701 Service delivery manager jobs

ID: 1866 Participation & Co-production Lead (London Region)

Service: Family Action London Region Services

Salary:

- Grade 3 point 24-28

- Starting at £36,501 - £40,024 FTE per annum (£21,900.60 - £24,014.40 per annum, pro rata)

- Inclusive of £3,866 Inner London Weighting FTE per annum

Location: London Region (hybrid working arrangements available, subject to service requirements).

Hours: Part-time, 22.2 hours per week (0.6 FTE). We offer flexible working arrangements.

We offer flexible working arrangements - please see below for more details.

Contract: Permanent position (funding is currently secured for two years and may be extended if additional funding is secured).

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

This is an exciting opportunity to lead and strengthen participation and co-production across Family Action's London services. This role will enable children, young people, families and adults to influence the design, delivery, evaluation and continuous improvement of services, ensuring that lived experience is at the heart of decision-making.

As the regional lead for participation and co-production, you will provide leadership and specialist advice to managers, build organisational capacity, and establish sustainable participation structures across London. While the role has a broad regional remit, youth participation will be the initial priority area.

Main Responsibilities:

· Lead and champion participation and co-production across Family Action's London services.

· Support the implementation, development and continuous improvement of Family Action's national Participation and Co-production Strategy across London services, ensuring regional learning and lived experience inform organisational practice.

· Coordinate regional participation initiatives, including advisory groups, consultations, engagement activities and co-production opportunities.

· Establish sustainable participation structures, including a Young People's Advisory Group during the initial phase of the role.

· Support managers and teams to embed inclusive participation and co-production approaches within services.

· Work collaboratively with EDI, Learning & Development, Practice Development and Communications colleagues to promote participation, share learning and communicate impact.

· Monitor, evaluate and evidence impact, contributing to service improvement, partnership development and future sustainability.

Main Requirements (for details check the job description and person specification):

We are looking for someone with:

· Experience of leading, facilitating and embedding participation, engagement and co-production approaches within services or organisations.

· Experience of influencing managers, leading projects and driving positive organisational change.

· Experience of working with diverse communities, including people experiencing disadvantage, inequality or social exclusion.

· Experience of facilitating inclusive engagement and empowering people with lived experience to influence decisions affecting their lives and communities.

· Strong communication, relationship-building and stakeholder engagement skills.

· Knowledge of participation and co-production principles, frameworks and methodologies.

· A strong commitment to participation, co-production and ensuring the voices of people with lived experience shape service development.

Desirable:

· Personal lived experience relevant to the communities we support.

· Knowledge of national participation structures, standards and the UN Convention on the Rights of the Child.

Appointments are subject to Family Action receiving a satisfactory disclosure from the Disclosure and Barring Service – Enhanced

Benefits:

- an annual paid leave entitlement that commences at 25 working days, and after a full year of service, rising each April by one day, subject to a maximum of 30 working days plus bank holidays / of 30 working days plus bank holidays

- up to 6% matched-pension contributions

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

· Click the ‘Apply’ link below and fill out our digital application form

· Closing Date: Sunday, 20th September 2026 at 23:59

Interviews are scheduled to take place from 14th-15th October 2026 at Family Action Head Office, with slots throughout the working day and early/late slots available.

For any queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working, please email: austra.welburn (full email addres located on advert document)

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Actionbecause we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Purpose of the role

The Marketing & Communications Manager is responsible for managing the delivery of 2wish's marketing and communications activity, ensuring consistent, engaging and impactful communications that support service awareness, fundraising, volunteering and organisational priorities. The role leads the day-to-day operation of the marketing and communications function, managing campaigns, content, digital channels, media activity and brand consistency. Working collaboratively across the organisation, the postholder will help raise awareness of 2wish's services and impact, strengthen engagement with key audiences, and support the charity's continued growth across Wales and England.

Main duties

Team Leadership

• Line manage the Marketing & Communications team, providing guidance, support, development and performance oversight.
• Foster a collaborative and high-performing team culture, encouraging creativity, learning and continuous improvement. Support team members to set objectives, manage workloads and develop their skills and knowledge.

Marketing & Communications

• Develop and deliver integrated marketing and communications plans and campaigns aligned to organisational priorities.
• Lead the planning, coordination and delivery of marketing and communications activity that promotes the organisation's services, impact, fundraising activities, volunteering opportunities and key campaigns.
• Develop and maintain annual content, campaign and communications schedules aligned to organisational priorities and key organisational activities.
• Oversee all internal and external communications, ensuring consistency, accuracy, accessibility and alignment with brand guidelines.
• Ensure all communications and marketing materials reflect the values, tone of voice and brand standards of 2wish.
• Prepare marketing plans, campaign briefs, reports, updates and evaluation documents as required.

