Service delivery manager jobs

Hybrid working with 2 days per week from the London Bridge office

Whizz Kidz is seeking an experienced, creative and strategic Social Media & Content Manager to lead our content and digital storytelling across all channels. This role combines hands-on content creation with strategic oversight, giving you ownership of how Whizz Kidz tells its story to inspire, engage and mobilise audiences. 

Whizz Kidz: The facts

Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs. Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.

We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months - 25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society. 

And we won’t stop until they are mobile, enabled and included.

Our vision
A society in which every young wheelchair user is mobile, enabled and included.

Our values
We are young people focused, ambitious, collaborative and inclusive.

Job summary

You will manage the development and delivery of multimedia content - from video, photography and graphics to written storytelling - while leading our social media strategy, and website content. You will work closely with teams across the organisation to identify, capture and amplify stories of young wheelchair users, fundraisers, and supporters in a compelling, accessible and inclusive way. 

This is a role for a creative, proactive professional who thrives both in strategic planning and hands-on content production, and who can lead by example to inspire colleagues and contributors alike. 

For a full list of key accountabilities please visit our website via the Apply Button.

The person

You are a creative storyteller with a proven ability to turn real-life experiences into engaging, impactful content. You have excellent writing and editorial skills and a natural talent for uncovering and amplifying the voices of young wheelchair users, families, fundraisers, and supporters. 

You are experienced in managing and growing social media channels, with a strong understanding of what makes content resonate across platforms. You are equally comfortable leading the strategy and mentoring others as you are getting hands-on with multimedia content - filming, editing, photographing, and designing posts that capture attention and inspire action. 

You thrive in a fast-moving, collaborative environment, balancing strategic thinking with practical delivery. You are passionate about digital storytelling for social impact, proactive in spotting opportunities, and driven to create content that both reflects Whizz Kidz values and delivers measurable engagement and results. 

• Please note: This post is subject to a Basic level DBS Disclosure, which will be sought prior to the confirmation of a job offer. 

For a full person specification please visit our website via the Apply Button.

A few perks

The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!

Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).

Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.

Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.

Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.

Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.

Apply Now

For full information and to apply please visit our website via the Apply Button.

We will be holding interviews on a rolling basis until we find the best candidate. Please apply ASAP.

Please note: only candidates successful in obtaining an interview will be contacted.

We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.

Our next Finance Manager will take a lead role in all aspects of bookkeeping, accounting, reporting and payroll for a busy ~£1.8M turnover charity with over 50 staff. The role is based in Willesden, NW10 with some hybrid working after probation.

To apply, Click 'How to Apply' and download the Application Form and Job Pack and follow the instructions. We do not accept CVs.

Job Description

Book-keeping:

·Overseeing a system using hard-copy files and Quickbooks Online

·Maintaining and reconciling bank accounts and credit cards

·Raising purchase orders

·Raising invoices and processing income

·Aged debtor management

·Apportioning overheads and central costs to projects

·Managing restricted funds

·Making payments online and occasional bank deposits

Payroll and staffing:

·Maintaining a system recording all aspects of staffing that impact payroll of a team around 50 people, including

• New starters, leavers and role changes
• Probation ending
• Sick pay
• Parental leave, carers leave etc
• Timesheets and accrued holiday for ‘As & When’ staff
• Staff loans

·Collaborating with an external payroll provider to ensure they have accurate and timely information

·Pension plan maintenance

·Health plan maintenance

·Making monthly salary payments

·HMRC payments

·Responding to ad-hoc queries around pay and benefits

Reporting:

·Monthly management accounts for Executive Director

• Profit & Loss
• Budget vs Actual
• Cashflow

·Bi-monthly reports for Trustee Board

• Budget vs Actual
• Written report explaining variance and anticipated changes

Budgeting:

·With Executive Director preparing a draft annual budget for presentation to and consideration by Trustee Board

·Presenting the agreed budget to Senior Staff, encouraging transparency and ownership for the financial performance of their areas of work

·Supporting with or leading on budget creation for funding bids

·Monitoring performance against budget closely, and liaising with senior staff when necessary

·With Office Manager supporting the process of tight budget control over expenditure such as utilities, building maintenance and training

Audit:

·Completing pre-audit checklist and information submission

·Ensuring online systems are up to date and ready for external auditor review

·Hosting Auditor in office and answering queries

Other:

·Contributing to strategy and business planning, ensuring that the financial position of the charity is considered and prioritised when planning for change

·Supporting the Company Secretary with Companies House and Charity Commission filings and reporting

·Supporting colleagues with the delivery of services in the building and activity participants in any way required

