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We have an opportunity for a highly motivated HR professional leading a strong HR advice and support team. The team is focused on advising and supporting our managers and staff across the organisation to maximise the performance and positive impact of our people. You will ensure that the HR service is highly responsive to current and future corporate and regional business needs and priorities. You will be based in our highly regarded, Investors in People Platinum, HR team in Creative Support’s friendly and accessible Head Office located in Stockport town centre.
You will promote the highest levels of internal and external customer care, positive person-centred values and a respectful, confidential approach. This job will offer great job satisfaction to people who enjoy hard work and achieving great outcomes for our business and our people. A commitment to continuous improvement is essential.
With the support of the Head of People and Performance, you will lead a small team of staff to deliver high quality, holistic HR advice and support aligned to our core values, business needs and priorities in the areas of:
- Employee engagement
- Employee communications
- Competence, capability and performance management
- Conduct and discipline at work
- Attendance and sickness management
- Welfare support and stress prevention/management
- Employee health and wellbeing
- People motivation, satisfaction and retention
- Employee career development and upskilling
- Workplace inclusion and diversity
- Relationships with workplace representatives/trade unions
- Promoting a positive and productive working culture
You will need to demonstrate significant HR experience and demonstrable expertise in the areas listed above. You will be able to lead and motivate a team and to empower each team member to flourish and develop in skills and confidence. Applicants should be personable, solution and outcome-focused and able to engage positively with staff and managers at all levels. You will need to be able to communicate clearly and professionally and you will demonstrate your people focused values in your practice.
You will have excellent organisational skills with the ability to prioritise and manage a busy personal caseload. You will have a good eye for detail, be able to manage data and produce professional reports derived from spreadsheets and databases. A good standard of written English is required. A degree or comparable level of education is desirable. You must have gained, or be working towards a recognised accredited HR qualification. We can offer opportunities to develop your professional career in HR by offering support for further professional training as well as investment in soft skills.
The willingness to travel to any of our sites and offices across the country is essential, but it is not necessary to be a car driver. Your duties may be carried out mainly in office hours from Monday to Friday but some flexibility in working hours is required. Full Time and Part Time hours will be considered.
Vacancy Reference Number: 84369
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.
Creative Support is a not for profit provider of person centered care and support



The client requests no contact from agencies or media sales.
We’re continuing to develop our Welcome and Access Services so that more people can ask for help. As part of this, we’re strengthening the role of volunteers with lived experience across everything we do. This role brings together direct support with volunteer engagement. You’ll help deliver our telephone access and Listening Ear services, while also playing a key part in welcoming, training and supporting volunteers involved in the Welcome and Access Team.
Position: Welcome Team and Volunteer Supervisor
Salary: £30,435 (£26,087 pro rata)
Hours: 30 hours per week
Base: Manchester Mind, Victoria House/Hybrid
Reporting to: Welcome and Access Service Manager
We value someone who:
· Is able to offer a warm, trauma‑informed response - providing calm, clear guidance when things feel uncertain and help keep our information and systems running smoothly so people can easily find what they need.
· Understands the value of volunteering and is able to guide development and create a space where volunteers feel valued, confident and well supported. An understanding of boundaries, safeguarding and reflective practice is important to this.
The skills and knowledge that matter to us:
· Building kind, trusting relationships where people feel heard and able to contribute.
· Working in a strengths‑based way that recognises potential and supports resilience.
· A commitment to working collaboratively to help bring about positive change.
All application documents can be downloaded from our website.
The deadline for these posts will be 12 noon on Friday 8th May 2026.
We know some people use AI and, whilst we would never say don’t use it, we just want to let you know that when people have used AI to help with their application, it can make applications very similar to each other. This makes it difficult when we are looking for a sense of who you are.
Manchester Mind is striving to be an equal opportunities employer and welcomes applications from all sections of the community. Manchester Mind sees it as a positive advantage if you have experience of mental health issues and/or have used mental health services, or had experience of volunteering.
Our purpose is to create a space where mental health comes first.



