Communications and membership manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team which leverages media, legal and data-driven expertise to strengthen independent journalism, enable access to the law and promote responsible business. The Thomson Reuters Foundation is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we aim to foster free, fair and informed societies by harnessing the power of the media, the law and data intelligence. We do this by informing, empowering and equipping key actors working in our areas of focus so that their decisions can have a positive impact on people, society and the environment. Our unique combination of media and legal expertise enables us to deliver targeted capacity-building programmes, research, news, legal support and convenings that support our mission. Together, we can shape a prosperous planet where no one is left behind.
TrustLaw
TrustLaw is the global pro bono service of the Thomson Reuters Foundation. As the world’s leading pro bono legal service, TrustLaw helps high-impact civil society organisations, social enterprises, and independent media to grow, streamline their operations and navigate complex laws and regulations by connecting them with free legal assistance from the best law firms and corporate legal teams around the world. We also deliver groundbreaking legal research on key social and policy issues that our members use to support their advocacy and law reform efforts, and deliver innovative capacity-building workshops.
The Foundation is recruiting a dynamic Senior Legal Officer to help expand, strengthen and innovate our TrustLaw programme in the Europe, Middle East and North Africa (EMENA) region. Reporting to the Senior Legal Programme Manager, EMENA, and working closely with the regional Programme Manager and Officer, the Senior Legal Officer will manage legal pro bono projects from TrustLaw’s community of civil society organisations, social enterprises and independent media organisations, and support the team on thought leadership initiatives.
About the Role
As a Senior Legal Officer at Thomson Reuters, you will:
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Scoping legal pro bono requests from our community of civil society organisations, social enterprises and independent media organisations so that the requests clearly explain the legal needs for lawyers to advise on.
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Managing pro bono requests, including connecting the pro bono client with lawyers, collecting feedback and following up with the parties involved.
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Designing, scoping and overseeing cross-border legal research projects, tools, resources and other content that address the most critical social and advocacy needs facing our members.
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Proactive supporting of TrustLaw’s regional portfolio of law firms, corporations and other key stakeholders in EMENA to ensure TrustLaw regional quality and growth metrics are met.
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Actively pursuing and cultivating relationships with law firms to secure their commitment to pro bono projects, employing persuasive communication strategies to highlight the impactful role they play in advancing social and environmental objectives through TrustLaw initiatives.
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Administering the service, for example through inputting into databases, planners, and trackers, running Salesforce reports, ensuring members have up-to-date contact information, inputting into quarterly reports, responding to requests for information, etc. in a timely manner.
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Contributing to the TrustLaw global annual strategy, and supporting the implementation of a regional strategy to expand and activate TrustLaw membership, ensuring we serve the best NGOs, social enterprises and independent media organisations, as well as the strongest law firms and corporate in-house legal teams.
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Executing a robust communications, engagement and outreach strategy that includes member events and promotion of TrustLaw publications.
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Maintaining a high profile in EMENA by attending, supporting and coordinating events for TrustLaw and the Thomson Reuters Foundation, including by speaking publicly on our work at panels, roundtables, panel discussions, workshops, trainings, conferences or other speaking engagements.
About You
You are a fit for the role of Senior Legal Officer if your background includes:
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Legal experience (preferably with at least 1 year post qualification experience) working either in a law firm, in-house legal team or non-profit organisation.
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A good understanding of the legal and NGO sectors in EMENA (and, in particular, the UK), and an understanding of the challenges and opportunities that pro bono opportunities bring to law firms and legal teams;
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Experience of project management or co-ordination is highly favourable.
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Excellent time management and organisational skills including the ability to effectively and independently manage multiple matters and projects in a fast-paced environment.
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Excellent research, drafting and analytical skills, with strong attention to detail.
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Excellent interpersonal and communication skills – able to establish and maintain positive working relationships internally and externally with people from a wide variety of cultures and backgrounds.
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Being ambitious, dynamic, and creative.
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Experience in Salesforce would be favourable, experience working with databases essential.
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Experience organising events or trainings would be favourable.
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Fluency in English, other languages favourable (e.g. French, Spanish, German, Arabic).
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Willingness to travel internationally.
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Pre-existing right to work in the UK.
This is a full-time role based in London, with a minimum of two days in our office in Canary Wharf. The salary is relative to the local charitable sector and will be commensurate with experience.
How to Apply
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The deadline for applications is 11July 2025. However, applications will be considered on a rolling basis until the post is filled.
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To apply for this position, send your CV and cover letter in English, describing how you meet the specifications for this role, what you bring to it, and your availability to start. Applications without a cover letter will not be considered.
What’s in it For You?
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Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair, and informed.
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Unique Approach: Our expertise in media and the law is world class. We combine the power of both to address the critical issues faced by humanity.
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Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now.
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Industry Competitive Benefits: We offer competitive salary packages and market-leading benefits.
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Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities.
About Thomson Reuters Foundation
The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.
Harris Hill has a temporary opening for a Supporter Care/ Events Assistant to join a lovely charity in Bath, working remote based (Would like a couple days the first week to meet and bring up to speed), on a full time basis, paying up to £29665 on an hourly basis, plus holiday pay.
Reporting to the Individual Giving and Membership Manager (Retention) you’ll help maximise the value of these programmes through effective membership & supporter stewardship, data management and campaign reporting.
This role supports the retention and growth of our membership and supporter base and Community & Events Fundraising Programmes helping to increase loyalty and lifetime value.
You will often be the first port of call for our members, supporters, potential supporters, and the members of the public contacting the organisation. You will handle enquiries, helping to develop ongoing relationships. You will also assist with the reporting of fundraising campaigns and activities.
We’re a small team but like to have a big impact on supporters and members – through excellent care and stewardship.
