Service delivery manager jobs

Job Title: Health Advocate Educator

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time,Permament

Hours: 37.5 hours per week

This is an opportunity to join Refuge as an Health Advocate Educator supporting women and children who are impacted by domestic violence. 

The Health Advocate Educator will train and provide ongoing support to GP practices and other health professionals to enable primary and secondary care staff to be able to effectively talk to their patients about domestic violence and abuse (DVA), provide early identification and offer appropriate care pathways for female, male and non-binary survivors of domestic violence and abuse, aged 16 years and over and their children.

The post holder will work in partnership with the local ICB and the service manager to proactively develop and maintain links with health providers in the local area.The post-holder will work within a defined locality, either Stratford-upon-Avon District; North Warwickshire and Nuneaton and Bedworth, or Warwick District and Rugby borough; building links with health professionals and support agencies.  

Travel around Warwickshire for client appointments essential to role, therefore use of a car essential.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. 

Closing Date: 09:00am 26 May 2025

Interview Date: 2 June 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

The Services Lead will lead on the operational delivery of a portfolio of mental health and wellbeing services, and to oversee the recruitment, line management and support of service staff and volunteers. They will ensure that services are delivered efficiently and to a high standard, co-produced with service users and people with lived experience.

The Services Lead will oversee the day-to-day delivery of Derbyshire Mind's mental health and wellbeing services, ensuring efficient systems and processes are in place to meet KPIs and service objectives. They will manage staff and volunteers, allocate caseloads, oversee triage and audits, and monitor waiting lists. Responsibilities include managing service risks, maintaining databases, monitoring data accuracy, managing budgets, and ensuring compliance with health and safety policies.

The role involves engaging service users through co-production strategies, fostering relationships with stakeholders, and promoting services to diverse communities. Additionally, the Services Lead will address safeguarding concerns, prepare service reports for funders and commissioners, attend meetings, and contribute to the development of service resources and marketing materials. Please see the Job Description and Person Specification for more detail.

Interviews will be held face to face at our head office in Mackworth, Derby on Tuesday 20th May 2025.

Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they're likely to die from.

At Marie Curie, we are dedicated to improving lives through our compassionate care and support services. Our fundraising efforts are at the heart of what we do and the Fundraising Analysis, Insight & Selections Team forms a vital part of the charity's fundraising activities, driving the use of Insight to inform decisions and the way we communicate with our supporters.

As a Senior Data Insights Manager you will be responsible for developing and implementing data analysis strategies in collaboration with our Income, Innovation and Engagement directorate and supporting the delivery of operational data reporting, providing analysis and insight to inform strategic decision-making.

You will be responsible for:

- Driving decision making through insights on several strategic projects.

- Developing an insight led decision making culture and structure.

- Leading the development of best practices techniques for data analysis, visualization, and storytelling.

- Working closely with senior stakeholders to understand business requests and translating them into analytical solutions.

- Identify opportunities to improve processes and enhance data capabilities within the business.

- Line managing and leading a team of 2 data analysts

Key Criteria:

- Established experience in a senior/lead analyst role with a solid track record of understanding of the production and role of data analysis in a business environment.

- Significant and demonstrable experience of implementing best practice analytics techniques and leading initiatives to enhance datasets, thereby improving insight capabilities.

- Experience of using insights to influence stakeholders at all levels.

- Significant and demonstrable experience of model building.

- Strong communication and storytelling kills, with the communicate across a range of stakeholders.

- Excellent SQL, Power BI skills and understanding of requirements of compliance in a regulated environment.

- Line management experience would be an advantage.

Please see the full job description here

Application & Interview Process

As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.

Close date for applications: xxx. We encourage early applications as we will be conducting screenings in advance of the deadline.

Salary: Up to £50,000 + £3,500 LWA where applicable

Contract:   12 months FTC

Based:  This role is predominantly home-based and can be based anywhere within the UK. You will be expected to work from our modern open plan offices in Embassy Gardens occasionally.

