Senior communication manager jobs in Camden, greater london

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives.

We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

We have an exciting opportunity for a Business Development Manager to join our team. Reporting directly to the Director of Income and Engagement, you will play a key role in securing and sustaining income to enable Carers First to grow its support and impact for carers. Your responsibilities would include: -

• Identifying, assessing and managing commissioned contract and funding opportunities aligned to Carers First’s strategic aims, maintaining a clear and intelligence‑led pipeline.

• Leading the development of compelling, high‑quality and cost‑effective bids and proposals for carers services and support (including re-securing existing contracts). Working with services, co-ordinating bid plans and bid teams to ensure a consistent, unified approach.

• Supporting the mobilisation of new contracts and services.

• Supporting delivery of the Income Generation Strategy, including leading on larger Trust, Foundation and grant applications where appropriate.

• Building effective relationships with commissioners, funders and partners to support business development and market engagement.

• Using quality, insight, outcomes data and carers’ feedback to strengthen bids, inform service improvement and support the development of innovative service models that improve outcomes for carers.

About you

To be successful in this role you will bring a strong mix of business development expertise, Local Authority commissioned contract success, sector knowledge and collaborative working, alongside a commitment to improving outcomes for carers, with;

• A strong track record of securing new Local Authority commissioned contracts and re securing existing contracts, with experience of commissioning and procurement processes in health, social care or the voluntary sector.

• Proven experience of leading bid development activity and bid teams, producing high quality, persuasive proposals within tight deadlines.

• Experience of senior stakeholder engagement and relationship management with commissioners, funders and partner organisations.

• A good understanding of health and care systems, including Local Authority and Integrated Care System priorities and pressures.

• Experience of service design and service improvement, working collaboratively with multi disciplinary teams and people with lived experience.

• Excellent organisational, programme and time management skills, with the ability to manage multiple workstreams simultaneously.

• Strong written and verbal communication skills, with the ability to analyse insight and impact data and translate this into learning, improvement and compelling cases for support.

• A collaborative, inclusive and supportive approach, with a commitment to equality, diversity and inclusion, and strong alignment with the values and mission of Carers First.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, visit the Carers First website and click on the ‘Apply Now’ button to begin your application.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

If you would like an informal conversation about the role, please contact Kate Kennard, Director of Innovation and Development, via our recruitment team to arrange a call.

Closing Date: Wednesday, 13 May 2026

Interviews: Successfully shortlisted candidates will be invited to a first round interview:

Stage 1: Online competence-based interview – Tuesday, 19 May 2026

Second‑round interviews will only be offered to those candidates who successfully meet the required criteria at the first interview as follows:

Stage 2: A face-to-face meeting in London with an interview panel – Tuesday, 26 May 2026. You will be required to do a presentation, and details will be provided in advance.

Carers First is an Equal Opportunities Employer

Positive       Collaborative        Ambitious

Lloyds Bank Foundation 

Research and Evaluation Manager 

Starting Salary: £50,645 (London-based) 

Contract: Full-time, permanent contract (we are open to conversations about flexibility – so please ask) 

Location: London-based role with expectation of hybrid working from our London office

About Lloyds Bank Foundation 

Lloyds Bank Foundation for England and Wales is an independent charitable foundation, backed by Lloyds Banking Group and the people within it. We want everyone to be in a good place – personally, in a home that’s a good place to live, and in a community that’s a good place to belong. 

We play our role by connecting and catalysing community-led change, providing the money, time, tools and connections that build organisations’ capacity and capability, to make people’s lives better and their communities stronger. 

We back people and communities across England and Wales, to make that happen, because when you back brilliant people, brilliant things happen. Our communities are full of ambitious, energetic and determined people stepping up to make their neighbours’ lives better and their communities grow stronger. Day in, day out. 

About the Role 

This is a key role at the heart of the Foundation’s ambition to become even more impact-led and evidence-driven. As Research and Evaluation Manager, you will play a vital role in ensuring our programmes, partnerships and investments are grounded in robust evidence and a clear understanding of what works, why it works, and how we can increase our impact. 

You will lead the design and delivery of research, evaluation and learning activity across the Foundation, working closely with teams to ensure programmes are built around clear outcomes and that insight is used to inform decisions, improve delivery and strengthen impact. 

This is both a technical and collaborative role. You will manage and commission evaluation activity, while also working alongside colleagues across the organisation to embed a stronger culture of learning, evidence and continuous improvement. 

About You 

We are looking for a skilled research and evaluation professional with experience of designing, commissioning and delivering high-quality evaluation activity. You will be confident working with data, evidence and insight to inform decision-making and improve programmes or services. 

You will bring strong analytical skills, alongside the ability to translate complex information into clear, practical recommendations. You will be comfortable managing external partners and contracts, and confident supporting others to embed evidence and learning into their work. 

Above all, you will be collaborative, curious and committed to using evidence to improve outcomes for communities. A commitment to equality, diversity, inclusion and belonging is essential. 

How to Apply 

Please click ‘Apply’ to be redirected to our website, where you can download the Candidate Information Pack and find details of how to apply. 

For an informal conversation about the role and application process, please contact our recruitment partner, Atkinson HR via the information in the candidate pack.

Our Commitment to Diversity, Equity and Inclusion 

We hold Disability Confident Employer status (Level 2) and are working towards full status by 2027. This means that if you're a disabled applicant and your CV and application answers clearly demonstrate that you meet the essential criteria for the role, we will invite you to interview. 

More broadly, we are committed to building a diverse team that reflects the communities and people we work with. We believe that diversity of background, experience and perspective makes us stronger and helps us make better decisions. We actively welcome applications from people who are under-represented in the charity sector, including people from Black, Asian and minoritised ethnic communities, disabled people, and those with experience of the issues our funded charities work to address. 

Key Dates 

Closing Date: Midday, Wednesday 27th May 2026 

Optional Q&A Session: Wednesday 6th May 2026 at 09:00-10:00 

First Interview: Monday 8th June 2026 

Second Interview: Friday 19th June 2026 

We are looking for an enthusiastic individual with experience working in a policy role focused on food or related issues (climate, nutrition, health or education). You will have knowledge of the political landscape in the UK and experience working with or in government departments, academia and NGOs on a range of policy issues.

It is an exciting time in food policy, and in this role you’ll have opportunities to work across our national policy portfolio, whether its exploring the link between climate change and food prices, developing our proposition for a Good Food Bill, improving the Healthy Start scheme, or strengthening public sector procurement.

