816 Information records manager jobs

South East London Mind is recruiting Lived Experience Support Workers to work within two of the five neighbourhood South London and Maudsley (SLaM) Southwark Community Mental Health Teams (CMHTs). Using their own lived experience of mental health challenges, the post holder will provide recovery-focused, person-centred support to individuals accessing community mental health services. Working as part of a multidisciplinary team, they will support clients to improve wellbeing, build resilience, increase independence, and access community resources through a strengths-based, holistic approach. 

Purpose of the Role 

This role aims to empower individuals to take a more active role in managing their mental health and wellbeing, increase their independence within the community, and access the support and opportunities that are meaningful to them in their recovery journey. 

Key Responsibilities 

• Manage and support a caseload of clients within the Southwark neighbourhood CMHT. 
• Deliver recovery-oriented peer support using lived experience, empathy, and understanding. 
• Help clients develop confidence, independence, resilience, and life skills. 
• Provide information, advice, signposting, and support to access local services and community resources. 
• Support clients with practical tasks, including attending appointments, engaging with groups and activities, collecting prescriptions, and communicating with healthcare professionals. 
• Promote the principles and value of peer support within the Multi-Disciplinary Team. 
• Maintain knowledge of local community services and resources and share this information with colleagues. 
• Identify and report safeguarding concerns appropriately. 
• Maintain accurate records and contribute to monitoring and evaluation requirements. 

The successful candidate will: 

• Have personal lived experience of mental health challenges. 
• Have experience supporting vulnerable individuals, ideally within a health, mental health, or clinical environment. 
• Be able to build positive and trusting relationships with clients. 
• Demonstrate strong communication, organisation, and record-keeping skills. 
• Take a person-centred, strengths-based approach to supporting recovery. 
• Work effectively as part of a Multi-Disciplinary Team while also managing their own workload. 

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Wednesday 30th September (11:59pm)

Likely interview date: Wednesday 14th October

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Lead a respected counselling charity and help shape the future of mental health support in our community.

If you're an inspiring leader who combines strategic thinking with a hands-on approach, this is an opportunity to make a lasting difference. As our new Head of Centre, you'll lead an established, BACP-accredited charity with an excellent reputation for delivering affordable, high-quality counselling and professional training across West Kent and East Sussex.

For almost 40 years, The Counselling Centre has been committed to ensuring that everyone can access professional counselling, regardless of their financial circumstances. We are now looking for an exceptional leader to build on this legacy, strengthening our financial sustainability, developing new partnerships and expanding our impact to meet the growing demand for mental health support.

Reporting to the Chair of the Board of Trustees, you will provide both strategic and operational leadership across the organisation. You'll work closely with our dedicated staff, volunteers and trustees to ensure we continue to deliver outstanding counselling, training and community services while identifying opportunities for growth, innovation and long-term sustainability.

This is a varied and rewarding leadership role. You'll oversee the day-to-day running of the charity, lead financial planning and income generation, develop relationships with funders, commissioners, businesses and community partners, and act as an ambassador for The Counselling Centre across the local area. You'll also champion our values, nurture a positive organisational culture and ensure we continue to meet the highest standards of governance and professional practice.

We're looking for someone who brings senior leadership experience, commercial awareness and a genuine commitment to improving mental health. You'll be an excellent relationship builder with experience of developing partnerships, generating income and leading organisational change. Most importantly, you'll be motivated by our mission and excited by the opportunity to help shape the next chapter of our organisation.

Why join us?

• Lead a respected charity with an outstanding reputation built over almost 40 years.

• Make a genuine difference to the lives of people in your local community.

• Work alongside a committed Board of Trustees, experienced staff and dedicated volunteers.

• Help shape the future direction and growth of an ambitious organisation.

• Enjoy a flexible part-time role (21 hours per week) with hybrid working.

• Competitive salary of circa £50,000–£55,000 per annum pro rata, contributory pension, 25 days' annual leave (pro rata) plus bank holidays, and Christmas closure.

If you're looking for a leadership role where your strategic vision, commercial skills and passion for community impact can make a real difference, we'd love to hear from you.

We are looking for an enthusiastic, compassionate and dedicated Community Outreach Worker to join our experienced team, supporting adults with acquired brain injuries across Leicester, Leicestershire and Rutland.

This is a varied and rewarding role, providing information, advice, guidance and practical support to individuals who may be facing significant health, social and emotional challenges following a brain injury. You will help people to identify appropriate support and work towards greater independence, confidence and wellbeing.

You will work closely with individuals, their families and carers, as well as a wide range of health, social care, public and voluntary sector organisations, helping to ensure people receive the right support at the right time.

