Customer Service Jobs
Women’s Pioneer Housing is a values led organisation with residents at the core of every service we provide. The role of the Resident Engagement and Resolution Officer is multi-faceted, not only will you be driving and delivering a growing resident engagement programme you will also handle the administration and complexity surrounding formal complaints.
This is a key role to support the organisation to deliver a service responsive to our resident feedback, as well as meeting governance arrangements and external scrutiny around resident involvement and complaints.
You do not need to have direct experience in these areas, but you must be astutely organised, assertive to chase management members to meet their deadlines and be adaptable.
The transferable skills you have will allow you to work collaboratively with staff across the organisation and with our residents. Your interpersonal skills will allow you to professionally and positively interact with different groups of stakeholders, building relationships where you are trusted and inspire confidence.
You will contribute to ensuring our quality standards are met and our services deliver in meeting our resident’s expectations. To do this you will be able to translate information, policies and legislation demonstrating excellent verbal and written communication skills in your dealings with stakeholders.
We provide homes for women of all ages and backgrounds and work closely with our residents to review and continuously improve our homes and services. Our colleagues represent our resident communities and our workforce is also diverse. We welcome who you are, what you are and what you bring and will eradicate discrimination on the basis of race, religion, sex, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, and we work to eliminate discrimination and disadvantage caused by social class. We appreciate applicants from all backgrounds.
What we offer
We offer hybrid working and flexi time working. You will be fully enabled to work from home with a laptop and mobile phone provided. Embracing our one team ethos, our entire team work together at our head office at least one day each week which will support you in your work bringing opportunities for you to build positive relationships with colleagues actively enhancing our culture.
We will provide a comprehensive induction programme with an opportunity to learn, develop and drive your own work.
Our benefits package includes:
- 26 days annual leave plus bank holidays rising to 29 days after 5 years of service.
- A generous flexi-time working arrangement, enabling you to accrue up to 26 days additional time-off in lieu each year
- A generous pension scheme
- Retail portal benefits programme
- Heath and well-being councelling
- Membership with the Chartered Institute of Housing
How do I apply?
Please send us the following three documents
- An up-to-date CV which shows your full career history, we recommend that this is no longer than two pages;
- A supporting statement marked “Resident Engagement and Resolution Officer” explaining why you are interested in this role and detailing how you fulfil the person specification.
- A completed Diversity Monitoring form.
Applications must be received by 12noon on Tuesday 29 April 2024 with the subject heading “Resident Engagement and Resolution Officer”
We will hold face-to-face interviews for this role on the week beginning on 6 May 2024. We will contact successful applicants directly to organise interviews.
To offer single women access to safe, secure and good quality affordable homes and services that enable women to live a good quality of life.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Location: Remote (UK based)
Salary: £23,00 per year
Length of contract: Permanent
Hours per week: 37
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the People & Culture Assistant role:
To work as part of the People and Culture team to provide a professional, high quality, timely, customer focused HR recruitment/contractual administration/transactional service to key internal stakeholders, job applicants and support closely on people and culture activities especially the Learning and Development workstream.
Key duties and responsibilities of the People & Culture Assistant:
To provide high quality HR administrative support across the full spectrum of the employee lifecycle, including:
· Conducting pre-employment checks for new starters (references, DBS, Right to Work in UK)
· Recruitment administration (writing and posting adverts, shortlisting, arranging interviews)
· Absence management
· Preparation and issue of contractual documentation (including contract variations)
· Payroll updates
· Maternity/Paternity administration
· Administration of performance management and improvement systems (probation, Appraisals, PIP forms)
· Termination of employment (all categories, including writing leaver documentation and conducting Exit Interviews)
· Upkeep of electronically stored personal records
· Conducting regular HR Audit checks to ensure integrity of data is maintained
· Supporting the P+C Manager on all other aspects of HR administration
What we are looking for in our People & Culture Assistant:
· Experience of working in a complex administrative role within HR
· Experience of using HR/Payroll/recruitment ATS online systems
· Good numeracy and literacy skills
· Awareness of employment legislation
· Ability to effectively organise and work to tight deadlines with excellent attention to detail
· Ability to work independently and a willingness to contribute to team efficiency through sharing information and supporting others
· Experience of providing informal training/coaching to colleagues in relation to administrative tasks
· Proficient in the use of software packages and Microsoft office software
Benefits of joining us as our People & Culture Assistant include:
· Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
· Valuable Pension Benefits: a generous 7% employer contribution.
· Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
· Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
· Making a genuine difference, in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
· Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
· Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
· Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
· If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
· We reserve the right to close a recruitment campaign earlier than the advertised closing date if a high volume of responses are received.
· All posts, including remote posts, must be based in the UK.
· Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
· We are a Disability Confident employer. We guarantee to interview all disabled applicants who meet the minimum criteria for vacancies.
· Please read our Single Sex Statement on the Women's Aid website
The client requests no contact from agencies or media sales.
Department: Corporate Services
Initial term: Fixed Term Contract (three months with possible extension), Full time, flexible working
Salary: £40,000 + generous benefits
Location: London (Victoria) – (hybrid working with one to three days in the office each week)
Closing date: 12 noon, 23 April 2024
Interviews: w/c 29 April 2024
NHS Providers is the membership organisation for the NHS hospital, mental health, community and ambulance services that treat patients and service users in the NHS. We help those NHS foundation trusts and trusts to deliver high-quality, patient-focused care by enabling them to learn from each other, acting as their public voice and helping shape the system in which they operate.
NHS Providers has all trusts in England in voluntary membership, collectively accounting for £115bn of annual expenditure and employing 1.4 million people.
The role will cover a spectrum of activities across the various HR systems and associated platforms including the new PeopleHR, payroll/pension, and absence systems. The key responsibilities of the role will be to support the implementing, maintenance, configuration, testing and launching the new system including end-user training, and management reporting requirements. The role will also coordinate the downloading of HR data into the new system, and function as the main point of contact for all PeopleHR software/ systems queries from all users.
NHS Providers is committed to creating a diverse and inclusive workplace where everyone feels valued, respected, and supported and welcomes applications regardless of sex, gender identity, race, age, sexuality, beliefs, or disability. To be successful in this role you will need to be personally committed to being anti-racist and support our broader diversity work across all protected characteristics.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
40% of children from disadvantaged backgrounds leave primary school in England each year unable to read to the expected standard - many of these children fall behind with reading simply because they lack the opportunity to practise.
Chapter One is a small but growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. We work in eleven areas/regions of the UK and will support 3,300 children in 2024-25.
Our unique Online Reading Volunteer programme pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who are working professionals. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability.
This role is an exciting opportunity for someone to contribute to the work of our fast-growing charity. You will work as part of the Chapter One Support Team, ensuring that volunteers have everything that they need to make a success of their reading sessions with pupils. You will be the first point of contact for our volunteers, so excellent customer service skills and a genuine interest in helping others is essential.
Reporting to the Performance and Data Manager, you will work for 25-30 hours a week (Monday to Friday) and will need to be available for an 09:30 am start each morning. You will work remotely and will need to have access to a reliable internet connection.
This role is ideal for someone home-based who wishes to work part-time in a fast-paced and varied administrative role.
If you’d like to apply, please read the attached job description PDF and submit your CV and a covering letter. Your covering letter should clearly outline your suitability for this specific role and should detail how you meet the essential qualities in the job description PDF. Please do not send any applications or correspondence via the Chapter One website.
Please submit your CV and a covering letter. Your covering letter should clearly outline your suitability for this specific role and should detail how you meet the essential qualities in the job description PDF. Any applications without a covering letter will be discarded. Please do not send any applications or correspondence via the Chapter One website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ethex and Energise Africa are looking for an Investment Operations Associate who will be responsible for ensuring the smooth day-to-day operation of our award-winning platforms. This role puts you at the heart of our organisation and at the cutting edge of making positive investing mainstream. We are in an exciting and pivotal time in our development, and we are currently recruiting for an ambitious, driven and motivated team member to help support across our Operations and Investment Management functions as we look to scale.
About Ethex and Energise Africa
We enable individuals to invest in impactful businesses they believe in – whether it’s fighting climate change, reducing poverty or building resilient communities. Since 2013 Ethex and Energise Africa have raised over £130 million of investment for over 100 impactful organisations from ~20,000 positive savers and investors.
Job Overview
Reporting to the Senior Operations Manager. The role will embrace a wide remit to support colleagues across our Investment Management, Sales and Operations functions with day-to-day investment administration to enable smooth operation of the company and to enhance our customer service.
