Senior relationship manager volunteer roles

Make a difference where it matters most. Help save young women’s lives.

Georgia’s Voice is a suicide prevention charity providing vital mental health support to young women aged 18–25 across Cornwall. Founded in 2020 following the tragic death of 19-year-old Georgia, the charity exists to ensure that no young woman feels unheard, unsupported or alone at her most vulnerable moment.

Georgia’s Voice offers safe, compassionate and non-judgemental support through weekly groups, a welcoming drop-in hub, counselling, workshops and community-based activity. Our work is grounded in lived experience, empathy and trust, and for many young women our services are a lifeline

As the charity enters an exciting new phase, with an ambitious five-year strategy focused on strengthening impact, sustainability and reach, we are seeking to appoint a new Chair and several Trustees to help shape our future and strengthen our governance at this critical time

The Opportunity

This is a powerful opportunity to join a values-led organisation making a real and measurable difference to young women’s lives in Cornwall. We are refreshing and growing our Board to ensure it has the breadth of skills, experience and perspective needed to support the charity’s next stage of development.

We are particularly keen to hear from candidates who share our commitment to equality, safeguarding and lived-experience-informed practice, and who are motivated by the opportunity to contribute their skills to a cause that truly saves lives.

Chair of Trustees

Purpose of the role
The Chair will provide leadership to the Board, ensuring effective governance, strong decision-making and a constructive, supportive relationship with the Founder and senior team.

We are seeking someone who brings:

• Board-level experience, ideally within a charity or purpose-driven organisation
• Strong leadership, facilitation and interpersonal skills
• Confidence handling risk, complexity and sensitive issues
• A values-driven approach aligned with Georgia’s Voice’s mission

The Chair role is suited to someone able to take an active, hands-on governance role.

Trustees

We are particularly interested in Trustees with experience in one or more of the following areas:

• Finance or accounting
• Fundraising and income generation
• Marketing, communications or PR
• Legal, regulatory or government
• Digital and technology

We also warmly welcome applicants with lived experience relevant to our work, who can help ensure the voices of young women remain central to our governance.

Commitment and Practicalities

• Trustees are appointed for a three-year term, renewable up to three terms
• Time commitment is approximately one day per month (Chair slightly more)
• The Board meets four times per year, in person or online
• An annual in-person Strategy Day is also held
• Reasonable expenses are reimbursed

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Voluntary Sales Administrator
Programme Association: Enhanced Professional Development Programme (ePDP) /
International Personal Development Programme (iPDP)
Role Type: Part-time | Voluntary (Unpaid) | Remote
Commitment: 12 hours/week (Structured as two 6-hour shifts) | 16-week programme duration
Role Summary
Quilombo UK is seeking a highly organised and detail-oriented individual to join our team as a
Voluntary Sales Administrator. This role is designed for individuals looking to gain foundational
experience and an understanding of the sales lifecycle in a professional environment.
The administrator will provide essential support to the Sales Team, ensuring smooth operation
of all outreach campaigns and accurate performance reporting. This is a learning role focused
on developing business-critical administrative, research, and communication skills.
Key Responsibilities & Learning Areas
The Administrator will support the sales function by focusing on administrative efficiency and
target identification:
● Email Creation and Dissemination:
○ Drafting, preparing, and proofreading sales outreach emails and follow-up templates
(using tools like Mailchimp).
○ Assisting with the dissemination of campaigns to target audiences under the guidance
of the Sales Director.
● Target Audience Research:
○ Researching and identifying suitable target audiences, groups, and individuals for our
core service offerings (e.g., ePDP, iPDP, Workshops).
○ Collecting and verifying contact data (Email, Name, Phone) for the sales pipeline and
CRM systems.
● Sales Reporting and Metrics:
○ Assisting with the collection of sales data, including open rates, conversion tracking,
and campaign performance metrics.
○ Preparing basic sales reports to highlight outreach efficiency and campaign success.
● Administrative Support:
○ Managing and updating the sales contacts database and CRM (Customer Relationship
Management) system.
○ Organizing and maintaining sales documents and collateral.
Requirements & Skills
● Essential: A strong interest in pursuing a career in sales, marketing, or business
administration.

