The client requests no contact from agencies or media sales.
About Adolescent Health Study
The Adolescent Health Study (AHS) (Registered Charity Number 1213337) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people aged eight to 18 years from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records.
There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.
Purpose of the post
The Engagement and Involvement Officer will play a central role in supporting meaningful engagement and involvement of young people, families, schools and other interest-holders in the process of designing, delivering and ensuring the best outputs from the Adolescent Health Study.
Primarily, the postholder will be responsible for the stewardship and coordination of the AHS Young People’s Advisory Group (YPAG). The post-holder will provide ongoing support to YPAG members to ensure their active participation in opportunities to inform and shape the work of AHS. This will include working closely with the adults in the YPAG members’ lives, including parents/carers, teachers and other relevant adults or professionals. The postholder will also be required to build positive working relationships with other organisations and institutions that work directly with young people. They will support the Engagement and Involvement Lead to develop mechanisms to reach wider and more diverse groups of young people to take part in engagement and involvement activities at AHS.
This is a role that requires confidence, autonomy, enthusiasm and skill. The post-holder will be a strong advocate for children’s rights, have a sound working knowledge and understanding of safeguarding practices, and demonstrate experience of co-ordinating youth advisory groups, youth councils or similar.
Main responsibilities
Coordination & facilitation
- Plan, organise, and deliver regular meetings, workshops, and consultation sessions with young people.
- Develop accessible, inclusive and engaging materials to support young people’s participation in activities and discussions.
- Ensure robust mechanisms are in place to facilitate a feedback loop, communicating to young people the impact of their input.
- Ensure safeguarding, wellbeing, and inclusion are embedded in all activities.
- Lead on and maintain communication with young people, parents/carers (where appropriate), and partner organisations.
Support for young people
- Provide guidance, pastoral support, and clear information to help young people take part confidently and safely.
- Facilitate training and development opportunities to build young people’s skills, knowledge, and confidence.
- Foster an environment where young people feel respected, valued, and listened to.
- Manage mechanisms for reward and recognition of young people’s input and contributions.
Strengthen and enable staff team
- Strengthen knowledge and understanding of youth engagement and involvement across the organisation.
- Enable the wider staff team to plan and conduct activities with the YPAG and wider groups of young people, supporting the design of involvement tasks that are age-appropriate, inclusive, and aligned with best practice.
- Provide feedback to colleagues on how to maximise the impact of youth involvement.
Administration & governance
- Manage recruitment and onboarding processes for YPAG members.
- Oversee consent processes, data handling, and safeguarding requirements.
- Coordinate payments, incentives, travel, and expenses for young people.
- Maintain accurate records, produce meeting notes, and ensure timely communication.
- Support the Engagement and Involvement Lead to track, document and report on outcomes and the influence of young people’s involvement on projects and workstreams.
Continuous learning and development
- Contribute to the development of the organisation’s engagement and involvement strategy.
- Contribute to the evaluation of engagement and involvement activities and gather feedback from young people, parents/carers and other relevant parties we work closely with.
- Maintain an interest and working knowledge of best practice in youth involvement, participation, and co‑production.
- Identify opportunities to share learning and reflections with the AHS team and wider colleagues to continuously improve practice and processes.
Interest-holder and partner engagement
- Build and maintain partnerships with schools, youth organisations, and community groups to recruit and support young people to engage in engagement and involvement activities.
- Provide verbal and written presentations of engagement and involvement work with young people to internal and external audiences.
- Represent AHS in meetings, workshops and events where appropriate.
Knowledge, skills and experience
Essential criteria
- Experience developing and delivering engagement and involvement activities with young people and other relevant interest-holders (such as parents, families, teachers and schools).
- A proven track record or professional background in working with young people – such as in youth work, counselling, mentoring, education, or a related setting.
- Strong facilitation and communication skills, especially with young audiences.
- Understanding and experience of good practice in youth engagement and involvement, including the principles and implementation of safeguarding, data protection, and inclusive practice.
- Experience of co-ordinating a youth advisory group, council, board or similar structure
- Ability to work autonomously, prioritising tasks and manage own workload.