The postholder will manage a variety of high impact activities and outputs that are used to drive forward change across our national policy areas and will work will colleagues across the organisation working in national policy, local policy, communications, events and food business transformation to do this.

Due to the evolving policy landscape, there will be a chance to tailor the role to the interests and experience of the successful candidate.

Across these workstreams, you’ll get a chance to:

• contribute to the refinement of policy asks and comms messaging,
• undertake desk research to inform policy,
• coordinate activities with different stakeholders and partners working across different policy areas
• support Ambassadors on advocacy related to dietary inequalities
• support communications and campaign work related to this work

Job Description:

Management and Strategy

• Support the policy portfolio of campaigns and projects across our national policy areas, including on food prices and food inflation, our Good Food Bill campaign, Healthy Start and early years.
• Work closely with the Policy and Advocacy Manager to develop and implement project plans and deliverables across these areas
• Maintain a careful record of our policy impact according to our agreed metrics within our Monitoring Evaluation and Learning framework.
• Policy and research
• Synthesize evidence for and play a significant part in the development of position statements/briefings/reports, working closely with the wider policy team and our designer.
• Support the Public Affairs lead to develop policy products for use in parliamentary engagement.
• Working closely with our Research Lead, identify evidence gaps and policy research questions which are relevant to our policy work to support new positions and generate new ideas for research or evidence collection which help achieve our policy goals.
• Work where needed with external contractors in the delivery of specific pieces of work, setting clear expectations and holding them accountable for delivery.
• Stakeholder engagement
• Develop and maintain a strong civil society network of stakeholders, working to broaden the support base for specific policies.
• Participate in coalitions of organisations who are campaigning together on specific areas of policy change.
• Develop and maintain relationships with junior civil servants in key departments across all policy areas.
• Work with the Citizens Engagement Manager to identify opportunities to bring Adult and Young Food Ambassadors into policy activities and research.
• Represent the Food Foundation and present our work in external events and meetings with relevant audiences and the media.
• Budgets and fundraising
• Administer grants which support our projects and ensure that funders are kept well informed, receive timely reports and that budgets are kept on track.
• Maintain good relationships with funders according to their requirements and provide input to proposals and funding bids.

Communications and campaigns

• Develop a comprehensive approach to dissemination of our policy outputs so they reach our intended audiences.
• Act as a local/regional media spokesperson, brief journalists, and respond to media queries.
• Contribute policy and evidence expertise to support campaign delivery.
• Contribute policy expertise to press releases, newsletters, web copy, podcasts and blogs.
• Support the maintenance of website pages related to project areas.
• Draft social media posts and newsletters.

Personal Profile

Technical skills:

• Knowledge and understanding of the food system, food and nutrition and/or health policy and policy levers for change.
• Strong knowledge of the mechanics of the UK policy-making landscape, including the workings of Westminster and Whitehall.
• Proven experience in synthesising evidence and using evidence to make a case for change.
• Proven experience in writing reports and briefings for different audiences, with the ability to explain complex and highly nuanced subject matter in plain English.
• Previous experience working in a policy role, refining policy asks and communicating these with different stakeholders
• Excellent analytic skills and close attention to detail.

Personal skills:

• Proven experience in budget management, project management and reporting to funders.
• Proven experience in managing multiple projects concurrently to tight deadlines and prioritising workload.
• Strong interpersonal skills and experience working collaboratively as a member of an interdisciplinary team.
• Strong presentation skills and confidence in speaking to external audiences.
• Excellent communication skills, both written and oral.
• Ability to problem-solve and manage risk.
• Ability to work independently and manage own time effectively.
• Ability to build strong relationships with all members of the team.
• Open to giving and receiving challenging viewpoints.
• Resilience and tenacity whilst recognising the need for self-awareness and the impact of actions on others and the organisation.
• Willingness to travel for project meetings and dissemination events.
• A confident networker who enjoys building connections and relationships with new people.

This job description is intended as an outline indicator of general areas of activity only. The Food Foundation is a small charity and as such all staff are expected to vary their duties as necessary to meet the needs of the organisation.

Please see the full job pack on our website 

As Director of Community Partnership (Engagement & Compliance Support), you will ensure that Progressive Judaism communities are confident, compliant and well supported in areas including governance, safeguarding, HR and communications.

Working closely with community Chairs, trustees, clergy and senior volunteers, you will provide first-line support and triage, coordinate specialist advice and oversee compliance frameworks that reduce risk and build long-term sustainability. Alongside the Director of Programming & Training, you will ensure that insight from community engagement actively shapes how the Movement evolves to meet changing needs.

This is a highly relational role, combining strategic oversight with hands-on support, and offers the chance to make a real, tangible difference to communities across the UK.

About you -  You will bring:

• Experience working in the charity, membership or community sector, with a strong understanding of governance and compliance.
• Confidence supporting trustees, Chairs and volunteer leaders in complex or sensitive situations.
• A calm, thoughtful approach to risk, safeguarding and decision-making.
• The ability to explain complex issues clearly, empathetically and pragmatically.
• Strong organisational skills and the ability to manage multiple priorities with care and follow-through.
• Emotional intelligence, professionalism and cultural sensitivity.
• A clear commitment to Progressive Jewish values, inclusion, safeguarding and community wellbeing.

Experience in synagogue or faith-based leadership and formal governance training (e.g. via NCVO) are welcome but not essential.

Leukaemia UK – Our Charity

We are a ‘small but mighty’ charity with one big ambition: to stop leukaemia devastating lives. Despite decades of incredible progress, only half of leukaemia patients live longer than five years after their diagnosis. We won't stop until we change this. 

We accelerate progress through the life-changing research, awareness and advocacy that matter most to people affected by leukaemia, doing everything we can to make sure that the next person with leukaemia has the best possible experience of diagnosis, treatment and care. 

We are looking for a Temporary Finance Manager to join our Finance & Resources team in the short term, to provide immediate capability and capacity whilst we recruit for a permanent Finance Manager. The context is that we are transitioning from a historically outsourced finance model to a strengthened, in‑house finance function as we prepare to deliver our new five‑year strategy. The role holder will support the Director of Finance and Resources with the immediate finance needs regarding management accounting, business partnering, financial analysis and working with outsourced finance partners to ensure the organisation’s core financial delivery.

