Records manager volunteer roles

Role Purpose

This is a senior volunteer leadership role designed to provide strategic and operational resilience across the department.

The Deputy Head works across both the Ethics Team and the Research Reporting Team, ensuring that ethical standards, research integrity and high‑quality reporting are upheld across all departmental activity.

Core Duties

• Support the Head of Department in delivering strategic and operational leadership.

• Provide continuity, stability and leadership resilience across the department.

• Lead delegated strategic initiatives or operational areas as assigned by the Head of Department.

• Share responsibility for departmental planning, performance monitoring and reporting.

• Support Senior Managers and Managers, offering guidance, oversight and problem‑solving support.

• Contribute to departmental policy development, risk management and quality assurance.

• Act as a key point of contact for cross‑departmental collaboration and organisational alignment.

• Step into leadership when required to ensure smooth, uninterrupted departmental operations.

Competency Requirements (Deputy Head)

To succeed in this senior volunteer leadership role, the Deputy Head should demonstrate:

• Strategic leadership capability, with the ability to translate organisational goals into departmental plans.

• Advanced ethical awareness, including deep understanding of research ethics, integrity and responsible data management.

• Clear, confident communication, suitable for volunteers, senior leaders and Trustees.

• Collaborative leadership, fostering a positive, inclusive and supportive departmental culture.

• Professionalism and integrity, modelling fairness, consistency and ethical behaviour.

• Sound judgement and decision‑making, especially in complex or sensitive ethical scenarios.

• Operational oversight skills, including planning, resource management and performance monitoring.

• Risk awareness, with the ability to identify, assess and mitigate ethical, operational and reputational risks.

• Ability to support and develop others, including Senior Managers, Managers and wider volunteers.

• Commitment to GDPR compliance, responsible data handling and good governance practices.

• Adaptability, particularly during the interim leadership period and subsequent transition.

Role Requirements (Deputy Head)

Given the seniority and responsibility of this volunteer role, the following experience is required:

• A PhD is required, along with postdoctoral research experience, or significant academic or practical research experience at an equivalent level, demonstrating advanced expertise in research design, ethics, governance or reporting.

• Substantial experience in research ethics, research governance or research leadership, ideally across multiple projects or teams.

• Experience in strategic planning, departmental oversight or senior‑level decision‑making, whether in a volunteer, academic or professional context.

• A strong track record of ethical decision‑making, particularly in roles where judgement, integrity and risk assessment were central.

• Experience with research reporting, research communication or academic publication processes is highly beneficial.

• A strong interest in ethical governance, research integrity and maintaining high standards across research projects.

• Familiarity with GDPR and responsible data management practices, or willingness to develop this knowledge quickly.

• Experience working with volunteers or mixed‑experience teams is advantageous.

Vision Action is a unique organisation that works in low- and middle-income countries, supporting national governments to deliver and strengthen their eye health strategies. We work in partnership with local governments, civil society organisations, international and national NGOs, and the private sector. Our ambition is to increase equitable access to eye care services and glasses and accelerate achievement of the UN Sustainable Development Goal 5.

The role of the board is to oversee the overall direction and activities of the charity, including its policies and procedures, to ensure that they are consistently in accordance with the charitable purposes defined in the objects clause in its constitution. The board sets and monitors the strategic direction of the charity, although the implementation of strategy is achieved through the executive team. The board must always act in the best interests of Vision Action, taking decisions as a group and not as individuals.

Terms of service

For Vision Action the trustees are members who have been elected to serve on the board. Vision Action’s constitution allows for up to 12 trustees, who can serve a maximum of three consecutive terms of three years.  Vision Action is a company limited by guarantee and the trustees are its legal directors. The trustee role is voluntary, although relevant expenses incurred in the course of fulfilling trustee responsibilities are reimbursable in line with organisational policy.