No two days will be the same. The role involves working independently in the community and travelling throughout Leicester, Leicestershire and Rutland, so flexibility and the ability to organise and manage your own workload are essential.

We are looking for someone with excellent communication and interpersonal skills, a person-centred approach and the confidence to work with people in sometimes complex or sensitive circumstances.

If you are motivated by helping people rebuild their lives following brain injury and would like to be part of a supportive and committed team, we would love to hear from you.

Interview Process

Initial interviews will be held on Wednesday 30 September and Thursday 1 October 2026.

Shortlisted candidates progressing to the second stage will be invited to attend a second-stage interview on Tuesday 6 October 2026.

Applicants are asked to ensure they are available on the relevant interview dates before applying.Interview Process

Initial interviews will be held on Wednesday 30 September and Thursday 1 October 2026.

Shortlisted candidates progressing to the second stage will be invited to attend a second-stage interview on Tuesday 6 October 2026.

Are you passionate about building relationships, delivering excellent customer experiences and helping organisations retain and grow their membership?

The Country Land and Business Association (CLA) is the membership organisation for owners of land, property and businesses in rural England and Wales. We champion the interests of our members and provide expert advice, services and support to help them succeed.

We're now looking for a Membership Relations Manager to join our South East team. This is a varied and rewarding role, combining account management, member engagement, data analysis and stakeholder relationship management. You'll play a key part in ensuring our members receive an exceptional experience throughout their membership journey, helping us strengthen engagement, increase retention and demonstrate the value of CLA membership.

What you’ll be doing

• Managing member relationships and supporting members throughout their CLA journey.
• Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities.
• Building strong relationships with members and identifying opportunities to increase engagement with CLA services.
• Producing and analysing membership and retention reports to identify trends and opportunities.
• Maintaining accurate membership records and supporting the ongoing development of our CRM system.
• Gathering member feedback and insights to help shape CLA services and priorities.
• Working closely with colleagues across regional, sales and policy teams.
• Representing the CLA at member-facing events, shows and meetings across the South East region.

Full list of job duties can be found in the job description.

What you’ll bring to the role

• Experience in account management, membership, customer service or a similar relationship-focused role.
• Excellent communication and relationship-building skills, with the ability to engage confidently with a wide range of people.
• Strong organisational skills and attention to detail.
• Experience using CRM or database systems.

You should be willing and able to learn, keep up to date with current issues affecting CLA members, and develop an understanding of the CLA’s purpose, ambitions, membership products and services.

Working arrangements

This is a full-time, permanent role based at our South East office in Andover, with requirement to work in the office at least 3 days per week.

The role involves regular travel across the South East region, with occasional travel elsewhere in England and Wales. Some evening work and occasional overnight stays may be required. A full UK driving licence is essential as the role requires travel to locations

What are the benefits of working for the CLA?

• Generous annual leave
• Birthday Leave - a day off for your birthday
• Employer's pension contribution of up to 10% of salary
• Enhanced parental leave
• Wellbeing recourses
• Retail discounts
• + more!

Interview process

First Stage Interviews will take place 5th October in person at our office.

Second Stage will take place 12th October in person at our office.

Interview dates may be subject to change.

Turn compelling ideas into vital funding for hospice care.

We are looking for an experienced and motivated Trusts & Grants Manager to grow sustainable income from trusts, foundations, grant-making bodies and statutory funders. Reporting to the Head of Philanthropy, you will build a strong funding pipeline, create persuasive applications and develop trusted relationships that help local people and their families living with life-limiting illness.

What you’ll do

• Research and prioritise new funding opportunities, including higher-value and multi-year grants.
• Write compelling applications, proposals, cases for support and impact reports.
• Manage funder relationships, stewardship, reporting deadlines and grant conditions.
• Work with colleagues across the Hospice to develop realistic, accurately costed projects.
• Maintain accurate CRM records and provide clear pipeline and income reporting.

About you

You will bring proven trusts and foundations fundraising experience, excellent written communication and strong relationship-management skills. Highly organised and collaborative, you will be comfortable balancing multiple deadlines, using insight to shape priorities and representing the Hospice professionally. Experience of CRM systems is essential; knowledge of Donorfy, volunteer management or hospice fundraising would be an advantage.

Why join us?

Join a compassionate, ambitious organisation where your expertise will directly support high-quality hospice care. We offer a generous holiday allowance, pension options, free on-site parking, flexible working opportunities where appropriate, staff discounts and access to learning and development.

Ready to make a measurable difference?
Apply with details of how your experience, skills and approach match the requirements of the role.