Benefits you'll LOVE:

- Flexible working. We're happy to discuss flexible working at the interview stage.

- 25 days annual leave (exclusive of Bank Holidays)

- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)

- Loan schemes for bikes; computers and season tickets

- Continuous professional development opportunities.

- Industry-leading training programmes

- Wellbeing and Employee Assistance Programmes

- Enhanced bereavement, family friendly and sickness benefits

- Access to Blue Light Card membership

- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We're happy to accommodate any requests for reasonable adjustments.  Please email any requests to [email protected]

Job Title: Trusts and Grants Manager 
Job Ref: TGM444 
Contract: Permanent 
Hours: Full time – 37 hours per week 
Salary: £31,000 – £35,000 per annum, depending on experience 
Location: The role is offered on a hybrid basis with attendance at the Penny Brohn UK National Centre 3 days per week

About Us

Penny Brohn UK is the cancer health and wellbeing charity. We help people feel better in mind, body and spirit by offering support through our team of cancer support experts (which includes doctors, nutritionists, counsellors and exercise therapists).

Penny Brohn UK helps people with cancer to feel more physically and emotionally able to manage the impacts of their diagnosis and treatment, be more in control of their choices and have the best quality of life possible. By making our services freely available, our aim is for all people with cancer to be able to access the high-quality support they need.

The Role

We are excited to be recruiting a new Trusts and Grants Manager and are seeking to appoint an experienced and motivated individual to operationalise and deliver a refreshed trusts and grants strategy at Penny Brohn UK.

This is a key role within our High Value Fundraising Team, with responsibility for managing the full trusts and grants portfolio, from smaller awards (c. £5,000) through to significant high-value grants (typically £10,000 and above). The postholder will lead on developing a strong funder pipeline, submitting high-quality applications and reports, stewarding funders, and maximising income across the programme.

The successful candidate will initially hold sole responsibility for the trusts and grants income stream, with support from the Head of Fundraising and Communications. However, depending on income growth over the first 12–18 months, there may be an opportunity to expand the team and recruit a Trusts and Grants Officer to support delivery, which would bring a future line management element to the role.

This role would suit someone who has previously managed an income stream within a smaller charity environment, or an experienced Trusts and Grants Officer who is looking to take the next step into a management-level position.

The individual we are looking for will:

• Have a proven track record of securing grants from trusts and foundations across a range of values.
• Be confident in writing persuasive, high-quality funding applications and reports.
• Bring strong project management and relationship-building skills, with the ability to grow and manage a healthy prospect pipeline.
• Be a team player with excellent communication skills, able to collaborate across functions and represent Penny Brohn UK externally with professionalism and passion.
• Be highly motivated and proactive, with a commitment to delivering excellent funder experiences and upholding the mission and values of Penny Brohn UK.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 30 days holiday plus 8 bank holidays
• Beautiful workspace in a semi-rural location on the outskirts of Bristol with free onsite parking
• Subsidised lunch, freshly prepared onsite in the Penny Brohn kitchen
• Flexible and hybrid working
• Enhanced sick pay after six month’s service
• Auto enrolment into the Penny Brohn UK pension scheme
• Free Life Assurance
• Family friendly policies with enhanced maternity and paternity leave after one year of service
• Specsavers Corporate eyecare test
• Cycle to work scheme
• Access to subsidised wellbeing at the Penny Brohn UK National Centre

Timetable for appointment

Closing date: Tuesday 20 May 2025
Interview date: Thursday 29 May 2025
Start date: As soon as possible
Please note: we would advise anyone interested in the position to submit their application as soon as possible to avoid disappointment as we may close the advert early should a suitable candidate be found.

Thank you for considering Penny Brohn UK, we look forward to hearing from you!

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

At Penny Brohn UK, we are committed to promoting equality, diversity, and inclusion throughout the organisation. We are proactively taking action to support EDI and Wellbeing to support our ethos of creating a diverse culture that is reflective of both our employees and the lived experience of all communities touched by cancer. We welcome applications from individuals from all backgrounds regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.

