Community supporter care officer jobs in Enfield, greater london

Job Title: Senior Fundraising Manager 

Responsible to: Director of Communications, Engagement and Fundraising  

Salary: £49,271 - £54,766

Location: USPG, 5 Trinity Street, London, SE1 1DB 
 

Hours of work: Full time 5 days per week (35 hours per week) with a minimum of 2 days per week in the London office.  Occasional work outside normal working hours with time off in lieu. 

The package also includes 

• 8% employer pension contribution  

• 25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week 

• Season Ticket Loan 

About Us 

USPG is the Anglican mission agency that partners churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.

About the Role 

The role sits within the Communications, Engagement and Fundraising (CEF) directorate and reports to its director. The team serves the needs of the organisation by engaging a range of key audiences through various media channels, volunteer engagement, events and fundraising. The post holder will work in close collaboration with others across the organisation and will enjoy working in an innovative and creative environment.

You will lead the Fundraising team, including Supporter Care, in developing and implementing team plans and strategies to ensure long-term growth and delivering targets.

Working with the Director of Communications, Engagement & Fundraising, the Senior Fundraising Manager will deliver the organisational Fundraising strategy. This will include leading on all USPG fundraising streams including fundraising appeals, regular giving, legacy fundraising, major donors, church engagement, diocesan appeals, trust and foundations, grants and partnerships and any new fundraising products.

You will line manage the Individual Giving Manager and Fundraising Stewardship Manager, supporting their professional development to help achieve annual fundraising targets and objectives.

About You  

You will be responsible for delivering fundraising appeals, products and campaigns, ensuring that supporters go on a meaningful and experiential journey with USPG and become lifelong supporters. You are, therefore, a confident, passionate, organised and creative senior manager with the proven ability to motivate and inspire your team and USPG supporters.

You will bring energy and passion to this role and have the responsibility for delivering on time fundraising activity across the organisation. Your experience will bring our vital work to life in inspiring ways that increase engagement and individual giving, while ensuring that retention and acquisition strategies are in place, regularly reviewed, and continuously strengthened to grow the USPG supporter base. You will bring a freshness of ideas, whilst maintaining operational efficiency, quarterly reporting and inspirational leadership.

You will have the opportunity to shape our direction over the coming years as we seek to amplify our voice to rethink mission, energise church and champion justice. 

How to apply 

Please complete the application form and equal opportunities form and send to the email indicated on the application pack by Thursday, 30 April 2026 

Interviews will take place on Wednesday, 13 May 2026. Shortlisted candidates may be asked to prepare a short task ahead of interview. 

Our commitment to safeguarding 

USPG is committed to promoting the well-being, autonomy and dignity of all, and preventing any type of unwanted behaviour at work. USPG’s Safeguarding policy is available alongside the Job Description for this role. Employees are also required to comply with the Code of Conduct, available through the Staff Handbook for employees.

In addition, all offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal record checks. USPG also participates in the Inter- Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures. 

About parkrun

parkrun is a health and wellbeing charity and our vision is to create a healthier and happier planet.

Since our conception in 2004, parkrun has evolved into a global social movement with a vibrant and inclusive community at its core. As of 2025, we have recorded over 120-million instances of walking, jogging, running, and volunteering.

Our mission is to transform lives by empowering people to be active, together, outdoors in their local community; and to protect parkrun for the generations to come. Each and every weekend, we deliver free, weekly timed events that people of all ages and backgrounds can join in. By tackling barriers to participation, we encourage communities to come together and embrace regular physical activity.

Now in its 21st  year, parkrun spans over 2,600 locations in 21 countries with more than 10 million people registered, and counting. 

And we have really only just begun.

Role description:

parkrun is looking for a Data Protection Officer to ensure that parkrun processes personal data in a lawful, transparent and secure manner and maintains compliance with applicable data protection laws across the global parkrun movement.

Reporting to the Global Head of Legal and Governance, this role will be responsible for establishing, monitoring and maintaining effective and compliant data protection processes and promoting good practices across the parkrun global movement. The role will sit within a small Legal and Governance team and provide day-to-day assistance and practical, solution-focused advice across the organisation. 

The Data Protection Officer will act independently in carrying out their statutory responsibilities under applicable data protection laws, including the UK GDPR, and will play a key role in embedding a strong culture of data protection and responsible data use across parkrun’s global operations.

A key focus of the role will be working collaboratively with teams across the organisation to build understanding of data protection requirements, deliver effective training and guidance, and support colleagues to take a practical and pragmatic approach to managing data protection risks in their work.

This is an exciting role that would suit an experienced data protection professional with excellent communication skills who enjoys a varied portfolio of work and is passionate about working for a health and wellbeing charity that is making a meaningful impact in communities across the globe.