Experience:
An enthusiastic, hard-working team player with excellent interpersonal and relationship-building skills
Excellent communication skills, both written and verbal – with an engaging and professional telephone manner
Commitment to delivering high standards of supporter/member service and to the values and ethos
Excellent organisational and administration skills
Able to follow procedures, and work accurately, with excellent attention to detail
Numerate
Experience of using CRM databases
Able to work on own initiative
Experience of using Microsoft Office (Word / Excel / Outlook)
Comfortable participating in online meetings such as
Desirable
Experience of working in a customer, member, or supporter care environment.
Experience in processing Gift Aid
Experience in processing direct debits
If you would like to hear more, please apply for a full JD.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We're looking for someone who understands why it's important to demonstrate that Disabled people can take a leadership role in their communities, who also has a deep understanding of voluntary sector groups. This is a fantastic opportunity for someone who would enjoy supporting small voluntary groups to reach their goals, and representing their views and needs to partners.
Inclusion Barnet is Barnet’s Deaf and Disabled People’s Organisation (DDPO), led by a board and senior management team of disabled people, and we’re passionate about using our lived experience of disability to work towards inclusive communities and greater social justice for all. This role works with groups from across all Barnet’s diverse communities, and all work needs to be undertaken through an equality and access lens. Therefore, we’re looking for someone with a demonstrable commitment to the social model of disability and disability equality, with their own lived experience of disability, and an ambition to contribute to a fairer society for all. We also particularly welcome applications from global majority candidates, who are currently underrepresented in our organisation.
The successful candidate will lead on delivery of our voluntary sector support activity, working as part of our award-winning Barnet Together partnership with Young Barnet Foundation and Groundwork London. You will ensure we continue a strong delivery of our offer and that we increase membership and engagement, and act as Inclusion Barnet’s Operational Lead within the partnership. You’ll undertake some delivery yourself, supporting groups with funding applications and more complex governance queries. You’ll also convene Barnet’s Environmental Network, and attend some key local meetings to provide representation of the sector’s views.
To succeed, you will either have previous experience of supporting community groups in a sector support role, or solid experience of third sector management, governance and fundraising. You’ll be excited by the challenge of delivering this unique service and keen to build on the success of Barnet Together to date.
You’ll be a great relationship builder with tact and emotional intelligence, and a champion for the contribution of the sector. In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.
This is a UK based role, and whilst much of it can be done from home we anticipate a need to be in Barnet twice a week on average. We encourage flexible working to suit your work/life balance preferences where possible. We also operate a Time Off In Lieu (TOIL) system.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and outlining how you would use your lived experience of disability to deliver the role successfully.
To apply, please submit your CV with a brief covering letter clearly stating how you meet the person specification, and outlining how you would use your lived experience of disability to deliver the role successfully.
Using our lived experience of disability to create more inclusive services and communities


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Prison Phoenix Trust
The PPT are the leading experts in yoga and meditation in prisons in the UK and Ireland. Since 1988 we have supported the personal development and rehabilitation people living in prison through meditation and yoga. We do this through 121 mentoring, group yoga classes, peer support newsletters and resources such as books and DVDs that help people practise yoga and meditation in their cells. We deliver the British Wheel of Yoga’s accredited training Teaching Yoga in Prison.
A small staff and volunteer team based in Oxford works with a network of self-employed yoga and meditation teachers across the UK and Ireland.
This new role is part of an expansion of the staff team to build the capacity of the charity to meet the growing demands for its services and the income to support this.
The role
At an exciting time for the expansion of the charity’s fundraising activities, the Development Coordinator will play a pivotal role in driving and expanding the charity’s income from individual donors while leading the development and execution of community fundraising initiatives and events. This role is pivotal in building and nurturing long-term relationships with individual donors, cultivating new donor prospects, and developing innovative community engagement strategies, working with The PPT’s Development Lead.
The ideal candidate will be an energetic and passionate professional with expertise in donor relations, event management, and community fundraising. They will be skilled at creating impactful experiences that inspire both individual and collective action, making a lasting difference in the lives of those we serve.
Responsibilities
1. Individual Fundraising
Innovate and implement a donor acquisition strategy appropriate for the values of The PPT.
- Implement an audience segmentation approach to building individual, regular and legacy giving, drawing on accurate analysis of data, using The PPT’s Access database.
- Project manage delivery of quarterly postal appeals including segmentation and targeting of messaging, mail-merge and printing, dispatch by volunteers or mailing house.
- Email marketing, including use of Mailchimp to segment audiences and target messages.
- Optimise The PPT’s use of JustGiving and other fundraising platforms, regularly reviewing performance.
- Optimise fundraising functionality of The PPT’s website and support colleagues in the development and procurement of a new website.
2. Community fundraising
- Manage and plan the growth of The PPT’s community fund raising activities, with a particular focus on yoga groups and faith groups.
- Review and develop cost-effective levels of support for fundraisers.
3. Donor care:
- Manage relationships with current and prospective donors and fundraisers by ensuring timely acknowledgment of gifts.
- Refine use of automated systems, such as Mailchimp and JustGiving to automate acknowledgement of gifts where appropriate, while ensuring optimum levels of personalisation, such as hand-written cards and notes. Fulfil established donor journeys, ensuring donor led and annual stewardship is met.
4. Data management, analysis and reporting
- Maintain and update The PPT’s supporter database, ensuring all records are accurate and up to date. Initially using Access and adapt with the move to a new database/CRM programme.
- Track, monitor and report quarterly on results of FR activities
- Support colleagues in the development and procurement of a new database and/or customer relationship management system.
5. Event Coordination
- Plan and project manage delivery of The PPT’s public facing, fundraising and donor stewardship events including planning, promotion, logistics, and follow-up.
