Key info:  

Role: Caseworker 

Salary: £28500 

Location: all services are currently being offered remotely, via Zoom, however this is subject to change.When guidelines allow, the role will be predominantly office based (Tooting) 

Hours: full-time (5 days / 35 hours a week) 

Contract: 1 year initially

Salary and entitlements:  £28500, plus pension contributions. 

Responsible to: Head of Casework Services 

Additional benefits: 

CARAS offers 28 days’ annual leave per year. CARAS also pays into a workplace pension with employers’ contributions currently at 4%. We are a proud member of the Living Wage Foundation, ensuring that all employees at every level are remunerated fairly. 

All front-line staff are offered monthly clinical supervision with a qualified and experienced psychologist, allowing for exploration within a confidential space of challenges that arise, and for mitigation of vicarious harm. 

About the organisation 

CARAS is a registered charity working with people in south London and beyond who have an asylum or refugee background. Our values are: 

Kindness. CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents and interests. 

Justice. CARAS will strive for social justice following a rights-based approach in all of our work and challenging instances when rights are not upheld in wider society. 

Empowerment. CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

‘With’ not ‘for’. CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do.  

CARAS is a thriving organisation with a highly motivated, friendly and experienced staff team, bolstered by the generous support of equally skilled volunteers and trustees who come from many walks of life. The successful candidate will be working with a range of stakeholders and will be able to input into work across the organisation, develop partnerships, welcome volunteers, and of course, be welcomed and supported by us all. 

About Casework at CARAS 

CARAS offers holistic support to refugees and people seeking asylum.  Our casework forms part of the wrap-around support we offer to beneficiaries and is intended to complement our other services.

For many years, we have run face to face appointments and workshops to support beneficiaries to access the specialist advice they need, to make plans, and to work towards their own goals.

We have historically worked with a very local group, predominantly women, paying close attention to gendered experiences of migration.There is potential for significant change here due to the shift from face to face to online working; the changing local demographics which now mean that many more new arrivals are in our locality and changes to the employment prospects of refugees.We anticipate working with many more men than we ever have previously.

Our casework service for adult beneficiaries has been closed since February 2020.Since lockdown CARAS’ methods of engagement and the needs of our beneficiary group have changed dramatically.We are seeking a creative, motivated worker who has ideas for how to rebuild an important service that will welcome a wide range of refugees and asylum seekers, supporting them to access services online and, when possible, running new face-to-face appointments.

About the role 

This role focuses on support for the adults who access CARAS’ other services.CARAS offers advocacy and casework with the aim that people who attend our groups can access support to address issues in a timely, supportive, informative and friendly manner.Our focus is on connecting people to opportunities, knowledge and services so they are able to access these and resolve their issues as independently as possible.One of our key drivers is to work with people to help them build the skills and knowledge they need to become independent. All of our casework therefore builds in opportunities for beneficiaries to make informed decisions, set their own goals, and ultimately manage on their own. 

We are seeking to recruit a new case worker to work with us to maintain, develop and grow the project.  The caseworker will take on a mix of direct work with beneficiaries and supervision and support of volunteers who work with beneficiaries, ensuring that beneficiaries have their casework needs met in a timely and professional manner. 

The role sits within the casework team, which is currently made up of a Head of Service, a youth caseworker and a volunteer team.  The adult caseworker will have a close working relationship with other CARAS departments, most notably the adult inclusion team and learning and development team.  All of CARAS’ work is run with the support of a large team of volunteers.The caseworker will be responsible for building up and managing a small team of volunteers to work alongside them.

The main areas of work are access to education and employment, housing and homelessness, welfare and statutory entitlements, both physical and mental health services, asylum support and immigration signposting.  We foresee digital inclusion becoming an important part of our work. 

Our project is designed to complement local specialist provision by signposting to the most suitable support, clarifying and unpicking issues, writing clear referral letters, supporting people to prepare for external appointments and wherever possible sharing information as to how people can resolve issues themselves.  We are OISC level 1 accredited. 

We want an experienced worker with specialist knowledge of advice work with refugees and people seeking asylum.  

