Supporter services officer jobs

Furnishing Futures is an innovative charity creating fully furnished, healing homes for survivors of domestic abuse who have been rehoused in empty social housing. We do this by partnering with the interiors industry, which donates high quality furniture and homeware that could otherwise end up in landfill.

We are looking for a dynamic Events and Retail Manager. You’ll be working closely with our CEO and Head of Partnerships and Fundraising to develop and deliver a varied and inclusive events programme and run our sales space, The Atrium, adjacent to our warehouse in East London E10. Our events will center around our key programming pillars; sustainability, design, wellbeing, women’s empowerment, social housing and social justice.

If you're passionate about our work, solution-focused and organised, with experience in events and sales we'd love to hear from you. We particularly welcome applications from people from all marginalised groups, communities and backgrounds.

Prison Facilitator - HMP Isis

Location: HMP Isis (London)
Department: Prison delivery
Salary: £12,110
Hours: 14 hours
Contract Type: Permanent

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Isis. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for the week commencing 29th September 2025

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-223607

Prison Facilitator - HMP Bedford & HMP Littlehey

Location: HMP Bedford and HMP Littlehey
Department: Prison delivery
Salary: £28,274 per annum
Hours: 35 hours
Job Type: Full time
Contract Type: Contract

Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?

Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Littlehey & HMP Bedford. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.

Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach. 

This role will be prison based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.

‍We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.

‍Interviews are planned for: 30th September 2025

Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.

REF-223590

Brain Research UK are seeking an Interim Finance Manager to oversee the finance function for 3-4 months.  

About us

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

The brain is the most complex organ in our body. It weighs just 3lb, yet it controls our emotions, senses and actions. Every single one of them. It is how we process the world around us. So when it breaks down, we break down. It doesn’t have to be this way.

There are hundreds of neurological conditions. We fund the best research to discover the causes, develop new treatments and improve the lives of those affected. We inspire scientists and families to come together, side by side, stride by stride.

We are an agile organisation operating with a small staff base to deliver far reaching impact.

The role

Effective financial management is central to our strategy and operating model. The Finance Manager will be crucial in determining how we manage our finances, resources and operations whilst embedding a culture of financial efficiency and effective controls.

Reporting directly to the CEO, the Interim Finance Manager will lead on financial matters and be expected to provide critical financial information, insightful analysis and timely reporting to facilitate the growth of the Charity.

The role is standalone but working within a closeknit team. It with therefore have a degree of autonomy but will be expected to contribute to the wider development of the Charity. This is a pivotal appointment within the Charity and will provide some broad exposure to the Board and Investment Committee.

We are therefore seeking a dynamic qualified accountant who has had wide exposure to financial reporting and processes, preferably within a fundraising Charity. Being a financial ‘all rounder’, there is a real opportunity to contribute to the way the Charity operates by instilling sound financial operations and providing meaningful financial reporting. The role provides an opportunity to lead the finance function and will suit a progressive accountant looking for this kind of responsibility.

We would therefore be looking for an individual that has demonstrable experience in operating financial functions and has the personality to fit within a charity that works collaboratively. 

The role covers a 3 to 4 month period commencing from late September. Early applications are encouraged so we can interview as soon as possible.

Chief Operating Officer - National Youth Agency

The National Youth Agency is looking for a new Chief Operating Officer to join our Executive Leadership Team.

Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £85,000 per annum
Remote: This role is homebased (within the UK) with occasional to meetings, events and conferences.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

Responsibilities will include:

• The COO leads the day-to-day functioning of the organisation to ensure smooth, efficient, and effective delivery of services. This is vital for maintaining operational stability and achieving strategic outcomes.
• They design and execute strategies that align with the organisation’s mission and long-term goals ensuring resources are used effectively and priorities are clear.
• They promote a culture of excellence, innovation, and continuous improvement through supporting employee engagement, productivity, and organisational success.
• The COO collaborates closely with the CEO/CFO and other senior leaders to drive strategic initiatives and business growth, ensuring unified leadership and coherent decision-making.
• They partner with the CFO to manage budgets, forecasts, and resource allocation. Financial oversight ensures sustainability and supports informed investment in strategic priorities.
• Strengthen governance and risk management frameworks, aligned to regulatory expectations and best practice while proactively managing reputational and operational risks.
• The COO cultivates strong relationships with partners, clients, and stakeholders to enhance service delivery and reputation. These relationships are key to influence, collaboration, and impact.
• They lead efforts to improve processes and adopt best practices across the charity to enhance efficiency and keeps the organisation competitive and responsive.
• They ensure that daily activities support the charities long-term objectives.
• The COO mentors other directors and departmental heads and fosters leadership capabilities across teams.
• They establish and track KPIs to identify inefficiencies and guide improvements through data-driven decision-making to enhance accountability and results.
• They evaluate and refine workflows to boost productivity developing efficient processes to reduce waste and improve service quality.
• They act as a bridge between departments and the CEO to ensure cohesive execution of strategic plans preventing silos and promoting organisational synergy.
• The COO serves as a senior figure in national and cross-sector forums, conferences, and strategic partnerships to strengthens the organisation’s voice and influence.
• They demonstrate commitment to Equality, Equity, Diversity, Inclusion, and Belonging in both internal culture and external programmes to foster a fair and inclusive organisation.
• They work with the CEO, CFO and Director of Growth to identify and pursue new revenue streams and strategic partnerships. This expands the organisation’s reach and sustainability.
• They engage in public speaking, media interactions, and external representation demonstrating clear communication, credibility, and stakeholder engagement.
• They develop and embed evaluation frameworks to assess progress against strategic goals. The measuring of our impact ensures accountability and informs future planning.
• They promote the organisation’s brand at events and through networking.

The COO takes on other responsibilities as needed to support the organisation’s mission.

About You

Essential competencies of the Chief Operating Officer:

• Extensive experience in senior leadership with a proven track record in operations, financial and risk management, and delivering high-performing teams, ideally in the charity sector.
• Strong understanding of business functions such as HR, Finance, Marketing, etc.
• Excellent leadership, communication, and interpersonal skills.
• Ability to think strategically and execute effectively.
• Strong problem-solving and decision-making abilities. Commercially astute, process-driven, and highly pragmatic in approach.
• Experience in driving performance and fostering a collaborative culture.
• Bachelor’s degree in business administration or related field; MBA preferred

Why Work for NYA?

• NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

How to Apply:

To apply, please submit the following via our online application platform by 11:59pm on Monday 29th September 2025:

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.
A covering letter highlighting your suitability for the role and how you meet the requirements in the About You section.
We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: The covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content will be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-223747

Finance Systems & Projects Officer
 

£38,949 to £42,500 inclusive annual salary up to 19.7 percent employer pension contribution.
Permanent, full-time (37 hours pw)
Flexible working options (including hybrid)
Job Ref: P2298
 
About the role
 
St Albans City and District Council is seeking a detail-oriented Finance Systems & Projects Officer to support system upgrades, ensure compliance, and troubleshoot finance systems.
 
You'll work with stakeholders to resolve issues and enhance financial control. Key responsibilities include building financial reports, maintaining general ledger systems, and providing technical support for merchant banking systems. Strong Excel skills and experience in financial system management are essential. Join our team to make a real impact on local government finance.
 
About you
 
You are a proactive problem-solver with a strong understanding of financial systems and the ability to analyse complex data. You will have experience working on multiple projects, balancing priorities, and handling technical issues. If you are AAT Level 3 qualified, enthusiastic, pro-active, proficient in using Excel with attention to details, strong organisational and communication skills, and ready for a new challenge, we would love to hear from you!
 
Whilst Local Government/Public Sector experience is desirable, this is not essential. You will receive support, training, and guidance to ensure you are successful in your role.
 
Our team is friendly, and we work well together. Our office is based in St. Albans city centre, great location with excellent transport links, car park available and a short walk from the train station.
 
St Albans is a great place to live and work.
 
In addition to working within a great team and a comprehensive salary you will have access to:
 
• 28.5 days basic annual leave (increasing with service) bank holidays.
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
 
Additional Information
 
• Disability Confident - We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
• Safeguarding - This post is subject to a Basic Disclosure Check.
• English Fluency - The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.
 
A detailed job description and person specification are published on the advert for this role. The person specification sets out the criteria we use to assess applicants. The Council reserves the right to reject applicants at the shortlisting stage, where the application process has not been completed correctly.
 
