Customer service management jobs

This role is ideal for someone who combines technical knowledge with a pragmatic, risk-based approach and a passion for safeguarding both sensitive personal data and supporter trust. Your ability to influence and work together with others will help us drive forward our Information Governance programme.

We are looking for someone with experience in an Information Governance, Data Protection, or Compliance role.

Join us and be a part of something truly transformative. Together, we can change the narrative around diabetes and create a more inclusive world.

The Compliance & Recruitment Officer plays a vital role supporting the Recruitment and Compliance Team Partners to ensure that our recruitment and onboarding processes for permanent staff, temporary workers, and volunteers align with regulatory requirements and maintain the integrity and compliance of our hiring practice.

As a Compliance & Recruitment Officer you will deliver a high quality and responsive service to prospective candidates, recruiting managers and business stakeholders. In addition, you serve as a subject matter expert to the People Team and the wider organisation, ensuring that we prioritise the safeguarding of the children and young people right from the start of an employee’s recruitment and onboarding journey. 

Skills and Responsibilities 

On-Boarding & Compliance

• Coordinate all aspects of the onboarding and compliance process and ensure that the processes are completed accurately, efficiently and in a timely manner, including: issuing contracts, pre-employment compliance checks, and keying new starters/setting up new starters on the onboarding system.
• Ensure the accurate entry and maintenance of data onto the relevant HR Systems/ spreadsheets, by employing robust quality assurance and due diligence measures.
• Be the subject matter expert for Access Recruit & Onboarding and Better Impact for the team, the candidates/onboardees and the wider organisation
• Monitor and maintain ongoing compliance requirements across staff files, including (but not limited to): Right to Work documentation (i.e. valid Visas and passports); Professional Registrations; Dr’s professional insurance, etc.
• Ensure that all aspects of DBS process are managed in accordance with policy/procedures
• Assist the Recruitment & Compliance Manager in preparing, analysing and producing relevant reports and statistics.
• Conduct audit checks on new starters, volunteer and temporary worker files and report back to team to ensure continuous improvement and accuracy of data collected.
• Coordinate and/or supervise a regular and continuous calendar of personnel file reviews and audits, to ensure and maintain regulatory compliance, and where relevant escalate non- compliance issues to the Compliance Partner and/or the Recruitment & Compliance Manager.
• Assist in the coordination and delivery of an annual audit of CQC and Ofsted standards, across relevant business areas, e.g. The Children’s Trust School.
• Proactively maintain an up-to-date knowledge of our associated regulatory requirements, highlighting any updates and subsequent implications as soon as reasonably practical.
• Impart expertise and knowledge by delivering training sessions for new starters on compliance processes.
• In collaboration with the Organisation Development Team ensure the delivery of a seamless and engaging On-boarding and Induction experience for new staff and volunteers.

Recruitment & Selection

• Be responsible for the recruitment, on-boarding and compliance process for all types of permanent employees, Bank employees, temporary workers and volunteers. 
• Maintain the administration of recruitment and onboarding records, ensuring that these are complete and accurate
• Ensure all recruitment activities and the candidate life-cycle are underpinned by our Promises, whilst adhering to current employment legislation including Disclosure & Barring Service, Care Quality Commission, Ofsted, KCSIE and all policies and procedures
• Maintain an up-to-date list of vacancies, and ensure that all vacancies are advertised internally and/ or externally, in a timely manner.
• Support the Recruitment Team in the review and implementation of new and progressive recruitment initiatives, e.g. Employee Referral Scheme; Graduate Programmes; Apprenticeships; and overseas recruitment, with a view to increase the diversity and skill set of our workforce, across the organisation.
• Support the Recruitment & Compliance Partners with advertising vacancies, as well as the organisation and delivery of recruitment events and campaigns.
• Support the Recruitment & Compliance Manager with Bank Administrator recruitment and management of assignments.
• Supervise and coordinate the daily work tasks of team Bank Administration or Volunteer support, ensuring that all administrative aspects of the recruitment process are delivered to regulatory standards, on time and in a professional manner.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