Main responsibilities:

The Data Protection Officer will support data protection and privacy compliance across the parkrun global movement, including responsibility for the following:

• Acting as parkrun’s Data Protection Officer under applicable data protection legislation, advising the organisation on its legal obligations and monitoring compliance with relevant data protection laws and principles

• Developing, reviewing and maintaining data protection policies, procedures and guidelines for the parkrun global movement

• Monitoring the organisation’s compliance with data protection laws, including the UK GDPR and Data Protection Act 2018, and providing quarterly reports to the Board Governance and Risk Sub-Committee

• Supporting teams in carrying out Data Protection Impact Assessments (DPIAs) and embedding privacy into projects, partnerships and new initiatives

• Developing and maintaining key compliance documentation including a Record of Processing Activities (ROPA)

• Leading the Data Governance Group and developing/progressing the organisation’s Data Protection Action Plan

• Advising on international data transfers and cross-border data protection considerations across the parkrun global movement

• Supporting the organisation’s data incident and personal data breach response processes, including assessing notification requirements where relevant 

• Acting as a key contact point for supervisory authorities, including the UK Information Commissioner’s Officer (ICO), and supporting responses to regulatory enquiries where required

• Developing and delivering data protection training and guidance to teams across the global organisation

• Supporting the Global Head of Legal and Governance in driving the development and continuous improvement of the Legal and Governance function at parkrun

Essential experience requirements:

• Significant professional experience in data protection, privacy compliance or information governance roles (typically at least 5 years’ experience)

• Strong working knowledge of UK GDPR, the Data Protection Act 2018 and core data protection principles

• Experience developing, implementing and maintaining practical data protection policies, procedures and governance frameworks

• Experience working collaboratively with teams across an organisation to embed good data protection practices and support compliant decision-making

• Demonstrated ability to communicate complex data protection principles clearly and effectively to a wide range of audiences, including senior stakeholders and non-specialists

• Experience designing and delivering data protection training and guidance, and supporting teams to understand and apply data protection requirements in their day-to-day work

• Experience advising on Data Protection Impact Assessments (DPIAs), data incidents and privacy risk management

• Experience maintaining key compliance documentation such as Records of Processing Activities (ROPA) and supporting organisational data protection compliance

• Ability to work independently, manage completing priorities and provide pragmatic, solution-focused advice in a dynamic organisation

• Excellent interpersonal and communication skills, with the ability to build trusted relationships and confidence with colleagues and senior stakeholders

Desirable experience requirements:

• Experience working in the charity, not-for-profit or sport sectors

• Experience working in a global organisation or advising on cross-border data protection matters, including international data transfers

• Experience developing training and guidance to embed good data protection practices across an organisation

• Experience working with regulators, supervisory authorities or external advisors on data protection matters

• Experience developing practical tools, templates and guidance to help teams apply data protection requirements in their work

Professional certification requirements:

• A recognised legal and/or data protection qualification, such as CIPP/E, CIPM or equivalent, is desirable but not essential

Our values:

Family

We act with humility and always put the family first.

We’re humble. We know a lot but not everything. We take responsibility, acknowledge personal errors, and are open to learning, developing and improving. There’s no room for ego and no one is bigger than the family. We lead by example, and we share in our successes.

Bravery

We are brave, bold, and creative.

We’re ambitious and dynamic. We dream big, make bold decisions, challenge the status quo and get things done. We’re not afraid to question, innovate and be different.

Fairness

We act with kindness, compassion, and fairness.

We’re kind, caring, compassionate and empathetic. We assume others mean well. We’re aware of our actions and how what we do impacts others. We apply our founding principles of equality and inclusivity to every situation and opportunity.

Authenticity

We are honest, authentic, and accountable.

Trustworthiness, honesty and integrity are foundational to our family. We’re honest about what we know and what we don’t know. We hold each other to account. We communicate with transparency and empathy,  acknowledging that communication influences behaviours, emotions and feelings, and underpins effective collaboration.

Recognition

We recognise and respect each other.

We see and hear each other. We respect ourselves and others, support and help one another, listen attentively, and celebrate the uniqueness, strengths and diversity of our family

General information:

The post holder will be required to comply with all policies and procedures issued by parkrun Ltd.

This job description is not exhaustive and serves only to highlight the main requirements of the post holder. The organisation may stipulate other reasonable requirements. The job description will be reviewed and may be subject to change.

parkrun is an inclusive employer and we are committed to diversifying our staff and therefore we welcome applications from all backgrounds.

At parkrun, we strive to make every voice heard and valued, and we are dedicated to breaking down barriers to inclusion in all aspects of our workplace. For more on our commitment to Diversity, Equity, and Inclusion, please see our Global DEI Statement.

We are looking for a compassionate and knowledgeable Information & Advice Generalist Adviser to join our team at Age UK Bromley & Greenwich.

In this role, you will provide vital information, advice and practical support to older people, their carers and families, helping them to navigate challenges around welfare benefits, housing, care and other key areas of later life.