Trustees are appointed by the Vision Action board of trustees annually at the board meeting following the Annual General Meeting (AGM). The time commitment involved in being a trustee includes attendance at four board meetings per year, one of which is an all-day strategy session. Board meetings are typically held for half a day on a weekday afternoon, with at least half the meetings taking place online.  Board papers are circulated in advance for review and preparation.

In addition, trustees are expected to attend the AGM, which is usually held on a weekend, as well as occasional members’ forums or other Vision Action events, which are often arranged alongside board meetings in the evening. Trustees may also be asked to participate in ad hoc meetings or online discussions relating to specific topics. Sub-committee meetings are also held in advance of board meetings, and trustees are also expected to participate in one or more of these groups depending on their expertise and responsibilities. Trustees will also be expected to commit time to undertake a full induction process.

Main tasks

Charity trustees have ultimate responsibility for directing the affairs of the charity and ensuring it is solvent, well-run and delivering the charitable outcomes for the benefit of the public for which it has been set up. Each trustee will be expected to join one of the two sub-committees (Programmes and Research; Fundraising and Finance).  The committees meet (in person or remotely) at least four times per year, usually timed with or in advance of the board meetings. 

General responsibilities

• Ensure th[JT1] at Vision Action complies with its governing document (i.e. its constitution[JT2]  and byelaws), charity law, and any other relevant legislation or regulations.
• Ensure that Vision Action pursues its objects as defined in its governing document.
• Ensure Vision Action applies its resources exclusively in pursuance of its objects, i.e. it must not spend money on activities which are not included in the objects, however worthwhile they may be.
• Contribute actively to the board’s role in the formulation and review of strategy, setting overall policy, defining goals, setting targets and evaluating performance against agreed targets.
• Safeguard the good name and values of Vision Action and maintain good relations with its members.
• Ensure that all policies are implemented, monitored and reports are acted upon, (including the policies on harassment and misconduct, safeguarding, recruitment of ex-offenders, and anti- bribery).
• Strive for Vision Action to reflect the full diversity of society in all its activities.
• Ensure the financial stability of Vision Action.
• Protect and manage the property of Vision Action and ensure the proper investment of its funds.
• Appoint and support key leadership and monitor their performance.

In addition to the above statutory responsibilities, each trustee should attend board meetings and use any specific skills, knowledge or experience they have to help the board reach sound decisions.  This may involve leading discussions, focusing on key issues, providing advice and guidance on new initiatives, evaluation or other issues in which the trustee has special expertise; and then always upholding the decisions taken by Board. Trustees are also expected to support Vision Action’s fundraising initiatives.

Treasurer specific responsibilities

Hold specific responsibilities relevant to the role:

• Chair the fundraising and finance sub-committee, overseeing and advising on the financial risks, challenges, health and resilience of the charity, reporting back to the full board.
• Monitor and advise on the financial viability of the charity, including the financial risks. This should include regular monitoring of cost recovery.
• Advise the board on the financial implications of its plans and policies.
• Monitor the preparation of budgets, accounts and financial statements and their presentation to the board.

Ensure policies and practices are in keeping with aims:

• Oversee the development and implementation of financial reserves, cost‐recovery and investment policies.
• Annually review the financial control framework to identify any changes, gaps and potential areas of exposure.
• Oversee the development and review of other policies and procedures as delegated to the fundraising and finance sub-committee by the board.

Ensure best practice:

• Support the Co-CEO (finance & operations) in preparing and presenting the budgets, management accounts and annual financial statements to the board, ensuring it receives a fully informed picture of the charity’s financial performance, position and effectiveness.
• Liaise with the Co-Chief Executive Officers and, as appropriate, with the investment advisors and auditors on matters relating to the organisation’s financial activities.
• Provide board‐level liaison with the external auditors on specific issues such as the auditors’ management letter, auditor remuneration and related board representations.
• Lead on recommending the appointment of new auditors to members of the organisation.
• Work with the Finance and Operations Manager to ensure that proper accounts and records are maintained, and that financial resources are spent and invested in line with good governance and legal and regulatory requirements.
• With the Finance & Operations Manager and the Joint Chief Executive Officers, closely monitor the reserves and investment plan, providing assurance to the board on the organisation’s future financial stability.
• Review all management accounts before they are placed before the board.