Roles & Responsibilities:
· Due Diligence: Conduct full operational due diligence on potential offers to be listed on the platform. This includes KYC, legal entity checks and offer document review.
· Offer management: efficiently and effectively managing the end-to-end process of creating, reviewing, tracking offers. This includes administration of post-close payments and investor updates. Serve as the central point of contact for enquiries from both the issuing clients as well as investors.
· Process improvement: Proactively identify opportunities to streamline and optimize offer lifecycle management processes through automation, standardization, and best practices.
· Standard Operating Procedures: Ensure that process notes are kept up-to-date with any changes or enhancements to offer management processes, and make them accessible to relevant team members for training purposes.
This is an excellent opportunity for someone looking to work for an ethical, diverse and impactful organisation, and to advance our aim of taking Impact Investing mainstream.
Key skills and experience:
- As an ideal candidate, you will have experience in a financial services environment which could be in a customer service, investment management or business operations role (a financial services background is desirable but is not essential for the right candidate)
- Experience of working in the back office of a platform-based service organization would be welcomed but again is not necessarily essential
- Excellent communication skills and a collaborative mindset, a can-do attitude, engaging with multiple parties from inside and outside the company
- The ability to build relationships, influence, manage conflicts if necessary and efficiently navigate situations in order to get things done
- MS Office suite literate
- A passion for operational excellence and customer service excellence.
- A structured and self-disciplined approach to work
- An interest in sustainable development/impact investing or similar
- Preferable but not essential, experience in fast-moving, growing organisations
Our Values
- We want to create a positive impact and make a difference in the world.
- We love helping communities, social entrepreneurs and businesses in innovative ways.
- We aim to provide excellent customer service and treat all our investors fairly.
- We are a friendly, dynamic, professional, and knowledgeable team.
- We are a small team that likes delivering big impact.
We hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. If you share our values for making a positive impact in the world and making money do good, you will find a home at Ethex.
We believe in a fairer future for all, and we know that by working together we can do much, much more. We believe that everyone has the right to live and work without fear or prejudice regardless of race, age, gender, disability, sexual orientation, social class, religion and belief.
We’d love to hear where your passions and interests lie and which areas of the job specification most appeal to you. Please indicate your salary expectations and whether you are applying for the role on a full time or part time basis. Interviews will be conducted on a rolling basis. This opportunity will close once the role has been filled so please apply early to ensure you don’t miss out.
The client requests no contact from agencies or media sales.
About the role
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression through training and development.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
You may have experience in: shop supervisor, store supervisor, sales assistant, team leader, sales assistant, retail assistant, shop assistant, customer service, charity shop, charity retail.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave, incrementally increasing to 31 days after 4 years.
- Enhanced maternity, paternity, shared parental, and adoption pay
- Flexible working around the core hours 10am-4pm
- And more! (Full list of benefits available on website)
- Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Wednesday 24 April 2024 (at 23:59)
Interviews will take place W/C 29 April 2024
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Age UK's Digital & Technology division is recruiting for a Service Desk Analyst to join our Service Delivery team!
The Service Desk is embarking on an exciting time as we look to create lots of new processes, procedures and working practices. The Service Desk will become the Single Point of Contact for all IT related incidents and requests.
As Service Desk Analyst, you will be part of a small and dedicated team triaging, logging, assigning, and resolving Incidents and Requests for our Charity staff and volunteers in both of our business and retail areas. You will also provide regular in-person support at your designated charity office(s).
Covering our key contact channels, including Service Desk Portal (self-service), Email, Teams Help Channel, telephone and in-person. You'll provide on-site and remote first touch support for all of Age UK's IT Infrastructure - including desktop, hardware, software, mobile device management, Telephony and AV. This involves Incidents, Requests and Changes in both our business and retail areas.
With strong attention to detail, you'll be tasked with administrative activities associated with the Service Desk - including reports, account management, moves, adds, deletes and changes.
You'll also have accountability for ticket logging and allocation within the ITSM tool, setting an example on ticket quality.
This role offers hybrid working, where you'll spend up to 3 days a week on-site in our Warrington office, plus ad-hoc cover as requested, working the rest of the time from home.
Working hours are 35 hours per week, Monday to Friday. Our core hours are 08:00 until 19:00 with cover required on a rota basis.
If you are an experienced Service Desk Analyst, dedicated to providing a first-class customer experience then we'd love to hear from you.
