383 Office administration jobs

ROLE OVERVIEW

The Volunteering Executive is responsible for recruiting, managing, and coordinating RLSS UK volunteers. This role will require the candidate to interact with a wide variety of volunteers throughout the UK and Ireland, promoting volunteering opportunities and recruiting people to fulfil those roles; in particular but not limited to, supporting RLSS UK presence and voluntary lifeguarding at external events, and also the delivery of our schools education strategy and the Water Smart Schools programme.

The Volunteering Executive will work closely with other colleagues who support RLSS UK’s volunteer-led community presence in the Volunteer and Events Team, as well as the Education Manager, and the Membership Team.

As well as recruiting and organising individuals and teams of volunteers, the role will also play a key part in ensuring RLSS UK volunteers feel that their contribution and commitment is appreciated and properly recognised and it is recorded against their individual records on the RLSS UK system.

KEY TASKS & RESPONSIBILTIES

Volunteering

• To manage the recruitment, retention, and day-to-day recognition of RLSS UK Volunteers
• To maintain a robust and safe record of RLSS UK volunteers and their voluntary roles
• Working with the various directorates to identify and coordinate volunteering opportunities for RLSS UK volunteers
• To collate and manage William Henry hours in partnership with the Events Executive to recognise the contribution of individual RLSS UK volunteers through our Honours system
• To coordinate a cohort of RLSS UK Education Volunteers throughout the UK to deliver RLSS UK activity out in the community
• To assemble and coordinate the creation of teams of volunteer lifeguards for a variety of third-party water-based events
• To support RLSS UK volunteers and members with accessing and using our member led database
• To maintain accurate reports of volunteer activities, that can be used to look at the impact of their contribution to the Society’s objectives
• Manage partnerships with external event organisers to ensure:

o Voluntary roles fulfilled by RLSS UK are clear, suitable, safe, and enjoyable

o RLSS UK volunteers meet the requirements of external event organisers
 

General

• To demonstrate and uphold the Society’s values and behavioural standards at all times
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up to date documentation as part of RLSS UK’s compliance programme
• Proactively participate in the Society’s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all staff and external stakeholders

This job description is not to be regarded as exclusive or exhaustive.  It is intended as an outline indication of areas of activity and responsibility and will be amended in the light of the changing needs of the organisation.

 PERSON SPECIFICATION

Essential Relevant Skills and/or Aptitudes

• Excellent written and verbal communication skills, particularly when working with volunteers
•  Strong planning and organisation skills and the ability to prioritise tasks
• Ability to multi-task and manage time effectively
• Ability to work effectively as part of a team and individually
• Good attention to detail
• Confidence using Microsoft Office (including Outlook, Excel, PowerPoint)

Desirable Relevant Skills and/or Aptitudes

• Experience of volunteering or volunteer management would be an advantage
• Ability to work occasional weekends/evenings to support events
• Experience with a membership database

WHAT RLSS UK CAN OFFER YOU

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Healthcare Plan*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme
• Life Assurance Scheme
• Salary Sacrifice Pension Scheme*
• Discounts available including high street brands, entertainment, eating out and more
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company events and socials

*Subject to eligibility criteria

YOUR APPLICATION
Please send your CV and a Cover Letter outlining why you should join our Membership and Education team
Closing Date – 12pm, Thursday 1st October 2026
Interview Date – Monday 12th October 2026, at our Worcester Head Office (subject to change)

Should you wish to discuss the role, any adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

Our Vacancy

Join us as the Senior Remediation Legal Compliance Manager and play a pivotal leadership role in ensuring Peabody's fire remediation programme remains legally compliant, well-governed and aligned with evolving building safety legislation.

About the role

As Senior Fire Remediation Legal Compliance Manager, you'll lead Peabody's Fire Remediation Legal Compliance function, setting the standards, governance framework and assurance processes that underpin our fire remediation programme. 

You'll be responsible for ensuring the programme operates within its legal obligations arising from contracts, legislation, leases, grant funding agreements and third-party arrangements. You'll also lead delivery of the Cladding Safety Scheme grant funding requirements, working closely with Homes England, internal stakeholders and external partners to ensure compliance, transparency and successful programme delivery. 

What You'll Do

• Lead, develop and inspire a team of eight through two direct-report managers, setting priorities and building capability across the legal compliance function.
• Own the delivery of the Cladding Safety Scheme grant funding requirements, including applications, reporting, administration and assurance activity.
• Act as the senior point of contact for Homes England regarding grant funding compliance, reporting and escalations.
• Ensure compliance with legal obligations arising from contracts, legislation, leases, grant funding agreements and third-party arrangements.
• Provide leadership on compliance with the Building Safety Act 2022, Fire Safety Act 2021 and related building safety regulations.
• Oversee monitoring and reporting of litigation affecting the fire remediation programme and support contractual negotiations where required.
• Lead oversight of complex Land Registry title structures, lease reviews and leaseholder protection obligations.
• Deliver executive, board and regulatory reporting, ensuring accurate and timely compliance information.
• Oversee programme data management, including asset, liability and property records.
• Act as the senior escalation point for compliance risks, identifying solutions and driving continuous improvement across governance processes. 

What You'll Need

• Significant leadership experience within a legal, compliance or governance environment, including managing managers.
• An LLB Law Degree or relevant legal qualification.
• Detailed knowledge of the Building Safety Act 2022, Fire Safety Act 2021 and associated guidance and regulations.
• Experience managing government grant funding programmes, ideally the Cladding Safety Scheme or Building Safety Fund.
• Expert knowledge of Land Registry titles, complex leases and leaseholder protections.
• Strong experience managing complex programmes, including planning, reporting and data management.
• Experience working within a regulated environment subject to external scrutiny.
• Excellent communication and stakeholder management skills, with the ability to influence executives, regulators, funders and external partners.
• Strong judgement, leadership and decision-making skills when managing risk, compliance and governance matters. 