Personal specification

All our trustees are expected to have:

• A commitment to Vision Action’s vision and mission.
• A commitment to our values: being evidence-based, being inclusive, having integrity, sustainable programmes and being collaborative.
• Willingness to devote the time and effort needed to fulfil the role.
• Integrity.
• Strategic vision.
• Good, independent judgement.
• An ability to think creatively.
• A willingness to speak their mind.
• An understanding and acceptance of the legal duties, responsibilities and liabilities of trusteeship.
• An ability to work effectively as a member of a team and to take decisions for the good of Vision Action.

The treasurer will have:

• Experience as a director of finance (or equivalent) and/or in a treasurer role, with extensive experience of overseeing financial and management accounting, financial reporting, monitoring and controls, and external audit.
• An understanding of charity accounting and reporting standards (Charities SORP 2026), or a willingness to develop this through personal learning and development.
• A recognised accountancy qualification (CAAB) and
• Experience in international development would be an advantage.

The position is supported by the CEO who is an accountant and a part time bookkeeper.

The Next Step

We welcome questions and a discussion on our current financial circumstances with our treasurer and chair. Our treasurer retires in 2026, and we would like to involve any new appointment in our committees and board meeting in the last part of this year.

Job Description:

The Women & Families Resource Centre (WFRC) is a registered charity based in Wolverhampton which supports, empowers and advocates for women and children. We aim to actively encourage women to be self-reliant, through empowering them to identify their own needs, make their own choices and create their own solutions.

We offer short term home visits, counselling sessions, baby bank, practical & emotional One to One support, Domestic violence groups, Awareness raising workshops and drop in or chat groups to help women facing crises or challenging situations.

Purpose of the volunteer role: 

Overall responsibility involves developing links within the community, especially with socially isolated or disadvantaged women & families & other stakeholders. Attending community events and activities, engaging with and enabling women to access activities at the centre, developing links within the communities, co-ordinating the service delivery and measuring impact of WFRC activities to maximize community impact.

This is an exciting and unique opportunity to be instrumental in the growth and development of a fast-growing women & children’s charity. We are looking for someone to be an integral part of our team by ‘masterminding’ all aspects of running a chosen community project. 

With your positive approach, you will enjoy working proactively and have the ability to juggle multiple tasks and respond to the day to day needs of the programme. You will be a confident communicator with the ability to build rapport and get conversations going with a wide range of people. You will help to develop and implement strategies for engaging the local community and promoting the organization's programs and services. 

Task Description

Develop, coordinate, and support the implementation and delivery of WFRC community projects and initiatives.

→ Plan, organise, and coordinate targeted activities and programmes to meet identified community needs and project objectives.

→ Build and develop a range of community referral pathways to strengthen access to services and support for women and families.

→ Support the development of projects and activities informed by the experiences, needs, and feedback of service users.

→ Coordinate the recruitment, induction, and training of volunteers to ensure effective project delivery.

→ Identify, build, and maintain positive relationships with current and potential stakeholders, partners, and agencies to encourage collaborative working and a multi-agency approach.

→ Assist with project budget planning and support the effective monitoring and management of allocated resources.

→ Prepare and maintain accurate project records and contribute to regular project, monitoring, and financial reports as required.

Safeguarding Team Volunteer

AuDHD UK

Location: Remote (UK-based)

Reports to: Designated Safeguarding Lead

Commitment: Flexible, part-time (details negotiable)

Role: Unpaid volunteer position

Purpose: To safeguard vulnerable adults accessing our services and address any potential safeguarding referrals that we receive within and outside of the organisation. The Safeguarding Team Volunteer will contribute to the completion of risk assessments for beneficiaries wishing to access our services, and complete incident logs for escalation to DSL/Deputy DSL where required. 