·We are proud to be a point of contact for people with a range of needs locally, so all staff contribute to answering phones, responding to queries and meeting visitors

·Any other tasks and duties as reasonably required in the role

Post Title: Director of Development

Reports to: Chief Executive Officer

Salary: £38,750 - £43,750

Hours of work: 37.5 hours per week (matchdays, evenings and weekends as required)

Location: AESSEAL New York Stadium

Closing date: Monday 3 August 2026

About this role: This is an exciting opportunity to join Rotherham United Community Trust’s Executive Team and lead the ‘Strengthen and Grow’ theme within the Trust’s United for Change strategy. The Director of Development will drive sustainable growth by strengthening programmes, increasing income, developing strategic partnerships and embedding a culture of continuous improvement across the organisation. You will work closely with the CEO, Board and senior leaders to maximise the Trust’s impact while ensuring operational excellence and long-term sustainability.

Duties and Responsibilities

1. Programmes and Interventions

• Support department leads and ensure effective delivery of national/regional and local programmes.
• Oversee programme monitoring and evaluation systems.

2. Income Generation

• Develop a business plan with KPIs for year-on-year income growth.
• Innovate and refine fundraising approaches (donors, foundations, corporates, digital).
• Design and market income-generating products/programmes.
• Develop and nurture relationships with new and existing partners including businesses and charities.

3. Operational Management

• Manage financial and physical resources, including budgeting.
• Deliver services that generate income.
• Report to the Trust Board and attend and present at Board/sub-committee meetings.

4. Continuous Improvement

• With reference to the Capability Code of Practice, lead the design and delivery of a continuous improvement plan for internal operations.
• Introduce systems and tools to improve efficiency, staff experience, and service delivery.
• Monitor internal performance metrics and work with team leads to address underperformance.
• Promote a culture of evidence-based decision making and accountability.

5. Team Leadership and Collaboration

• Exhibit and promote the Trust’s values and vision.
• Contribute to strategic planning as part of the Executive Team.
• Provide leadership, direction and line management to designated managers and teams.
• Contribute to Trust strategies, policies, and procedures.
• Work collaboratively across departments to align resource planning with organisational goals.
• Lead Trust Business Development, EDI and Sustainability action plans.

6. Miscellaneous

• Additional duties as assigned by the CEO.
• Comply with Equal Opportunities and Health & Safety policies.
• Demonstrate commitment to inclusive and safe working practices.
• Demonstrate high levels of integrity, professionalism, and confidentiality.

Person Specification: Director of Development

1. Relevant Experience

Essential

• Significant experience in a senior leadership or management role.
• Developing and delivering strategic plans that achieve organisational objectives.
• Business development, income generation and securing new opportunities for growth.
• Building and managing effective partnerships and stakeholder relationships.
• Leading and developing managers and teams.
• Driving organisational improvement, change or transformation initiatives.
• Developing new products, services or programmes.

Desirable

• Experience within the charity, sport, education, health or community sectors.
• Experience of leading cross-organisational projects involving multiple stakeholders.

2. Education and Training

Essential

• Degree-level qualification or equivalent professional experience.

Desirable

• Professional qualification in leadership, management, business development or a related field.

3. Knowledge

• Understanding of the sport, physical activity and community development sectors.
• Knowledge of business development, fundraising and partnership development.
• Understanding of organisational performance management and continuous improvement.
• Knowledge of monitoring, evaluation and impact measurement.
• Understanding of equality, diversity and inclusion and barriers to participation.

4. Skills and Abilities

• Excellent communication, presentation and influencing skills.
• Strong relationship-building and networking abilities.
• Strategic thinking with the ability to translate ideas into action.
• Ability to identify opportunities for growth, innovation and improvement.
• Strong analytical and problem-solving skills.
• Ability to use data and evidence to inform decision-making.
• Effective leadership and people management skills.
• Ability to manage multiple priorities and deliver results through others.
• Ability to challenge constructively and drive positive change.

5. Additional Factors

• Commitment to the values and purpose of Rotherham United Community Trust
• Commitment to equality, diversity and inclusion.
• Commitment to safeguarding children, young people and adults at risk.
• Willingness to work evenings and weekends when required.
• Ability to travel independently for meetings and events.

The Inland Waterways Association (IWA) is the only independent, national charity supporting and regenerating Britain’s rivers and canals for leisure, living and business. We campaign both locally and nationally for the waterways; lobbying parliament, championing regeneration, promoting sustainability and the environment and raising waterways users concerns. We also love to roll up our sleeves and get involved with direct work on the waterways, both through local branch activities and through the hands-on activities of our Waterways Recovery Group. 

