Online Training Development Manager Jobs
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Free Tibet is a small but effective campaign organisation based in south London. We’re looking for a Fundraising Manager who can transform our routine fundraising and lead expert strategies for income generation. This role is best suited to an experienced solo fundraiser who is confident in managing multiple streams of income, but we welcome applications from any fundraiser with a diverse skillset and collaborative way of working.
We are currently implementing a pay grading system at Free Tibet, offering increases with each year of service. The salary for this position starts at £40,000.
About Free Tibet and Tibet Watch
Free Tibet is a campaign group (UK company) that brings human rights abuses in Tibet to international attention through parliamentary advocacy, media outreach, and mobilising thousands of supporters for change.
We stand with Tibetans around the world. For their homeland, for their future and against China’s brutal occupation. We keep the eyes of the world on the atrocities being committed in Tibet and lead effective campaigns to push back.
Free Tibet’s work is supported by our research partner Tibet Watch (UK charity), which gathers crucial information from occupied Tibet, one of the most closed-off places in the world.
Tibet can be free. It must be free – and one day it will be. Together we bring that day closer.
Job Description
Fundraising
- Oversee all income-generation activity across Free Tibet and Tibet Watch. Ensure continuous improvement and innovation and an appropriate balance of fundraising activity across all streams. Current streams include postal appeals, online appeals, and the Free Tibet online shop.
- Manage applications for grant funding on behalf of both Free Tibet and Tibet Watch, working with the Fundraising Officer to build a strong portfolio of five and six-figure grants and steward them for renewal.
- Lead on the recruitment and retention of donors, especially Major Donors, and redevelop supporter journeys and stewardship programs.
- Evaluate new ideas for income generation and strategies for implementation, especially corporate and challenge events / community fundraising.
- Impact reporting of fundraising activity and the performance of quarterly appeals, with a view to improve internal processes for greater income innovation and ROI.
- Liaise with the Free Tibet Campaigns & Research Teams to ensure that campaigning, digital and fundraising activities are seamlessly coordinated.
- Managing relationships with third party agencies, like mailing services and digital mobilisation agencies, making sure projects are delivered on time, on budget and to the highest standard.
- Ensure that our new Client Relationship Management (CRM) system, Raiser’s Edge NXT, is used effectively and to its full potential.
- Take a supporter-facing role in managing relationships with Major Donors, leading by example in securing mission-critical income.
- When needed, providing on-the-ground support for direct marketing, including copywriting and editing.
Leadership & Management
- Line manage the Fundraising Team, which currently consists of a full-time Fundraising Officer, part-time Administrative Assistant, and part-time Supporter Care & Shop Officer, nurturing their professional development and working collaboratively to produce fundraising projects.
- Act as a leader within the organisation, representing staff to the board and executive committee where appropriate.
- Work with the Finance and HR manager to monitor expenditure against budget and prepare regular reports on expenditure and projected income for the Free Tibet and Tibet Watch boards.
- Develop annual and project-specific Fundraising Strategies, reporting on appropriate indicators.
General Responsibilities
- Participating in regular team meetings.
- Participate in events and actions as required, with protest attendance highly encouraged.
- Ensure that volunteers working with your team are managed appropriately.
- Participating in monthly finance/fundraising meetings.
- Provide regular fundraising reports for the FT-TW Boards and Head of Campaigns.
- Any other tasks, where appropriate, required to ensure the smooth-running of the organisation.
Person Specification
Essential
- Proven ability to look at the big picture of an organisation’s fundraising and prioritise what needs particular attention.
- Proven track record of delivering income across one or more of following income streams:
- Individual Giving: postal appeals, online appeals; emergency appeals; matched giving campaigns.
- Major Donor Fundraising: soliciting and stewarding donations from HNWIs; prospects research; Major Donor recruitment.
- Trusts and Foundations: soliciting and stewarding major grant
- Digital fluency with a deep understanding of how this relates to fundraising.
- Line management of other fundraisers, especially with agile working and diverse skill sets.
- Experience of overseeing the development of team members.
- Excellent knowledge of proper practice in fundraising data and compliance, especially with reference to The Code of Fundraising Practice and GDPR principles.
- Confident reporting directly to the Board of Trustees and representing staff interests.
- Commitment to Free Tibet’s mission.
Desirable
- Experience of working in a high intensity environment, working collaboratively and skillfully in response to fast-moving developments in global news.
