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Page 1 of 16
Remote
£20 per hour
Part-time (4-8 hours per day - hours distributed across 9am-9pm)
Contract (Minimum 10 weeks with the view to extend long term)
Job description

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

  • Social media moderation

  • Facebook group moderation

  • Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

  • Start moderation from 9am (or earlier)

  • Monitor activity throughout the day

  • Complete a final check before 9pm

  • Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

  • Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

  • Respond to comments, messages and queries in a timely, accurate and empathetic way

  • Maintain a response time of under three hours

  • Identify, manage and de-escalate negative or inappropriate content

  • Hide or remove content in line with moderation policies

  • Identify and escalate safeguarding concerns appropriately

  • Signpost users to relevant support services where needed

  • Encourage positive engagement and supporter action, including donations where appropriate

  • Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

  • Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

  • Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

  • Proven experience moderating social media channels

  • Excellent written communication skills, with strong attention to detail

  • Ability to work independently and manage time effectively across multiple check-ins

  • Confidence in making judgement calls using guidance rather than scripts

  • Understanding of fundraising and how charities engage supporters

  • Ability to remain calm and professional in high-volume or sensitive situations

  • Availability to work 3-6 days per week, including at least one weekend day

  • Flexibility to adapt quickly if issues arise

Desirable

  • Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

Application resources
Application Instructions

Before applying, please ensure you have read the full job description, including the working pattern and response time expectations.

To apply, please submit your CV and answer the following questions:

Share an example of how you’ve successfully moderated a charity’s social media channel (200 words max)
How would you see this role fitting alongside your other commitments?
How many days per week and active hours per day can you commit to?
What are our moderation hours and response time expectations?
Are you able to commit to at least one weekend day per week?

You are welcome to include a short covering statement if you wish.

Please note: Applicants who do not meet the essential criteria will not be considered.

Organisation
Social AF View profile Organisation type Non Charity Employer Company size 1 - 5
Posted on: 04 April 2026
Closing date: 03 May 2026 at 23:30
Tags: Social Media

The client requests no contact from agencies or media sales.