Member records manager jobs
We are excited to have four new vacancies for Safeguarding Officers to join our brilliant team here at RBL.
These four newly created roles will be a core part of our recently expanded Safeguarding team who are vital to the work that we do by enabling a robust culture of safeguarding across RBL. This team supports all RBL staff, volunteers and members to recognise and raise all safeguarding concerns to protect our beneficiaries and residents and protect the reputation of the RBL group.
These roles will sit at the heart of this team and are an excellent opportunity for someone with a keen interest to use previous experience in this field to continue their career in Safeguarding within an established and successful team, who will in turn provide you with the chance to gain practical experience and support you to undertake further professional qualifications.
Reporting to one of our Safeguarding Managers, key responsibilities will include:
· Supporting frontline staff to recognise and report safeguarding incidents to the safeguarding team
· Receiving safeguarding concerns and coordinating immediate and considered responses in line with required Key Performance Indicators
· Completing referrals to external statutory agencies, liaising with them to ensure coordinated actions and record all actions on RBL systems
· Establishing and maintaining relationships internally with frontline beneficiary facing staff (volunteers, members and public facing members of staff and volunteers) and externally with statutory agencies (eg. Local Authorities, NHS, Police)
· Providing advice and guidance encouraging continued learning, sharing of good practice and embedding a culture of safeguarding across RBL
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
You will have demonstrable experience in the field of Safeguarding Adults and Children, with knowledge of safeguarding policies, procedures, codes of practice, legislation and governance. You will be experienced in working with highly sensitive material in a confidential way, and be confident in completing statutory referrals and challenges. You will have excellent IT skills (specifically Microsoft Office) and be an excellent problem solver with the ability to develop and maintain trust and effective work relations internally and externally.
You will be contracted to your home address, and you will perform most of your work remotely there, with occasional travel (incl. for monthly team meetings).
The successful applicant will require an Enhanced DBS with Adult Workforce check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Date(s): First Stage (virtual): week commencing 30th March 2026
Second Stage (virtual): week commencing 13th April 2026
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Builder (Community Development) – Edinburgh
Salary: Up to £33,995 per annum
Location: Remote in Edinburgh with travel within the UK. See the “Please Note” section below for further details.
Contract Type: 12-month fixed term
The vacancy
We have an exciting opportunity for a COMMUNITY BUILDER to join our Community Development team working to support local veterans to take an active role in their communities. If you believe in the power of strong, connected communities, this role is for you.
Please see below for more information on what just might be your future role.
About The Role
As a Community Builder, you will be at the heart of our charity’s ambition to reach seldom-heard members of the Armed-forces Community (AFC) and engage them in creating positive action that strengthens wider connections.
You will identify the strengths, passions and interests within the AFC, foster meaningful connections with the wider community, and utilise these to create meaningful and sustainable outcomes.
About You
You will be a highly motivated and dynamic individual who is passionate about collaboration and community-led change. You will have experience of engaging and supporting people in a community, charity, education, social care, housing, youth work, or other people-focused role using a range of facilitation tools, techniques and Community Development skills. You will need experience of working in a community setting with a diverse range of people and interests. You will have good organisational skills, energy and the ability to listen, build relationships, and inspire collaboration, which will be essential in creating positive, lasting change.
We are looking for someone with:
- A Community Development qualification and/or transferable Community Development skills and experience.
- A basic understanding of the Asset-Based Community Development approach (ABCD) is required however full support and development of this practice and our internal ways of working will be provided.
- Strong communication and interpersonal skills, with the ability to build relationships that drive action.
- A track record of successful collaboration with internal and external partners and stakeholders.
- Effective and efficient organisational and IT skills.
PLEASE NOTE:
- The successful candidate will need to be based within a 30-minute commute of their allocated locality and there is a requirement to travel regularly across the wider area (travel expenses covered). The successful candidate must possess a valid full UK driver’s license and have access to a reliable vehicle with business insurance for work purposes.
- There will also be a requirement for occasional travel to other UK locations for meetings and events depending on the charity’s needs such as our annual all colleagues in person event.
- The successful candidate will work 35 hours per week over 5 days, Monday - Sunday. Core working days will be Monday to Friday; however, flexibility is essential, as regular evening and weekend work will also be required to meet the needs of the role. Working hours will vary to ensure a total of 70 hours is covered over a two-week period, so please take this into consideration before applying.
- The successful candidate will be required to undergo a Disclosure and Barring Service (DBS) check
About the Team
You’ll be joining a dynamic team of community development professionals who are passionate about supporting people to make a difference where they live. We amplify the strengths already present in communities, forge lasting partnerships and initiatives that empower members of the AFC to thrive. Together, the Community Development Managers and the Community Builders strengthen local communities using the resources and networks that are readily available.
Please see the job description for more details.
In return we can offer you:
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Belonging to a team who make a difference to our community and value equality, diversity and inclusion.
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29 days’ annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate!
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Opportunity to buy and sell up to 5 days annual leave per year.
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Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade.
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3 volunteer days per year to support the Help for Heroes community.
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A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member.
Closing date: 22nd March 2026
Please note: We may close this vacancy early should we receive a high volume of strong applications.
We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join RCR Learning as our Digital Learning Production Scheduler, playing a central role in delivering high quality digital learning experiences for clinical radiologists and clinical oncologists across the globe.