Main activities:  

• Work closely with the CARAS team ensure all adult beneficiaries are aware of and are able to access casework support 

• Triage requests for casework support; manage a case load, sharing duties and delegating to volunteers where appropriate 

• Offer holistic assessment to new beneficiaries 

• Provide direct casework support to beneficiaries  

• Make thorough referrals to specialist services and support beneficiaries to access them 

• Follow-up each referral with the beneficiary and agency 

• Maintain excellent case notes 

• Support the recruitment, training and management of a trained volunteer team 

• Research and remain up-to-date with specialist advocacy/advice services available

to beneficiaries  

• Conduct the necessary outreach to build strong partnerships 

• Participate in operational, strategic and trustee meetings as required  

• Monitoring and evaluation of the project  

• Contribute to grant reporting  

• Share outcomes, trends and learning with the casework team and policy networks

as appropriate to influence wider strategic change 

• Participate in the running of consultation and review for the development of the

project 

• Ensure that all safeguarding concerns are reported to the safeguarding lead  

Person specification  

We are looking for a highly motivated individual who has a commitment to supporting empowerment through casework.  The successful candidate will have excellent interpersonal and communication skills, including cultural sensitivity and the ability to quickly build positive relationships. 

Essential 

• A high level of written and spoken English 

• At least three years experience of one-to-one advice work 

• A good understanding of housing, welfare, utilities, debt, access to education and employment, asylum support and immigration with special attention given to the needs of refugees  

• Experience of recruiting, training and supervising others 

• Experience of working in, or in partnership with, the third sector

• Ability to problem-solve and research information  

• Ability to word process, competence with common data management and video conferencing systems  

• Ability to work online, and to support beneficiaries in this 

Desirable 

• Experience of working with refugee and asylum-seeking communities 

• Experience of trauma-informed practice 

• Experience of managing volunteers 

• Experience of managing and developing projects 

• Experience of developing and delivering training  

• Knowledge of community languages, which include Tigrinya, Arabic, Somali, Pashtu, Farsi, Urdu 

• OISC level 1 in Asylum and Protection 

To apply, you will need to complete an application form. We do not accept CVs. 

Closing date: midnight 27th October 

Interviews will take place the week beginning 2nd November 

About the Role
A new opportunity has arisen for a Housing Caseworker to join our team. The post-holder will provide specialist advice and casework services on a range of housing and related welfare benefits issues, in order to prevent and alleviate homelessness and address housing problems. You will manage your own caseload and, where appropriate, you will carry out preliminary work prior to cases being referred to a legal aid solicitor. You will work closely with the Policy and Campaigns team, identifying and highlighting social policy issues to inform our policy influencing and campaigning.

Initially a 12 month fixed term contract (with possibility of extension) 

About You
We are looking for an experienced and proactive individual with in-depth knowledge and experience of providing housing advice and casework that meets quality standards and achieves performance targets. You will have gained a minimum of 2 years’ experience of housing advice and casework through paid or other voluntary experience.  You will demonstrate excellent communication and interpersonal skills, have a commitment to working with communities who are highly disadvantaged and a passion for helping people to overcome homelessness and poverty. 

About Z2K

Z2K is an anti-poverty charity which combines direct casework and representation for Londoners experiencing, or at risk of, poverty with national campaigning for social security and housing systems that work for all.

We have a track record of delivering high-quality advice and casework services from our offices in Victoria and outreach locations across London. We take a holistic approach to casework, helping clients to address multiple complications relating to their income, debts and other challenges such as access to wider support services. In 2019, our casework team recovered £3m in entitled benefits and support for our clients. We specialise in social security, housing and homelessness and seek to bring about positive change by amplifying the experience of our clients through policy influencing and campaigning.

“It would have been a struggle if it wasn’t for Z2K’s support…. If I am ever in a similar situation I will be able to deal with it now that Z2K has helped me” (client feedback).

What We Offer
We offer a range of employee benefits, including generous annual leave, a matched pension contribution up to 5% of salary, a free employee assistance programme providing a range of services and support, and training and development opportunities to continue your professional development.