- Personal achievement/s securing five or six-figure grants, especially for research or human rights projects.
- Experience of managing lead generation campaigns at both a strategist and practitioner level, especially Facebook ads, with past examples of success.
- Experience using RENXT, Mailchimp, and digital tools (e.g. Engaging Networks or Impact Stack).
Application Process
Completed applications must be received by 10:00 am on Monday 8th April 2024. There will be two rounds of interviews, with the first round of interviews on Wednesday 17th April 2024.
Your application should include:
- Your CV (1-2 sides of A4), attached as a PDF. We recommend including any qualifications or training from fundraising bodies and showcasing your personal achievements in fundraising.
- Cover letter (1 side of A4), attached as a PDF, detailing how you meet each point in the personal specification. We recommend highlighting your specific interest in working for Free Tibet and Tibet Watch.
The client requests no contact from agencies or media sales.
Fundraising Development Manager
Fixed-Term, (Maternity Cover) Part-Time, Term-Time only
15 hours per week (flexible)
Pay Scale : H8, point 23 to H9, point 28 (dependent on experience)
Required : April / May 2024
We are seeking a knowledgeable individual to oversee the Fundraising Development Manager position for a fixed-term, covering maternity leave. The successful applicant will have some professional experience of fundraising and/or education development, together with experience of developing good working relationships with a wide range of internal and external stakeholders.
If you have enthusiasm for fundraising and would like to be involved in helping us in continuing this important work for our school, please get in touch.
The client requests no contact from agencies or media sales.
NHS Providers is the membership organisation for the NHS hospital, mental health, community, and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
NHS Providers’ Development programmes team delivered a range of training and development activities for NHS boards and foundation trust governors. The team delivers over 200 events annually. We are looking for a senior development programmes coordinator to take responsibility for the efficient coordination of this work, elements of which are delivered virtually, in-person or hybrid.
In addition, the postholder will have responsibility for the effective line management to some of the team’s programme administrators/assistants.
This is an exciting opportunity for someone to join a busy, high-performing team working across two of NHS Providers’ successful programmes – GovernWell and the Board Development Programme. The individual should have excellent programme coordination skills, the ability to work effectively across multiple projects will be critical to success. The postholder will be an excellent communicator with the ability to liaise with colleagues and external stakeholders at all levels both internally and externally. They must be able to work flexibly, both independently and as part of a team. Along with being analytical and insightful, the postholder will be highly organised with a keen eye for detail. This role will involve line management responsibilities, experience is desirable.
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Please also complete the online interactive equal opportunities monitoring form as part of your application.
Working with two highly experienced Programme Coordinators, you will help to grow our existing Youth Development Team activities, currently present in Hampton, and continue the development of our newly launched Aspire project.
This is a maternity cover role for a minimum period of 6 months starting in June. You will be based in Peterborough but also spend time at our centre in Cambridge.
You will manage our Lead Youth Development Worker and Aspire Development Worker, in Peterborough, encouraging them to establish positive relationships with young people, from which we development activities, and provide advice and support.
Joining a growing Peterborough team, you’ll support the expansion of weekly groups, one-to-one work, family support, school-based alternative education, trips and residential experiences. Increasing partnership working with local community groups and agencies will be key to this.
Romsey Mill's Youth Development Team (YDT) works with disadvantaged, at-risk and vulnerable young people (aged 10 - 21 years) across Cambridgeshire and Peterborough. YDT are passionate about supporting young people to overcome challenges, live fulfilling lives and inspire change in the world. We currently engage around 1200 young people each year. Aspire is the name of Romsey Mill’s project that supports autistic children and young people. We currently deliver 14 specialist youth clubs across Cambridge, Cambourne, Linton and Hampton supporting over 180 autistic young people. We’re excited about further extending the work across Peterborough. You will work out of the office Romsey Mill rents at CSK Church in Hampton for 3-4 days per week. We utilise space there and in other community facilities for the delivery of activities. You will also spend 1-2 days working from Romsey Mill Centre, Cambridge.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity to lead our capacity building and networking with racialised communities across London and the South East.
JOB TITLE:
Development Officer
SALARY:
£33,500 pro rata (i.e. £20,100 gross p.a.)
HOURS:
21 hours (3 days per week)
LOCATION:
Hybrid working:
- 1 day equivalent working from Kanlungan's office in Bethnal Green, London E1
- 2 day equivalent working from home.
