Supporter care data coordinator jobs

South East London Mind’s award-winning Mindful Mums Programme aims to build resilience and prevent pregnant and new mums from developing mental health problems during the perinatal period (pregnancy up to 1 year). This year marks the service’s 10-year anniversary, supporting over 4,000 parents across South East London.

Our peer support volunteers are at the heart of what we do, helping us to deliver weekly wellbeing groups, walking groups and one-to-one befriending for new mothers and birthing people. Their dedication makes a real difference, and we are committed to supporting them every step of the way.

We are seeking a proactive Senior Peer Support Coordinator to lead on the provision of a high-quality peer support volunteer programme for over 50 volunteers. This role is responsible for all aspects of the volunteer life cycle, from marketing and recruitment, delivery of induction training on perinatal mental health and psychoeducational tools used within Mindful Mums, through to reflective supervision, delivering our CPD programme and finding the right role for each volunteer within the service. 

You will work alongside Senior Project Coordinators and the Service Manager to ensure we deliver on our targets, supporting with programming our wellbeing groups and one-to-one befriending. You will be a skilled people manager and effective communicator, responsible for the line management of staff and ensuring the service is represented at stakeholder and partner community events. You will be a confident facilitator, as some group delivery will be expected.

Like us, you will be passionate and knowledgeable about the role of peer support within recovery-focused perinatal mental health and the NHS Competence Framework for Mental Health Peer Support Workers. You will be experienced in supporting volunteers, providing supervision and acting as a mentor in their professional development. You will be highly organised with experience of project management in a target-driven environment.  An ability to work independently but collaboratively, to be proactive and highly organised is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 8th February (11:59pm)

Likely interview date: Tuesday 24th February

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution, and to ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Coordinator plays a vital role in supporting all areas of fundraising and marketing by acting as a central point of contact for our supporters. You will ensure that every supporter experience reflects Starlight’s values, balancing warmth and empathy with accuracy, efficiency and strong processes.

You’ll enjoy talking to supporters, taking time to understand them, listening to what matters to them and making sure they feel genuinely valued and appreciated. You’ll also take pride in Starlight’s reputation for excellent supporter care and will be motivated to deliver high standards of customer service while ensuring donations and data are handled accurately, securely and in line with agreed processes.

This role offers the opportunity to develop your fundraising knowledge and skills, supporting a wide range of fundraising activity including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations. With your experience and expertise, you will help ensure we deliver consistently positive, timely and well-managed supporter interactions that contribute to supporter retention and long-term income growth.

In the decade to 2030 we aim for 30% of Suffolk to be connected and well looked after for nature, and for 1 in 4 people in Suffolk to be actively helping to make that happen. This role helps build the supporter power to get us there by delivering an excellent membership experience & ensuring our members feel valued, informed and connected to the work of Suffolk Wildlife Trust.

The post holder will take responsibility for the efficient day-to-day administration of the Trust’s membership schemes, using the Charity CRM database to maintain accurate contact & financial records in line with GDPR. This includes processing new, renewing and lapsed memberships, handling payments ( Direct Debits, PayPal & Gift Aid) and providing consistently high-quality communication with members through enquiries, welcome packs, renewal reminders and supporter care.

You’ll also support member growth and retention by helping deliver key supporter journey communications, thanking activity and retention projects, and by liaising with external partners such as the membership recruitment agency. Alongside this, you’ll help co-ordinate membership resources such as welcome packs, leaflets and magazine mail-outs (working with the volunteer delivery network), and contribute to continuous improvement in data quality, reporting and processes to strengthen our systems and supporter relationships.

To succeed in this role, you’ll be committed to Suffolk Wildlife Trust’s mission and bring a proactive, ‘can-do’ approach. You’ll have experience in an administrative, office or customer service role, with strong organisation, attention to detail and a methodical approach to maintaining accurate records.

You’ll be confident using Microsoft 365 and databases/systems with an understanding of GDPR and data protection. You’ll communicate professionally and warmly by phone and in writing, handling confidential information and difficult conversations with sensitivity. Willingness to learn Direct Debits, Gift Aid and charity income processes is essential; charity/membership sector experience is desirable.

This is a maternity cover role to cover a period of maternity leave (up to one year) working 22.5 hours per week over three days (office hours are Monday to Friday from 9:00am to 5:00pm) based at Brooke House in Ashbocking. There may be opportunity for the role to become a permanent contract. We operate flexible homeworking arrangements where colleagues spend more time working together than homeworking. The starting salary is £14,398.80 per annum pro-rata (FTE £23,998.00).