You may also have experience in the following: : Developer, Analyst, Programmer, Programming, .Net, CT Developer, Technical Delivery, Software Analyst, Software Developer, ICT Analyst, Finance System Management, Financial Administration, Financial Ledger systems, Direct Oracle, NetSuite, Workday Adaptive, Software Maintenance etc.
 
REF-223 818

The Director of Policy, Strategy and Governance is a new leadership role at the forefront of shaping and communicating our strategic direction.

As a member of the executive team reporting to the CEO, the Director will work with school leaders, other key external partners and teams within Camden Learning to drive high standards and grow a school-led system striving for both excellence and equity.

The Director will be responsible for leading, developing and communicating Camden Learning’s strategic direction, including plans for future growth and success. This entails keeping abreast of current developments, not only identifying opportunities and trends but also developing and supporting innovative approaches while ensuring alignment with Camden Learning’s goals.

The Director will be responsible for overall governance effectiveness, as well as provide strategic leadership for school governor services, ensuring effective support for governors in their key strategic and statutory roles. This includes establishing high-quality development and training programmes, the provision of a clerking service and bespoke support for governing bodies, as needed.

We are looking for a leader who can take ownership of shaping this role from day one – a strategic thinker, a skilled communicator, and a champion of inclusive governance. This is a rare opportunity to influence the future of education in Camden and beyond. Your leadership will help us tell our story, measure our impact, and ensure that our strategy remains both ambitious and grounded in the realities of our schools.

Key dates

• Applications close: 9am Mon 6 October
• First round interviews: Tue 21 and Wed 22 October (online)
• Final round interviews: Tue 28 October (in person at 5 Pancras Square, London)
• Start date: As soon as possible (January 2026), to be agreed with the successful candidate.

ImpactEd Consulting is acting as recruitment advisor to Camden Learning on this appointment.

Together, the charities Sands and Tommy’s have formed a Joint Policy Unit (JPU) focussed on achieving policy change that will save more babies’ lives during pregnancy and the neonatal period and on tackling inequalities in loss, so that everyone can benefit from the best possible outcomes.

The JPU’s mission is to secure policy change that will reduce rates of miscarriage, stillbirth, pre-term birth and neonatal death, and to work to eliminate inequalities in these outcomes.

While there is widespread agreement on the need for change to improve the safety of maternity and neonatal services, what that change looks like is not clear.  To save more babies’ lives we believe that a continued focus is required, and that governments should set new commitments to reduce perinatal mortality and preterm births, focused on matching the best-performing countries in Europe.

This role will be crucial to the continued success of the JPU unit; leading, shaping and coordinating all the unit’s work. 

We are looking for an independent and assertive problem-solver, a policy expert who can manage multiple priorities, take the initiative, lead the national conversation and is as excited as we are about taking the helm of this venture for both of our organisations.

The successful candidate will need to have a substantial track record of effectively leading and implementing national policy and influencing programmes, driving change and achieving the desired impact.

You will have considerable experience across research, data analysis, policy development, public affairs and communications.  Additionally, you will be well-versed in research and data management, including analysing complex data and evaluating policy developments.

Experience of being a member of a senior management team with successful, significant and relevant management and leadership experience is also essential.

Beacon is looking for a friendly and enthusiastic youth engagement worker to work as part of a small team to deliver our SHINE offer to young people. SHINE offers early intervention support to all 11-17 year old’s in Stockport to provide information, advice or guidance regarding their emotional wellbeing. It includes: 2 weekly wellbeing groups, a weekly arts group (delivered by Beacon’s partner), signposting and advice. SHINE develops skills to support emotional wellbeing, build resilience and confidence with weekly themes over 12 weeks.

You will be the main point of contact for young people and their families, providing information, advice, guidance and support to access services. You will work with colleagues and the young people to devise and cofacilitate group sessions which are fun, engaging and support young people to develop skills and improve wellbeing. You will liaise with our partner delivery organisation, and support the future development of the service. You will responsible for completing all administrative duties in relation to the service, including the collection of monitoring and feedback data.

The role is for 17.5 hours per week. The hours are to be agreed, but must include Tuesdays and Thursdays, 4pm to 7pm. The salary for this role is £26,481 per annum pro rata.