No agencies please.

Doorway has operated across Warwickshire since 1997 providing a range of services for young people who are experiencing or at risk of homelessness.

We are proud to have worked with so many fantastic young people by listening to them and offering appropriate advice, support and wellbeing options as well as accommodation.

Doorway is seeking an exceptional and inspiring leader with the following:

· experience in successfully balancing the strategic and operational leadership responsibilities

· ability to manage high performing teams of staff and volunteers

· a good knowledge of housing and homelessness, local authorities and the charity sector

· able to develop strong and lasting relationships with a broad range of stakeholders, including young people who are at the heart of our service delivery.

· senior experience in an organisation of similar scale and complexity

· sound financial and commercial acumen with a track record of identifying and securing funding

Above all else, you will be intrinsically values driven and aligned to our purpose and culture. You will demonstrate a strong commitment to equity, diversity and inclusion along with a passion for tackling social injustice.

ARMA (UK) is the professional association for research management in the UK. We represent research leaders, managers and administrators, offering professional development and opportunities to build networks, knowledge and skills.

We are looking for a Conference and Major Events Manager to lead on the delivery of our successful annual conference and other major events.

The role includes, but is not limited to, project management, budgeting and financial management, marketing and promotion, sponsorship and exhibition sales/ coordination, venue selection and contracting, supplier management, speaker liaison, abstract management and delegate administration.

This role will work closely with our Head of Membership Engagement, the chair of Conference and Conference Working Group to deliver an excellent programme and outstanding delegate experience. The role holder is also responsible for managing the relationship with our appointed Professional Conference Organiser (PCO).

For full details about this role, our work and the skills required please refer to our role profile.

We are recruiting a high energy and hands on Garden Manager to work closely with the Senior Leadership team at Sufra to support the development and expansion of the community garden, and manage the team of garden staff and volunteers. This is an exciting time in the development of St. Raphael’s Edible Garden, as we are looking for an experienced Garden Manager to oversee the next steps in the development of the site, deliver a range of learning outcomes and fully implement, manage and further develop all aspects of the garden project.

Alongside practical educational outdoor experience, the successful candidate will understand how to design educational programmes that are accessible and engaging for a range of audiences, including school children and young people, adults with additional needs, and wider community. Project management and organisational skills are also essential. This is an immensely rewarding role working in a dynamic charity built on an ethos of sharing, hospitality and inclusivity, that would suit a committed individual who is willing to go the extra mile. Through their activities, the Garden Manager will be able to convey the charity’s passion and commitment to supporting vulnerable people in Brent and transforming the lives of beneficiaries. 

Charity People is delighted to have partnered with The Passage to find a brilliant new Challenge Events Manager to join their ambitious, successful and creative team.

The Passage are an incredible London charity providing people experiencing homelessness with the support to transform their lives. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home. Their vision is of a society where street homelessness no longer exists, and everyone has a place to call home.

In 2023-24, they supported over 2000 people experiencing or at risk of homelessness and prevented nearly 900 people from becoming homeless through a variety of services.

This permanent role is based in Westminster, London and comes with a salary of £40,148 (inclusive of London weighting). They have an excellent benefits package including: 34 days holiday (incl Bank Holidays); subsidised gym membership; employee assistance programme; dedicated Equality Diversity and Inclusion Working Group; and enhanced maternity, paternity and shared parental and adoption policy.

About the Role

We're looking for a passionate and experienced Challenge Events Manager to lead and grow our challenge events programme at The Passage. This new role offers a unique opportunity to shape a new events strategy, inspire supporters, and drive sustainable income. You'll manage third-party and bespoke events, build supporter journeys, and create engaging content to foster community and loyalty. Working closely with the wider team, you'll bring fresh ideas, test new concepts, and deliver high-quality events that raise both funds and our profile.