Z2K is committed to equality of opportunity and diversity. We encourage and welcome applications from all parts of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We particularly welcome applicants who are significantly underrepresented in our sector, such as members of the LGBTQI community, those with disabilities, and individuals from Black and minority ethnic communities.

The full job description can be found below. 

For further information and to apply please visit our website.

Closing Date: 12 noon 4th November 2020

Interview & Assessment Date: w/c 16th November 2020

This post will require a DBS check to be processed for the successful applicant. 

If after submitting your application you have not heard from us by the stated interview date, please assume you have not been successful on this occasion.

AFRUCA - Safeguarding Children is a national charity promoting the safeguarding and well-being of children in Black and Minority Ethnic communities. AFRUCA has its Head Office in London and a Centre for Children and Families in Manchester.

This position will enable us at AFRUCA to provide early help and prevention services for parents in Black and Minority Ethnic communities across Manchester whose children are at risk of county lines child trafficking and other forms of criminal exploitation. The post holder will work with others within and outside AFRUCA to assist parents understand the indicators of exploitation which their children might be exposed to and support them to access early help from local agencies across Manchester before problems escalate.

We want to recruit a strong candidate passionate about the well-being and safety of children, with good knowledge of local service delivery and how they impact families. You must be a team-player, adaptable to working in a small, non-statutory setting. You must be able to work in a non-oppressive and non-discriminatory way with migrant/asylum seeking families.

This position will be suitable for a candidate with strong background in community advocacy and family support work.  

About us: We are the leading organisation in Wales, promoting equality for and fostering good relations towards asylum seekers and refugees. With over 30 years’ experience we are proud of what we stand for, and we look forward to working with you.

Background of the post: With Welsh Government funding, a consortium of organisations led by the Welsh Refugee Council are working together to deliver an Asylum Rights Programme which will improve access to support services and advice for refugees, asylum seekers and migrants across Wales.

Purpose of the post

• This specific post is funded by the National Emergencies Trust (NET) and will assist in delivering the WRC provision under the Asylum Rights Programme funded by Welsh Government. This is done by providing effective advice and support to WRC clients and, as appropriate and within the remit of their professional qualification, to advocate on their behalf
• To support the work of the casework team to provide advice, guidance and signposting to people seeking asylum and people with refugee status on a daily drop-in basis
• To work across the casework team to provide a high level of admin and practical support
• To provide support to a caseload of people seeking asylum on a one-to-one basis
• To work alongside the caseworkers and partner agencies to improve access to mainstream services and improve integration outcomes
• To support and contribute towards the development of the WRC’s advice service as a whole.

Major duties and responsibilities

Client responsibilities

• To ensure that, always, clients are aware of what options are available to them and that they are empowered to pursue their chosen options, and provided with the necessary assistance to access resources
• To help clients with the completion of forms

Caseworker support

To support the caseworkers by:

• Negotiating with agencies, government departments, local authorities, immigration services, solicitors, and other bodies to secure client’s entitlements and/or access to services
• Arranging interpretation as necessary (either directly or by arranging

interpretation through others who are competent and able to meet agreed standards)

• To support the caseworkers to work in partnership with service providers and key stakeholders to provide a holistic approach to meet clients’ needs
• Undertaking administrative tasks in relation to the above ensuring the capture of all client information and statistics
• The management of basic office systems, e.g. client database,
• Recording all activities and contribute to qualitative and quantitative reports on a regular basis and as required for monitoring and evaluation

Development

• To participate in staff training, development, and appraisal, as agreed with the line manager
• To prepare for and actively engage in the support/supervision and appraisal process provided by the Programme and Partnership Manager
• To attend external and internal meetings relevant to the service, as agreed with the Programme and Partnership Manager (these meetings will usually be in the locale, but may be held in other parts of Wales or the UK)

Good governance

• To carry out all duties in accordance with the principles of the WRC’s Confidentiality Policy and within agreed norms of impartiality and boundaries
• To abide by and to work to WRC’s Equal Opportunities Policy at all times

Flexibility

To deliver the service, a degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Therefore, the post holder is required to be flexible and co-operative in carrying out other reasonable duties and responsibilities. This job specification will be subject to periodic review with the post holder to ensure that it accurately reflects the duties of the job.