What We Offer

• 30 days’ annual holiday, plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• Up to 10% pension contribution
• Professional development and opportunities to broaden your experience

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

Please read before applying

Peabody does not provide sponsorship as a licensed UK employer.

This advert will close on Monday 5th October. However, we reserve the right to close this advert early if we receive a high volume of suitable applications.

Our Assessment Process

Our fair, inclusive and transparent recruitment process includes an in-person Interview. This will be held at our Westminster Bridge Road office across week commencing 12th October 2026. 

If you have any questions about this role, please email Talent Specialist, Ryan Loasby.

Executive Assistant – 2-Month Contract

Location: South-West London – Hybrid (3 days office / 2 days home)
Contract: 2-month minimum, with potential to extend
Day Rate: £250–£300 per day via Umbrella company
Working Hours: 8:30am–5:30pm
Start Date: ASAP – applicants can have a maximum 1 weeks' notice

Goodman Masson are delighted to be partnering with a leading global organisation to recruit an experienced Executive Assistant on an initial 2-month contract, with the potential for extension.

This is an excellent opportunity for a highly organised and proactive EA to join a collaborative team of five EAs, supporting senior executives through a period of significant organisational transformation.

The Role

You will provide high-level executive support to the COO and CPO, taking ownership of complex diary management, international travel coordination and day-to-day executive administration.

The role will suit an EA who is highly detail-focused, proactive and confident operating as a trusted and diplomatic gatekeeper for senior stakeholders.

Key Responsibilities

• Manage complex diaries and coordinate multiple C-suite calendars across different time zones.
• Coordinate international travel to the USA and India, working closely with the dedicated Travel Coordinator.
• Liaise effectively with executives, other EAs and internal stakeholders to ensure seamless coordination.
• Act as a professional and diplomatic gatekeeper, handling sensitive information with integrity and discretion.
• Identify potential diary conflicts, cancellations and changes proactively, ensuring stakeholders are kept fully informed.
• Provide comprehensive executive support, including meeting coordination, minute taking and general administration.
• Work collaboratively with the wider EA team to maintain a consistent and highly responsive support function.
• Operate effectively in a fast-paced environment, prioritising competing demands and responding quickly to changing requirements.

About You

We're looking for an experienced EA who can hit the ground running and immediately provide high-quality support.

The three key qualities are:

Exceptional attention to detail – you will spot the small things others might miss and proactively ensure nothing falls through the cracks.

Proactive and "on the ball" – you will anticipate requirements, stay ahead of your executives and confidently manage competing priorities.

Gravitas, integrity, discretion and executive presence – you'll have the gravitas to operate confidently with C-suite stakeholders and act as a trusted gatekeeper.

Required Experience:

• Extensive experience as an Executive Assistant supporting senior/C-suite executives.
• Strong diary management and international travel coordination experience.
• Experience working in a fast-paced, complex and collaborative environment.
• Excellent organisational and communication skills.
• The confidence and judgement to manage sensitive and confidential information.
• Strong minute-taking and broader executive administration skills.
• A collaborative approach and the ability to work effectively alongside other EAs and support functions.
• Immediate availability, with a maximum one-week notice period.

What's on Offer?

• £250–£300 per day via Umbrella company, dependent on experience.
• Initial 2-month contract with potential for extension.
• Hybrid working – 3 days onsite and 2 days from home.
• Working hours of 8:30am–5:00pm, with no regular evening or late-night calls.
• Free onsite parking.

If you are an experienced EA and have all the required experience, please ensure this is all captured in your CV in bullet point form under your previous organisations and send to  ASAP to maximise your chances of being progressed. 

We are seeking an experienced Operations Manager who can balance strategic vision with hands-on execution.  As a member of our leadership team they will work cross-functionally, colaborating with other key members of the team.  They will provide operational excellence by mapping workflows, and use their data skills to provide insights to refine and support service delivery and demonstrate impact.  This is a strategic and hands on role.  Ultimately, the ideal candidate is a problem-solver who can elevate the charity's reputation, nurture community relationships, and translate high-level strategy into practical, impactful operations.

To apply for this role:

Please provide your CV (maximum 2 pages) and supporting statement detailing how you meet the requirements of the role - providing clear examples of experience, skills and knowledge (no more than 1 page).

We’re keen to understand your individual experience and voice, so please write your supporting statement without the use of AI-generated content

About the Role: 

The Operations Manager is a senior leadership role, responsible for overseeing the operational effectiveness of the organisation. You will ensure our team has the tools, systems and support they need to deliver life-changing services to families.  The role is also pivotal in shaping how we measure and demonstrate the impact of our work.  This is a strategic and hands-on leadership role at the heart of a growing, values-driven organisation.  Demonstrable operations experience is essential.

Reports to: 

Managing Director 

Responsible for:

Business Support Administrator

Data Consultant

Key Responsibilities: 

Leadership 

As a member of the Senior Management Team, you will work collaboratively with the Managing Director and other senior leaders to:

• Build strong relationships with counterparts within the Home-Start London network and at Home-Start UK.

• Contribute to strategic planning and collaborate with external advisors on specialist projects as required.

• Deliver against the organisational priorities and objectives as defined in the business plan.

• Develop our services and ways of working to ensure the charity’s long term sustainability. 