- Ability to design and deliver workshops, focus groups or meetings that encourage open dialogue and collaboration.
- Excellent written and verbal communication skills - able to communicate effectively and confidently with a range of stakeholders and to summarise and report key information clearly and accurately, both verbally and in writing.
- Demonstrated commitment to children’s rights, youth participation and the meaningful inclusion of young people’s views and perspectives.
- Confidence using online meeting tools (e.g. MS Teams, Zoom), and collaborative platforms (e.g. SharePoint, Microsoft 365).
Desirable criteria
- Relevant qualification in youth participation, youth work, community engagement or similar.
- Understanding of public involvement in research or willingness to develop expertise.
- Understanding of key concepts and challenges in young people’s health and wellbeing and the transition to adulthood.
- Understanding and knowledge of key potential partners across the UK for delivering youth engagement in the sector.
- Experience using digital engagement and facilitation tools for online sessions (e.g. Miro, Mural, Mentimeter, Canva, PowerPoint).
Dimensions
- This has been designed as a full-time role, although part-time work could be considered for the right candidate.
- Flexible working may be required across several geographical locations in the UK. Travel may be necessary to various AHS locations and partner organisations.
- Willingness to work hours flexibly including some evenings/weekends.
Additional Information
- Enhanced DBS/PVG or equivalent safeguarding check will be required.
Application Process
This post is subject to receipt of satisfactory references, an enhanced DBS check and right to work in the UK (visa sponsorship is not available). Please apply with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, and including your current salary.
The closing date for this position is midnight on End of Day Sunday 29 March.
Interviews are currently expected to be held during the weeks commencing 27 April and 05 May.
Equal Opportunities Policy Statement
AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.
Values
It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team and begin to plan the pilot studies. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.
About the role
The Social Media and Marketing Officer will deliver high-performing digital marketing campaigns that drive supporter acquisition and engagement. Working within the charity’s Policy and Communications team, you will focus on content creation to support a broad range of charity initiatives, ranging from fundraising campaigns to promoting events including our annual conference and signature fundraising event, the Duchenne Dash, and disseminating news to our stakeholders and community.
Reporting to the Director of Policy and Communications, you will lead the execution of digital campaigns, work to strengthen our presence on social media and grow our audience to amplify our communications and marketing activity, produce impactful marketing materials, work with community representatives and ambassadors to develop case studies and support with wider marketing and communications activity.
In the role you will:
- Support the implementation and delivery of multi-channel campaigns that build awareness of Duchenne UK’s work, promote our events, projects and outputs, and support fundraising goals.
- Take responsibility for the charity’s social media channels (Facebook, Instagram, LinkedIn and TikTok), ensuring consistent, engaging, and mission-led content – planning, scheduling and publishing content.
- Help manage the digital marketing content calendar and coordinate content with colleagues across the organisation.
- Create a variety of digital content, including graphics, videos, reels, stories, blogs, and newsletters.
- Monitor and, where appropriate, respond to, and engage with followers and messages.
- Manage the charity’s regular e-newsletter using tools such as Dotdigital.
- Stay up to date with trends in digital communication and identify opportunities for innovation.
- Create detailed campaign plans, including channel selection, content requirements, and delivery timelines.
- Monitor campaign performance using analytics tools and dashboards, providing actionable insights.
- Ensure staff and volunteers feel informed and inspired through engaging internal updates and on-brand messaging.
- Harness social media channels to raise the profile of the organisation and promote our work and policy positions and grow our audience on LinkedIn, Facebook and Instagram.
Person Specification
Essential experience:
- Experience of writing for a range of audiences and using different channels to produce convincing, clear and succinct content across a range of platforms such as socials, blogs, web and print.
- A strong eye for detail and the ability to create content that resonates.
- Experience of using digital and social media for influencing and campaigning purposes.
- Experience supporting the development of and implementing social media strategies to increase engagement, reach and donations.
- Experience managing competing demands, meeting deadlines, and juggling multiple projects effectively.
Essential skills and attributes:
- Highly motivated with a passion for improving the life outcomes of people living with DMD. Proficient with all main Microsoft Office packages
- Ability to demonstrate sensitivity to the needs of patients and families, with resilience to navigate challenging situations.
