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Supporter Relations Executive
The Supporter Relations and Fundraising Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, in order to ensure a first-class supporter experience.
The Supporter Relations Executive will be responsible for delivering supporter facing engagement activities ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. This role primarily works within the Supporter Relations sub- team alongside other Executives. To ensure appropriate resourcing across the wider team and maintain SLAs, the role will also carry out donation processing and other operational tasks relating to supporter activities, where required.
We have 2 roles available.
Key Responsibilities:
Supporter Enquiry Management
· Provide exceptional supporter care, ensuring every supporter and member of the public enjoys an outstanding experience when engaging with the charity, in all communications: inbound telephone calls, emails, social media messages and enquiries by post.
· Respond to a wide range of enquiries including marketing campaigns, donations, fundraising events and requests for materials, within a timely and professional manner.
· Receive and respond to feedback and complaints from members of the public and supporters, as the first point of contact in the team, escalating where required.
· Ensure the integrity of the CRM database, Salesforce, by amending supporter records accurately, including coding of and processing donations.
· Promote fundraising, engagement and retention opportunities when communicating with supporters, using a range of initiatives to explain the positive impact of their donations in contributing to the charity mission, ‘for a cure’.
· Ensure formal guidelines and best practice are adhered to in relation to Direct Debits, Gift Aid, FR codes of Fundraising Practice, Gambling Commission, and Data Protection Act.
Supporter Stewardship:
· Engage in outbound telephone calls and written communications to increase the value of, or to retain supporters; this will include thanking, stewardship activity, obtaining Gift Aid declarations and vulnerability checks.
· Support the Fundraising Relationship team to manage accounts specific to their regions, to ensure excellent supporter stewardship.
· Effectively and consistently seek opportunities to build networks among our fundraising community, ensuring these are directed to appropriate fundraising teams.
· Seek opportunities for repeat fundraising, by identifying opportunities and engaging with supporters as part of our re-engagement process.
· Manage the supporter follow‑up process to ensure funds are received promptly and accurately.
· Engage supporters in the best practice in ‘in aid of’ fundraising policies and deliver promotion of this opportunity.
Knowledge, skills and experience needed:
· Experience of working in a customer facing role.
· Experience of handling queries and complaints.
· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.
· Excellent written and spoken communication skills.
· Confident and engaging telephone manner.
· Ability to work with a high level of accuracy and attention to detail.
· Good organisational skills and the ability to prioritise workload.
· A professional and hard-working team player with a positive and collaborative work ethic.
· Outgoing, enthusiastic and able to remain calm under pressure
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £24,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 25th May 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
The Senior Fundraising Executive (Grants) leads on bid-writing and relationship building with grantmakers (Trusts/Foundations/Public). The candidate will be a key player in the Grants team alongside the Director of Development (Grants/Major Gifts) and Development Officer. Create has seen its fundraising increase significantly in recent years, as it fulfils its ambitious plans to double its reach by its 25th anniversary in 2028. The Grants team is responsible for securing over 50% of the charity’s income, managing an extensive portfolio of T/F/Public funders, approaching a well-researched pipeline of potential funders, and researching prospects. The successful candidate will share Create’s commitment to the transformative power of the creative arts within community settings, with exceptional written and verbal communication, research, organisational and IT skills, and meticulous attention to detail.
Create believes in the power of the creative arts to promote inclusion, empower lives and increase acceptance.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Do you enjoy automating processes and driving operational efficiencies?
Are you someone who champions trust-based approaches to due diligence and are excited at building long-term relationships with partners around the world, supporting their capacity and development?
If this sounds like you, we’d love to hear from you.
You will support due diligence processes within Synchronicity Earth, creating long-term relationships with our partners. Our trust-based approach includes the use of pooled funds for donors to collaborate, and to reduce the administrative burden on partners for reporting. We also have endowments, to support species conservation over longer timeframes.
You will also have an innovation mindset, and enjoy automating system processes to ensure our grant-making pipeline is effective so we can channel our funding to partners effectively.
If you have experience of supporting organisations/partners globally, and also have experience of automating processes and driving operational efficiencies, we strongly recommend you include this in your cover letter as we will be shortlisting on this!
PLEASE NOTE THAT IF YOU USE AI IN YOUR APPLICATION, YOU ARE MUCH LESS LIKELY TO BE SHORTLISTED. WE WANT TO SEE YOUR UNIQUE, BRILLIANT SELF. We do not use AI in any part of our recruitment process.