• Support the team to work efficiently and effectively - according to the strategy policies and commitments we have signed up to.

• Work closely with the Family Services Manager, to ensure our data needs are aligned with our Impact Measurements.

Operations 

• Oversee the implementation and development of operational policies and procedures, including GDPR and H&S, ensuring compliance.

• Manage the operations budget and ensure efficient use of resources.

• Maintain and streamline administrative systems (eg: Google drive, Google Forms, Charity Log, telephony/communications systems).

• Lead key operational projects and oversee all office administration, tech support and premises management.

• Lead on end to end project management of HSUK Quality Assurance requirements as well as our National Data requirement.

• Manage data collection and evaluation across multiple platforms including Charity Log.  This includes project managing and supporting delivery of our Annual Data review.

• Support governance processes and liaise with the Board of Trustees when required.

Impact and Evaluation

• Lead the organisation’s impact delivery, through supporting data collection and evaluation across multiple platforms including Charity Log.

• Work with the Family Services Manager to ensure outcomes of family experiences inform service design and delivery.

• Produce tailored reports and insights to inform funding applications, Impact Reports and Trustee Reports as required.

• Collaborate on funding applications with the CEO and Communications Manager.

• Champion the voices of children and families, using data to support storytelling to demonstrate real-life impact.

Team Management

• Line manage the Operations Team (Business support Administrator, Database Consultant).

• Provide direction to the Business Support Administrator to enable effective and efficient day to day running of the organisation. 

• Manage team in accordance with the Home-Start Wandsworth procedures, policies and values. 

• Support effective management of any non home-visiting Volunteers supporting the organisation’s work . 

Essential skills and experience:

• Strategic thinker with the ability to manage multiple projects and priorities

• Proven experience in operations management, ideally in a charity/not for profit setting

• Strong knowledge of service evaluation and data analysis

• Skilled in communicating complex information clearly and accessibly

• IT confident and adaptable to new systems and tools (Charity Log, Monday CRM, Slack etc)

• Experience of leadership / managing a small team

• Excellent written and verbal communication. 

• Excellent organisational and project management skills. 

• Working knowledge of GDPR legislation and implementation of associated policy

• Experience of Board level reporting against objectives and/or data led reporting.

• Curious and passionate about using data to tell compelling stories of impact

• Project management expertise

• Understanding of local community needs and services

The Executive Assistant is a senior member of the Lead Bishop's Office, working closely with the Lead Bishop and Chaplain to extend and enable the Bishop's ministry and leadership across the Diocese of York. The postholder will provide proactive, strategic and highly professional executive support, ensuring that the Bishop's time, priorities and resources are used effectively in support of the Diocese's mission and ministry.

The Executive Assistant will act as a trusted colleague, organiser, coordinator and facilitator, helping to respond efficiently to a high volume of correspondence and invitations, to ensure that the Bishop is well prepared for meetings, visits and key decisions, that actions are followed through effectively, and that those who engage with the Bishop's Office receive a welcoming, responsive and pastorally sensitive service.

The role requires sound judgement, initiative, discretion and resilience, together with the highest standards of confidentiality, discretion and professional integrity. The ability to build positive relationships across the Diocese, the wider Church, civic life and local communities. The work is varied, demanding and often fast-moving. The successful postholder will bring a calm presence, excellent organisational skills, good humour and a commitment to supporting the flourishing of ministry and leadership in the Diocese of York.

Interviews will take place in person on Thursday 15 October 2026

Responsibilities

Executive Support to the Lead Bishop

• Provide high-level executive support to the Lead Bishop.
• Manage a complex and demanding flow of correspondence and diary, ensuring that responses, appointments and commitments align with the Bishop's priorities and strategic objectives.
• Exercise judgement in balancing competing demands on the Bishop's time and attention.
• Coordinate appointments, meetings, visits, engagements and public events.
• Organise travel, accommodation and associated logistics.
• Ensure the Bishop is fully briefed and appropriately prepared for meetings, visits, services and public engagements.
• Maintain oversight of actions requiring the Bishop's attention and ensure timely follow-up.
• Act as a gateway to the Bishop's Office, ensuring appropriate access while protecting time for priorities, reflection and decision-making.
• Lead on the Bishop's Office responsibilities as part of clergy appointment processes in the York Archdeaconry (as set out in the process document), working closely with the Archdeacon of York's Office and the Chaplain.

Coordination of the Bishop's Ministry

• Work closely with the Bishop and Chaplain to support the delivery of strategic priorities and objectives.
• Maintain awareness of forthcoming commitments, key developments and emerging opportunities across the Diocese, including a weekly diary meeting with the Bishop and chaplain, a quarterly look ahead and meetings with the Archdeacon's Office and the other Bishops' EAs for diary setting and coordination
• Assist in coordinating diocesan visits, consultations, celebrations, confirmations, services and events.
• Support the administration and coordination of the Ministerial Development Review (MDR) process within the Archdeaconry of York, working with relevant clergy, reviewers and diocesan staff to ensure reviews are arranged and completed in a timely manner.
• Support the implementation of initiatives led by the Bishop.
• Monitor progress against agreed actions and ensure appropriate follow-through.
• Help ensure that work streams involving the Bishop are effectively coordinated across diocesan structures and teams.

Correspondence and Communications

• Manage the Bishop's correspondence, emails and enquiries.
• Draft letters, emails, briefings, reports and other documentation on behalf of the Bishop.
• Ensure communications are timely, professional and pastorally sensitive.
• Deal appropriately with confidential, complex and sensitive matters.
• Maintain systems for tracking correspondence, decisions and actions.
• Liaise with colleagues and stakeholders to gather information and draft responses as required.