- Proficiency with digital platforms, content management systems, and marketing tools.
- Excellent interpersonal skills with people of all ages and backgrounds.
- Ability to work on own initiative.
- Ability to build excellent working relationships both internally and externally.
- Good organisational and workload management skills.
Desirable experience:
- Experience delivering impactful social media led fundraising strategies
- Experience running social media presence for an organisation and harnessing social media to promote and showcase events
- Experience using Dotdigital or similar digital marketing software and producing newsletters and other marketing emails.
Desirable skills:
- Graphic design skills and working knowledge of Canva and Adobe design suite.
- Experience with Pay-Per-Click (PPC) campaigns across platforms such as Google Ads and Meta Ads Manager.
Benefits
- 25 days of annual leave + 8 days of public holidays (both pro rata)
- Summer Fridays – half days on Fridays in July and August (pro rata)
- Flexible working policy
- Hybrid working with a minimum of 2 days in the office per week
- Standard Employer Pensions contributions after 3 months
- Team wellness day and team away day
- Training and development opportunities
Terms and conditions
The appointment is subject to satisfactory references and an initial six-month period of probation, during which performance will be regularly reviewed.
The applicant must have the right to work in the UK and provide relevant ‘right to work’ documentation.
Relevant training will be provided during induction as well as opportunities to develop your career through experience of different aspects of the charity’s work and working with colleagues on new initiatives.
Sound like the job for you? We’d love to hear from you.
The client requests no contact from agencies or media sales.
Policy Manager x2
£45,864 per annum plus excellent benefits
London (Hybrid – minimum 40% office-based in Central London)
35 hours per week, full-time
Fixed-term (9–12 months maternity cover)
The Royal College of Paediatrics and Child Health (RCPCH) is seeking two experienced Policy Managers to join our Health Policy team to provide maternity cover. This is a rare opportunity to play a key role in shaping national child health policy and influencing decision-makers across England and the wider UK.
Reporting to the Head of Health Policy, you will work with College Officers, policy committees, experts and external stakeholders to identify, analyse and deliver a wide range of child health policy projects and activities. You will lead policy development using research, evidence and horizon scanning to inform outputs and support the College’s influencing work.
These are high-visibility roles covering priority areas including prevention, child health inequalities, child protection and children’s rights. You will be recognised as a subject expert in your policy area(s) and will work collaboratively across the organisation and externally to maximise impact.
Key responsibilities include:
- Leading the development of evidence-based policy to influence the child health agenda in England, working with devolved nations colleagues on UK-wide issues
- Horizon scanning and monitoring emerging developments in child health policy to inform strategy and planning
- Producing consultation responses, briefings, analysis and policy reports
- Delivering policy projects using strong project management, matrix working and time-bound working groups
- Building and managing relationships with stakeholders across government, academia, charities, professional bodies and the health sector
- Representing the College externally at meetings, events, conferences and policy forums
- Supporting policy committees and College Officers through expert advice, briefings and coordination of workplans
- Managing and developing a direct report (Health Policy Assistant / Projects Officer)
Essential skills and experience include:
- Relevant professional experience or graduate-level qualification in policy or a related field
- Extensive experience in policy development and influencing, with recent policy outputs
- Strong experience analysing research, evidence, data and health service information
- Excellent written and verbal communication skills, with the ability to explain complex issues clearly to varied audiences
- Proven stakeholder management skills, including engagement at senior level
- Strong analytical, problem-solving and project management skills
- Experience managing multiple projects simultaneously, including risk and resource management
- Ability to work autonomously while collaborating effectively across a dispersed team
The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work.
The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.
The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records.
Closing date: 22 March 2026
Candidates are reminded that the shortlisting process is based on the evidence provided on the application form of the skills demonstrated above. For any questions, queries or support please contact via our website.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


The client requests no contact from agencies or media sales.
The Role
This is an exciting opportunity to join Reprieve in a senior leadership position that brings together legal, compliance, governance, finance and operational oversight.
