Support planner jobs
Counselling Service Administrator
Age UK Camden is recruiting an Administration Officer to join the Counselling Team.
Age UK Camden is a local, independent and innovative charity which has provided services to older people in Camden for more than 50 years through diverse and inclusive services. Our counselling services operate in partnership with the NHS Camden Talking Therapies for Anxiety and Depression iCope, and we offer time-limited counselling (on average 8-12 sessions) for clients with low to medium levels of depression, anxiety, and psychological issues.
The successful candidate will:
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Assist with the Counselling Services’ administrative needs and conduct tasks as required by the Counselling Service Manager and the Clinical Lead Councillor
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Ensure in conjunction with the Manager, the effective implementation of administrative systems for supporting the service including the maintenance of the Client Filing system and the databases, including Charitylog and IAPTus database.
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Make contacts with clients by telephone, email, letter and in person regarding their enquiries, referrals, progress and cancellation.
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Help arrange workshops and therapy groups as requested.
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(See Job description and person specification for full duties)
Salary: SCP 12-15 £29,071.14 to £30,672.75 pa FTE (£17,442.68 to £18,403.65 pa for a 21 hour week)
Hours: 21 hours per week Contract Type: Permanent
Closing date: Monday 21st July 2025 - 5pm
Interview dates: Thursday 31st July 2025 – in person
To Apply please complete the application form, equal opps form and criminal declaration
As part of the application process please submit an application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the criminal convictions declaration form.
Age UK Camden is an Equal Opportunities and London Living Wage Employer. Registered Charity No. 293446
The client requests no contact from agencies or media sales.
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are seeking a highly organised administrator to support our Fundraising team.
In this role, you will play a key part in supporting the Harris Federation’s impactful fundraising efforts through vital administrative assistance. Working closely with the Head of Fundraising and Partnerships and other team members, you will help celebrate and acknowledge our donors by crafting thoughtful reports and heartfelt communications. Your contributions will ensure donors feel valued through timely updates, expressions of gratitude and meaningful engagement.
You will also establish and maintain an efficient system to manage our donation records, ensuring that every contribution is acknowledged and appreciated.
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MAIN AREAS OF RESPONSIBILITY
Your responsibilities will include:
- Providing administrative support to the Fundraising, Partnerships and Alumni department of the Harris Federation
- Supporting the Head of Fundraising and Partnerships and colleagues with donor reporting, including managing invoices, preparing thank-you communications, providing timely updates and sending reports to funders
- Maintaining an accurate database and systems to manage donation records, ensuring data integrity and confidentiality
- Coordinating and tracking fundraising activities, deadlines and events to support the smooth operation of campaigns
- Assisting with scheduling meetings, managing calendars and organising internal and external communications
- Supporting the preparation of fundraising proposals, presentations and other documentation as required
- Handling incoming enquiries related to fundraising and partnership activity professionally and promptly
- Contributing to the evaluation and continuous improvement of fundraising administration processes
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Qualifications to degree or equivalent
- Intermediate knowledge of MS Office (specifically Outlook, Excel and Word)
- Excellent written and verbal communication and interpersonal skills
- The ability to maintain accuracy to a high standard
- Excellent prioritisation skills and time management
For a full job description and person specification, please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
Are you an inspiring, forward thinking leader ready to make a lasting impact on safe homes?
With major investment in our housing stock and a firm commitment to delivering safe, sustainable, and affordable homes, we’re seeking an exceptional Head of Compliance and Building Safety to help shape the future of our property services at St Mungo’s.
Reporting to the Director of Property Services, you will lead on all landlord health and safety compliance across a diverse housing portfolio. From strategy to delivery, you’ll inspire operational excellence, foster collaborative partnerships, and champion continuous improvement in building safety.
The role of Head of Compliance and Building Safety isn’t just about technical expertise, it’s about people. In this role you will drive and support transformational change in the quality, maintenance, and performance of our housing stock, with residents' voices at the heart of what we do.
Key responsibilities include:
· Work with a collaborative leadership style that prioritises meaningful resident engagement and codesign.
· Lead the management and maintenance of our property portfolio to the highest standards.
· Oversee landlord compliance and drive continuous improvement.
· Deliver fire and building safety programmes with strategic and operational oversight
· Support organisational goals and property service strategies in partnership with the Director.
· Ensure compliance with regulatory standards, including the Regulator of Social Housing.
· Contribute to our Asset Management Strategy, with a focus on safety, sustainability, and growth.
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In this role you will be work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We are looking for a collaborative leader, with a passion for safe homes and meaningful resident engagement. If you can bring expert leadership in landlord compliance, including fire and building safety, with a focus on high performance, value for money, and a customer focused culture, we encourage you to apply. You should demonstrate the below:
- Proven success delivering fire and building safety remedial programmes.
- Experience in financial planning and budget management.
- Sharp attention to detail and a commitment to client safety.
- Experience in leading large functional teams with a leadership style that empowers managers to deliver effective results.
- Demonstrated ability to engage clients, residents and customers to improve services.
- Deep knowledge of compliance asset management, legislation, and performance assessment.
- Excellent communication skills with abilities to present information to senior teams.
- Strong negotiation skills with experience building strategic partnerships.
- Relevant industry based qualifications or equivalent experience.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to submit your CV and Supporting Statement. INCLUDE FOR QUICK APPLY ONLY
To find out more and apply please go to the St Mungo’s careers page on our website. INCLUDE FOR EXTERNAL SITES
Closing date: 10am on 21 July 2025
Interview and assessments on: 29 and 31 July 2025
For external sites
What we offer
· Excellent Development and Growth Opportunities
· A Diverse and Inclusive Workplace
· Great Pay and Other Benefits
Are you an inspiring, forward thinking leader ready to make a lasting impact on safe homes?