Closing date: 11th May 10am
First stage interviews (Zoom): 18th-21st May
Skills assessment (undertaken at home): 26th-29th May
Second stage interviews (at our office in-person): 2nd-4th June
Synchronicity Earth’s mission it to bring conservation to life through our work, championing effective approaches and increasing funding for Earth’s overlooked species and ecosystems and the communities working to protect them.
By joining, you’re not just taking part; you're contributing to our vision of a world in which biological and cultural diversity are valued, celebrated, and flourishing.
We welcome applications from people of all backgrounds for this role, particularly non-graduates, and are happy to discuss flexible working arrangements. We also welcome candidates who may have taken a career break. Your unique experiences and fresh perspective will only enhance our team's diversity and strengthen our ability to tackle the complex challenges facing our planet.
Candidates from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities who meet the criteria (in the section of the job description headed ‘What you will bring to the team’) and opt-in to our Guaranteed Interview Scheme will enter the first recruitment stage, see more information below.
Application and Recruitment Process
Inclusion is a priority throughout our workplace culture and is embedded in our recruitment process. To support this, the first stage of recruitment will be anonymised by Charity Job to mitigate against unconscious bias. Please let us know at any stage during the recruitment process if you have any accessibility requirements and we will do what we can to accommodate these for you. Please also let us know which pronouns you would like to be referred by, if you wish.
How to apply:
· Complete the application questions, upload your CV and cover letter, and submit your application through Charity Job.
· Fill in our candidate survey. Whilst this survey is optional it is the way to opt in to the Guaranteed Interview Scheme (information below) if you would like.
Guaranteed Interview Scheme
We recognise that people from Black, Asian, and Minority-Ethnic (BAME) backgrounds and people with disabilities are under-represented in our sector, and that there are often additional barriers present for people from these groups when applying for roles in the charity sector and beyond.
As part of our commitment to attract and retain talented individuals from under-represented groups to the conservation and environment sector, if you belong to these groups, you can opt in to the Guaranteed Interview Scheme (GIS) in our candidate survey. If you meet the essential criteria for a role, you'll be guaranteed a first-stage interview. The results of this interview will be used to select candidates for the skills assessment.
The client requests no contact from agencies or media sales.
Job Title: Commercial Marketing Assistant
Duration: Permanent
Hours: 36 hours per week
Salary: £29,000 per annum, plus pension and benefits
Location: Homebased, with a willingness to travel to CCT’s office in Northampton when required
Overall job purpose
This role presents an excellent opportunity for a motivated early‑career marketing professional with a strong interest in culture and heritage.
As we continue to diversify and grow our commercial revenue streams, we are seeking a proactive Commercial Marketing Assistant to support the promotion of key income‑generating initiatives. These include Champing (unique overnight stays in historic churches), filming, venue hire, and an expanding portfolio of leased or licensed properties. The role also offers scope to contribute to new commercial opportunities in the future.
Working within the Initiatives and Partnerships Team and alongside the Communications Team, the role supports marketing activity across a broad range of commercial initiatives, including Champing, filming, venue hire and regional commercial activities.
The postholder will develop marketing content, manage commercial marketing channels, support campaigns and respond to enquiries to help grow audiences and revenue.
The role also contributes to research, reporting and operational support for commercial activity.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.
The closing date for receipt of applications is 9am on Sunday 10 May 2026.
The interviews will take place in Northampton on Thursday 28 May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.
Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.
All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.
We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.
If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.
We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.
We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.
The client requests no contact from agencies or media sales.
We are looking for an organised individual to support the delivery and growth of the mass participation events programme by providing high-quality stewardship to supporters and effective administrative support to the team. The role will contribute to achieving participant and income targets by ensuring an excellent supporter experience.
This is an exciting time to join The Christie charity as we embark on a period of transformational growth with the launch of key capital appeals enabling us to see a real step change in our income. We are looking for dynamic individuals to join our successful fundraising team at this exciting time. The mass participation events team is a group of forward thinking individuals who are looking for an organised and efficient individual to join their team.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an individual to join our newly established Student Communities Team based in Sunderland. The team supports a wide range of student leadership activity, including officer support, societies, student representation, volunteering, and campaigns.
The successful candidate will be responsible for working with a wide range of student leaders to mobilise the community organising model for a particular faculty within the University of Sunderland, harnessing their talents and enhancing student skills development.