Digital, Content & Systems

• Manage the effective use Of digital channels, including the website, APP, email marketing, social media and Other relevant platforms.
• Oversee the development and maintenance Of website content, digital resources and events information.
• Coordinate and oversee content creation across all channels, ensuring a consistent and engaging approach.
• Work collaboratively with colleagues across 2wish to identify, develop and share case studies, stories, testimonials and impact content that support service awareness, fundraising, volunteering and engagement objectives. 
• Support the effective use of CRM and digital systems to maximise marketing and communications activity and audience engagement.
• Analyse, monitor and report on marketing KPIs, digital performance and audience engagement, using insights to inform future planning and continuous improvement.

External Communications & Profile

• Raising Develop and deliver publiefacing communications and campaigns that increase awareness, understanding and engagement across Wales and England.
• Work closely with the Director of Income & Engagement and wider leadership team to identify opportunities to raise the profile Of 2wish and its services.
• Develop and maintain positive working relationships with key external stakeholders, including supporters, partners, media contacts and sector organisations.
• Manage relationships with external suppliers, designers, printers, media contacts and other marketing partners to support the effective delivery of campaigns and communications activity.
• Support the development of communications that position 2wish as a trusted and compassionate organisation with expertise in supporting those affected by the sudden death of a child or young person.
• Planning, Collaboration & Evaluation
• Work collaboratively with colleagues across 2wish to support service awareness activity, fundraising campaigns, events, volunteer recruitment and organisational initiatives.
• Support the delivery of awareness raising, engagement and income-generating campaigns in partnership with support services, and fundraising teams.
• Contribute to operational planning and budget management, ensuring marketing resources are used effectively and deliver value for money.
• Monitor, evaluate and report on the performance and impact of marketing and communications activities, recommending improvements where appropriate.
• Ensure all marketing and communications activity complies with relevant legislation, organisational policies and sector guidance, including data protection, safeguarding, fundraising regulations and brand standards.
• Prepare reports, presentations and updates as required for senior leadership, committees and other stakeholders.

General Responsibilities

• Organise and manage own workload, time and administration effectively.
• Undertake training and development opportunities relevant to the role and proactively support the development of team members.
• Attend internal meetings, events and activities as required.
• Attend occasional evening and weekend events in support of 2wish.
• Contribute to the organisation's social media activity.
• Show respect and sensitivity to the cultural, religious and personal beliefs of the families and communities supported by 2wish.
• Adhere to all organisational policies and procedures including Safeguarding, Confidentiality, Data Protection, Health & Safety and Lone Working.
• Undertake any Other duties commensurate with the role as reasonably required.

You will be subject to regular performance review, which will incorporate assessment of objectives, responsibilities and performance against the duties outlined within this job description. 

Branch Manager
RSPCA Finchley, Golders Green, Hendon & District Branch

Salary: £32,000–£35,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week
Location: Hybrid, with regular travel across the branch area including East Finchley and North Finchley shops

About the role

At the RSPCA Finchley Branch, we are seeking a practical and organised Branch Manager to support the delivery and development of our local animal welfare services and the oversight of our retail operations through the line management of Shop Managers.

This is a strategic role with a hands-on focus on operational delivery, responsible for overseeing day-to-day operations across animal welfare, retail operations through the line management of Shop Managers and volunteer activity. Working closely with Trustees, the postholder will help ensure that services are delivered effectively, safely and in line with our charitable objectives, with a clear focus on achieving positive outcomes for animals and the community.

The role is hybrid, combining remote working with regular travel across the branch area, including visits to our charity shops in East Finchley and North Finchley, as well as occasional in-person meetings and operational activity where needed to deliver the Branch outcomes in line with the agreed objectives and priorities.

In this role, you will

You will be responsible for the effective delivery of animal welfare outcomes across the branch, ensuring animals are safely supported from intake through to rehoming, while also supporting the RSPCA Inspectorate. Alongside this, you will oversee day-to-day branch operations, including managing a small team of staff and volunteers, overseeing the performance of the branch’s retail activity through the line management of Shop Managers to contribute to sustainable income.

Working with the Chair and the relevant Trustee portfolio lead, including the Treasurer, to ensure financial oversight, governance and compliance and to deliver the agreed objectives, and working with veterinary partners, staff and volunteers, other RSPCA branches as well as other charities, you will ensure that services are delivered consistently, responsibly and in line with the branch’s priorities.

About you

You will be comfortable working in a role that combines strategic and operational responsibilities, and able to organise your workload effectively. You will have experience of coordinating services or operations and managing both staff and volunteers, achieving results through effective line management, and bring a genuine passion for animal welfare and a commitment to achieving positive outcomes through well-organised and consistent delivery. You will also have a calm and practical approach, with the ability to build and maintain positive working relationships with staff, volunteers and the local community, and a strong commitment to delivering meaningful and lasting outcomes for animals.