Team

We are a close-knit team, who are all passionate about Leukaemia UK and putting those affected by the disease at the heart of everything we do. We are all focused on ‘keeping it real’ with pragmatic, practical solutions, as well as ensuring that our charity gets the funding it needs to continue to help those diagnosed with leukaemia and other blood cancers.

As a small organisation with just over 30 employees, every role counts. We have ambitious plans and we rely on individuals being self-starters, resilient and working at pace to maximise our collective impact. We may not be about the corporate life here, but we are all about delivering exceptional expertise and making a real change to people’s lives.

Leukaemia UK and You 

We are a growing charity with an annual income of £3.5m with a diversified funding portfolio including grants, donations and trading income with a mix of restricted and unrestricted funds. This is a new interim part‑time role within Leukaemia UK’s Finance & Resources team and forms part of a planned transition from an outsourced finance model to a fully in‑house finance function. The role has been created to provide support to the Director of Finance and Resources, whilst the role is recruited for permanently. The role holder would be welcome to also apply via Charity Jobs to our permanent vacancy.

You will play a leading, hands‑on role in running the organisation’s core finance operations, ensuring robust financial control, accurate reporting and effective support to teams across the organisation. Working closely with the Director of Finance & Resources, you will support the core finance processes providing operational leadership, internal business partnering and process discipline.

As part of a small central team, you will work alongside the Director of Finance & Resources and our outsourced provider to partner closely with colleagues across the organisation. You will provide practical financial guidance, help teams understand and manage their budgets, and act as a trusted internal finance partner, as well as ensuring the smooth running of day‑to‑day finance processes.

This role is particularly suited to someone who enjoys being hands‑on, combining operational delivery with continuous improvement.

Skills and Experience 

Essential:

• Significant experience and confidence in managing a full range of finance operations in a small or medium sized charitable organisation.
• Qualified or part-qualified accountant, holding one of the UK mainstream accountancy qualifications with strong operational finance experience.
• Excellent knowledge of UK charity SORP and regulatory reporting requirements.
• Strong understanding of financial controls and month and year-end processes.
• Strong experience in preparing management accounts, forecasts, budgets and statutory accounts.
• Highly experienced in all aspects of Xero cloud-based accounting system, especially reporting.
• Strong IT skills, including Office 365 and SharePoint.
• Experienced in charity fund accounting and restricted funds tracking and monitoring.
• Ability to balance hands on delivery with improvement and change.
• Experience in improving finance processes and introducing automation or system improvements.
• Strong communication skills, ability to work collaboratively with colleagues and strong stakeholder management skills.
• Comfortable working in a part time role with clear priorities and boundaries.
• Resilient and comfortable with navigating through change.
• Uphold the charities culture and values of being bold, collaborative and curious.

Desirable:

• Experience of line managing staff and supporting their development.
• Management of outsourced service providers.
• Independent learner, keen to find and apply best-practise solutions.
• Willingness to identify, test and apply appropriate technology and AI tools to streamline processes.
• Discrete and trustworthy with high levels of integrity.

Role Specifics

• 22.5  hours per week (0.6 FTE) worked over 3 days or more, Monday to Friday.

• Location: We are very flexible! Our offices are based in Central London, and we operate hybrid working.  In this role you are required to work from the office at least 1 day per week.
• £40,000 – £45,000 FTE dependent on experience. Pro-rata for part-time hours

Benefits

We are proud of our benefits – see a summary on our website Work with us - Leukaemia UK

• 36 days holiday per year, including bank holidays- pro rata for part time employees
• Pension – default is 4% employee and 4% employer and we match up to 6%
• Life Assurance – x 4 cover
• Critical Illness Cover
• Cash back healthcare scheme & Employee Assistance Programme (EAP)
• Hybrid Working- 1 day in the office per week
• Company sick pay

Applications and interview timings  

If you are  available in the short term and feel you have the passion for our work and the right mix of experience, skills, energy, and flair, then we would love you to apply. Please also see the full job description attached to the advert. 

To minimise unconscious bias, we use anonymous recruitment and are unable to consider direct applications. Please apply via the CharityJob website with your CV and covering letter.

• Closing Date: Midnight Thursday 7th May 2026
• Interviews will be face to face in our London Offices – at 26 Great Queen St, London WC2B 5BL on Friday 15th May 2026 

I look forward to hearing from you! 

Azra

Azra Karaselimovic

Director of Finance and Resources

Leukaemia UK

Reports toDirector of External Relations

Hours37.5 hours per week 

Salary£56,959.05 - £63,886.54

ContractFixed Term Contract - 12 Months

LocationRemote (with occasional travel across UK) 

BenefitsA generous package including 25 days holiday per year plus public holidays, employee pension scheme with 4% employer contribution, Cycle2Work scheme, 365 days a year Employee Assistance Programme 

About SafeLives

We are SafeLives, the UK-wide charity dedicated to ending domestic abuse, for everyone, for good.

We work with organisations across the UK to transform the response to domestic abuse. We want what you would want for your best friend. We listen to survivors, putting their voices at the heart of our thinking. We look at the whole picture for each individual and family to get the right help at the right time to make families everywhere safe and well. And we challenge perpetrators to change, asking ‘why doesn’t he stop?’ rather than ‘why doesn’t she leave?’ This applies whatever the gender of the victim or perpetrator and whatever the nature of their relationship.

Last year alone, we delivered more than 700 sessions to over 15,000 learners across the UK in policing, health, housing, justice, education and the specialist sector. And we have reached 90,000 adult and 100,000 child survivors through programmes designed and delivered with partners.

In the last 9 years, close to 7,000 perpetrators have been challenged and supported to change through flagship interventions developed by our Drive Partnership and the programme continues to expand year on year.

Together we can end domestic abuse. Forever. For everyone.

Description

You will provide strong and steady leadership for SafeLives’ communications, marketing and public affairs work over the next year, communicating our Whole Picture Strategy, finding what works and helping it happen to end domestic abuse for everyone for good.

You will shape and deliver strategic communications and influencing work to reach decision-makers, strengthen public trust, and support our mission to drive real change in the UK’s domestic abuse response.

You will be able bring to together robust data, the voice of survivors, and the view of practice experts to position SafeLives at the centre of the conversation with professionals, key policy and decision makers and influencers as a credible and trusted voice.