This is a fantastic opportunity to gain a variety of skills through being involved in a varied role across different areas of Student Engagement at Sunderland Students’ Union.
We have undertaken a Democracy and Governance Review to revitalise the way our students interact with their Students’ Union across both the Sunderland and London campuses. The findings highlighted the need for a clear shift away from the more traditional models of SU democracy towards a community organising approach.
The post holder will need to demonstrate how they meet the essential criteria outlined in the job description and person specification within their application statement, providing clear examples of relevant experience.
Informal conversations about the role are encouraged with our Student Communities Manager, Kara-Jane Senior, ahead of application.
How to apply:
If you have an interest in this role, please view the job description on our website for further details. Please note we are unable to provide visa sponsorship for this position.
If you have an interest in this role, please view the job description for further details. Please note we are unable to provide visa sponsorship for this position. We do not accept cv's.
Our Room is a values-driven, creative support community working with male, trans and non-binary people who do sex work: an often-hidden population experiencing some of the highest levels of homelessness, trauma, poor mental health and social exclusion in Manchester. For twenty years, we have been a trusted, specialist service providing intensive advocacy alongside creative, developmental programmes that help participants stabilise their lives and imagine new futures.
As a Manchester-based organisation, we are the only organisation in the UK whose core mission is to support male, trans and non-binary people who do sex work. We believe that everyone who sex works deserves dignity, respect and safety.
We are seeking someone who can bring together clear strategic thinking and hands-on-leadership to inspire our staff team and represent the charity externally across key sectors and partnerships. This is an opportunity to lead a unique and vital organisation supporting male, trans and non-binary people who sex work.
The CEO acts as the primary external ambassador for the organisation, maintaining partnerships across housing and homelessness, sex work and VCSE sectors. The role is responsible for establishing our inclusive, values-led culture and is accountable for ensuring the charity delivers impact for male, trans and non-binary people who sex work.
a creative community for male, trans & non-binary people who sex work
The client requests no contact from agencies or media sales.
The Union of Students are looking for a Finance, People and Payroll Senior Coordinator to assist the Head of Finance in the smooth running of the Union Finance Department. They will be responsible for the accurate and timely processing of payroll, helping to maintain precise financial records, and ensuring compliance with all relevant payroll regulations. This role involves collaborating with the Human Resources team to manage employee data and contribute to the smooth operation of the wider finance team. Write a 140character headline for this job. The post holder will assist in the preparation of accurate and timely Financial Management accounts and oversee the Sales Ledger and Finance Coordinator role ensuring that the sales ledger invoices are accurate and income is received. They will pay attention to detail and can work in a busy environment and to tight deadlines. It is expected that they will provide cover for the finance team in periods of absence as other team members would be expected to provide cover for this role under the same circumstances. As a member of the Union of Students the post holder will contribute to and support the delivery of our Strategic Plan.
Fundraising Officer (Corporate Partnerships)
Salary: £31817 per annum
Location: Birmingham, Leicester or Nottingham (Midlands wide travel)
Hours: Full Time, 37.5 hours per week. Hybrid Working
Benefits: 25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more
Reporting to: Corporate Fundraising (Partnerships) Manager
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot by going to our website.
The Role
We are looking for a dynamic and motivated individual to join our team, with a strong record of developing and stewarding successful and trusted relationships with corporate and community partners, securing income, volunteering support, increased awareness and pro bono support. Ideally from a fundraising background, we are also happy to receive applications from individuals currently working in Sales & Marketing and Account Management.
Working closely with our Corporate Partnerships Manager, this role will have responsibility for growing fundraised income, with an emphasis on developing corporate partnerships and encouraging partners to get involved with events. The role holder will play a key part in helping secure the ambitious targets for FareShare Midlands new Birmingham hub in particular as well as supporting the wider fundraising team in achieving fundraising targets.
Key duties and responsibilities:
Person Specification - Skills, Qualities & Experience
Essential
Desirable
Values and behaviours
How to Apply:
If you would like to apply for this role, please create a Supporting Statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.
‘Right to Work’ status in the UK is required.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently underrepresented within FareShare Midlands.
Closing date for applications is 13th May 2026.
Interviews: - 20 and 21st May 2026.
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.
Salary: £31,104 to 34,199 (Grade B)
Contract: 12-month fixed term contract (maternity cover)
Hours: Standard hours are 37 hours per week. These can be worked flexibly, and we are happy to discuss part-time hours and alternative working patterns.