What we offer

This is an opportunity to play a key role in supporting animal welfare in the local community, with the ability to make a direct and meaningful impact through the delivery and development of branch activities.

The position offers a salary of £32,000 – £35,000 per annum (depending on experience)

25 days annual leave plus bank holidays
Flexible working hours, to be agreed in line with the needs of the role
Supportive working environment with close engagement with Trustees

Additional information

Regular travel across the branch area and beyond is required, and occasional evening or weekend work may be necessary.
A full, clean driving licence is essential for this role.

How to apply

Please submit your CV and a covering letter (maximum 2 pages) outlining your reasons for applying and how you meet the essential criteria set out in the job description.

We’re looking for a compassionate and motivated Community Connector to join our GP Integrated Mental Health Service and Mental Health Integrated Community Service in Surrey Heath.

This is an exciting opportunity to work at the heart of local communities, supporting people with their mental health and wellbeing by helping them access the right support at the right time. Working alongside GPs, mental health practitioners, partner agencies and community organisations, you will provide timely assessments, brief psychosocial interventions and practical support that helps people build on their strengths, overcome barriers and connect with services, activities and networks that promote independence and recovery.

As part of Catalyst Support, you will be joining a Surrey charity committed to supporting wellness together through kindness, integrity and commitment. We are looking for someone who is confident working with people experiencing mental health challenges, able to build positive relationships with professionals and community partners, and passionate about making support more accessible, joined-up and person-centred.

Location: Surrey Heath
Salary: £30,280
Hours: 35 hours across Monday to Friday
Contract type: Permanent

Key responsibilities:

To work jointly with the Mental Health Practitioner in conducting assessments, including risk assessment, and to work with patients to support them in identifying their socially determined needs and goals, provide self-management tools and facilitate the development of personal support plans

• To provide a range of motivational and structured psychosocial interventions
• To promote independence through an enabling asset-based approach that draws on individuals’ strengths, preferences and ‘natural’ support networks
• To establish effective working relationships with a range of agencies to facilitate a ‘joined up’ approach to support plans
• To liaise with, develop and maintain good relations with GPs, practice managers and other health practitioners across mental health and physical health pathways and wider support networks
• To provide continuity throughout recovery; engaging the patient with key services such as Safe Havens, accessing CMHRS, and providing support for those engaged with and leaving CMHRS, and linking into local wellbeing services and activities
• To co-ordinate and support patients to access a range of community services such as wellbeing services, housing providers, family and carer support services, debt and employer advisors where appropriate
• To assist with community resource mapping exercises and maintain a database of community resources; map where there are gaps in provision across the PCN and wider geography and work with other VCS organisations to develop resources where most needed
• To promote and support (where necessary) advised follow up actions from physical health checks for people with serious mental illness
• To support patients to engage with local peer support workers and volunteering services
• To support and supervise any peer support workers linked to PCN
• To work with the service to identify opportunities to expand provision particularly in local communities where there is a lack of service provision identified
• To broker and establish new partnerships between public and voluntary sector agencies to enhance service delivery and access to services
• To develop and sustain professional relationships with service users, partner agencies and appropriate external agencies
• To complete locally agreed quality outcome measures, with patients and to undertake regular reviews
• You may be required to cover duties not listed within this job description.

About the organisation

Through Community, Specialist and Outreach services, we support recovery, mental health, and wellbeing—together, every step of the way.

 About you

Essential:

• A diploma or degree in an appropriate subject, e.g. counselling, psychology, social work, probation, mental health, or Health and Social Care Level 3; and/or a minimum of two years’ community experience in drug, alcohol or mental health work.
• Understanding and ability to work to confidentiality, consent, information sharing and safeguarding policies within an integrated service.
• Good communication and written skills, with a commitment to accurate and confidential record keeping.
• Ability to interact effectively with the client group, colleagues and other professionals while maintaining clear boundaries.
• Ability to break down stigma and barriers associated with working with the client group.
• Understanding of the issues and needs of the client group.
• Knowledge and understanding of community working and lone working, with the ability to maintain safety while working in the community.
• Ability to work to all policies, procedures and standards of the service and joint-working arrangements with key partners.
• Good understanding of personal limitations, with the ability to identify when to seek advice and support and deal with emotionally challenging issues objectively and professionally.
• Ability to manage challenging behaviour, anger and verbal aggression from patients.
• Proficient in Microsoft Word, Outlook and Excel.
• Ability to enter data onto a database as required by the service.
• Demonstrates Catalyst’s values of kindness, commitment and integrity.
• Ability to maintain equal opportunity standards at all times.
• Ability to be resilient when working with the client group, while demonstrating compassion and willingness to go the extra mile.
• Ability to maintain respect for the client group, peers and partners.
• Adaptable to change.
• Dynamic and self-motivated.
• Proactive, motivated and energetic.
• Ability to work calmly in a challenging environment.
• Capacity to innovate and work flexibly on own initiative as well as part of a team.
• Commitment to developing skills and knowledge through ongoing learning and development.
• Ability to work flexibly across operational hours.
• Ability to work to the policies, procedures and standards of the charity.