This role requires an Enhanced Adult DBS - please only apply if you meet the requirements for a DBS check to be carried out (a 5 year UK address history with a maximum of 12 months abroad AND a biometric passport/ID card for an online ID check).  

Key Responsibilities

Safeguarding Case Management

• Act as a point of contact for safeguarding concerns within the charity and its beneficiaries.

• Respond to incidents and complete escalations where appropriate.

Risk Assessment & Policy Oversight

• Manage risk assessment case load, ensuring high standards of safeguarding is maintained.

• Be involved in the review and updating of AuDHD UK’s Safeguarding Framework and related policies.

Compliance & Governance

• Maintain accurate and confidential safeguarding records.

• Contribute to audits, reviews, and continuous improvement activities.

Training & Awareness

• Promote a culture of vigilance, accountability, and reflective practice.

Essential Skills & Attributes

• Recognised safeguarding training or substantial safeguarding experience.

• Adequate understanding of safeguarding considerations for AuDHD UK’s beneficiaries and best practice.

• Sound judgment, discretion, and empathy in complex situations.

• Clear written and verbal communication skills.

• Ability to remain calm under pressure and respond appropriately to sensitive cases.

• Commitment to AuDHD UK’s mission and values.

• Lived experience of AuDHD (desired).

Time Commitment Estimate

• Risk assessment/Incident log completion: ~3 hours a week (this may be increased at times of increased activity within the charity e.g. before the beginning of Peer Support Cohort assignments)

• Safeguarding audits, governance, and meetings: 2–4 hrs/quarter

Mission Alignment Requirements

All applicants must demonstrate:

• Understanding of AuDHD UK’s core purpose.

• Commitment to volunteer-led service delivery.

• Adherence to safeguarding and ethical guidelines.

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £22.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 accredited courses should you want to study further.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection 
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Reports to: Chief People Officer
Direct Reports: HRBP Lead, HR Managers
Team Structure: Six HR Teams (HRBP team, Recruitment, Learning & Development, Volunteer Relations, Policy, and Engagement) – supported by Senior HR Officers and HR Officers
Location: Remote, UK-based
Time Commitment: 12 months minimum | Part-time | Flexible hours

About the Role
We are seeking a volunteer Head of HR to lead and oversee our HR function at a pivotal time in YouthAdvantage UK’s ambition to become a registered charity.

Reporting into the Chief People Officer, you’ll provide strategic leadership to a multi-layered HR structure, directly managing our HRBP Lead and HR Managers, and overseeing five core teams that support the organisation’s people and culture strategy.

This is an ideal opportunity for an experienced HR leader who wants to give back by mentoring the next generation of HR professionals, shaping policy and practice, and helping us build a strong, inclusive, and values-led volunteer workforce across the UK.

Please note: This is a voluntary and unpaid role. There is no direct financial compensation or future paid opportunity attached.

Key Responsibilities
•Provide overall leadership to the HR function, ensuring alignment with the organisation’s mission and values.
•Manage and coach HRBP Lead and HR Managers to ensure smooth delivery across all people-related functions.
•Oversee and guide the five core HR teams:
oRecruitment – ensuring effective onboarding of skilled and diverse volunteers.
oLearning & Development – supporting volunteer upskilling and capability-building.
oVolunteer Relations – maintaining engagement, support, and wellbeing.
oPolicy – upholding inclusive, clear, and robust HR governance.
oEngagement – fostering culture, recognition, and retention.
•Partner with the Chief People Officer on strategic planning, workforce design, and key organisational initiatives.
•Lead succession planning and ensure continuity across all volunteer HR roles.
•Monitor performance and facilitate cross-team collaboration.
•Champion inclusive, accessible practices across the organisation.