Age UK internal grade - 7N
Must haves:
* Previous experience as a Service Desk Analyst or Desktop Engineer.
* Previous Incident Management and Request Fulfilment experience; logging and resolving.
* Office 365 administration and support experience.
* Windows 10/11 troubleshooting and support experience.
* Hardware experience; preparing devices for deployment, re-imaging, etc.
* Active Directory experience.
* Passionate about providing a brilliant Customer Experience.
* Experience of working in an ITIL environment with a demonstrable knowledge of how ITSM processes are utilised to deliver an outstanding service.
* Excellent communication skills, both written and verbal.
Great to haves:
* ITIL Foundation or SDI Analyst qualification.
* Experience/understanding of key Programmes such as Customer Experience, BRM.
* Telephony (Preferably Teams and Twilio) experience.
* Microsoft Intune experience.
* AAD experience.
* Experience working on an internal Service Desk.
* Hornbill experience.
* Experience of carrying out IT processes/managing end users' expectations in an IT environment.
* Experience of carrying out IT processes, with experience of managing end users' expectations in an IT environment.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role is hybrid between home-based and your designated office(s) with up to 3 days a week on-site plus ad-hoc as requested by the Service Delivery Management team.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Your role
Church Mission Society is passionate about God’s mission and fired up to see more and more people become followers of Jesus. As one of two Church and Supporter Care Officers you will bring delight to our donors by successfully dealing with their enquiries as their first port of call. You will also proactively contact supporters and churches to encourage them to give and engage with CMS. Through this, your role will make a significant contribution to supporting for the work of Church Mission Society.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
The organisation you’ll be joining
Church Mission Society is comprised of people who are passionate about mission and fired up about helping people follow Jesus. For over 200 years CMS has been at the forefront of global mission, living out the gospel of Jesus, seeing lives changed and communities transformed. If you join CMS you will find an organisation that has been reinvigorated with a fresh vision to make disciples of Jesus among people at the edges, both in the UK and around the world.
What you’ll need to succeed
The successful candidate will have proven experience working in a customer/supporter facing environment. Administrative skills are essential and experience in telephoning to get results in a customer care environment is highly desirable.
It is also a requirement for this post holder to be in sympathy of CMS’s values and aims.
Further details can be found in the job description and person specification.
Our commitment to you
Our core values of being pioneering, relational, faithful and evangelistic are integral to everything we do, and we work hard to ensure that every member of staff is valued, supported and encouraged to continually learn and develop their skills.
We are committed to the safeguarding and protection of the people we serve, our partners, our volunteers, and our staff. We believe that every child or adult we come into contact with has the right to be protected from all forms of harm and abuse. Our recruitment and selection processes are in line with our Safeguarding Policy and the SCHR Misconduct Disclosure Scheme , of which CMS is a member as part of our commitment to safeguarding.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Arthritis Action is seeking an enthusiastic, organised and adaptable Office Administrator to join our team and ensure the smooth running of our office.
This is a varied and integral role providing administrative support to Arthritis Action’s Finance, Executive Management, Services Teams and Trustees, working under the supervision of the Operations Manager.
Your role will provide day to day operational assistance in our London office including: meeting and diary management, writing minutes and providing admin support across the Charity. Liaison with the landlord and office suppliers, assist with finance including processing direct debits, staff credit cards and supplier invoices and compiling monthly reports. You will also be the first port of call for incoming calls and manage incoming/outgoing post and IT administration.
Key Responsibilities – the role will include but not be restricted to:
- Providing admin support to the Finance, Executive Management and Services Teams
- Ensuring smooth running of the office and troubleshooting issues that arise
Office & Executive Admin
- Support CEO with scheduling meetings, database entries and diary management
- Support with administration of Committee & Trustee meetings, and writing minutes
- Provide admin support for the Executive Management Team
- Responsible for premises troubleshooting, arranging minor repairs, cleaners, and refurbishment
- Liaise with landlord and office contacts where necessary
- Deal with incoming and external post and franking machine.