The client requests no contact from agencies or media sales.
Prospectus are delighted to be supporting our client with the recruitment of the Marketing & Communications Manager. Reporting into the Head of Marketing and Digital, this critical role translates the organisation's mission into action, turning strategic priorities into clear, engaging, and audience-focused campaigns, and ensuring audiences are guided and supported every step of the way.
Deepening the critical understanding of the work that the organisation deliver for bereaved children, young people and families, you will craft compelling copy and maintain messaging that is consistent, timely, and effective across channels. You will deliver campaigns that compel people to act, whether that’s engaging with CBUK services, supporting initiatives, or sharing their message. By combining insight, creativity, and empathy, your campaigns will connect with audiences on a meaningful level, encouraging participation, advocacy, and support for our mission.
The successful candidate will demonstrate organisation and drive to bring strategy to life, converting to meaningful content and campaigns. You will have previous experience of engaging external suppliers, and with oversight of PR and Press, your experience of supporting the generation of compelling content is a given. As well as your leadership and involvement within external marketing and communications, you will also lead on internal communications, driving colleague engagement and understanding.
To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Prospectus are delighted to be supporting our client with the recruitment of the Social Media Lead. Reporting into the Head of Marketing and Digital, this critical role translates the organisation's mission into action, turning strategic priorities into clear, engaging, and audience-focused campaigns, and ensuring audiences are guided and supported every step of the way.
This exciting role owns the social media strategy end to end, developing and delivering creative, insight-led campaigns across our public channels including Facebook, Instagram, LinkedIn, TikTok and YouTube. Taking the lead in shaping and growing the organisation's social media presence and transforming media channels into powerful platforms for brand awareness, audience growth, engagement and lead generation, all helping to extend reach, impact and income.
The successful candidate will be exploring new and emerging platforms, ensuring that the SM approach stays innovative and aligned with organisational goals. It’s a given that you will be constantly tuned in to trends, conversations and opportunities across the bereavement sector and beyond, you’ll spot moments where the organisation can show up, speak out and lead with confidence. Through compelling, original content, you’ll make impact feel unmissable, amplifying the the organisation's voice and centering the lived experiences of bereaved children, young people, parents and the adults who support them.
To apply please submit your CV only in the first instance. You may also be asked to complete a supporting statement if you do progress further in the recruitment process.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Are you a highly organised and proactive administrator who enjoys helping projects run smoothly? Join Shelter as our Programme and Project Support Officer and play a key role in supporting the delivery of important organisational projects within our Strategy Enablement function.
About the role
The Programme and Project Support Officer will support the delivery of key projects and programmes of work driven by the Strategy Enablement function.
They will ensure programmes and projects run smoothly by supporting the administration, co-ordination and reporting related to the projects, programmes and their workstreams. The role will ensure that programmes are supported with accurate and up to date information and will keep key programme artefacts such as timelines up to date.
Role specifics
As a Programme and Project Support Officer, you’ll work closely with the Senior Programme Manager, you’ll organise meetings and workshops, take clear minutes, track actions and maintain key programme tools such as RAID logs, dashboards and plans. You’ll support communication with stakeholders by preparing briefings, presentations and materials, and help ensure project data is accurate and up to date. You’ll also contribute to maintaining good programme governance, document control and benefit tracking, helping teams stay organised and on track. We’re looking for someone with strong organisational skills, excellent attention to detail and experience supporting programmes or projects, who is confident using tools such as Microsoft Office and project tracking systems.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Prospectus is pleased to be partnering with our client, the UK’s first childhood bereavement charity, providing specialist bereavement support services to bereaved children and young people since 1992. They are currently looking to recruit 2 Bereavement Support Managers to oversee the delivery of their On Demand Bereavement Support Service.