Role and Responsibilities:

The successful candidate will be joining at an incredibly exciting time at The Passage, with challenge events having grown in profile and prominence over the past 12-18 months - with an incredible 50 people signed up for the Hackney Half this year, it is the start of something exciting for the fundraising team.

The postholder will:

• Lead the delivery and development of The Passage's Challenge Events strategy, expanding the portfolio and growing net income.
• Research, test, and implement new events to diversify fundraising opportunities and attract new supporters.
• Provide tailored stewardship to individuals and groups, enhancing supporter journeys and retention.
• Collaborate with internal teams to drive corporate participation, deliver compelling marketing campaigns, and support volunteer-led fundraising.
• Oversee third-party relationships, ensure value for money, and manage event safety through robust risk assessments
• Produce and manage the Challenge Events income and expenditure annual plan and budget.

About You:

You will bring passion, ambition and energy about the work of The Passage combined with the essential skills to build and deliver a brilliant calendar of challenge events. This will include:

• Proven track record and knowledge in delivering third-party and bespoke challenge events, including participant recruitment and supporter stewardship.
• Experience in recruiting engaged and passionate fundraisers/participants and building long-term relationships through excellent supporter engagement.
• Skilled in planning and executing mass participation and third-party events, often in collaboration with external agencies.
• Strong ability to use data, insight, and market trends to inform strategy and identify growth opportunities.
• Demonstrated success in setting budgets, achieving income targets, and driving portfolio growth.
• Familiarity with CRM systems like Salesforce and experience working within the charity sector.

If this Challenge Events Manager role motivates and inspires you, please contact Kevin at Charity People who can tell you more and how to apply. We'd love to help you get your next role.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.

By working for FEC, you will become part of a vibrant team living the charity’s values: Expert, Supportive, Passionate, Open and Honest, Resilient, and Collaborative. 

Brief role description  

You will be responsible for project managing the expansion of our service in Scotland and for establishing a new service in Wales. Thereafter, you will be responsible for planning, coordinating, and managing the delivery of the programmes. The role also comes with additional responsibilities for supporting the overall management and coordination of all the services delivered by the Justice Services Department. 

Interested? Want to know more about the Charity? check out our website.

​Eager to know more about the role? Have a look at the Job Description attached.

​What’s in it for you? check out our benefits on the ‘Work With Us’ page on our website.

Have we convinced you to apply? If so, submit your CV and Covering Letter by Tuesday, 6 May 2025. 

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible.

If you are an internal applicant, please ensure you have made The People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. 

We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process. 

Finance Manager

LOCATION: Manchester office:Hybrid working available

ACCOUNTABLE TO: Chief Executive Officer

Are you a dynamic individual and a strategic thinker with a strong understanding and experience of financial management and business operations within the voluntary / charity sector? We are seeking a Finance Manager to join our team and provide leadership in financial planning, analysis, and reporting. In this role, you will be responsible for overseeing all financial activities, developing budgets, and monitoring financial performance to ensure the overall success of the organisation.

This is a great opportunity for to make a positive impact during an exciting period of growth.

About Us: Established in 2015, Can-Survive UK (CSUK) is an award winning small to medium sized charity providing culturally appropriate support and information primarily however not exclusively for African and Caribbean people diagnosed or living with cancer. You will work alongside passionate staff and volunteers who are keen to make a difference to those affected by cancer. You will be joining our team at an exciting time of growth.  For more information visit our website.

About You

This is a new role, and the ideal candidate will be a part- or fully qualified accountant or qualified by experience, highly organised, have strong people skills, is a team player with an ability to look at the macro and micro pictures simultaneously.

About the role

Job Description Overall job purpose:

· Manage all finance systems and processes including payroll, pensions, and insurance.

· Manage on the strategic Business functions across the organisation and provide strategic support to the Board of Trustees, CEO and the Senior Management Team

• Financial Records Maintenance
• Monthly Reporting and Budgeting
• Financial administration, banking and payments:
• Year-End Reporting
• Governance and strategic finance
• Staff Management

You will report to the Treasurer and Chief Executive Officer, and working closely with our Senior Management Team, external accountants and key stakeholders. 