- Integrate donor care into event planning, ensuring that donors feel personally valued and appreciated before, during, and after events.
- Work with Communications Coordinator in producing printed and display materials for events.
- Plan and project-manage delivery of The PPT’s presence at networking events for example in yoga, faith and criminal justice communities.
6. Communications and Marketing
- Contribute to development of social media audiences to meet charity’s profile-raising and fundraising objectives.
- Craft compelling messages and content for supporter communications that highlight The PPT’s mission and impact.
Skills and Qualifications:
Essential
- Proven fundraising experience, especially in individual giving (e.g., regular giving, legacies, donor stewardship, direct mail, online fundraising
- Knowledge of best practices and ethical standards in fundraising, with a strong focus on donor care
- Expertise in using Excel and Access to analyse and report on fundraising data
- Skilled in using Mailchimp and CRM systems (e.g. Donorfy, Beacon, Salesforce) to manage donor journeys and stewardship - Comfortable analysing donor trends and campaign performance
Desirable
- Membership of a professional fundraising body (e.g. IoF) or evidence of continuous professional developmen
- Knowledge of emerging trends and innovations in donor engagement and stewardship
Work Experience:
Essential
- Experience in donor acquisition and retention, with strong focus on engagement and stewardship
- Experience in planning and managing fundraising events, including logistics, communications, and follow-up
- Experience supporting community fundraising efforts and engaging volunteers
- Experience using online platforms (e.g., JustGiving) for fundraising campaigns
- Able to report effectively on fundraising performance metrics including donor retention
Desirable
- Experience working in a small charity environment where flexibility and relationship-based fundraising are critical
- Experience or interest in contemplative practices (e.g., meditation, yoga)
- Experience with or interest in the criminal justice system and/or prison reform
Communication Skills:
Essential
- Strong written and verbal communication skills
- Able to craft compelling donor messages, thank-you letters, and reports
- Comfortable presenting fundraising results and stories to stakeholders including donors, trustees, and management
Desirable
- Creative in writing appeals and recognising donors in a personalised and inspiring way
Teamwork and collaboration:
Essential
- Ability to work both independently and collaboratively within a small team
- Willing to support other areas of the charity’s work as needed
- Proactive and flexible team player
Desirable
- Able to bring creative ideas for improving collaboration and community engagement
Personal Qualities:
Essential
- Passionate about the charity’s mission and values - Empathetic and relationship-focused
- Organised and able to manage multiple donor relationships with care
- Resilient and adaptable, especially in managing fundraising challenges
- Creative and proactive in planning and delivering engaging fundraising experiences
Desirable
- Interest in personal/spiritual growth
- Strong interest in donor-centred fundraising approaches
Working Needs:
Essential
- Comfortable managing a varied workload and meeting deadlines
- Commitment to delivering exceptional donor care and stewardship
- Tolerant, calm, and self-directed working style
Desirable
- Interest in deepening knowledge of charity fundraising and administration
- Interest in yoga, meditation, or prisons as part of the charity’s broader focus
Applications due as soon as possible to meet a rolling recruitment programme. Full job description, role, terms and conditions on our website. Please apply by sending a CV and covering letter about your interest and suitability for the role.
The Prison Phoenix Trust supports the rehabilitation of people in prison with meditation and yoga: classes, resources, peer support and mentoring.
The client requests no contact from agencies or media sales.
Location: Home-based, with occasional travel to Respect’s or SafeLives’ offices in London/ Bristol, and other meeting locations including staff meetings twice a year
Responsible to: Drive Data Team Manager
Salary: £35,614 Per Annum starting salary. Respect salary banding point 32-34, £35,614- £37,489 (a London Allowance of £3,299.00 will be applied to employees who live in London)
We are pleased to offer a starting salary at the beginning point of the salary band. This position offers opportunities for salary increases based on performance and tenure.
Hours: 37.5 Hours per week; Monday – Friday 9am – 5pm
Job type: Fixed Term Contract until 31st March 2026, with a possibility to extend, subject to funding.
Benefits:
- Friendly and collaborative working environment
- Remote working
- 25 to 30 days holidays per annum plus bank holidays (depending on length of service and pro-rata for part-time employees)
- Contributory pension scheme including 6% employer’s contribution (subject to employee’s minimum 2% contribution)
- Enhanced maternity, adoption and paternity pay
- Occupational sick pay depending on length of service and pro-rata for part-time employees.
- Access to Employee Assistance Programme
- Access to staff discounts
Closing date: 21st July 2025, 17:00
Interviews to take place: week commencing 28th July
About the role:
The Senior Data Analyst will be responsible for supporting the Drive Data Team Manager and Senior Managers within the Drive Partnership to ensure data and reporting remains rigorous and robust, and informs recommendations across the Drive Programme and partners. You will do this by taking a lead role on the ongoing data collection, analysis, research design and delivery of our work across the Drive Programme workstreams. The Senior Data Analyst will also act as a liaison between data teams within Respect and Safelives where there is identified workstreams that cross over.
The Senior Data Analyst will manage the Drive Data Analysts to ensure high quality data collection, reporting, quality assurance, analysis, and maintenance of Drive programme data, including data collected via the projects Case Management Systems you will use data and information to influence policy and inform practitioners, commissioners, and government about the sector. This is a great opportunity to see our data and research inform and improve the response to domestic abuse.
About you:
- Experience of analysing and drawing meaning from large quantitative data sets, including the advanced use of Excel
- Experience of developing and managing Case Management Systems and the reporting from the system
- Excellent analysis skills with a strong ability to identify key themes in complex material, test interpretation and ensure that messages are relevant to practice and policy contexts
- Experience of effective line management of people with a diverse range of needs, expertise, backgrounds, and communication styles
- Confident communicating clear practice and policy implications from data and evidence and presenting them in a range of formats to both specialist and non-specialist audiences.