We are building a world class digital learning library that supports doctors at every stage of their careers strengthening professional development, improving clinical practice, and ultimately enhancing patient care.
To help us achieve this, we’re looking for a proactive and detail driven production specialist who can bring clarity, structure and momentum to our digital learning production workflows. As our Digital Learning Production Scheduler, you will own the end to end production lifecycle of multiple digital learning resources: from scoping and scheduling through development, quality assurance and release.
What you’ll be doing
- Plan, track and coordinate digital learning production across multiple projects
- Keep schedules and trackers up to date, ensuring everyone has a clear view of deadlines, dependencies and risks
- Work closely with our Learning Designers, Digital Content Developers, SMEs and Project Leads to keep delivery on track
- Maintain strong production processes — intake, prioritisation, reviews, approvals and release
- Proactively identify risks, bottlenecks and slippage, working with the Digital Learning Manager and Project Manager to keep projects moving
- Support rigorous quality assurance, version control and release management
- Ensure learning resources are published accurately and consistently to our LMS
- Contribute to continuous improvement of processes, documentation and production standards
- This is a hands on, highly collaborative role at the heart of our digital learning operation.
What you'll need
- Proven experience coordinating digital learning or e learning production, from planning to publication
- Confidence managing multiple concurrent workflows with clarity and composure
- Strong organisational and scheduling skills — you love a good tracker
- Experience supporting QA processes, media checks and issue tracking
- Excellent communication skills and the ability to work smoothly with a wide range of stakeholders
- A highly detail oriented approach and commitment to maintaining consistent standards
- Confidence using project management and collaboration tools such as Asana, Jira, Teams or SharePoint
Why join us
- Make a difference to the lives of Doctors and the specialities they work in every day!
- Hybrid working (60% working week can be done remotely)
- Modern working environment
- Equipment provided to work from home
- Generous annual leave allowance
- Excellent pension scheme
- Interest free season ticket loan and cycle to work scheme
- Employee Assistance Programme
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Description
Balance is looking for a dedicated compassionateSupport Worker/Driver to join our Day Centre in Wandsworth.
Who you are
- You are someone who shares and is able to mobilise the charities values of Independence, Empowerment, Partnership, Professionalism, Staff Recognition and Sustainability. If you have knowledge, application and commitment to these values we want to hear from you.
- You must have a Clean Current D1 Driving License.
Who we are
At Balance we are committed to empowering those we support to build independence, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.
Main Responsibilities of the Job
- To provide support and assistance during journeyspick up and drop of duties at the commencement and end of sessions at our day centres.
- To demonstrate Balance values of partnership, independence, professionalism, empowerment, staff recognition and sustainability in your conduct and approach to your work
- Through partnership, support and develop peoples skills, confidence and interests as part of a multi-disciplinary day service offer.
- To support your colleagues, service managers and other key professionals to put those using our service at the centre of your daily work. .
- To maintain and update client and related operational records with an accurate and professional commitment.
- To ensure compliance with and the delivery of the charity policies and procedures particularly those related to safeguarding, inclusion and disability discrimination.
- To support clients with there daily activities and to promote their independence
- To be able to communicate effectively with families , colleauges and clients.
Working Expectations
- The working day is 8.00am - 5.30pm Monday to Friday - The current rate reflects the additional hours
- Drive a passenger service vehicle.
- Attendance at training.
- Use of information technology to support your work.
Benefits of Working for us
The charity ensures the following benefits for all its operational staff:
- A baseline commitment to pay London living wage for all its front line staff.
- A commitment to training and professional development to support internal progression as part of our performance support.
- Inclusion in and contribution to the charity's pension scheme.
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday.
- Access to a range of discount schemes.
- Access to the charity's employee assistance programme.
- Access to travel card loan and bike to work scheme.
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
About the role
The Membership Development Manager is responsible for evolving NCVO’s membership proposition into a high-performing programme with significantly expanded reach. This role will be the innovative and strategic lead for income generation and service offerings within the organisation.
This role will work cross-functionally to deliver membership excellence whilst driving the design and implementation of new features and markets.
Key responsibilities
- Building high impact partnerships and initiatives with external organisations.
- Data focussed decision making, championing informed evidence based decision making for launching new service lines.
- Identifying and launching new products to established offerings in order to drive membership innovation.
- Relationship management and negotiation . This role will lead in driving through significant change to our membership with real commercial focus.
This is an exciting opportunity for a strategic, commercially minded leader who thrives on innovation and growth. You’ll shape the future of NCVO’s membership, expand our reach and play a central role in strengthening both our sector influence and long-term sustainability.
Your background
- Track record in business development and membership innovation.
- Great background in stakeholder and relationship management across all levels.
- Examples of where you have developed new or enhanced existing service offerings within membership environments.
- Managing relationships with external service providers.
This role is a great opportunity to curate the service offering our customers receive from providers and services as well as their relationship with NCVO.
An exciting time to join with new structure and investment across the team, we're looking to ensure we are always improving the high standards our membership can expect as well as identifying future demand areas to expand into and grow even further.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis.
We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.
Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has won the Communiqué Award 2025 for Excellence in Healthcare Partnerships, the PEMA 2025 winner for Excellence in in Collaboration Educating Patients and has been shortlisted for both Third Sector Awards and Charitytimes Awards 2025.
Ready to drive real-world change with your fundraising expertise?