● Skills: Excellent organizational skills, strong attention to detail, proficiency in Microsoft
Excel/Google Sheets, and clear written communication.
● Equipment: Access to a personal laptop or PC with reliable internet connection.
What We Offer (Voluntary Benefits)
● Foundational Sales Experience: A clear understanding of the sales pipeline, from lead
generation to reporting.
● Skill Development: Hands-on training in professional tools (CRM, Email Marketing
platforms) and development of critical soft skills (research, data management,
professionalism).
● Mentorship: Coaching and guidance from the Senior Leadership team regarding sales
strategy and best practices.
● Certification: Certificate of completion and professional reference upon successful 16-
week programme completion.

Chair of the Board of Trustees — Alliance for Youth Justice

The Alliance for Youth Justice is seeking a new Chair to lead our experienced and knowledgeable Board of Trustees. The AYJ Chair will provide leadership and strategic oversight, foster an inclusive board culture, and support our Chief Executive Officer to build on AYJ’s success into the future.

We are looking for someone who shares our commitment to social justice and achieving positive change for children and young people in the youth justice system. You will have knowledge and understanding of how to govern a charity and bring strong strategic leadership skills to ensure the AYJ is able to achieve its vision, mission, and purpose.

Commitment to equity and inclusion

As an organisation committed to anti-oppressive practice and anti-racism, we recognise the need to consider and rebalance where power lies in our organisation, and we are particularly keen to hear from applicants who are:

• Racially minoritised
• From working-class or intermediate socio-economic backgrounds
• Aged 18–34
• Have lived experience of the youth justice system
• Female

We also aim for 50% of our board members to be representative of our membership, and we are therefore also keen to receive applications from representatives of Alliance for Youth Justice member organisations.

Finance Trustee Position 

Exeter Students’ Guild is looking for a passionate and experienced External Finance Trustee to join our Board and help shape the future of our student-led organisation.

ABOUT THE ROLE

Trustees play a key part in making sure the Students’ Guild runs well and stays true to its purpose. As a Trustee, you’ll help set the Guild’s direction, support and challenge senior staff, and make sure we’re using our resources responsibly and operating within the law.

You’ll be joining a Board of 14 Trustees, made up of External Trustees, Student Trustees, and Elected Officer Trustees, all working together to support students at Exeter.

The role is a four-year term, with the option to serve a second term. You’ll need to meet The Charity Commission eligibility requirements. The role is unpaid, but reasonable expenses will be covered.

Further information can be found on our website.

Experience and Knowledge

We’re especially keen to hear from people who have:

• Senior-level experience in finance, accounting, or a related area
• An understanding of the challenges facing students in the UK and at the University of Exeter
• A good grasp of what good governance looks like
• Knowledge of the Higher Education sector and the issues it faces
• The time to commit to Board meetings, committee work, and key financial discussions

Skills

• The ability to ask questions and challenge the status quo.
• Sound judgement and the ability to think strategically, handle competing priorities and make informed decisions.
• Strong communication skills with the ability to build relationships with people at all levels.
• Able to respond positively to challenging situations and solve problems creatively.

Values and Attitude

• A demonstrable commitment to our values.
• Strong commitment to equity, diversity and inclusion and able to engage with people from all backgrounds and at all levels.
• Passionate about working in a democratic, student led environment.

Interested?

Take a look at our Trustee Recruitment Pack for more details about the role and what we’re looking for.

How to Apply

To apply, please visit our recruitment portal to complete our application form by 8am, Monday 26th January 2026.

You’ll need:

• An up-to-date CV
• Short written answers (up to 300 words each) to:

• 1. Why do you want to be a Trustee at Exeter Students’ Guild, and how do your values align with ours?
  2. How would your skills and experience help the Trustee Board and staff team deliver our strategy?

Applications are open, and we’ll set up interviews as we meet great candidates.

Closing date for applications Rolling deadline

Panel interviewBased on candidate availability

First Trustee Board6th July 2026

Trustee Training30th June 2026

Please note we will aim to work flexibly with candidates around interview dates.