People Team Support

• Where required, contribute to the collation of relevant recruitment and compliance data, ensuring that these are complete and accurate, in order to support the preparation, analysis and production of relevant service reports, e.g. recruitment KPIs, time to hire (on-boarding KPIs), SCR school reports, right to work/visa reporting.
• Build strong internal and external relationships and provide a first class, added value service, to all staff and external partners/ customers.
• Where required, provide additional support on specific People Team projects, as informed by and agreed with the Recruitment & Compliance Manager.
• Assist in the streamlining and automation of processes to improve operational efficiency

Terms and Conditions

Interview date: 4th June

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits on our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

A respected UK charity is seeking a Property Services Manager to lead the delivery of high-quality housing management across supported living schemes for vulnerable residents.

London (Hybrid/Multi-site)
Salary: £50,000

Role overview

You will oversee repairs, maintenance, compliance, and voids across a portfolio of properties, ensuring homes are safe, well-maintained, and meet all regulatory standards. The role includes managing a team, overseeing contractors, controlling budgets, and driving service improvements.

Key responsibilities

• Lead and develop the property services team
• Manage repairs, voids, planned and cyclical maintenance
• Oversee contractor performance and KPIs
• Ensure full health & safety compliance (gas, fire, electrical, water, asbestos)
• Monitor budgets and control costs
• Reduce void turnaround times and rent loss
• Maintain estate and scheme standards
• Produce performance and management reports
• Engage residents and incorporate feedback into service delivery

About you

• Experience in housing/property management (social housing, local authority, or similar)
• Strong leadership and team management skills
• Knowledge of repairs, compliance, and housing legislation
• Experience managing contractors and KPIs
• Strong understanding of H&S in housing
• Good communication and stakeholder skills
• Customer-focused approach
• Property/surveying qualification desirable

Join a mission-driven organisation where your work directly improves the safety, quality, and wellbeing of residents’ homes.

If interested in hearing more, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Services Manager (Nightlight Crisis)
Reference: 346
Salary: £41,000 - £42,000 per annum
Hours: Full time, 37.5 hours per week
Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required
Contract: Permanent
Reports to: Director of Crisis, Counselling and Children & Young People
Working base: Watford Wellbeing Centre or Hemel Crisis House – can be negotiated

About the Nightlight Crisis Service

Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire’s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House.

We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary.

As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery.

The objectives of HMN’s Nightlight Crisis provision is to:

• Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire.
• Provide 24/7 365 support for individuals experiencing a mental health crisis.
• Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers.
• Remain a source of independent support for all service users.
• Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services.

About the Role

As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision.

You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI’s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning.

The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 25th May 2026.
Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre
N.B. Please quote reference number 346 when completing your application for this role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. 

The Trusts & Foundations Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.

Working closely with the Head of Trusts & Foundations, you will play a pivotal role in increasing income from trusts and foundations by developing and managing a strong pipeline of funders, securing new grants, and building long-term relationships that lead to increased and multi-year support. You will research and prepare compelling applications to both new and existing funders, alongside producing timely, engaging reports that clearly demonstrate impact.

This role requires a highly organised and motivated individual with a passion for writing, strong attention to detail, and the ability to deliver exceptional cultivation, stewardship and relationship management of trusts and foundations aligned with our mission.

Your work will directly support hospice at home care, specialist play services, and meaningful family days out for children with life-limiting and life-threatening conditions – making a tangible difference to families during the most difficult of times.

Hours: 22.5 hours per week working from home – applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £19,800 per annum for 22.5 hours per week (£33,000 FTE per annum)

Key requirements:

• Work with the Head of Trusts & Foundations to agreed income targets and growth.
• Build and maintain a strong pipeline of small and medium trusts and foundations (giving up to £10,000).
• Produce high-quality, tailored applications to prospective funders aligned with agreed criteria.
• Prepare meaningful update reports, demonstrating the impact of a funder’s support, whilst ensuring all reporting requirements and deadlines are met.
• Deliver excellent relationship management and stewardship through regular reporting and tailored communications.
• Conduct prospect research to identify and prioritise new trust funding opportunities aligned with The Pepper Foundation’s work.
• Maintain accurate and up-to-date records of all communications on the Donorfy CRM database whilst keeping abreast of GDPR.
• Stay up to date with current trends in trust fundraising.
• Ensure compliance with relevant regulations, including the Fundraising Regulator Code of Practice, and internal Safeguarding Policies.
• Represent The Pepper Foundation at events as required.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: 1st June 2026 at 5pm

