Service delivery manager jobs in London

Location: Hybrid/Remote
Department: Training & Development
Salary: £32,580
Hours: 35
Contract Type: Permanent
 
About the Role
 
TRAINING OFFICER
 
We provide training and consultancy to organisations that work directly with care-experienced young people, in order to upskill and develop professionals who are committed to improving outcomes for children in care and care leavers.
 
We are looking for an enthusiastic and experienced Training Officer to plan, design and deliver training content that makes a real impact. We are seeking an excellent facilitator to deliver this important provision, who is creative, professionally curious and has strong organisational and self-administration skills.
 
The Training Officer will be involved in delivering our standard courses, alongside developing new and innovative pieces of work, including digital, online and in-person training packages. They will also support the delivery, assessment and ongoing development of an accredited learning programme for Personal Advisers in Leaving Care Service Teams.
 
Location
 
Our team currently work remotely from home, with the required attendance of in-person meetings (generally expected once or twice per month). In-person meetings usually take place in our office space in Old Street, London and Become covers the cost of travel within Great Britain for essential in-person meetings.
 
The role of Training Officer also requires regular delivery of training sessions at client venues across England (travel expenses covered).
 
The Old Street office space is available for team members to work from if preferred. For non-London based team members hot-desking options near you can be requested if required.
 
Equity, Diversity and Inclusion
 
As an organisation serving children in care and young care leavers, we are keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring from to better understand the diversity of applicants. This is anonymous and will not be connected with your application.
 
How to apply
 
To apply please complete our application form on our recruitment platform by the application close date and time.
 
In the application stage of our recruitment, we ask candidates to upload an up-to-date CV and complete the application form on our recruitment platform. The application form asks for candidates to answer competency-based questions.
 
Your application and answers will be reviewed anonymously to ensure fairness and help remove bias from the application process.
 
To apply for this role, you will need to:

• Provide us with a copy of your CV
• Answer the competency questions in no more than 400 words per question,providing relevant examples to demonstrate how you meet the skills and experience required
• Complete the Equity and Diversity Monitoring Form (this is not compulsory,but the information is very useful to us)

 
If you have any reasonable adjustments to request for this recruitment process (at any stage) please advise us on your application form.
 
Interview Details
 
Interviews will have two parts:

• A session with young people;
• A panel interview with Become staff.
• Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person in London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.  

 
Interviews will take place:
 
Young people’s panel: 3rd March 2026
Staff panel: 5th March 2026
Become embodies and promotes fairness in our recruitment process. As part of this short-listed candidates invited to interview will be sent the interview questions in advance.
 
Please Note
 
All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.
 
We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll 
 
Benefits: Real London Living Wage Employer; Generous Annual Leave Scheme; Flexible working; Pension Scheme; Life Insurance Scheme; Health Cash Plan; Access to a Rewards and Benefit Platform; Signatory of Halo Code; Disability Confident Employer; Employee Assistance Programme available 24/7; Fostering Friendly Employer; Support for Team Members with lived experience; Access to Virtual GP
 
REF-226 360

Liberty is looking for an exceptional Policy & Campaigns Officer with a strong understanding of civil liberties and human rights to join the team as we begin work on our exciting new three-year strategy.

This position, which sits in the Policy & Campaigns team, plays a key role in developing and implementing Liberty’s policy and campaigning priorities: undertaking high-quality research, influencing decision-makers, building coalitions, producing policy and campaign materials, providing policy input to strategic litigation, and building public and political support for Liberty’s work.

We are seeking someone who holds Liberty’s values and ambitions close to their heart, as we work to ensure everyone in the United Kingdom is treated fairly, with dignity and respect. This is a key role in securing the long-term policy change needed to protect the human rights and civil liberties of everyone who lives in the UK.

Policy & Campaigns Officers monitor and respond to policy threats to our human rights frameworks, to our rights to protest, and to live free from discrimination. They work with political players and civil servants to steer policy and legislation. They produce high-quality, persuasive content and translate complex legal and policy arguments in a clear and compelling way for mass audiences. They lead and support other human rights and civil society organisations, lending expertise and building solidarity. We have worked with civil society to fight back against the Police, Crime, Sentencing and Courts Act 2022 and the Public Order Act 2023, and to see off threats to our Human Rights Act.

We are looking for a strategic thinker with strong political instincts who brings a collaborative approach to their work. You will have policy and research experience in human rights, or a related field. You will have a strong understanding of how to secure policy change in challenging political environments.

You will have a strong commitment to Liberty’s anti-oppression values and strategy.

Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.

The deadline for applications is 12pm Monday 23 February 2026

Applications received after this deadline will not be considered.

Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.

First round interviews will be held on 11th and 12th March

Second round interview will be held on 18th March

Apply via the Job Board on our website. 