At its heart IWA is a membership organisation, with around 8,000 individual members and over a hundred affiliated waterways organisations, groups and businesses. Having just celebrated the 80th anniversary of our founding in 1946, we continue to build on our legacy of campaigning, action and delivery for the future. 

We are looking for an experienced and enthusiastic manager to co-ordinate the day-to-day operation of the charity. Reporting to the chair of the Trustees and with a small team of permanent staff focused on three areas – Campaigning, Restoration and Support, your prime responsibility will be to ensure the smooth running of the charity. 

As an experienced manager you will have experience of all areas of business management: marketing, finance, human resources as well as the myriad issues common to all small charities and businesses. An experienced communicator and active people manager, you will be able to bring your skills to both managing the staff and integrating their work with that 
done by trustees and other volunteers for the Association.  The role may involve some out of office hours work. 

Job Title: Individual Giving Manager 

Responsible to: Senior Fundraising Manager

Location: Hybrid working pattern, a minimum of 2 days in the London office and 3 days from home 
 

Hours of work: Full time - 35 hours per week

The package also includes 

• 8% employer contribution to a pension 

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

The Job 

USPG are looking for an experienced fundraising and marketing professional to take ownership of our individual giving strategy and deliver it to achieve our objectives. The Individual Giving Manager will develop, market and evaluate fundraising appeals, products and campaigns to individual supporters and churches in order to grow our supporter base and voluntary income. Focusing on recruiting, retaining and developing relationships with all donors using direct mail, email and digital engagement, the Individual Giving Manager will develop an engaging stewardship journey for our supporters.

You  

You are a confident, creative and talented fundraiser with experience of delivering successful marketing or fundraising campaigns and appeals. The ideal candidate will have experience in fundraising and project management. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will have a passion for delivering an excellent supporter experience, enjoy working in close collaboration with colleagues and managing a varied workload to tight deadlines.  

Application

Please fill out the job application pack attached to this posting. Interviews will be held in London on the 5th of August.

We are looking for a passionate and motivated Volunteer & Digital Services Coordinator to manage our volunteer programme and our Helpline & Digital Service.

In this role, you will recruit, train, supervise and support all volunteer roles (Helpline & Digital Service, art group and admin volunteers) and develop the volunteering provision at SARA, including organising SARA community events to engage volunteers. You will also have oversight of SARA’s Helpline & Digital Services (helpline, live chat and email service) for survivors of sexual violence. To do this, you will promote SARA’s digital services in Greater Manchester and beyond, develop the digital services procedures, line manage helpline sessional workers, ensure service user confidentiality, safeguard service users using the digital services, coordinate the on-call safeguarding rota for the digital services, identify service user themes, and collect and record all service area data.

Veterans Community Occupational Therapist 

Salary: £43,487 per annum

Location: Remote working covering Wales. Occasional UK-wide travel is required to attend face-to-face clinical and wider team meetings (approximately 4–5 times per year).
Hours: Full time, 35 hours per week
Please note: This role was originally advertised as part-time. Following a review, it is now being offered on a full-time basis.

Contract: Permanent 

About Us

At Help for Heroes, we help the Armed Forces community live well after service.

Life can be tough when a military career comes to an end, especially if it has been cut short by illness or injury. Overnight, people lose not only their job, but also a support network that is like family. There are many ways we help veterans, their relatives, serving personnel, and people who worked alongside the UK military. We help people with their physical and mental health needs, and a range of welfare issues. Our support gives people the skills, confidence and knowledge to make a success of life after service.

We have an exciting opportunity for a Veterans Community Occupational Therapist to join the Services team at Help for Heroes and play a key role in supporting veterans and their families to access the right clinical and functional support, helping them live well after service.

Please see below for more information on what just might be your future role.

About You

Are you a committed, Registered Occupational Therapist, with more than two years’ experience, looking to expand your skills and have the opportunity to work with the Armed Forces Community? If you have an understanding of and empathy with the requirements of veterans and their families, you could contribute your skills and experience to improve the quality of life for our beneficiaries.

About the Role

As a Veterans Community Occupational Therapist, you will:

• Provide community-based occupational therapy input to veterans, supporting their physical health, independence and day-to-day functioning.
• Work with veterans and, where appropriate, their families and support networks to assess needs and identify practical, person-centred solutions.
• Support veterans to navigate healthcare and support pathways, promoting independence and wellbeing.
• Work collaboratively as part of a multidisciplinary team alongside Community Nurses and other professionals.
• Contribute to education, outreach and engagement activity to support the Armed Forces Community.

Please see the job description below for more details about the role.