Exciting Opportunity: new role of 0.6 FTE Muslim Chaplain within Heathrow Multi Faith Chaplaincy

Heathrow Multi Faith Chaplaincy Charity (CIO) is based at Heathrow Airport and is dedicated to supporting everyone’s life journey.

Are you a compassionate Muslim faith leader with chaplaincy experience, passionate to  support diverse communities?

We are seeking to appoint a 0.6 FTE Muslim Chaplain to join our team at Heathrow Multi Faith Chaplaincy. Heathrow is the UK’s only hub airport and the best-connected airport in the world. In this frontline chaplaincy role, you will offer pastoral care and spiritual support to people of all faiths and none. In addition, the role includes helping to meet the specific religious needs of Muslim passengers and colleagues, whilst playing your part in the wider life of the multi faith chaplaincy team.  

Please note:

· this role has a genuine occupational requirement to be filled by a person in good standing within the Muslim faith, as permitted by the Equality Act (2010).

· this role is subject to an enhanced DBS check. Please do not apply for this position unless you are committed to safeguarding and promoting the welfare of children and at-risk adults. 

Interested? Full details can be found via the webpage Heathrow Multi Faith Chaplaincy vacancies together with an application form. Completed applications should be submitted it according to instructions in the Application Pack. The closing date for receipt of applications is midnight on 29th September, 2025.

Job title: Head of Finance and Data
Responsible to: Chief Executive Officer
Key relationships: Trustee Treasurer and Bookkeeper
Hours of work: 22.5 per week - schedule flexible, upon discussion

Salary: £45,0000 pro-rata (subject to skills and experience)

Location: Stowmarket, Suffolk

Contract term: Permanent (with a probationary review at 3 months)

We are seeking an experienced finance professional to join a new Chief Executive Officer and an ambitious team of staff and volunteers. 

Job purpose

To lead on financial strategy and planning, budgeting, reporting, and analysis for The Mix and its trading subsidiary, 127 Trading Ltd.

To lead on data strategy and management, (financial and non-financial), across the whole organisation ensuring data quality, and promoting data-driven decision-making.

We are looking for a experienced finance professional to join a new CEO and an ambitious team of staff and volunteers and to lead and manage our finance and data activities, enabling exciting, impactful projects and supporting the community to thrive.

Background

The Mix Stowmarket Ltd. is an established youth charity working with young people across Mid Suffolk. Through mentoring, youth work, education programmes and social enterprise, we support young people young people aged 9–25 across Mid Suffolk. The Mix has a committed team, a flagship youth centre, and a trading arm, 127 Trading Ltd, which operates two cafés. We are rooted in community impact and innovation.

Our vibrant and ambitious youth charity serves. We exist to inspire, empower, and support young people to build resilience, thrive, and unlock their full potential. Working from our centre in Stowmarket and a second base in Needham Market, we deliver a diverse range of programmes including youth mentoring, alternative education, school-based support, and open-access youth sessions. Our work is shaped by strong values, a solution-focused approach, and a deep belief in the potential of every young person.

Alongside our charitable work, we operate a social enterprise trading arm, 127 Trading Ltd, which runs two cafés that provide training and employment opportunities for young people, while generating vital income for our work. With a committed team of staff and volunteers and a passion for partnership, The Mix is a trusted and innovative force for positive youth development in Suffolk.

We have recently appointed our new CEO, who takes up post in October 2025.  We now seek an experienced Head of Finance and Data to support the senior team as they lead The Mix into its next chapter, with prime responsibility to provide sound and rigorous financial and data leadership across The Mix and 127 Trading Ltd.

Overview of the role

As the organisation’s Head of Finance and Data, you will be an experienced, and trusted professional, who can bring strong financial and data disciplines to the organisation.

Working closely with our new CEO and committed trustees and staff, you will develop and implement The Mix’s financial and data strategies that are aligned to our vision to expand the reach of our crucial support of young people in Suffolk.

You will have a thorough understanding of financial accounting and planning relevant to the charity and social-enterprise sectors, with a strong attention to detail.

You will be passionate about the use of financial and non-financial data to inform business decisions and be an effective analyst and communicator of business performance.
 