At Prostate Cancer Research, we're making huge strides. Our supporter base has tripled in the last year, our campaigns are making national headlines, and we're investing heavily in growth.
We now need a passionate Individual Giving Manager to help us seize this momentum.
This is a chance to build something new with us. Working as a key strategic partner to the Head of Individual Giving, you will be the operational powerhouse behind our fundraising programme. You will take ownership of translating our high-level strategy into action, acting as the primary lead for campaign implementation and tactical delivery. We’re not just looking for someone to run campaigns; we're looking for an innovator who will test, learn, and lead us into new territories.
Your Mission:
• Take ownership of the delivery strategic individual giving activity across paid social, email, offline appeals, and new channels.
• Holistic Stewardship: Design and execute engaging supporter journeys—both bespoke and automated— that maximise conversion and long-term value.
• Performance Culture: Analyse performance, share insights, and drive a results-focused fundraising culture across the team.
Why Join Us?
• Impact: This is a new role with the potential to shape the future of our individual giving.
• Growth: We are committed to your professional development within a supportive team.
• Benefits: We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, and more.
If you're an ambitious fundraiser who thrives in a dynamic environment and wants to fight prostate cancer, we encourage you to apply.
Key Responsibilities
Strategic Implementation (Online & Offline)
• Key operational lead, deputising for the Head of Individual Giving and Legacies, taking responsibility for the planning and delivery of campaigns and activity across channels and supporter journeys.
• Develop and implement activity to attract new supporters through an integrated mix of channels, including social platforms (paid and unpaid), search engine advertising, email marketing, and offline appeals.
• Manage relationships with external partners, including creative, fundraising, and digital marketing agencies, ensuring high-quality delivery and ROI.
• Develop and execute integrated campaigns where ultimate conversion may occur via traditional channels such as telephone or mail, taking a holistic approach to acquire and convert new supporters.
• Analyse metrics and data, reporting on KPIs, budget, and spend. Work to constantly test and optimise campaigns to exceed targets and improve return on investment.
• Support forecasting and budget planning on marketing activities within the IG budget.
• Stay abreast of emerging trends and technologies, ensuring our fundraising efforts remain innovative and effective.
Stewardship, Content & Operations
• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support.
• Oversee the operational delivery of supporter communications, including the development of processes for bespoke and workflow-delivered thanking and nurturing.
• Create and optimise content, sometimes cross team and directly with our incredible patients and supporters.
• Build journeys that maximise conversions and build loyalty. This includes high-quality creative fundraising writing, concepting, and messaging development.
• Ensure all supporters are thanked and updated in an appropriate and timely manner, working with the team to ensure coverage and that all interactions are in line with our supporter promise.
• Cultivate deeper engagement with supporters beyond transactional interactions, explore opportunities for meaningful dialogue and a sense of community.
Collaboration & Cross-Selling
• Work with the wider PCR team to maximise opportunities for fundraising and patient impact, specifically leading on cross-selling meaningful cash and support propositions to other audiences (e.g., events participants, community fundraisers, and campaigners).
• Work with Agile principles in mind, collaborating with colleagues across the organisation to plan and deliver high-quality work.
• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes.
• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders.
Database and Compliance
• Develop your existing experience and affinity for supporter data to improve outcomes for supporters.
• Hold a very good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.
• Work with our tools and seek to improve knowledge and use of these, including Access CRM, Fundraise Up, Google Analytics 4 (GA4), Wordpress and MailChimp.
Skills and Competencies
Our ideal candidate would have the following:
• Fundraising Expertise: Proven experience in an Individual Giving role(s) with a track record of managing both digital acquisition and offline appeals (direct mail/telemarketing) for a charity or social cause, as well as significant experience in retention, marketing communications, supporter services.
• Agency Management: Experience managing creative, fundraising and digital marketing agencies, to deliver a variety of campaigns or activities across multiple channels.
• Digital Proficiency: Demonstrable expertise setting up and managing campaigns in Meta Business Suite, Google paid advertising, and email marketing platforms like Mailchimp.
• Strategic Thinking: Evidence of leading successful integrated campaigns resulting in significant income or lead generation.
• Audience development: Led development of successful new propositions for cross-selling across existing audiences.
• Creative Skills: The ability to motivate and inspire audiences through content and creative writing and storytelling for various channels.
• Financial Acumen: The ability to monitor and manage income and expenditure against targets as well as forecast and report on campaigns across all channels.
• Supporter Experience: A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters PCR.
• Collaborative Mindset: A collaborative and innovative mindset with a desire to test, learn, and work with stakeholders cross-functionally.
• Agile Working: Experience working within Agile project management frameworks would be beneficial.
• Technical Knowledge: Good knowledge of WordPress website optimisation and plugins, or a strong desire to learn.
• Passion: A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.
How to apply?
Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.
There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our offices in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward.
For more information about the role, please contact our Head of Individual Giving, Tom Treasure for an informal chat (contact details can be found in the full job description).
For more information about our orindganisation and what we do, visit the Prostate Cancer Research website, The Prostate Progress webpage and the PCR online patient resource, The Infopool.
PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
Transforming Research. Transforming lives.

The client requests no contact from agencies or media sales.
About the role
The Policy and Public Affairs Manager plays a pivotal role in protecting and championing civil society. In this role you will harness the collective voice of our members and use evidence-led advocacy to influence policy, helping create the best possible environment for organisations to deliver their missions.