About Respect
Respect is a pioneering UK membership organisation in the domestic abuse sector. Founded in 2000, we have built our expertise over the last 25 years in what was then a fledgling sector and recently have seen significant and rapid growth.
About The Drive Partnership
Formed by Respect, SafeLives and Social Finance, The Drive Partnership is working to transform the national response to perpetrators of domestic abuse; working to end domestic abuse and protect victims by disrupting, challenging, and changing the behaviour of those who are causing harm.
Our vision is that by 2026 there will be a consistent approach which sees agencies in all PCC and local authority areas across England and Wales – backed by national leaders – working together to disrupt abuse and change behaviour to increase safety for victim-survivors, including children and families.
How to apply
You must download an application form from Respect's job page, and submit to Operations department in word doc. format only, please.
For an informal discussion about the role, please contact our HR Team directly
Closing date: 21st July 2025, 17:00
The client requests no contact from agencies or media sales.
About the role
We have an exciting opportunity for a part time Front of House Administrator position to join our team. This position is based in the Buildings and Guest Services Team and answers to the Director of Buildings and Guest Services. This a high profile customer facing role and you will be the first point of contact for all staff, tenants and visitors entering the premises.
Responsibilities:
- Reception: Be the welcoming face of RCOG, greeting all visitors, contractors, and handling general enquiries. Efficiently manage switchboard calls and maintain a tidy and professional reception area.
- Administration: Provide administrative and operational support, including cross-charging information, purchase orders, and inventory maintenance. Assist in organising internal and external events and supporting the Events and Catering Contractor.
- Safety and Health: Follow risk assessments and collaborate with the security team to ensure a safe environment for all.
- Facilities Management: Oversee the Building Management System, manage the post services, and update the helpdesk for maintenance contractors. Assist with routine building checks and reactive maintenance tasks.
About you
We are looking for a motivated and proactive individual with a passion for exceptional customer service and efficient administration with:
- Experience in a direct customer-facing role
- Confident user of MS Office Suite and familiarity with office equipment
- Excellent verbal and written communication skills
- Exceptional organisational and time-management skills
- Good arithmetic skills and basic maintenance skills
- Ability to work under pressure and maintain confidentiality.
Our culture and benefits
As a key member of the team, you will be located in our offices in London Bridge. We offer a friendly, values led working culture with an excellent benefits package that includes:
- Agile and flexible working environment and free lunch onsite
- 25 days annual leave, plus bank holidays and office closure from 25 December to 1 January
- 10% pension contribution after probation
- Enhanced wellbeing and family support
- Interest-free bike and season ticket loans after probation
- Tailored Learning and Development and study leave
- Affinity staff networks
- Life assurance and income protection schemes
- Lifestyle discounts
For a full list of the benefits we offer, please visit our careers site.
How to apply
- Closing date: 10.00 am on Monday 7 July 2025
- We encourage candidates to apply early and reserve the right to close the advert and appoint before the closing date.
We believe that diverse teams will deliver the best outcomes for women's healthcare and we strive to be an inclusive employer. We are therefore looking for candidates whose backgrounds, experience and identity enhance the diversity of our existing team. We are particularly encouraging applications from underrepresented groups at the College such as those from black, Asian and minority ethnic backgrounds and those with a disability. To find out more, please see our Diversity Policy and Equal Opportunities Policy.
We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.
About us
The RCOG is a professional membership association dedicated to improving women’s health care across the world. We do this by setting standards for clinical practice, providing doctors with training and lifelong learning, and working with partners to advocate for women’s health and health care across their life course. We are a global leader in this specialist area, supporting 17,500 members in the UK and internationally.
We are a values-led organisation placing high standards, innovation, openness, inclusiveness and trust at the centre of all we do.
We are looking for an experienced and passionate Business Analyst to work as part of our Evidence and Impact Team.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.
The Evidence and Impact team at Rethink Mental Illness ensures the organisation maximises its impact through data-driven decision-making, robust evaluation, and strategic analytics. The team conducts comprehensive evaluations and economic analyses, including return on investment (ROI) and social return on investment (SROI), to demonstrate programme effectiveness and inform strategic choices.
The team designs and implements predictive models and analytical frameworks to forecast service demand, identify trends, and support resource allocation decisions. They ensure data quality and ethical practices underpin all analysis, transforming complex data into actionable insights for senior leadership and stakeholders.
Collaborating closely with internal teams, external partners, and academic institutions, the Evidence and Impact team drives continuous improvement, innovation, and organisational learning. They also build data literacy and analytical capabilities across the organisation through training and professional development initiatives, strengthening Rethink’s evidence-based approach to improving mental health outcomes.
How you will make a difference
This role supports the organisation through a strong focus on business intelligence, data collation, and analytics. It plays a critical part in ensuring contract compliance through the development of effective systems and supporting quality improvement. The role involves contract reporting and the preparation of PowerBI dashboards, apps, reports, and presentations to inform strategic decision-making.
Key areas of focus include Criminal Justice, Peer Support Groups, People Analytics, Fundraising, Finance, and Risk and Governance. The postholder will work across these domains to provide clear insights and contribute to organisational learning and development.
Working hours for this role are flexible. It is a home-based position, but we value in-person collaboration, so some travel will be required to main office locations (primarily London) and occasional visits to services across the UK.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
The Learning & Development Lead collaborates with the Head of L&OD, the L&OD team and HR colleagues to implement our People Strategy and ensure operational excellence in managing the delivery of our L&D portfolio, policies and processes.