Stakeholder Engagement and Relationship Management

• Develop and maintain productive working relationships with clergy, lay leaders, diocesan colleagues and external partners.
• Act as a first point of contact for many individuals seeking to engage with the Bishop's Office.
• Liaise with churches, schools, charities, civic organisations, local authorities and national Church bodies as appropriate.
• Represent the Bishop's Office with professionalism, courtesy and hospitality.
• Support the Chaplain and Bishop in maintaining effective relationships across the Diocese and wider Church.

Meetings, Visits and Events

• Coordinate meetings, visits and events involving the Bishop.
• Prepare agendas, papers and supporting documentation.
• Arrange venues, hospitality, travel and practical logistics.
• Welcome visitors and guests to the Bishop's Office.
• Support significant diocesan occasions and civic engagements.
• Ensure that visitors experience a warm, efficient and professional welcome.
• Contribute to the planning, organisation and delivery of Archdeaconry of York events and initiatives, working closely with the Archdeacon's Personal Assistant and other colleagues as required.

Office Management, Finance, and Administration

• Contribute to the effective and efficient operation of the Bishop's Office.
• Maintain accurate, secure and well-organised systems for records, information and correspondence.
• Support effective information management and record keeping.
• Administer and keep records of the day-to-day financial processes from the Local Account and other charitable trusts and grants in the name of the Bishop.
• Work with the Bishop and Chaplain to complete the budget process for the Local Account
• To fill in and submit Quarterly Returns to the Church Commissioners for the Local Account
• Identify and implement improvements to administrative systems and processes.
• Work collaboratively with colleagues to ensure resilience and continuity across the office.
• Provide mutual support and cover for the Archdeacon's Personal Assistant during periods of annual leave or absence, ensuring that time-sensitive matters are addressed promptly and continuity of service is maintained.

Safeguarding, Compliance and Governance

• Demonstrate a commitment to creating and maintaining a strong safeguarding culture.
• Undertake safeguarding training appropriate to the role.
• Ensure compliance with diocesan policies and procedures.
• Handle personal and sensitive information in accordance with data protection legislation.
• Maintain the highest standards of confidentiality, discretion and professional integrity.
• Comply with all relevant governance, financial and information management requirements.

General Expectations

The Executive Assistant will:

• Be a proactive, supportive and trusted presence within the Bishop's Office.
• Contribute positively to the life and culture of the team.
• Demonstrate flexibility in responding to changing priorities and demands.
• Exercise sound judgement and initiative.
• Work collaboratively with colleagues across the Diocese.
• Undertake any other duties reasonably consistent with the nature and seniority of the role.

Person Specification

Essential

Experience

• Experience of providing executive or senior administrative support to a senior leader.
• Experience of managing complex diaries and competing priorities.
• Experience of organising meetings, events and visits involving multiple stakeholders.
• Experience of handling confidential and sensitive information.
• Experience of drafting correspondence, briefings, reports and other professional documentation.

Knowledge and Skills

• Outstanding organisational and prioritisation skills, working at pace and sometimes under pressure.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to exercise sound judgement, diplomacy and discretion.
• Ability to anticipate needs and work proactively.
• Strong attention to detail and commitment to accuracy.
• Excellent IT skills, including Microsoft 365 applications.
• Ability to manage multiple demands while remaining calm under pressure.
• Strong administrative and coordination skills.
• Ability to work independently and use initiative.

Personal Attributes

• Professional, approachable and service-oriented.
• Emotionally intelligent and pastorally sensitive.
• Flexible and adaptable.
• Resilient and able to thrive in a demanding environment.
• Collaborative and committed to team working.
• Able to maintain absolute confidentiality.
• Good-humoured, positive and solutions-focused.
• In sympathy with the mission, ministry and values of the Church of England.

Desirable

• Experience of supporting a senior church, charity, public sector or civic leader.
• Knowledge of the structures and governance of the Church of England.
• Experience of project coordination or programme support.
• Experience of budget monitoring and financial administration.
• Experience of preparing briefing materials for senior leaders.
• Understanding of the Diocese of York and its context.
• Experience of working within a faith-based or values-led organisation.

Closing date for application is 04 October, 23:55

A varied, practical support role at the heart of Cheshire Wildlife Trust.

Executive Assistant
Salary: Starting in the region of £25,526 per annum, pro rata for part time
Salary band: Rank 5 (£25,526 - £28,978 per annum FTE)
Contract type: Permanent
Working hours: Full time or Part Time
Location: Bickley Hall Farm, Malpas, SY14 8EF – Hybrid Working

About Us

Cheshire Wildlife Trust is the region’s leading independent wildlife charity working across Cheshire, Halton, Stockport, Tameside, Trafford, Warrington and Wirral for over 60 years.

Wildlife is in decline and the climate crisis is accelerating — but change is possible. At Cheshire Wildlife Trust, we’re working towards a bold vision: by 2030, nature is in recovery and more people are taking action for wildlife.

About You and the Role

At Cheshire Wildlife Trust, we’re working for a wilder future across Cheshire. We’re looking for a capable, conscientious Executive Assistant to help our CEO, Senior Leadership Team and Board of Trustees stay organised, informed and on track.

This is a hands-on administrative role in a small, friendly charity. You’ll help arrange meetings, share papers, track actions, maintain records, support communications and make sure the right people have what they need at the right time.

The role will suit someone organised, dependable and detail-focused: a practical all-rounder who takes pride in accuracy, follows through on tasks and enjoys keeping things running smoothly.