You will work directly with clients through appointments, telephone and email, as well as taking part in outreach and occasional home visits. This is a varied and hands-on role where no two days are the same, requiring strong communication skills, attention to detail and a calm, empathetic approach.

Alongside delivering advice, you will support casework, maintain accurate records and work closely with colleagues, volunteers and partner organisations to ensure a joined-up service.

This is an opportunity to make a real difference, supporting older people to understand their rights, access the support available to them and feel more confident and in control of their lives.

As Legacy and In-Memory Manager you will be responsible for leading your team to drive transformational change, through the delivery of our legacy and in-memory growth strategy. 

You will set objectives and oversee team activity to deliver the entire legacy journey with the aim of achieving significant long-term growth in revenue income to support our ambitious plans to bring Maggie’s cancer care to everyone who needs us. 

You will be responsible for working collaboratively with teams from across Maggie’s to engage them in the importance of legacy and in-memory giving. 

You will manage external agencies and suppliers to deliver excellent work, on time and to budget.  You will also manage end-to-end, multi-channel campaigns including the delivery of these through colleagues and agencies.

Please see the attached job description for further details.

Transparency International (UK) are looking for a Research and Investigations Officer.

You will be responsible for producing new knowledge, insights and high-quality written material, at pace, to support our strategic advocacy objectives.

You will keep abreast of developments in their field, and build expertise to inform solutions for us to advocate to key stakeholders, particularly those in parliaments and governments across the UK.

The Research and Investigations Officer will report to the Head of Research and Investigations and perform this within the UK Programme, focusing on corruption in the UK.

What will I be doing?

• building and maintaining a technical knowledge of relevant laws, regulations, policies and procedures to advise and support advocacy colleagues in their engagement with key external stakeholders

• translating findings and policy positions into high-impact outputs to advance TI-UK’s advocacy objectives, including reports, briefings, blogs, and draft lines for media comment

• contributing to the development of new and impactful solutions to the problems we identify through our research and investigations

• horizon scanning for significant developments in strategic areas of interest for TI-UK

• supporting the delivery of cutting-edge research and OSINT investigations, both within TI-UK and in partnership with our allies in media and civil society

• developing, maintaining, improving and promoting tools to support TI-UK’s strategic objectives, including the Open Access lobbying transparency platform

Who we are looking for?

• a first degree in in social science, a similar discipline, or equivalent experience

• up to date with trends, developments, and best practice in UK politics

• strong written communication and verbal presentation skills with ability to deliver high quality briefings, reports and presentations with minimal supervision

• experience in interpreting laws, policies and regulations and providing specialist advice and guidance to others (desirable)

Why TI-UK?

Transparency International is a global movement sharing one vision: a world in which government politics, business and the daily lives of people are free of corruption. Transparency International UK is the UK national chapter of this movement. We work with the UK and devolved governments, parliamentarians, civil society and the private sector to tackle corruption at home, addressing the UK’s global corruption footprint and helping multinational companies prevent corruption by operating with integrity. We are also home to two major global programmes tackling corruption in the Defence and Security and the Global Health sectors on behalf of the wider Transparency International movement.

What can you expect from us?

• A collaborative, flexible and friendly working environment where you will be provided with:

• A competitive salary for our sector

• Up to 6% contributory pension

• A 35-hour working week for full-time roles with flexibility to support your work/life balance. Our approach to blended working (full details on our website) allows you to benefit from regular connection and collaboration. You are also entitled to submit a flexible working request in line with our policy.

• Generous annual leave: 28 days plus statutory public / bank holidays as well as discretionary a gifted winter holiday break of three to four days each December between Christmas and New Year

• Enhanced leave beyond statutory requirements to support your parental or caring responsibilities

• Family friendly policies

• Additional leave to support your volunteering or community service

• Employee Assistance Programme (Aviva) to support your physical, mental & financial health.

• Training and Development related to your role

• Season ticket loan/ Cycle to work scheme

Director of Professional Standards & Accreditation
Home based (with regular UK travel)
circa £65,000 pa
Full time – 35 hours per week

The Director of Professional Standards and Accreditation is a senior position focused on establishing, overseeing, and upholding the standards that support professional registration and the award of professional titles within the cyber security industry. The role is responsible for overseeing operations that support the Councils core duties to:

• Set and enforce the standards of competence and behaviour required of those whose name is included of the Register of Cyber Security Professionals;

• Approve qualifications, certifications and assessment routes delivered by third party providers recognised as leading to professional registration;

• Award the professional titles of Chartered, Principal, Practitioner and Associate cyber professional and associated specialist designations.

• Determine continuing competence and CPD requirements to support ongoing entitlement to remain on the Register and hold a professional title in cyber security.

• Investigate complaints related to the professional conduct, competence or fitness to practice of registered cyber security professionals and enforcement of sanctions where deficiency or failure is determined.