Equal opportunities

WRC is committed to equality of opportunity in recruitment, the workplace and service delivery. The post holder is expected to follow WRC’s Equal Opportunities Policy.

Please view Job Description attached to view and refer to Person Specification when applying for this role.

CV's alone will not be accepted.

Due to the number of applications, we will unfortunately be unable to get back to unsuccessful applicants.

Debt Free South West (previously known as Money Advice West) is the South West’s leading independent free debt advice partnership.  Our skilled advisers help over 6,000 people facing debt and poverty issues each year since 2006. 

The roles are employed by Talking Money, the lead organisation within the partnership. Talking Money is a Bristol-based money advice charity providing free, independent, specialist debt and benefits advice, and general money guidance, information, and support to local citizens.  We have a strong track record of providing training and consultancy to local voluntary, statutory and private sector organisations.

Due to the COVID-19 outbreak, we anticipate a large increase in demand for debt advice, so we are recruiting 2 new FTE Technical Supervisors to support our partnership across the South West of England.  This is a great opportunity for you to progress your career in an industry where you can make a real and positive difference to people’s lives.

The role would start on 4 January 2021 and for an initial fixed term to 30 November 2021.

These new and challenging roles are home based, working with advisers, clients and multiple agencies within our partnership with some travel to agencies in Bristol, Bath, Gloucester, Weston-super-Mare and Yeovil to advise and support clients on how to resolve all of their debt issues. Applicants should have a minimum of 2 years current or recent experience of providing debt advice.

Technical Supervisors will:

• Ensure delivery partners meet the service and delivery requirements as set out by the funder (MaPS)
• Provide day-to-day support to advisers and trainees as they provide debt advice to over-indebted clients that is accurate, effective and tailored to the client’s individual circumstances, in accordance with FCA regulations and guidance.
• Support and regularly audit delivery partner organisations, ensuring they are prepared for external reviews of their service in line with the quality requirements of the funder (MaPS)
• Undertake debt advice file reviews, interview observations and provide regular 1:1 supervision for feedback and training
• Support line managers in the development of advisers and the debt advice service
• Work with the Quality Manager and funder to monitor and improve the quality of debt advice within the partnership

Technical Supervisors will be expected to contribute to the team by:

• Working to an agreed work-plan
• Manage your own caseload whilst supporting advisers to manage theirs
• Being an active member of the partnership
• Complying with policies and procedures of Talking Money

CVs and covering letters are not accepted so please contact us for an application pack.

Closing date for applications is 11.59pm on 8th November 2020.

Interviews are planned for the week beginning 16th November 2020 and applicants should be available for a start date of 4th January 2021.

Victim Support is looking for a Domestic Abuse Case Worker on a fixed term contract until 31st October 2021, based in Hampshire.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve. In Hampshire and the Isle of Wight VS is commissioned to deliver the Victim Care Service. The Service provides support to victims of all types of crime, aged 4 upwards, and has a specialist Domestic Abuse (DA) team.

This role is to offer and provide, where that offer is accepted, tailored one-to-one support to victims of DA, as part of the SafeLives Leading Lights accredited DA service. This will include the provision of wraparound support to help victims cope and recover and will involve multiagency working where appropriate to address complex needs. The post holder will assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system where appropriate and access additional support services.

You will deliver front line support and advocacy to victims of DA within Hampshire and the Isle of Wight. You will contact clients referred to the service to offer support, conduct risk assessments, referring onwards as appropriate, as well as managing a caseload of clients providing emotional support, advice, information and advocacy. You will work in partnership with local agencies whose services victims may require, such as housing, social services and health providers to develop personalised action plans for victims and ensure delivery against these plans through regular monitoring and feedback.

You will have experience of direct service delivery to those affected by DA, multi-agency working, undertaking risk assessments using the Safe Lives DASH risk and needs assessment tool. You will have comprehensive knowledge of the impact of DA on victims and their families as well as the role of statutory agencies including the criminal justice system. You will be organised and be able to manage a demanding caseload with changing priorities and will be able to work well independently and as part of a team. You will have a supportive and empathetic approach to service users who are often in distressing situations.