Desirable

• If holding a professional qualification, maintain up-to-date professional registration, e.g. BACP, HCPC, BPS or recognised equivalent.

Benefits

• 26 days annual leave plus bank holidays (increasing with service)
• Pension scheme and access to Simply Health (including optical, dental, counselling sessions)
• Birthday leave, employee discounts, and flexible working where possible
• Supportive probation, sick pay after probation, and wellbeing/EAP resources

Safeguarding & Checks

• This role is subject to a basic DBS check.
• A past history of drug/alcohol issues or criminality will not necessarily exclude you from this role; we encourage applications from people with lived experience where appropriate.
• All applicants must have a valid right to work in the UK

Catalyst Support is an equal opportunities employer. We celebrate difference and are committed to fairness, accessibility, and inclusion throughout recruitment and employment.

We welcome requests for reasonable adjustments at any stage of the process.

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

The Programme Manager will provide leadership for the Meet N Match programme, ensuring the delivery of high-quality, inclusive services that support people with learning disabilities and autistic adults to build friendships, develop relationships and increase social connections. Meet N Match is our friendship and dating agency, supporting people to develop friendships, relationships and greater independence. Alongside relationship support, the programme delivers a range of inclusive social events that reduce social isolation and create opportunities for people to build meaningful connections. Now in its tenth year and funded by The National Lottery Community Fund, Meet N Match continues to respond to a growing demand for high-quality relationship and social opportunities.

Alongside leading a small team who provide the day-to-day delivery of Meet N Match, an exciting part of this role is the development of a new Partnership Network. This is an exciting opportunity to shape an innovative model that will enable other organisations to deliver inclusive social events using Spring into Action's framework, training and support. The successful candidate will play a key role in supporting the development of this model, with the long-term ambition of creating an accredited network that extends our reach, improves opportunities for people with learning disabilities and autistic people, and contributes to the long-term sustainability of the organisation.

This is an exciting opportunity for someone to help shape the future direction of Meet N Match while supporting Spring into Action's long-term sustainability.

You will lead on all aspects of safety, facilities and estate management at our outdoor learning centre Hindleap Warren. You will also support and advise the facilities team (managed on site by the Director of Finance at our London Office. This role will be a blend of strategic and pragmatic thinking to create a great place to work, along with the need to ‘roll up sleeves’ and ensure our buildings, grounds and systems of work are safe, compliant, efficient and sustainable. A monthly visit to the London office will be expected. 

What you will be doing 

Facilities Management  

• Lead on delivery of all Facilities Management services, including but not limited to: M&E, fabric, cleaning/ housekeeping, bed linen/ laundry, car parking, grounds, waste management, pest control and external contractors. Occasionally support may be needed out of normal working hours in emergency situations. 
• Establish and maintain a comprehensive planned preventative maintenance programme ensuring the satisfactory operation of all buildings, plant and equipment and ensuring our buildings remain compliant, safe, fit for purpose and reflect our brand values at all times. 
• Procure and manage services, evaluate contracts and tender processes through a blend of in-house and out-sourced delivery methods, as appropriate, and evaluate value for money. 
• Work with the Director of Centres and Delivery and Head of Centre to set the estates, facilities and health and safety elements of their annual budgets and advising on capital expenditure requirements.
• Lead an efficient and high-performing housekeeping and facilities team, ensuring all areas of responsibility are run effectively, maintaining the highest standards of safety, customer experience and service delivery. 
• Effectively line-manage and support the development of your team through regular 121s, annual appraisals, guidance and training, including working on their personal development 

Health & Safety 

• Maintain a health and safety management system -ensuring all regulatory requirements are met, including overseeing risk assessments, health & safety policies and procedures and annual audits. 

• Attend monthly meetings of the Safety and Safeguarding Team, analysing reported accident and incident data. 

What you bring to the role 

The following attributes are required for the role.