You’ll lead a cross-functional team of comms, marketing and public affairs colleagues to:

• Strengthen core messaging and consistency around our Whole Picture strategy and the WP Framework, to support delivery and impact
• maintain our communications and marketing and our brand
• provide oversight of our influencing through policy and public affairs, working with senior colleagues where escalation is required
• support income generation through targeted marketing, and support for fundraising
• ensure we are sharing evidence, data and research in support of our strategy

You will connect reactive work with long-term strategic priorities, ensuring our external engagement supports our strategic priorities, policy goals, and income generation ambitions. And you will lead high-quality responses to breaking news and emerging issues, providing clear strategic advice to the Senior Leadership Team and acting as a trusted lead on reputational risk.

You will ensure SafeLives is visible, authoritative and survivor-centred in public and policy conversations, with timely responses, briefings and support, ensuring our communications and influencing are clear, consistent and drive impact.

You will work with our training, practice, and fundraising teams to drive our business development and income generation, as well as helping us to understand all our audiences and better meet their needs.

And as part of the Operational Management Team (OMT), you’ll work closely with colleagues to ensure an inclusive and supportive organisational culture, role modelling our values.

Undertake any other duties as may reasonably be required.

Responsibilities

1. Leadership

·Provide calm, structured and values-led leadership across the Comms, Marketing and Public Affairs team.

·Ensure reliable systems, processes and workflows for communications, marketing and public affairs.

·Set expectations, priorities and working rhythms that bring stability and clarity to the team.

·Promote a supportive, inclusive and collaborative culture with clear communication channels.

2. Core Narrative, Messaging and Evidence Sharing

·Lead the development of SafeLives’ core messages, ensuring they are used consistently across all teams, and the development of our influencing asks.

·Translate SafeLives’ research, data and evidence into accessible, impactful content for external audiences, including practitioners, policy and decision makers.

·Ensure all outputs are survivor‑centred, values‑aligned and evidence‑led

·Develop our brand to reflect our approach to equity, equality, diversity and inclusion and in line with our values - human, rigorous, brave and inclusive.

·Oversee production of communications, marketing and policy materials that help to amplify our Whole Picture strategy and our related priorities.

3. Communications and Media Leadership

·Lead SafeLives’ overall communications strategy and activity.

·Oversee media relations, with strong focus on clear messaging and reputational resilience.

·Implement rapid-response and crisis‑comms protocols with clear escalation to Directors.

·Lead the development and management of our website, digital channels and content strategy.

·Ensure SafeLives is timely, authoritative and survivor‑centred in its external interventions.

4. Marketing and Audience Engagement

·Lead marketing strategy to support:

·Statutory and voluntary income generation

·Training uptake

·Consultancy and practice development

·Fundraising and supporter engagement

·Strengthen audience insight, segmentation and targeting.

·Oversee campaigns that bring SafeLives’ strategy and evidence to life and drive measurable action.

·Ensure that communication and marketing resources are used effectively to support business development.

5. Public Affairs and Policy

·Provide strategic alignment between SafeLives’ core messaging and evidence sharing and our influencing work

·Ensure public affairs activities and outputs (briefings, consultations, correspondence) are clear, accurate and consistent with SafeLives’ communications approach.

·Maintain awareness of political and policy developments relevant to SafeLives’ mission, advising Directors on risks and opportunities for influencing, working with colleagues across the organisation to develop policy.

·Senior level engagement will be led by Directors, as needed, with this role and the public affairs team leading stakeholder engagement and supporting preparation, messaging and follow‑up.

6. Planning, Governance and Performance

·Lead forward planning for all communications, marketing and public affairs activity.

·Set realistic, measurable KPIs that support the delivery of our comms and influencing strategy and our income generation.

·Embed continuous improvement processes and ensure compliance with GDPR and data protection.

·Oversee budgets for communications, marketing and public affairs, ensuring value for money and resource prioritisation.

7. Authentic Voice

·Ensure that the voices, experiences and priorities of survivors remain at the heart of all external communications.

·Support colleagues and Pioneers who use lived experience in SafeLives’ work in a trauma‑informed and respectful way.

Person Specification

Experience

·Strategic communications, including influencing, brand/profile raising, media relations and reputation management in complex, high profile environments (E)

·Media relations, including securing high quality coverage and rapid-response experience (E)

·Developing and delivering effective communications and marketing cmapaigns, including support for fundraising and income generation (E)

·Digital communications across owned, earned and paid media (E)

·Experience using data, research and evidence to inform communications, influencing and storytelling (E)

·Understanding of public affairs or policy environments within the social sector (D/E)

·Leadership and people development, ideally across multi-disciplinary teams (E)

·Influencing professional and policy audiences through clear, impactful communications, information and guidance (E)

·Working with people affected by domestic abuse to support storytelling and influence change (D)

Skills

·Confident in providing strategic communications advice aligned with organisational strategy and policy priorities (E)

·Exceptional written, oral and influencing skills, including excellent writing and editing ability (E)

·Strong political and media awareness

·Excellent judgement under pressure, making sound, values‑led decisions at pace (E)

·Ability to turn complex and fast‑moving information into clear messaging for different audiences, particularly professional and policy maker audiences (E)

·Strong issue and risk management in sensitive public contexts (E)

·Excellent digital and social media skills (E)

·Strong analytical skills to design and deliver campaigns (E)

·Numerate, with experience preparing and managing budgets (E)

·Strong planning, prioritisation and ability to meet multiple deadlines (E)

·Able to identify problems early and propose solutions (E)

·Commitment to equity, equality, diversity and inclusion (E)

·Commitment to ending domestic abuse (E)

Competencies

Leadership, organisational and strategic awareness 

·Inspires trust and confidence in others 

·Commitment to SafeLives’ values – Human, Rigorous, Inclusive and Brave - underpins all actions and decisions 

·Remains calm, decisive and collaborative in fast-moving situations, while maintaining message clarity, survivor focus and organisational credibility

·Demonstrates an understanding of how your own role contributes to achieving SafeLives’ goals 

·Is responsive to change which helps achieve goals

·Pursues tasks/goals with energy, drive and need for completion 

Teamwork & collaboration 

·Fosters an inclusive working environment so that others can contribute effectively 

·Supports colleagues in demanding situations, recognises the importance of well-being in self and others, accepts help and support from other team members 

·Listens to the views of others and shows flexibility in working with collective decisions 

People management and decision making 

·Ability to lead and manage effective teams and create an inventive, responsible and generous team culture 

·Strong focus on quality, performance and impact 

·Coaches staff to reach their full potential 

·Makes effective decisions on a timely basis 

·Judgement and problem solving is based on identifying outcomes and victim focus 

Communications and relationship management 

·Communicate with energy and direction 

·Ability to build strong and effective relationships with key internal and external stakeholders 