With major investment in our housing stock and a firm commitment to delivering safe, sustainable, and affordable homes, we’re seeking an exceptional Head of Compliance and Building Safety to help shape the future of our property services at St Mungo’s.
Reporting to the Director of Property Services, you will lead on all landlord health and safety compliance across a diverse housing portfolio. From strategy to delivery, you’ll inspire operational excellence, foster collaborative partnerships, and champion continuous improvement in building safety.
The role of Head of Compliance and Building Safety isn’t just about technical expertise, it’s about people. In this role you will drive and support transformational change in the quality, maintenance, and performance of our housing stock, with residents' voices at the heart of what we do.
Key responsibilities include:
- Work with a collaborative leadership style that prioritises meaningful resident engagement and codesign.
- Lead the management and maintenance of our property portfolio to the highest standards.
- Oversee landlord compliance and drive continuous improvement.
- Deliver fire and building safety programmes with strategic and operational oversight
- Support organisational goals and property service strategies in partnership with the Director.
- Ensure compliance with regulatory standards, including the Regulator of Social Housing.
- Contribute to our Asset Management Strategy, with a focus on safety, sustainability, and growth.
In this role you will be work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations.
About you
We are looking for a collaborative leader, with a passion for safe homes and meaningful resident engagement. If you can bring expert leadership in landlord compliance, including fire and building safety, with a focus on high performance, value for money, and a customer focused culture, we encourage you to apply. You should demonstrate the below:
- Proven success delivering fire and building safety remedial programmes.
- Experience in financial planning and budget management.
- Sharp attention to detail and a commitment to client safety.
- Experience in leading large functional teams with a leadership style that empowers managers to deliver effective results.
- Demonstrated ability to engage clients, residents and customers to improve services.
- Deep knowledge of compliance asset management, legislation, and performance assessment.
- Excellent communication skills with abilities to present information to senior teams.
- Strong negotiation skills with experience building strategic partnerships.
- Relevant industry based qualifications or equivalent experience.
We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 21 July 2025
Interview and assessments on: 29 and 31 July 2025
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team which leverages media, legal and data-driven expertise to strengthen independent journalism, enable access to the law and promote responsible business. The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we aim to foster free, fair and informed societies by harnessing the power of the media, the law and data intelligence. We do this by informing, empowering and equipping key actors working in our areas of focus so that their decisions can have a positive impact on people, society and the environment. Our unique combination of media and legal expertise enables us to deliver targeted capacity-building programmes, research, news, legal support and convenings that support our mission. Together, we can shape a prosperous planet where no one is left behind.
TrustLaw
TrustLaw is the global pro bono service of the Thomson Reuters Foundation. As the world’s leading pro bono legal service, TrustLaw helps high-impact civil society organisations, social enterprises, and independent media to grow, streamline their operations and navigate complex laws and regulations by connecting them with free legal assistance from the best law firms and corporate legal teams around the world. We also deliver groundbreaking legal research on key social and policy issues that our members use to support their advocacy and law reform efforts, and deliver innovative capacity-building workshops.
The Foundation is recruiting a dynamic Senior Legal Officer to help expand, strengthen and innovate our TrustLaw programme in the Europe, Middle East and North Africa (EMENA) region. Reporting to the Senior Legal Programme Manager, EMENA, and working closely with the regional Programme Manager and Officer, the Senior Legal Officer will manage legal pro bono projects from TrustLaw’s community of civil society organisations, social enterprises and independent media organisations, and support the team on thought leadership initiatives.
About the Role
As a Senior Legal Officer at Thomson Reuters, you will:
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Scoping legal pro bono requests from our community of civil society organisations, social enterprises and independent media organisations so that the requests clearly explain the legal needs for lawyers to advise on.
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Managing pro bono requests, including connecting the pro bono client with lawyers, collecting feedback and following up with the parties involved.
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Designing, scoping and overseeing cross-border legal research projects, tools, resources and other content that address the most critical social and advocacy needs facing our members.
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Proactive supporting of TrustLaw’s regional portfolio of law firms, corporations and other key stakeholders in EMENA to ensure TrustLaw regional quality and growth metrics are met.
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Actively pursuing and cultivating relationships with law firms to secure their commitment to pro bono projects, employing persuasive communication strategies to highlight the impactful role they play in advancing social and environmental objectives through TrustLaw initiatives.
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Administering the service, for example through inputting into databases, planners, and trackers, running Salesforce reports, ensuring members have up-to-date contact information, inputting into quarterly reports, responding to requests for information, etc. in a timely manner.
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Contributing to the TrustLaw global annual strategy, and supporting the implementation of a regional strategy to expand and activate TrustLaw membership, ensuring we serve the best NGOs, social enterprises and independent media organisations, as well as the strongest law firms and corporate in-house legal teams.
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Executing a robust communications, engagement and outreach strategy that includes member events and promotion of TrustLaw publications.
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Maintaining a high profile in EMENA by attending, supporting and coordinating events for TrustLaw and the Thomson Reuters Foundation, including by speaking publicly on our work at panels, roundtables, panel discussions, workshops, trainings, conferences or other speaking engagements.
About You
You are a fit for the role of Senior Legal Officer if your background includes:
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Legal experience (preferably with at least 1 year post qualification experience) working either in a law firm, in-house legal team or non-profit organisation.