We offer

· Flexible working (subject to the needs of the organisation)

· 25 days annual leave (pro-rata) exclusive of bank holidays

· Birthday leave (after 12 months of continuous service)

· Pension scheme (3% match contribution)

· Training and development opportunities

· Free car parking

Work Related Circumstances:

· Work in accordance with all CSUK policies, procedures, and guidelines

· Work in accordance with all relevant legislation such as health and safety in the work place, equality legislation

· Undergo supervision with the Chief Executive Officer

· Through supervision, to identify training needs and take development opportunities offered through the organisation

· To work flexibly, there may be evening and weekend meetings for which time off in Lieu will be given

· You must have the right to live and work in the UK

· Post is subject to a DBS Check

· There will be some travel for occasional for external meetings and visits to other CSUK project delivery sites.

The above duties are not intended to be an exhaustive list, but an indication of the requirements of the post.  The duties within this may be varied from time to time to reflect the changing needs of the organisation and its services.                                                                                                                                                                                     

Position: Head of Product and Systems Management 
Hours: Full-time, 35 hours a week 
Contract: Permanent 
Location: Office-based in London, N4 with flexibility to work remotely 
Salary: £65,118 per annum plus excellent benefits 
Salary Band and Job Family: Band 4

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK. 

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference. 

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities. 

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics). 

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Product and Systems Management team are responsible for: defining our product vision; setting the product strategy; and executing on it by delivering new functionality that meets customer needs and supports business goals.

Across all of our products our Product and Systems Management team cover the following areas:

• Being fully responsible for the provision and management of the system
• Owning the list of user requirements. These are known as product backlog items (PBIs) and are drawn from user group meetings/discussions. These PBIs are then scheduled for build and release. 
• Manage the relationship with any external support companies for the relevant products and interconnected products and systems including accounting online, bank checking and deduping systems.
• Manage the data cleanliness, accessibility, availability and retention in accordance with our data governance and security policies particularly the information and data management framework. And develop and maintain automated processing of bulk data.
• Enshrine continuous improvement into the use and development of our Products.

Our use of Product Management comprises of all of our critical business systems (Finance, HR, Intranet, Microsoft end user applications).

Our Head of Product and Systems Management plays a crucial role in the development and delivery of our Product and Systems Management. This role is also responsible for defining and delivering the Product and Systems Management team’s strategy/roadmap and ensure they are delivered. 

For this role we’re looking for:

• Expert level experience of managing a Systems Support Team
• Expert experience of Product Management
• Experience of managing external stakeholders and 3rd party suppliers effectively

Closing date for applications: 9:00am on Thursday 15 May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are recruiting a General Advice Officer to support with the delivery of advice and welfare support to vulnerable guests who access the Community Wellbeing Service, a local support hub offering relief from the rising cost of living for local families. The General Advice Officer will support our guests on a range of areas including benefits, immigration, housing, money management and access to training and employment services. The postholder will provide high quality welfare advice and guidance through weekly one-to-one advice sessions, undertake case work, work with partners to facilitate referrals, and provide support to advice volunteers. 

The successful candidate must have at least two years’ experience delivering effective advice or in a similar capacity, demonstrate empathy, an understanding of the issues facing vulnerable people, and have in-depth and up-to-date knowledge of welfare benefits and housing policies/legislations, with a strong focus on achieving tangible outcomes for our guests.