The Director (Legal and Operations) will play a central role in ensuring Reprieve runs effectively, is well-governed and has strong foundations for impact. As a member of the Senior Leadership Team, you will be a trusted advisor across the organisation providing expert guidance on organisational legal matters including employment law, compliance, sanctions, data protection, contracts, privilege, and managing relationships with key partners (you will not be responsible for strategic litigation relating to clients or day-to-day casework as these issues are handled by the casework teams).
You will also support the effective functioning of our Board, ensuring strong governance processes and compliance with our charitable and regulatory obligations. A key part of the role is skilled risk management - helping the organisation navigate complexity while enabling rather than constraining our work.
Reporting to the CEO, you will line manage the Head of Operations and Head of Finance, providing strategic direction and support to ensure these functions are operating as effectively as possible and that relevant information is able to be communicated appropriately and clearly to the Board.
This is a role that spans the technical and the operational, requiring someone who is comfortable working across different domains - from legal and compliance questions to organisational functioning, budgets and Board management. We're looking for someone with a sharp legal mind who understands NGO governance, has good judgment and an ability to work collaboratively and effectively with teams across the organisation.
As a small legal NGO, Reprieve punches above its weight, and this role is key to making that possible.
For full details, please read the job description.
About Reprieve
Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.
You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.
Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.
We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.
Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.
We collaborate closely with our independent partner organisation Reprieve US.
Terms
This is a full-time role on a permanent contract. The annual salary is £71,379 per annum, less any required deductions for income tax and national insurance.
This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK, which will be checked prior to interview.
Further information and how to apply
To apply, please read the full job description and submit a cover letter and CV addressing your interest in the role, and how you meet the criteria (both no more than 2 pages) via the application form on our website by 23:59 GMT on 26 March 2026. Please note that no other documents will be considered for this role and should not be submitted. We are also not able to accept applications via email.
We are investigators, lawyers and campaigners fighting for justice. We defend people who are facing human rights abuses.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Communications Officer
Location: Home-based in the UK, within 90 minutes travel of Central London, with occasional national and international travel
Contract: 2 years with the possibility of extension dependent on continuation of funding.
Reporting to: Head of Communications
Salary: £30,000 to £35,000
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
Overall purpose of role
As the WeProtect Global Alliance Communications Officer, you will:
Support the development and delivery of WeProtect Global Alliance’s communications and marketing activity, ensuring clear, consistent and engaging messaging that strengthens the Alliance’s visibility, credibility and impact globally.
Reporting to the Head of Communications, you will deliver high-quality digital, editorial and marketing outputs across multiple channels, including through our website, social media, newsletters, campaigns and events. You will also work collaboratively across the Secretariat to embed communications thinking into projects, policy work and member engagement.
A self-starter who is politically and culturally aware, you will be comfortable working in a small, remote Secretariat and across time zones. You will be highly organised, solutions-focused and detail-oriented, with a genuine commitment to child protection and to WeProtect Global Alliance’s mission and values.
About WeProtect Global Alliance
Who we are
WeProtect Global Alliance is a global movement dedicated to ending the sexual exploitation and abuse of children online. We bring together governments, the private sector, civil society, and international organisations to create a safer digital world where every child can thrive.
Our Alliance connects over 300 members from across the globe, uniting diverse expertise and resources to protect children from harm, no matter where they are.
WeProtect Global Alliance is supported by a small, high-performing Secretariat of remote working staff based in the UK/Ireland and is overseen by an influential Global Policy Board drawn from our membership.
Our vision
A digital world free of child sexual exploitation and abuse
Our mission
To work together to build, engage and support a diverse, child-centred global network with the commitment, knowledge and skills to tackle technology-facilitated child sexual abuse and exploitation.
What we do
We focus on driving policy change, fostering international collaboration, and promoting cutting-edge research to combat online child abuse.
Through shared data, insights, and best practices, we empower our members to develop more effective solutions and inspire a coordinated global response.
With a steadfast commitment to child safety, WeProtect Global Alliance stands as a catalyst for change, advocating for a world in which technology empowers and protects children, not endangers them.
Together, we’re creating lasting impact and building a future where every child is safe online.