Would you like the opportunity to provide advice, casework and representation to students?
Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values driven team.
Working within our professionally recognised Advice Centre, you will:
Provide confidential, impartial advice and support to students on a wide range of issues, including:
Deliver advice through multiple channels, including face-to-face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.
Manage casework efficiently and effectively, including drafting correspondence and negotiating with third-party organisations on students’ behalf.
Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.
Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.
What Are We Looking For?
We’re looking for someone who has:
For further information and to apply, please click the apply button.
Closing Date: 12pm Monday 25th May 2026.
Interview Date: Week commencing 1st June 2026.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Summary
We’re recruiting for a new Head of Fundraising and Communications to build on the growth we’ve experienced in recent years, and move us to the next level. This is a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to their strengths, while drawing in other expertise and capacity where needed. This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable women who have survived trafficking and other forms of violence to recover and rebuild their lives.
Job Location: Hybrid (at least two days a week in London office)
Salary: £41,500 - £52,800 pro rata (depending on experience)
Working hours:Full-time
Contract: Permanent
Reporting to: Co-Director
An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.
Two reasons why you should join Ella’s
You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
You will work in a great place: We are a passionate, growing organisation. Last time we asked, 100% said they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.
Job description and person specification
We’re recruiting for a new Head of Fundraising and Communications to build on the growth and development we’ve experienced in recent years, and move us to the next level. Last year we raised £685K through fundraising and are aiming to increase this by 20% a year in the coming years .
You will work closely with other members of the Senior Leadership Team to raise crucial funding, public support and awareness to underpin our organisational strategy, and with colleagues across the organisation to gather and communicate stories and information in a powerful and accessible way.
This is a ‘doing’ role as well as a senior one. It’s also a wide role and you won’t be expected to be an expert at everything, so we are looking for someone with the knowledge, confidence and strategic approach to play to your strengths and those of your team, while drawing in other expertise and capacity where needed.
This is an exciting and inspiring opportunity for the right person, both in terms of the role itself, but also the key part you’ll play in helping to enable survivors to recover and rebuild their lives.
Key tasks
Overall oversight of all streams of fundraising.
Line management of 1x Fundraising Officer and 1x Grants Lead.
Overall oversight of Ella’s’ communication channels including recruitment of additional communications support.
Uphold brand and support others to work to brand.
Build and manage relationships, partnerships and connections to support Ella’s’ fundraising and communications.
Lead on fundraising and communications strategies and policies, and input into organisational strategies and policies.
Ensure implementation of fundraising and communication strategies.
Monitor fundraising against targets and report to directors and trustees.
Attend senior management meetings (weekly online), team check ins (weekly in-person) and other internal and external meetings online and in-person as required.
Additional tasks
Support with Monitoring and Evaluation
Respond to media enquiries and requests
Source and manage external suppliers as needed
Copywriting and editing
Oversee the design of external communications
Support management and use of CRM database
Other tasks as required by Directors or by role
Person specification
Essential
Desirable
How to apply
To apply for this role, please submit all of the following:
Please submit your CV and covering letter through CharityJob before Tuesday 26 May 2026 9.00am.
We will review applications as we receive them and may offer interviews before the closing date, so please apply quickly if you are keen.
It is intended that interviews will be held in early June. Candidates will be invited to interview by email - please check your spam folder.
If you have queries about any aspect of this role or the appointment process, need additional information or wish to have an informal and confidential discussion, then please contact us via CharityJob.
Please also note that appointment to this role will be subject to a DBS check.
More about Ella’s
Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free.
Here is a summary of our main activities:
We run eight safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently.
We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us.
We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated.
Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service.
We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.
Our mission is to ensure survivors of trafficking and exploitation have all they need to recover and build lives that are safe and free.
The client requests no contact from agencies or media sales.
YHA is looking for an experienced and strategically minded Head of Communications and Engagement to lead how our story is told through a period of organisational change. This role owns our corporate narrative and shapes compelling communications that strengthen YHA’s voice and influence.
Working across the organisation and with external partners, you’ll develop and deliver integrated corporate communications that inspire engagement from staff and stakeholders, and ensure coherent and consistent messaging which amplifies YHA’s impact as a leading youth charity, social enterprise and force for good, and support income growth.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our website for more information.
What will you be doing as Head of Communications and Engagement?