• Acting as the Council’s principal authority on professional assessment and accreditation, the Director will also serve as the strategic interface with Ofqual, QAA, and other qualification regulators, ensuring national recognition, consistency, and public trust across all pathways—from vocational and apprenticeship routes to higher education and chartered levels.

• The Director of professional standards & Accreditation will have direct line management responsibilities and will be accountable for the wider professionalisation team and outcomes, including the direct delivery of the Associate professional registration title.

Key Responsibilities and Functions:

• Standard Setting: Develop and implement the ethical code, process for ethical complaints and professional competency standards that registrants must meet and adhere to.

• Regulatory Oversight: Accountable for the accreditation and quality assurance of bodies licensed to provide recognised assessments or routes to registration with The Council.

• Policy Development: Contribute to the development of policy for The Council, ensuring it aligns with the organisation’s vision and statutory responsibilities.

• Compliance & Enforcement: Ensure that registrants comply with the standards and regulations applicable to them and take action when non-compliance occurs.

• Public Protection: Protect the interests of consumers by promoting high professional standards within the cyber security profession.Job Description | Director of Professional Standards & Accreditation

• Strategic Input: Provide advice and guidance on matters of professional registration, standards, assessment and quality assurance including Licensed Body accreditation to the leadership team and The Council Board of Trustees.

• Stakeholder management and collaboration: Work closely with our key partners including UK Government, Regulators, Industry, Academia and licensed bodies and engage them with our vision and mission.

• Ensure effective co-ordination and collaboration with volunteers to feed into the quality improvement cycle and growth of the Council (expert advisory panels/groups/moderation/TAPs etc)
• Co-ordination and oversight of the Ethics Committee and Panel.

• Leadership and Management: To recruit, manage, supervise and support the individual members of staff for the professionalisation team, including setting and agreeing objectives within the organisation’s appraisal framework.

Required Experience and Skills

Professional Expertise:

• Deep understanding of the processes and requirements that underpin the development, implementation and upholding of professional standards including competency frameworks, ethical codes and practice guidance.

• Substantial experience leading accreditation, assessment, and quality-assurance functions in a chartered, regulatory, or Ofqual-aligned organisation

• Knowledge and experience of assessment methodologies, validation, qualification design and structure, internal and external quality assurance and moderation approaches to support the recognition of routes to professional registration and award of professional titles.Job Description | Director of Professional Standards & Accreditation

• Experience with qualifications and career pathways – shaping progression routes, aligning with industry standards, and ensuring recognition nationally/internationally.

• Strong grasp of the UK education and qualification ecosystem, Ofqual, QAA, apprenticeships, higher-education frameworks, and national occupational standards, capable of aligning professional recognition with formal qualifications.

Essential Experience:

A minimum of ten years of significant experience operating in comparable organisations to UKCSC whether Chartered Institutes, professional associations or regulatory bodies with a public interest purpose to set and uphold professional standards, maintain a Register and award professional titles.

Regulatory Principles:

Understanding of professional regulation and the role it plays in providing public assurance, trust and confidence.

Strategic Thinking:

Ability to think strategically and contribute to the future direction of the cyber security council and wider cyber security profession.

Analytical & Problem-Solving Skills:

Capacity to interpret data and develop solutions to complex issues and drive continuous improvement.

Communication & Interpersonal Skills:

Exceptional written and verbal communication skills, able to represent the Council with clarity and authority to boards, regulators, and external partners.

Commercial & Business Acumen:

Sound business and commercial awareness to sustain and expand the Council’s professional-registration community.Job Description | Director of Professional Standards & Accreditation.

Leadership and Management:

• Experience of managing and leading a high performing team, with a management style that empowers others.

• Ability to work flexibly within changing priorities and a capacity to be adaptable as required to deliver completed tasks to set deadlines.

• Experience of engaging and working effectively with committees, public-interest boards, and volunteer stakeholders as part of development activities.

• To carry out such tasks as the COO/CEO may from time to time deem necessary for the effective and efficient functioning of the Council.

• Reporting requirements and attendance at key strategic meetings.

• Record of representing an organisation at national level with credibility and gravitas.

Accreditation and Qualification Expertise:

• Experience in education and training accreditation.

• Knowledge or experience of the education pathways (apprenticeships to degrees).

• Good understanding of the UK education system.

• Understanding of competence-based assessment methodologies (portfolios, experiential learning, exams, interviews).

To apply, please send your up-to-date CV, along with a covering letter showing how you meet the personal specification and key duties via the email application button.

Closing date for applications: Friday 15th May at 12:00pm

Ronald McDonald House Charities UK is seeking a proactive and creative Mass Participation Events Manager to lead the delivery and growth of our mass participation portfolio. The role will lead on the strategy, performance and delivery of our challenge events programme, ensuring events achieve agreed income and participation targets and work closely with the Head of Mass Engagement to shape and test future Ronald McDonald House Charities UK owned mass participation events, supporting sustainable, diversified income growth.