We’re looking for an experienced and community-focused Environmental Project Manager to lead our Environmental Project and initiatives across our four-acre Community Park, Horticulture Hub and growing spaces, manage staff and volunteers, and build partnerships that help local people connect with nature and improve their environment.

Supporter Care Advisor

Contract type: Permanent, Full time, 35 hours per week

Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
 

Salary: £29,470 per year with excellent benefits
 

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.

About the role

As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.

In this role, you will:

• Be the first point of contact and build relationships with current and existing supporters
• Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media
• Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
• Ensure all requests for information or resources are accurately fulfilled and recorded
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
• Proven ability of writing upbeat and engaging communications
• Proven ability to build great personal conversations and truly engage with the public – over phone, email and post 
• Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities

Although not essential, we’d prefer you to have:

• Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
• An empathy with overseas development issues

Closing date: Applications close 12:00 PM UKtime on Monday 28 September. Interviews are expected to take place week commencing 5 October. 

How to apply: Click Apply to upload your CV only and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

• 36days’ holiday (including 8 Bank Holidays)

• Option to buy an extra 5days’ annual leave
• Employer pension contribution up to 10%
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

AllChild is a charity pioneering a new way of working with children and young people at the tipping point of need. Through our two-year, in-school Impact Programme, dedicated Link Workers build trusted relationships and bring together personalised support from families, schools and communities before problems escalate, helping children and young people progress socially, emotionally and academically and flourish in school and beyond.

We are seeking a Monitoring & Evaluation Manager to shape how we monitor performance, evaluate our two-year Impact Programme and use evidence to improve support for children and young people.

The Monitoring & Evaluation Manager will play a key role in strengthening AllChild’s approach to monitoring and evaluation, ensuring we generate robust evidence about programme implementation and outcomes and use it to improve our work. Reporting to the Head of Monitoring & Evaluation, they will oversee core M&E activity and support programme performance management, organisational decision-making and external reporting. They will work closely with Programme Design, Delivery, Systems and colleagues across AllChild.

We are looking for someone with strong analytical skills, excellent project management and communication, and a clear understanding of what robust, high-quality monitoring and evaluation requires. They will be confident working with complex data and solving problems, translating M&E requirements into effective systems and reporting tools, and communicating findings clearly and accurately, including what the evidence can and cannot tell us. They will line manage the M&E Officer and help build a strong M&E function that enables AllChild to understand, improve and demonstrate its impact.

For further information and to apply, please download the job pack and visit our dedicated recruitment page via the link below.

Closing date: 6 October 2026.

We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.

We recognise that candidates may use AI tools to support research and check grammar. However, we ask that all supporting statements and application responses reflect your own thoughts and experiences. Over-reliance on AI may limit our ability to assess your individual skills, critical thinking, and personal approach, which are important parts of our selection process. 

We are looking for a highly organised, experienced Finance, HR and Office Manager to cover a range of responsibilities for our charity.

This is a varied role and will include processing the day to day finance transactions, processing invoices and making payments and overseeing all the Human Resources functions and recruitment including volunteers and trustees. The role will also cover facilities management, ensuring a safe and comfortable environment for the team.

In return for your commitment to our cause and to recognise the value of our employees, ERIC offers a range of benefits to support the wellbeing of our employees. These include:

• 25 days of annual leave (plus 8 days paid public holidays per year), rising one day per year as a long service reward up to a max of 5 days.
• Employee Assistance Programme and access to wellbeing resources
• 3% Employer Pension contribution
• Living Wage Accredited Employer

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital training programmes and other training as required by the role.

For the full job description and person specification please view in the advert.

The role

At Cruse, our strategy, sets out our charity’s plans to grow our income and build on our expertise and unique position in the sector. We provide expert bereavement and grief information and support, and our charity has been supporting people for over 65 years. We support adults, children and young people across England, Wales and Northern Ireland, through our national services, over 80 local branches and online information about grief and bereavement.

You will take the lead role in proactively researching and building a strong pipeline of opportunities, securing and growing income from charitable trusts and foundations, taking on a leadership role in working with senior external and internal stakeholders including funders and teams across the organisation to develop and submit compelling projects and proposals. The role will include the line management of the Trust and Foundation Team and ensure the creation of high-quality applications, ambitious cultivation of donors across key portfolio areas and consistent and appropriate, stewardship of funders.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. Please note that if you application does not include both a CV and covering letter, your application may not be considered. 

The closing date for applications is 25 September 2026 with interviews taking place week commencing 5 October 2026. We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 5 October 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders’ Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.