You may have experience as an administrator, team assistant, office coordinator, secretary, governance assistant or similar. You’ll be confident using common office systems, communicating clearly and warmly, and handling confidential information with care.

In return, you’ll join a welcoming organisation with varied work, great benefits, flexible full or part-time hours and the chance to support work that helps nature recover across Cheshire.

At Cheshire Wildlife Trust we embrace agile working with a focus on supporting you to achieve your objectives alongside a healthy work-life balance. We operate a hybrid working policy with most staff working at least part of the week from home and/or out on site.

We are open to both full-time and part-time applicants. We’re happy to discuss working patterns with candidates.

Closing date: Sunday 4 October 2026

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

You may be required to carry out a DBS check for this role.

Applicants must have the right to work in the UK. Sorry, we are unable to offer sponsorship for this position

No agencies please.

Job Title: Supporter Experience Officer - VAC173

Working Hours: 37.5 hours per week (flexible working by agreement). It is expected that work will sometimes be required outside normal working hours. However, time off in lieu is offered in accordance with the policies and procedures.

Salary: Circa £30,000 per annum

Contract: Fixed Term 12 Months (Maternity Cover)

Deadline: Wednesday 30th September 2026

Interviews to take place: CV's will be considered as they are received. Shortlisted applicants will be contacted by telephone in the first instance.

Location: Leeds Hospitals Charity offices with occasional opportunity to work from home.

Please include a cover letter or short supporting statement explaining why you're interested in joining Leeds Hospitals Charity and how your skills, experience and values make you a great fit for the role.

Who are Leeds Hospitals Charity?

Leeds Hospitals Charity is proud to support Leeds Teaching Hospitals NHS Trust. At Leeds Hospitals Charity, we work with NHS staff to improve the experience of patients and families. We are passionate about healthcare and about making our hospitals amazing. We bring together thousands of donors to make a meaningful difference for patients across Yorkshire, funding life-saving equipment, treatments, rare disease research and vital comforts where they are needed most.

Why This Role?

The Supporter Experience Officer plays a key role in delivering an outstanding, person-centered experience for supporters, patients, volunteers and staff. As a first point of contact, the postholder will provide excellent supporter care through the management of enquiries, donations, supporter communications and stewardship activities.

Your role will support the delivery and continuous improvement of supporter journeys, helping to ensure supporters receive timely, relevant and engaging communications that build loyalty, strengthen relationships and encourage long-term support. The Supporter Experience Officer will also provide volunteer co-ordination and operational support, contributing to an efficient, responsive and supporter focused fundraising team.

What We’re Looking For

• Experience delivering excellent customer service, supporter care or stakeholder engagement within a charity, healthcare, public sector or commercial environment.
• Strong communication and interpersonal skills, with the ability to build positive relationships with supporters, volunteers, patients, colleagues and other stakeholders.
• Experience managing enquiries and communications across multiple channels, including telephone, email and digital platforms.
• Excellent organisational and administrative skills, including record management, donation processing and maintaining accurate documentation.
• Experience using CRM databases and Microsoft Office applications for data management, reporting and supporter administration.
• Strong attention to detail, with a commitment to maintaining high standards of data quality, accuracy, confidentiality and GDPR compliance.

Key Responsibilities:

• Act as a first point of contact for supporters, responding to enquiries professionally and providing an outstanding supporter experience across all communication channels.
• Manage supporter records and administrative processes, including donation processing, Gift Aid administration, data management, reporting and supporter stewardship, ensuring accuracy, compliance and timely donor thanking.
• Build and maintain positive relationships with supporters, patients, volunteers and Leeds Teaching Hospitals NHS Trust staff, strengthening engagement, loyalty and connection to the charity’s impact.
• Lead the development and continuous improvement of supporter journeys, using feedback and insight to enhance satisfaction, retention and improve fundraising outcomes.
• Co-ordinate volunteer recruitment, induction, training, support and task allocation, ensuring volunteers have a positive and rewarding experience while maximising their contribution.

Full Job Description can be found on our website.

Benefits:

· 27 days holiday a year plus bank holidays with the option to buy additional holiday.

· Flexible and Hybrid Working

· Annual pay review

· Birthday Day (Paid day off on your Birthday)

· Additional holidays based on length of service

· Volunteering Days

· Unlimited access to our online Learning & Development Portal

· Pension scheme- 5% employer contribution

· Health & Wellbeing support including:

o access to Employee Assistance Programmes and trained Mental Health First Aiders

· Life Insurance Protection

· Cyclescheme

· NHS Blue Light Card and Discounts

As a Disability Confident Employer we commit to offering all applicants who consider themselves to have a disability an interview if they demonstrate they possess the essential skills and experience required for the role. Please advise on your covering letter if you consider yourself to have a disability.

Leeds Hospitals Charity is committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our recruitment practices support this by ensuring all employment positions are subject to a fair, and robust recruitment process, relevant to the role. This may include interviews, assessments, pre‑employment checks, including DBS checks, references, and an appropriate probationary period.

Thank you for taking the time to apply for our position. We appreciate your interest in Leeds Hospitals Charity.

We're looking for a highly organised and relationship-focused Partnership Officer to join our Partnerships Team. This is an exciting opportunity for someone who enjoys building strong relationships, coordinating complex activities and making a tangible difference to the lives of vulnerable communities around the world. You'll play a key role in helping life-saving medicines reach those who need them most.

IHP’s vision is to see a world in which all suffering due to lack of healthcare is eradicated. Our Christian faith underpins all that we do. It motivates us to care for those in need, and give our best in all circumstances, as an expression of God's love. We serve the poor in health without regard for ethnic or religious background, focusing on where the need is greatest.