·Promote and contribute to cross team working 

·Speaks and writes clearly and effectively and in a timely manner, tailoring communication to suit the audience 

·Maintains confidentiality 

Delivering quality 

·Self-starter with the ability to use initiative and judgement to identify problems and propose solutions 

·Excellent organisational skills including the ability to manage multiple projects and meet tight deadlines 

·Takes responsibility for own workload, acts on own initiative, seeks feedback from others, evaluates own performance and then acts upon it 

·Tries out new ideas and ways of working and identifies and shares learning 

Influence 

·Inspires confidence and trust– demonstrating high standards of integrity, honesty and fairness 

·Actively engages the knowledge, ideas and contributions of others 

·Uses appropriate techniques to influence others 

JOB TITLE: Northern Partnership & Dog Training Manger

LOCATION:                         Northern Region (Including Scotland, Northern England and parts of the Midlands)

SALARY: £37,000 - £45,000 p/a

JOB TYPE: Permanent, Full-Time and Part-Time applications considered

Medical Detection Dogs trains dogs to save lives.

We train specialist dogs to detect the odour of human disease, providing life-saving Medical Alert Assistance Dogs to people with complex health problems across the UK and collaborating with NHS Trusts and other researchers and Universities both in the UK and internationally to advance the early diagnosis of disease.  We have an exciting new opportunity to join this small, but ambitious charity that is a world leader in its specialist, innovative field.

MAIN PURPOSE & SCOPE OF THE ROLE:

The Northern Partnership & Training Manager is responsible for the operational leadership, coordination and quality assurance of Partnership and Dog Training Instructor roles operating within the Northern region.

Partnership and Dog Training Instructor roles within the Medical Alert Assistance Dog department combine elements of dog training, client instructing, partnership placement and aftercare, depending on programme need. This role provides direct line management and oversight of Northern region staff working in these hybrid capacities.

The postholder ensures consistent, high‑quality delivery of MAAD partnerships, working collaboratively with training, welfare and senior management colleagues to support dog progression, client outcomes and compliance with ADUK and ADI standards.

WHAT YOU’LL DO:

Provide operational leadership for Northern region Partnership and Dog Training Instructor roles, ensuring staff who work across training, instructing and partnership delivery are effectively supported, coordinated and developed.

You will act as the regional lead for instructor‑delivered partnership work, maintaining oversight of workloads, partnership progression, accreditation readiness and aftercare delivery, while contributing to continuous service improvement under senior management guidance.

Reports to: Interim Head of Partnership Services

ABOUT THE ROLE

You will oversee and coordinate the Northern Medical Alert Assistance Dog function, managing staff in Partnership and Dog Training Instructor roles who support MAAD partnerships from allocation through placement and ongoing aftercare.

You will provide clear leadership, supervision and quality assurance, ensuring consistent delivery standards, balanced workloads and clarity of expectations for staff whose roles span multiple functions.

You will maintain oversight of partnership pipelines, regional capacity and accreditation timelines, ensuring accurate reporting and timely escalation of risks or concerns.

This is a senior operational role requiring strong people management, excellent dog training and instructing expertise, and a calm, organised approach to managing complex client‑facing services.

Responsibilities of the Role

Hybrid Role Leadership & Management (Northern Region)

• Line manage and support Northern region‑based Partnership and Dog Training Instructor roles
• Conduct regular 1:1s, supervision and appraisals
• Chair Northern regional team meetings and provide updates to the Interim Head of Assistance Dog Programme
• Approve annual leave and expenses, ensuring appropriate regional cover
• Support senior Partnership and Dog Training Instructor staff in mentoring or supporting less experienced colleagues
• Ensure staff adhere to departmental standards, methods and policies

Partnerships, Training & Client Delivery

• Oversee the progression of puppies within the Northern region and where required, carry out relevant assessments 
• Oversee the progression of MAAD partnerships across training, placement and aftercare within the Northern region
• Ensure client learning styles, family dynamics and individual needs are identified and supported
• Support or directly deliver Partnership and Dog Training Instructor role activity where required, including: Scent and odour training, Client‑specific training, Placement training, Aftercare and refresher support
• Maintain oversight of partnerships requiring remedial training or additional intervention
• Carry out or support final accreditation assessments where appropriate
• Ensure qualified partnerships continue to meet ADUK standards

Planning, Oversight & Reporting

• Maintain oversight of Northern region partnership activity, including: Applicants, Dogs approaching match, Partnerships in training, Accredited partnerships receiving aftercare
• Escalate risks, delays or welfare concerns to the ADPM with recommended solutions
• Contribute to departmental reports and inspection readiness

Governance, Welfare & Compliance

• Ensure all Partnership and Dog Training Instructor role activity complies with ADUK and ADI regulations
• Liaise with the Health & Welfare Manager regarding health or welfare concerns
• Support rehoming outcomes for withdrawn dogs in conjunction with relevant teams
• Ensure accurate and timely record‑keeping within the Harlequin CRM system
• Occasional handling of the emergency phone, liaising with clients and volunteers to manage emergency situations

Stakeholder & Cross‑Departmental Working

• To ensure volunteers and Dog training contractors based within the Northern region are well supported by regional staff.
• Act as the primary Northern region contact for partnership‑related matters
• Work closely with Applications and Welfare teams
• Support fundraising, communications and volunteering activities when required
• Promote best practice and learning across the charity

PERSON SPECIFICATION:

Experience & Qualifications

Essential

• Minimum 2years’ experience managing or leading staff in the Assistance Dog roles within an ADUK‑affiliated organisation
• Extensive experience delivering assistance dog partnerships, including training, placement and aftercarProven experience mentoring, supporting and performance‑managing staff
• Sound knowledge of ADUK and ADI regulations
• Strong organisational and caseload‑management abilities
• Confident working independently and managing competing priorities
• Comfortable working in the presence of dogs

Desirable

• Experience working with medical alert assistance dogs
• Knowledge of medical conditions affecting adult and child clients
• Experience supporting accreditation reviews or inspection processes

Knowledge & Skills

DESIRABLE

• Strong practical dog handling, scent training and knowledge of dog behaviour and development
• Excellent coaching, assessment and quality‑assurance skills
• Calm, clear and empathetic communication style
• Strong written and verbal communication skills
• Ability to exercise sound judgement in complex, client‑facing situations
• High level of IT literacy including Microsoft 365 and CRM systems

Other Requirements

• Full UK driving licence
• Willingness and ability to travel across the Northern region
• Willingness to stay away from home and have dogs reside in the home when required

DIVERITY, EQUALITY & INCLUSION

We are a welcoming, diverse and inclusive charity. Medical Detection Dogs thrives when everyone feels comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. We are committed to our values on equity, diversity, and inclusion.