Interview dates: First-round interviews on 10th and 11th June and second-round interviews on 15th June 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

Placemaking Account Manager
Contract: Permanent
Hours: Part Time, 0.6 FTE
Location: Office based, Woodstock, Oxfordshire
Salary: £28,000 – £45,675 per annum, pro rata

About Us

Plunkett UK, the operational name for Plunkett Foundation, is a national charity supporting people in rural areas to set up and run successful businesses in community ownership. We do this to achieve our UK-wide vision for resilient, thriving and inclusive rural communities.

About Placemaking

Placemaking is a new strand of Plunkett’s support service which focuses on working with house builders, planners, local authorities, and the communities themselves, to actively help shape the community infrastructure and services from new developments.

Our approach prioritises early community engagement, partnership working and the creation of community-owned assets and services that can bring meaningful long-term benefits within a locality.

About the Role

Plunkett UK is seeking a Placemaking Account Manager to support the delivery of an exciting and growing area of our work – helping shape vibrant, inclusive community infrastructure within new housing developments.

Working closely with developers, planners, local authorities and communities, you’ll help coordinate placemaking projects that put community ownership, early engagement and long‑term impact at their heart. You’ll manage relationships with key partners, support inclusive community engagement, undertake early-stage research, and ensure projects are well‑coordinated and delivered professionally.

This is an ideal role for someone who is organised, collaborative and proactive, with a passion for community-led development and making places work better for the people who live there.

The successful candidate should have the following knowledge, experience, skills and attributes:

• Ambitious and motivated: you take pride in delivering high quality work and are committed to making a difference.
• Creative: you enjoy problem solving and finding effective, practical ways to approach challenges.
• Collaborative: you build positive relationships and enjoy working with colleagues and partners.
• Positive and resilient: you approach challenges constructively and adapt well when plans change.
• Clear and accurate: you communicate confidently and pay attention to detail.
• Organised: you manage your time well, enjoy planning and can re prioritise when required.
• Proactive: you are comfortable taking initiative and contributing ideas, while working within a supportive team structure.

Join Plunkett UK and be part of a national charity supporting resilient, thriving and inclusive rural communities.

Closing date for applications: 5pm Friday 29 May 2026
Interview date: First stage interview to be held via video conference during week commencing Monday 8 June.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to Equity, Diversity and Inclusion (EDI) and our approach goes beyond ‘protected characteristics’ to thinking more broadly about inclusion. Every individual will think and feel differently and we believe that these differences should be embraced, and individual needs taken into account. Additionally, the makeup of the rural communities we work with leads to their own particular diversity and exclusion challenges and opportunities compared to urban areas. Our commitment to EDI, both internally and externally, has been tailored to Plunkett and the communities we serve.

No agencies please.

Registered Charity: 313743

About us

Our mission is to make life better for carers. Across the UK today, 5.8 million people are carers, supporting a loved one who is older, disabled or seriously ill. We provide information and advice on caring, help carers connect with each other, campaign with carers for lasting change, and use innovation to improve services. 

About the role

This is an exciting new post; with oversight of Carers Wales information and advice service, training and learning offer, and Employers for Carers support.  Find out more about Employers for Carers Wales on our website. 

As part of a small and busy team, the post holder will be required from time to time to support with delivery of these services, as well as playing a key role in their strategic development.

About you

We are looking for someone with a background in service delivery; with experience of providing information and advice, and designing and delivering training and learning. 

The ideal post holder will be equally comfortable planning strategically and rolling up their sleeves to deliver. This means we need someone who is a great communicator with excellent leadership skills who can also turn their hand to managing budgets and client accounts, helping us to plan the future development of our services offer.  