BENEFITS:
Employers pension contribution of 3% of salary
HOLIDAYS:
25 days plus 8 bank holidays (pro rata)
CONTRACT:
6 month fixed term contract, with the possibility of extension
About The Phoenix Way London and South East (TPWLSE)
We are a black, brown and racially minoritised (BRM) community-led initiative working across London and South East England, with communities, groups and organisations to raise and distribute funds, transform the funding environment and build knowledge, skills and expertise in our communities. We work with BRM groups and communities to:
- overcome and reduce the inequalities and the racial injustice that frequently limit our abilities to support, strengthen and build our communities
- own and control our own funding and resources.
The Phoenix Way London and South East (TPWLSE) is hosted by Kanlungan Filipino Consortium with support from the Ubele Initiative.
Job Summary
You will take a leading role in developing and strengthening the regional and sub-regional networks of BRM groups, organisations and individuals in London and South East – these networks will both benefit from and shape the work of TPWLSE. You will also focus on building and developing the capacity (knowledge, skills and expertise) of BRM-led organisations in the region to operate effectively and successfully. This work will be carried out via networking meetings, regional and sub-regional briefings, training, fact-finding/learning sessions, group support and individual one-to-one support sessions with BRM groups and organisations.
Main Duties and Responsibilities
- Set up and run network development events to promote TPWLSE, to generate support for and involvement in TPWLSE’s work, to develop contacts and relationships with BRM organisations, groups and communities and to enable our learning about what support and resourcing BRM organisations and communities want and need from TPWLSE and others.
- Promote national and regional Phoenix Way funding opportunities and encourage applications. Promote funding opportunities from other funders.
- Deliver a combination of in-person, online and written briefings on funding and support available to groups and organisations in the region/sub-region.
- Set up and run training and learning events for BRM groups, organisations and communities to develop the skills, knowledge and expertise they need to operate effectively and successfully.
- Signpost organisations to capacity-building support and assist them in accessing that. Work with providers of capacity-building support to enable BRM groups and organisations to access that support.
- Develop connections with a broad range of regional, sub-regional and local stakeholders in order to steer their support, funding and resources towards and into BRM groups organisations and communities.
- Help to promote TPWLSE grant-making panels; help to recruit and support national and regional grants panel members.
- Gather and share feedback about TPWLSE’s plans activities in order to inform future plans and development. Contribute towards the evaluation of TPWLSE’s work, to include data collection/analysis and reporting to our partners and funders.
- Contribute to the circulation of regular TPWLSE news updates to network members and BRM groups and organisations in the region.
Person Specification
Experience
- Significant experience of anti-racist community development work, directly with black and racially minoritised communities.
- Significant experience of developing networks and directly outreaching with communities and groups.
- Significant experience of directly providing and/or developing and supporting projects providing infrastructure and capacity building support.
- Experience of facilitating meetings and workshops.
Knowledge
- Excellent understanding of the development and support needs of small and medium-sized community collectives, networks, groups and organisations, particularly in the black/brown voluntary and community sector.
- Excellent or very good knowledge of development and support topics for voluntary and community organisations, including fundraising; financial management; strategic, business and operational planning; people management; governance and trusteeship/directorship; legal structures of voluntary and community organisations.
Skills and competencies
- Able to work on own initiative, as well as part of a team.
- Demonstrable ability to plan and implement projects as well as meet targets and deadlines and work under pressure.
- Ability to gather, assess and evaluate information as part of evaluation and impact assessment processes.
- Strong IT skills, including the use of most Microsoft 365 applications including Outlook, Word and Excel, PowerPoint, SharePoint and Teams. Familiarity with and ability to use other common IT products.
- Competent and confident in the use of Salesforce and other CRMs or complex databases.
- Excellent spoken and written English plus good numeracy skills.
- Excellent communication skills and ability to communicate with different stakeholders in one-to-one, group and large event settings.
- Good report writing skills. Ability to present and set out clear commentary, findings, conclusions and recommendations.
Other requirements
- Passion and commitment to anti-racist, social justice work with black and minoritised communities, organisations and groups.
- Ability to drive/access public transport to travel across the region.
- Have valid permits to work in the UK.
- Willingness to do a Basic Disclosure and Barring Service (DBS) check, if offered this role.