Advice Work

• Carry out assessments to identify urgent needs and appropriate support pathways for members at the Community Wellbeing Service.
• Support outreach or community engagement activities as needed.
• Provide holistic and person-centred advice and casework on the main enquiry areas, particularly welfare benefits, housing, employment, health and wellbeing, immigration and money management.
• Maintain Sufra’s Advice Quality Standards and meeting tangible outcomes.
• Produce detailed case records on our case management system for the purpose of continuity, statistical monitoring and report preparation
• Apply for funds from trusts and foundations to support individuals and families with essential costs such as housing deposits or white-goods and/or cancellation of debts;
• Develop and maintain good working relationships with external stakeholders for joined up working, including statutory and voluntary service providers, making referrals for guests where appropriate.
• Enable and support guests to act for themselves, wherever appropriate.
• Monitor the progression of all cases to the point of resolution.
• Conduct follow-up calls with guests where needed and track outcomes
• Support volunteers who are working on delivering Advice Services e.g triage volunteers and pathways volunteers
• Provide advice to the General Advice Service as and when required

Case Management

• Manage own caseload and work independently to support guests
• Use of Case Management System (AdvicePro) as well as Microsoft Office for communication and document production.
• Support with developing case studies and gathering guest feedback
• Collect statistical information as requested for reporting purposes.
• Feed into the development of monitoring reports for funders and other stakeholders

Other Responsibilities

• Maintain and update the charity’s record of referral and signposting agencies;
• Ensure data protection regulations are adhered to, and that sensitive data is handled in accordance with relevant legislation and organisational procedures.
• Keep informed of new and changing legislation relevant to the post, and of local issues and policies
• Be committed to the aims, procedures and policies of Sufra’s advice service in every aspect of service delivery.
• Take part in supervisions, personal development training, team meetings and appraisals
• Undertake any other reasonable duties to support the operations of the charity.

Join Us in Making a Difference at Marie Curie
Marie Curie is the UK's leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most.

Our Mission: A Better End of Life for Everyone
In the next five years, we're committed to closing the gap for those missing out on the end-of-life care and support they need. We'll achieve this through:
- Expanding and transforming direct care and support
- Delivering practical, accessible information and guidance
- Leading the way in shaping end-of-life experiences

Your Role in Our Vision
We need an experienced, strategic campaigner who knows how to make an impact. You'll bring a track record of developing and delivering effective policy campaigns, along with the confidence to lead them from concept to execution.
You'll be skilled at working collaboratively-bringing together colleagues across teams, mobilising supporters, and ensuring the voices of people with lived experience are at the heart of what we do. You'll be passionate about turning complex issues into compelling calls to action and know how to drive change at both a national and local level.

This is an exciting time to join an ambitious campaigns team who make a big impact working across multiple policy issues that affect people at the end of life and their loved ones, from health to social security and bereavement. You'll play a key role in shaping how we campaign for a better end of life experience for everyone.

Key Responsibilities
- Lead the creation and delivery of innovative, results-driven campaign strategies that support Marie Curie's mission and policy goals.
- Oversee the full lifecycle of campaigns-from planning and development through to launch, evaluation, and learning.
- Craft inspiring, persuasive campaign content across multiple channels (including email, social media, and print) to engage supporters and prompt action.
- Ensure campaigns include meaningful opportunities for people with lived experience to contribute, share their stories, and lead change.
- Monitor and evaluate campaign performance, embedding insights into future planning.
- Build strong, collaborative relationships across Marie Curie teams and departments to maximise reach and impact.
- Champion our campaigns internally-energising staff, volunteers, and supporters to get involved.
- Represent Marie Curie at external events, stakeholder meetings, and within coalitions.
- Uphold our brand values and ensure all campaign activity reflects our tone and creative identity.
- Stay on top of relevant policy developments affecting end of life care, using this knowledge to shape campaign priorities.

What You'll Need
- A strong track record of designing and delivering effective policy or public campaigns that drive real-world change.
- Ability to develop and lead campaign strategies that align with organisational goals, using insights and data to inform decisions.
- Skilled at managing complex projects from start to finish-balancing timelines, budgets, and priorities while coordinating with multiple teams.
- Confident in crafting compelling campaign messaging across various formats and channels, including email, social media, and print.
- Experienced in working cross-functionally, bringing together colleagues from policy, communications, and supporter engagement to maximise impact.
- Comfortable representing an organisation externally and building relationships with campaign partners, policymakers, and influencers.
- Committed to involving people with lived experience meaningfully in campaigns, ensuring their voices help shape messaging and strategy.
- Familiarity with using digital tools and platforms to mobilise supporters, build engagement, and drive campaign actions.
- Able to evaluate campaign performance, draw insights, and apply learning to improve future campaigns.
- Confident in speaking about campaigns to diverse audiences-including volunteers, donors, and decision-makers-in an inspiring and accessible way.