You’ll be fluent in Welsh including in written correspondence with a solid understanding of carers and the issues and challenges they face. 

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation; fostering an environment and working culture that celebrates and promotes diversity and inclusion.  We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.
To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role, dependent on the needs of the applicant.

We are proud to be an Employers for Carers member. We have signed the Menopause Workplace Pledge and achieved the Disability Confident Employer accreditation. We aim to offer interviews to those who have a disability covered under the definition outlined in the Equality Act 2010 and who meet the minimum criteria for the role. The minimum criteria can be found under the Essential section of the Person Specification of the recruitment pack. Please let us know if your application is being made under the Disability Confident Scheme.  You are not required to share the nature of your disability or long term health condition. You will need to state in your email application that you are making your application under the Disability Confident Scheme as you consider yourself to be disabled, or as having a disability. If you meet the minimum criteria then you will be offered an interview.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply, please email the recruitment team to discuss.

The closing date for applications is Friday 15 May 2026 at 5pm.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing as we receive applications.

Carers UK may carry out online and social media checks before a formal offer is made.

Philanthropy Manager

Location: York or Burgess Hill / Hybrid

Salary: £42,000 - £45,000 per annum DOE

Hours: 35hrs per week

Why join us?

Brainkind is a charity that aims to improve the lives of people with brain injuries in the UK. Our assessment centres, rehabilitation units and hospitals use expert neurorehabilitation to support people to regain the skills they have lost. We treat people with a range of brain injuries – sustained through trauma, illness, substance abuse and more – to recover and meet their personal goals. Our employees are incredibly passionate about the jobs they do – you will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

MAIN PURPOSE:

 The Philanthropy Manager will lead the development and delivery of Brainkind’s capital fundraising initiatives, cultivate and steward high-net-worth individuals, and grow strategic corporate partnerships.

The role will play a critical part in securing transformational gifts, building long-term philanthropic relationships, and developing sustainable income streams to support capital developments and service expansion.

This is a fantastic opportunity to work on some exciting projects and really make a difference to people we support.

 MAIN TASKS AND RESPONSIBILITIES:

Key Responsibilities

1. Capital Fundraising Leadership

• Develop and deliver capital fundraising strategies to support major infrastructure and service development projects.
• Create compelling cases for support aligned to organisational strategy and impact.
• Identify and secure major gifts (£25k+) to support capital appeals.
• Work closely with senior leadership and Trustees to activate networks and fundraising influence.
• Monitor and report on capital fundraising performance against agreed targets.

2. High-Net-Worth Individual (HNW) Engagement

• Develop and manage a portfolio of high-net-worth individuals and prospective major donors.
• Identify, research, and cultivate new prospects through networking, events, and relationship mapping.
• Develop bespoke engagement and stewardship plans for each donor.
• Lead face-to-face solicitations and gift negotiations.
• Deliver exceptional stewardship to maximise lifetime value and long-term engagement.

3. Corporate Fundraising & Partnerships

• Develop and implement a corporate fundraising strategy aligned to Brainkind’s mission and values.
• Secure new corporate partnerships including strategic, multi-year, and employee engagement partnerships.
• Develop sponsorship opportunities linked to capital projects, events, and services.
• Manage key account relationships and ensure high-quality reporting and impact demonstration.
• Explore cause-related marketing and CSR partnership opportunities.

4. Strategy & Collaboration

• Contribute to the overall fundraising strategy and annual income planning.
• Collaborate with communications and service teams to develop impactful donor materials.
• Ensure accurate record-keeping and pipeline management using CRM systems.
• Maintain compliance with fundraising regulation and best practice
• To undertake any other duties as may from time to time be specified by Brainkind that is within the level and responsibility appropriate to the grade of post.