Please upload your CV and a covering letter.
In your covering letter, please outline your suitability for the role by addressing the requirements in the Person Specification.
Applications close at midnight on April 8th. Interviews will be held in the week beginning April 15th, 2024.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK is recruiting for a Senior Supporter Experience Manager to join our award-winning fundraising team on a 12 month fixed-term maternity cover contract.
As Senior Supporter Experience Manager, the successful applicant will develop and take ownership of Age UK's Public Fundraising's over-arching supporter experience strategy by managing a programme that builds long-term relationships between Age UK and its supporters, delivering on a supporter first culture.
You will develop a supporter centric approach to planning effective multi-channel, multi-product supporter journeys to grow loyalty, engagement, and income.
We're looking for someone with an audience and data insight driven approach to identify moments that matter and key pain points to improve the supporter experience. By doing this, you will ensure that each touchpoint across the supporter experience is engaging, effective and reflects Age UK brand and values.
You will provide robust data led, testing strategies that enable cross-sell, upsell and ultimately improved lifetime value for Age UK.
We're looking to recruit a proactive self-starter who can contribute to campaign, content and engagement strategies across the charity, ensuring that fundraising audience insight and needs are at the heart of development.
Please note that due to the hybrid nature of this role, the successful applicant will be required to commute to our London office (EC3N 2LB) once a week on Thursday's.
Age UK internal grade - 4L
Must haves:
- Experience in a supporter experience focussed role
- Significant experience mapping and analysing multi-channel journeys.
- Experience working with data and insight teams to deliver journey and product portfolio analysis.
- Significant experience leading cross functional journey planning projects.
- Experience developing next best offer strategies
- Experience supporting teams to continuously improve and optimise supporter journeys.
Great to Have's:
- Proven levels of data literacy to inform decision making and direct marketing testing strategies
- Strong influencing and negotiation skills.
- Ability to lead cross functional project groups and programs.
- Excellent presenting skills
- Excellent analytical skills, with an ability to manage multiple data sources, identifying actionable insight.
- Ability to influence, negotiate and facilitate both internally and externally as necessary to secure progress towards goals.
- Understanding of online and offline fundraising channels and how they can be used to target audiences.
- Understanding of creative content and the best channels for content devised with the audience in mind.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Committed to promoting equality and diversity.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are seeking a dynamic and proactive individual to join our Digital & QA team as a Digital Project Manager. This role will primarily be responsible for project managing the development of Ygam’s new website from concept to handover in addition to some of Ygam’s other planned digital projects.
The ideal candidate will have a demonstrated track record of successfully managing digital projects, from initial briefing to final implementation and review, with a thorough understanding of agile methodologies, values and procedures. Excellent communication and interpersonal skills are essential, as you'll be engaging with internal and external stakeholders throughout the project lifecycle. You should be accurate, organised and able to manage multiple projects concurrently. While you should be capable of working independently, you should also excel in a team environment, fostering collaboration and driving towards shared goals.
Duties will include but not be limited to:
- Lead the process to procure external developers for the online portal and manage the relationship with the appointed developer.
- Maintain the project plan, monitoring progress and ensuring milestones are met.
- Manage relationship with appointed developer.
- Engage and consult with internal and external stakeholders, enabling scoping exercises to capture all required functionality and specifications, and developing risk logs, to ensure the website meets user requirements.
- Anticipate potential issues and dependencies, highlight project risks and develop proactive mitigation plans.
- Manage web development budget.
- Operate within agreed timescales.
- Be collaborative, efficient, analytical with great diligence, ensuring consistent improvement in the quality of our outputs.
- Additional digital projects as identified in line with Ygam Strategy including Safer Gambling training development, working with internal and external stakeholders.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Urban Saints are looking to recruit a new Communications Manager to join the team. This is a critical role, where you will be taking a lead to ensure that Urban Saints' internal and external communications are as effective as they can be. You will manage the Communications Team to ensure effective delivery of our communications strategy that promotes the identity and values of Urban Saints. Working with all other branches of Urban Saints, you will also maintain overall responsibility for ensuring that Urban Saints communicates well with the wide range of audiences we are seeking to connect with.
The ideal candidate will be one who understands and is passionate about ministry, particularly with opportunities provided through communications. They will also be experienced and confident with all primary channels and tools within the communications and marketing arena. We are also looking for someone who possesses a strategic mindset who is able to act as advisor to the CEO on Communications and Marketing matters, and to achieve impact through partnership and networking.