Key Responsibilities:

Event Strategy & Planning

• Develop and deliver a clear strategy for challenge and mass participation events, aligned to fundraising targets and audience engagement objectives.
• Identify and assess new event opportunities, including third party and bespoke challenges, to diversify and grow income.
• To play a key role in developing new events, taking them to market and adopting a test and learn approach in collaboration with the Head of Mass Engagement & wider Engagement Directorate.

Event Delivery & Logistics

• Support the Senior Event Fundraiser to lead the end-to-end management of events, including budgeting, planning, supplier coordination, risk management, and on-the-day execution.
• Ensure all events are delivered to a high standard, providing an exceptional experience for supporters.

Supporter Engagement & Stewardship

• Build strong relationships with event participants, providing excellent supporter experience and tailored stewardship journeys.
• Support the development, delivery of and evaluation of effective supporter journeys across the events portfolio, focused on maximising net return and supporter retention.
• Create and develop engaging communications and materials to inspire fundraising and deepen supporters’ connections to the charity.

Marketing & Promotion

• Lead the delivery of an audience and insight led events marketing programme, working closely with the Brand, Communications and Digital team to maximise participation and net return.
• Keep abreast of income and data trends across the sector to help inform future activities and events fundraising programmes.

Monitoring & Evaluation

• Agree and deliver against ambitious income and acquisition targets, maintaining costs within agreed budgets.
• Set, manage and report against budgets, milestones and KPIs across the events portfolio, demonstrating accountability for performance.
• Use data and insight to evaluate event performance, inform decision making and continuously improve participant experience.
• Produce regular performance reports and insights for internal stakeholders

Collaboration & Partnership

• Work closely with senior managers and colleagues across the department to maximise opportunities for collaboration and integrated delivery.
• Build and maintain effective relationships with key stakeholders, including but not limited to - McDonald’s Relationship Team, House teams, fundraising partners, suppliers and third party event organisers.

Skills & Experience

Essential

• A proven track record of excellent management of an event portfolio to meet income and acquisition targets.
• Experience of delivering data and insight led marketing and stewardship programmes to drive acquisition and net income.
• Experience of managing multiple projects with complex budgets, multiple stakeholders and stretching KPIs.
• Line management and team development experience.
• Knowledge of health and safety, risk management in event delivery & fundraising compliance.

Desirable

• Experience of virtual fundraising and development of new events.
• Ability to plan, prioritise and balance a busy and varied workload.
• Familiarity with digital fundraising platforms and MS Dynamics.
• Experience supporting innovation or new product development, working with agencies to deliver new fundraising products.

Position: Social and Digital Media Creator
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: Starting from £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You will start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

We’re looking for a dynamic Social and Digital Media Creator to join our team. You’ll be a real digital native, with experience delivering engaging campaigns across paid media, organic social media and email. Day to you’ll manage, moderate and optimise our digital channels and email communications – all integral shop windows for our brand.

You’ll deliver accessible and inclusive content viewed millions of times by over 210,000 followers.  Planning and delivering targeted social and paid media strategies is a key part of this role. You’ll lead social content production, create engaging videos, graphics, and community-focused posts to support people living with MS.

The role also involves planning, writing, building, and sending targeted emails to key audiences using DotDigital, our email service provider.

The Social and Digital Media Creator generates and utilises channel and content insights to increase engagement, raise awareness, and drive conversions against our KPIs.

If you’re a well-rounded social media expert looking to make a real difference, apply today!

Closing date for applications: 9:00 on Monday 11th May 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are looking for a dynamic, values-led, strategic leader to drive our mission for migration justice and social work solidarity. The role entails oversight of the operations and strategy of the organisation, responsibility for financial management and fundraising, maintaining the health of the organisation and embedding anti-racist and anti-opressive values into every aspect of the organisation. 

As Director of External Affairs across the Bild Group of four small charities (with collective turnover of approx. £3m/yr), you will have a deep commitment to human rights and improving people’s lives.

You will provide strategic direction and leadership to the External Relations function across all four charities in the group, taking overall responsibility for and providing thought-leadership on our strategic approach to policy, influencing, public affairs, stakeholder engagement. 

You will play a lead role in planning, developing, and implementing the communication and external relations and wider engagement strategic plan to grow awareness and profile of Bild, Respond, Restraint Reduction Network (RRN) and ACT.

By sharing the impact of our work and programmes in improving the lives of people with learning disabilities, autism and /or mental health conditions, you will support Bild in becoming the sector leading provider of organisational and workforce development (and RRN in becoming the leading charity in reducing restrictive practices globally – and Respond as leaders in trauma informed therapy).