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A good understanding of the legal and NGO sectors in EMENA (and, in particular, the UK), and an understanding of the challenges and opportunities that pro bono opportunities bring to law firms and legal teams;
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Experience of project management or co-ordination is highly favourable.
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Excellent time management and organisational skills including the ability to effectively and independently manage multiple matters and projects in a fast-paced environment.
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Excellent research, drafting and analytical skills, with strong attention to detail.
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Excellent interpersonal and communication skills – able to establish and maintain positive working relationships internally and externally with people from a wide variety of cultures and backgrounds.
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Being ambitious, dynamic, and creative.
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Experience in Salesforce would be favourable, experience working with databases essential.
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Experience organising events or trainings would be favourable.
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Fluency in English, other languages favourable (e.g. French, Spanish, German, Arabic).
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Willingness to travel internationally.
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Pre-existing right to work in the UK.
This is a full-time role based in London, with a minimum of two days in our office in Canary Wharf. The salary is relative to the local charitable sector and will be commensurate with experience.
How to Apply
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The deadline for applications is 11July 2025. However, applications will be considered on a rolling basis until the post is filled.
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To apply for this position, send your CV and cover letter in English, describing how you meet the specifications for this role, what you bring to it, and your availability to start. Applications without a cover letter will not be considered.
What’s in it For You?
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Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
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Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
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Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
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Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
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Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.
About Thomson Reuters Foundation
The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.
Are you interested working on an exciting city-wide fundraising project? We are looking for a community and events fundraiser to join our fundraising and marketing team.
About Us
Amaze is a Sussex-based charity that supports families with children and young people with special educational needs and disabilities (SEND). Amaze’s fundraising is growing. We used to fundraise mainly through trusts and foundations. We still receive a large portion of our income from statutory funders (such as councils and the NHS). In the last 18 months we have begun work to increase our income from other sources. We are launching a big and exciting art-based fundraising project that will take place in autumn 2026. In this project we will work closely with artists, businesses, schools and members of the public. We are looking for a fundraiser to help us deliver the project, working within and alongside our fundraising and marketing team.
About the job
As our Community and Events Fundraiser, you will be responsible for a variety of tasks. You will help plan fundraising events, organise our presence at community activities, and support our wonderful volunteers. A big part of your job will be building strong relationships with schools and community groups, encouraging them to get involved and supporting them in their fundraising efforts. In this role, you will be responsible for organising events, liaising with schools, youth groups and artists, supporting volunteers and supporting community fundraisers. You will be within the Fundraising and Marketing team at Amaze, which currently has 4 members of staff, led by the Head of Fundraising and Marketing. You will be a mix of office and home-based, with some days at events and activities within Brighton & Hove.
Our benefits
Hybrid working out of Amaze’s Brighton office, with some homeworking (50% of hours) + 5% pension, pro-rata 26 days a year, + extra 3 days at Christmas + Public Holidays. Other staff benefits include flexible, family and carer-friendly working, support for staff health and wellbeing, learning and development, and access to discounts schemes.
Skills and experience required
We are looking for someone with experience in a fundraising or events role, or who has similar skills from another career. The ideal candidate will be a great communicator who is passionate about encouraging people to support a good cause. You should be organised, able to manage your own workload, and enjoy working with a wide range of people.
Person specification
If you are enthusiastic, organised, and want to be part of an exciting project that supports local families, we would love to hear from you. Please see the person specification in the job description for more details on what to include in your application. All applications will be measured against the person specification, so we encourage you to show how your experience meets these listed criteria in your letter.
To support your application, please visit our website and read: Community and Events Fundraiser Job Description, 2023 Staff benefits policy, Terms and conditions
The provisional dates for interviews are Monday 4th August 2025. You are warmly encouraged to contact us for an information discussion about the role.
The client requests no contact from agencies or media sales.
About us:
At Back Up, we have big ambitions. We launch our bold new strategy in April 2025 and together we’ll be working hard to make sure everyone affected by spinal cord injury has access to the support they need. We have a unique portfolio of high-impact services, and we are the only spinal cord injury charity in the UK providing dedicated services to children and young people.
At Back Up, inclusion is at the heart of everything we do. We are committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. We particularly welcome applications from those from black, Asian or ethnic minority backgrounds or those with higher level spinal cord injuries.
In 2024 Back Up won The Times and The Sunday Times Spotlight Award for Best place to work for disabled employees. Previously, Back Up was voted one of the top ten charities to work for (Third Sector Best Charities 2020). The enthusiastic, inclusive and supportive spirit of our very skilled staff ensure excellence in the services we deliver.
About the role:
Do you have experience of working with disabled people? Are you a highly organised team player with an eye for detail and a passionfor making a difference?If so, Back Up could offer you an inspiring and fulfilling role making a significant difference to the lives of people with spinal cord injuries.About the role:All of our courses aim to increase confidence and independence in a supportive environment. They’re also led by people who have a spinal cord injury themselves–allowing participants to learn from others who have who have been there and can understand the issues and challenges.
As Courses Team Leader, you will be working closely with our Courses Coordinators and the wider team to oversee the ongoing development and delivery of this key part of Back Up’s services.You will be need to be creative, well organised and be a supportive line manager with supervisory experience. Most important though is your commitment to supporting those affected by spinal cord injury to thrive.
For full details please see our job description.
How to apply
Please apply by emailing recruitment @ backuptrust. org. uk by midnight on 10 July 2025.
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A CV with salary information for your most recent post and two referees, one of whom should be your present or most recent employer. We will contact them after interview.
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A (maximum) two side A4 supporting statement, saying why you want the job and explaining how you fit the person specification. This statement is crucial; CVs alone will not be accepted. We will acknowledge receipt of your application, and then let you know if you are to be invited to interview.