When joining Urban Saints, you’ll enjoy benefits including:
- 25 days holiday (pro-rata) plus eight days bank holidays (pro-rata).
- Pension scheme: we contribute 6% to the Urban Saints pension scheme.
- Life assurance: you will receive life assurance cover to the value of four times your annual pensionable salary.
- Homeworking allowance.
- Eight Volunteering days (pro-rata): you will have an opportunity to volunteer for one of our events or a similar charity of choice.
The client requests no contact from agencies or media sales.
Help us strengthen management, leadership and governance across the non-profit specialist advice sector.
We are looking to recruit someone with a real interest in organisational development and training to work with the Management & Leadership Hub Director in all aspects of the Hub’s work. This is a great opportunity for someone who wants to develop and expand their knowledge and experience but who also wants an opportunity to take the lead in developing and delivering resources, training and support.
The LAPG Management & Leadership Hub exists to provide training, consultancy and capacity building resources to non-profit specialist advice organisations (like Law Centres and Local Citizens Advice).In addition, we are actively building a community of managers across the non-profit advice sector.
We also provide the Funder Plus (grantee support) programme for grantees of the Access to Justice Foundation and London Legal Support Trust.This includes the provision of training (on issues such as management and leadership skills) and resources (policies, procedures, templates and guidance etc.) as well as consultancy support, mentoring and troubleshooting.
The Hub is run by Matthew Howgate, an experienced sector consultant and trainer.Hosted by LAPG its aim is to help sustain and strengthen the advice sector thus expanding access to advice for the vulnerable and marginalised.
We believe that by strengthening management, leadership and governance within organisations we can both make those organisations more resilient and help create space for them to help more people.
This is a fixed term role until 31st March 2026, with the possibility of extension if additional funding can be secured.There is also the potential for this to become a full-time role if additional funding can be secured.
We are willing to consider accepting a candidate as a secondee provided that the secondment lasts not less than 12 months, and the appointee can commit the full 21 hours per week.This means that people in existing management and development roles who wish to maintain those roles whilst developing their skills will be considered.
The deadline for applications is 23.59 on Friday 12th April 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Project Manager
We have an exciting opportunity for a Neighbourhood Network Scheme Project Manager to join Age Uk Birmingham, an organisation making a real difference in people’s lives.
Position: Neighbourhood Network Scheme Project Manager
Location: Birmingham
Hours: Full-time, 37 hours per week
Salary: £30,495.40 per annum + benefits
Benefits: Pension and healthcare scheme benefits.
Closing Date: Friday 12th April 2024 - please note – the organisation will be interviewing candidates as they apply, so early applications are recommended.
About the Role
Are you a dynamic, highly motivated, and proactive individual looking for your next challenge?
We are looking for a Project Manager who is passionate about making a real difference to communities to lead the Edgbaston Neighbourhood Team.
The successful candidate will enjoy engaging with people at all levels, from Commissioners and Social Workers to small grassroots community groups. Confident in your communication and presentation skills, whether written or verbal you will enjoy building partnerships and relationships in Edgbaston and the citywide NNS Programme to support and grow the community offer to people aged 50 and over as well as younger adults with additional needs.
Key responsibilities of the Neighbourhood Network Scheme Project Manager will include:
- To lead the project and achieve the key contract deliverables (including mapping assets, facilitating a Steering Group, working with community groups to secure funding for their work, analysing needs and gaps, offering capacity-building support etc.)
- To be responsible for the day-to-day management of the NNS workers
- To manage expenditure within allocated budgets
- To coordinate the sub-contracting relationship with the supporting provider in Edgbaston to achieve NNS outcomes.
- Produce quarterly monitoring reports for commissioning officers
- Create and implement an effective marketing plan to promote the project.
- To manage the process of maintaining accurate and up-to-date records for all activities and ensuring internal and external reporting requirements are met.
- To develop partnerships with key stakeholders such as Health & Social Care Workers and other voluntary sector organisations.
- To represent Age UK Birmingham at strategic partnership meetings.
- To attend and participate actively in all Operations and Management Team Meetings as and when required.
- To ensure risk assessments are carried out for all activities and health and safety procedures are followed.