As Bereavement Support Manager, you will oversee the effective and efficient running of the charity’s On Demand Bereavement Support Service which includes Helpline, Live Chat and ASK email. You will be responsible for managing and coordinating a small team of staff and volunteers (all working on a remote basis) and will ensure the service is adequately staffed to provide on demand support services when required. In addition to line managing the On Demand Bereavement Specialists, the post holder will also work as part of the delivery rota in order to support the team directly, provide real-time guidance, and cover frontline services gaps. This blended role combines hands-on leadership, active service participation, and quality assurance, promoting excellent clinical standards, safeguarding practice, and a culture of learning and care.
To be considered for this role, you will have extensive experience of working with children, young people, and families in either a bereavement or similar field at managerial level, and will have a significant awareness and knowledge of the emotional and psychological impact of bereavement and loss. You will have a Level 5 Foundation Degree, HND or Diploma of Higher Education as well as a current registration with a professional body (i.e. HCPC, BACP, UKCP, ACP). Overall, you will be a collaborative, compassionate manager, passionate about delivering high quality support services to vulnerable people.
To apply for this exciting opportunity, please initially apply with your CV (supporting statements are not required at this stage).
The organisation are passionate about being an inclusive and supportive employer to staff from all backgrounds and circumstances, and welcome applications from individuals who bring fresh perspectives and experiences with them. They particularly encourage applications from people who identify as Black, Asian or from a minority ethnic background, who are under-represented at the organisation.
Please note this is a full-time role, working 35 hours per week (mix of early/late shift pattern to cover operation hours of 8am and 8pm).
As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join the Stroke Recovery Service based in the Salford area.
This is an exciting opportunity to work with stroke survivors and their families to support them following a stroke.
Position: S11363 Stroke Support Coordinator
Location: Home-based, Salford, however, regular travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Part-time, 21 hours per week
Salary: Circa £17,000 per annum (FTE circa £28,300 per annum)
Contract: Services are contracted and there is currently funding for this contract until 31 March 2027.
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: Tuesday 19 May 2026
Interview Date: Thursday 28 May 2026 and Friday 29 May 2026
The Role
The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.
A key part of the role will be to recruit, train and manage a team of volunteers, to support service users and the delivery of the service.
The Stroke Support Coordinator will:
About You
The post holder will have experience/background in:
This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be asked to submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience as part of the process. Please state any preferences for flexible options in your covering letter.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service. #INDNFP
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Community Outreach Worker
Reports to: Head of Policy and Campaigns
Location: Remote working
Salary: £35,000
Contract: 18 months fixed term contract
Hours: 35 hrs per week. Office hours are 9.00 – 17.00
About the role
We’re looking for an engaging, empathetic and self-reliant outreach worker to join our dedicated team working to deliver support and practical advice to a community that has suffered as a result of the biggest treatment scandal in NHS history.
This is an opportunity to work for an organisation with a 75-year track record of effective advocacy for our small community of people living with genetic and acquired bleeding disorders and their families. Most importantly, this role has the potential to directly improve peoples’ lives.
Around two thirds of our members are impacted by the contaminated blood scandal of the 1970s and 80s, which was recently investigated by the Infected Blood Inquiry. The resulting report in 2024 recommended improved health resources for people with bleeding disorders as well as compensation and support for those infected and affected by the scandal.
Although significant progress has been made, there’s a lot more to do. Many of the community feel isolated and with the Infected Blood Inquiry now closed there is a need for people to maintain and develop connections with others that understand what they have and continue to endure. It is vital that the community has a safe environment to express their views and seek help and support.
Part of the role will involve supporting the future generations of affected families ensuring they have the support and care they need to live their best lives.
Background and purpose
We are the only UK-wide charity for all those affected by a genetic bleeding disorder, a community of individuals and families, healthcare professionals and supporters.
For more than 75 years we have campaigned for better treatment, been a source of information and advice and supported people living with life-long conditions.
We want to ensure that everyone affected by a bleeding disorder:
Lives the best life that they can
Never feels alone or isolated
Feels empowered and confident.
We do this by:
Improving understanding about living with a bleeding disorder
Providing support at all life stages
Influencing and advocating on policy and access to treatment.