This role will blend strategic thinking with hands-on delivery, shaping and executing impactful, meaningful change.
Key responsibilities
- Leading on projects and influencing policy change.
- Creative public affairs activity while building trusted relationships with decision makers.
- Developing a public affairs plan to achieve on strategic aims.
- Line Management of a Policy and Public Affairs Officer.
This is an exciting opportunity for a proactive, strategic thinker who thrives on making a tangible difference. You’ll shape NCVO’s influence, deliver creative advocacy campaigns, and strengthen the sector by ensuring civil society organisations can thrive.
Your background
- Significant experience in policy, public affairs or influencing roles, ideally within the voluntary, public or membership sector.
- A strong track record of leading projects that have successfully influenced policy or built political support.
- Experience developing and delivering strategic public affairs plans aligned to organisational objectives.
- Proven ability to translate evidence and insight into compelling policy positions and advocacy campaigns.
- Strong relationship-building skills, with experience engaging decision-makers and senior stakeholders.
Joining NCVO as Policy and Public Affairs Manager offers a unique opportunity to influence the environment in which civil society operates. You’ll work at the heart of a respected, mission-driven organisation, shaping policy conversations, amplifying the collective voice of our members and driving meaningful change.
About the Team
The Policy, Public Affairs and Research team works to ensure voluntary organisations have the wider conditions they need to achieve their missions. PPA analyses the political landscape, develops and communicates credible policy solutions to support the sector, and builds strong relationships across Westminster and Whitehall.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Find out more about the benefits of working at NCVO.
About the Role
As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.
This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.
You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.
Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.
Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.
You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.
2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire.
You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.
Find out more
You can find out more about the role, and working at Career Ready, in our candidate pack.
- £36,000 - £39,870 DOE (pro rata for part time)
- A working from home allowance of £300 pa is provided (pro rata for part time)
- Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
- 6% of salary contribution to a private pension subject to an employee contribution of 3%
- Access to both our Reward Gateway Portal and an Employee Assistance Programme
- Business expenses including mileage allowance for car usage
How to apply
Please visit our website for full details of how to apply.
Timetable
- Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
- Shortlisted candidates will be contacted for an initial screening conversation prior to interview
- Interviews will take place from w/c 30 March 2026
The client requests no contact from agencies or media sales.
About the role
The Customer Services Manager will lead in driving change from a reactive helpdesk approach to a proactive insight led model, identifying how we can use technology and process change to deliver a seamless customer experience.
This hugely important role is the gateway to our customer offering, ensuring a best-in-class focus for service delivery.
Key responsibilities
- Lead on customer journey transformation through quality of service delivery and clearer routes to services and partnership offerings
- Systems leadership to optimise workflows, leverage CRM effectiveness (ideally Dynamics365) to forecast demand, reduce waste and drive value creation.
- Manage high volume, complex multi enquiry environment to resolution and escalation management.
- Data -focused approach to issue resolution, customer satisfaction and operational efficiency within a high performance culture.
This is a strategic leadership opportunity for someone who thrives on systems thinking, innovation and measurable impact. You’ll shape the future of NCVO’s customer journey, harness technology to deliver smarter services, and play a central role in driving growth, insight and organisational excellence.
Your background
- A track record in delivering high-touch Customer Service excellence in a membership environment.
- A strategic thinker that is operationally hands on looking to lead from the front.
- A data first approach to review performance and constantly strive for performance (exp with Dynamics365 would be great but not essential).
- Strong communicator with a natural coaching style and a background in managing change.
- Customer first mindset; how can we make their journey as fluent, simplistic and rewarding as possible.
This is an exciting time to join NCVO, with investment and opportunity across the organisation. We are evolving our services to ensure they meet the challenges facing the sector, creating real opportunities to make a positive impact on society.
About the Team
Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.
We may close applications early if we receive a high volume of interest, so apply as soon as you can.
Why join us
With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!
Some of NCVO’s great benefits include:
- 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
- five days’ volunteering leave (pro rata for part-time staff)
- enhanced pay for maternity/adoption leave
- generous employer pension contribution of up to 8.5% of salary.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £45,215 plus benefits (Our pay philosophy ensures consistency across locations and salaries. The starting salary for this opportunity plus benefits depends on location of the candidate).
The role:
We are recruiting for a values-driven and experienced finance leader to join Mary’s Meals International (MMI) as Senior Finance Manager. Reporting to the Head of Finance, you will provide leadership to the MMI Finance team, ensuring the effective delivery of high-quality financial management, reporting and control across our global movement.
This is a key role within the Finance & Procurement Directorate, supporting an ambitious growth strategy. You will play a central role in strengthening financial stewardship, ensuring robust controls are in place, and promoting value for money across our global network.
In this role, you will combine strategic oversight with hands-on leadership - driving excellence in financial reporting, treasury management, compliance, and continuous improvement of financial systems and processes.
You will:
- Lead and develop the MMI Finance team, fostering a high-performing, collaborative and accountable culture.
- Oversee the production of monthly management accounts, forecasts and trend analysis, providing meaningful financial insight to support decision-making.
- Lead on donor financial reporting and proposal support, ensuring accuracy, consistency and timely delivery.
- Support delivery of the annual budgeting process, including provision of key analytics and oversight of review processes.
- Ensure robust financial control across the organisation, safeguarding the proper and effective use of funds.