Summary

Impact Ops is looking for a Recruitment Associate or Recruitment Specialist (UK) to join our team. The starting salary range is £40,000–£50,000 (associate level) and £55,000–£65,000 (specialist level), depending on prior experience and location. There may be flexibility in salary for exceptional candidates with significant experience. 

If you’re looking for a role where you can learn quickly, take ownership of core recruitment tasks, and make a meaningful impact supporting high-impact nonprofits, particularly in AI safety, alignment, and governance, we’d love to hear from you.

The deadline to apply is February 28, 2026, although we will be reviewing applications on a rolling basis.

About Impact Ops

Impact Ops is an independent organization that provides operational support to high-impact nonprofits, many of our clients work on AI safety, alignment, and governance challenges. Our services include finance, recruitment, entity setup, due diligence, ops audit, and systems implementation. We're a "remote-first" organization with team members and clients based across the world.

We're looking for motivated, altruistic, and optimistic people from diverse backgrounds to join us in this impactful work by providing excellent operational support to our clients.

You can read more about how the first two years went at Impact Ops here.

Key responsibilities

As a Recruitment Associate/Specialist you will be part of a team responsible for recruitment operations for both Impact Ops and our clients. Your key responsibilities will include:

• Designing, documenting, and continuously improving recruitment processes and templates across multiple clients, working closely with hiring managers and internal stakeholders

• Conducting candidate sourcing and outreach, including identifying relevant talent pools and helping build and maintain candidate pipelines

• Conducting early-stage candidate evaluation, including application reviews and screening calls, to identify high-potential candidates early in the hiring process

• Managing candidate communications throughout hiring processes to ensure a professional, timely, and positive candidate experience

• Tracking candidates, roles, and hiring progress accurately across applicant tracking systems and internal tools

• Assisting with recruitment coordination tasks, including interview scheduling and managing process logistics

• Proactively identifying gaps, inefficiencies, or failure points in recruiting systems and proposing improvements

• Maintaining and improving scoring rubrics and assessment frameworks to ensure fair, consistent evaluation

• Supporting the recruitment team with day-to-day operational and administrative tasks to ensure hiring processes run smoothly

Additional responsibilities for Recruitment Specialists:

• Owning client relationships end-to-end for assigned roles, acting as a trusted partner to hiring managers and stakeholders
   

• Project managing multiple hiring rounds simultaneously, including aligning on role requirements, driving timelines, coordinating stakeholders, and ensuring delivery against hiring goals

About you

You'll need to have:

• 2+ years (associate) or 4+ years (specialist) of experience in recruitment, talent acquisition, or a related role

• Experience supporting end-to-end recruitment processes, including sourcing, screening, and coordination

• Strong organizational skills and attention to detail

• Comfort working with recruitment tools, ATS platforms, and documentation systems

You'll also likely have:

• Enthusiasm for adopting cutting-edge recruitment technologies and AI tools, with willingness to innovate

• An operations mindset: you enjoy improving processes and making systems run smoothly

• Ambitious growth mindset with excitement about scaling recruitment operations

• Positive, optimistic approach with strong interpersonal skills

• Experience in nonprofit, social impact, or mission-driven recruitment is a plus

• Experience recruiting for technical research roles, particularly in AI/ML or adjacent fields

• Interest in the unique challenges of recruiting for emerging, specialized cause areas

• Understanding of or an interest in the AI safety landscape

Benefits and salary

Your starting salary range is £40,000 to £50,000 (for associate level) and £55,000 to £65,000 (for specialist level), depending on prior experience and location. There may be flexibility in salary for exceptional candidates with significant experience.

Our benefits include:

• Prioritized health & wellbeing: We provide private medical, vision, and dental insurance, and up to 2 weeks' paid sick leave. We also offer a generous allowance for you to spend on your mental health.

• Flexible working: You're generally free to set your own schedule (with some overlapping hours with colleagues as needed). We'll cover a remote workspace outside your home if you need one.

• Generous vacation: 25 days' holiday each year, plus public holidays. We encourage you to use the full allowance.

• Professional development opportunities: We offer a generous allowance each year for professional development. We build in opportunities for career growth through on-the-job learning, increasing responsibility, and role progression pathways.

• Pension: We offer a 10% employer pension contribution or equivalent salary increase (if we're unable to offer this in your country).

• Equipment to help your productivity: We'll pay for high-quality and ergonomic equipment (laptop, monitors, chair, etc.) for your remote work set up.

• Global team retreats: As a remote team we hold in-person staff retreats twice a year, to work on our plans and build strong working relationships.

This is a full-time role, but part-time would also be possible. We prefer candidates who can overlap with European timezones, but we're open to other arrangements for exceptional candidates.

We're able to sponsor visas in the UK, so let us know if you require work authorization.