If you have any questions about the role, feel free to contact Dani Alexander - details can be found in the information pack or on our website. 

Testimonial from External Trustee, Sophie

What inspired you to become a trustee?

I was inspired to become a trustee to be able to use my experience and knowledge, both as a higher education professional and a former student (from a while ago!), to be part of something that benefits students and adds to their brilliant university experience. I also wanted to experience governance from 'the other side' and improve those skills.

How has the experience benefited you personally or professionally?

It has been really gratifying to be able to use what I do everyday and have it aid discussion. I've found it so interesting and refreshing to approach familiar topics from a completely different angle.

What advice would you give to someone considering becoming a trustee?

I would say to put yourself forward! Speak to someone who may have experience of being a trustee, have a look at the brilliant resources there are out there, and have confidence in your experience - a Board really needs a wide range of skills and experience and diversity of opinion, so go for it.

Treasurer Recruitment 

Become Our Treasurer and Help Achieve a Life Unlimited.  

At Cystic Fibrosis Trust, we believe in a world where everyone with cystic fibrosis (CF), can live a life unlimited, and we’re inviting passionate individuals to join us on this powerful journey. 

This is more than a governance role, and it’s an opportunity to help guide strategic decisions that impact lives, influence national initiatives, and accelerate progress for a community that deserves nothing less than a brighter future. 

About us

Cystic Fibrosis Trust is the UK’s leading charity dedicated to uniting for a life unlimited for everyone with CF, which is one of the most common life-limiting genetic conditions.

Our team of dedicated staff, volunteers, and Trustees works alongside people affected by CF to fund life-changing research, promote world-class clinical care, and provide essential advice and support.  We champion a community that is united by strength, compassion, and hope. 

Our work relies on the generous donations of our supporters. 

About the role

As a Trustee, you will play a crucial role in the governance and strategic oversight of the charity, ensuring that we operate effectively, achieve our mission, and comply with all legal and regulatory requirements. Trustees are collectively responsible for safeguarding the charity’s assets, ensuring they are used exclusively to further our objectives, and overseeing the charity’s financial health, including budgets, financial controls, and reporting. Acting with integrity and in the charity’s best interests is at the heart of the role. 

The Treasurer oversees the financial affairs of the charity and ensures that they are conducted legally, transparently, and in line with the charity’s governing document. Working closely with the Chair, CEO, Trustees, and any staff or volunteers, the Treasurer helps safeguard the charity’s financial sustainability. This role is vital in supporting the delivery of our new Strategy and ensuring our positive impact on the lives of people with CF 

About you 

You will bring strong financial expertise and strategic insight to help ensure our organisation remains financially robust, well-governed and focused on delivering our mission. Your perspective will play a vital role in guiding our direction and ensuring we continue to put people with CF at the centre of everything we do.

Why Join Us? 

• Make a meaningful impact on the lives of people affected by cystic fibrosis. 

• Engage with dynamic peers who are driven, forward-thinking, passionate and purpose-led. 

• Help drive an inspirational mission that blends science, support, and community. 

• Play a critical role in shaping our strategic direction, ensuring robust governance, and championing equity, diversity and inclusion. 

• Gain valuable experience in governance and strategic planning. 

• Use your expertise to fuel lasting change. 

If you are passionate about making a difference for people with cystic fibrosis, please get in touch. 

How to apply? 

Please download the Treasurer Recruitment Pack for more information including full role description.

Please prepare and submit the following via our applicant tracking system by Monday 16 March 2026:

• A CV outlining your career history, including responsibilities and achievements. 

• A cover letter (max two A4 pages) explaining why you want to be a Trustee (Treasurer), what skills you can bring to the Board of Trustees and what you want to take away from this opportunity. 

Interviews will take place following the application deadline, and shortlisted candidates will be notified directly. We will offer as much notice as possible to support availability.

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions.  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defence.  

Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.   

The Witness Service also supports bereaved family members, and friends and family who are accompanying witnesses in court.

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.  