Job description
Key responsibilities
Communications planning & delivery
· Support the Head of Communications to implement the Alliance’s communications strategy.
· Contribute to communications planning and communications calendar for organisational priorities, including policy outputs, research, events and member initiatives.
· Ensure a consistent pipeline of integrated communications activities
· Ensure consistent messaging aligned with WeProtect Global Alliance’s brand, values and strategic objectives.
Digital channels & content management
· Maintain and update the Alliance’s website, ensuring content is accurate, accessible and up to date, including member resources and publications.
· Manage the Alliance’s social media channels, monitoring activity and working with the Members Team to ensure a steady stream of high-quality content.
· Draft, edit and publish blogs, news items and digital content for diverse global audiences.
Marketing, campaigns & engagement
· Support the delivery of digital marketing campaigns to promote Alliance initiatives, outputs and events.
· Develop project-specific communications plans in collaboration with colleagues to embed engagement and visibility.
· Promote Alliance members’ activities and successes, highlighting collaboration and collective impact.
Analytics, insight & reporting
· Track and analyse communications performance across channels, including website, social media and email.
· Use data to refine messaging, targeting and channel mix.
Media & external communications
· Support engagement with media and press, including drafting press materials and coordinating dissemination of Alliance outputs.
· Support the promotion of policy recommendations and research through owned and earned channels.
Member communications & collaboration
· Work with the Head of Members to integrate external communications with member engagement activity.
· Support delivery of member newsletters and targeted communications.
· Contribute content to member-only platforms and encourage discussion and participation.
Systems, data & process improvement
· Utilise communications tools such as content calendars, analytics dashboards and shared drives.
· Ensure GDPR-compliant data handling and document management.
· Support continuous improvement of communications processes and ways of working.
Governance & internal collaboration
· Prepare or contribute to briefings, summaries and communications materials for senior leaders and governance bodies.
· Contribute to annual planning, KPIs and impact measurement related to communications and engagement.
Expectations
Cross-Functional Operational Collaboration
Contribute to WPGA operational processes and systems, working collaboratively with colleagues to deliver cross-functional projects that strengthen the reach and impact of the Secretariat.
Building an inclusive culture
Play a proactive role in ensuring equity, diversity and inclusion (EDI) is embedded in everything we do.
Embrace diversity and recognise different perspectives within collaborative working to create a more impactful and effective organisation.
Commit to ensuring all employees are treated fairly and equitably at work, feel like they belong and promote equality in physical and mental health for all.
Other
· To attend and contribute to meetings, training and other events as required.
· To actively participate in our supervision and appraisal process.
· To ensure that all responsibilities and activities within this post are delivered in accordance with WeProtect Global Alliance core values and relevant corporate, organisational, financial and compliance policies.
· To travel to meetings which may require the need to work unsociable hours, for example attending evening or weekend meetings.
· To adhere to relevant legal and statutory requirements including the Data Protection Act and the Health and Safety at Work Act.
· To use WeProtect Global Alliance resources responsibly.
Person specification
Essential criteria
Experience
· Significant professional experience in communications, marketing or digital engagement.
· Proven experience producing content for different audiences and across multiple channels.
· Experience managing websites (WordPress) and social media platforms in a professional context.
· Experience tracking, analysing and reporting on communications performance.
· Experience working autonomously in a fast-paced environment to deliver a broad range of communications activities.
Skills
· Excellent written and verbal communication skills, with strong editorial judgement.
· Outstanding organisation and time management, with the ability to manage competing deadlines.
· Digital confidence, including familiarity with content management systems and analytics tools.
· Commitment to safeguarding, child protection, EDI and ethical communications practice.
Knowledge
· Understanding of digital communications best practice.
· Familiarity with data protection (GDPR) and information governance in a communications context.
Other
· A willingness to travel and work unsocial hours (time in lieu can be claimed).
· Commitment to your own continuing professional and personal development.
· To uphold high standards of work, conduct and behaviour in line with WeProtect Global Alliance values.
Desirable criteria
· Experience using WordPress or other website content management systems.
· Experience creating or commissioning digital visual assets.
· Experience working for or with a membership organisation.