- Oversee statutory reporting, audit, treasury, payroll and pension activities, ensuring compliance with UK financial, charity and tax regulations.
- Work closely with National Affiliates and Programme teams to strengthen financial processes, systems and controls across the global network.
- Drive continuous improvement of financial policies, reporting and systems, promoting a consistent and high-quality control environment.
About you
You will be a qualified finance professional (CCAB or equivalent) with substantial post-qualification experience and a strong track record of leading finance teams. Strategic yet pragmatic, you will be comfortable operating at both operational and senior levels - providing clear financial insight, strengthening controls, and supporting organisational growth across a global network.
You will bring significant experience in UK financial reporting (FRS 102), alongside proven experience developing high-performing teams and implementing effective policies, systems, and change initiatives. With strong analytical and conceptual capability, you will translate complex financial data into clear, actionable insight. You will also have experience managing auditors, financial institutions, and external service providers, and be able to prioritise effectively, work autonomously, and deliver to deadlines.
Strong communication skills, sound judgement, and cultural sensitivity are essential in building effective relationships across diverse international contexts. Experience within a UK charity or multinational charitable context, including understanding of UK charity reporting (Charities SORP) would be highly desirable.
About us:
Mary’s Meals is a global movement supported by people from all walks of life, united by one goal, that every child receives a nutritious daily meal in a place of education. Today, more than 3 million children will receive Mary’s Meals, changing lives through access to food and education.
We believe in the innate goodness of people, respect the dignity of every human being and family life, and are committed to good stewardship of the resources entrusted to us. In line with our values, Mary’s Meals is fully committed to a culture of safeguarding. We expect all members of the Mary’s Meals family to share this commitment and to work in the best interests of the communities we serve. Our safe recruitment practices ensure that only those aligned with our high standards join our movement.
Salary advertised is for UK-based candidates. Our salary philosophy ensures consistency across locations where Mary’s Meals operates.
Our Benefits:
- 34 days annual leave (pro-rated for part time working patterns) including bank holidays, increasing by 1 day each completed calendar year, to a maximum of 39 days (+ option to buy another week)
- Flexible working
- Employee Assistance Programme
- Life assurance
- Pension
To apply:
If you are inspired to join our movement and our vision, mission and values resonate with you, we would love to hear from you. To apply, please submit your CV along with a short covering note (no more than one page) outlining why you are a strong fit for this role and why you would like to work for Mary’s Meals International.
Senior Finance Manager - JD
Closing date for applications is Sunday 22nd March 2026
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Applicant Privacy Statement
Our vision is that every child receives one daily meal in their place of education.
The client requests no contact from agencies or media sales.
Benefits
- Flexible working arrangements around 10am-4pm core hours
- 40 days paid leave per year: 25 days annual leave (pro-rata), 8 bank holidays, 3 days between Christmas and New Year and 4 wellbeing days (pro-rata)
- Strong commitment to professional development with a dedicated training budget
- Up to 5% pension contribution
- Cycle to work scheme
- Employee Assistance Programme offering access to free therapy
- Work phone and laptop
- A supportive and inclusive culture with regular team social events
We are actively trying to increase the diversity of our workforce and we encourage applications from people from minoritised ethnic backgrounds. We are dedicated to being a workplace where everyone feels a sense of belonging and where diversity is celebrated. In our last staff survey, 95% said they feel a sense of belonging at Settle. Please see our website for more information on our approach to Equity, Diversity and Inclusion.
Settle is committed to increasing the representation of lived experience of the care system in our team. Therefore, care-experienced applicants who meet the essential criteria above will be guaranteed an interview. Plerase see the job description for a definition of care-experience.
The role
As a Senior Coach you will be working on the frontline delivering high quality one-to-one support to a caseload of young people across London. You will support young people to recognise and capitalise on their strengths by taking a coaching approach. You will work with young people who have been identified as having higher support needs and be proactive in taking steps to manage risk across your caseload. We are looking for a Senior Coach who can lead on demonstrating best practice across the coaching team and support the Programme Management Team to maintain an excellent standard of support. You will use your insight and experience to act as a mentor to new coaches and support coaching colleagues in their practice, and to look to actively improve our support offer in collaboration with other Senior Coaches and Programme Managers. We are looking for someone who is compassionate in their work with others and celebrates examples of good practice whilst highlighting where there are areas for improvement, approaching this in a collaborative way.
You will draw on your experience to build and strengthen relationships with external professionals and develop Settle’s network across the boroughs where young people live.
What we're looking for
We are looking for a driven, experienced individual, with the relevant skills to provide high quality support to a caseload of young people and ensure we give the very best we can. We are interested in someone who has a good grounding in a related frontline service and experience of proactively managing a caseload, collecting high quality data and keeping accurate notes. You will have the ability to take initiative and be comfortable flexing your priorities to support young people alongside holding Settle’s strategic goals.
You will be comfortable managing a level of heightened risk with the young people you are supporting, keeping timely and high-quality records, liaising with other professionals from a range of backgrounds, and providing support to colleagues to work towards positive outcomes for young people. You will have experience in managing safeguarding concerns well and thrive in the ups and downs of support-based work.
Overall, we are looking for a compassionate frontline worker, with an understanding of the value in coaching, and who has a level head at times of crisis. You are not afraid of shying away from difficult conversations and will challenge others appropriately to help them see a different perspective or viewpoint, always holding young people at the centre of your work.