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A completed equal opportunities form. This form will be kept separate from your application, and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in but it will help us improve and maintain high standards.
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We will acknowledge receipt of your application, and then let you know if you are to be invited to interview. Interviews will be held on 14 July 2025. Please let us know if you are unable to make that date.
What will the process involve?
The process will involve at least one interview round which will be either in person or online. There will be a panel interviewing you and you may be asked to complete a task beforehand to present to the panel. If you need any support or adjustment to the recruitment process at any stage, do please ask and we’d be pleased to work with you to put these in place so that you can perform to the best of your abilities throughout the process and demonstrate your suitability for the role. Please email recruitment @ backuptrust. org. uk
Guaranteed Interview Scheme
As a ‘Disability Confident’ employer we are committed to the inclusion of disabled people as candidates and employees. We are proud that we get high numbers of disabled people applying for roles at Back Up. We will offer an interview to a fair and proportionate number of disabled applicants that meet the minimum criteria for the job.
Please let us know if you are eligible for the scheme: recruitment @ backuptrust. org. uk
Don’t meet every single requirement?
At Back Up we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every criteria in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles at Back Up.
At Back Up, we inspire people affected by spinal cord injury to get the most out of life.




The client requests no contact from agencies or media sales.
Job Title: Helpline Contact Centre Manager
Location: Homeworking with a requirement to occasionally work at Head Office (Vauxhall, London)
Salary: £49,538 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full time, Permanent
Hours: 37.5 hours per week, As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This is an opportunity to join Refuge as a Helpline Contact Centre Manager for the National Domestic Abuse Helpline, the role is designed to provide high quality practical and emotional support to Deputy Managers across the NDAH, the postholder is also responsible for the ongoing management of our contact centre, the platform that survivors use to contact the NDAH.
The National Domestic Abuse Helpline provides a national gateway to services and survivors across the UK fleeing domestic abuse, working in consultation with the Senior Operations Manager. The post holder is required to be a strategic leader, a versatile individual with excellent people management and interpersonal skills along with knowledge of domestic abuse, housing, welfare and legislation. The post-holder will be responsible for the ongoing management of our contact centre Genesys, a platform that helps us support our survivors and professionals contacting the NDAH.
As part of this role, you will be required to participate in an out-of-hours rota that includes evenings, weekends and night shifts.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing Date: 09:00am 8 July 2025
Interview Date: 15 July 2025
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development.
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
The client requests no contact from agencies or media sales.
We are looking for an ambitious and strategic Development Director to shape the future and income streams for our museum & mill . This is an exciting opportunity for an experienced individual to build a ground up strategy and lead the development of an ambitious organisation.
Thanks to generous funding from The National Lottery Heritage Fund, The Pilgrim Trust, The Headley Trust, Granada Foundation & Arts Council England, The Silk Heritage Trust is embarking on an ambitious 18-month development programme Strengthening The Future of Macclesfield's Heritage.The Trust is working to establish The Silk Museum and Paradise Mill as a national centre for silk heritage and heritage textile crafts. Strengthening The Future of Macclesfield’s Heritage moves the Trust towards this vision, strengthening fundraising capacity plus staff and board skills, to provide a solid foundation for the future.
The Trust has achieved a great deal over the last 5 years, securing funding from public sources, trusts, and foundations. This newly created role will build on this success and attract substantial support from individuals and corporate sources. It involves working with internal and external stakeholders to raise funds for core funding, projects, and capital campaigns. It is envisaged that the post-holder will work with Trustees and staff to establish a Development sub-group to inform and drive this work. Strategic planning and communications are key to this. This role will drive forward new plans for individual giving, philanthropy and fundraising to significantly rebuild the Trust’s reserves.
Role:
To lead the Trust’s work towards financial resilience through broadening its income streams
To increase voluntary income from funders and philanthropists by 50%, reflating free reserves, through an ambitious Development & Fundraising Strategy
To initiate, lead, and deliver projects to develop and transform the work, premises, and staff of the Silk Museum & Paradise Mill, working with consultancy support to:
· Develop a 3-5 year business plan
· Cost and plan options for tackling the site:
o Limitations to accessibility and visitor welcome
o Constraints to income generation
o significant challenges to building maintenance, environmental sustainability, care, and display of our collections
o rising energy costs
· Secure funding for major conservation, building repairs and organisational development.
To build a new supporter community and membership offer to attract supporters and philanthropists for the Trust’s development plans
To build and lead strong relationships with partners for collaboration, fundraising, and sponsorship
To drive strong working relationships and communication with Museum staff, volunteers, and Trustees, to develop a broad fundraising ethos, including training and mentoring to Trustees and Museum staff
To keep current with fundraising sector developments, approaches, and opportunities
Specific Responsibilities and Duties:
Development
· Review and develop the Trust’s Development & Fundraising Strategy, identifying and pursuing fundraising opportunities, campaigns, and funding applications in line with this strategy, including:
o Trusts and foundations
o Statutory funders
o Corporate support and partnerships
o a new legacies programme, Supporters, and individual giving programmes
· Maximise income and in-kind support through fundraising activities onsite and online, including events and sponsorship, to engage current supporters and cultivate new relationships.
· Ensure that all fundraising activities are delivered professionally and timely to ensure maximum and meaningful engagement
· Manage the evaluation of fundraising activities and prepare and submit reports to key stakeholders.
· Deliver reporting for statutory funders, ensuring that the museum delivers on its reporting requirements in a timely manner.