• Experience of delivering safe and effective work on customer-facing premises and grounds.
• Experience of managing high performing teams to deliver in line with the needs of an organisation.
• Experience of working and leading teams across multiple sites.
• Relevant qualifications in facilities and estates management and Health & Safety.
  • NEBOSH General is essential.
• Knowledge of the Health & Safety compliance standards applicable to our sites and how these should be achieved. (Please note the outdoor adventurous activities are managed by the operations team – specialist knowledge of these areas are not required).
• Ability to communicate in a range of settings with people at all levels of an organisation.
• Ability and experience of training others in health & safety.
• Experience of working as a member of a management team and bringing about changes through the action of your peers and team.

You will be able to demonstrate our values of being:

• Ambitious
• Collaborative
• Inclusive
• Accountable

Why work at Hindleap Warren 

• Generous holiday allowance of 39 days per annum (31 days A/L plus 8 bank holidays).
• Catered meals provided whilst working when the kitchen is serving young people in residence.
• Health Care Cash Plan.
• Free access to the Employee Assistance Programme for you and your family.
• Free access to the ‘Headspace’ app for you and your family.
• Free access to the Charity Mentoring Network, as a mentee or mentor.
• Free onsite parking.
• Magnificent location surrounded by nature.
• You’ll be working with a fantastic team of passionate colleagues across London Youth.
• An outstanding culture and ethos where staff and visitors enjoy, challenge, and achieve.
• You will be making a difference to the lives of young people!

NCT is the national charity for pregnancy, birth, infant feeding and early parenthood. Our vision is simple: a society where everyone who becomes a parent feels confident, connected and safe.

Through our For Every Parent strategy, we're working to make that vision a reality. We support parents with trusted information, practical help, local communities and a stronger voice in the issues that matter to families.

For 70 years, we've been by parents' sides through the excitement, uncertainty, wonder and challenges of becoming a parent. Today, our volunteers contribute more than 70,000 hours of community service each year, helping parents build friendships, find support and feel less alone.

We educate and empower parents with evidence-based information and support. We advocate and act by listening to parents' experiences, raising their voices and campaigning for change. No judgement. No exceptions.

About the role 

As Perinatal Peer Support Service Lead, you will take responsibility for the effective day-to-day delivery of our local perinatal peer support service. Working closely with peer supporters, volunteers, health and social care professionals and community partners, you will help ensure families receive safe, inclusive and high-quality support when they need it. 

Join our passionate team and contribute to the meaningful work that transforms the loves of parents and families. Your role will include: 

• Leading and supporting the local peer support team, providing line management, supervision and operational oversight to ensure a consistent and high-quality service. 

• Overseeing the day-to-day delivery of peer support groups, including volunteer recruitment and support, rotas, venues, resources and training coordination. 

• Managing referrals into the service, assessing individual needs and suitability, providing appropriate signposting and coordinating onward or alternative support where needed. 

• Building strong relationships with health and social care professionals, Family Hubs and other community partners to develop effective referral pathways and increase awareness of the service, particularly within disadvantaged communities. 

• Monitoring the impact and quality of the service through accurate data, service user and volunteer feedback, outcome measures and evaluation, using insights to support continuous improvement. 

Safeguarding and the wellbeing of the families we support are central to this role. You will help maintain robust safeguarding and health and safety practices and ensure concerns are identified and escalated appropriately. 

About you 

You will be an organised, compassionate and confident people leader with a strong understanding of the challenges families may experience during the perinatal period. 

You will have experience supporting vulnerable families or people with complex needs, together with strong judgement when assessing individual needs and identifying appropriate support, referrals or signposting. 

You will also bring: 

• Experience supervising and supporting others, including volunteers. 

• Project management experience and the ability to coordinate multiple areas of service delivery. 

• Excellent organisational skills and the ability to work flexibly while managing competing priorities. 

• Strong interpersonal and communication skills, including active listening and the ability to build rapport with people from a wide range of backgrounds. 

• Strong relationship-building and stakeholder engagement skills. 

• Experience collecting data and contributing to professional reporting. 

• An understanding of the barriers parents can face when accessing services and the importance of providing inclusive and equitable support. 

• Good judgement when managing workloads, people and safeguarding concerns. 

• Confidence using Microsoft Office and internet-based systems. 

Knowledge of safeguarding, including child and vulnerable adult protection, and awareness of local emotional and practical support services would be beneficial. 

Training as an NCT Parents in Mind Peer Supporter would also be welcomed, although we are happy to consider candidates willing and eligible to undertake this training. 

An Enhanced DBS check and driving licence are required for this role. You will also need to be willing and able to travel across Kent, including providing occasional cover for peer support sessions when required. 