As a valued professional that understands Battersea the organisation and the challenges faced by our teams, they advance the reputation and impact of L&OD at Battersea as a centre of expertise that supports the ongoing development and enhancement of the skills, knowledge, behaviours and effectiveness of our workforce.
Working collaboratively with stakeholders, including senior leaders, to deliver, maintain and continuously improve development programmes and interventions that align with our organisational values and strategy, they ensure employees are equipped to deliver on our mission to deliver greater impact for dogs and cats everywhere.
As an inspirational leader and a specialist in organisational and workforce learning, they lead and manage the team to scope, develop, implement and evaluate high quality interventions that reflect best practice, incorporating current thinking and approaches.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 17th July 2025
Interview date(s): W/c 28th July 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
AMRC exists to support our members to be as effective as possible as they find new ways to prevent, diagnose and treat disease. The Research Funding Officer will focus on developing guidance, advice and training to support our members to fund research well across the research pipeline. You will help to showcase good practice across the sector and analyse new developments in funding policy and practice, helping to keep our members up-to-date and on the front foot. You will have a key role in ensuring we maintain high standards and AMRC’s kitemark of quality, which gives credibility to donors and partners.
About you
We’re looking for someone with some experience in research funding, who is passionate about the importance of high quality research and keen to keep up to date with the latest developments in funding best practice. You will have strong communication and analytical skills, combined with attention to detail. You will need to be organised and adaptable, with the ability to thrive in a dynamic environment. And you will be committed to championing, supporting and connecting medical research charities to enable them to fund the best research.
About AMRC
The Association of Medical Research Charities (AMRC) is proud to represent over 150 leading medical research charities. They include household names such as Cancer Research UK and the British Heart Foundation, as well as smaller charities who invest in rare diseases and areas of unmet need. Our members have a laser focus on their disease areas and a deep understanding of their patient communities. They fund where there’s an opportunity to accelerate progress – their research improves lives and offers hope. Despite being a small team, AMRC has a large and influential presence. We champion our charities and tell their collective story. We advocate for a thriving research environment that delivers for patients, representing our members on over 50 boards, committees and working groups. We support our charities to fund research as effectively as possible, we provide a kitemark of quality, and we help our members to navigate a changing landscape. We also connect our charities so they can share learning and collaborate, and we open up opportunities for them to partner with others from across the research system. All AMRC staff have the chance to work directly with our members and external stakeholders, providing fantastic opportunities for career development and building a profile in the sector. We also offer a very flexible working environment – staff have the option to work in our office or remotely, with a minimum 20% in the office per calendar month – and we have a generous leave allowance.
Please read the job description and person specification.
Applications should include a CV and a cover letter explaining what makes you a strong candidate for this role.
The client requests no contact from agencies or media sales.
About Resource Futures
We want to create a future where organisations, people and communities can thrive, and rebalance their relationship with material resources.
Resource Futures is an organisation accelerating the shift towards a circular world: putting restorative practices of reuse, repair, recycling at the heart of the fight to address the climate crisis. We help governments, businesses, NGOs and non-profits embrace regenerative change.
We are non-profit-distributing and have a close-knit team of 50+ trusted employees who collaborate across various areas of the business. Our multi-disciplined and connected approach sets us apart from the competition and enables us to build robust solutions that have a meaningful impact in the world.
We are passionate not only about what we do but how we do it, and we’re proud to be a part of the global B Corp movement to use business as a force for good. Employee-owned and independent, we’re all about helping each team member grow, and together striving towards our goal of creating a sustainable world.
The opportunity
The Partnerships Lead will act as Project Manager for the community strand of Together for Tomorrow, a five-year National Lottery-funded programme supporting grassroots climate action across Devon. Working in close partnership with Libraries Unlimited, you will coordinate delivery across libraries and grassroots groups, supporting communities to develop practical climate initiatives and helping libraries become active sustainability hubs.
You will lead on toolkits, training plans, outreach and focus groups, while also supporting monitoring and reporting. The role blends strategic coordination with hands-on delivery, ensuring the programme is inclusive, locally rooted, and aligned across all partners.
This role sits within the CAG (Community Action Groups) Devon team, a network that supports community groups to take action on reuse, repair, food waste, composting, biodiversity and wider sustainability issues. CAG provides the tools groups need to thrive, including training, resources, and opportunities to connect with others.
What you will be doing
Project, people and partnership management
- Acting as project manager for the community strand of Together for Tomorrow, overseeing planning, coordination, and delivery.
- Building and maintaining partnerships with libraries, grassroots groups, and underrepresented communities.
- Recruiting and line managing the Project Officer, who will be supporting project delivery. Working closely with the CAG Devon team to align community support and delivery models across the network.
Community development and delivery
- Helping new community groups to form and supporting existing ones to grow, diversify, or expand their climate action work.
- Facilitating focus groups and community consultations to shape project delivery and ensure activity is insight-led.
- Delivering a targeted promotion and outreach plan, with a focus on ‘deep dive’ areas and engaging underrepresented communities.
Reporting and learning
- Contributing to the development and implementation of the project’s monitoring and evaluation framework.
- You will lead on monitoring and quarterly reporting (including financial), ensuring that CAG team and wider community partners meet agreed targets.
- Acting as an ambassador for the project, sharing insights and learning to support continuous improvement and knowledge exchange across the sector.
- Carrying out any other duties required of the role.
The essentials
- Strong project management skills, able to plan, coordinate and deliver complex work with multiple partners.
- Excellent communication and relationship-building skills, with the ability to work collaboratively across sectors.
- Experience in community development, supporting new and existing groups.
- Skilled in engagement and facilitation, including focus groups, workshops, or public consultations.
- Strong organisational skills, with experience of balancing coordination with delivery.