General responsibilities and duties
· Oversee the work of the Programming Team (Senior Curator, Paradise Mill; Museum Curator; Community Engagement Programmer) in delivering, evaluating, and reporting on existing funded programmes, including Arts Council CIP, Pilgrim Trust, Granada Foundation, Foyle Foundation, and Macclesfield Town Council.
· Contribute to the success and culture of The Silk Heritage Trust
· Interact and cooperate proactively with all employees, trustees, and volunteers, ensuring good teamwork.
· Manage performance of staff, volunteers, and researchers as appropriate and in line with the Trust’s performance management processes.
· Make best use of technology across our activities.
· Support effective communications and promotion of The Silk Museum and Paradise Mill
· Work flexibly at times and on occasions that connect with the needs of audiences and communities.
· Ensure we are adhering to and compliant with our policies, processes, and statutory obligations.
· Help to ensure any barriers to equality of opportunity are removed and to eliminate unfair and unlawful discrimination, giving everyone an equal chance to learn, work and live free from discrimination and prejudice.
We are seeking an enthusiastic and target driven individual with experience of delivering investment from wide range of funding streams. The successful candidate will have a passion for storytelling, relationship building and strong negotiation, networking, and stewardship skills. You will know the complexities of working with funders and stakeholders and are able to develop strong long-term relationships, resulting in investment.
Diversity and equality within our workforce, programmes and approaches is crucial to our mission of being inclusive and relevant to our communities. We want everyone to feel welcome. We, therefore, particularly welcome applications from candidates under-represented at The Silk Museum and within the heritage sector, including Global Majority candidates and/or candidates with disabilities.
The client requests no contact from agencies or media sales.
INDIVIDUAL GIVING MARKETING SENIOR EXECUTIVE
Salary: £32,000 - £35,000 per annum
Reports to: Marketing Manager - Individual Giving
Department: Marketing, Fundraising and Engagement
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)
Employment type: Permanent
Working hours: 35 hours per week (we are open to Compressed Hours)
Closing date: Sunday 13 July 2025, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.
We have an exciting opportunity for you to join us as an Individual Giving Marketing Senior Executive. We need you to support the development of supporter acquisition and retention campaigns across the Individual Giving (IG) marketing function to achieve the relevant product objective for Fundraising & Marketing. You'll support the Individual Giving Marketing Manager to deliver the marketing plan, meeting and exceeding KPIs, to time and budget. You'll be part of a team implementing our strategy to grow our regular giving audience by delivering an exciting portfolio of multi-channel and supporter-centric campaigns.
What will I be doing?
Leading on the delivery of campaign set up, development and launch across multiple channels (including ALT digital channels, telemarketing, direct mail, email, social)
Translating cross-channel integrated briefs into production specific briefs, leading on the delivery of data and digital campaign set-up requirements in collaboration with a number of internal teams
Taking responsibility for the content and creative production process, working with internal and external stakeholders to develop compelling creative across a range of channels
Leading on in-campaign reporting and post-campaign analysis, sharing recommendations for optimisation and to improve the effectiveness of future campaigns
Working with UX experts to devise pre-launch test and learn initiatives, using results to recommend areas for optimisation
With Marketing Executive support, leading on all aspects of campaign delivery including direct mail production and new supporter letter fulfilment
Keeping the marketing activity plan up to date and ensuring upcoming campaigns and activity are being briefed in to the correct teams in advance taking into account team SLAs
Being a marketing expert for the relevant product function, mentoring and upskilling 1 Marketing Executive.
What skills are you looking for?
Relevant experience of delivering multi-channel campaigns, from planning through to execution and analysis, that meet campaign KPIs
Good understanding of end-to-end supporter journeys and the role of different channels in fully integrated campaigns
Experience of managing and motivating agencies to drive maximum value from relationships
Strong time management skills
Commercially aware with experience of budget management
Data-driven with a good understanding of UX principles and experience of interpreting results and recommending opportunities for optimisation
Experience of developing highly effective campaign assets for use across channels
Experience of building positive working relationships and working effectively as part of a team
Experience of managing own workload, meeting deadlines and effectively handling changing priorities
Strong Microsoft Office skills, including Excel and PowerPoint.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We review pay annually and aim to recognise individual performance and achievements.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.
Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Background
Congenital Heart Disease affects 1 in 125 newborn babies, it is the most common condition at birth. Around 17,000 babies, children and adults are treated by the Leeds Congenital Heart Unit (LCHU) every year. The LCHU is the specialist heart centre for all of Yorkshire, The Humber, North East Lincolnshire and North Derbyshire.
Children’s Heart Surgery Fund (CHSF) provide tailored emotional, financial and practical support and essential resources to heart patients and their families. When families need us most, CHSF provide parent accommodation close to the hospital and a dedicated family support service during a child’s treatment. CHSF also provide vital medical equipment and resources to the Leeds Congenital Heart Unit and 19 regional clinics, including start-up NHS staff roles and specialist training across the network.
CHSF is a completely self-funded charity. Together, we are able to nurture a wonderful community of children, young people, adults and their families affected by congenital heart disease to live empowered lives.
Job Summary
As Fundraising Researcher you'll be responsible for proactively researching potential funders including corporate foundations and community funds, charitable trusts and other organisations to support our ambitious fundraising team. Working closely with the Trusts & Foundations Manager and Corporate Partnership Managers you'll ensure fundraising activity is supported across the organisation with robust research.
Role and Responsibilities
1. Research and identify charitable trusts and foundations, corporate, government and other funding opportunities that align with CHSF’s mission, vision and values.
2. Use prospect research tools and techniques to collate detailed prospect information e.g. business insider bulletins, directories, websites, AI etc.