Successful candidates will be subject to an enhanced DBS check and Police Vetting.

A full driving licence and access to a vehicle is essential.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

Citizens Advice West Berkshire is looking for a Welfare Benefits Caseworker to assist a range of clients including those with disabilities and long-term health conditions and their carers.

Do you have welfare benefits experience? Or simply, do you have transferable skills from an unrelated area and would like to develop as a welfare benefits caseworker?

Training will be given.

Immediate start preferred.

You will be working from home and at our office in Newbury.

Hours of work: 18 hours per week over 3 days, preferably including Tuesday and Thursday

,Job description

Job Title: Health and Wellbeing Caseworker

Organisation: Tim Parry Jonathan Ball Peace Foundation

Location:Based in Warrington (with potential for remote working subject to negotiation) – frequent travel expected throughout GB and Northern Ireland

Hours of Work: 37 hours per week (including evening / weekend work).

The post is subject to a ‘probationary period’ of 3 months during which performance will be reviewed prior to confirmation in post. Core hours/days of duty will be agreed between the post holder and SAN Service manager. Day-to-day work hours will be dependent on the requirements of the project.

Salary:£26,654

Reports to:Service Manager, Survivors Assistance Network, Tim Parry Jonathan Ball Peace Foundation

Start/End date of Project: Underway – 31 December 2021 (with potential for extension of project)

All applications for employment are considered strictly on the basis of merit.

At the Foundation, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion/politics and sexual orientation. We are facing diverse problems, so are looking for diverse people to tackle them.

Deadline for application: 23/10/20

Date of Interview: To be confirmed

Background

An exciting and challenging opportunity has arisen with The Tim Parry Johnathan Ball Peace Foundation, an internationally renowned conflict resolution and peace building charity based in the North West of England. The Foundation, created by the parents of 12 year old Tim Parry who, along with 3 year old Johnathan Ball, was killed in the 1993 IRA attack on Warrington has a long history of working with people affected by terrorism in the UK and abroad ranging from incidents connected to the Northern Ireland ‘Troubles’ up to the most recent terrorist attacks.

This post has been developed as part of the Peace IV Programme which provides investment for cross-border health and wellbeing services by increasing the quality of care in the sector for victims and survivors and their families and, and collecting information on victims’ and survivors’ needs/

Purpose of Role

The Health and Wellbeing Caseworker will work directly with individual victims and survivors and their families in a pro-active and innovative way to facilitate engagement with services and activities within the statutory, community and voluntary sector in keeping with their needs.

Job Description

The key elements that constitute the role of Health and Wellbeing Caseworker are as follows:

Coordination of Delivery of Health and Wellbeing Services

• Proactively and innovatively engage with vulnerable and marginalised individuals.

• Keep up to date with relevant statutory, private and voluntary sector services available to victims and survivors and their families and work to ensure pathways are seamless, responsive and mitigate against duplication of services.

• Identify any barriers to victims and survivors accessing the care and support they need and work with individual and relevant agencies to remove mitigate any adverse effect any such barriers may pose.

• The first point of contact for stakeholder enquiries, liaising with other agencies in a professional manner, ensuring that complex and sensitive information is communicated with empathy and reassurance and within the boundaries of Data protection legislation.

• Advocate on behalf of and, if necessary, accompany individuals to services / appointments / activities where low confidence, low motivation and diminished trust may have left them isolated and marginalised.

• Facilitate the process for victims and survivors to access personalised support through the PEACE IV Resilience Programme e.g. one to one literacy tutoring or a physical activity of choice.

• Introduce victims and survivors and their families to shared spaces and services.

Business Improvement and Quality Management

• Ensure adequate and appropriate record keeping and that relevant databases are updated on a regular basis.

• Record, monitor and evaluate client progress according to measurable gaols described in their individual support plan.
• Ensure that all support plans, records and associated processes are maintained to the standard required for auditing and monitoring and evaluation by VSS.

• Manage the security / processing of sensitive and confidential client information in keeping with the requirements of the Data Protection Act.

• Report any risks, issues or concerns to the Tim Parry Johnathan Ball Peace Foundation.