You may come from the youth, charity, health, education, or social enterprise sectors — but above all we welcome candidates who can bring the vision, leadership and heart to shape the future of fundraising and marketing at The Mix.

Main Responsibilities

1. Financial leadership

· Develop and implement financial strategies, policies, and practices.

· Oversee financial planning, budgeting, and forecasting.

· Lead the Finance sub-committee

· Ensure accurate and timely financial reporting and relevant analysis of performance, at a project, site, and business level.

· Manage financial risk and ensure regulatory compliance.

· Provide strategic financial advice to senior management and the board.

· Monitor financial performance and identify areas for improvement.
 

2. Data Strategy and Management
 

· Develop and implement a comprehensive data strategy.

· Ensure data quality, security, and governance.

· Drive data-driven decision-making across the organisation.

· Chair the Data, Impact and Evidence Action Group.

· Oversee data analysis, reporting, and visualization.

· Collaborate with other departments on data-related initiatives.
 

3. Stakeholder Engagement
 

· Communicate financial and data insights to senior management, the CEO, the Board, and stakeholders.

· Build strong relationships with internal and external stakeholders.

· Function as a point of contact for audit and regulatory inquiries.
 

4. Team leadership and development
 

· Lead and mentor the finance and data team.

· Foster a collaborative and high-performing work environment.

·Ensure effective communication and knowledge sharing within the team.

For further details please also refer to the job description.

The Mix Stowmarket Ltd. is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Any job offers are subject to the completion of satisfactory pre-employment checks and role-specific DBS (criminal records) checks

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all recruitment decisions are based on merit. We do not discriminate against individuals based on age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race (ethnicity) including colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation.

Location: Based in Vincent House.

Purpose of the job: To deliver mandatory training for volunteers and paid trainees and to design and deliver advice training to external organisations to support capacity building within the community. 

The Role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners.

Role Description

We are looking to take on a Capacity Building Training Officer to join our in-house training and development team which will form part of the wider Human Resources management function/team. You will be responsible for delivering all mandatory learning for volunteers and paid trainees to reach their competence and to design and deliver advice training to external organisations to support capacity building within the community. This will be both in-person delivered training as well as via online platforms.

This role will be working closely with key external stakeholders across the voluntary and community sector as well as internally with the management and supervisor team.

What we give our staff

We offer a range of employee benefits including:

• 30 days annual leave (FTE).
• An employer matched pension contribution currently at 4%
• Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
• Opportunity for hybrid working following completion of probationary period.

Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Additional information

This position is home based but with extensive travel within the Rochdale area and can involve travel across England & Wales A full driving licence and access to a car is essential for the role. The role requires time flexibility including evening and occasional weekend work DBS check and references will be obtained. 

Job description

 

The National Flood Forum is partnering Rochdale Borough Council to deliver one of 25 national projects comprising Defra’s Flood and Coastal Resilience and Innovation Programme (FCRIP) which is managed by the Environment Agency and runs until March 2027. The programme aims to test and create new, innovative approaches to flood and coastal resilience that can be adapted and rolled out more widely as good practice and new ways of delivering positive change.

Our project centres on two frequently flood affected and vulnerable neighbourhoods in the Roch Valley in Rochdale district The communities are complex and include a high incidence of social, economic and environmental disadvantage. It aims to develop a more holistic approach to flood and climate resilience with better management of residual flood risks through new, innovative cross-sectoral approaches that also address climate justice and both flood and fuel poverty. The project will deliver a step change in flood literacy and community participation, increase peoples’ capabilities to respond to flooding, improve flood and climate resilience of ageing housing stock, enhance surface water management, neighbourhood water conservation, natural flood risk management and local green infrastructure and develop better financial resilience for homes and businesses.

This is an exciting role for someone who has experience working at community grassroots or who is passionate about people and working with communities. We give flooded people tools to advocate and speak for themselves, and we want someone who is passionate about community empowerment.  Are you articulate and confident and able to facilitate in partnership discussions? If so, we would love to hear from you. 

About Us 

The National Flood Forum (NFF) is the only independent national charity dedicated to supporting and representing people at risk of flooding. Established in 2002 by those affected by flooding, we passionately put people at the heart of flood risk management. Our goal is to empower individuals and communities to recover from flooding and get the best possible outcomes. We put people first.  We act as an honest, trustworthy and independent broker on behalf of flooded people.