To apply for this opportunity, please submit an application via our website by 9:00am on Tuesday 17 February 2026. The application process will include uploading a CV and optional cover letter. The interviews are planned for Monday 23 February 2026 at Brooke House. 

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days plus employees receive an extra day off for their birthday. We offer a 9% employer pension contribution with no employee contribution required, free 24-hour Employee Assistance Programme, free life insurance from day one of employment, free access to a private GP and discounts at high street retailers. Staff can also enjoy a 10% discount in our visitor centre cafes, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce of staff and volunteers. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

Are you highly organised, confident with digital systems, and motivated by work that genuinely transforms lives? This part-time maternity cover role offers an exciting opportunity to join Embrace the Middle East’s friendly Shared Services team and support the charity’s vital mission.

In this role, you will help ensure our CRM and wider digital systems run smoothly and effectively, enabling teams across the charity to deliver exceptional service to our supporters. You will use your strong attention to detail, technical capability, and problem-solving skills to maintain accurate data, streamline processes, and support colleagues in their work.

With flexible working arrangements, a supportive team environment, and the opportunity to contribute to meaningful, justice focused work across the Middle East, this role is ideal for someone who enjoys enabling others to thrive through excellent systems and service.

This role is predominantly home working, with the requirement to work at Embrace’s office in High Wycombe once every fortnight for team building purposes.

For more information and to apply, please visit our careers page.

Closing date: 5.00pm on Friday, 13 February 2026.

Early applications are strongly encouraged.

£34,300- £37,300 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Our Events and Community Fundraising team raises vital funds for Prostate Cancer UK through a wide range of activities, events and challenge events. As Senior Community Fundraising Executive, you’ll be a key member of our sector-leading team, raising over £5 million each year from individuals organising their own fundraising events and local-level corporate partnerships.

You’ll work closely with the Community Fundraising Manager to identify, test and develop new opportunities across our community fundraising programme, supporting our ambitious five-year strategy and growth plans. You’ll project manage mass-market fundraising campaigns to recruit, convert and inspire community fundraisers, working in partnership with colleagues and external agencies to brief, plan, deliver and evaluate paid marketing activity.

A key part of your role will be to design and own supporter journeys that use innovation, technology and personalisation to deliver an exceptional supporter experience. You’ll develop and maintain fundraising resources and incentives, making sure they’re effective, easy to use and continually improving. You’ll also be hands-on with supporters, building relationships with some of our top fundraisers and corporate partners to deepen engagement, strengthen loyalty and help them maximise their fundraising.

What we want from you

You’ll bring experience working in community or events fundraising, with a clear understanding of what motivates supporters and how to give them an outstanding experience. Confident in managing multiple projects at pace, you balance creativity with excellent organisational skills and strong attention to detail. You thrive in a varied, fast‑moving environment, taking initiative and using insight to guide your decisions.

Your communication skills will really shine. You’ll write warm, motivating messages that connect with people at every stage of their fundraising journey, and you’ll be confident speaking with supporters; whether that’s one-to-one, in front of a group or over the phone. Personable, proactive and empathetic, you’ll build trust quickly and represent the charity with professionalism and passion.

You’ll be comfortable with digital marketing campaigns and using data to evaluate activity, spot patterns and make improvements. You’ll have experience using CRM systems to record accurate information and you’ll take pride in delivering high‑quality work. You’ll also bring sound judgement when handling sensitive data or supporting fundraisers taking on deeply personal challenges.

Above all, you’ll genuinely enjoy working with people. You’ll see the potential in every supporter, champion new ideas and bring curiosity, compassion and energy to everything you do.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page via the apply button to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application.

The closing date is Sunday 15th February 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently the first stage interviews are scheduled for the week of Monday 23rd February 2025. We are expecting the interview process for this role to be in two stages, with the first interview online and the second at our London Bridge office

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

The focus of this role is delivery of support to the fundraising team as well as administrative and financial record keeping tasks. You will be the first point of contact for individual supporters and play a key role in developing and delivering our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. This is a varied role with plenty of contact with our wider staff team and supporter community and some desk-based work alongside. If you have experience in fundraising roles this would be an advantage.

Key responsibilities:

Supporter care and communication (40%)

· Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach.

· Proactively and reactively thank new and existing supporters, via a variety of channels including phone, email, letter, social media and in person.

· Contribute to the development and delivery of a stewardship plan, with support from the Fundraising Manager.