Application

Here’s a summary of the application process for a successful candidate:

1. Application: Submit an application by February 28, 2026.

2. Screening call: Attend a brief screening call, where you’ll have the chance to ask questions about the role.

3. Interview: Attend a remote interview to assess team fit and experience.

4. Work trial: Attend a paid, remote work trial — where you’ll spend the day meeting the team and completing further assessments.

5. References: Share references who can comment on your aptitudes. If your references are strong, you’ll receive an offer!

We’re reviewing candidates on a rolling basis and may make an offer before the end of the application deadline. 

Diversity and inclusion

We're aware that factors like gender, race, and socioeconomic background can affect people's willingness to apply for roles for which they meet some but not all the suggested attributes. We'd especially like to encourage people from underrepresented backgrounds to express interest.

There's no such thing as a "perfect" candidate. If you're on the fence about applying because you're unsure whether you're qualified, we'd encourage you to apply.

THE VACANCY

Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time

Director of People & Culture

Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.

About the Role

As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.

You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.

This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.

Key responsibilities include:

Global Workforce Planning:

Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.

HR Operations & Compliance:

Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.

Employee Relations:

Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.

Policy Leadership:

Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.

Recruitment & Talent:

Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.

Change Management:

Lead on organisational change initiatives, including restructures and major transformation projects.

Culture, DEI & Learning:

Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.

Leadership of the P&C Team:

Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.

About You

You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.

To be successful in this role, you will have:

Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.

Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.

Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.

Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.

Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.

Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.

Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.

Why Join Us?

This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.

Salary: £60,332.00 per annum

Location: Flexible option to work remote or hybrid – please note regular travel to London and nationwide is required

Contract: Permanent

Hours: Full time, 35 hours per week

Closing date: Monday the 16th of February at 11:30pm

Please note that first stage interviews will be taking place week commencing the 23rd of February.

Do you have a strong track record of leading large scale face-to-face fundraising programmes and inspiring high-performing teams through change? Along with being commercially minded, data-led and passionate about delivering the best supporter experience?

If this sounds like you, Shelter is recruiting for a Head of Direct Dialogue to lead one of our most important supporter acquisition programmes and play a crucial role in growing long-term and sustainable income to fuel our fight for home.

About the role

As Head of Direct Dialogue, you will be responsible for setting the strategy and leading the delivery of Shelter’s cause-led and lottery face to face supporter acquisition programme, working with both in-house and agency-led channels. As a senior leader in the Individual Giving team, you will help shape the vision for supporter acquisition, champion direct dialogue expertise and bring the channel to wider supporter engagement and mobilisation plans.

You will work cross-collaboratively across Individual Giving and the wider organisation, you will help develop integrated strategies that optimise end-to-end supporter journeys, driving long-term value and sustainable income growth. You will create long-term acquisition strategies across cash, regular giving and lottery products, using data and insight to optimise performance, foster innovation and deliver high-quality and engaging supporter experiences.

You will provide visible, inclusive leadership to predominantly field-based teams, manage up to three direct reports and lead on complex projects. You will build strong relationships with internal and external stakeholders, working with face-to-face teams to support delivery, quality and strategic alignment.

About you

We’re looking at a confident, experienced and values-driven leader with proven expertise in direct dialogue fundraising.

You will bring extensive experience of leading large scale face-to-face acquisition programmes, either through in-house teams, external agencies or a combination of both. You will have strong operational leadership skills and be comfortable managing complex budgets, overseeing high-value agency contracts and using data and insight to drive performance, innovation and continuous improvement.

You will have a strong understanding of regulatory and compliance requirements including the Code of Fundraising Practice, Gambling Commission regulations, GDPR and safeguarding. Importantly you will also champion ethical, inclusive and anti-racist practice across all activity in the role. Furthermore, be a collaborative and emotionally intelligent leader who will excel at influencing and working across teams, building trusted relationships with senior stakeholders and leading teams through change with confidence.

Above all you will be motivated by Shelter’s mission and committed to delivering fundraising that puts supporters, values and impact at the forefront.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

This role sits within the Individual Giving team which sits within Shelter’s Income Generation directorate. Individual Giving delivers a diverse and ambitious programme of work align to our organisational and directorate strategy, the team raises £26m of unrestricted income annually and is structured across these three core programmes:

• Supporter Retention and Development
• Supporter acquisition
• Direct Dialogue

Direct Dialogue is a vital driver of future income and supporter growth utilising a hybrid approach of in-house and agency led face to face recruitment. Ambitious targets, a new strategic plan and vision have recently been developed, setting a clear direction for future growth and impact.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the ‘Person specification’ section of the job description of no more than 1500 words in total. Please provide specific examples following the STAR format and ensure you demonstrate how you address the three behaviours below throughout your responses:

• We create change and align behind our strategy
• We are open to risk and learning from our experiences
• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.