Our vision is a 21st century Britain where no young person is homeless and all young people get a fair chance at doing well.
The client requests no contact from agencies or media sales.
About SPANA
For over a century, SPANA has been dedicated to transforming the lives of working animals and supporting the people who depend on them. We work with partners worldwide to increase access to essential veterinary treatment and campaign for better welfare standards. We also support owners as they develop the knowledge and skills to look after their animals with confidence and care – while inspiring the next generation to do the same. Together, we're building a world where working animals are healthy and valued, communities are stronger and livelihoods are more secure.
About this role
The Legacy Officer plays a vital role in securing the long-term future of the charity by administering, promoting, and stewarding the charity’s legacy programme, our largest income stream. Legacies are predicted to peak in the next ten years, so this is an exciting time to help us bolster our existing programme, try new and innovative marketing methods to attract new legacy pledgers, and provide ongoing stewardship to legacy pledgers and enquirers, ensuring supporters understand the lasting impact their gift can have on the lives and welfare of working animals across the world. The Legacy Officer will be part of the Philanthropy and Fundraising Partnerships department, working with 5 other team members, and managed by the Head of Philanthropy and Fundraising Partnerships. This position will also be responsible for overseeing the administration of estates in which SPANA has an interest under the guidance of our Legacy Adviser, ensuring compliance with fundraising regulator policies and other legal frameworks.
Contract, location and salary
This is a permanent, full-time (34.5 hours per week) role. This is a UK based position. Applicants must have the right to work in the UK currently and for the duration of the contract. The salary for this role is c. £36,000 per annum.
Further information and how to apply
Please review the job description for full details including a person specification. The deadline for applications is 23:59 GMT on Sunday 29 March 2026.
The client requests no contact from agencies or media sales.
Our Aims
The Urban Partnership Group (UPG) is a community and regeneration organization situated in West London offering a wide range of activities at its bases at the Masbro Centre, Edward Woods Community Centre, Masbro Brook Green, and Flora Gardens Family Centre projects managed include those for older people, youth, children center services, volunteering and community champions. Through these projects UPG hopes to enhance the health, wealth and well-being of the centers’ users.
Role
To be responsible for the day-to-day provision of an efficient, welcoming and professional reception and administrative/business support service to the Masbro Community Centre.
The applicant will be the first person a visitor, client or customer meets or speaks to face to face or on the phone. The applicant will need to have a good rapport with people and make them feel welcome and at ease. UPG deliver a range different activities a week with a footfall of over 500 people a week.
Supporting providers and users of the Community Centre.
Duties and Responsibilities
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As the receptionist and administrator, ensuring all users and visitors are dealt with promptly, professionally and courteously.
- Provide a warm, supportive and nurturing front-of-house presence, building positive relationships with service users, tenants, volunteers and partners.
- Develop and maintain effective clerical and administrative systems in line with UPG policies and procedures, reviewing and improving systems where necessary.
- Carry out general administrative duties including (but not limited to):
- Managing incoming and outgoing post
- Responding to written and verbal enquiries
- Coordinating bookings for workshops and classes
- Processing invoices and supporting basic financial record-keeping
- Assisting with room and hall hire bookings and issuing hire agreements
- Attending and minuting meetings as required
- Undertaking follow-up actions where necessary
- Assist with the reporting and monitoring of repair and maintenance issues and liaise with contractors where appropriate, escalating concerns to the Centre Manager / CEO.
- Support the scheduling of events, activities and services, including providing accurate information and assisting with room set-up and clear-down when required.
- Maintain clear and accurate records of Centre usage, including visitor logs, attendance registers and staff whereabouts for emergency purposes.
- Work collaboratively with reception and administrative colleagues across all UPG sites to ensure consistent systems, shared best practice and coordinated cover arrangements where required.
- Develop and maintain links with borough-wide support services to ensure effective signposting for residents and organisations.
- Undertake student enrolment, inductions, DBS checks and other relevant compliance procedures for volunteers, staff and external groups, ensuring records are securely maintained.
- Support the promotion and publicity of the Centre, including updating noticeboards, digital displays, website content and social media platforms in collaboration with the Family Services and Performance Manager and colleagues at other sites.
- Assist in gathering data and basic monitoring information required for reports to funders and stakeholders.
- Support room inspections and ensure spaces are prepared to a high standard before and after use.
- Promote a culture of inclusion, respect and community cohesion, demonstrating empathy and sensitivity when supporting individuals from diverse backgrounds.
- Work at all times in accordance with UPG policies, particularly regarding equal opportunities, safeguarding, health and safety, risk assessments and confidentiality.
- Assist with fire drills, emergency procedures, risk assessments and compliance monitoring.
- Demonstrate commitment to equality, diversity and inclusion in all aspects of work.
- Provide occasional administrative support to senior management, including diary coordination and document preparation where required.
- Undertake any other duties as directed by the CEO or Line Manager that contribute to achieving UPG’s aims and objectives.
Please see the attached Person Specification.
- We’re looking for an experienced, delivery-focused manager to lead our event-led merchandise trading offer during a maternity cover. This is a hands-on role for someone who can keep business-as-usual running smoothly while delivering pop-ups and two major retail peaks: Welcome and Graduation.
- You will be accountable for planning and delivering our merchandise trading, including trading plans, stock management, supplier coordination, fulfilment, visual merchandising across campuses, and post-event review. You’ll also lead the development of our range, commissioning limited-edition lines and launching a small number of new initiatives/product lines aligned with creating a sense of belonging and sustainability.