- IT administration
Finance
- Process staff credit card transactions
- Set up and process all direct debits and reconcile with monthly reports from the Direct Debit supplier
- Upload invoices, donations and other transactions, and file supplier invoices
- Other ad hoc finance tasks
Services & Team Support
- Be the first point of contact for incoming telephone calls to Arthritis Action
- Organise monthly team meetings and write the minutes
- Respond to research requests
Other Activities
- Other tasks relevant to the level of this post may be asked of you
About Arthritis Action
Our vision is for people to live active lives, free from the impact of arthritis. We want to empower people with arthritis to take control of their lives, manage their condition and reduce the need for medical intervention.
Founded in 1942, Arthritis Action is the only UK charity giving hands-on, practical help to combat the pain of arthritis through self-management and lifestyle advice. We offer people with arthritis a holistic self-management approach, looking at both the physical and mental aspects of arthritis.
Our self-management approach encompasses a wide array of services, including personal dietary and nutritional advice, and access to physical therapies with approved practitioners. We also offer people in various communities the opportunity to take part in self-management events and online groups. Through our approach, we help people with arthritis gain the knowledge and confidence to manage their condition themselves, and enjoy a more active life with less pain.
PERSON SPECIFICATION
EXPERIENCE & SKILLS
Competent in Microsoft Office packages - Essential
Experience in delivering strong customer service - Essential
Excellent verbal and written communications skills - Essential
Efficient organisational and time management skills - Essential
Experience of supporting an Executive Team and writing minutes - Essential
Experience of working in the Charity sector - Desirable
Experience of managing a database/CRM - Desirable
ATTRIBUTES
Excellent customer service and inter-personal skills - Essential
A self-starter, able to work on own initiative where required - Essential
Enthusiastic team-player with a can-do attitude - Essential
How to Apply:
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability
for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 23:59 on Wednesday 24 April 2024 at the latest.
First-round interviews will be held in the London office (56 Buckingham Gate).
Second-round interviews will be held over Zoom. Date tbc.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same
way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic
origin, sexual orientation, religion or belief.
Early application is encouraged as we will review applications throughout the advertising period and
reserve the right to close the advert ahead of the deadline should we receive a sufficient number of
applications.
Applications should be received by 23:59 on Wednesday 24 April at the latest.
First-round interviews will be held in the London office. Second-round
interviews will be held over Zoom. Date tbc.
The client requests no contact from agencies or media sales.
We are seeking an outgoing proactive Sales & Events Coordinator to join our busy team to deliver increased revenue and occupancy for our conference and meetings business.
As a social enterprise commercial income is key to our success. The Commercial team is responsible for income generation and business growth through sourcing occupants for our commercial units and clients for our venues. The Commercial team deliver over 600 events from our venues and are continually building partnerships and liaising with key stakeholders across the South Bank areas.
You will be responsible for securing sales from new and existing clients as well as managing event logistics in close liaison with our operational team.
The successful candidate must be able to demonstrate the following:
- Experience of co-ordinating and organising events
- Experience of working in a busy sales role
- Experience of working in a customer facing role
- Excellent organisational skills and ability to manage conflicting priorities to meet deadlines
- Ability to take the initiative and an enthusiastic, proactive approach to work
- Strong IT and administration skills, with excellent attention to detail
Creating an inspirational neighbourhood
We provide the opportunities and spaces for people to lead their own change.
Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality live, work and play spaces on land which we own.
We promote enterprise, creativity and lifelong learning whether that’s through providing employment, volunteering opportunities, nurturing enterprise or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.
From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.
Contract
Permanent, 35 hours per week
Salary
£30,672 per annum
Extras
In return, we can offer you:
- 27 days’ annual leave (excluding bank holidays) pro rata for part time staff
- 8% contributory pension scheme (5% employer contribution, 3% employee contribution)
- Health and wellbeing support, including online mental health therapy sessions
- Free gym membership at Colombo, annual flu jabs
- Commitment to training and development
We're looking for a kind, compassionate and resilient Service Manager to join our learning disabilities service in Tower Hamlets.
£36,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
As Registered Service Manager (RSM) you will be responsible for ensuring your service is well led, maintains high quality standards, is financially robust and that your staff team are well developed and motivated.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
Leadership Accountabilities:
Ensure the PBS framework is imbedded in service delivery with ongoing staff competency assessment and training
Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service.
Responsible for ensuring your service is well led, that customers are safeguarded against harm or abuse, and that your team delivers person centred support according to each customer's individual requirements.
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training.
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, implementing improvement action plans as necessary.
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets.