 ABOUT YOU:

• Strong understanding of major gift fundraising techniques and donor cultivation cycles.
• Financial literacy and ability to develop and manage budgets and forecasts.
• Competence in CRM systems and pipeline management.
• Significant experience in major donor fundraising and/or capital appeals.
• Experience managing high-value donor relationships and corporate partnerships.
• Experience developing fundraising strategies and delivering against income targets.
• Be able to research, identify and build on opportunities for fundraising initiatives.
• An understanding and commitment to Equality, Diversity & Inclusion and an alignment to  Brainkinds values

 REWARDS:

You can look forward to excellent benefits including:

• A competitive salary of £42,000 - £45,000 per annum DOE
• 38 days annual leave (inclusive of bank holidays) (pro rata)
• Buy and sell up to 5 days annual leave.
• Health Cash Plan
• Access to our Employee Assistance Programme (EAP)
• Excellent training and support
• Group life assurance.
• Eye voucher scheme
• Free parking
• Company Pension
• Long Service and Staff Awards

We also put a big focus on employee wellbeing and support. It matters to us that you feel at your best. Career development is a priority. We will ensure you get all the training and learning opportunities you need to achieve your goals.

To join our friendly team, click the Apply Now button.

**Please note we will be shortlisting and interviewing candidates on a rolling basis until the role is filled therefore, we recommend applying as soon as possible. **

*All successful candidates are subject to compliance checks including 3 years of checkable references and DBS/PVG checks*

Brainkind are a Disability Confident Employer. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. Brainkind is committed to promoting a diverse and inclusive organisation. It is a place where we recognise, celebrate, and live our values which includes offering a range of inclusive employment policies and staff engagement forums to support employees from all backgrounds.

The on‑site technical support administrator at Girlguiding plays a central role in keeping staff connected, supported, and confident in their technology. This position combines hands‑on technical support with essential administrative coordination, making it ideal for someone who enjoys problem‑solving, helping others, and keeping systems running smoothly.

You’ll manage communication tools such as phone systems, mobile devices, and business collaboration platforms, while maintaining clear and helpful IT knowledge resources for staff. The role includes routine checks of meeting‑room equipment, overseeing printers and peripherals, and supporting the starters–leavers–movers process to ensure colleagues have the right access from day one. You’ll also help track security issues, coordinate penetration testing, and promote good IT security practices across the organisation. Regular liaison with our managed service provider and occasional visits to our Trading site are part of the rhythm of the job.

You will have strong customer service, clear communication, and the ability to support users with varying levels of IT confidence. This role reflects that blend: you’ll be approachable, patient, organised, and attentive to detail, with a solid grounding in Windows, Microsoft 365, and IT security principles.

Please note that this role is based full-time on-site at our London office.

About Girlguiding

Girlguiding is the UK’s largest youth organisation dedicated completely to girls. We’re over 300,000 Rainbows, Brownies, Guides and Rangers, who come together to laugh, learn, explore and have adventures, in communities across the UK and virtually. We're almost 80,000 volunteers who make guiding happen by giving time, talent and enthusiasm. Girls can do anything. We’re a powerful collective voice – with girls, led by girls – changing the world for the better.

Girlguiding values the differences that a diverse workforce brings and is committed to inclusivity, and to employing and supporting a diverse workforce. We are proud to work with a number of organisations who support us to create and maintain a culture that celebrates diversity and champions inclusion in the workplace. We welcome applicants from all backgrounds.

We’re committed though to supporting our staff to achieve a good work-life balance and offer flexible working options wherever we reasonably can. All staff are required to carry out our online health and safety training and complete a DSE risk assessment to ensure we can provide the support you require. 

We strive to ensure our recruitment processes are accessible to everyone. If you would like to receive any information in a different way or would like support in helping you to apply, please get in touch with  us. 

Visitor Experience Manager

Location: Painswick, Gloucestershire (GL6 6TH)

Hours: 32hrs per week (over 4 days)

Salary: £32,905.60 FTE, equating to £26,324.48 pro-rata Are you a creative and people-focused leader who can turn a great visit into an unforgettable one?

The location

Set in the heart of the Cotswolds, Painswick Rococo Garden is the last surviving Rococo garden in England. Designed in the 1740s as a place to entertain and relax, it remains a place of beauty, surprise and escape. Today, the garden is an independent charity, which offers a unique blend of heritage, horticulture and wildlife, making it a truly special place to work and visit.