Elizabeth Fry Charity runs a Ministry of Justice Approved Premises in Reading, accommodating up to 24 women. We strive to be an excellent provider of accommodation and support for women in the criminal justice system.
Do you have strong admin skills, a problem-solving approach, and an eye for detail?

Are you looking for an opportunity where your skills will make a difference in supporting women in the Criminal Justice System?

Referrals Officer

We are currently seeking a Referrals Officer to join our dedicated team. This is a vital role, processing referrals for residents, maintaining accurate data and contributing to the smooth operation of our service. The postholder will come with or be able to develop a good understanding of risk assessment and management, enabling them to identify risk management concerns and share these with the Referral and Premises Manager at the earliest opportunity.

Key Responsibilities:

• Process referrals which have been allocated to the Approved Premises by the Central Referral Unit, ensuring all pre-arrival tasks are completed.
• Liaise with the Referral & Premises Manager regarding any concerns about the suitability of placements.
• Manage resident departures and complete end of placement assessments.
• Prepare quarterly data reports and gather statistical information on our services.
• Monitor and report on key performance indicators (KPIs) to ensure targets are met.
• Maintain accurate records using appropriate case management and local systems.
• Actively contribute to team meetings, practice development, training, and supervision.
• Work in line with all Elizabeth Fry Charity policies and procedures.

About You:

Essential Skills and Experience:

• Excellent verbal and written communication skills with strong attention to detail.
• Confidence using IT systems, particularly Microsoft Excel and Word.
• Effective time management and organisational skills.
• A commitment to the values and mission of Elizabeth Fry Charity.

Desirable:

• Experience working with individuals facing a range of social or personal difficulties.
• Understanding of the criminal justice system, particularly the Probation Service.
• Awareness of the challenges faced by women in the criminal justice system.

Personal Attributes:

• High levels of enthusiasm, motivation, and a proactive approach to work.
• Ability to work within professional boundaries, balancing care, and control.
• Flexible and adaptable, willing to take on a variety of tasks.
• Commitment to safeguarding and equal opportunities.

Why Join Us?

At Elizabeth Fry Charity, you’ll be part of a passionate and supportive team, making a real difference in the lives of vulnerable women. We value professional development and offer a collaborative working environment where your contribution truly matters.

In addition, we offer:

· Access to Perkbox, an employee benefits platform. 

· Confirmation in post bonus following successful completion of Probationary Period, as well as long term service awards at both three and ten years. 

· Access to Employee Assistance Programme. 

· 25 days of annual leave plus Bank Holidays per annum (pro rata), which increases with length of service up to 30 days.

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.

Barnardo's Greater Manchester Keyworking Service for Children and Young People with a Learning Disability/Autism (up to age 25)

Are you passionate about children and young people with Learning Disabilities and/or Autism having the right support to remain living where possible in the community, avoiding unnecessary hospital admissions?  We have a fantastic opportunity for a Team Manager in the Greater Manchester Keyworking Service in our Salford and Trafford team.

As Team Manager you will work closely with key senior managers across education, health and social care to identify how collectively we can provide the right support, in the right way at the right time. You will provide day to day guidance and support, you will be involved in the development of the service, bringing your knowledge, skills, experience, enthusiasm and passion to contribute to better outcomes for children and families.  We value creative thinking, problem solving and collaboration.

As a member of the wider service leadership team, you will be required to work flexibly across the service, and this will involve travel across Greater Manchester. You will be part of the on-call rota system providing out of hours guidance, this averages one week in every 2 months for which there is an on-call payment. You are expected to be in the office on average 2 days per week to be available for your team, and also to provide face to face supervision, team meetings and informal support.

The role provides many opportunities to develop your skill set, knowledge and career progression going forward. The service has a comprehensive training offer, and you will be supported by the leadership team within the service and organisation. To be a successful, you will need the following:

• Significant experience of supporting children and young people (up to the age of 25) with a Learning Disability and or Autism with complex support needs, including Mental Health conditions.
• Experience of collaborating with and confidently presenting information to key stakeholders, respectfully addressing issues on behalf of CYP and their families.
• Excellent team working skills. You will work as part of a team that covers Greater Manchester and be a key member of the service leadership team.
• Significant safeguarding knowledge and experience enabling referrals and escalations to be made and followed through to conclusion.
• Excellent recording skills and knowledge and the ability to quality assure and develop practice of others.
• Experience of line management and leadership, supporting the development of individuals and teams.
• A car available for work with business insurance.