- As well as trading, you will line-manage our Operations and Front of House Coordinator, setting objectives, providing support and development, and ensuring front-of-house delivery and event logistics are well organised. You’ll maintain the core operational cycle linked to trading, including budget oversight, retail systems/reporting, and essential compliance/insurance processes, so that the post-holder returns to a stable, well-run service.
- We’re looking for strong retail/trading judgement, excellent organisation, confident people management, and a collaborative style – someone who can work at pace, prioritise effectively, and deliver consistently during peak periods.
- JOB PURPOSE
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- To manage the development of the Students’ Union’s merchandise retail operation
- To manage the provision of the central operational services
- KEY RESPONSIBILITIES
- Indicative time allocation across the contract term (varies across the year, with peaks around Welcome and Graduation; delivery logistics supported by the Coordinator):
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- Retail – 65%
- Front of House – 10%
- Central Operational Services – 10%
- Office Management – 5%
- Leading a high-performing team – 10%
Benefits and Perks :
In return for your passion and experience, we offer:
A summer 4-day working week – we have a four day working week during the months of July & August
- Generous holiday entitlement – 25 days holidays per year, increasing at the rate of one day per full year served after the end of your second year of employment up to a maximum of 5 days
- A three-week closure during the festive period incorporating the three UK bank holidays (Christmas Day, Boxing Day, and New Year’s Day). This is approximately 12 additional leave days.
- A six-day closure during spring incorporating the two UK bank holidays (Good Friday and Easter Monday). Therefore, closure dates are from Thursday before Good Friday to Tuesday after Bank Holiday Monday. These are 2 additional leave days.
- Birthday Leave
- 2 days of Volunteering Leave
- Religious Festival Leave (up to 2 days)
- Cycle to Work scheme, enabling significant savings on bicycle purchase
- Flexible/ hybrid working arrangements
- Access to UAL staff training courses
- Enhanced maternity leave
- Family-friendly employer
Recruitment Timeline :
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Application closes : 15th March 2026
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Intended Interview Date: 25th March 2026
Please Note: To be considered, you must have the right to work in the UK or a valid work permit/visa.
The client requests no contact from agencies or media sales.
Key information
Location: Manchester, Bristol, Newcastle, Nottingham, or London
Hours: 37.5 hours per week (full time)
Start date: ASAP (we are happy to work with notice periods)
Duration: Permanent
Salary: £36,340 - £41,065 per annum if based in London. £33,690 - £38,410 per annum if based in Bristol, Manchester, Newcastle or Nottingham, plus a £312 yearly tax-free work from home allowance.
Application deadline: Wednesday 18th March, 12pm
This application process will consist of 3 stages: Application, 1st interview and Assessment Centre (presentation task & interview).
About upReach
Do you think that your socio-economic background should determine your career prospects?
upReach’s vision is of a society in which everybody has an equal opportunity to realise their full career potential. Our work is important because right now a student from disadvantaged background who gains a first-class degree from a top university is less likely to secure an elite job than a more privileged student with a 2.2.
We are an award-winning charity employer working to address this issue in partnership with employers and universities. We help undergraduates from lower socioeconomic backgrounds achieve their career potential by providing an intensive programme of support that addresses socio-economic barriers to graduate employment.
To find out more about how we support our students, visit our website and read our Annual Report, and Impact Report.
Role Summary
As a University Partnership Manager at upReach, you will play a vital role in securing and growing high-impact partnerships with universities committed to social mobility.
Reporting to the Head of Partnerships within the Income Generation and External Engagement team, you will be responsible for developing new strategic relationships, championing our partners' voices across upReach, and working closely with our Programmes Team to oversee a portfolio of university partners. You’ll lead stakeholder engagement, take ownership of partnership outcomes and work collaboratively across upReach with our marketing, impact and programme teams.
Core Responsibilities
You will play a critical role in advancing upReach’s mission by generating income and leading upReach’s University Partnerships strategy. Creating life-changing opportunities for our Associates through high-impact university partnerships. You will be directly supporting the organisation's strategic priorities: driving sustainable income growth, enhancing programme impact and expanding our reach as a national charity.
Given the expansive and dynamic nature of this role, the list of responsibilities is not exhaustive, but provides a clear overview of your primary areas of responsibility, ownership and impact.
The core responsibilities include:
Develop and Secure New Strategic University Partnerships
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Proactively identify, cultivate, and convert a pipeline of four and five-figure prospective university partners aligned with upReach’s mission and strategic goals.
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Lead high-quality prospecting and relationship-building activity, targeting income-generating partnerships that also deliver high-impact opportunities for Associates.
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Build strong relationships with key contacts at potential partners, including senior stakeholders within widening participation, employability, and careers teams, through regular in-person and virtual meetings.
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Deliver compelling, insight-driven proposals and presentations tailored to organisational priorities and demonstrating mutual value.
Stakeholder Representation and Engagement
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Act as a visible representative of upReach at key partner events, conferences, and roundtables, building relationships, showcasing our impact, and raising our external profile.
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Leverage social media strategically to spotlight partnership activity, amplify success stories and demonstrate the value of our partnerships in real time.
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Respond swiftly and professionally to partner and prospective partner requests, ensuring timely, accurate information and follow-up.