Role summary

We have an exciting opportunity for a Visitor Experience Manager to help make every visit to Painswick Rococo Garden warm, inspiring and memorable.

You’ll be an integral part of bringing our beautiful and quirky 18th-century garden to life by leading our programme of events and family trails, interpretation, customer service and presentation standards.

Passionate and enthusiastic, you will deliver a high-quality visitor experience that make visitors feel more connected to the garden.

With a strong commercial and community focus, you’ll grow audiences and income through well-planned, profitable activity and new offers, while supporting safe, compliant day-to-day operations (including duty management and safeguarding responsibilities).

You’ll manage, motivate and develop the visitor experience team, and will lead the volunteer journey, ensuring the volunteer experience is varied, productive and rewarding for all involved.

You’ll champion excellent customer service, so every visitor feels welcome and enjoys a great day out.

Please note: the role includes regular duty management on a rota basis, including weekends, bank holidays and evenings. About you If you’re a people-focused leader with experience in heritage visitor operations and delivering engaging events and interpretation, we’d love to hear from you.

• Hands-on experience of delivering interpretation, events and visitor operations in a heritage/visitor attraction setting.

• Experience of establishing and leading a culture of exceptional customer service.

• Experience of running high-quality, profitable events.

• Team management and leadership skills including coaching, development, motivation, and communication.

• Excellent people and influencing skills, with the ability to build great relationships and work collaboratively, proactively and effectively to achieve the charity’s goals.

• Good understanding of different visitor audiences and the ability to draw on / develop audience insight.

• Excellent organisational and communication skills: able to prioritise, work to tight timescales, and communicate clearly with a wide range of people.

• Understand responsibilities in terms of health and safety, security and data protection in a visitor operations setting and how to manage and minimise risk.

• Ability to manage budgets effectively to maximise income. Demonstrates a responsible attitude to available resources.

• Great IT skills including with Microsoft Office.

• First aid qualification (or willingness to learn).

What we offer

As well as working in a beautiful setting, we offer discretionary benefits including 8% employer pension contribution, free admission, 20% discount in the café and shop, simple lunch, and training and learning opportunities. How to apply Send your CV and covering letter explaining why you’re interested and how you meet the requirements. 

Permanent | Full Time | Circa £30,000 + Excellent Benefits

Location: Central Scotland | Community Based/Home Working

Make a Difference Every Day

For more than 100 years, the RAF Benevolent Fund has been supporting the RAF Family. We are a key partner in the Royal Air Force’s mission to look after its people during and after service, ensuring that this service is valued, recognised, and people are supported even when uniforms are eventually shed. We are a national charity with international reach, delivering emotional, financial and practical support wherever and whenever it is needed. Each year, our vital services and support continued to help those serving, families, veterans, and the bereaved, in 30 other countries and in 2024 more than 64,000 people benefitted from the charity’s work.

As an organisation, we encourage learning and development and there will be ample opportunity to learn more about the Royal Air Force, the broad impact of the Fund’s work as well as developing your own skillset. 

Do you want to play a part in what we do?

People are at the heart of everything we do. Together, we:

• Provide personalised support to members of the RAF Family – listening carefully, offering guidance, and tailoring our services to individual circumstances so no one is left behind.
• Improve quality of life for serving and former RAF personnel and their families through life-changing financial assistance, housing support, and help with essential living costs.
• Increase independence by enabling members of the RAF Family to live life on their own terms, whether through mobility equipment or housing adaptations.
• Enhance wellbeing for those who serve and have served, and their families, through mental health and emotional support, youth programmes, and restorative respite and holiday breaks.

About the Role

We are seeking an individual to undertake the dual role of promoting the profile of the RAF Benevolent Funds welfare offer, whilst also carrying out welfare casework. This is a community-based position working from home but covering South Central Scotland.

Post holders will be expected to undertake holistic assessment of need both remotely (over the telephone and online) and when required in person across their region. You will be expected to work with individuals who may have complex and sometimes challenging welfare needs, assisting them by identifying appropriate support from within both the RAF Benevolent Fund and the wider statutory and military charity sector, ensuring that support is made available to meet their need through the case working process.