- Experience of monitoring and evaluation and producing project reports.
- Comfortable working both independently and as part of a remote team.
- Commitment to inclusive, community-led climate action.
- Able to travel regularly across Devon.
Great to haves
- Familiarity with the CAG Devon network or experience working in community-led climate action in Devon.
- An understanding of the voluntary sector and environmental players across the County, at a strategic and local level.
- Experience developing toolkits, training, or learning resources for community or volunteer use.
Benefits
- Embedded flexi working culture.
- 25 days annual leave, plus bank holidays, each year (pro rata for part-time hours) – flexibility to work or use some bank holidays for annual leave.
- Buying and selling annual leave policy to add further flexibility around how you manage your work/non-work time and give you better control over how much and when you take leave from work.
- Paid volunteer time each year (a full day for those working 19 hours or more per week, and a half day for those working up to 18.75 hours per week).
- Enhanced maternity and paternity pay.
- Enhanced sick pay.
- Scottish Widows pension plan – the company will match up to 7% of your contribution.
- Group life assurance cover.
- Healthcare portal offering 24/7 GP access and prescription service, mental health support, wellbeing advice, financial and legal guidance.
- Mental health and wellbeing group with trained mental health first aiders and responders, maintaining a focus on support for our team.
- A cycle to work scheme for all and on-site showers at the Bristol office.
- Home and tech scheme – costs at Currys and Ikea spread across 12 months, and up to 10% savings.
- On-site charging points for electric vehicles at the Bristol office.
- Paid professional membership such as CIWM or IEMA.
- An opportunity to become a company member, contributing to decision making and the future direction and success of our business.
- Consultative Group – a group of employees providing an anonymous vehicle for employee voice, raising issues, proposing changes and engaging senior management.
- Regular line manager 1:1s and performance reviews, with opportunities to discuss and build targets that inspire and push you professionally.
- Annual training budget to ensure continued progression and development, as well as regular internal ‘Lunchtime Briefs’ and other sessions to share skills and knowledge across all roles.
- Two annual team activity days, each followed by evening socials.
- Green and accessible Bristol office, surrounded by nature, and close to the harbourside.
- Accessible central Glasgow office close to local public transport links.
- An opportunity to join a friendly, fun, professional, challenging, and supportive place to work, and a team that is collectively focused on making a positive impact.
Our vision is to create a sustainable world. We support organisations, people and communities to thrive using material resources sustainably.
The client requests no contact from agencies or media sales.
The Royal Society of Biology (RSB) is a single unified voice for biology: advising Government and influencing policy; advancing education and professional development; supporting our members, and engaging and encouraging public interest in the life sciences.
The Training and Registers Officer is responsible for supporting the RSB’s overarching training agenda through administration, evaluation and development. The successful candidate will help to ensure that the objectives in the RSB business plan are met, with an emphasis on developing a comprehensive training offering to meet the needs of our members and the wider scientific community. In addition, there will be a requirement to provide administrative support to the Professional Registers and the Accreditation programme to ensure growth and high quality standards in both these important areas.
The Training and Registers Officer will join a small dedicated team, overseen by the Director responsible for Accreditation, Training and Professional Registers. This role could require UK travel, some international travel, and nights away from home.
* Employees who have successfully completed the probationary period can choose to participate in a four-day working week.
Interviews will take place 23 or 24 July 2025 in Central London (by invite only).
The RSB is committed to ensuring equal opportunities in the life sciences, and supports diversity throughout lifetimes at school and higher education, in the workplace and training; we value diversity and are committed to creating an inclusive culture. We actively encourage applications from people of all backgrounds, abilities and cultures and believe that a diverse workforce will help us to achieve our mission.
Applications for this position close on 8 July 2025
About Us
The Greater Manchester Women’s Support Alliance (GMWSA) was established in 2016 by seven organisations who provide support services to women across all ten boroughs in Greater Manchester (GM) who may be vulnerable or have unmet support needs.
We came together as the GMWSA in order to ensure that our collective voice is heard by policy makers and commissioners of services. We represent the interests of our beneficiaries and service users, we share good practice and experience and ensure that no service operates in isolation. GMWSA is now formed of nine Member and Associate Member women’s centres having a presence in each of the 10 local authority areas across GM all of whom are collectively funded to deliver support services across GM to women either involved in the Criminal Justice System, or whose vulnerability and marginalisation leaves them at risk of offending, but all also have individual funding streams to ensure their provision reaches every woman in need of support.
Alliance members offer a full range of services to women who need support around issues such as domestic abuse, housing, mental health, substance misuse, education, employment, training, and confidence/self-esteem, all delivered with a trauma responsive approach.
This post is open to WOMEN ONLY, exempt under the Sex Discrimination Act (1975) Section 7(2) and in accordance with our safeguarding procedures, will require a DBS check.
Purpose of the Role
We are looking for a Chief Executive Officer to join GMWSA to transform the Alliance to meet future challenges around function and funding.
You will shape and implement the strategic direction of the Alliance, ensure the smooth running of the charity, provide leadership to staff, support the Board of Trustees to fulfil its strategic and governance duties and ensure the delivery of grants and contracts.
Main Duties & Responsibilities
Strategic Direction
- Provide leadership and direction for the organisation and its staff in line with our vision.
- Clearly articulate and communicate GMWSAs vision, mission and values to staff, partners and others.
- Drive GMWSA’s strategy and business plan while establishing clear targets.
- Lead the development of innovative programs and services that align with GMWSA's mission.
- Ensure awareness of relevant current and changing legislation and good practice.
- Proactively build, maintain and leverage relationships with strategic partners, stakeholders and influencers to shape policy, secure support and ensure GMWSA’s voice is heard in key local and national forums.