· In collaboration with the Fundraising Manager and fundraising colleagues, produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events.

· Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg.

Financial and database administration (30%)

· Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations and Gift Aid income across various platforms.

· Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database.

· Confidently run internal reports to generate statistics and impact measurements for use in our accounting, projections and grant reports.

· Ensure the database is fully up-to-date and complies with data protection regulations including GDPR.

Team support (30%)

· Manage our third-party donation platforms, ensuring accurate record keeping.

· Work with the fundraising team to create and maintain our stock of fundraising materials and resources.

· Maintain Bendrigg’s website pages related to fundraising and supporter care.

· Help the Fundraising Coordinator prepare for and deliver events and other community initiatives.

· Contribute to the planning process for the team’s calendar of fundraising appeals and activities.

· Provide support to the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls.

Further responsibilities

· Participate in the day-to-day work of the organisation – such as attending team meetings, producing reports and taking a flexible approach to general administrative duties.

· Complete internal and external training appropriate to the role.

This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post.

Do you thrive on initiative and balance kindness and understanding with strong organisational skills?   Can you support 24 older women to move from temporary accomodation to their new homes?

The Sheppard Trust provides homes for older women in housing need, and we support them to live independently.  We reduce loneliness and isolation by fostering a supportive community spirit. 

We're planning to move to brand-new, purpose built accommodation near Hampton Court village in Surrey.   Whilst we wait for the build to complete, 20 of our existing residents are temporarily housed in Mill Hill, with 4 housed in Greenford.  Their new homes are expected to be ready in July 2026.   The aim of this role is to support these residents before, during and after our move, as well as to plan, organise and deliver the logistics of the moves.

We're a small friendly team who are currently flexibly hybrid working.  This role is based on 21 hours a week, with two visits per week to Mill Hill and occasional visits to Greenford and Hampton Court.  The rest of the work could be carried out from home if desired.  From July to September when the moves take place the workload will be higher and more on-site attendance may be necessary on move days.   

The right appointment is important to us, so we're willing to discuss proposals for alternative working arrangements including adding additional responsibilities to create a full time role. There will be the opportunity to apply for permanent positions at the  new site if wished.

You’ll bring:

• excellent people skills, and the ability to build trust with a wide range of people
• an understanding of the needs and concerns of older people and the desire to make a difference to their wellbeing
• the ability to work proactively and independently using your own initiative
• a strong commitment to safeguarding. 

We can offer:

• hybrid working
• a salary in the range of £35K – £37.5K pro rata
• membership of the Social Housing Pension Scheme (defined contribution)

For more information please see the full job description and person specification attached.

We are recruiting for a temporary Supporter care administrator for a inspiring national childrens charity You will lead on the the day-to-day delivery of supporter care and income processing for the charity.

5 days in the London office

The Role
Act as a friendly and professional first point of contact for supporter enquiries via telephone, email and post.
Respond to supporters in a warm, helpful and efficient manner, escalating more complex queries to the Supporter Care Coordinator when appropriate.
Ensure supporters feel listened to, valued and appreciated at every point of contact.
Support the timely and accurate handling of incoming postal donations, including opening post, batching cheques, preparing income for banking and recording data on the CRM, ensuring figures are recorded carefully and any discrepancies are flagged promptly.
Assist with processing donations across a range of fundraising activities, ensuring all income is recorded correctly and acknowledgements are sent in line with agreed processes.
Maintain accurate and up-to-date supporter records, taking pride in data quality and attention to detail.
Provide administrative and supporter care support across all fundraising activity, including Individual Giving, community and challenge events, corporate fundraising, legacies and Trusts and Foundations

The Candidate
Good written and verbal communication skills, with the ability to listen to and respond appropriately to supporters and work constructively with colleagues
A positive, friendly and professional approach to delivering supporter or customer care
Good IT skills and confidence using databases or CRM systems
Experience of using a charity CRM or supporter database

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Do you know someone passionate about volunteering and community development? We're looking for a Volunteering Brokerage Coordinator to join our small but mighty team.

This role is perfect for someone who wants to make a real difference - connecting volunteers with causes they care about, supporting community groups to build their volunteer programmes, and championing the value of volunteering across Waltham Forest.

High Trees is seeking a Youth Employment Support Service Coordinator for our Build Your Future programme. Build Your Future is a targeted youth employment project supporting young people aged 16–24 who are not in education, employment or training (NEET). The project provides holistic, person-centred support combining outreach and engagement, pastoral support, employability skills development and progression into education, training or work.