Diversity, inclusion and equity
We are committed to building a diverse and inclusive organisation. We actively welcome applications from people of all backgrounds, including those of different ages, genders, ethnicities, sexual orientations, abilities and lived experiences. We particularly encourage applications from individuals who are part of communities that are under-represented in our sector, including Black, Asian and other ethnic minorities, disabled people and LGBTQ+ individuals.
Applicants should provide an up-to-date CV as well as a covering letter of no more than two pages setting out why you want to work for WeProtect Global Alliance and summarising how you meet the person specification.
WeProtect Global Alliance is driven by a single mission: to protect children from the pervasive dangers of sexual exploitation and abuse online.
The client requests no contact from agencies or media sales.
Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.
Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.
Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.
The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.
Responsibilities (abridged - see attached job description)
Programme Leadership & Strategy in Practice
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Lead implementation of OSH’s 2025–2028 programme strategy.
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Oversee the design, quality and coherence of residentials, leadership training and hubs.
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Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.
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Attend and lead approximately five residential programmes per year.
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Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.
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Ensure programme data is accurately recorded and used to improve delivery.
Team Leadership
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Line manage the Communities Manager and Leadership & Volunteering Manager.
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Provide structured supervision, clear objectives and professional development support.
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Ensure strong coordination between hubs, residentials and leadership pathways.
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Build a culture of accountability, reflection and continuous improvement.
Safeguarding & Welfare
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Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.
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Ensure safeguarding practice is robust, consistent and embedded across all activities.
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Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.
Partnerships, Budget & Oversight
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Maintain referral partnerships and represent OSH externally where appropriate.
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Hold programme budgets within agreed limits and ensure financial discipline.
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Embed monitoring, evaluation and reflective practice across the programme team.
Experience & Competencies (abridged - see attached job description)
Essential
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At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.
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Experience designing and delivering leadership development or informal education programmes.
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Strong facilitation and training skills.
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Demonstrable experience managing staff and developing teams.
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Strong understanding of safeguarding practice and willingness to act as Deputy DSL.
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Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.
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Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.
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Strong organisational skills and commitment to inclusive, youth-led practice.
Desirable
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Level 3 Safeguarding training.
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Experience managing programme budgets.
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Experience contributing to organisational strategy or scaling programme models.
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Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.
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Lived experience of migration or displacement.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About We Care Home Improvements (WECHI)
WE Care Home Improvements (WECHI) is a well-established home improvement agency dedicated to helping older, disabled and vulnerable people live safely, independently and with dignity in their own homes. Working across Bristol, Bath & North East Somerset (B&NES) and Gloucestershire, we deliver vital minor adaptations, ramp installations and handy person services funded by commissioners as well as self-funded customers.
We are now seeking a dynamic and experienced Head of Handy Person Operations to lead our Customer Service and Maintenance Technician teams. Reporting directly to the CEO, this is a pivotal leadership role with overall accountability for service delivery, operational performance and growth across our Handy Person contracts. You will ensure seamless coordination between frontline support and technicians on the ground, shaping an outstanding customer experience from first contact to job completion.
Abou the role
What you'll do
- Lead and manage the Customer Service Team (including the Deputy) and Maintenance Technician Team, ensuring high performance and collaboration.
- Oversee the effective delivery of minor adaptation services across Bristol and B&NES, and the ramp service in Gloucestershire, meeting commissioner requirements and service standards.
- Manage end-to-end workflow between customer service and technicians, ensuring timely scheduling and efficient job completion.
- Take ownership of service performance, financial targets (cost, income, volume) and budget management, monitoring and explaining variances.
- Drive continuous improvement, resolving operational and health & safety challenges alongside the Head of Service Delivery and Senior Technical Officer.
- Oversee risk assessments, method statements and staff training to ensure safe, compliant working practices.
- Own and manage key operational systems (including EPIX), phone system settings, stock control, fleet compliance (DVLA checks, insurance, MOTs) and supplier relationships.
- Lead pricing reviews and ensure best value from suppliers and partners.
- Manage complaints from start to resolution, ensuring a positive customer outcome.
- Represent WECHI at commissioner meetings and stakeholder events, maintaining strong relationships with partners including housing associations and commissioners.