• Actively encourage participation of victims and survivors and their families in reviewing and modernising current services and in-service deployment.

• Promote a culture of continuous service improvement through the appropriate sharing of constructive feedback and work with relevant statutory, private and voluntary sector organisations to implement improvements.

Personal Development, Performance and Professionalism

• Ensure the ongoing confidence of the public by maintaining high standards of -personal accountability and ethical practice.

• Facilitate liaison with professional and senior management within stakeholder organisations.

• Carry out any other duties which may arise in connection with this position as directed by the Trustees.

In developing and delivering the role of Health and Wellbeing caseworker, the post-holder will be expected to uphold the guiding principles of the Foundation contained within the Foundation’s Peace Charter. The post holder will observe and support all Foundation policies, guidelines and initiatives.

The foregoing is a broad range of duties and is not intended to be a complete description of all tasks. It is important to note that the responsibilities may change to meet the evolving needs of both the Tim Parry Johnathan Ball Peace Foundation and the Victims and Survivors Service.

Person Specification

Job Title : Health and Wellbeing Caseworker

Criteria: Essential (E)Desirable (D)Shortlisting (S)Interview (I)

Qualifications

By the closing date of the applications, candidates must possess one of the following qualifications:

• Possess a university degree, professional qualification or equivalent qualification in a relevant area (E) (S)

OR 

• Possess 5 GCSE grades A-C including English language AND have 2 years voluntary / paid experience equivalent to 16 hours per week in a community / voluntary / statutory environment working with individuals with mental health and / or physical health issues. (E) (S)

OR

• NVQ Level 3 or equivalent AND have 1 year’s voluntary / paid experience 16 hours per week in a community / voluntary / statutory environment working with individuals with mental health and / or physical health issues. (E) (S)

Knowledge

• Knowledge of issues relevant to the role including: Delivery of Health and Wellbeing services; the needs of vulnerable and marginalised individuals; relevant statutory, private and voluntary services etc. (this list is not exhaustive). (E) (S&I)
• Knowledge of conflict situations, issues and tensions that occur in and between communities Northern Ireland and elsewhere in the UK. (E) (S&I)
• Knowledge of international conflict situations and their impact and influence in the UK. (D) (I)

Skills

• Excellent planning and organisation skills. (E) (S&I)
• Excellent ICT skills especially MS Word, MS PowerPoint, MS Excel and MS Publisher. (E) (S)
• Presentation skills. (E) (I)
• Experienced at networking and establishing new relationships. (E) (S&I)
• Ability to work on own initiative as well as part of a team. (E) (I)

Experience

• Demonstrate experience of effectively engaging with and building positive relationships with clients in situations where they have been vulnerable. (E) (S&I)
• Demonstrate experience of liaising with a broad range of service providers. (E) (S&I)
• Demonstrate experience of providing progress reports and management information in clear and agreed formats, in line with reporting schedule. (E) (S&I)
• Demonstrate experience of successfully prioritising and managing your own workload while also communicating effectively with colleagues and management. (E) (S&I)
• Significant experience of working with people on a one-to-one and/or group basis. (E) (S&I)
• Experience of working with groups with participants from diverse communities. (E) (S&I)
• Demonstrate experience of using or contributing to outcomes focused monitoring and evaluation processes. (D) (S&I)
• Demonstrate experience of at least 1 year working with or in the interests of victims and survivors of the Conflict / Troubles. (D) (S&I)

Circumstances

• Full driving licence with use of a car. (E) (S)

• Willingness to travel throughout UK (England, Northern Ireland, Scotland and Wales). (E) (S)

Other Requirements

• This post is subject to a Disclosure and Barring Service (DBS) check (formerly Criminal Records Bureau). (E) (S)
• Multi-skilled with the ability to respond to changing needs in different situations, cultures and environments. (E) (I)

• Ability to use own initiative and work unsupervised. (E) (I)
• Commitment to confidentiality of participant information. (E) (I)
• Ability to administer and moderate online forums/ social media including Twitter, Facebook, Instagram etc. (E) (I)

We are recruiting maternity cover for a role delivering information and advice to older people (60+), their families and carers on matters including benefit entitlements, housing and community care.