What We're Looking For:
We’re looking for someone who’s experienced enough to hit the ground running and humble enough to grow with us. 
You’ll be most successful in this role if you have:
•Solid operational HR experience, ideally across generalist and specialist areas such as recruitment, employee relations/law, L&D, and policy.
•Previous line management experience, with a demonstrable record of supporting and developing HR team members or volunteers.
•A practical, sleeves-rolled-up approach - someone who is hands-on, accessible, and able to get things done in a busy, volunteer-led environment.
•A strategic mindset, but also the willingness to dig into day-to-day HR activity and problem-solving.
•A collaborative, coaching-ready attitude - this is a great opportunity for someone who has enough experience to stand on their own feet, but is open to being coached by the Chief People Officer to further develop their leadership style.
•Good communication and people skills, with the ability to work across different functions and with a wide range of volunteers.
•An interest in or understanding of the third sector and volunteer engagement is a bonus, but not essential.
•Experience working remotely or in hybrid teams is helpful.
•Above all, a genuine passion for youth empowerment and a belief in what we’re building at YouthAdvantage UK.

What You’ll Gain
•A chance to lead a national HR function with real-world complexity and purpose.
•The opportunity to mentor and develop emerging HR talent.
•Practical experience shaping HR strategy within the third sector.
•Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

Important Information
This role is completely voluntary. There is no financial payment, benefits, or employment status. It is ideal for experienced HR professionals looking to give back, stay active in leadership, or contribute to a values-led organisation in a meaningful way.

Apply Now
If you're ready to roll up your sleeves and help shape a dynamic, inclusive, and youth-focused volunteer organisation, we’d love to hear from you.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.

Role summary

The use of complementary therapies in palliative care has become an increasingly significant feature of health care and evidence shows that therapies can support the emotional, mental, spiritual and physical wellbeing of patients and their families and carers, and those facing loss and bereavement. This role will give you the unique opportunity to use your incredible skills, qualities, and knowledge to gain experience in specialised healthcare for end of life and bereavement. This will enable you to build confidence and ability to provide care and wellbeing in an integrated hospice environment. Research has shown that its use alongside conventional medicine can help enhance relaxation and well-being, and relieve stress and anxiety, as well as help with the management of specific issues such as symptom control of fatigue, breathlessness, nausea, and pain.

An enhanced adult & child DBS check is required for this role. 

Main duties of the role

• Provide therapies in accordance with the complementary therapy policy and procedure, as well as the code of ethics and practice.

• Assess and plan patients’ treatment and documentation of given treatment and patient response.

• Report any concerns you may have about a patient’s/client’s health or welfare (or anything the patient may have said that is of concern) to the IPU team or CT team lead

• Uphold the confidentiality guidance in all matters relating to the patient or their family.

• Be generally aware of patients’ needs and always ensure the dignity of the patients.

• Maintain good infection control practices at all times

• Prepare the complementary therapy treatment areas before and after a treatment

• Adhere to the dress code requirements.

• Seek support and advice when needed.

• To adhere to the CT code of conduct and ethics

• Provide feedback, including reports of any adverse effects, to the Complementary Therapy Lead.

• To undertake any other tasks as requested/deemed appropriate with the nature of the role.

• Complete all paperwork and feedback clearly and objectively

• Adhere to relevant and current protocols for the practice of the specific therapy or therapies.

All complementary therapies are characterised by treating the whole person, considering the mental, emotional and physical factors associated with the challenges they face. Complementary therapies work with the total care given, to promote comfort and support for both patients and their families/carers. We also support those who access our bereavement services. 

Training & supervision

We will provide you with practice into palliative and bereavement care by extending the opportunities for you to gain valuable hands-on experience that will affirm your vocational knowledge and skills. Other training includes:

• There will be an induction to the hospice and all volunteers must undertake mandatory health and safety training. In addition, all volunteer complementary therapists have to undergo an enhanced DBS check, undertake safeguarding, accessing personal information (medical record information) and lone working training

• To undertake an induction into the complementary therapy service, this may include shadowing another volunteer therapist, as appropriate.

• To attend meetings/supervision and training in palliative needs. 