3. Compile key information about each funding opportunity, including deadlines, eligibility criteria, application questions, and funder priorities, in a structured format.
4. Assist in reviewing and prioritising potential funding opportunities based on suitability for CHSF.
5. Support with impact monitoring and reporting to funders and corporate partners, including liaising with staff at the Leeds Congenital Heart Unit to collect information.
6. Organise and archive past grant applications, ensuring a structured and accessible digital filing system.
7. Support the team by keeping funding research up to date and easy to access for future applications.
8. Collaborate with finance/fundraising teams to ensure grant research aligns with fundraising priorities.
9. Work with the Marketing Team to promote funding received to meet the requirements of the funder.
10. Strong understanding of due diligence, data protection and fundraising regulations.
Other
1. To work flexibly as required by the needs of the service and carry out any other reasonable duties as required.
2. To prepare for and participate in monthly supervision sessions with your line manager.
3. To help promote CHSF fundraising opportunities, where appropriate and work with the fundraising team on new initiatives.
4. Adhere to charity’s policies and procedures.
5. To provide other support as identified by your line manager and commensurate with purpose of the role.
Benefits:
· 27 days annual leave (not including bank holidays), increasing to 29 days after 5 years’ service and an additional day off for birthdays
· Company pension scheme
· Health care cash plan
· Death in Service after successful completion of 12 months’ service
· Employee Assistance Programme
· Access to blue light card, charity worker discounts etc.
We are an equal opportunities employer and welcome applications from all parts of the community.
The client requests no contact from agencies or media sales.
Are you an experienced finance professional looking to make a real difference in your community? Do you want to use your skills to support a fast-growing, purpose-driven charity making a positive impact across Northamptonshire?
We’re looking for a proactive and values-driven Finance Manager to join our expanding team at an exciting time of growth. This role offers a fantastic opportunity to shape and lead the finance function of our award-winning charity. As part of the senior leadership team, you’ll work closely with the CEO and Chair of the Finance Committee to ensure we continue delivering life-changing work.
Why Join Us?
Purpose-Driven Work – Be part of a team transforming lives across Northamptonshire through innovative, community-focused programmes. Flexibility – Enjoy a part-time role with hours that work around you, including hybrid working options. Autonomy & Impact – Take ownership of the charity’s financial strategy and systems, with direct input into decision-making. Supportive Environment – Join a passionate and collaborative team that values integrity, inclusion, and continuous improvement.
Ongoing training and CPD – Join a passionate and collaborative team that values integrity, inclusion, and continuous improvement.
What You’ll Do
•Lead financial planning, reporting, and budgeting processes.
• Manage day-to-day finance operations and oversee internal controls.
•Support funding, grant management, and compliance with charity finance regulations.
• Work closely with the CEO and Board to guide sustainable growth.
•Play a key role in driving the charity’s impact and future success.
What We’re Looking For
• Qualified or part-qualified accountant (e.g. ACCA, CIMA, AAT) or equivalent experience.
• Strong financial management skills – ideally with charity sector knowledge.
• A confident communicator who can explain finance clearly to non-financial stakeholders.
Someone who’s hands-on, detail-oriented, and passionate about making a difference.
Benefits
• Access to bespoke CPD and training from our partners including the Premier League, EFL, Northampton Town FC & the FA.
• Ongoing support and development via monthly one to ones and an annual training plan to support your personal and professional growth.
• Free tickets to NTFC men’s and women’s matches
• Work laptop provided.
• Flexible working patterns and remote working available.
• Free NTFC Community Trust kit worth £150
• Access to Employee Assistance Programme (EAP) with wellbeing perks and counselling
The client requests no contact from agencies or media sales.
NACCOM is recruiting a new permanent External Affairs Manager to lead the work of our small but highly impactful External Affairs team.
About the role:
NACCOM is a national network of over 135 frontline organisations and charities across the UK, working together to end destitution amongst people seeking asylum, refugees and other migrants who aren’t able to access public funds because of their immigration status.
We do this by campaigning collectively for a fairer, more humane immigration system that doesn’t leave people destitute, and by sharing our learning, innovation, and resources across our membership to increase the level of accommodation provision and support the network is able to provide.
Join our charity at a pivotal moment. As our External Affairs Manager, you’ll sit at the heart of a high-performing, fully remote team, ensuring that migrant homelessness and destitution is high on the agenda. You will lead and mentor a talented External Affairs team, amplifying NACCOM’s voice as the UK’s expert voice on how the asylum and immigration system drives homelessness and destitution.
With our 20th-anniversary milestone and a bold new organisational strategy on the horizon, you’ll seize fresh opportunities to deepen our influence. Working hand-in-hand with frontline members, people with lived experience, and high-profile partners, you will deliver sharp, evidence-led campaigns and projects that put migrant homelessness at the top of policy and media agendas.
A strong aptitude for communications and campaigns, and an understanding of how that works alongside policy and research to underpin the external affairs function, is vital.
This role is for a dynamic, collaborative advocate who is passionate about social justice. If you’re ready to turn insight into impact — shaping narratives, forging alliances, and driving systemic change—we’d love to welcome you to NACCOM.
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Key role information:
Hours: Full-Time (35 hours) or Part-Time (28 hours) per week
Salary: Starting salary £43,000 annual FTE (plus £4,000 London Weighting if applicable)
Leave: 25 days per annum plus Bank Holidays (England and Wales) pro rata plus additional concessionary days off between Christmas and New Year
Pension:NACCOM will contribute 6% of your gross salary
Additional benefits: flexible working hours, wellbeing time, wellbeing practice and Calm App
Contract: Permanent
Location: Home-based plus travel - all in the UK (approx 5 days per month). Opportunity to work part-time in a members’ office or a co-working space.