When completing your application please refer to your skills knowledge and experience in relation to the Person Specification/ Job Description ensuring the above requirements are evidenced with examples in your application. For more information regarding the role of the Team Manager within the GM Keyworker Service please see the Additional Information Sheet.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible

Lumos is looking for an experienced and solutions-focused Senior Programme Manager to coordinate the successful delivery of complex, multi-country programmes, including a major, multi-country and multi-year programme. 

This is a pivotal role for an accomplished programme-management professional who can bring people, plans, budgets and evidence together to keep ambitious projects moving forward. Working across countries, disciplines and organisational functions, you will help ensure that our programmes are delivered to a high standard, on time, within budget and in accordance with donor requirements. 

You do not need to be a specialist in childcare reform. What matters most is your strong track record of managing large, restricted-funded international programmes and your ability to navigate complexity with clarity, sound judgement and a collaborative approach. 

About Lumos 

Lumos works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families, supported by their communities. 

Working alongside governments, civil society organisations and young people with lived experience, we help families stay together or reunite and support the transition from institutional to family- and community-based care. 

Over the next 10 years, Lumos aims to enable 500,000 children in care to return to family-based care and help prevent 10 million children from experiencing family breakdown and separation. Achieving this ambition requires pace, collaboration and excellent programme delivery—and this role will make an important contribution. 

The role 

Reporting to the Director of Programme Delivery, you will provide day-to-day coordination, monitoring and support across a portfolio of international projects. 

Your principal focus will be coordinating a major multi-country, multi-year programme across multiple participating countries. You will work closely with Country Directors, project teams, technical and MEAL colleagues, Fundraising, Finance and People teams, as well as donors and delivery partners. 

Your responsibilities will include: 

• Coordinating multi-country project delivery against agreed workplans, budgets, results frameworks and donor requirements
• Maintaining clear project plans, risk registers, dashboards, logframes and delivery trackers
• Identifying risks, delays and bottlenecks early and helping teams find practical solutions
• Managing budgets, forecasts and expenditure, including donor financial reporting and budget realignments
• Supporting country teams and partners to strengthen their project and financial-management capacity
• Managing or matrix-managing project colleagues across different countries and disciplines
• Coordinating monitoring, evaluation, accountability and learning activities, ensuring that reliable evidence informs delivery
• Supporting high-quality narrative and results reporting in collaboration with grant-management colleagues
• Monitoring sub-awards, sub-grants and partner compliance
• Supporting donor monitoring visits, audits, procurement and grant-compliance processes
• Contributing to proposals and concept notes for future institutional funding
• Ensuring safeguarding is embedded effectively across the projects you coordinate
• Travelling internationally when required to support programme delivery

As projects begin, evolve and close, you will work flexibly across the wider portfolio, providing dependable coordination wherever it is most needed. 

About you

You will bring significant experience coordinating large, restricted-funded international programmes, ideally valued at more than £1 million per year. This may have been gained within international development, child protection, education, health, WASH or another related field. 

You will also bring: 

• A recognised project-management qualification and strong practical expertise in work planning, risk management and multi-stakeholder coordination
• Experience delivering single- or multi-country projects funded by institutional donors such as USAID, FCDO, the Dutch Government or major foundations
• Strong financial-management skills, including budgeting, forecasting, expenditure monitoring and donor compliance
• Experience of complex institutional-donor grant requirements, or the ability to apply closely related experience
• Experience managing or matrix-managing multidisciplinary and geographically dispersed teams
• Strong knowledge of results frameworks, indicators, monitoring and donor reporting
• Experience overseeing sub-awards, sub-grants, consortium partners or other delivery partners
• Excellent organisation, analysis and problem-solving skills
• The ability to remain calm, make sound decisions and manage competing priorities
• Excellent written and spoken English; Spanish, Romanian, Ukrainian or Arabic would be an advantage
• A genuine commitment to children’s rights and to Lumos’ mission and values

You will be a collaborative and culturally sensitive communicator who builds trusted relationships across teams, countries and professional disciplines.

You will combine close attention to detail with the ability to see the wider picture and will be comfortable creating structure and momentum in a complex international environment. 

Why join Lumos? 

This is an opportunity to apply your programme-management expertise to work with meaningful, lasting impact. You will collaborate with committed colleagues and partners around the world, helping to strengthen programmes designed to ensure that children can grow up in safe, loving families. 

Closing date: 11 October 2026 

Interview dates: week commencing 19 October 2026 

Applicants must have the right to work in the UK  

Only shortlisted candidates will be contacted  

Lumos is committed to safeguarding and promoting the welfare of children. The successful candidate will be required to complete safeguarding checks appropriate to the role, including references from previous employers and a relevant DBS check. 

We are committed to equality, diversity and inclusion and welcome applications from candidates of all backgrounds.