The successful candidate will have experience of working in a social welfare role supporting individuals and will have strong people and relationship-building skills, as well as empathy with or understanding of issues affecting the Armed Forces community.

This is home based and the candidate must have their own vehicle for use of traveling around the region covered. Occasional travel to London will be required.

Additional Information

· Driver’s License

· Enhanced DBS check

· Must have the right to work in the UK.

How to Apply
Click [here] to submit your CV and a cover letter explaining why you’re the perfect fit, including examples of how you meet the job profile.

Closing Date: Friday 22nd May 2026, 5:00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website.

The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Enhanced DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

About us

Every day, SOHK transforms lives. We work with young people at risk of exclusion and disengagement from education, empowering them to break cycles of disadvantage and realise their potential. Through a combination of rugby and social and emotional learning, we help participants develop the confidence, skills, and resilience they need to succeed in life and education.

We plan to double the number of young people engaging with our programmes over the next five years. We are also making significant investments in our impact function, to better understand how we can maximise the benefits for participants and attract more attention and investment to social and emotional learning (SEL) interventions.

Job Overview

We are seeking a dynamic and driven Events & Corporate Partnerships Manager to play a key role in delivering our fundraising ambitions across England and Wales. This is a varied and hands-on role, combining strategic relationship-building with high-quality event delivery to generate income and deepen supporter engagement.

The Events & Corporate Partnerships Manager will take ownership of a portfolio of major fundraising events, from planning and budgeting through to delivery and follow-up. This includes developing the annual events strategy, managing income and expenditure, supporting ticket and table sales, sourcing prizes, and ensuring an exceptional supporter experience throughout.

Working closely with the Head of Fundraising, they will build and convert a pipeline of corporate partners, developing compelling proposals and securing new partnerships to meet income targets. They will also lead on the stewardship of these relationships, delivering tailored engagement plans that demonstrate impact and maximise retention.

Alongside delivery, the Events & Corporate Partnerships Manager will monitor performance, manage budgets, and maintain accurate reporting and CRM data, working collaboratively with Fundraising and Marketing colleagues to maximise results.

Key Responsibilities

Major SOHK Events

• Events Lead: Take full ownership of the SOHK organised major events in England, Scotland and Wales.
• Develop and deliver an annual events strategy & Calendar that is aligned with FRT targets
• Set and manage event budgets, income targets and KPIs
• Ensure exceptional supporter experience at all touch points.
• Source high value auction and raffle prizes
• Work closely with FRT to sell tables & tickets at events.
• Ensure prize donors, table buyers and supporters have a great experience of SOHK – feeling thanked and appreciated.
• Plan thoroughly for post event stewardship and follow up

Corporate Partnerships (working with Head of Fundraising)

• Build a pipeline of potential corporate partners and continually seek to add to pipeline as needed
• Research and make high quality approaches
• Confidently write winning pitches and present at meetings
• Secure new partnerships to achieve income targets
• Stewardship: Act as the main point of contact for partnerships that are allocated to you; nurturing and strengthening the relationships
• Develop and implement tailored cultivation and stewardship plans to enhance partner engagement and retention
• Demonstrate the impact of partner contributions to maximise retention (alongside our Marketing & Comms Team)

Reporting, Monitoring & Budgeting

• Report as required on all activity and progress to the Head of Fundraising
• Monitor and manage expenditure related to fundraising activities – managing P&L sheet
• Ensure data capture for CRM (Beacon) from all events

Skills & Experience

Essential

• Proven experience in event management, including planning, delivery, and evaluation of fundraising or engagement events
• Strong project management skills, with the ability to manage multiple events and competing priorities
• Excellent organisational skills and attention to detail
• Experience working with a wide range of stakeholders, including donors, sponsors, volunteers, and suppliers
• Strong communication and interpersonal skills, with the ability to represent the organisation professionally
• Experience managing event budgets and delivering activity within financial targets
• Ability to problem-solve and adapt quickly in a fast-paced environment
• Understanding of the role events play in fundraising, supporter engagement, and awareness-building
• Proficiency in Microsoft Office and familiarity with event or CRM systems
• Willingness to travel and work occasional evenings/weekends as required
• Genuinely buy into the SOHK mission, purpose and values