- To ensure the safeguarding process and reporting mechanisms are followed
About You
To succeed in the role of Neighbourhood Network Scheme Project Manager, your key skills will include:
- Experience of people management
- Experience in project management
- Experience working in partnership with Adult and Social care teams
- Experience of working within deprived communities, voluntary sector or charities
- Experience with community engagement methods
- An understanding of issues affecting older people and the Adult and Social Care Agenda
- Understanding and commitment to the principles of good practice in relation to equality and diversity.
- Experience in using social media and online platforms to promote activities
· Well organised with the ability to plan and prioritise and multi-task
· Highly motivated and proactive
· Strong people management skills, including performance management and professional development
· IT skills e.g. Microsoft Office, databases etc.
· Ability to work to targets and outputs to achieve funding contract requirements.
· Ability to communicate effectively, both in writing and verbally, with people at all levels
· Degree qualification or equivalent
· Evidence of training appropriate to the post
About the Organisation
Age UK Birmingham is an independent local charity, working to support the older people of the City of Birmingham and the Metropolitan Borough of Sandwell. They have been working in the local community to help older people for 30 years in various forms.
The organisation is committed to promoting equality of opportunity and diversity within our organisation and in relation to the recruitment and selection of staff.
You may have experience in areas such as Project Manager, Project Coordinator, Senior Project Manager, Business Strategy & Programme Manager, Business Strategy & Programme Project Manager, Strategy Manager, Project Lead, Project Officer, Implementation Lead.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you ready for the next step?
We are looking for a great motivator with excellent communication and organisational skills to manage and develop our new service supporting Adult Carers, Young Adult Carers and Young Carers across Lewisham to improve their health and wellbeing, and access support that meets their needs. The role is based at our office in New Ash Green and requires travel by car to Lewisham twice a week.
You’ll manage and oversee the day-to-day operation and delivery of the service, ensuring performance monitoring outcomes and KPI’s are met. You’ll develop partnerships with local stakeholders, practitioners, businesses and services to promote and embed the service, facilitating the development of Carer friendly culture.
This is an excellent opportunity to build a positive team culture and develop the local team, ensuring staff receive induction, supervision and training. You’ll manage a small caseload and support the delivery of the service’s activity package as required, including respite activities, online groups, face-to-face sessions.
Applicants should have relevant staff or project management experience in social care, health, education or the voluntary and community sector relating to working with vulnerable adults and/or children. You should have operational experience of multi-agency working, a practical understanding of barriers faced by Unpaid Carers, and an awareness of cultural differences and access to services.
This is a full-time role. The postholder must have access to their own ULEZ compliant car.
Be part of something amazing.
We offer our employees:
· Inclusive values-based environment
· Competitive remuneration package
· Workplace pension scheme
· Generous 31 days annual leave entitlement plus bank holidays
· Opportunities for hybrid working
· Benenden Health Care
· Death in Service Benefit
· Cycle to Work Scheme
· Employee Supported Volunteering scheme
· Development opportunities
· and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, full-time
Salary
Up to £30,000 dependent on experience, plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
BACKGROUND
The British Institute of Radiology (BIR) is a membership organisation, a multidisciplinary society and a registered charity (no: 215869). Its mission is to bring together all the professions in radiology, oncology and allied medical and scientific disciplines to share knowledge and educate the public, thereby improving the prevention and detection of disease and the management and treatment of patients.
The BIR has embarked on a new five-year strategy, which has established an education department aimed at delivering a programme designed to support training, education and CPD relevant to its membership community in flexible and interactive formats.
JOB SUMMARY
The post holder will work with faculty and BIR staff in the development and use of new learning technologies to support the educational mission of the BIR.
The post holder will manage the existing e-learning resources as well as develop new e-learning offering to our members and users. The poster holder will offer expert guidance, advice and direction on the design, development and implementation of e-learning materials and resources, and the use of interactive educational technologies to lead the e-learning development in BIR.
KEY RESULT AREAS
Manage the e-learning content
• Create new e-learning resources with subject specialists in medical imaging. This includes new initiatives (video course) as well as online learning library content and other e-learning offering.
• Lead and oversee the instructional design for the video courses
• Manage and review the content on the online learning library, including post-event videos, webinar series and training videos etc. Ensure the content are relevant for all categories and promote to our community
Manage the e-learning projects and implementation of e-learning system
• Develop and implement plans and timelines in collaboration with faculty and BIR staff to enable the phased introduction of e-learning projects and systems.