Own YHA’s corporate narrative, tone of voice and organisation‑wide communications strategy
Lead integrated internal and external communications that strengthen brand, impact and income growth through a period of strategic transformation.
Develop and deliver strategic messaging to support YHA’s organisational transformation and long‑term objectives
Champion communications best practice across the organisation, working closely with the marketing team, digital team and senior leaders
Plan, coordinate and oversee corporate content, publications and communications scheduling across all channels
Line manage the Internal Communications Manager
Lead on media relations and press engagement, including external agency support and spokespeople
Strengthen YHA’s external presence, reputation and profile as a national youth charity and social enterprise
Lead stakeholder engagement, partnerships, policy influence and horizon scanning for emerging risks and opportunities
Manage crisis communications strategy and process
Steward and leverage YHA’s heritage and archives to support impactful storytelling ahead of the 100‑year anniversary
What Skills and Experience do you need?
Experience in communications, with a proven track record of developing and delivering strategic, organisation‑wide communications in a complex national organisation
Strong ability to shape and communicate clear, compelling messages for diverse audiences across multiple internal and external channels
Demonstrable experience of leading media relations, PR campaigns, stakeholder engagement and reputation management, including crisis communications
High‑level writing, editing and content‑planning skills, with a creative and audience‑focused approach
Ability to interpret complex organisational information and translate it into engaging, accessible and inspiring communications
Experience influencing and advising senior leaders, bringing authority, constructive challenge and a cross‑organisational perspective
Proven ability to identify reputational risks, anticipate emerging issues and recommend strategic communications responses
Experience building productive partnerships and relationships with senior stakeholders, partner organisations, public bodies and agencies
Strong organisational skills, with the ability to manage multiple priorities, work to deadlines and find solutions under pressure
Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the job website.
Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect - our online candidate portal
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Enrich the lives of all, especially young people, by providing brilliant hostel stays and experiences that improve physical health & mental wellbeing.
Your new company
A public sector organisation, in a pivotal phase, is seeking to strengthen its internal audit function. The business places a strong emphasis on governance, risk management and continuous improvement, offering a collaborative and professional culture with exposure across multiple operational areas. This role is a 2-year fixed-term contract.
Your new role
As an Internal Auditor, you will be responsible for planning and delivering high-quality audits across a range of operational and compliance areas. You will evaluate the effectiveness of internal controls, identify risks and inefficiencies, and provide clear, practical recommendations to senior stakeholders.
The role offers broad exposure across the organisation, involvement in assurance frameworks, support on major projects, and the opportunity to contribute to group-wide audit initiatives. This position suits a proactive, analytical professional with a passion for adding value and improving processes.
What you'll need to succeed
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV in Word.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
About Action Tutoring
At Action Tutoring, we believe every child should be given the opportunity to succeed in school. But in the UK today, young people from disadvantaged backgrounds are less likely to
achieve the grades they need to progress in life. This isn't because they are any less able; they have less access to the tools to help them reach their potential.
We don't think this is fair. We know tutoring is an effective way of improving academic attainment and so we harness the power of volunteer tutors to bridge the gap and ensure this help can be accessed by every pupil who needs it, not just those who can afford it.
We specifically help pupils facing socio-economic disadvantage and who are at risk of leaving primary or secondary school without reaching national standards in their exams. We work in partnership with schools in different cities and regions across the UK, delivering weekly tutoring in English or maths to those pupils who need it most.
About the opportunity
The Director of Finance and Operations works closely with the CEO to build the organisation, operations and systems to enable us to scale and respond to emerging opportunities. A critical strategic role, they are a hands-on financial leader that brings strategic insight and challenge. Passionate about our mission, they lead a small team and use their experience and expertise to make our strategy a practical reality.
Closing date: Sunday, 17th May 2026
Interviews:Thursday, 28th and Friday, 29th May 2026, in our London office. There will be a second round of interviews.
Start date: Ideal start date is asap. However, we’re happy to wait for the ideal candidate.
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.
Place of work: Hybrid/flexible. This role requires 6 days a month in our London Office, Fivefields, Grosvenor Gardens, London SW1W 0DH.
Duties and responsibilities
Finance
Lead financial strategy and long-term planning to support the development of the organisation, as well as holding overall responsibility for finance processes and controls.
Operations
Drive continuous improvement of operations to increase productivity, quality of delivery and value for money. With the operations team, provide oversight of all operational matters to ensure compliance and the smooth running of the organisation.