Witness Service Outreach Volunteers provide support to witnesses when they are attending court, as well as pre-trial and post-trial helping them to feel safe and informed. You will provide support to both prosecution and defence witnesses.

Why volunteer with us?

• Make a difference - you will volunteer directly with victims and witnesses.

• Gain skills and experience - you will receive training on how to provide practical and emotional support.

• Join our community - you will be part of a large community of over 2,000 volunteers and staff. 

• Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

What do we ask of you? 

In order to join us as a Witness Service Volunteer, you must: 

• Be 18 years of age or over. 

• Be able to volunteer for at least 1 day per week, for at least 12 months. 

• Undertake training – this includes virtual training days as well as completing online learning modules. 

• Undertake an Enhanced DBS with Child Barred List check & be part of the DBS Update Service.

• Be able to provide two satisfactory references. 

• Have an active email address that you are comfortable using in order to engage with VS communications. 

Diversity Matters 

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. 

• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. 

• We are happy to make reasonable adjustments to support you through the application process. 

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions.  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defence.  

Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.   

The Witness Service also supports bereaved family members, and friends and family who are accompanying witnesses in court.   

Why join the Witness Service now 

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.  

Witness Service Outreach Volunteers provide support to witnesses when they are attending court, as well as pre-trial and post-trial helping them to feel safe and informed. You will provide support to both prosecution and defence witnesses.

Why volunteer with us?

• Make a difference - you will volunteer directly with witnesses.

• Gain skills and experience - you will receive training on how to provide practical and emotional support.

• Join our community - you will be part of a large community of over 2000 volunteers and staff. 

• Beyond your role – attend one or our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

What do we ask of you? 

In order to join us as a Witness Service Volunteer, you must: 

• Be 18 years of age or over. 

• Be able to volunteer for at least 1 day per week, for at least 12 months. 

• Undertake training – this includes virtual training days as well as completing online learning modules. 

• Undertake an Enhanced DBS with Child Barred List check & be part of the DBS Update Service.

• Be able to provide two satisfactory references. 

• Have an active email address that you are comfortable using in order to engage with VS communications. 

Expenses 

• All Victim Support volunteers are entitled to out-of-pocket expenses incurred whilst volunteering, including travel and lunch. 

 Diversity Matters

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. 

• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. 

• We are happy to make reasonable adjustments to support you through the application process.

Location: Exeter (hybrid options available)
Hours: Flexible
Term: Three-year periods
Type: Voluntary

Help shape the future of specialist education for young people with vision impairment and complex needs.
At InFocus, we believe everyone deserves to live life to the full, with choice, control, and meaningful opportunities. We support young people who face significant barriers due to vision impairment combined with additional disabilities, helping each individual follow their own pathway towards independence and fulfilment.

We’re now looking for a Volunteer Trustee with strong experience in special education to help guide and strengthen our specialist FE College.

What the role involves

In addition to the standard responsibilities of a trustee, you will:

• Focus on the delivery and development of post-16 education for learners with vision impairment and complex needs

• Scrutinise the quality of teaching and learning

• Provide constructive challenge and professional insight as part of our Education Advisory Committee

• Work closely with our College Principal to champion high-quality, person-centred education

This opportunity would suit someone with experience as:

• A senior leader within a SEND provision

• A headteacher or principal

• A SEND improvement partner

• An Ofsted inspector

Our Board meets seven times a year, with optional invitations to events and celebrations. Trustees are encouraged to attend in person, though online attendance is possible where needed. Travel expenses are covered, and overnight accommodation can be arranged for trustees living outside Devon.

Short on time? Advisory Member roles available

If you’d like to share your expertise without taking on full trustee responsibilities, consider joining us as an Advisory Member. Advisory Members sit on committees and offer specialist knowledge without the full governance role. 

ABOUT USER VOICE

User Voice is a charity led and delivered by people with lived experience of the criminal justice system. We bring together people impacted by the system with those who deliver its services, to co create transformative change, both in justice services and in people’s lives.

We actively welcome applications from people with convictions, recognising the insight and value that lived experience brings to our mission. We also warmly encourage retired professionals or those with established skills who want to give something back to society.