We work across four key areas: 

• Providing information via our helpline and website 

• Recovery Services in flooded areas 

• Flood Action Groups 

• Policy and Advocacy 

With over 300 Flood Action Groups across England and Wales and handling more than 1000 calls annually through our helpline, NFF plays a crucial role in supporting and representing flood-affected and at-risk communities. We collaborate closely with flood risk management agencies, local authorities, and government bodies. We also aspire to a collaborative, supportive, and solution-focused environment for our staff. 

About the Role 

This is a key role acting as a delivery partner on our projects, working on streams of community work, and within the staff team.

Responsibilities 

• Projects and Workstreams: Outstanding delivery on community projects. 

• Community Engagement: Engage and empower communities, supporting and representing them and pushing for the best outcomes.  Being ambitious on their behalf and advocating for change. Supporting senior staff to develop and build community engagement work streams.  Draft and deliver reports.

• Stakeholder Relationships: Manage key stakeholder relationships, ensuring strong partnerships. 

• Political and Fundraising Support: Provide data, case studies, and research to support political influencing and fundraising activities. 

• Support Senior Team with conferences, flood training, external presentations and other NFF activities

Day-to-Day Activities 

• Deliver community projects and work streams.

• Liaise and build relationships with stakeholders to ensure smooth operational and community engagement activities. 

• Work with and for community groups and support communities to develop Flood Action Plans

• You will work with other colleagues to support income and other initiatives to support NFF activities

Skills & Knowledge 

• Communication: Excellent written and verbal communication skills. 

• Listening: Outstanding listening skills to understand community needs. 

• Stakeholder liaison: Partnership working and managing stakeholders. 

• Empathy: Ability to empathise with flooded individuals and communities. 

• Organisation: Highly organised and flexible 

• Collaboration: Team player with a solution-focused mindset 

• Experience: Direct flooding experience is valuable but not essential. 

How This Role Contributes to Our Strategy 

• Community Support: Empowering and supporting communities. 

• Partnerships: Developing strong relationships with partner organisations. 

• Income Generation: Supporting income streams via projects and opportunities. 

• Collaboration: Fostering a collaborative approach within the organisation. 

TO APPLY

For further details about the role or informal discussion please contact 

To apply please send  your CV (maximum 2 sides) and Supporting document (maximum 1 side) demonstrating how you meet the requirements and why working for the National Flood Forum appeals to you.

Please also complete the Equal Opportunities form via this link  https://forms.gle/cfddnXxAEze7UcH26  

Please tell us how you heard about this position on your application. 

Closing date for applications is midnight  Sunday 28th September 2025

WE ARE ACTIVELY INTERVIEWING AND RESERVE THE RIGHT TO WITHDRAW THE ADVERT

Z2K is a small but fearless anti-poverty charity. We combine frontline advice with bold influencing to tackle the systems that drive poverty - and we’re recruiting our first Major Donor & Corporate Lead.

You’ll lead on building and delivering our strategy for major donors and corporates, cultivating long-term partnerships rooted in shared values. Working closely with our Chief Executive, senior leadership team and trustees on major donor and corporate fundraising, and with our Communications Lead on fundraising communications and campaigns, you’ll shape compelling approaches to inspire support. You’ll also line manage our Fundraising Officer (grant funding & events), helping diversify Z2K’s income to change lives and challenge injustice. This is a hands-on role with plenty of scope to shape your approach. You’ll lead on identifying new prospects, crafting compelling proposals, and making the case for support to a wide range of external audiences. 

You’re a strategic relationship-builder who thrives on finding and forging connections that deliver lasting impact. You bring a track record of securing income from major donors and corporates, whether in the charity sector as through a business development function in the private sector. You know that successful fundraising starts with research, curiosity, and consistent cultivation. You’re confident identifying new prospects, opening doors, and developing tailored approaches that speak to both hearts and minds.

You’ll be part of a collaborative, values-led team, and your work will directly contribute to our ability to improve lives and push for systemic change.

You will benefit from 31 days annual leave + bank holidays, enhanced sick and parental leave, matched pension up to 5%, income protection, life insurance, and an Employee Assistance Programme.