The Role

Partnerships are at the heart of IHP's work. As Partnership Officer, you'll help build and maintain productive relationships with both corporate and NGO partners, ensuring donated medicines and healthcare products move efficiently from offer through to delivery.

Working across the partnership lifecycle, you'll coordinate activities, manage information and support programmes that deliver real impact for people around the world.

This is a varied role that combines:

• Partnership and relationship management
• Project and programme coordination
• Product donation administration
• Data and CRM management
• Income generation support
• Cross-team collaboration

About You

You’ll be a highly organised and relationship-focused person with experience in a coordination, partnership, fundraising or operations role.

We’re looking for someone with:

Essential

✅ Experienced in coordination, partnerships, relationship management, fundraising, operations, or a similar role

✅ Highly organised, with excellent attention to detail

✅ Confident and effective in both written and verbal communication

✅ Experienced in using CRM/database systems and Microsoft Office

✅ Able to manage multiple priorities in a fast-paced environment

✅ Proactive, with a solutions-focused approach

✅ Committed to supporting and upholding IHP's Christian ethos

Desirable

➕ Experience supporting fundraising, donor reporting or proposal development

➕ Knowledge of the healthcare, humanitarian, pharmaceutical or supply chain sectors

➕ Experience working across multiple stakeholders or cross-functional teams

For further details regarding responsibilities and person specification, please see the job description.

Why join IHP?

This is an opportunity to use your skills and expertise to make a genuine difference. You will join a passionate and collaborative team committed to ensuring more people can access the medicines they need, regardless of circumstance.

Our Christian faith inspires our mission and values, and we are committed to demonstrating compassion, integrity and excellence in everything we do. Staff regularly spend time together in prayer and, as such, there is an occupational requirement for the successful candidate to have a personal commitment to the Christian faith.

We value our people and offer a supportive and flexible working environment, alongside a range of benefits including:

• 25 days annual leave plus bank holidays (pro-rated for part-time hours)
• Health and wellbeing support through Unum help@hand
• Life Insurance and Critical Illness Cover 
• Hybrid and flexible working options in a modern office near Chancery Lane Tube Station

IHP is an Equal Opportunities Employer and is committed to working and embedding diversity and inclusion in all aspects of our work, including recruitment and selection. We actively encourage applicants to inform us of any specific support or reasonable adjustments we can make in the recruitment process (eg for disability or neurodivergence) and will continue this conversation into employment, as appropriate. 

Applicants must have the legal right to work in the UK.

Join a supportive and inclusive team where your skills are valued, your voice is heard, and you have the space to work independently and develop.

NWLLC is a community-based legal practice and a registered charity. We comprise the Brent Community Law Centre and Camden Community Law Centre.

NWLLC now works across northwest London supporting residents to understand and enforce their legal rights.  In doing so, we address the root causes of social injustice – poverty, family breakdown, unemployment and exploitation.

NWLLC provides full legal casework, representation and advice in the following areas of social welfare law – Housing, Immigration & Asylum and Welfare Rights. In 2024-25 we assisted over 3500 people. We represent clients in all courts and tribunals.

We provide outreach advice services in Brent and Camden including Camden Safety Net.

We also provide the housing duty solicitor schemes at Central London Country Court giving emergency representation in possession hearings for rent and owned homes and at the warrant stage for evictions.

To oversee and manage all financial and accounts record keeping and maintain all operations and compliance to ensure the smooth running of a legal practice.

Key Tasks

 Finance

1. Maintain our Quickbooks accounts system/ Clio Case Management System

2. Process payment requests, staff and volunteers expenses and invoices

3. Identify and follow up debtors

4. Monthly reconciliation and bookkeeping of all cards and accounts 

5. Assist with preparation of monthly management, year-end accounts and audit process

6. Work with the Director for the takeover of the calculation and reporting of the taxes owed by the law centre

7. Work with the Director to take over the administration of the NWLLC payroll and pension

8. Responsible for liaison with external accountants and auditors

Legal Practice and Billing

1. Preparing information and submitting for all monthly reports to the Legal Aid Agency, including CWA (Legal Help) and Court Duty submissions

2. Work with the Director to take over the preparation of work in progress reports

3. Work with the Director to prepare and disseminate monthly billing reports

4. Work with the Supervising solicitor and the SMT to identify cases to push through the billing process.

POLICY and CAMPAIGNS OFFICER 

Do you want to drive vital change for victims of stalking and harassment across policy and legislation? As a Policy and Campaigns Officer at Suzy Lamplugh Trust,you’ll work on multiple, diverse and fast-paced projects in a committed and expert team. Come and step into a role where your work truly makes an impact. 

ABOUT SUZY LAMPLUGH TRUST 

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking. 

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

We are an organisation that has: 

• been responsible for training over one million lone and frontline workers across all sectors in personal safety; 

• advocated for stalking and harassment to be recognised within the spectrum of crimes that disproportionately affect women (Violence Against Women and Girls or VAWG)

• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and 

• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service. 

Key Responsibilities: 

• Support the delivery and evaluation of national campaigns on workplace safety as well as stalking, harassment and other priority areas.

• Maintain effective relationships with civil servants, policy makers, national and local decision makers, and other campaigning bodies and build relevant networks of stakeholders.

• Proactively keep abreast of issues within the post-holder’s own portfolio, general criminal justice, personal safety and Violence Against Women and Girls (VAWG) policy developments and up to date campaigning techniques.

• To undertake or commission research on specific policy areas as required.