THE ROLE

We’re looking for a motivated and conscientious volunteer to support our Business Development Team with fundraising and income generation. This is an excellent opportunity to contribute your skills, learn something new, or support meaningful social change.

WHAT YOU’LL DO

· Research trusts, foundations, and grant opportunities

· Support the drafting of funding bids and proposals

· Help maintain our grants pipeline and CRM data

· Assist with donor stewardship and relationship building

· Identify new partnerships or income opportunities

· Prepare briefings or summaries for the team

We’re looking for someone who is IT‑literate and ideally has some relevant skills or experience to bring, but you don’t need to have done fundraising before. Enthusiasm, reliability, and a willingness to learn are what really count.

WHAT YOU’LL GAIN

· Experience in fundraising, bid writing, and business development

· Insight into a national, lived experience–led criminal justice charity

· Opportunities to work closely with senior charity leaders

· The chance to make a real and lasting impact

WHO WE’RE LOOKING FOR

Someone who is:

· Organised and detail-oriented

· A clear communicator (written and verbal)

· Proactive and curious

· Able to work independently

· Passionate about social justice, rehabilitation, and second chances.

HOW TO APPLY

Please send a short expression of interest outlining why you’d like to volunteer with us and any relevant experience/skills, details of where to send can be found on our website.

It’s an exciting time to join Victim Support, as we prepare to begin delivery of the Witness Service from April 2026. We look forward to welcoming current Witness Service staff and volunteers to Victim Support — and we’re also now beginning recruitment for several new roles and to fill vacant positions.  

The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales — both for the prosecution and the defence.  

Our trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence.   

The Witness Service also supports bereaved family members, and friends and family who are accompanying witnesses in court.   

Why join the Witness Service now  

This is an exceptional opportunity to help us ensure a smooth transition and shape a high-quality, high-impact and trauma-informed service — so every witness feels informed, supported and more confident in court.  

Witness Service Volunteers provide support to victims and witnesses of crime prior to and during the court process helping them to feel safe and informed. 

Why volunteer with us?

• Make a difference - you will volunteer directly with victims and witnesses.

• Gain skills and experience - you will receive training on how to provide practical and emotional support.

• Join our community - you will be part of a large community of over 2,000 volunteers and staff. 

• Beyond your role – attend one of our many events/webinars and join one of our six Equality, Diversity & Inclusion networks.

What do we ask of you? 

In order to join us as a Witness Service Volunteer, you must: 

• Be 18 years of age or over. 

• Be able to volunteer for at least 1 day per week, for at least 12 months. 

• Undertake training - this includes virtual training days as well as completing online learning modules. 

• Undertake an enhanced DBS check & be part of the DBS update service.

• Be able to provide two satisfactory references. 

• Have an active email address that you are comfortable using in order to engage with VS communications.

Diversity Matters 

• VS strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need. 

• VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role. 

• We are happy to make reasonable adjustments to support you through the application process.

The role of the Governing Body includes collective oversight of the College’s activities and setting and reviewing
our strategy and mission. The governor role is comparable with the non-executive directors of a public company
but instead of being accountable to shareholders, governors are accountable for public funds. As the College is an exempt charity, all governors are charity trustees.

Being a governor is a hugely rewarding leadership role. Governors can make a real difference and give something
back to the local community.

The College is currently looking for two new governors to join the Board. We are seeking experienced individuals, who
are looking for an opportunity to use and develop their professional skills in a board-level environment.
You don’t need to have prior board experience to apply.

The Board is currently looking for two new governors will have experience of one, or more, of the following areas: FE, education, apprenticeships. 

The Board also values the diversity of our students and staff, who come from a variety of ethnic, cultural and
religious backgrounds. The Board is determined to reflect this diversity amongst our Governing Body and
encourages people from a range of backgrounds and experiences to apply.

Please get in touch if you don’t feel you have the time to join the Board but would be interested in being co-opted to one of our committees. Co-option can provide an excellent introduction to voluntary governance roles. We are currently looking for co-opted members to join our Search and Governance Commitee, Resources Committee and Audit and Risk Committee. 