More than 40,000 men, women and children in the UK have a diagnosed bleeding disorder, and the number rises every year. Membership of the Haemophilia Society is free and open to all.
Key responsibilities:
Qualities, skills, and experience
Personal qualities
Other requirements
What we offer:
Competitive Salary
Generous Pension
Private Healthcare
Contribution Agile Working
25 days’ holiday (pro rata) plus an additional day for each year of service up to 5 years
The Haemophilia Society is an equal opportunity employer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community fundraiser - 8 month FTC
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
We’re looking for a Community Fundraiser to join Sense on an 8-month fixed term contract. This is a fantastic opportunity to help grow our community fundraising income while building meaningful relationships with supporters across the UK.
About the role
As Community Fundraiser, you will play a key role in developing and growing our community fundraising activity, helping to build a strong, engaged supporter base and generate vital income to support disabled people with complex needs.
You will lead on key income streams such as “Do Your Own Fundraising” and In Memory giving, while supporting campaigns, events and regional opportunities to maximise engagement and impact.
Key Responsibilities
What we’re looking for
This is a home-based role with regular travel across the UK, as well as occasional travel to London and Birmingham. Some evening and weekend work will be required, with time off in lieu provided.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we will be screening candidates as we receive applications and reserve the right to close posts at any time.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
We believe that every disabled person should have the opportunity to connect with others and be included in the world.



The Really NEET Project is seeking an exceptional, driven Regional Head to lead and inspire our work across Telford and the Midlands.
This is a unique opportunity for a passionate leader to help develop our future of alternative education, champion young people, and empower dedicated teams to deliver life-changing outcomes.
As Regional Head, you will provide strategic leadership, operational excellence, and inspirational direction, ensuring our centres consistently deliver outstanding support to young people who need it most.
Some of the key areas include:
Our Benefits:
What to expect from the recruitment process:
All applications must be submitted by 20th April 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)
For more information on this role and our organization please visit our website
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
Please review the Job Pack and Description and complete the Application form.
The client requests no contact from agencies or media sales.
Dreams Come True is an ambitious UK charity creating life‑changing dreams for children facing serious illness, disability and poverty. Driven by impact, relationships and creativity, we work with passionate partners to turn generosity into moments that truly change lives.
This is an exciting opportunity to join our small but mighty Dream Team, to continue to build on the growth we’ve seen in Corporate Fundraising. Over the past four years, our corporate fundraising programme has grown from early foundations into a dynamic, high‑performing income stream — now generating £450,000 annually and shows no sign of slowing down.
We have recently increased the salary for this role to reflect both the success of the programme and the significant opportunity ahead. With the right person in post, there is real potential to take this work even further.
You will manage and expand an inspiring portfolio of corporate partners including The Big Table Group, BSI, Tradeweb, Individual Restaurants, Howden, and Love Holidays. Our partners are not just supporters — they are part of our extended community of “Dream makers”, helping us create life‑changing experiences for children living with serious illness, disability and poverty.
*Successful candidates will be notified by the 13th of May*
Transforming lives by bringing joy, magic, and wellbeing to deserving UK children, reminding them that their dreams and happiness matter.


The client requests no contact from agencies or media sales.
The Programme Manager role is suited to someone with experience delivering youth development programmes, ideally focused on employability, and who is passionate about supporting young people to succeed in the world of work. As a key frontline member of LTSB’s team, the programme manager will work closely with colleagues across the organisation, including the Programmes and Employment teams and employer partners, to support young people throughout their journey.
Programme Managers are responsible for delivery across specific LTSB hub cities and regions and are required to travel to support delivery in those areas.
LTSB prepares, connects and supports young people from disadvantaged backgrounds to careers with leading organisations.
The client requests no contact from agencies or media sales.
Immigration Advice Authority (IAA) Level 2 Casework Adviser
We are looking for a Level 2 IAA Level 2 Casework Adviser who believes in making a difference in the lives of vulnerable migrants by advocating for fairness and compassion in immigration processes.
Shropshire Supports Refugees (SSR) is a charity dedicated to supporting refugees and marginalised migrants who have come to live in Shropshire, Telford and Wrekin.