• Lead the team and work across the department to design, develop and manage the online learning elements including layout, tools, templates, authoring and processes.
• Manage all BIR learning systems including live platforms, Learning Management System as well as CRM system for event registration, online learning library and e-posters
• Develop and design technological solutions for problems specific to BIR educational activities.
• Maintain and review the systems for new updates to improve staff and user experiences
• Manage budget of the projects and ensure surplus of any e-learning development
• Cultivate and oversee essential relationships with external sister organizations to facilitate the successful execution of e-learning projects
Manage the digital team (video producer and digital event assistant)
• Oversee their workload and support them when needed
• Provide training or direct them for training opportunities outside the BIR
Support and promote the use of the educational technologies
• Develop guides and provide support for faculty & BIR staff in the use of the e-learning technologies, enabling the creation and management of learning materials.
• Advise faculty and BIR staff on the optimum technology and deployments to support the e-learning requirements and objectives.
• Deliver training sessions to both BIR staff and users, instructing them on the effective utilization of BIR learning systems.
Lead the development of new e-learning initiatives
• Meet with and work alongside faculty and BIR staff to ensure the successful implementation of appropriate strategies and initiatives for e-learning.
• Encourage faculty to explore innovative approaches and tools in the delivery of educational activities in their field.
• Take the initiative to identify new development areas and present information to manager/team on how such developments could be resourced and managed.
Provide event management support
• As required be able to provide event management on the day support for webinars and other digitally delivered events
Please see the attached Job description.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Every 6 minutes someone learns that they are losing their sight. Every five hours, a baby is born with sight problems. In these moments, two profound questions emerge:
• Can this be stopped?
• How do I (or my child) live this life?
The merger of Fight for Sight and Vision Foundation on 1st April 2023 will enable us to address both questions. By combining our strengths and expertise we’ll be the only significant national funder with the efficiency, capability, and capacity to increase investment in medical research and social improvement. Together we can mitigate both the prevalence and impact of sight loss.
We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of sight loss. This ambition includes retail growth plans and an income generation strategy to open more shops over the next 5 years. We currently operate 10 shops selling donated goods, including an online eBay shop.
We are now looking for experienced, committed, and creative individuals to join our dynamic team as we devise and launch a new five-year strategy. You’ll be part of something impactful, we’d love to hear from you.
The Chiswick Shop Manager will play a crucial role in the future growth of our newly merged charity and the impact that we can achieve through partnership for people with sight loss.
JOB DESCRIPTION AND PERSON SPECIFICATION
Responsible to
Area Manager
Direct reports
Immediately responsible for recruiting and developing a team of dedicated volunteers. In due course the role and responsibilities may grow in line with organisational growth and priorities.
Working hours and contract
Permanent, part-time
21/28 hours per week over three/four days, primarily weekends but flexible over a seven-day rota
Salary
£23,933 pro-rata plus OTE Bonus
Location
Chiswick
Role Responsibilities:
Purpose of Job
· To coach, lead and manage a team of volunteers
· Drive sales performance to exceed targets, maximising cost efficiency
· Maximise shop profits through delivery of the retail strategy, including income, gift aid donor sign up and conversion, donations and other income generators.