Values & Behaviours

Working at Medical Detection Dogs will be a richly rewarding experience.

Our Values & Behaviours encapsulate who we are, what we stand for and what it will feel like to be part of our team:

• We are respectful
• We stay positive
• We strive for excellence
• We communicate and listen
• We are ambassadors
• We are one team

And of course, we advocate for Medical Detection Dogs whenever we get the chance, and we pride ourselves on our role as ambassadors for the charity.

ID 1775           Deputy Head of HR (Business Partnering & Advisory), Human Resources
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full time)
£42,562 - £46,703 per annum* (plus £3,827 Inner London Weighting if London based or £480 if home-based)
Permanent contract

We are flexible on hours of work and where this work is done. This role can be based in our London office (N1) with hybrid working but can also be done from home. If home-working is agreed, the ability to travel semi-regularly to London (i.e. around once per month) is desirable but not essential.

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

In this Deputy Head of HR role, you will lead our Business Partnering & Advisory function by developing the HR Business Partnering model, managing a team of HR professionals, and ultimately embedding excellent people management practice across the organisation. You will also have a direct business partnering relationship with Relate at Family Action; providing strategic advice, coaching and operational HR support to senior managers, to support culture change post-merger. 

If you have significant experience managing complex employee relations and organisational change processes (including TUPE and large-scale restructures) and leading a team of HR professionals, we would like to hear from you. The ability to think strategically while also delivering operationally, alongside strong influencing and coaching skills will make you an ideal candidate. 

We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.

Benefits:

• an annual paid leave entitlement of 30 working days plus bank holidays
• up to 6% matched-pension contributions
• flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• enhanced paid sick leave and paid family leave provisions
• eye care and winter flu jab vouchers
• cycle to work scheme
• investing in your professional development with ongoing quality training and career development opportunities

Closing Date: Wednesday 6th May 2026 at 23:59 pm

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion: 
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required. 

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. 

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role. 

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person. 

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons. 

Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis. 

Interviews will be taking place the 18th and 19th May via MS Teams

Shelter is looking for a Digital Fundraising and Marketing Manager within our Community and Events team to fuel our fight for home.

If you’ve got the digital marketing skills to help shape mass participation and community fundraising events, inspire supporters and thrive on collaboration this could be the role for you.

About the team 

This exciting opportunity sits in Shelter’s Community & Events department in Shelter’s Income Generation Directorate.  

Community & Events is made up of our Community Fundraising, Supporter Experience, Digital Fundraising & Marketing and Mass Participation teams, across the team we look after a wide range of fundraising activities encouraging supporters to raise money and providing them with the support to do so. 

This role as Digital Fundraising and Marketing Manager sits within Shelter’s Digital Fundraising and Marketing team.

About the role

Line managed by the Senior Digital Fundraising Manager, you will work closely with Community & Events team members, as well as colleagues across the organisation - including Digital, Marketing, CRM and Income Generation Digital Leads – to ensure the Community & Events digital strategy is implemented effectively.

This is a great opportunity to join a dynamic team, for someone who is looking to take their digital skills to the next level, implementing strategic plans and working with the Senior Digital Fundraising and Marketing Manager to improve performance. 

About you

You bring strong digital expertise from a fundraising or marketing environment, with hands‑on experience using tools like Meta Business Suite, Google Ads, Canva, and Google Analytics. You understand best practice in marketing communications, can implement and optimise digital strategies, and are confident in setting meaningful KPIs and reporting on performance. Audience‑led and supporter‑centric, you are dedicated to delivering excellent digital experiences that drive acquisition and income growth.

You’re an effective communicator and collaborative team player, able to work confidently across teams and build positive, influential relationships with both internal and external stakeholders. Skilled in managing multiple projects at once, you’re comfortable contributing to data processes and using insights to guide decisions. You thrive in innovative, fast‑paced environments—testing, learning and adapting to improve outcomes, and sharing successes and failures openly.

Results‑driven and curious about the Community & Events fundraising market, you excel at translating data into clear, actionable recommendations for non‑technical audiences. You actively champion diversity and inclusion, leading by example and encouraging inclusive thinking in others. Flexible and adaptable, you enjoy horizon scanning for new opportunities, implementing new tools or channels, and evolving approaches throughout product development and delivery.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. We are committed to offering fully flexible working to help all employees maintain work-life balance. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

How to apply

To apply, please click ‘Apply for Job’ below and submit your work history and a supporting statement. Your supporting statement should outline how you meet the ‘Person Specification’ section of the job description.

Any application submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Quality Manager (Assurance and Enhancement)
Salary: £26.21 per hour + holiday pay.
Contract: Full-time (35 hours per week), temporary for up to 3 months initially.
Location: Central London (hybrid working, 2/3 days onsite per week).

We are delighted to be supporting a leading London university in their search for a Quality Manager (Assurance and Enhancement) to join their Academic Standards and Quality team.

This is a full-time, temporary role running for 3-months in the first instance, with hybrid working available of 2 to 3 days and based onsite in Bloomsbury.

This is a fantastic opportunity for someone with a strong understanding of academic quality assurance and enhancement, who is passionate about improving the student experience and supporting institutional compliance.

Key responsibilities for this role include:

• Managing and developing the university’s academic quality assurance framework, including programme approval, monitoring, and external examiner processes.
• Supporting regulatory compliance and academic governance, including committee servicing and policy updates.
• Leading quality assurance projects and contributing to the delivery of the Education Strategy.
• Advising academic and professional services colleagues on quality-related policies and procedures.
• Deputising for the Quality and Regulations Manager and potentially managing team members.

To be considered for this position, you should possess:

• Similar experience within a Higher Education setting.
• In-depth knowledge of UK Higher Education quality assurance and regulatory frameworks.
• Experience implementing quality systems and working with senior stakeholders.
• Excellent communication, organisational, and analytical skills.
• Experience managing budgets and producing clear, engaging written materials.

If you’re looking to make a strategic impact in a collaborative academic environment, we’d love to hear from you.