Responsible to: Director
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Job purpose:
The External Affairs Manager will work closely with the Director and provide vital support to NACCOM and its members by:
- Ensuring the strategic planning, management and alignment of communications, policy, research, campaigns, and advocacy as part of the External Affairs function at NACCOM.
- Ensuring NACCOM’s external affairs functions feed from and into our network development work and our Community Ambassador / Research programme
- Growing and safeguarding NACCOM’s brand identity, integrity and strategic positioning across all our external channels, networks and audiences.
- Line-managing and supporting the Policy and Research Co-ordinator, Community Research Facilitator and part-time Communications Co-ordinator (currently covered by a freelancer) as well as managing any external consultants NACCOM works with across the External Affairs function.
- Along with the Director, acting as spokesperson for NACCOM.
- Overseeing the spend against budget for External Affairs-related work.
- Representing NACCOM at key, high-level meetings and coalitions, including with journalists, decision-makers and partners.
- Actively supporting a culture of collaboration, support and mutual respect at NACCOM and across the membership network.
For more information about the role, including person specification, please download the Job Description.
Recruitment timescales:
- Tuesday 8 July 2025 at 23.59: Deadline for applications
- Wednesday 23 and Thursday 24 July 2025: Stage one interviews held online as a Zoom call.
- Wednesday 30 July 2025: Stage two interviews with team, ideally in person but possibly online.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Individual Giving Executive
c.£33,000 per annum
Remote
The Talent Set is thrilled to partner with a leading UK children’s charity to recruit a Senior Individual Giving Executive.
This exciting opportunity plays a key role in delivering impactful, multi-channel fundraising campaigns. The successful candidate will manage high-value projects across channels such as digital, direct mail, DRTV, and telemarketing, supporting income growth through regular giving, lotteries, cash appeals, raffles, and more.
This is a fantastic role for someone with strong campaign management experience who’s ready to step up and help shape future planning, guide junior team members, and work collaboratively with a wide range of internal and external stakeholders.
If you're passionate about creating powerful supporter journeys and driving fundraising success, this could be your ideal next step.
Key Responsibilities:
- Plan and manage end-to-end fundraising campaigns across a range of channels including digital, direct mail, DRTV, dialogue, lottery, and raffles—ensuring compliance, timely delivery, and budget management.
- Support strategic development by evaluating campaign performance, contributing insights, and making data-driven recommendations to inform future Individual Giving strategy.
- Oversee campaign budgets, including forecasting, processing invoices, monitoring variances, and supporting the development of annual income and expenditure plans.
- Collaborate with internal and external stakeholders, ensuring campaigns align with brand guidelines, fundraising strategy, and organisational goals.
- Mentor and support junior team members, providing guidance on campaign delivery, professional development, and internal processes.
- Champion continuous improvement, staying up to date with sector trends, contributing to team planning, and actively supporting diversity and inclusion within the organisation.
Person Specification:
- Proven experience managing campaigns across at least two fundraising channels (e.g. face-to-face, telemarketing, direct mail, DRTV, or digital), with strong understanding of creative processes, data segmentation, and campaign evaluation.
- Skilled in setting and monitoring budgets, working to KPIs, analysing campaign performance, and supporting data-driven decision making.
- Ability to plan, prioritise and manage multiple projects simultaneously under pressure, ensuring timely delivery and accuracy in all aspects of campaign delivery.
- Excellent verbal and written communication skills, with experience liaising with internal stakeholders and external suppliers, and ability to give clear, constructive creative feedback.
- Confident using Microsoft Office (especially Word, Excel, Outlook), with analytical and numeracy skills and familiarity with database and data briefing tools.
- Proactive in personal development and supporting others, demonstrating flexibility, team spirit, and problem-solving capabilities in a fast-paced, changing environment.
What’s on Offer:
- Play a central role in delivering impactful fundraising campaigns across a range of high-performing channels including digital, DRTV, and direct mail.
- Contribute to the planning and development of the charities Individual Giving strategy, with opportunities to shape future campaign direction and innovation.
- Benefit from tailored learning and mentoring opportunities, including overseeing junior team members and collaborating across specialist teams and external partners.
- Be part of a mission-led organisation making a tangible difference across the UK, with values of hope, respect and inclusion at its core.
- Enjoy a healthy work/life balance with a supportive working policy, flexible hours, and travel only when required for essential team meetings or key events.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
We are seeking a faith filled, people focussed senior leader offering operational management which includes oversight of our Support Services Hub and staff team and developing commercial enterprise, to contribute to our financial resilience and resource mission.
The Operations Manager will work closely with the Team Rector in developing and implementing the strategy, systems and capacity to enable the parish and its churches and worshipping communities to be effective in fulfilling the parish vision and priorities.
The purpose of the role is to provide strategic oversight and efficient management of the operational, administrative, financial, HR, safeguarding and property functions of the parish. The role includes day to day management of the Support Services Hub and staff team who are at the forefront of support for operations and enterprise.
In terms of enterprise, your role will be to develop and implement an entrepreneurial approach to income generation and financial sustainability. This might focus on our use of buildings, the development of other innovative commercial enterprise and developing and implementing other fundraising strategies (including grant applications). We already hire out many of our buildings, yet we recognise that our buildings and grounds, could be used more innovatively and are seeking somebody who will bring innovation to our thinking and enable our assets to be stewarded more effectively. We are committed to working with the Operations Manager in support of these strategies.