Develop key business relationships with all relevant customers/families and external parties to ensure service delivery excellence.
Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life.
Responsible for housing and property compliance in area of responsibility.
Plan, organise and prioritise operations within your service to ensure maximum efficiencies/utilisation of all resources.
Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation of programme of activities relevant to what individual customers want.
Lead CQC inspections and Look Ahead quality visits, using Look Ahead's local indicators and your Power BI Dashboard to monitor quality/performance, set targets to ensure high rated services that reflect requirements of local funders and local and national standards.
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Have extensive leadership and CRM experience
Will be familiar with PBS Framework/Capable Environments
Have the ability to motivate staff to deliver excellent services
Be fundamentally calm and resilient, will not let emotion adversely affect them or obscure their judgement
Be practical and methodical
For the full list please see our website
What you'll bring:
Essential:
Knowledge of Safeguarding, MHA, DOLs, MCA and regulatory frameworks
Understanding and experience with CQC inspection framework and regulations
Educated to degree level or equivalent
Will complete Look Aheads minimum competency training
Experience of managing contracts and resources and delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
For the full list please see our website.
Desirable:
Other relevant professional memberships and/or specialist qualifications
Holds relevant Health and Social Care management qualification - eg QCF Level 5
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Supporter Engagement Assistant
Harrogate, North Yorkshire
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Supporter Engagement Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
To find out more about our values and how important they are to us, please visit our website.
The Role
As our Supporter Engagement Assistant, you will join our Fundraising Team to help us build strong and lasting relationships with our charity's supporters and donors.
Reporting to the Supporter Engagement Officer, you will deliver excellent customer service over the telephone, in written (email and postal) communications and face to face and ensure that supporters' details are accurately recorded on the CRM database. You will be representing the charity, explaining its purpose, and demonstrating our charity values to donors/supporters, showing appropriate empathy to those who may have cancer or a family member/friend who does.
This role provides a great opportunity to make a real difference to the people of Yorkshire and requires someone with a friendly manner, good team-working skills, great customer service and excellent organisational skills.
Specifically, you will:
-
Ensure supporter communications are accurate, timely and appropriate to the recipient. This includes following the relevant pathways to process donations, record legacy pledges, update key information so that the communication is tailored and relevant to the individual supporter.
-
Update supporter records on our database to reflect changes in marketing permissions, personal details, the charity's relationship with the supporter (e.g. Volunteer/ Donor/ Brand Ambassador etc.) and any communications had between the supporter & the charity.
-
Use the CRM System to run supplied data queries to deliver campaigns (e.g. using Mail Merge) and to create and deliver supporter communications, this includes printing and posting letters and sending emails, making updates to supporter records and fulfilling requests for information.
-
Work alongside the Supporter Engagement Officer & Individual Giving Manager to improve the initial welcome for newly acquired regular donors and the onwards stewardship journey for all supporters. Conducting research and contributing ideas to improve the supporter journeys and implementing these processes independently.
-
Undertake other duties and take on a lead role in supporting projects relevant to the purpose of the role as requested by members of the CRM, Marketing, Fundraising or Research & Services teams.
-
Monitor inbound emails to the charity in the supporter care inbox, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning.
-
Monitor incoming calls to the charity through the supporter engagement number, forwarding to the relevant colleague (if unable to provide a response) or responding and actioning.
About You
To be considered for this role, you will need:
-
To have a qualification in a relevant discipline and/or proven experience working in a similar role, such as customer service.
-
To have evidence of continued professional development relevant to the role purpose and level.
-
To have customer service experience in a similar or related role (e.g. telephony/ databases/ office).
-
To have high computer literacy with comprehensive knowledge of Microsoft Office applications, especially Word, Excel and Outlook.
-
To have previous experience of working with databases (e.g. Access or Raiser's Edge).
-
To be happy to work independently and ask for support where this is needed, but also like to both work with and support colleagues as part of a team working towards a common goal.
-
To have excellent communication skills, both verbal and written, with an ability to use active listening skills, and write professionally and appropriately for a range of diverse audiences. Has a good grasp of grammar, spelling and of the spoken word.
-
To have strong organisational skills and performs their work to an extremely high level of accuracy and professionalism, paying close attention to detail.
-
To be able to present data and information in a way that is helpful and actionable to others.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 23 April. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This important role will represent FareShare Sussex & Surrey engaging with corporate partners and key stakeholders such as council leaders, politicians and dignitaries across the region.