Please see the full job description here

How to Apply

Submit your CV and cover letter online, highlighting your most relevant skills and experiences for this role.
Application deadline: Sunday 11th May 2025

Salary: £35,535 - £39,474 + £3,500 LWA where applicable
Contract: Full time, perm role
Location: Homebased with occasional travel into London Office
Based:  This role is predominantly home-based and can be based anywhere within the UK. You will be expected to travel to our sites across the UK occasionally. For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan offices in Embassy Gardens (2 day per week in office).

Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

Sightsavers is looking for a Legacy Manager - a vital role within our in-house Legacy team to manage and operate the administration of all legacies received by Sightsavers

Salary: £45,000 - £50,000 per year - depending upon experience

Location: UK remote - with occasional travel to Haywards Heath, West Sussex when required

Contract: Permanent

Hours: This is a full-time role with some flexibility around hours worked and lots of home working

Each year Sightsavers receives over £10m from gifts in the wills of our generous supporters. Administering these gifts sensitively and professionally is vital for us to continue to grow this key income stream and eliminate avoidable blindness and promote the rights of people with disabilities through our work.

Responsibilities:

Reporting to the Head of Legacies, the Legacy Manager will manage and operate the administration of all legacies received by Sightsavers in the UK and Ireland, liaising with Executors, Solicitors, Trust Corporations, together with Legacy Managers/ Officers at other charities.

Key duties include:

• managing and developing our small, dedicated legacy team
• maximising potential funds for Sightsavers, whilst protecting the reputation of the charity
• optimising the collection of legacy income in line with current legal frameworks
• complying with internal and external audit and compliance requirements in relation to legacy administration
• providing a legal and advisory service through the Head of Function
• maintaining all case documentation and records
• responsibility for and managing of the Legacy Officer and Legacy Assistant

About you - skills and experience

We are looking for an individual with outstanding customer service and strong technical and influencing skills as well as bags of tact and diplomacy and a team ethos.  

You will have: 

• previous experience in Charity Legacy Management or equivalent areas of specialism in the legal sector, ideally with managerial responsibility, with the Institute of Legacy Management Certificate CICLA (Certificate in Charity Legacy Administration), STEP (Society of Trust and Estate Practitioners) qualification or equivalent
• demonstrable experience of working in a senior position in the legacy department of a charity or Probate department of a firm of Solicitors, Bank or Trust Corporation
• good finance and accounting knowledge, particularly estate accounts, investment management and share valuations
• strong knowledge of relevant Charity Law legislation
• strong knowledge of relevant Probate and Trust Law and procedures
• working knowledge of GDPR
• experience of working with the FirstClass legacy management system (desirable)

This is an involved role, and further details may be found within the job description

The team mostly work from home however, our expectation is that we will need the successful candidate to be able to travel to the offices in Haywards Heath, West Sussex (RH16 3BW) at least once per quarter but there is also the option to work in the office for three days per week, working the other two days from home. It’s an easy 20-minute train journey from Brighton or 45 minutes from London. We’re located close to Haywards Heath rail station and on lots of bus routes. Please note that this role must be worked from within the UK.

Our comprehensive benefits package includes generous annual leave allowance, pension, season ticket loan, cycle to work scheme, discounted gym memberships and wellness discounts

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply. 

To apply for this exciting opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.We anticipate that final stage interviews will take place in mid-June 2025 but applications will be reviewed as they are received with first stage interviews being arranged as soon as possible.

Closing date: 4 May 2025