Desirable

• Experience supporting or delivering corporate partnerships, sponsorships, or donor engagement initiatives
• Knowledge of fundraising principles and income generation through events
• Experience working in the charity or not-for-profit sector
• Ability to identify and develop partnership opportunities that align with organisational values
• Experience with volunteer coordination and stewardship
• Familiarity with CRM systems (e.g. Salesforce, Raiser's Edge)
• Understanding of marketing and communications to support event promotion and partner visibility
• Awareness of compliance, safeguarding, and ethical considerations within a charity setting
•  

Terms of Appointment

• Salary range: £37,000 - £40,000
• Full-time
• 28 days annual leave entitlement plus public holidays.
• South East England (based). This role requires weekly travel to London, with occasional travel to other locations across the UK.
• Disclosure and Barring Service check will be required for successful candidates and the job is dependent on suitable references.

How to Apply

Please send a current CV and a cover letter no longer than two sides of A4. Please express why you think you could do this job for School Of Hard Knocks (SOHK). 

School Of Hard Knocks (SOHK) is an inclusive charity committed to broadening the diversity of our organisation and is keen to attract people from a wide range of backgrounds.

Applications close at 10pm on Sunday 17th May. In-person interviews will be held in London on 21st and 22nd May.

Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.

Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK. 

We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.

We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.

Responsibilities and Person Specification:

This role is part of our Facilities and Property team. The Facilities and Office Assistant will ensure our office is a well-maintained, welcoming and inclusive working environment for colleagues and visitors. They will support the Facilities and Property Manager with day-to-day office running, health and safety and will work closely with teams across the organisation to create a safe, positive and inclusive workplace environment. The postholder will support staff onboarding and wellbeing and contribute to a high-quality employee experience in the office and working from home.

You should have good customer service skills and mindset, able to provide a welcoming experience for visitors and colleagues. You will enjoy relationship‑building and have a person-centre approach to supporting colleagues and an ability to communicate sensitively with older tenants. You should be highly organised with attention to detail and have an ability to switch between tasks and prioritise in a role which, by its nature, involves interruptions.

For full details on the role and requirements, please review the job description and person specification.  If your experience doesn’t align perfectly with all of the criteria in the person specification but you do meet most of them and are excited about the role, we encourage you to apply anyway. 

This is a part‑time position of 28 hours per week, usually worked over four days, though we’re happy to consider five shorter days. The role is mainly office‑based, with occasional hybrid working arranged with your line manager. Your working days will be agreed with the Facilities and Properties Manager (who also works part‑time) to ensure full office coverage across the working week.

What it’s like to work at Independent Age:

We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included.

We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.

We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and some hybrid working is available in this role. But if you need a different form of flexibility, we are always happy to talk flexible working. 

You can find out more about what it’s like to work at Independent Age on the careers page of our website.

Application Process:

To apply, please submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification, by visiting our jobs website (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).

To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name. 

Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A BASIC Certificate will be required for this role.

Closing Date: Sunday 17 May 2026, 11:59pm

1st Interview Dates: Wednesday 27 and Thursday 28 May, via Microsoft Teams

2nd Interview Dates: Tuesday 2 June, at our London Office (Avonmore Road)

The Business Support Co-Ordinator is an essential member of the team, responsible for ensuring that public engagement activity is underpinned by high-quality, reliable data through careful management of the CRM. As Business Support Co‑Ordinator, you will play a vital role in enabling our Team to deliver the organisation’s strategy and charitable objectives. You’ll provide high‑quality administrative and project support across the organisation, working closely with senior leaders.

This is a varied, fast‑paced role suited to someone who enjoys accurate data collection, managing multiple priorities and contributing to meaningful social impact. We like to invest in our people; most of our staff are undertaking additional qualifications. There is the opportunity to be enrolled on level 3 qualifications relevant to the role.