HR and team development
Action Tutoring has a Head of People & Culture who oversees day-to-day HR operations. However, with a permanent staff team of around 60, this role holds strategic responsibility for talent development and HR processes. This includes training and development strategy, effective diversity and inclusion policies and regular reviews of performance and reward systems.
Senior Leadership
As one of the four members of the Senior Leadership Team of Action Tutoring, you will contribute to leadership decision-making, representing your own areas of expertise but also advocating for the best strategic options for the charity as a whole.
Legal compliance, risk management and governance
This role ensures legal compliance of the organisation.
Line management
Overseeing a small team, this role has direct line management responsibility for the Head of People & Culture, the Operations Manager, and the Senior Finance Officer. You will also, with support from your team, manage relationships with external support agencies, including the outsourced management accountant, IT support company, and HR and employment law consultancy.
This role also plays a key part in a number of internal working groups, including leading the Digital Systems working group and serving as a member of both the Sustainability and Diversity, Equity and Inclusion working groups.
A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.
Person specification
Qualifications criteria:
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
You will likely be more successful in this role if you have:
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.
The client requests no contact from agencies or media sales.
Job Purpose
We are looking for a versatile and enthusiastic public-facing team member to support the development, launch and operation of ANT’s new commercial ventures - including plans to launch ecotourism, commercial rental offerings at Lower Chew Forest and carry out scoping of green burials - to start generating commercial income which can go back into supporting the charity’s ongoing work.
This is a dynamic role that will involve supporting the successful launch and operation of new ventures through focusing on optimising and improving the experience of paying visitors to the site, taking into account all aspects of their journey with us - from hearing about us and booking to their actual visit, and onto aftercare and follow-ups to encourage repeat visits. As part of this, the role will also support the development of new branding and marketing materials and ‘added value’ extras that can enhance the visitor experience and generate additional revenue.
You will be joining a small but mighty team working hard to make exciting new ideas a reality and a success.
Main responsibilities
Leading on ensuring excellent visitor experience, including facilitating bookings; fielding customer service needs, enquiries & issues (digital, on the phone and in person); identifying and solving or escalating issues; and tailoring our digital marketing and on-site offerings to ensure guest satisfaction
Supporting with the development of new branding and marketing materials for commercial ventures as required, focusing initially on our new ecotourism offering at Lower Chew Forest
Supporting the operational setup and smooth running of ecotourism at Lower Chew Forest, for example through researching possible operational approaches, systems and tools, making recommendations and supporting their implementation and smooth running
Researching, proposing and implementing ancillary offerings for guests (such as experiences, events and memorial items) which both add value to their experience and generate additional revenue for the charity, and forming the partnerships to deliver them - including working alongside our fundraising team
Collecting, collating and analysing visitor data - such as reviews, feedback, spend and engagement with our various offerings - and reporting on these with recommendations to management and trustees
Supporting a small but busy and growing Business Development team flexibly as needs change - for example by supporting the development of new ventures such as biochar production, or the scoping of emerging commercial opportunities across the Lower Chew Valley and beyond
Work with the wider Avon Needs Trees team to help build a resilient, multi-site charity with a flourishing commercial arm, undertaking other work necessary to pursue our aims
As with all Avon Needs Trees roles, contributing to grant writing and fundraising activities
Other duties and opportunities as required
Working relationships and expectations
You will be part of the Commercial Team reporting to the Head of Business Development
Hybrid working between home, our office (currently on Lower Castle Street, Bristol) and our sites in the Lower Chew Valley (near Hustrete), with the expectation of being present in our office or on site more than half the days on the typical week
Occasional evening and weekend working will be required but this is not a substantial feature of your role
Our staff maintain an appropriate level of confidentiality, professionalism and discretion at all times
Our staff comply with organisational policies, procedures, and guidance, and external regulations and laws.
Person Specification
Essential
Desirable
Our commitment to equality and equity
Your application will have all personal details redacted before being assessed by our short-listing panel.
As a Disability Confident employer, we will offer an interview to disabled candidates who meet the essential criteria for the role.
To address any diversity gaps in our team we will also offer an interview to candidates who meet the essential criteria and are from under-represented groups. At this time this applies to those from Black, Asian and minority ethnic groups.
Avon Needs Trees is a Living Wage and Disability Confident accredited employer, and a supporter of the West of England Good Employment Charter. We especially welcome applications from under-represented group