• Develop policy recommendations, write policy and campaigns reports, lobby government and other decision makers and stakeholders, and respond on behalf of Suzy Lamplugh Trust to government enquiries, consultations or other relevant initiatives. 

ABOUT THE ROLE 

The Policy and Campaigns Officer is responsible for supporting on Suzy Lamplugh Trust’s policy and campaigning work relating to reducing harassment, violence and aggression in society by addressing these issues at their root cause, working with employers to improve personal safety culture within organisations and seeking to influence policy and legislative change where necessary. This role will also support campaigns that ensure that victims of stalking receive better support and protection.

Contract Type: Permanent 

Salary: £31,500 

Hours: Full-time 

Please read the attached Job Description and Person Specification for full details. 

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support. 

WHAT WE OFFER IN RETURN 

In return for our staff’s commitment and dedication, we offer a range of benefits, including: 

• Hybrid working (minimum 40% in the office) 

• Flexitime Policy 

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata for part-time) + public holiday 

• Pension scheme with 5% employer contribution 

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts 

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site) 

• Interest-free travel loan for annual season ticket 

• Regular all-staff off-site meetings and events 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

HOW TO APPLY 

Suzy Lamplugh Trust is committed to diversity and is an equal opportunity employer. Please apply by submitting a CV and a covering letter detailing how your skills and experience align with each point in the person specification. Applications without a covering letter will not be considered. 

All applicants must have the legal right to work in the UK. Please note that if you do not receive a response within three weeks of the closing date, your application was not successful. 

Closing Date: 14th October 
Interviews: week of 19th October

Active Communities Development Worker

Grade: NJC Point t23 - £34,434 FTE

Hours: 37.5 hours per week

Days: Monday to Friday (core hours are worked between 8am – 6pm)

Contract: Fixed-term contract, initially 12 months (continuation subject to further funding)

Responsible to: Senior Strategic Lead

Place of work: Salford CVS’ offices in Eccles, Salford, M30 0FN and out in Salford’s communities

Salford CVS delivers a range of projects and services that build resilient communities and encourage local people to be active citizens.

You’ll work primarily across our volunteering and emergency response activity, including helping to develop and deliver Salford CVS’s own active communities volunteering programmes. This will vary throughout the year, but you can expect to spend roughly half your time on emergency response and half on volunteering - and in practice, the two often overlap.

Main purposes of the post

To engage with a wide range of partners and volunteers to build active, more connected and resilient communities within the city of Salford. To deliver multiple areas of work around civil contingencies, humanitarian response and emergency response in Salford – from coordinating clear plans and processes and training and supporting volunteers, to enabling VCSE organisations to engage with the work. To support the development of our volunteering and active communities work across multiple services, including the rewarding, people-facing work of coordinating volunteers for local events and celebrations.

The Benefits of Working for Salford CVS

• 28 days’ holiday - rising to 30 days (after five years), plus Bank Holidays (pro rata for part-time)

• Enhanced company sick and maternity pay, subject to terms and conditions of service

• Pension scheme - with 7% employer contribution (and 1% mandatory employee contribution)

• Cycle to Work scheme

• Membership of the Hospital Saturday Fund via an employer subsidised scheme (optional and non-contractual)

• RHS family membership (optional and non-contractual)

• Development opportunities - we support and encourage our staff to progress in their careers (including formal training)

• A supportive working culture - we respect and support one another to do the best we can

We are an accredited Living Wage Employer, Living Hours Employer and Living Wage Funder, ensuring not just our staff are paid the ‘real’ Living Wage but also that any projects we fund can do the same.

Closing Date: 12 noon, Friday 2nd October 2026

Interviews: Tuesday 13th October 2026, in person at Salford CVS’ offices

Would you like to join our caring and ambitious team, using your strong communication and organisational skills to provide an excellent supporter journey, underpinned by positivity and empathy?

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

To support people affected by macular disease now, the Macular Society provides a range of support, information and services. Our research programme is focused on finding new treatments and a cure to beat macular disease forever.

We are undergoing significant changes, with a transformational new strategy to multiply our income, ultimately funding research that will find a cure.

What we’re looking for

We’re looking for an organised, proactive and people-focused person who enjoys getting things right, communicating with others and making a positive difference to the supporter experience.

This is an Officer-level role, ideal for someone with experience in administration, supporter care, fundraising, marketing or a similar role who is looking to develop their skills and build a career in charity fundraising and marketing. You don’t need to be an expert in legacy or In Memory fundraising - what matters most is that you’re curious, willing to learn and confident working with both people and processes.

As part of our Legacy and In Memory team, you’ll play an important role in delivering excellent supporter care. You’ll have a varied mix of responsibilities, from processing donations and correspondence and responding to enquiries from existing and future supporters, to supporting marketing campaigns, identifying and supporting the production of marketing materials and helping us build strong, lasting relationships with our supporters.

You’ll be someone who takes pride in providing a high standard of stewardship, is comfortable managing administrative tasks and can communicate with warmth, sensitivity and empathy - particularly when supporting people who are remembering someone they have lost.

Our team is ambitious and curious, and we’re always looking for new ways to grow income and supporter engagement through legacies and In Memory giving. You’ll be encouraged to bring your ideas, learn from others and contribute to a positive team culture where we support and challenge each other to do our best work.

If you’re looking for a role where you can combine organisation, communication, creativity and purpose, while developing your fundraising and marketing experience and helping the Macular Society make a lasting difference, we’d love to hear from you.

What we provide in return

In return we provide a great working culture and offer flexible working options, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. 