About the Team

You will be joining the clinical team at Help for Heroes, providing community-based support to the Armed Forces Community across Wales. The team works collaboratively as a multidisciplinary group of Occupational Therapists and Community Nurses, finding resourceful ways to deliver care that is right, fair and tailored to each individual.

Our aim is to champion the Armed Forces Community as they transition to civilian life, working together as one team to support long-term health, independence and wellbeing.

In return we can offer you: 

• Belonging to a team who make a difference to our community and value equality, diversity and inclusion. 

• 29 days’ annual leave plus 8 bank holidays, regardless of service -plus your birthday off to celebrate! 

• Opportunity to buy and sell up to 5 days annual leave per year. 

• Added to our free health scheme from day one, including discounts on dental, opticians, massages, and more - with the option to upgrade. 

• 3 volunteer days per year to support the Help for Heroes community.

• A generous salary sacrifice pension scheme with an 8% employer contribution and a minimum 3% employee contribution, plus life insurance up to 4× salary as an active member. 

Closing date: 2nd Aug 2026 

Interview Process: There will be a 2 part interview process. Stage 1 will be online via Microsoft Teams on 13th Aug. Stage 2 will be in person in Cardiff (20th Aug) 

Please note: We may close this vacancy early should we receive a high volume of strong applications.

We are committed to equality, diversity and inclusion and welcome applications from all backgrounds.

Freelands Foundation is looking for a HR Manager to deliver and oversee Freelands Foundation’s people strategy to enable the Foundation to achieve its ambitious strategic objectives. This role will play a pivotal part in supporting the scaling of the Foundation over the next few years, including a major capital project for our Errol Street building, a significant expansion of key programmes, and reaching new audiences for our work.

As the HR Manager, the role will deliver and oversee people management practices and policies covering the whole employee journey, ensuring that HR practices align with Freelands Foundation’s values and enable the organisation to scale with our ambitions. This opportunity is perfect for an HR generalist who is keen to directly deliver and support best practice HR at process, policy and strategic levels.

We are looking for someone who has substantial experience of supporting employees and senior managers in effective people management processes within a small to medium-sized organisation, excellent interpersonal communication and influencing skills, and strong support for our mission to champion art education.

ABOUT GROWTH

GrowTH is a Christian charity in Tower Hamlets, working with local churches to house and empower people experiencing homelessness to start a new life. Through shelter, advocacy, and supported housing, we create environments where people are welcomed, listened to, and supported as part of a community. Our aim is not only to meet immediate needs, but to help each person rediscover their self-worth, unlock their potential, and encounter the transforming love of Jesus.

SUMMARY OF SUPPORT & HOUSING MANAGER

The Support & Housing Manager is a management role responsible for leading frontline staff, overseeing the quality of frontline support, and ensuring GrowTH’s Housing Project and wider support work operate safely, effectively, and in alignment with GrowTH’s purpose: enabling people experiencing homelessness to receive an excellent quality of holistic support in the practical, emotional, and social areas of their lives – as well as to encounter Jesus and experience genuine life transformation.

The role ensures that services not only function well operationally, but consistently deliver on GrowTH’s mission, promise to people, and values – supporting individuals to move from crisis towards stability, community, and restored identity.

ABOUT FRONTLINE SERVICES

GrowTH’s Frontline Services are:

1. Night Shelter (church based, rotating model)

2. Housing Project

GrowTH’s Frontline Staff currently are:

1. Night Shelter Advocate Workers (x2)

2. Housing Worker (x1)

As GrowTH develops its new Hub model, the Support & Housing Manager will play a key role in ensuring that the Night Shelter, Housing Project, and wider support functions operate as part of one joined-up pathway. Through effective management of frontline staff, the role will help create a culture in which staff are developed in their roles, work closely together, share insight appropriately, collaborate around complex cases, and ensure that guests and residents experience consistent support as they move between different parts of GrowTH’s work.

 RESPONSIBILITIES

1. Operational Oversight of Frontline Services

The S&HM will oversee the quality and consistency of support delivered across GrowTH’s frontline services, including support provided to Night Shelter guests through the Advocate Workers, while holding direct management responsibility for the effective running of the Housing Project.

1. The S&HM ensures frontline services consistently embody GrowTH’s promise by creating an environment where individuals are welcomed with dignity, experience belonging, are supported to move forward, and have opportunities to explore the Christian faith.

2. Managing the effective running of Frontline Services through monitoring the quality and consistency of support delivered by staff using the following: Line Management reports (monthly); statistics; casework files; support plans; move on plans; resettlement processes and regular calls to referral agencies and churches to gather feedback on GrowTH staff.