Provide a welcoming and supportive first point of contact for clients and visitors across our Dudley and Wolverhampton offices.

Role Responsibilities:

• Provide reception cover and welcome clients into the Information Hub.

• Carry out initial triage by listening to clients’ needs and directing them appropriately.

• Book in clients who have appointments with advice staff

• Handle calls and emails, and record client information accurately.

About You:

• Friendly, approachable, and empathetic.

• Good communication and basic IT skills.

• Organised, reliable, and able to work independently and in a team.

• Willing to travel between Dudley and Wolverhampton offices.

Commitment:

• Volunteer 1 day a week (you can volunteer if you want up to 5 days a week), volunteering between the hours of 9am – 3pm, for minimum 6 months commitment.

NO EXPERIENCE NEEDED, FULL TRAINING WILL BE PROVIDED
Plus, we'll reimburse your travel expenses (fuel or bus fares, car parking), so volunteering won't cost you anything but your time.

Why Volunteer with Us? 
✨ Valuable Experience: Gain practical skills and a sense of fulfilment with a trusted charity that has over 80 years of experience.
✨ Training and Support: Enjoy comprehensive training and ongoing support to help you succeed.
✨ Social Connection: Meet like-minded individuals and become part of our wonderful team.
✨ Personal Fulfilment: Experience the joy of making a real difference in someone's life.
✨ Flexible Hours: We offer flexible volunteering hours to suit your lifestyle.
✨ Health and Wellbeing: We prioritise the wellness of our volunteers, contributing to professional   success.
✨ Professional Development: We're committed to continuous development and growth opportunities.
✨ Diversity and Inclusion: We embrace individuals from all walks of life and encourage authenticity.

�� What Our Volunteers Say:
"Now that I am retired, volunteering at Citizens Advice gives me a purpose in life. I feel I can serve my community and make a difference to local people who are in difficulty. I learn a lot, use my skills and discover new skills as well as having new and varied experiences every day."
-Volunteer Generalist Advisor

"I now feel braver when looking at new job opportunities. I can utilise my skills and experience from volunteering in the hubs."
-Cost of Living Support Hub Volunteer

Ready to make a difference?
�� For further information about the individual roles, please visit our website:

If you require any of the information in an alternative accessible format, please let us know and we will be happy to assist.

Are you passionate about helping older people to live well in later life?  Are you able to give your time, expertise and skills as a Trustee to support our charity in its hugely important mission?

This is a fantastic opportunity to join the board of an impactful and influential charity, supporting older residents in Sutton by providing valuable advice and support services regarding health, finances and wellbeing.

A trustee role can be hugely fulfilling, as well as helping you to develop and utilise strategic leadership skills, and work with a diverse and  dynamic team.

We are looking for trustees who can bring their own unique experience and expertise to support the effective governance of our charity, in particular in areas such as data and digital, commercial experience, and knowledge of the health and care sector. An understanding of charity governance, fundraising or an accountancy qualification would be beneficial.

Who are Age UK Sutton?

Age UK Sutton is a small independent charity dedicated to helping older people in our community to live well in later life. We are a network partner of Age UK, the influential national charity, and benefit from membership of a network of similar independent charities across the UK. We deliver a mixture of social and community activities while influencing strategy in Sutton. We provide vital information, expert advice and practical support. Our work enables older people to make informed decisions on finances, health, care, and wellbeing, and enables greater social connection and independence.

Location: Sutton, South West London (and online meetings)

Time Commitment:

• Quarterly Board meetings, three-hour Board meetings held virtually on Teams (twice a year), and alternately face-to-face meetings
• Quarterly Committee meetings (2-3 hours): Fundraising and Enterprise and / or Quality and / or Finance, Risk and Audit (most trustees are expected to attend 2 of the 3 standing subcommittees)
• Trustees with the capacity to do so also have the opportunity to support occasional projects or short-term working groups, supporting the CEO and wider leadership team.

Duration: A 3-year term (may be extended for two further 3-year terms)

Final closing date: Tuesday 1 April