Our mission is to create a welcoming and inclusive community by offering practical help, resources and emotional support to those in need. With a staff team of twelve and seventy dedicated volunteers, we are committed to making a positive impact in the lives of those we serve.
As part of our workforce, you will work with marginalised adults and families, providing advice to guide them through complex immigration journeys with empathy and professionalism. Thus, you will play a critical role in helping people find hope and stability in the very challenging environment of being a migrant in the UK.
Job description:
Location: Shrewsbury and locations around Shropshire, Telford and
Wrekin Hours: 37.5 hrs per week
Reports to: co-CEO - Projects & Developments
Salary: £33,990 - 2 yr. fixed term contract
This salary is above the normal salary for this role because we want to attract a special person who can fully meet the job description below.
Main Responsibilities:
Providing comprehensive immigration advice: on various immigration matters, including visa applications, settlement, asylum claims, and appeals within IAA Level 2 guidelines.
Conduct or delegate initial and further consultations with clients to assess their immigration advice eligibility and specific needs.
Finding and managing caseload: by setting up a triaging and appointments system for proactively identifying refugees, asylum seekers and other migrants, including people here
under the Home Office Homes for Ukraine Scheme and related extension scheme, needing Level 1 or 2 immigration advice throughout Shropshire Telford and Wrekin.
This will include inviting people to our offices in Shrewsbury and to outreach sessions across Shropshire Telford and Wrekin and will require you to set and stay within meaningful
deadlines.
Maintain accurate records: by handling multiple cases efficiently and recording all client contacts, reflecting the advice given and outcome for each person.
Keep up-to-date with changes in immigration law: via professional training and standards and changes to those standards.
Supervise and train: our Level 1 adviser, other colleagues and relevant volunteers.
Collaborate: with colleagues, volunteers and representatives of partner organizations to ensure the immigration and other advice needs of clients are effectively met.
These responsibilities will require you to:
● Maintain accurate and detailed records and case files, with due regard to data protection law and professional standards.
● Build and maintain strong relationships with clients.
● Advocate on behalf of clients by communication with appropriate agencies, by telephone, letter and email.
● Attend training events relating to asylum and immigration.
● Actively engage in seeking work and promoting good governance within SSR. ● Ensure that clients’ need for other services and referrals, including safeguarding, are effectively met by discussion with colleagues and
reporting to partner agencies.
● Report all challenges outside of your remit or skills to the Deputy CEO. Undertake other tasks as required within our charity, to support its efficient operation.
Person Specification:
Essential:
● IAA Level 2 accreditation - held for at least 12 months
● Significant experience working as an Immigration Adviser or similar role
● In-depth knowledge of IAA standards, UK immigration law, relevant related policies, and procedures
● Exceptional and written and oral communication and interpersonal skills, with the ability to build rapport with clients from diverse backgrounds
● Empathy and compassion, particularly with SSR’s cause
● Strong, self-directed time management with the ability to manage multiple cases and work to strict deadlines.
● Ability to work independently and manage a caseload effectively
● Willingness to work collaboratively with colleagues, volunteers and partner organisations to ensure the safety and fair treatment of clients
● Knowledge and understanding of the charity and voluntary sector
● Excellent attention to detail and organisational skills
● Proficiency in Google and Microsoft
● Full driving licence
Desirable:
● Fluency in at least one language other than English
● Child and adult safeguarding training
● Experience of Salesforce CRM
On successful recruitment we will require a DBS check and enrol you on our rolling mandatory training programme, which includes safeguarding, health and safety, and trauma informed practice.
Why join us?
28 days holiday plus bank holidays
Company pension
Make a difference by being part of a team of passionate professionals, committed to fairness, who collaborate to create a better future for marginalised migrants in the UK.
Use and develop your expertise and compassion to help to bring stability and hope to their lives.
Our mission is to make people escaping war poverty and persecution feel welcome supported and help them to become their best selves
The client requests no contact from agencies or media sales.