Supporting the Board
- Responsibility for working with and advising the Board of Trustees with regard to strategic developments, delivery of grants and contracts, opportunities and challenges.
- Responsibility for working with the Board to develop the relationship with members.
- Support the Board of Trustees to ensure that the organisation is in all aspects legally and financially compliant and operating to best practice.
- Advise and work with the Chair and Board of Trustees in developing its structures.
- Ensure GMWSA has up-to-date policies on safeguarding, data protection and other regulatory requirements and that these are reviewed regularly and adhered to.
- Act as Company Secretary and Safeguarding Lead for the charity, undertaking appropriate training as necessary.
- Develop and maintain a risk management strategy to identify, monitor, and mitigate risks affecting GMWSA, including financial, legal, and reputational risks.
External Affairs
- Promote and encourage multi-agency partnerships with third sector, statutory bodies and the funding and delivery of projects, following our code of ethics and strategy.
- Ensure effective participation in relevant local and regional networks and foster relationships with community leaders and stakeholders.
- Oversee the development of systems to measure the organisation's impact, ensuring clear, evidence-based reporting of outcomes to funders and stakeholders.
- Lead on using evaluation findings to drive improvements in services, delivery models and organisational strategy.
- Represent the work of GMWSA in publicity and media opportunities, with quotes and interviews, ensuring a consistently good public image and reputation.
Finances and Fundraising
- Accountable for fundraising from a range of sources to deliver GMWSA’s agreed strategic objectives in the medium term and working towards an increased sustainability in the long term.
- Responsibility for liaising with funders, writing applications and applying for grants from various government funds, trusts and foundations.
- Responsibility for securing corporate partnership.
- Ensure grants are spent appropriately within aims of the charity, the grants’ terms and in accordance with Charity Commissioner regulation.
- Ensure effective grant management processes are in place across member organisation in order to deliver grants and contracts.
- Report to funders in a timely and accurate way.
- Oversee budget management.
- Oversee all financial reporting ensuring it is accurate and done on a timely and regular basis, including the annual accounts/annual report.
People Management
- Provide leadership, direction and motivation for the team of staff, ensuring supervision and appraisals are carried out regularly.
- Lead on embedding EDI principles and ensuring the GMWSA’s policies and practices reflect its commitment to antidiscrimination and inclusivity.
- Lead initiatives to strengthen internal infrastructure to align with long term strategic goals.
- Ensure robust professional development opportunities for staff fostering an environment of learning and growth.
Digital Transformation
- Ensure GMWSA is compliant with funder requirements to become IASME accredited.
- Develop and lead a digital transformation strategy to improve internal processes, communication, and service delivery, making the most of emerging technologies.
Person Specification
Knowledge and Experience
- Proven ability to think strategically and develop and implement long-term plans.
- Experience of leading organisational change and managing periods of transition.
- Experience of managing a dedicated team with a range of roles and responsibilities.
- In-depth knowledge of the charity sector, including relevant legislation, best practice, and compliance requirements.
- Strong understanding of financial planning, budgeting, and financial management, including preparation for year-end in line with Charity SORP.
- Proven track record of securing funding from a range of sources, including trusts, foundations, statutory bodies, and commissioners.
- Experience of managing commissioned services or programmes of work.
- Understanding of safeguarding responsibilities and risk management.
- Working knowledge of data protection regulations and responsibilities.
- Knowledge of national and regional policies relevant to our work, including a strong understanding of the VCFSE landscape in Greater Manchester.
- Understanding of the role of a Board of Trustees with experience enabling good governance and compliance.
Skills and Leadership Style
- A motivational and collaborative leadership style that fosters trust and enables people to thrive.
- Ability to develop and communicate a compelling strategic vision that inspires internal and external stakeholders.
- Excellent public speaking and presentation skills, with the ability to represent the organisation with credibility and impact.
- Strong written communication skills for funding applications, reports, policy responses, and wider communications.
- Ability to build and sustain positive relationships with a wide range of stakeholders and strategic partners.
- Strong critical reasoning and listening skills; able to analyse and synthesise complex information and make sound decisions.
- Ability to manage multiple priorities, balancing short-term pressures with long-term strategic goals.
- Proven ability to lead service and organisational development, including improving systems and processes for greater efficiency and impact.
Values and Personal Qualities
- High level of empathy and understanding of the challenges experienced by the communities we support.
- Committed to the values, vision, and social purpose of the Alliance.
- A strong advocate for equality, diversity, and inclusion, actively embedding these principles in our culture and practice.
- Personal resilience, with the ability to remain focused and effective under pressure.
- Open to alternative perspectives and committed to listening to diverse voices to inform decision-making.
Accountable to: The Board of Trustees
Hours: 37.5 hours per week
Salary: £45,000 - £47,000 per annum dependent on experience.
Pension: 5%
Annual Leave: 25 days, plus bank holidays and the days between Christmas and New Year, rising by 1 day per year of continued service to a maximum of 30 days.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Member Services and Allocations Coordinator
Location: South Wigston, Leicester, LE18 4TP
Hours: Part Time, 20 hours per week across 5 days
Salary: £13411.20 per annum
About FareShare Midlands
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.
The Role
To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity’s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.
This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.
Key Responsibilities
- Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system
- Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation
- Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will:
- Understand how memberships and charging structures work
- Monitor inbox for membership change emails
- Liaise with member and discuss costs incurred/saved
- Liaise with Regional Operations Manager on scheduling/capacity.
- Update pipeline, calendar & schedule with member changes when a new member is scheduled
- Update Gladys with information and fees
- Confirm with member via email about any changes made
- Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team
- Dealing with telephone and email enquiries effectively and with high standards of customer service
- Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance
- Undertake other duties appropriate to the nature of the post as stipulated by your line manager.