You will champion Bild and RRN’s brand, vision, mission and values acting as an ambassador for the organisation both internally and externally to partners, stakeholders and media.

Key Responsibilities and Duties: 

Strategic Leadership:  

• Develop and implement an integrated communications and external relations strategy across the four charities in the group to raise our profile and to influence change which positively impacts on our beneficiaries, aligning media, campaigning, and public affairs with the charity’s mission and strategic priorities 

• Lead and inspire a high-performing team including Membership and Events Officer, Resources Coordinator and comms team as required 

Comms & Marketing:

• Plan, develop and implement strategic communications and marketing plans to maximise awareness of the Bild Group of charities across the broad spectrum of communications disciplines including media relations, stakeholder management, influencer engagement, ethical (impact focused) marketing, social and new media and the production of new materials and resources 

• Write, develop and produce materials such as infographics, press releases, briefing documents, media statements and online information suitable for stakeholders, including people with lived experience

• Ensure effective marketing across all four charities focusing on impact and including ensuring we attend a range of external events and that all four websites are best practice. 

Influencing & Public Affairs:  

• Working with the CEO, you will drive policy change by developing strategies to influence key decision makers through building relationships with parliamentarians, government departments, and sector stakeholders to ensure the charity's policy agenda is impactful 

• Lead proactive and reactive media engagement, calls and requests for information in order to capitalise on suitable opportunities for maximising the reach and impact of all four charities

• Build our credibility as a thought leader in the sector 

Stakeholder Engagement & Partnerships:  

• Build and sustain strategic alliances with senior civil servants, civil society groups, and community partners to increase the organization's influence and impact 

• Develop effective stakeholder relationship management processes that ensure partnerships of all levels are provided with a rich, immersive engagement experience with the organisation and the work that we do 

• Identify, liaise with and ensure positive relationships with key stakeholders – internal and external including media, government departments, partners, charities, providers, customers, other relevant parties to secure maximum impact for all four charities and their beneficiaries

Reputation, Brand Management & Marketing:  

• Champion the Bild group brands, promoting the mission, values and impact of the organisation and ensuring consistent, engaging narratives and high-quality storytelling across all external channels

• Shaping the charity's profile and protecting its reputation through media relations, digital engagement, and consistent key messaging and building our credibility as thought leaders in sector. 

Membership, Events & Communities:  

• By ensuring appropriate, effective and engaging communications to all relevant audiences and stakeholders, your role will support the growth and development of our membership, Communities of Practice and the event programme (including webinars and conferences).

• Effectively plan, manage and lead a range of events for the Bild group of charities and associated marketing and communications

• Develop framework for Communities of Practice and strategy for engagement and growth 

• Supporting Bild and RRN spokespeople with PR and media outreach

• Keep abreast of communications and engagement activity within the sector and demonstrate an awareness of the impact these may have on existing and future communications activity

General Responsibilities 

• Contribute to evaluation and assessment of results against KPIs and tracking activity

• Allocate, manage and evaluate budget spend

• Identify resource requirements for activity across Bild group

• Develop and maintain systems, databases and procedures to support Bild group communication activities

• Plan, monitor, appraise and report progress of activity regularly with an innate understanding of how this supports activity across the Bild group

• Plan, manage and oversee budgetary spend related to outsourcing specialist activities such as video editing and design

• Ensure communications and marketing work complies with data protection and other legal, professional and agency requirements, standards and policies

• Support the senior leadership team on any activity as required. 

Personal Development  

• Be part of a culture of quality in all areas of communications, PR and marketing

• Participate and contribute to individual performance appraisal and supervision sessions

• Keep abreast of relevant initiatives and developments within the adult health and social care, education & disability sector and the wider communications / engagement profession

• Undertake relevant training, as necessary including accessing new systems and software as required to support the role.

Organisational Responsibilities: 

• Access and work within Bild’s policies and procedures.  

• Attend internal cycle of team meetings relevant to this role.  

• Engage with line management, supervision (where appropriate) and appraisal process.  

• Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.  

• Take responsibility for personal learning and development with support from line manager.  

• Work in a manner that facilitates equal opportunities and inclusion for all.  

• Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.  

• Maintain health and safety and risk awareness for self and others across the organisation.  

• Undertake any other duties that Bild may require within the remit of this role.  

This job description does not form part of the contract of employment. It is intended as a guide to the general scope of duties and is not definitive or restrictive. It is expected that some duties will change over time and this description will be subject to review with the postholder at their annual appraisal.  

Person Specification  

Job Title 

Director of External Relations 

• Exceptional copy writing and verbal communication skills

• Good presenting, negotiating and influencing skills

• Excellent interpersonal skills and ability to build mutually beneficial relationships

• The ability to work effectively within a small team

• Ability to work under pressure, and plan, manage, and adapt own workload

• A flexible, proactive and problem-solving approach to work

• A motivated attitude and ability to work on own initiative 

• A commitment to human rights and modelling accessibility and inclusion throughout activity

• Willingness to travel and work flexible hours as demanded by the post

• Fit to undertake the duties of the post. 

