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Closing tomorrow
Impetus, London (On-site)
£34,293 per year
We’re looking someone who can support the team to maintain our strong online presence by delivering engaging, creative digital content.
Posted 1 week ago
Marie Curie, London (Hybrid)
£36,900-41,000 per annum depending on experience (+3,500 London Weighting Allowance if applicable + out of hours allowance)
Posted 5 days ago
NSPCC/ChildLine, United Kingdom (Hybrid)
£34,582 - £38,425 per year + £3,366 London weighting or £500 Home Working allowance as applicable
Posted 1 week ago
Closing in 6 days
Harris Hill Charity Recruitment Specialists, L12 9HH (On-site)
£75,000 - £80,000 per year
Posted 3 weeks ago Apply Now
Bristol Diocesan Board of Finance, Bristol (Hybrid)
£45,000 - £50,000 per year
Posted 2 weeks ago
Homeless Oxfordshire, Oxford, Oxfordshire (On-site)
£26,780 per year
Are you looking for a new challenge to make a difference to people’s lives and where your encouraging, empathetic & attentive nature is key?
Posted 3 days ago Apply Now
Bristol Charities, Bristol (On-site)
£30,000, negotiable according to skills and experience
Posted 5 days ago
Closing in 5 days
Royal British Legion, City of London (On-site)
Circa £100,000 per annum, inclusive of Market and London Supplements if applicable
Posted 2 weeks ago
Young Ealing Foundation, Ealing (Hybrid)
£29,120 - £33,280 per year
Posted 2 weeks ago Apply Now
Closing in 4 days
All We Can, London (Hybrid)
£43,000 per year
Posted 3 weeks ago
Page 47 of 77
London, Greater London (Hybrid)
£63,000
Full-time
Contract (14 months)
Job description

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. Our mission is to use everything we know, our specialist skills and unmatched experience to save lives and ensure the best outcomes for every one of our patients and their families. We’re a charity that works alongside the NHS and our life-saving service is made possible by our supporters. 

This is an exciting time to join London’s Air Ambulance Charity. In early 2025, we launched our new 15-year strategy, setting the direction for the service to our 50th anniversary in 2039. This strategy gives us the opportunity to tell the unique story of the service – we see more incidents requiring life-saving care at the scene than any other air ambulance service. London brings unique challenges and our new strategy requires us to tell a broader story of what we do and the impact we have. 

Alongside this, we’ve developed an ambitious Engagement Strategy to put the people of London at the heart of our fundraising and marketing. This is an incredible opportunity for a supporter experience expert to develop and oversee our approach to supporter experience, supporter care, and fundraising compliance and risk. 

The Head of Supporter Experience will lead the early-stage delivery of our supporter experience strategy, ensuring every interaction with the charity is meaningful, consistent and inspiring. This role will oversee supporter care, fundraising compliance, Gift Aid management and directorate risk management, embedding a culture of excellence and supporter-centricity across the organisation. 

We’re at the very early stages of embedding a culture of supporter experience and in a period of change – transitioning to a new CRM (Dynamics) and implementing Customer Insights Journeys. We have a major opportunity to improve how we do things as a result of this investment in technology, and this role has a real chance to make their mark on setting the foundations for how we deliver supporter experience. 

As a member of the Fundraising and Marketing Management Team, you'll champion the supporter perspective, ensuring that our processes, systems and communications deliver exceptional experiences that deepen loyalty, retention and lifetime value. 

You’ll be a strategic and passionate leader who can see the big picture and inspire others to deliver it. You’ll combine a clear vision for exceptional supporter experience with determination and process thinking to make it a reality, ensuring every interaction strengthens our supporters’ connection to the charity. With a collaborative and innovative mindset, you’ll champion insight-led approaches, embedding a culture where supporters are at the heart of everything we do. This is a role for someone who thrives on driving change, influencing at all levels and delivering measurable impact - helping us achieve our mission to bring hope to every one of our patients. 

Organisation
London's Air Ambulance Charity View profile Organisation type Registered Charity Company size 51 - 100
Posted on: 05 February 2026
Closing date: 22 February 2026 at 23:30
Tags: Customer Service, Compliance / Quality, Customer support, Health / Medical, Direct / Supporters

The client requests no contact from agencies or media sales.