Our Benefits – What we offer you 

We value our team and offer fantastic benefits to support your well-being and professional growth: 

• 30 days annual leave (excluding Bank Holidays) 

• Pension matched up to 5% 

• Flexible working options to suite your lifestyle 

• Employee Assistance Programme, including 24/7 GP access, personalised counselling, legal advice and more 

• Life Assurance for peace of mind 

• Free eye test for all staff, with further discounts

• Blue Light discount card 

At NCT,we’recommitted to fostering an inclusive and diverse workforce. If you need reasonable adjustments during the recruitment process or within your role, please let us know—we’rehere to support you.Ready to make a difference? Apply now and be part of something truly special. 

At The Royal Marsden Cancer Charity, accurate, accessible and well-managed data underpins everything from supporter stewardship to the delivery of ambitious fundraising campaigns. We are looking for a proactive and solutions-focused Senior Database Officer to help colleagues get the best from our fundraising CRM, strengthen data quality and support our ongoing transition to Raiser’s Edge NXT.

This is an exciting opportunity to join a collaborative Data and Fundraising Operations team at a time of significant growth. You will combine technical database work with stakeholder support, training and process improvement, helping colleagues use our systems confidently and effectively.

You do not need to know every system we use from day one. If you have strong data manipulation skills, enjoy solving complex problems and can quickly develop expertise in new technology, we would love to hear from you.

What makes this opportunity different

This role offers more than traditional database administration.

Our Data and Fundraising Operations team acts as the technical lead for many of the Charity’s systems and technical projects. Alongside developing your knowledge of Raiser’s Edge NXT, you’ll have opportunities to broaden your experience across Excel, Access, SharePoint, APIs, data integrations, reporting, automation and system implementation.

You’ll be joining a collaborative and supportive team where you can deepen your CRM expertise while developing a broader understanding of data, systems and digital processes within fundraising.

What you’ll be doing

You’ll help colleagues across the Charity get the best from our fundraising CRM and data by:

• Providing day-to-day support and troubleshooting for Raiser’s Edge NXT users
• Supporting fundraising teams as they move from Raiser’s Edge 7 to NXT
• Delivering clear training, guidance and practical support to CRM users
• Managing data imports, cleansing, audits and database administration
• Monitoring data quality and improving how supporter information is recorded
• Working with stakeholders to understand their needs and improve systems and processes

About you

You may already be working as a Database Officer, CRM Officer or charity data specialist and be ready to take the next step in your career.

You’re curious, proactive and solutions-focused. You enjoy investigating data and system issues, working with complex datasets and finding practical ways to improve processes. Just as importantly, you enjoy working with people and can explain technical information clearly to colleagues with different levels of confidence and experience.

You’ll bring:

• Proven ability to learn new systems quickly and develop advanced knowledge
• Strong data manipulation skills using Excel, Access or comparable tools
• Highly developed problem-solving skills
• The ability to investigate data or system issues methodically
• Experience managing several stakeholders and competing requirements
• The ability to draw out requirements and translate them into practical improvements
• Strong communication skills and the ability to explain technical information clearly
• A proactive approach and a high level of initiative

It would be helpful, but not essential, if you have

• Experience of working within a charity
• Advanced knowledge of Raiser’s Edge 7 or Raiser’s Edge NXT
• Experience using ImportOmatic or a similar data import tool
• Experience designing and delivering systems training
• Experience creating user guidance or process documentation
• Experience supporting CRM adoption or system change 

Benefits:

• Hybrid working, with approximately 40% of your time in the office and 60% working from home each month
• 27 days’ annual leave plus bank holidays, rising to 29 days after five years
• A contributory pension scheme with employer contributions of up to 6%
• Life insurance for eligible pension scheme members
• Enhanced maternity and adoption leave and pay
• Employee assistance and confidential counselling services
• Flexible working options
• Subsidised on-site canteens
• A bright, modern Chelsea office close to South Kensington station
• The technology and equipment needed to work effectively from home

Our Commitment to Inclusion

We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from candidates of all backgrounds and are dedicated to ensuring equitable opportunities for all

Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Director

About the Schools Consent Project

The Schools Consent Project is a UK-based charity dedicated to educating young people about sexual consent and healthy relationships. We deliver workshops in schools and educational settings led by trained volunteer lawyers. By introducing consent literacy at school, young people are more likely to make informed, ethical decisions and are less likely to experience or perpetrate sexual violence in later life.
Through this hire, we aim to scale access to high-quality consent education.

Role Summary

The Outreach Manager is responsible for driving the expansion of the Schools Consent Project’s reach, engagement, and impact across London and the South East. Acting as the organisation’s lead “sales” and business development professional, you will contribute to and manage our strong pipeline of partner schools and organisations, convert leads into confirmed bookings, and maximise long-term engagement.
You will own the end-to-end outreach and partnership journey: from prospecting and lead generation, through relationship development and negotiation, to repeat engagement and retention.
Key Responsibilities

Business Development & Lead Generation
 
•  Develop and execute a proactive outreach and growth strategy to increase workshop bookings.
•  Develop and maintain relationships with existing schools; ensure SCP’s workshop content remains responsive and reactive to the emerging concerns of young people when it comes to sex, consent and the online world.
•  Generate leads through cold outreach, referrals, events, and campaigns.
•  Contribute to and maintain a pipeline of new schools and educational settings.
•  Reinvigorate historic relationships with schools.