3. Manage and support frontline staff in resolving operational issues and practical service delivery challenges.

4. Holding a small, focused frontline caseload, alongside their wider management responsibilities. This will include direct casework with a limited number of guests and residents, particularly within the Housing Project, where additional management input, continuity of support, or more complex casework is required. The S&HM will also work alongside frontline staff on complex cases, support plans, move-on planning, key meetings, and periods of increased frontline need, modelling high-quality, relational, well-recorded and appropriately boundaried support. This casework involvement should also be used to model good practice, strengthen casework quality, and support the development of frontline staff in their roles.

5. Manage and support frontline staff to improve the quality and effectiveness of guest and resident move-on by:

o Monitoring referral levels into services

o Monitoring move-on pathways and move-on discussions

o Assist frontline staff in identifying system blockages (e.g. move-on, referrals) and facilitating solutions to unblock them.

6. Ensuring consistency and clarity in how frontline services operate

7. Ensure GrowTH accommodation is safe, well maintained, and compliant with all relevant requirements.

8. Ensuring appropriate boundaries and expectations are maintained

2. Overall Management and Oversight of the Housing Project

The Support & Housing Manager will hold overall responsibility for the safe, effective, and mission-aligned running of GrowTH’s Housing Project, which currently provides accommodation for 16 residents. Working closely with the Housing Worker, the S&HM will ensure that the project provides stable, affordable, well-managed accommodation alongside clear, tailored support that helps residents move towards independence, community, and long-term housing stability. Responsibilities include:

1. Providing overall day-to-day leadership and management of the Housing Project, ensuring it operates safely, consistently, and in line with GrowTH’s values, policies, and purpose.

2. Supporting and overseeing the Housing Worker in their work with residents, ensuring support plans, risk assessments, case records, move-on plans, and resident engagement are of a high standard.

3. Ensuring residents are welcomed, treated with dignity, and supported to make progress in practical, emotional, social, and spiritual areas of life.

4. Overseeing referrals into the Housing Project, including suitability discussions with the shelter/support team, referral partners, and prospective residents.

5. Ensuring that residents are appropriately inducted into the project, understand the expectations of their licence agreement, and are supported to sustain their placement well.

6. Monitoring rent, licence fee, service charge, arrears, and housing-related financial processes in liaison with the relevant administrative/finance staff, ensuring that residents are supported to keep payments up to date and that financial issues are addressed promptly.

7. Ensuring Housing Project properties are safe, well maintained, appropriately furnished, and compliant with relevant health and safety, fire safety, gas, electrical, and housing requirements.

8. Managing day-to-day operational relationships with key housing stakeholders, including landlords, housing associations, contractors, maintenance providers, and other relevant agencies, particularly in relation to repairs, lettings, inspections, safety checks, rent/service charge issues, property standards, and resident sustainment.

9. Ensuring that Housing Project policies, procedures, house expectations, and resident agreements are clear, up to date, implemented consistently, and reflect actual practice.

10. Overseeing resident support, including budgeting, benefits, employment, training, life skills, wellbeing, relationships, community engagement, and preparation for independent living.

11. Ensuring appropriate boundaries, accountability, and standards of behaviour are maintained within the Housing Project, responding to concerns, complaints, safeguarding issues, and breaches of expectations in line with GrowTH procedures.

12. Managing move-on planning for Housing Project residents, ensuring residents are supported to prepare for suitable accommodation and that links are developed with appropriate move-on providers and pathways.

13. Working with the Director to review and develop the Housing Project, identifying strengths, gaps, risks, opportunities for improvement, and future development needs.

3. Staff Leadership, Performance, and Development

Ensure frontline staff are supported, effective, and accountable. Responsibilities include:

1. Line management of frontline staff

2. Performance management and addressing challenges in service delivery

3. The S&HM will model and cultivate GrowTH’s values within the team, ensuring that staff:

a. Demonstrate compassion and consistency in their work

b. Follow through on commitments to guests and partners

c. Take responsibility for delivering high-quality support

d. Work collaboratively as part of a unified team

4. Supporting staff in decision-making, particularly with complex or challenging cases.

5. Ensuring staff receive appropriate training and development

6. Building a healthy, collaborative, and mission-focused team culture

4. Faith 

As part of a Christian organisation, the Support & Housing Manager will:

1. Contribute to maintaining a Christ-centred culture across frontline services

2. Support staff to create environments of Christian community, care, and hospitality

3. Ensure accessible opportunities for guests to explore the Christian faith

4. Encourage staff to integrate GrowTH’s Christian ethos into their work in a way that is authentic and non-coercive

5. Other responsibilities

These include:

1. Being an active member of GrowTH’s Senior Management Team

2. Ensuring that safeguarding is embedded across all frontline services.

3. Participating in complaint resolution where appropriate

4. Escalating issues where necessary in line with organisational procedures

5. Ensuring frontline service procedures reflect actual practice on the ground

6. Supporting development of operational processes (e.g. referral pathways, service flow)

7. Occasionally representing GrowTH in external conversations where appropriate

Job Title: Finance Continuous Improvement Manager

Malaria Consortium works closely with valued partners to achieve a world free of malaria and associated health inequities, empowering people through access to healthcare. With 20 years of evidence-driven expertise, we deliver scalable, sustainable solutions that save lives and strengthen resilience.

Malaria Consortium is recruiting for a Finance Continuous Improvement Manager on a permanent, full time basis to join our Finance team to be based in London, UK.

Job Purpose:

• The Finance Continuous Improvement Manager will work with the finance function and key stakeholders within the organisation to identify, develop and implement improvement projects to ensure adequate systems and processes are in place to deliver the work of the finance function in the most efficient and effective way. This will include system projects and developing efficient processes for transaction recording, analysis and management reporting.

• The post holder will lead on all finance improvement projects including finance system development, implementation of budgeting and reporting tools, self-service and automation of the system tasks. Review finance process at the head office as well as country offices, review their efficiency and effectiveness, carry out user consultations, agree changes and carry out change management. Assist finance heads of departments and the team to review development requirements and oversee change management. The post holder will need to be pro-active and good at building relationships, bringing teams together and driving forward change programmes.

The post holder is required to have:

• Fully qualified or finalist with a recognised qualification and full/student membership of: CIMA, ACCA ACA or equivalent.
• Project management qualification e.g. PRINCE 2 / lean / six sigma qualification.
• A proven track record of implementing lean philosophy and methodologies for projects.
• Experience of Agile project management and a proven record of accomplishment of delivery in a project management environment and business/project planning.
• Experience of working on process improvement projects within Finance in a complex organisation.
• Experience of developing project governance.
• Demonstrable knowledge and proficiency in the effective application of various best practice tools and techniques in project, programme and change management, service redesign, facilitation and service improvement.
• Experience in identifying issues and structuring problems, leading quantitative and qualitative analysis, synthesising and developing recommendations.
• Expertise in the use of IT e.g. Excel, Word, PowerPoint and able to draw conclusions from complex data and present it clearly to a wide range of audiences.
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
• Able to work with a great degree of flexibility and adaptability

We need to keep beneficiaries safe so our selection process reflects our commitment to safeguarding. Please find our Code of Conduct, Safeguarding Policy and Privacy Notice here.

For UK based roles, we also offer Hybrid working arrangement where employees have the benefit to work from office one day per week unless otherwise agreed. 

To apply for this position, you must have the right to work in the UK.

#Finance

#Finance

#Finance Improvement Manager

#Finance Manager

Pathway Manager

Be the difference for young people facing homelessness.

Location: North Tyneside

Salary: £40,132 per annum

Closing date: 9th August 2026

Employment Type: Permanent

Hours per week: 37.5

About the Role

Pathway Manager

Ready to lead services that change lives?

We are looking for an experienced and inspiring Pathway Manager to lead our accommodation and outreach services for young people aged 16–25 who are homeless or at risk of homelessness. You'll lead high-performing teams, drive service excellence, and build strong partnerships to help young people move towards independence and brighter futures.

We're seeking a confident manager with experience leading support services, safeguarding vulnerable young people, managing risk, and delivering high-quality, compliant services. You'll be a skilled decision-maker, an effective people leader, and a collaborative professional who is passionate about achieving outstanding outcomes.

Join us where your leadership will make a real difference every day. In return, you'll receive comprehensive training, ongoing development, and the opportunity to help shape services that empower young people to reach their full potential.

Please note that this job opportunity is offered as a full-time (37.5 hours a week), permanent role. In addition, the appointed candidate will work across North Tyneside.

Key deliverables:

• You will hold specific responsibilities for ensuring the health and safety of the environment for clients, staff, visitors and volunteers through regular risk assessment, health and safety checks and reporting in accordance with the Health and Safety Policy.

• You will liaise with Depaul’s internal departments including Finance, HR, Quality and Compliance, Fundraising, Communications and Business Development as necessary to ensure the smooth running of the service.

• You will deploy and supervise the work of the volunteers who add value to the work that we do

• You will have specific responsibilities to ensure budgets are set as directed by the Executive Director of Finance and Resources, and is managed throughout the year by working with the finance team, and using its systems and processes.