The project is primarily delivered in-house by High Trees, working in partnership with other local delivery partners. Build Your Future focuses on young people facing multiple barriers, including care-experienced young people, migrants and refugees, young people with SEND, and those experiencing social or economic exclusion.

The Build Your Future Project Coordinator plays a central role in ensuring the effective day-to-day delivery of the project. Working closely with High Trees delivery teams and partner organisations, the postholder will coordinate outreach and engagement activity, support the provision of high-quality pastoral support for young people, and ensure strong project coordination, monitoring and reporting.

This role will suit someone who is highly organised, collaborative and passionate about supporting young people facing multiple barriers into education, training and employment.

The role requires a balance of coordination, communication and relationship-building skills. You will work closely with colleagues across Employment & Careers and Children, Young People & Families teams, as well as with delivery partners, to ensure Build Your Future is delivered to a high standard.

The post holder will also play an important role in monitoring and evaluation, maintaining accurate records and supporting reporting requirements linked to external funding.

Specific responsibilities

Supporter care, stewardship and engagement

• Recruit, manage and support guests attending Back Up’s high-profile special events, delivering a seamless and memorable experience from invitation to follow-up.
• Work closely with the Partnerships Team to engage, steward and strengthen relationships with corporate partners and sponsors connected to special events.
• Recruit, develop and manage a dedicated team of volunteers, supporting them in line with Back Up’s volunteering policy and ensuring they feel confident, motivated and appreciated.
• Partner with the Finance team to ensure robust, efficient processes are in place to handle income, process donations and thank supporters promptly and accurately.
• Support Event Committee members by coordinating meetings, preparing agendas and minutes, and enabling committees to play a meaningful role in the success of events.
• Build strong relationships with the Services Team to recruit people with spinal cord injury, along with their family and friends, to engage with and benefit from our special events programme.

Operational Events Co-ordination and Support

• Deliver the operational coordination of Special and Cultivation events, including managing enquiries, fundraising communications and timely supporter thank-yous.
• Prepare and maintain detailed risk assessments with the Special Events Manager to ensure safe and professional event delivery.
• Manage and build strong relationships with key suppliers and service providers.
• Work with the Communications Team to deliver creative marketing and communications plans that grow audiences and raise awareness of events.
• Support the Special Events Manager to develop and deliver the annual special events fundraising plan, contributing to budgets and KPIs to increase income and reach.
• Proactively identify and develop new and existing Special and Cultivation event opportunities.
• Maintain accurate and up-to-date records of all supporter, guest and volunteer interactions on the database.
• Keep up to date with fundraising best practice and sector standards.
• Provide regular reporting to the Special Events Manager, including progress against KPIs and budgets.
• Undertake other duties as required to support the Special Events programme.

Key stakeholders: Fundraisers, Corporate supporters, Special event suppliers, Back Up staff, committees, volunteers and trustees

The Opportunity:   

The Aspiring Professionals Programme Coordinator (APPC) role will be well-suited to someone who is focused on the best ways they can help the aims of the charity as well as those of our participants and partners. An APPC is responsible for supporting the delivery and development of the Social Mobility Foundation’s programme of activities for young people through their S5-6/sixth form and university years.   
The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

Key Responsibility Areas:
1. Project Delivery 

• Deliver key projects including recruiting and onboarding students, creating digital resources and student events  
• Support with programme pilots, scoping (and delivering on) new activity   
• Collaborate and build relationships with our employer partners, schools, and universities to support our young people in their applications for university, internships and graduate roles  

 2. Monitoring and Evaluation  

• Maintain accurate records across relevant databases, updating data accurately and in a timely manner  
• Contribute to evaluation for key work areas (residentials, events, internships etc), produce high quality evaluation reports where required.

3. Stakeholder Management

• Communicate to internal and external stakeholders in a timely and professional manner
• Proactively update external partners (i.e. employers) on your work areas, flagging risks in a timely manner with relationship managers
• Manage internal student queries and maintain consistent stakeholder (e.g. students) processes through regular communication

4. Activity Delivery  

• Coordinate planning and delivery of skills sessions, partner events, university visits, and other activities, both virtually and in person across the Social Mobility Foundation’s target cities across the UK  
• Create digital resources to support all provisions

Please see full job description attached for more details. 