· To achieve compliance with relevant regulation e.g., health and safety and safeguarding, whilst adhering to all policies and procedures
· To promote strong relations within the local community to enhance the profile and good name of the charity
Main Responsibilities
· To deliver shop income plan
· To achieve gift aid income objectives, donor sign up and conversion. Improving processes to deliver maximum value, coaching colleagues to success
· To support and manage volunteer pricing to ensure items are processed in line with policies and procedures, recognising and thanking the team for their contribution
· To develop a culture of ownership and follow up within own team and volunteers
· To adhere to safe, legal & secure requirements and standards for the shop, both front and back of house
· To induct, train and coach new colleagues, as evidenced through induction paperwork and development plans
· To role model and promote effective team communication, celebrating success and sharing best practice
· To liaise closely with the Warehouse Manager, Area Support and Volunteer Manager and Area Manager
· To role model exceptional customer service to supporters and donors, providing feedback in a timely manner
· To ensure the highest standards of customer care and service are demonstrated by self, line reports and volunteers
· Promote, monitor and act on internal and external customer feedback
· To evidence effective local networking to generate donations and volunteer engagement, including local business and other stakeholders
· To monitor and check security of stock and debrief variances with the Area Manager
· To proactively assess own development needs and seek out development opportunities to enhance contribution to Retail objectives and operations
· To take ownership of good housekeeping for all areas of responsibility
· To accept responsibility and carry out any other task commensurate to the role
Person specification:
Skills, knowledge & experience
Sales and Profit
· Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the shop’s financial performance
· Foster a creative and entrepreneurial shop environment where team members seek to maximise income in new and innovative ways both within the shop and through a variety of channels, such as community events
· Manage the team to maximise income from Gift Aid on donated products
· Ensure that all of Vision Foundation financial procedures are adhered to and executed in a timely fashion by the shop team
Shop Floor
· Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop team
· Establish efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and Vision Foundation internal regulations regarding donated stock are adhered to
· Inspire the team to provide a great customer and donor experience, which enables The Vision Foundation to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Area Manager within the agreed timeframes
· Empower the team to create original, appropriate and commercially successful visual merchandising displays, including shop windows
· Make sure that all procedures for the sale of new products are followed by the volunteer team (if applicable)
· Work with the Area Manager to ensure our shops are in good condition, maximise their potential and are fit for purpose
· Provide a safe and healthy working environment and ensure that all team members are aware of and operate within Vision Foundation’s health and safety policies and procedures, including waste management and customer safety
Leadership - Volunteers
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution
Leadership - Paid Staff
· Recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise the shop’s income and profitability and guarantee the smooth running of the shop.
· Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Connect the volunteer team with Vision Foundation’s work and help them to understand the value of their contribution.
Management - being part of Vision Foundation
· Play active part in the charity, including attending and contributing to all-staff meetings
· Play a key role in enabling the shop to represent Vision Foundation and increase the knowledge of the local community about our mission and work
· Be accountable for the integration of the shop into the local community in collaboration with the shop team
· Empower the team to respond to all appeals and fundraising opportunities.
· Adhere to and enforce Vision Foundation’s safeguarding policies.
Other
· Required to adhere to Vision Foundation’s vision, mission and values
· Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Personal qualities
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To demonstrate a calm and logical approach to problem solving
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
· Comfortable working in a small team both strategically and operationally
· Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
· Able to provide positive, dynamic, tenacious and flexible leadership at all times.
· Results-driven, able to measure and quantify own outcomes.
· Adaptable to changing landscape and evolving organisation.
· Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
· Excellent verbal and written communication skills
· Highly organised with ability to plan effectively and allocate resources appropriately.
· An understanding of and commitment to London’s blind and partially sighted people.
Flexibility
· The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.
The client requests no contact from agencies or media sales.
Anna Freud is a world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families.
We value diversity and aim to have diverse workforce that reflects the community and our service users, in line with our vision, values and inclusion commitments. We encourage applications from all sections of the community.
The Training and Conference Officer will sit within the Education and Training Division at Anna Freud, which provides a wide range of learning opportunities for people in the sphere of mental health, from short courses, events, diplomas and post-graduate courses.
They will join a friendly and supportive team working on digital transformation, and specifically on implementing a new Customer Relationship Management (CRM) - Salesforce and Learning Management System.
They will work closely with colleagues from other teams and divisions, supporting the design, testing, development and maintenance of new systems. They will work closely with the Training, Conferences and Events Team on gathering requirements, creating and overseeing team-specific processes and resolving CRM issues.
The ideal candidate should have previous experience of working in a fast-paced environment. Some previous experience of Salesforce is desirable. They will have strong organisational and analytical skills and good communication skills for liaising with a wide range of stakeholders.
Location
Hybrid working (a mixture of onsite and home/remote working). Staff are working onsite for at least 20% of their working hours, either at our London site (4-8 Rodney Street, London N1 9JH) or our Northern Hub (Huckletree, The Express Building, 9 Great Ancoats Street, Manchester M4 5AD).
Contract duration
12-month fixed term
Closing date for applications
Midday (12pm), Tuesday, 9 April 2024
Notification of interview
Shortlisted applicants will be notified no later than Friday, 12 April 2024. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.
Interviews
Interviews will be held on Wednesday, 17 April 2024
How to apply
Please click on the 'Apply now’ button. We are unable to accept CVs and kindly request no contact from agencies.
The client requests no contact from agencies or media sales.