CVs will be reviewed on a rolling basis so if the role interests you, please apply ASAP and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you a passionate and creative communications expert with experience in the charity sector, excellent relationship-building abilities and a crafter of persuasive and powerful story telling that resonates with a variety of audiences? Can you deliver compelling communications and campaigns to help increase our income generation and raise our profile with potential supporters and champions? Do you want to be part of a dynamic, ambitious, joyful organisation? Then this could be the role for you!

We are going through an exciting growth phase at the Choir with No Name with new choirs launching and an ambitious strategy to increase our choirs across the UK from six to thirty by 2033. We are investing in our fundraising and comms function to grow our income in line with our bold strategy and delivery plans.

About us 

The Choir with No Name (CWNN) has been building supportive choir communities involving people impacted by homelessness and marginalisation since 2008. We were founded on the premise that singing makes you feel good; it is a welcome respite from the challenges life throws at you, and helps build confidence, skills and genuine, long-lasting friendships.

“I’m so happy to have found CWNN. It’s made such a difference to me. I’ve broken a 25-year cycle with drugs and honestly, I don’t think I could have done it without the choir. I’m not existing anymore, I’m living, and that’s huge.”

- Richard, choir member

Your role 

You will be responsible for the management, development and delivery of marketing and communications to support CWNN’s fundraising strategy. You’ll work alongside our Development Manager to create compelling fundraising campaigns, content and communications, growing engagement from individuals, companies, community fundraisers and potential funders while simultaneously raising our profile among stakeholders through strategic communications and marketing plans. This work includes:   

• Work alongside our Development Manager to create and deliver impactful and innovative fundraising strategies including our public appeals, challenge events and local fundraising campaigns.

• Developing and implementing communications strategies to promote CWNN’s work, managing our social media platforms and external comms to ensure they reflect our strategic goals and values. 

• Producing our supporter e-newsletter, with support from the Development team, to ensure CWNN’s key work, impact, news and campaigns are effectively promoted to our supporter base.

• Create engaging digital content for our website and social media including written copy, video and graphics, to drive engagement, increase awareness and generate income.

• Capturing and analysing key campaign engagement KPIs to inform future strategies and approaches to best engage existing and new audiences.

•  Produce quarterly comms impact overview for senior management and trustee reports.

• Create marketing materials for external use, eg. corporate pitch documents, fundraising packs, gig programmes, flyers and posters using Canva.

• Co-creating case studies, supporting members to share their stories, their way, amplifying their voices and demonstrating the impact of our choirs to stakeholders.

• Co-lead our co-produced ‘Digital Storytellers’ programme with our Community Participation Manager, supporting members to manage their own local social media accounts, sharing their stories and raising awareness of their choirs to new audiences.

• Maintain, organise and populate CWNN’s media library and YouTube channel.

• Write and distribute press releases to both regional and national press and media, fielding media enquiries and building our media contacts.

• Oversight of the day to day content management and maintenance of the website

• Co-ordinate our internal communications programme and internal newsletter, working with senior leadership team.

• Carry out any other tasks that arise that are within the scope and purpose of the post as requested by your line manager

About you 

Essential:

• You’ll have a proven track record in delivering successful, innovative and impactful charity communications content and strategies.
• You’ll have a good understanding of how fundraising and engagement campaigns can convert individuals into donors and advocates.
• You’ll have a creative eye and strong writing skills, with experience of bringing compelling stories to life across various platforms and media, to connect with a diverse range of supporters, funders and stakeholders.
• You’ll be able to multitask effectively, be highly organised with strong attention to detail.
• You’ll be proactive, self-motivated and can identify and act on opportunities as they arise.
• You’ll be reliable with an ability to work independently and have fantastic planning skills. 
• You’ll have a deep understanding of how successful social media content and campaigns work, and always have an eye emerging digital trends and tech.
• You’ll be experienced in using design and web platforms (we use Canva, Squarespace, ClipChamp, Later) to create and deliver professional and impactful digital multi-media content.
• You’ll be committed to CWNN’s values of integrity, fun, family and inclusion.

 Desirable:

• You’ll have a passion for, or experience of, working with people impacted by homelessness and marginalisation, and an understanding of the power of the arts to change people’s lives.
• A love for singing is optional!

We are an equal opportunity employer and firmly believe that each team member can provide a unique perspective and valuable contribution to the lives of the people we work with, and applications from individuals are encouraged regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, ethnicity, religion or belief. We particularly welcome applications from people with lived experience of homelessness. We follow an anonymous recruitment process. CVs will be requested at interview stage.

For full job description and details on how to apply, click on 'redirect to recruiter' at the top of the page.

We are pleased to invite applications for the following opportunity:

Volunteer Coordinator

Hours:  37.5 hours per week

Salary: £38,000 per annum

A rare opportunity to join a unique service user charity working with individuals who have, or have had substance use issues, Build on Belief is looking for a Volunteer Coordinator to work with our team across our London services.

We are particularly interested in recruiting someone who has lived experience of a substance use disorder, either direct or associative.

PLEASE NOTE: This role includes weekend working.

Closing date: Sunday, 10th May 2026

JOB DESCRIPTION: Volunteer Coordinator

TITLE: Volunteer Coordinator

SALARY: £38,000 per annum

HOURS: 37.5 hours per week

BASED AT: BoB Head Office (69 Warwick Road, Earls Court, London, SW5 9HB). The role will involve regular visits to our London services both during the week and at the weekend. There is the option for one day of hybrid working per week.

REPORTS TO: Head of Services

JOB PURPOSE: To cultivate, sustain and manage a volunteer pipeline to help with the effective delivery of our face-to-face services in London; enhance the development and wellbeing of our volunteer team(s), and support the volunteers in the facilitation of activities for our beneficiaries, supporting those who wish to do so to become ready for potential employment within the charity.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

1. Volunteer management & development

· Support service managers to recruit, induct and train a cohort of volunteers from the local treatment and recovery community, as well as other local community members, ensuring they are trained and supported to undertake their roles safely and with confidence.

· Develop a range of volunteering pathways, with a focus on supporting those who identify as being in recovery as well as those still in structured treatment, creating opportunities that enhance social connectivity, build personal and professional skills, and provide meaningful activity.

· Work with service managers to ensure volunteers receive regular and appropriate supervision, and their wellbeing is monitored and supported.

· Work with service managers to ensure individuals are encouraged and supported to deliver a range of creative and socially based activities within our services, based upon their interests and life skills.

· Work with service managers to ensure volunteer inductions are conducted according to the policies of the charity and that accurate records of their volunteering are kept on our case management system.