Account Management

•  Convert enquiries and prospects into confirmed programme partners.
•  Present the charity’s offer and impact to senior school leaders, safeguarding leads, and decision-makers.
•  Manage key accounts and ensure high levels of partner satisfaction and retention.
•  Promote additional workshops and programmes where appropriate (eg. teacher training; parent workshops).
•  Track booking trends eg. seasonal vs. reactive bookings; develop a communication strategy around each ‘type’ of school, involving timely booking reminders.

Pipeline, Targets & Performance

•  Manage outreach targets for bookings, partnerships, and regional coverage.
•  Monitor conversion rates, pipeline value, and performance metrics.
•  Produce regular forecasts and performance reports.
•  Use data and insight to refine sales strategies and improve outcomes.

Marketing & Promotion

•  Help develop compelling outreach materials and campaigns.
•  Deliver presentations, webinars, and pitches to prospective educational partners.
•  Represent the organisation at conferences, networks, and sector events.
•  Help gather case studies, testimonials, and impact data to support outreach and fundraising.

Delivery Coordination

•  Work closely with our Volunteer Manager and Operations Manager to match supply with demand.
•  Ensure smooth handover from booking to delivery.
•  Anticipate capacity constraints and manage partner expectations.

Team Leadership & Development

•  Contribute to the development of outreach systems, processes, and tools.
•  Share insights and learning across the organisation.
•  Oversee team members currently managing school outreach.

Person Specification

Essential Criteria

•  Proven experience in sales, business development, partnerships, or outreach roles.
•  Experience working with schools, education providers, or youth services.
•  Track record of meeting or exceeding targets.
•  Excellent communication skills.
•  Strong relationship management and account development experience.
•  Highly organised, with strong CRM and data management skills.
•  Ability to work autonomously and drive results.

Desirable Criteria

•  Experience working in the charity, education, or public sectors.
•  Knowledge of safeguarding and child protection frameworks.
•  Understanding of social impact measurement.

Values and Approach

We are looking for someone who:

•  Is committed to our mission and values.
•  Demonstrates empathy, professionalism, and integrity.
•  Works collaboratively and inclusively.
•  Is proactive, adaptable, and solution-focused.

Safeguarding and Equality

The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
 
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.

We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.

The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.

Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.

Key Responsibilities

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
• Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
• Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.

Line management of a team to ensure objectives are set and met

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
• Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
• Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.

Ensure compliance and the quality of advice required are achieved

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
• Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
• Ensure case files meet all quality assurance, audit and contractual standards.
• Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.

Essential Criteria

Experience and Skills 

• Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
• Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
• Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to
  inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external
  stakeholders.
• Excellent written and verbal communication skills.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through our Early Intervention hub and helpline service.

Experience Required -

Of providing practical and emotional support to women and children affected by domestic violence

Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc

Of developing and maintaining effective working relationships with external agencies 

Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October. Apply via our website.

Event Healthcare Commercial Development Manager

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Event Healthcare Commercial Development Manager

Salary: £40,443

Our offer to you 

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. You will receive: 

• Competitive salary and pension scheme
• 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years
• Hybrid, Flexible working
• Cycle to work scheme Electric Vehicle Scheme (subject to terms)
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays and shopping 

 About Us 

This is a fantastic opportunity to join a team of over 1,100 employees and over 20,000 volunteers, united by our goal of saving lives through essential first aid services, training and campaigning. As a charity with rich heritage and a long history of serving humanity, we are proud of our past and excited about creating a healthier, safer, more resilient future. 

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g. Ambulance response) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g. our Volunteers and Community Advocates, and Young Responders programmes).

Job Summary 

Join St John Ambulance and play a pivotal role in shaping the future of England's leading Event Healthcare provider. As our Event Healthcare Commercial Development Manager, you will drive commercial insight, identify growth opportunities and provide strategic business partnering across our Event Healthcare portfolio. Using data-driven analysis and market intelligence, you will influence key commercial decisions, strengthen our competitive position and help shape long-term strategic and operational plans that enable us to deliver outstanding healthcare services at events across England.

About You 

·You are an experienced strategic leader with a degree-level qualification (or equivalent experience), committed to continuous professional development and delivering excellence through your work.

·You have a proven track record of developing strategy, identifying opportunities for improvement, and translating organisational goals into effective, measurable operational plans.