- Lead data collection, ED&I reporting and performance analysis to inform business planning and growth.
- Identify and develop new Handy Person service opportunities, supporting regional growth and innovation.
Who we're looking for
- An experienced operational leader with a track record of managing service delivery teams.
- Strong financial and commercial awareness, with experience managing budgets and performance targets.
- A confident communicator who can build effective partnerships with commissioners, stakeholders and suppliers.
- Highly organised, with the ability to manage multiple operational priorities while maintaining attention to detail.
- A collaborative leader who motivates and supports teams to deliver high-quality, person-centred services.
- Committed to health & safety, compliance and continuous improvement.
- Passionate about delivering services that promote independence, wellbeing and dignity.
Why join us?
- Make a tangible difference in the lives of older and vulnerable people across our region.
- Be part of a collaborative, supportive and flexible work environment where your leadership truly matters.
- Help shape and grow an essential community service with real impact.
- Receive a competitive salary (£37,000 – £40,000 depending on skills and experience) plus generous benefits and development opportunities.
- Work directly with senior leadership, influencing strategy and service innovation.
Additional information
- To download the full Job Description and Person Specification: Head of Handy Person Operation JD_2025.pdf
- To apply, please submit your CV and a supportive statement (not more than two pages) telling us why you are the right person for this role.
- Application deadline: Sunday 15 March 2026 (11:30pm)
- Please note: We reserve the right to close this advert early if sufficient suitable applications are received. Shortlisting will take place on a rolling basis, and early applications are strongly encouraged.
- Interviews: Week commencing 16 March (mid-end week) and beginning of week commencing 23 March.
Disclaimer: We Care Home Improvements is unable to offer sponsorship or take over the sponsorship of employment visas at this time. All applicants must have the permanent right to work in the UK without restriction.
About Us
Established in 2002, Greenhouse Sports is a youth charity specifically using sport to support social change. Sport is our hook to engage young people and one of the vehicles through which we support youth development. But our purpose is not to create elite athletes or address physical inactivity. Rather, we create opportunities for young people to recognise their strengths and develop the skills they need to thrive both now and in the future.
We work across London, Portsmouth, and Leicester, specifically in areas of high deprivation. We embed evidence-based positive youth development programmes into primary and secondary schools. These programmes are delivered by our trusted, high-quality coach-mentors who deliver year-round to ensure that young people have ongoing access to sport, mentoring, enrichment, and employability activities. The result of this work is that every year, Greenhouse Sports support over 9,000 young people to attend school more often, improve their wellbeing, and raise their aspirations, transforming life chances in the communities that need us the most.
The Opportunity
Building on an incredibly successful match-giving campaign last November, we are looking to grow our fundraising programme, and are searching for a passionate and relationship‑driven Supporter Engagement and Events Officer to help us deepen supporter connections and deliver exceptional experiences.
This is a fantastic role for someone who loves building relationships, delivering high‑quality events, and inspiring people to fundraise or donate to a mission that changes young people’s lives.
The Role
You will play a key part in engaging our community of supporters, from marathon runners to monthly donors to guests at our bespoke events. You’ll lead on mass‑participation challenge events, support the development of our membership/regular giving programme, and help plan and deliver creative, impactful experiences that bring supporters closer to our mission. Working across the fundraising team, you'll help ensure every supporter feels valued, inspired, and connected to the young people we serve.
All Greenhouse Sports employees are provided with comprehensive Continuous Professional Development support and are expected to commit fully to Greenhouse's Safeguarding & Child Protection policy.
Application Deadline: Friday 13 March at 23:59hrs
Please submit your CV and Cover Letter explaining why you'd be a great fit for this role and what motivates you about our mission.
Interviews will be taking place in person on Monday 23 March in Central London
Greenhouse Sports is committed to safeguarding and promoting the welfare of children therefore applicants must be willing to undergo child protection training and screening including an Enhanced Disclosure and Barring Service (DBS) Check and obtaining satisfactory references from past employers.
Helping young people succeed through sport and team spirit
The client requests no contact from agencies or media sales.