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Capture, report and disseminate key themes and insights from partner feedback, helping to inform decision-making and continuously improve the partnership experience.
Monitor and Grow Existing University Partnerships
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Responsibility for a portfolio of upReach’s existing university partners, ensuring effective stewardship of the day-to-day relationship with high satisfaction, sustainable renewal and growth.
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Set and monitor partnership goals and OKRs, leading regular reviews and performance reporting.
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Identify opportunities to deepen and broaden engagement with existing partners, including expanding partnership activities.
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Collaborate with the Student Attraction and Programme teams to engage the university in identifying & promoting the programme.
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Working closely with upReach’s Programme teams to ensure partnerships and programmes are delivered to a high standard.
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Lead on university partnership health reviews and mid-year partner reviews to ensure any issues are dealt with effectively, promptly and collaboratively.
Partnership Visibility and Impact
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Collaborate closely with Marketing & Communications to co-create high-quality content and campaigns that showcase our strategic partnerships through university guides, case studies, thought leadership, social media, and joint events.
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Lead on impact reporting for your partnership portfolio, using both data and compelling stories to evidence the outcomes of the partnership and drive continued engagement.
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Proactively identify and deliver opportunities for partners to amplify the voice of upReach; through our external events, fundraising opportunities and sharing social-media collateral that promotes our work.
Cross-Functional Collaboration and Innovation
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Collaborate with the Finance team to ensure timely and accurate invoicing and contracting for all University partnerships, supporting effective financial management.
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Maintain up-to-date and accurate records of partnership activity using upReach’s internal CRM and systems, enabling effective reporting, forecasting and stewardship.
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Uphold the organisation’s legal and ethical obligations, including data protection, charity law, and compliance with all relevant regulatory requirements.
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Manage and support a rotation of the Future Charity Leaders Programme, providing guidance, feedback, and development opportunities.
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Meet monthly with University Leads (the Programme Coordinator responsible for day-to-day university activities) to set partnership priorities, monitor stakeholder KPIs (onboarding, engagement), and deliver updates to universities.
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Contribute to the achievement of income targets aligned with upReach’s strategic goals, identifying and progressing opportunities to drive revenue growth.
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Engage fully in the annual appraisal process, setting ambitious, SMART objectives that align with organisational priorities and your personal development.
Skills and Experience
The ideal candidate for the University Partnerships Manager should display these behavioural skills:
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Strong track record of relationship-building, influencing, and delivering high-quality engagement with a range of stakeholders, ideally including senior university professionals.
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Excellent organisational and project management skills with the ability to manage multiple priorities and deadlines autonomously.
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Confident and pragmatic decision maker in a fast-paced environment, with an understanding of when to escalate situations and seek input appropriately.
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Proven ability to develop and implement partnership or engagement strategies that strengthen collaboration and deliver shared goals.
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Collaborative team player with experience supporting and working across diverse teams to deliver shared objectives.
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Excellent written and verbal communication skills, including confidence in preparing and delivering presentations and reports.
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Proficient in using CRM or data management systems to track engagement, manage pipelines, and generate actionable insights.
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Experience measuring and reporting on partnership impact, engagement, or value creation.
Desirable:
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Experience in university partnerships, fundraising, account management, or stakeholder engagement.
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Understanding of widening participation, employability, or student success strategies within a higher education setting.
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Experience collaborating with marketing or communications teams to create joint campaigns, content, or case studies that drive engagement.
Team Culture & Benefits:
We offer:
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Flexible and hybrid working.
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Statutory Holiday Entitlement of 25 days and bank holidays. This increases to 2 additional days after 2.5 years and then to 3 additional days after 5 years of working with us.
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Birthday leave and Volunteering leave
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Enhanced Parental Leave beyond statutory requirements for all team members.
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3% Pension Contribution, which increased to 5% after 5 years of working with us.
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Cycle-to-work scheme.
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Monthly socials and annual wellbeing days
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Dedication to Staff Wellbeing through our Employee Assistance Programme and Mental Health First Aid Training.
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Personal Development Budget, activated after 6 months in the role.
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The opportunity to participate in our fantastic staff networks:
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Disability and Inclusion Network
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Diverse Roots Network
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Green Network
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LGBTQ+ Network
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Mindfulness Network
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Parents and Carers Network
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(Im)Migrants Network
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Ready to apply?
We are committed to making our recruitment process inclusive. All applications will be blind screened, and our job packs are available in Braille, large text or another format upon request. We can provide reasonable adjustments throughout our recruitment application process and on the job, and we'll always endeavour to be as accommodating as possible.
Applications close on Wednesday 18th March at 12pm..
EQUAL OPPORTUNITIES
At upReach, we are committed to being an equal opportunities employer and do not discriminate in employment matters on the basis of race, ethnicity, religion, gender, age, disability, social background or any other protected class. We celebrate and value the diverse perspectives that people from all backgrounds bring to our team. We are passionate about creating a workplace that is inclusive and reflects the diversity of communities across the UK. Diversity in the workplace creates dynamic and effective organisations and we are actively working to build a more inclusive workforce by continuously improving our recruitment, retention, and development practices. We encourage applications from individuals from underrepresented groups, including Black, Asian and other ethnic minority backgrounds, those with disabilities , those who are care-experienced, those from low socio-economic backgrounds, and those who are LGBTQIA+.
The client requests no contact from agencies or media sales.