·You bring experience of working in a competitive and changing environment, with the ability to lead major change programmes, manage risk, and deliver successful outcomes.

·You are skilled at building agile, customer-focused processes and creating high-performing, collaborative teams that deliver exceptional experiences for customers and stakeholders.

·You are an innovative and commercially aware thinker, able to influence at all levels, navigate competing priorities, and build strong relationships with internal and external partners.

·You are an emotionally intelligent and inclusive leader who inspires others through a visible, democratic leadership style, embraces feedback, and creates a culture of learning, trust, and continuous improvement.

About the Role 

·Lead the development and delivery of the Event Healthcare commercial strategy, helping to drive sustainable growth and strengthen St John Ambulance's market position.

·Provide commercial insight, pricing analysis and financial modelling to support strategic decision-making, business planning and long-term sustainability.

·Evaluate event performance, profitability and pipeline opportunities, identifying ways to maximise revenue and commercial success.

·Support the development of high-value bids and tenders, ensuring commercial opportunities are evaluated and positioned for success.

·Collaborate with colleagues across Event Healthcare, Volunteering and Commercial teams to turn data and market intelligence into practical business improvements.

·Stay informed on market trends, healthcare developments and sector opportunities while championing an inclusive, collaborative approach to continuous improvement.

Please see the job description for more detail (this can be viewed on our website or once you click apply) 

If you are a current St John Ambulance employee, please apply here: Click here 

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below 

We reserve the right to close this vacancy early if we receive high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

St John Ambulance are committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve.At St John, everyone is valued and supported to thrive, we have seven networks including The Armed Forces Network, The Disability & Accessibility Network, The Family & Carers Network, The Heritage & Ethnicity Equity Network, LGBTQIA + Equity, The Multifaith Network & The Women’s Network. We do nottolerate any form ofdiscriminationandengendera sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship.We believe passionately in equality, diversity and inclusion.

St John Ambulance is proud to be a signatory of the Armed Forces Covenant. We are committed to supporting current and former members of the Armed Forces, reservists, veterans, cadet force adult volunteers, and military families, ensuring they are treated fairly and are not disadvantaged in their recruitment or employment with us.

St John Ambulance is committed to safeguarding and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role'. 

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy. 

Lead a pioneering national mental-health service for young people, rooted in nature and underpinned by strong clinical practice.

We are seeking an experienced Clinical or Counselling Psychologist to lead its development, accreditation and quality across the UK.

Salary: £57,528–£64,750 full-time equivalent (£34,517–£38,850 0.6 FTE) depending on experience 
Hours: 22.5 hours per week / three days per week
Contract: 18-month fixed term, with intention to extend subject to service growth and funding
Location: Hybrid, with travel to Dose of Nature locations and member organisations across the UK

Dose of Nature is a mental-health charity improving mental health and wellbeing through structured, evidence-informed engagement with nature.

We are developing a Young Person Memberships service for young people and young adults under 25. We will train and support trusted organisations to deliver the Dose of Nature model in their communities, providing the clinical framework, accreditation, supervision, quality assurance and evaluation needed for safe, effective and consistent delivery.

About the role

As Young People’s Clinical Service Lead, you will establish, deliver and grow this new service. Working with our Head of Clinical and Memberships Operations Lead, you will turn our clinical model into a scalable national service while protecting its quality, safety and integrity.

You will lead the clinical assessment and accreditation of member organisations; develop training and competency frameworks; provide supervision and consultation; establish governance, safeguarding and risk arrangements; monitor outcomes and quality; and build trusted relationships with NHS, voluntary-sector, youth-service and community partners.

About you

You will be a current HCPC-registered Clinical or Counselling Psychologist, with a doctoral-level qualification and experience broadly consistent with an NHS Band 8a role.

You will bring:

• Substantial post-qualification experience supporting young people or young adults experiencing mental-health difficulties;

• Strong skills in psychological assessment, formulation, intervention, clinical decision-making, safeguarding and risk management;

• Experience providing clinical supervision, consultation or reflective practice to other practitioners;

• Experience designing or delivering clinical training and assessing practitioner competence;

• Experience of developing, implementing or improving a clinical service; and

• The confidence to work across organisational boundaries, maintain clear clinical standards and help build a new national service.

• Experience in CAMHS, young-adult mental health, voluntary-sector provision, clinical governance, quality assurance, accreditation or partnership-led services would be valuable.

We offer hybrid and flexible working, employer pension contribution, pro-rata annual leave, professional supervision, CPD support and approved travel expenses.

Dose of Nature is committed to equality, diversity and inclusion. This post is subject to enhanced DBS clearance, references, verification of qualifications and HCPC registration, and eligibility to work in the UK.

Please download the full Job Description and Person Specification before applying.