Experience/Skills/Competencies 

Essential 

• Significant experience working in communications, policy and PR with demonstrable success

• PR and media management experience, including both online and traditional PR

• Experience of managing and implementing social media plans, including post development, scheduling, evaluation and monitoring feedback

• Experience of overseeing the design and production of print and electronic publications, including website management and development

• Experience of managing CRM systems and ensuring effective data capture and utilising data to inform decision making

• Ability to analyse data and shape results into reports that inform decision making

• Ability to build effective relationships and networks and establish credibility for Bild, RRN, Respond and Bild ACT 

• Ability to work collaboratively and develop positive relationships with colleagues, members and wider stakeholders

• Demonstrated digital comms / social media skills and understanding of emerging digital marketing tools and platforms

• Ability to use a variety of IT packages/databases including CRM systems.

• Experience managing budgets and associated reporting

• Ability to work remotely and regularly travel to in person events

• Time management skills and ability to prioritise workload under pressure as part of a small but vibrant team

• Strong awareness and interest in news/current affairs/politics and the broader third sector, social care and education sector. 

Desirable 

• Experience working in the not-for-profit sector, preferably in another disability and/or membership charity

• Strong understanding of education, health, social care, disability and not for profit environment

• Strong media contacts within relevant trade sector publications

• Ability to use externally managed media databases (such as Agility etc.)

• Experience with conferences, webinars and hybrid events. 

• Experience supporting and manging a remote team

Education and Qualifications: 

Other Requirements: 

• Commitment to anti-discriminatory practice and equal opportunities and able to apply awareness of diversity issues to all areas of work.  

• Regular travel to attend meetings and events. 

• Occasional evening meetings.  

Legal requirements: 

• Enhanced DBS check. 

Prospectus is proud to be partnering with our client, a small, specialist health charity dedicated to improving the lives of everyone affected by Dravet Syndrome.

Dravet Syndrome is a rare, life-long and life-limiting form of epilepsy that affects approximately one in every 15,000 people in the UK (around 2-4,000 people in total). It is a complex epilepsy syndrome so as well as severe, difficult-to-control seizures, people with Dravet Syndrome live with intellectual disability and a spectrum of associated difficulties including with speech and language, mobility, behaviours, eating and sleep. It is also common to have a co-diagnosis of autism and/or ADHD.

Founded in 2008 by a group of parents seeking support and information, DSUK has grown significantly over the past 17 years. Today, DSUK supports nearly 600 registered families across the UK and reaches over 2000 people in total, including parents and carers, siblings and bereaved families. As an organisation they deliver a range of impactful services aimed at improving the lives of beneficiaries through family support, professional education and medical research.

At a time of continued growth for the charity, and as medical advancements in the field continue (including clinical trials for the first gene therapies in rare epilepsy), DSUK are now looking to recruit a strategic, collaborative new CEO to help shape the next stage of their journey.

As the organisation’s new CEO, you will provide inspiring, values-driven leadership across the organisation, holding overall responsibility for the day-to-day operations and long-term growth. You will work closely with the Board of Trustees to develop and deliver the organisation’s next five-year strategy, steering organisational priorities, strengthening culture and ensuring the charity continues to grow, both in terms of scale and in impact. You will lead a small, dedicated, cross-functional team across family support, fundraising, communications and research, driving collaboration across all teams. You will also lead on impact and quality, embedding a culture of learning and continuous improvement. A key part of your role will involve developing and building strong relationships with a range of stakeholders, including families, professionals, researchers, pharmaceutical companies as well as other charities and funders. You will also represent DSUK at relevant conferences and sector events, both in the UK and occasionally internationally.

This is an exciting opportunity to shape the strategic direction of a small, specialist, growing organisation providing life-changing services. To apply for this role, you will be a confident, collaborative leader with significant senior leadership experience in the charity or not for profit sector (experience of working in a rare disease, health, disability or patient advocacy charity is desirable). You will have demonstrable experience of scaling an organisation, and navigating the complexity that growth brings. You will be a skilled communicator, confident at building relationships across health, care or community sectors. You will be resilient, adaptable and comfortable with the breadth and pace of working as a senior leader within a small charity.

If you are interested in applying for this exciting position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call to fully brief you on the role.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Victoria Savva at Prospectus.

Please note, this will be home-based with regular travel across the UK (and occasional international travel). Working hours are Monday to Friday, 09:00–17:30 (however some flexibility for evenings and weekends is required).

Head of Direct Dialogue
Location: Flexible / Home-based (with regular travel to London and nationwide)
Salary: £65,000
Contract: Permanent

Shelter is leading the movement to defend the right to a safe home, and to win this fight, they are expanding their award-winning income generation team. Shelter is now looking for a strategic and ambitious Head of Direct Dialogue to lead its high-impact face-to-face fundraising programme.