• You will ensure the highest standards of support to young people is provided and that housing management is effective, and you will work to KPI targets in these areas.

• You will manage excellent local relationships, including regular meetings with commissioners, stakeholders and delivery partners such as Prime contractor and other service providers for homelessness services.

• You will undertake further duties as commensurate to the role, in line with Depaul Policies and Procedures and as identified by your line manager.

What we are looking for from you (Person Specification)

When completing your application form please address all the points set out below:

• Significant management experience, including experiencing of supervising the work of teams and individuals.

• Experience of sound decision-making process on a wide range of complex situations where there is a requirement to consider a range of options/courses of action and risk management, including safeguarding children and young people.

• Experience of safe service delivery to young people at risk, both in accommodation based and in the community.

• Experience of Ofsted compliance

• Experience of using Risk Assessments and Support Planning.

• Good literacy, numeracy and IT skills

• Experience of operating safeguarding requirements and procedures

• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.

• Commitment to promoting an environment, which has the highest regard for the Health and Safety of others.

• Personal and professional integrity

• High level understanding of professional boundaries and ability to maintain boundaries

• Effective collaborative working

• Ability to effectively reflect on own practices for ongoing learning and development

• Respect for the values and ethos of Depaul and its founding partners.

What You’ll Receive

· Tailored training and development

· Flexible working options where suitable

· 26 days annual leave, rising with service

· Family friendly leave policies

· Pension scheme with employer contributions up to 7%

· Employee Assistance Programme with 24/7 GP access

· Discounts across retail, travel, food, fitness and more

· Cash health plan for you and your family

· Death in service benefit

· Access to legal and practical support

Safer Recruitment

Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About Depaul UK

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.

As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Job purpose

To grow NEYDL's earned income across two distinct strands: securing commissioned services and contracts with local authorities and other organisations in the North East; and developing a national market for NEYDL's training products and DigiDAD platform, enabling professionals and organisations across the UK to improve the support available to young dads in their communities.

Hours - Full-time (35 hours per week, Monday to Friday, 9am-5pm), with occasional evening and weekend working expected to meet the needs of the charity. Four days per week considered for the right candidate.

Location - Hybrid, home-based with regular travel to Gateshead and nationally

Key responsibilities

Income generation and business development

•Identify and develop opportunities to secure commissioned services and contracts with local authorities, NHS bodies, family hubs, children’s services, early help teams and voluntary sector organisations

•Lead on the sale of NEYDL’s training products to professional audiences nationally, managing the full sales cycle from prospecting to close

•Where relevant to other business development activity, make professionals aware of DigiDAD as a free resource and refer interested contacts to the DigiDAD Engagement Officer for onboarding and follow-up 

•Develop and maintain a BD pipeline, setting annual targets in conjunction with the CEO and reporting progress to the board

•Identify new markets, audiences and partnership opportunities and make evidence-based recommendations to the CEO on where to focus BD effort.

Proposals, tenders and bids

•Lead on the development of proposals, tenders and commissioned service bids, working closely with the CEO and programme team to develop compelling cases

•Maintain awareness of relevant commissioning frameworks, procurement processes and funding opportunities that align with NEYDL’s offer

•Ensure all proposals and tenders accurately reflect NEYDL’s costs and margins and are consistent with the organisation’s financial requirements

Relationships and profile

•Build and manage relationships with commissioners, buyers, strategic partners and sector networks nationally

•Represent NEYDL at sector events, conferences and networks, raising our profile with the professional audiences we want to reach

•Work collaboratively with the DigiDAD Programme Manager to align BD activity with the growth of the DigiDAD platform

•Support the launch and positioning of NEYDL’s new national brand, contributing to marketing and communications activity that supports commercial growth

Organisational leadership and management

•Contribute to organisational strategy and annual planning as a member of the senior management team

•Report on BD performance and progress against targets to the CEO and board

•Work closely with the DigiDAD Engagement Officer (managed by the DigiDAD Programme Manager) to ensure a joined-up approach to professional audience engagement

•Comply with all NEYDL policies and procedures including safeguarding, data protection and equality, diversity and inclusion

Key relationships

•Chief Executive Officer: line manager and strategic lead

•DigiDAD Programme Manager: close working relationship on professional audience growth and platform promotion

•DigiDAD Engagement Officer: referral coordination on professional engagement and DigiDAD growth 

•Programme Managers and frontline team: to inform BD activity and support proposal development

•External: commissioners, local authority leads, NHS contacts, training buyers, sector networks