Age UK Lewisham and Southwark (AUKLS) aims to empower and enable older people to lead fulfilled lives. We therefore provide services and support to:

• Address poverty and isolation
• Protect local older people’s human rights
• Promote health and wellbeing
• Connect older people with their communities
• Work positively with partners across all sectors

Key tasks and responsibilities

• To deliver a high-quality Advice Case Work service for older people and carers, in particular on housing, welfare rights and community care matters.
• To interview clients in a way which enables them to express their problem and set their own priorities, whether in person or over the phone.
• To find information relevant to the client’s situation, presenting and discussing it with the client in an accessible form.
• To assist clients by calculating benefit entitlement; form filling; advising on options; and representing their interests with third parties by letter, online, telephone or in person as required.
• Inform clients about appropriate services and how to access them, including AUKLS services and, where appropriate to refer clients to other sources of help.
• To liaise with the Information and Advice Manager and work as a team alongside other paid advisers and volunteers.
• To support service reporting by keeping accurate and up-to-date files and records of interviews on the charity’s database system in line with the Information and Advice Quality Programme benchmarks and the Advice Quality Standard.
• To work as part of, and respond to referrals from, our Community Connections service and other colleagues.
• Develop and maintain relationships with external organisations and bodies, working in partnership with both the voluntary and statutory sector to deliver excellent advice services for older people in both boroughs.

Refugee Women Connect are recruiting for an experienced Caseworker who can provide support to women refugees and asylum seekers in initial accommodation, hostels, and hotels. This is a very rewarding role that would suit a dedicated, tenacious team-player who is committed to working hard to achieve positive outcomes for their clients.

The successful candidate will help to find legal support, and work with the legal profession in the preparation of immigration cases. They will also provide advocacy and representation for families and individuals facing crisis and liaise and network with other agencies and advice providers and attend relevant meetings where required.

If you feel you would be the perfect candidate for this role, don't delay in making your application with your CV and covering letter.

We are underrepresented from those with lived experience and/or from BAME communities so would encourage those from these groups to apply.

This post is restricted to women only due to the nature of the role. (Schedule 9 (part 1) of the Equality Act 2010

A Christian-based charity working with homeless families in the London Borough of Haringey seeks the following team member with experience of working in a multi-cultural setting and who could be considered a self-starter:

OUTREACH ADVICE WORKER

28 hour post (4 days per week)

NJC scale 24: £30,648 pro rata (includes OLW £1,976)

Purpose of the role: To provide wide-ranging general advice, support and advocacy to homeless families. 

Applicants must have significant experience of working with clients with complex needs.

The ideal person will have:

• Excellent working knowledge of housing law, welfare benefits, asylum and immigration and legislation relating to EEA Nationals. 
• Excellent communication and representation skills
• Experience of managing contracts and quality standards
• Experience of monitoring and service development 
• Ability to speak a community language is desirable
• OISC Level 1

You must be highly motivated and committed to providing a first class service and be able to organise your own workload to deliver advice and support to the highest standards.

Closing date for applications is 5pm Thursday 12th November 2020.

This post is subject to a DBS Check.

Previous applicants need not apply.

Do you want to make a difference to people's lives?

An exciting new opportunity has arisen to work at Samphire as a full time Post Detention Caseworker for a period of six months initially (with possibility of extension depending on funding).

Samphire’s vision is for a society which is inclusive and compassionate towards migrants. We seek to improve the lives of people released from immigration detention and experiencing destitution in the UK, and to support the development of well-informed, cohesive and diverse communities in the Dover area and beyond.

Post Detention Caseworker

As Post Detention Caseworker you will be supporting some of the most vulnerable people in our society - people released from immigration detention. You will join our small team, delivering a high quality service to assist former detainees with the difficulties and challenges they face, primarily via our telephone helpline.

You will be a good communicator with strong listening skills and enjoy solving problems. You will have some relevant experience either through your education and/or have experience of refugee/welfare rights or destitution work. We welcome applications from people with lived experience. The successful candidate must demonstrate that they meet the requirements of the person specification and the job description.