Person Specification:

We need someone who will demonstrate our organisational skills-based competencies - as listed below: 

1.  Leadership
2.  Communication
3.  Adaptability
4.  Professionalism 
5.  Decision-making

Technical knowledge, understanding and experience required:

• Basic Microsoft Office, particularly Microsoft Excel  
• A basic understanding of the barriers young people face in accessing university and particular careers  

Ways of working:

• Most of our work is office based, but you will spend a lot of time collaborating with other teams and clients via email, telephone and other communications channels such as Teams or Zoom.  
• This role requires you to attend staff residentials for students on our Programme. This means that during the summer period (Jul – Aug) you will be expected to stay overnight on-site (in the UK - exact location to be confirmed closer to the time) for a period of up to two-weeks, help run the residential and be responsible for the welfare of the young people involved.

Travel:

• Some travel, to other offices and other locations, will occasionally be expected. 

Benefits:

• 36/37 days' annual leave (England & Wales and Scotland respectively - includes bank and public holidays), with 3 of these days reserved for the annual end of year office closure
• Cycle to Work Scheme
•  5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

A rare chance to join an incredibly supportive and inclusive employer that values hard work, flexiblity and employee well-being, and recognised by the GM Good Employment Charter! We are a small but vastly experienced team of family support/volunteer Coordinators, delivering highly respected volunteer-led home visiting support to families in the early years. 

We are looking for someone to provide direct support to families and also recruit, train and support a team of local parent/carer volunteers who will provide weekly home visiting and community support to families.

You will work  with other professionals from universal and specialist services to provide a coordinated response to families’ needs. You will assess need and risk prior to carefully matching volunteers with families or offering direct support, working as part of multi agency support, ensuring information sharing and safeguarding is at the forefront of your work. This will include instigating Early Help assessments, preparing for and attending Child in Need and Child Protection meetings.

You will have an understanding of recruiting, carefully selecting and managing volunteers to ensure they feel supported and fully trained to offer effective support to families in order to get the best outcomes for the family and in particular the children. 

You will be experienced in working with families in their own home - skilled in recognising and responding to safeguarding concerns, be apt in completing strengths-based assessments and conversations and have a deep understanding of the issues families can face and the link with childhood development and difficulties they may experience later in life.

Contract Type: Full-time / 18 Month Fixed-Term Contract
Salary Band:£29,900, plus £2,200 London weighting if applicable

Location: Birmingham, Glasgow, London, Liverpool, Manchester or Newcastle 

Hours: 5 days per week; 9AM-5.30PM (flexible working hours available). 

Start date: 9th March 2026 or ASAP, as agreed with candidate 

The Opportunity   

The postholder will be responsible for supporting with the oversight of our Aspiring Professionals Programme and Programme Delivery team, with approximately 70% of the activity provision sitting within our Volunteering and Mentoring provision.

The SMF offers in-person and online support and opportunities, so this role will involve providing virtual and in-person support to students and working with employers across the UK.

1. Line Management  

• Set and monitor goals for performance and development with direct reports  
• Coach staff, providing timely feedback and guidance 
• Evaluate performance on an ongoing basis, providing training and development opportunities where required  

 2. Project and Delivery Management  

• Project manage key delivery projects including the recruitment and retention of volunteers and mentors, event provision, student services and other programme work areas 
• Allocate staff to work areas across the Aspiring Professionals Programme, ensuring priority areas are being considered and work is allocated effectively  

3. Monitoring and Evaluation  

• Monitor progress on ongoing key delivery areas, taking corrective action where necessary and supporting the team to adapt where necessary  
• Oversee Salesforce data and other relevant platforms ensuring accuracy and timely updates  

4. Stakeholder Management  

• Steward relationships with critical stakeholders  
• Support staff to communicate efficiently with stakeholders  
• Identify opportunities for efficiency within process and work with the team to implement change  

Please see full job description attached for more details. 

Benefits

• 36/37 days (England & Wales and Scotland respectively - includes bank holidays) calculated on a pro rata basis with 3 of these days reserved for the annual end of year office closure.
• Cycle to Work Scheme
• 5% Salary sacrifice pension scheme with enhanced matching employer contributions
• Employee Assistance Programme available to staff and their family
• Flexible work options such as hybrid working, flexitime, part-time
• Regular staff team building and business planning “away days”

How to Apply

If you are interested in applying for this role, please head over to our website and answer the following questions:

1) Please outline why are interested in the role (500 words max).

2) What do you think motivates volunteers to support social mobility programmes? (250 words max)

3) How do you think volunteers could play a meaningful role in helping students overcome barriers to accessing university, degree apprenticeships, and high‑quality careers? (250 words max)