Targets 

Year 1 milestones 

The following milestones have been agreed with our primary Year 1 funder and represent the BDM's near-term priorities:

By six months:

• Approaches made to at least 25 contacts, including commissioners in all Family Hub areas in the North East and warm VCSE collaborators

By twelve months:

• Marketing and outreach completed with at least 100 contacts (warm and cold)
• Training delivered at least 10 times
• Indicative conversion targets achieved: approximately 3% of cold contacts and 25% of warm contacts progressing to a training booking (these are assumptions to be tested and refined through year one)
• Evaluation and review of year one learning completed; year two targets developed

Longer-term targets (to April 2029)

The following targets relate to the areas of work this role will contribute to, alongside the DigiDAD Programme Manager and wider team:

• Professionals trained through NEYDL's training products: 50 by April 2027; 350 annually by April 2029
• New professional DigiDAD registrations: 750 by April 2027; 1,400 annually by April 2029
• New young dad DigiDAD registrations: 510 by April 2027; 1,000 annually by April 2029

The Business Development Manager will play a central role in building the relationships and income pipeline that drives the training targets. DigiDAD registration growth is led by the DigiDAD Engagement Officer and wider team, with the Business Development Manager contributing through referrals identified in the course of other work.

Alongside these targets, NEYDL currently holds commissioned service contracts with several local authorities: Durham, Middlesbrough, Sunderland, Gateshead. A key priority for the Business Development Manager will be to maintain and strengthen these relationships, ensuring contracts are renewed and the value of our work to each commissioner is clearly evidenced. Beyond existing contracts, we are keen to secure commissioned funding in areas of the North East where we currently have limited or no presence.

Battersea is two years into an exciting phase of innovation and transformation as part of a five-year strategy to be here for every dog and cat. With increased investment in income generation, we have recently expanded our team to drive the growth necessary to achieve our organisational goals. Our fundraising team connects the journey of the animals in our care to the wider public, demonstrating how their contributions enable us to support every dog and cat. This is an opportunity to play a pivotal role in the implementation of our new strategy.

This role leads the ongoing development and implementation of Battersea's Supporter Experience strategy, creating relevant and engaging supporter experiences that build loyalty, increase long-term value and support income growth. Working across Public Fundraising and the wider Income Generation directorate, the role is responsible for shaping supporter journeys, embedding supporter-centred approaches and using insight, data and technology to continuously improve engagement, retention and supporter value.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year.
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
• Annual interest-free season ticket loans.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. If you would like to talk more about this, please contact us. Greyscale copies of the recruitment pack are also available on request.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Acceptable use of AI:

At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.

To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.

Closing date:

28th July 2026, 11:59pm

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s):

First round (online) - 5th August 2026

Second round (in person, it may include a task) - 11th and/or 12th August 2026

For more information about the role, please download our Recruitment pack.

Service Designer

Location:  Bromley

Salary: £250 per day

Vacancy Type: Contractor – Short-Term Project (1–2 days per week over 6 months)

About us:

Greener and Cleaner is a grassroots, community-led charity based in Bromley. Founded in 2019 by local residents, we support people and organisations to take practical action on climate change and sustainable living at home, at work and in their communities.

We have grown from a volunteer-led initiative into a thriving community charity, with thousands of engaged members and volunteers. We are a collaborative organisation, working closely with our team, volunteers and wider community to create inclusive, non-judgemental spaces that encourage learning, participation and behaviour change.

About the role:

We’re looking for a Service Designer to help us develop a new corporate-facing offer as part of our growing partnerships and corporate services.

This is a hands-on opportunity to shape a clear, scalable product or service that can be delivered to organisations, building on our existing workshops, training and engagement activity.

What you’ll do:

• Design and structure a new service offering for organisations
• Package existing activity into a clear, deliverable format
• Develop templates and presentation decks to support delivery
• Define how the service can be delivered consistently at scale
• Work with the team to test and refine the offer

Project details:

• £250 per day
• Approx. 1–2 days per week over 6 months
• Estimated total £6,500–£13,000 (depending on final scope)
• Remotely based

Equity, Diversity and Inclusion

Greener and Cleaner is committed to creating an inclusive and welcoming environment for everyone. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in the environmental and sustainability space. We value different perspectives, experiences and ways of thinking, and believe these strengthen our work and impact.

 How to Apply

We want to ensure the right person for the team, so please don’t allow imposter syndrome to get in the way of applying. If you think you would be a great fit, we’d love to hear from you, even if you don’t meet every requirement.

If you’re interested in applying, please click apply, where you will be redirected to our website. We will outline what we need from you there.

We look forward to hearing from you.