· Deliver the five core training workshops in person at the services to the volunteer team(s) and work with the CEO to ensure the training is relevant, accurate and up to date.

· Support and encourage those volunteers who wish to do so to progress through the volunteer programme, attend the relevant training, and undertake the role of team leader, with a focus on potential employment within the charity and elsewhere.

· Work with the Senior Leadership Team to develop and enhance the volunteer offer across all of our London services.

· Support individuals with interview preparation and CV writing, with a focus on both job opportunities within the charity, peer support roles within the wider treatment systems, and other relevant opportunities as they arise.

2. Programme delivery & coordination

· Collaborate with local community organisations and partners to establish and deliver a programme of cultural, physical, and wellbeing activities that support social connection, encourage participation in safe social networks and help to improve mental and physical health.

· Plan, coordinate and evaluate activities with the wider staff team to ensure high-quality, trauma-informed opportunities for volunteers that support sustained recovery where appropriate.

· Work closely with local service managers to ensure referrals to other service providers where necessary to support the wellbeing of volunteers.

· Work with service managers to identify opportunities in the wider community that would support the development, wellbeing and social integration of volunteers where appropriate.

· Work with the senior leadership team to regularly review and revise the development of the volunteer programme to ensure its effective delivery.

· Work with the senior leadership team to ensure the programme delivers measurable outcomes that improve the life chances of the individuals accessing the programme.

3. Outreach & community inclusion

· Coordinate outreach sessions in the community with service managers and the volunteer team to increase the visibility of our services and develop wider partnership working and stakeholder management where appropriate.

· Identify external training sources that may be of benefit to the members of the volunteer team, and support individuals to access such training where appropriate.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure that volunteering opportunities within the charity are available to anyone who wishes to apply, and individuals are supported to do so.

· Work with our stakeholders and local drug and alcohol treatment providers to ensure our volunteers are supported to access peer mentoring and volunteer opportunities within the wider treatment system where appropriate and required.

· Work with local volunteer centres and relevant local organisations, such as universities, to ensure volunteering opportunities within Build on Belief are advertised and available to any members of the wider community to wish to undertake them.

4. Project & financial administration

· Manage project goals and expenditure in line with set budgets, working with colleagues to ensure accurate monitoring, and reporting.

· Support service managers and support workers to ensure volunteer records are up to date and in line with policy and procedures.

· Ensure volunteering data is accurately recorded on our case management system and work with members of the senior leadership team to ensure relevant data is available for our partners, the Board of Trustees and other stakeholders when required.

· Work with service managers to ensure data is collected from our volunteer teams and service users for impact evaluations and case studies as required.

5. General

· Organize annual volunteer events as agreed with the Senior Leadership Team.

· To work with the Operations and Training Managers, Innovation and Development Manager and the Head of Services supporting the development of the weekend services and the management of volunteers.

· To contribute content for social media channels, the organisation’s website, and newsletter.

· To abide by all the policies and procedures of Build on Belief as given to you at the start of your contract with the organisation.

· To work with the Build on Belief staff team and the service providers where appropriate, to create a series of borough-wide volunteer pools to develop and improve the delivery of recovery orientated services in those locations.

NOTE WELL: This job specification covers the basic aspects of the post only and is subject to change upon the instruction of the Chief Executive Officer and if necessary, the Board of Trustees.

This post is subject to a Disclosure & Barring Service check at an enhanced level and the right to work in the UK.

PERSON SPECIFICATION CRITERIA

The successful candidate will be able to demonstrate the following (E - Essential, D - Desirable):

· Experience of working or volunteering with service users and/or volunteers in either drug and alcohol services, the wider recovery field, associated areas such as homelessness or mental health and supporting those with complex needs (E)

· Experience of recruiting, supporting, or managing volunteers in a charity or community setting (E)

· Experience of planning, coordinating and delivering group activities or community events (E)

· Knowledge of barriers faced by people struggling with substance use and social isolation (E)

· Ability to build supportive relationships with volunteers and service users, particularly those with lived experience (E)

· Understanding of safeguarding, confidentiality and trauma-informed practice (E)

· Experience of partnership working with statutory or voluntary organisations (D)

· Experience of managing budgets or project resources, including monitoring expenditure and tracking outcomes (D)

· Experience of delivering presentations or training (D)

· Experience of working collaboratively within a wider staff team. (E)

Knowledge and Skills

· Proven people skills (i.e.: motivate, engage, supervise a team of volunteers and service users to deliver on the key aspects of the role.)

· Knowledge of the range of services and activities available and necessary to improve the quality of life for people who have substance use issues, and practical ways to develop recovery capital.

· Demonstrable skills and ability to establish and maintain effective working relationships with a range of partners within both the statutory and voluntary sectors.

· Excellent verbal and written communication skills, with a focus on record keeping, monitoring, case supervision, and report writing.

· Good IT skills, including proficiency in Microsoft Office and internal systems.

Personal qualities:

· The ability to maintain safe professional boundaries with professionals, colleagues, and volunteers/service users at all times.

· Demonstrable ability to work under pressure, adapt to changing environments and to balance competing demands.

· Employ a flexible, empathetic, and non-judgmental attitude towards those with substance use issues.

· Empathy with staff and volunteers who themselves may well be in treatment/recovery (lived experience of addiction or dependency is not essential but would be clearly valued.)

PLEASE NOTE: We especially encourage applications from individuals with direct or associative experience of a substance use disorder.

Build on Belief, April 2026.

Age UK Westminster (AUKW) is the leading charity for older people in the City of Westminster supporting the over 50s in aspects of later life including, loneliness, isolation or poverty, by delivering vital advice, befriending, group activities, digital inclusion and practical services to thousands of older people.

Join our senior management team at Age UK Westminster as the Head of Services. We seek a dynamic and innovative leader to further our progress in supporting older people.

The ideal candidate will have a proven track record in strategic planning and service development, as well as fostering partnerships with local stakeholders, including statutory bodies.

Essential qualifications include strong staff management and project development experience, knowledge of older people’s services, adeptness in external liaison and quality assurance, and excellent communication skills.

If you are passionate about making a difference and have the experience we need, we would love to hear from you.

Due to the large number of applicants, we regret we shall not be able to write personally to applicants who are not shortlisted. Therefore, if you have not heard from us, please presume that on this occasion your application has been unsuccessful.

Age UK Westminster is an equal opportunities employer. We encourage applications from all sections of the community.