Using your experience in engagement and relationship management you will work to consolidate existing partnerships and seek new opportunities across Sussex & Surrey, working to build strong relationships locally and encourage partnership, donations, sponsorships and corporate volunteering. The development team has an ambitious target of £1 million to raise, through various streams including corporate partnerships, individual giving, trust applications and other fundraising activities each year. The role will manage the corporate income stream and requires collaboration with all income generation to ensure effective management and stewardship of all partners.
You will develop an exciting donor journey which engages and encourages support from businesses and key stakeholders. Working with high-value supporters to maintain a good relationship with the organisation and fostering new partnerships.
You will also work alongside our food Supply Manager to help provide a holistic partnership with our suppliers, encouraging them to support our work across the ESG / CSR spectrum.
You will be part of an upbeat, skilled, supportive team within an ambitious, values-led organisation that has a fantastic leadership team and is focused on the wellbeing of its staff. You’ll make a strong contribution to our culture of togetherness, inclusivity, respect, and passion in our mission to see no good food going to waste in Sussex and Surrey.
Duties and responsibilities
Business Development and Relationship Management
-
Act as main point of contact for existing corporate partners and stakeholders
-
Build strong relationships through a stewardship programme to engage with partners in a variety of ways on a regular basis
-
To provide the highest quality supporter care, working in partnership with the business to engage with its staff, maximising fundraising and retain support for the long term
-
Support with engaging FareShare national partners where required
-
Capture feedback from businesses to adapt our propositions
-
Engage with with external stakeholders to develop effective activity plans, with clear objectives and outcomes to engage with new and existing corporate partners and other stakeholders
New Business
-
Work closely with the Development Team to identify new business opportunities (including charity of the year partnerships) and to develop new relationships with stakeholders across Sussex and Surrey
-
To research and approach companies to maximise fundraising opportunities,Develop and promote sponsorship opportunities and corporate partnership offerings
-
Create engaging proposition presentations to approach new businesses engaging with them and s other such stakeholders regularly, hosting visits and attending meetings where necessary
Reporting and Monitoring
-
Provide regular reporting for trustees and the Development Team
-
To monitor and evaluate all aspects of the partnership, reporting on income and engagement.
-
Regular indepth bespoke reporting for our funding partner
-
Work with the Head of Development on creating forecasts and budgets
-
Ensuring records are maintained through our CRM system, Donorfy
-
Adhere to data protection regulation and have an understanding of the Fundraising Regulator guidelines
Person Specification
As an employer committed to Equal Opportunities, we will assess applications in line with these criteria that we consider either as being essential or desirable for this post. Please explain in your Covering Letter why you meet the points in the Person Specification.
Qualifications and/or Experience- Essential Criteria
-
A level education or equivalent
-
Experience of Managing accounts or customers
-
Experience of working in sales
-
Experience of successfully building long term, mutually beneficial relationships with a variety of organisations.
Desirable Criteria
-
Experience of managing dignitaries or high-value individuals
-
Experience of working in a fundraising or partnerships role
Skills, Abilities and Knowledge- Essential Criteria
-
Proven ability to build cross functional relationships with a customer service focus
-
Ability to plan, multi-task and manage your time effectively
-
Confident networking and public speaking
-
Excellent attention to detail, comfortable using your own initiative, managing priorities and workload
-
Problem solving and decision making skills, solution focussed with the ability to support decisions using data and analysis
-
Proactive, resilient, and able to work under pressure
-
Excellent written and verbal communication skills, including ability to confidently present to stakeholders in person or online
-
IT literacy including use of Google applications
Desirable Criteria
-
Track record of using selling and negotiation skills with professionalism and integrity to achieve desired outcomes and targets.
-
IT literacy in using Canva or other design applications
Relationships (internal and external) values and behaviours-Essential Criteria
-
Brilliant people skills
-
Desire to work for the region's largest surplus food rescue charity, to subscribe to the culture, vision and mission of our charity
-
Comfortable with cold calling new accounts and the judgement to be able to balance persistence with empathy and understanding.
-
Ability to create and maintain successful working partnerships with multiple stakeholders
-
Able to use own initiative and work independently
-
Able to demonstrate a commitment to equal opportunities, inclusivity and diversity
Circumstances:Essential Criteria
-
Willing and available to work outside normal working hours occasionally if required
-
Be flexible about your working arrangements as the role will involve travel around the region.