Experience & qualifications required

• You will need to be qualified and hold the appropriate certifications in the relevant practice:

o L3+ Aromatherapy

o L3+ Massage therapy

o L3+ Reflexology

o L3+ Holistic therapy

o L2/L3+ Beauty therapy (with facial and massage/aromatherapy units)

o Qualified in the HEARTS PROCESS

o Degree2/3+ Reiki plus one of the above qualifications (not a stand alone Reiki qualification)

o L4+ Shiatsu

• Relevant professional qualifications essential from an accredited awarding body, such as C&G, VTCT, ITEC - which meets recognised UK Occupational Standards.

• Membership of a recognised Complementary Therapy Regulatory Body, e.g. CNHC, FHT, AOR or other voluntary recognised association or organisation, and hold up to date professional insurance, or be prepared to join prior to volunteering

• You must have current work experience and up to date skills which meet relevant competencies, e.g. CPD records and skills development.

Personal attributes

• Ability to work independently, and show flexibility by learning the ‘think on your feet’ and not to proceed if unsure and seek clarification

• Have the ability to keep the patient/client central to the treatment plan and make the required adjustments accordingly

• Be compassionate and empathtic, demonstrating sensitivity to patient/ client physical, emotional, mental and spiritual needs and wellbeing

• Ability to use initiative and be innovative

• Respectful of other’s differences and choices

• Reliable, organised honest and punctual

• Maintain confidentiality and GDPR at all times

• Be emotionally resilient to work in this type of care setting

• Recognise own boundaries in the therapeutic relationship and limitations of the role and seek support when needed

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.
 

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You'll be:

• supporting and encouraging a team of fundraising volunteers
• planning fundraising events and activities with your team
• allocating tasks before and during fundraising events
• keeping financial records from fundraising events
• encouraging and promoting a professional image of Cats Protection 
• following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we've been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Have you confidently used the Beacon CRM system before? Do you thonk you could share your experience of Beacon use and functionality with otthers?

We are looking for someone experienced in the use of Beacon CRM system who can assist our Funrasing & Engagement Team to make the best of this software and can asist with data analysis to help us build our fundraising contacts and achievements.

Job Title: Client Support Volunteer

Location: The Gaia Centre (Lambeth, London)
Salary: Not applicable as this is a voluntary role
Contract type: Voluntary - 4 hours per week (days to be discussed)

Hours: 4 Hours per week (days to be discussed) 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Client Support Volunteer to provide additional practical and emotional support to victims and survivors who are impacted or are experiencing domestic abuse and any other strands of Violence Against Women Girls (VAWG) and are accessing specialist support provided by the Gaia team.

As a Client Support Volunteer, your role will be to provide individual support to the clients receiving support from the Gaia Centre. This will be done either on the phone or in person and with the aim of increasing the clients’’ confidence, reducing their isolation and helping them to re-build their lives. You will do this by offering our clients and the team support in a variety of ways, including:

1. Assisting clients with locating and completing applications for relevant grants, services, courses, jobs etc., providing follow-up support where necessary. These could include registering for housing or financial support, the GP or applying for a new job.
2. Accompanying clients to appointments for accommodation, medical appointments or job interviews etc.
3. Recognising when it is necessary to take steps to safeguard adults and children, escalating the situation swiftly and appropriately to the line manager, Community Engagement Lead.
4. Encouraging clients to research activities that interest them in the local area to increase their engagement in the community
5. Welcoming clients to group sessions and helping them to navigate their way safely to the correct location.
6. Participating in celebrations and events held by our service, like International Women’s Day.
7. Providing some administrative support when required e.g. taking calls and messages; updating client contact details; sharing information about the service with professionals and clients.
8. Ensuring client records are updated accurately and that the security of sensitive information is maintained. This is to protect our clients and ensure Refuge remains GDPR compliant.
9. Plus much more - please refer to our job pack for more information.

Training: You will be required to attend 3 days of training on the 14th, 15th and 16th of September from 10am-4pm each day (non-negotiable) 

Closing Date: 09:00am 24 June 2026

Interview date: 1 and 2nd July 2026

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

If you have any questions about the role, please get in touch.

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.