In all elements of the role, you will be expected to provide operational excellence in line with best practices and agreed protocols, promote a positive work culture that encourages growth and development.
We are excited by the potential of this key appointment within COHL, the scope of the work and the opportunities we believe it will unlock. This is a developing role, that will be shaped by the postholder working with the Team Rector and others, and as such may be subject to change as new initiatives emerge and develop over time.
We believe in a generous God, from whom all things come, and He invites us to steward these gifts well. If this is your conviction and you have the experience and skills, we’d love to hear from you.
Please ensure, that either in your covering letter or in your answers to the screen questions, that you address the following:-
1. Please give your reasons for applying for this post. You should outline your interest in the post and describe your relevant skills and experience. You should also use this space to tell us anything not covered elsewhere, which you feel is relevant. Please refer closely to the person specification when completing this section.
2. Please tell about your Christian faith and how you feel God may be calling you and equipping you for this role.
"Growing Christ-centred communities that enable everyone to flourish" We're a group of churches working together in a parish in Liverpool.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Domestic Abuse Practitioner
Hours of work: 37.5 hours per week, flexibility required.
Salary: £27,921
Annual leave: 25 days plus back holidays and birthday leave
Benefits: - Monthly car user allowance
- Pension following 3-month probationary period of 5%
Contract: Permanent
Responsible to: Team Manager
Location: Hexham base, outreach working across Northumberland.
Relevant Background in working with adult victim/survivors and experience: children and young people.
Qualifications: Level 4 NVQ or CAADA IDVA training desirable. Successful applicant will be required to undertake additional training.
Northumberland Domestic Abuse Service
NDAS provides support to all victims who have been the subject of domestic abuse/violence, supports them through the criminal justice system and offers relevant advice and assistance, both practical and emotional.
NDAS empowers victims to make decisions, increase their options, their confidence and safety. Prevention and awareness raising activities are also delivered across Northumberland and counselling to the children of our service users.
Established in 2003, NDAS has a track record of providing excellent services and is a key member of domestic abuse provision in Northumberland. We have a secure financial foundation and are looking forward to developing our team to continue to provide essential services in tackling domestic abuse.
This is a key role within NDAS managing our operational delivery team working across the county. We are looking for a motivated professional who is passionate about delivering the best possible prevention and support services.
OUR VALUES
Welcoming: We welcome you, whoever you are
Believing and accepting: We believe you, accept you and will not judge you. We do not discriminate
Understanding: We understand what you are experiencing. Our staff are here to listen
Protecting: We make sure you stay safe and will help you to make plans to ensure your safety
Empowering: We help you to find your voice and gain confidence and independence
United: Working with you, and with other local partner organisations, to find the right support
MAIN PURPOSE OF THE JOB
To provide practical and emotional support to victims of domestic abuse/violence; including supporting them through the criminal justice system and providing guidance and assistance. The role also involves empowering victims to make decisions, increase their options, their confidence and safety.
DUTIES AND KEY RESPONSIBILITIES
Managing service delivery and performance
Provide an efficient, effective outreach service to all victims of domestic abuse/violence across Northumberland.
Establish the risks and the needs of the individual and deliver a service appropriate to that level of risk.
Develop and deliver individual support and risk management plans to address the risk of harm to victims.
Work with multi-agency partnerships with local agencies whose services victims may require, ensuring a coordinated community response.
Work in partnership with other agencies and to advocate for victims to ensure their needs are met.
Explain the intricacies of the criminal justice and family court systems to victims and give advice on how to proceed at different stages of the process.
Ensure that victims are aware of their rights to legal protection and to arrange for the provision of legal advice as required and accompany victims to appointments if appropriate.
Ensure the safety of the victim is paramount.
Attend MARAC meetings when needed, Case Conference, Core Groups and CAF meetings when required.
Liaise with other agencies as appropriate. Deliver training to colleagues and other professionals.
Work within Northumberland Domestic Abuse Services management system following all policies and procedures.
Provide statistical monitoring or reports as required to the planning officer.
Note and feedback to other agencies any consistent difficulties clients are having accessing their service.
Provide a service, which is sensitive to all cultural and other differences and needs.
Ensure that the views and experiences of the victims and agencies are sought actively and inform the development of the service.
Report any problems/difficulties/complaints to the Team Manager or CEO and participate in follow up investigations as required.
Managing Security
Maintain the security and well-being of victims of domestic abuse and to communicate immediately with the Team Manager/CEO any concerns regarding security.
Maintain confidentiality, professional boundaries and security, when working with service users, staff and external bodies.
General Duties
Contribute to the overall development of Northumberland Domestic Abuse Services, by attending team meetings and participate in training and development working groups as agreed by the post-holder and CEO. This will include training specific to working with victims of domestic abuse.
Contribute to the overall development of Northumberland Domestic Abuse Services, by the implementation of Northumberland Domestic Abuse Services. Develop effective and supporting working relationships with all Northumberland Domestic Abuse Services staff.
Contribute to the overall development of Northumberland Domestic Abuse Services, by adhering to Northumberland Domestic Abuse Services policies and procedures including equal opportunities and health and safety when meeting the needs of service users. Assist in and maintain effective communication, which promotes free flow of non-confidential information and issues within Northumberland Domestic Abuse Services, other agencies and members of the public.
Ensure that security of sensitive information is maintained and complies with the requirements of the Data Protection Act 1998.
Whilst this job description attempts to cover the main duties of the post, it is not exhaustive. The Post-holder is, therefore, expected to undertake any other reasonable duties within their capabilities and the scope of the post as specified by the Service manager.
Applicants must complete an application form.
The client requests no contact from agencies or media sales.