-
Proof of the Right to work in the UK
-
Satisfactory DBS check.
Desirable Criteria
-
Have a valid driver’s licence for the UK, access to your own car and undertake extensive travel across your region
Please send you CV and a covering letter explaining how you fulfil the Person Specification. Please also complete and submit the Equal Opportunities monitoring form.
The client requests no contact from agencies or media sales.
We're looking for a kind, compassionate and resilient Service Manager to join our Young People Mental Health service in Ealing.
£48,000.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Oaklands & St Kilda is a pair of 6 unit supported accommodation mental health rehab services working with young people between the ages of 18-25 who may have experienced a mental health-related hospital admission to gain and develop skills for future independent living. The service will support individuals transitioning from Child and Adolescent Mental Health Services to Adult services.
The service forms part of a pair of services supporting up to 12 individuals at any one time across the sites, providing a welcoming and supportive environment for young people across London on a spot purchase basis.
The service aims to support young people to achieve greater independence, manage symptoms of mental health and engage in their local communities.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.
What you'll do:
As the Service Manager you will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Service.
Drive business planning activities within your contract, ensuring relevant and challenging objective setting and ongoing performance tracking, developing turn around action plans as may be necessary
Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
Successfully lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution
Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
Responsible for maintaining quarterly staff succession plans
Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
Responsible for managing and allocating ??customers to support staff (casework management)
Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
For the full list please see our website.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
Ability to lead and motivate staff ? ?
??H?as experience supporting team members through emotionally challenging situations, and knows when to access available tools for themselves to remain resilient.
Excellent organisation skills
Confident in adapting to a changing environment and capable of dynamically assessing and taking actions to mitigate risk.
For the full list please see our website.
What you'll bring:
Essential:
?Educated to degree level or equivalent
Experience of managing contracts and resources, delivering to budget and performance targets
Experience of delivering to housing management performance targets
Experience of effectively managing and developing staff to ensure delivery of services performance targets within contract
Experience of successfully managing external partnerships to ensure successful delivery of services
Holds relevant CMI/NVQ Level 4 or other Business/Management Qualification
Capable of learning and demonstrating proficiency with a variety of digital systems.
Desirable:
Other relevant professional memberships and/or specialist qualifications
About us:
Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Salary: £37,181.68
Location: Sheffield Northbank office – please note this role is hybrid and will involve working in the office at least once a week. Applicants must be willing to work from both locations as required.
Contract: 12-month fixed term contract
Hours: Full time, 37.5 per week
Closing date: Thursday the 18th of April 2024 at 11:30pm
Have you got proven experience of working in a customer service environment along with coaching teams in a tele-fundraising setting? Then join Shelter as a Supporter Services Team Leader and you could be a part of developing our fundraising teams across Shelter.
About Shelter
A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.
At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.
We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation.
About the team
The outbound Supporter Services team is based in Sheffield, this role is part of our Income Generation directorate within the Individual Giving team and works in collaboration with our Services teams based in Sheffield. The Supporter Services team manage outbound calling activity which underpins the income raised by the Individual Giving team.
The team provides high quality services for new and existing Shelter supports helping to promote Shelter’s work, raise awareness of house and homelessness and enhance the organisation’s ability to retain and recruit supporters.
About the role
You will report into the Resource & Support Manager and develop the tele-fundraising team through active coaching, guidance and as an escalation point. You will be responsible for developing the direction of and delivering the outbound calling programme which includes anniversary and welcome calling to our supporter and leading in the testing and development of campaigns.
You’ll also be responsible for management of our supporter services outbound calling team and acting as an escalation point for any complaints, as well as being the training and development lead for tele-fundraisers supporting them to deliver high quality calls and build workplace skills for the future.
About you
To be a successful in the role you will need to have in depth experience of working in a customer service setting in a supervisory capacity where you’ve supported colleagues in career development. Along with, proven experience of collaborative working with setting targets and supporting a team to achieve these and introducing new ideas, methods, and ways of working critiquing campaigns and activity to assess and improve.
How to Apply
Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to the points in the ‘About you’ section of the job description, of no more than 350 words per point.
- We prioritise diversity and have an inclusive and open mindset
- We work together to achieve our shared purpose
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.