We offer a salary range of NJC Point 10 - 17 : £21,322 - £24,491 depending on experience

This is a temporary fixed term contract which will end 31 May 2021. The role is office based in Dover, however at present it is largely operating remotely with occasional visits to the office.

Please visit our website for a detailed Job Description and Application Form.

Applications must be returned via email by Sunday 25th October at 3pm

Interviews will take place via zoom on Thursday 5th November 2020

Advice & Support Team – Personal Advisor

Salary: £27,000

Duration: Full Time 35 hrs per week, Permanent contract

Do you have passion for your work, a commitment to excellence and a desire to support some of the most vulnerable and excluded people in our communities? Could you support us to make positive lasting changes in people’s lives?

Providence Row works with more than a thousand homeless and vulnerably housed people a year in East London, offering an integrated service of crisis support, advice, recovery and learning and training programmes.  Our aim is to ensure that people who are so often excluded from mainstream services gain the support and opportunities they need to create a safe, healthy and sustainable life away from the streets. Central to our work are our core values of Compassion, Respect, Inclusiveness, Empowerment and Justice.  These inform the content, style and delivery of all our services.

Providence Row’s Advice & Support service works with rough sleepers and those at risk of homelessness in the London Borough of Tower Hamlets.

Our service is on the front line of both homelessness prevention and the local response to rough sleeping. The main emphasis in the service is to do everything possible to move people into appropriate accommodation in a borough or community which they have rights and entitlements to services.  This work is often done in partnership with other organisations, some of which are funded to help people move away from a life on the streets or which may operate in other sectors such as health.

The ideal candidate

The role of Personal Advisor (Advice and Support Team) is to engage with and support people who are sleeping rough or vulnerably housed. 

Passionate about providing quality support to some of the most vulnerable and excluded people in East London, you will have the drive and ambition to support your team to make positive lasting changes in people’s lives.

You have experience of delivering specialist support to vulnerable adults who have experienced homelessness. With experience in service delivery and a strong understanding of how other factors such as rough sleeping, mental health, trauma and substance use, affect an individual’s confidence and perceived ability to progress, you will live out our values in your approach to your work.

You will utilise your organisational and time management skills to ensure a smooth running of service. You are an excellent communicator and can create positive working relationships with a wide range of people. 

*Providence Row is a Covid-19 safe organisation and works actively with Tower Hamlets Public Health & Public Health England, to keep staff and clients safe. 

For an application pack, please visit our website 

The deadline for applications is Midnight on 26th October 2020

Interviews will take place week commencing week commencing 9th November 2020

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

Citizens Advice North Lincolnshire offers confidential advice online, over the phone, and in person, for free.

We give people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.

About the Project

Currently this £27 million project, funded by the Money and Pensions Service (MaPS) delivers multi-channel debt advice to 300,000 people a year, including some of the most financially excluded groups in society, with over £0.5 billion in debts. The service is delivered through 450 debt advisers based across 120 advice agencies, 2 national contact centres, 1 national webchat service, 1 national Debt Relief Order Unit and an overflow telephone service.

Citizens Advice have recently secured significant additional funding in response to COVID-19 and the expected 60% increase in demand for our debt advice service. This funding will enable us to bring onboard to the project new providers and locations and increase resourcing at existing providers.

This is an exciting time to join Citizens Advice as we embark on one of the largest upscaling of debt advice services in a decade.

About the Role

We want people who are passionate about giving an effective service to those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed and have proven skills at working in a busy environment.

You will be a highly motivated strong team player with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity; have good numeracy skills sufficient to compile accurate financial statements and calculate benefits; and, have effective oral and written communication skills for the purposes of negotiation and reporting. 

You will be trained to give advice across channels including face-to-face, telephone, email and web chat and will receive project funder accredited advice-level training within 12 weeks of starting your employment, with further specialist level training to follow.

The role is initially fixed until 31 March 2021 with the possibility of extension to November 2021.

The successful candidate must commence employment no later than 30 November due to funder restrictions.

Further information and details about how to apply is available to view via the Apply link or the attached Job Pack. 

Closing date: 26 October 2020