As Head of Direct Dialogue, you will set the vision and strategy for one of Shelter’s most vital acquisition channels. This is a senior leadership role within the Individual Giving team, responsible for managing a £4m investment budget to deliver sustainable, long-term growth across cause-led and lottery products.

Leading a hybrid model of in-house teams and external agencies, you will oversee the end-to-end delivery of campaigns that inspire thousands of new supporters. You will be a highly visible leader, spending time in the field to support non-desk-based teams while ensuring the highest standards of compliance, risk management, and supporter experience. This is an opportunity to innovate, using data-driven insights to optimise supporter journeys and embed direct dialogue expertise within the wider mobilisation plans.

Shelter is looking for a commercial and entrepreneurial leader with extensive experience in large-scale direct dialogue campaigns. You will bring:

• Strategic Expertise: A proven track record of leading complex fundraising programmes across in-house and agency channels.
• Contract Management: Experience managing high-value partnerships (£1.5m+) with the ability to negotiate and drive high performance.
• Analytical Thinking: A data-led approach to budget modelling, forecasting and scenario planning in evolving environments.
• Regulatory Knowledge: In-depth understanding of the Code of Fundraising Practice and Gambling Commission regulations.
• Inclusive Leadership: A commitment to diversity and the ability to foster an equitable, high-performing team culture where people can be their authentic selves.

For further information on the role and how to apply, please download the Candidate Pack.
 

Closing date: Monday 4th May, 9am

Do you believe every young person deserves the chance to dream big about their future? At MyBigCareer, that belief drives everything we do.

We're a small but mighty charity supporting young people aged 11–18 from underserved communities across London and the North East, helping them build the knowledge, confidence and connections to thrive in the world of work. Since 2013 we've supported over 20,000 young people through personalised careers guidance, coaching and employability programmes, working alongside schools, corporate partners and a network of more than 300 inspirational volunteers.

The role

This is a dual-focus role sitting right at the heart of how we deliver our impact. You'll lead our volunteer programme nationally; recruiting, training and supporting the coaches and volunteers who deliver our programmes, while also overseeing programme delivery across our London partner schools.

On the volunteer side, you'll manage the full volunteer journey from recruitment and DBS checks through to training, engagement and retention, and act as our organisation's DBS Lead. On the delivery side, you'll coordinate and deliver MyBigCareer programmes in London, acting as a key relationship holder for school partners and ensuring young people receive consistently high-quality careers guidance and employability support.

This is a hands-on role for someone equally comfortable with strategic coordination and direct delivery, who thrives in a close-knit, values-led small team.

About you

You'll bring experience in volunteer management, programme coordination or a similar role, ideally in the charity or education sector. You'll be a confident communicator, a natural relationship builder, and someone who cares deeply about equity and social mobility.

Essential experience and skills include:

• Experience managing or coordinating volunteers, ideally in a charity, education or community setting
• Experience coordinating or delivering programmes or projects with multiple stakeholders
• Strong organisational skills and the ability to manage competing priorities
• Confidence delivering workshops, training or presentations to groups
• Sound understanding of safeguarding principles
• Competent with Microsoft Office, Google Workspace and CRM systems

Desirable:

• Experience in or with schools or education settings
• Experience as or supporting a DBS Lead
• Knowledge of or connections to London communities
• Lived experience of the inequalities faced by the young people we support

Our values

Compassion First. Dream Big. Empower Others. Act with Purpose. It's really important to us that whoever joins us lives and works by these values and is at their best working collaboratively in a small, mission-driven team.

The details

• Salary: £30,000–£32,500 FTE (pro rata for part time)
• Permanent contract, full time (37hrs) or part time (minimum 30hrs) considered
• Hybrid; home-based with at least weekly travel to London and occasional UK travel
• 27 days annual leave + bank holidays + Christmas closure
• Target start date: August 2026
• Enhanced DBS check required

We particularly welcome applications from people with lived experience of the inequalities faced by the young people we support, and from those with existing knowledge of or connections to London communities.

Closing date: 13th May 2026 1st round interviews: w/c 1st June | 2nd round: w/c 8th June

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager (Nightlight Crisis)
Reference: 346
Salary: £41,000 - £42,000 per annum
Hours: Full time, 37.5 hours per week
Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required
Contract: Permanent
Reports to: Director of Crisis, Counselling and Children & Young People
Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated

About the Nightlight Crisis Service

Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House.

We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of HMN’s Nightlight Crisis provision is to:

• Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
• Provide 24/7 365 support for individuals experiencing a mental health crisis.
• Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
• Remain a source of independent support for all service users.
• Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

About the Role

As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.

You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.

The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 25th May 2026.
Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre
N.B. Please quote reference number 346 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.