- To work in accordance with our Customer Services Charter and to communicate this to relevant parties
- Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.
Common/Shared Responsibilities
- Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
- Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
- Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
- Share responsibility for good Health and Safety practices, reporting any concerns to line management.
- Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
- Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
- Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
- Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management.
- Be a responsible ambassador and representative of FareShare Midlands
Person Specification
Skills & Experience
- Able to demonstrate an understanding of and interest in the work of FareShare Midlands
- Strong leadership skills – the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams
- Excellent team player willing to work across multiple departments – to be able to be diverse and demonstrate a clear understanding of the importance of team working
- Strong planning and organising skills
- Good level of Maths and competence in IT, including Word, Excel & Outlook.
- Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage
- Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required
How to Apply
To apply, please submit:
- A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
“Right to Work” in the UK status is required.
We will be actively interviewing candidates as they apply
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.
A national membership organisation is looking for a Volunteering Coordinator to support its regional volunteer networks. The role ensures local teams are well-equipped to deliver engaging activities that align with organisational goals and member needs. You’ll be the main contact for regional volunteer groups and internal teams, helping deliver events and projects that make an impact.
About You:
- Strong administrative and customer service experience
- Familiar with CRM systems and online event platforms
- Confident communicator (written and verbal)
- Organised, efficient, and able to manage priorities
- Experience working with volunteers or networks is a plus
- 25 days holiday (plus public holidays)
- Private healthcare and pension contributions
- Flexible working options
- Volunteering day and bonus scheme
If this role is of interest please get in touch ASAP. We would be happy to share the job description and discuss the opportunity with you. Please email your CV to [email protected]
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Member Services and Allocations Coordinator
Location: Nottingham, NG7
Hours: Part Time, 20 hours per week across 5 days
Salary: £13411.20 per annum
About FareShare Midlands
FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more here or read our latest Annual Report Snapshot here.
The Role
To provide efficient, focused and professional customer service and administration support for FareShare Midlands. In addition, this role will be a key member of the regional centre team working closely with the Regional Operations Manager, other departments such as operations, development, fundraising and marketing in order to raise the charity’s profile and attract support. You will work towards, and achieve, best-in-class warehouse & food co-ordination as part of the warehouse and operations team in Fareshare Midlands. As a team you will ensure that food is allocated in a safe, timely and accurate way to optimise the service provided from your depot to our community.
This role will suit someone who has a passion for our values and supports our vision. Someone who wants to make a real difference and work for one of the most progressive and ambitious charities in the UK.
Key Responsibilities
- Contacting and liaising with members as appropriate in relation to food orders and processing using online stock system
- Manage the allocations process to ensure all allocations are completed accurately and timely … working with the Regional Ops manager and Warehouse Manager to ensure sufficient trained resource is available to complete allocation
- Adjusting existing membership - weights / frequency / day changes / fulfilments. To do this you will:
- Understand how memberships and charging structures work
- Monitor inbox for membership change emails
- Liaise with member and discuss costs incurred/saved
- Liaise with Regional Operations Manager on scheduling/capacity.
- Update pipeline, calendar & schedule with member changes when a new member is scheduled
- Update Gladys with information and fees
- Confirm with member via email about any changes made
- Manage delivery schedules to ensure our members receive the food they need when they need it, aligning this with the resources available in the operations team
- Dealing with telephone and email enquiries effectively and with high standards of customer service
- Developing and maintaining good relationships with members, team-mates and volunteers in particular with the Warehouse Manager who will be a direct lead for day-to-day support and guidance
- Undertake other duties appropriate to the nature of the post as stipulated by your line manager.
- To work in accordance with our Customer Services Charter and to communicate this to relevant parties
- Help deliver excellent customer service to our groups & Holiday programmes within the Midlands, ensuring that we work closely with funders and groups to deliver good quality food to all our projects.
Common/Shared Responsibilities
- Undertake Staff Induction Programme as devised, and assist, as requested, in the induction and training of new staff, trainees and volunteers.
- Participate in staff meetings, team meetings, supervision meetings, appraisals, training, team development sessions, working groups and other meetings as required.
- Be mindful of and adhere to FareShare Midlands Values and Behaviours framework in everyday activities and interactions with others.
- Share responsibility for good Health and Safety practices, reporting any concerns to line management.
- Take shared responsibility for training and development, reviewing development needs and plans at Supervisions and Appraisals, including keeping up to date with best practice and training methods.
- Ensure effective use of FareShare Midlands systems, processes and procedures as relevant to each role.
- Build and maintain effective relationships with colleagues including working collaboratively across FareShare Midlands.
- Encourage and promote equality, diversity and inclusion inside and outside of Fareshare Midlands and in day to day activities and interactions, reporting any concerns to line management.
- Be a responsible ambassador and representative of FareShare Midlands
Person Specification
Skills & Experience
- Able to demonstrate an understanding of and interest in the work of FareShare
- Strong leadership skills – the right person will be asked to step-up in the absence of the Regional Ops Manager to work with the warehouse & development teams
- Excellent team player willing to work across multiple departments – to be able to be diverse and demonstrate a clear understanding of the importance of team working
- Strong planning and organising skills
- Good level of Maths and competence in IT, including Word, Excel & Outlook.
- Good communication skills, including a good telephone manner, with experience of customer / member service support would be an advantage
- Ability to multi-task, prioritise and manage time effectively, with flexible working including weekends when required
How to Apply
To apply, please submit:
- A supporting statement demonstrating your suitability for the role and explaining your interest in FareShare Midlands.
- Your CV.
We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands.
“Right to Work” in the UK status is required.
We will be actively interviewing candidates as they apply
We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.
The client requests no contact from agencies or media sales.