Macular Society is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: 

• The candidate has evidenced the minimum criteria for the role through their application 

• The candidate has chosen to share that they have a disability in the covering letter/application email 

• Where the minimum (essential) criteria have been met, we will provide an opportunity to request any reasonable adjustments for the interview and/or the role. 

We want to be an inclusive and diverse employer reflecting the community we serve and welcome applications from all parts of the community, in particular people with lived experience of sight loss.

We offer a flexible approach to working in this role, including the potential opportunity to work compressed hours over fewer days, or spreading out the hours out across the working week.

It is important that you can work from our Andover office for all, or some, of your hours, in order to process and fulfil postal correspondence and donations.

To apply: Please email your CV and a covering letter explaining how you meet the job description and person specification 

In line with our value of “Showing we care”, we ask that the covering letter is written in your own words and not heavily reliant on AI-generated content.

Closing date: 23.59, Monday 28 September 2026

Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the advert in advance of the published date.

Interviews: Week commencing 5 October 2026

The Sutton Trust is the UK’s leading social mobility charity. Our programmes empower young people to access life-changing opportunities, and our research influences national change to deliver a fairer future.

Over the next year the Trust will celebrate its 30th anniversary and as part of its strategy, we have ambitious plans to grow our access to the workplace programmes in new and innovative ways. We are looking for a dynamic and enthusiastic Employability Programmes Manager to join our team through this exciting period.

The Trust’s Employability programmes support talented young people from lower income backgrounds to successfully access highly competitive universities, degree apprenticeships and professional careers. Delivered in partnership with the UK’s top universities and major employers the programmes support over 1,000 students each year from across the UK.

The successful candidate will lead on the development of a brand-new Tech and Digital Pathways to the Professions programme due to launch in Sep 2027 working with colleagues across the organisation. They will also manage and deliver, a range of other cohort-based employability programmes delivered both online and in-person. They will join a small and passionate team, led by the Head of Employability Programmes, and will play an important role in contributing to the on-going success of our programme work and industry engagement strategy.

Main duties

This role is responsible for leading on the design, planning and delivery of the new Tech and Digital programme (pre 18), alongside planning delivery for the existing employability programmes including our current Careers Plus (post-18) programmes in the tech & digital sector.

Programmes design and delivery

• Design a suite of interventions and activities for the new Pathways to Tech & Digital programme for launch in September 2027 leveraging our existing Sutton Trust theory of change, previous evaluations and models adapted from existing programmes. The role will work closely with the Senior Employability Manager and other colleagues across the team responsible for employer engagement, evaluation and marketing to ensure successful launch.

• Deliver existing employability programmes including our current Careers Plus (post-18) programme to launch the next cohort in April 2027, liaising with the Alumni team to ensure alignment with overall alumni engagement.

• Plan, project manage and deliver a range of online and in person activities within those employability programmes including launch events, career insight activities, academic taster sessions, skills workshops, group projects, networking, information and advice sessions etc. Some activities will also be in-person at employer partners.

• Liaise with colleagues in the Employer Engagement team to plan and delivery work experience placements, insight days and employer volunteering across programmes.

• Design engagement and comms plans for programmes to ensure strong student engagement and retention

• Work with colleagues to build and manage relationships with industry partners from across a range of sectors, who fund and support delivery across the programmes

• Managepartnerships with external delivery organisations (including universities and 3rdsector facilitators) to ensure the sessions and content of the programmes meet its intended aims

• Ensure all events and activities are risk assessed and delivered in line with both health and safety and safeguarding policies and best practice

• Liaise with colleagues in the evaluation team to manage the monitoring, evaluation, accountability and learning across programmes supporting strong response rates, stakeholder reporting and adapting programme design and delivery based on feedback.

• Lead programme transition and change, balancing the delivery of existing programmes with the development and implementation of new initiatives

• Manage programme budgets and reporting process

Team responsibilities

• Line manage a Programme Assistant who supports across programmes

• Working with the Development team, manage the evaluation and reporting of programme activities including reporting/presenting to funders

• Other duties as necessary from time to time

Organisational responsibilities:

GDPR

• Being conscious of how the GDPR relate to your area of work

• Monitoring and raising issues or potential issues as they arise

Safeguarding

• Being aware of and actively working to include safeguarding within all aspects of work

• Raising issues or potential issues as they arise

Fundraising

• Acting as a representative and ambassador of the Sutton Trust when interacting with external contacts and particularly (prospective) donors

• Engage with fundraising and/or donor-related activities if required (e.g., contributing to funding proposals, reports or donor meetings)

Health & Safety and Office

• Familiarising yourself with the Trust’s Employee Safety Handbook, and your individual H&S duties and responsibilities.

• Reporting any H&S concerns or issues as they arise, either at home or in the office, as appropriate.

• Being aware of trigger points and informing the Ops team as needed e.g. when moving address or adjusting home workstation setup.

• Ensuring line reports are completing all H&S training.

• Regularly checking in with line reports on any H&S concerns, particularly when lone working/working from home.

• Acting as the Trust’s first point of contact, by providing a responsive and efficient service for general external and internal telephone and email enquiries

HR

• Line managing, motivating and proactively supporting Programmes Assistant: Employability in their professional development

• Following the Trust’s HR policies relating to line management and engaging with relevant processes as necessary

Person Specification

We welcome applications from individuals who have experience in:

• Managing projects/programmes, including event design, planning, administration and delivery

• Developing and launching new programmes or initiatives, using evidence, insight and innovation to deliver high quality programming

• Experience of leading programme change and transition

• Leading young person-facing events and activities, including awareness of best practice in supporting student needs, ideally with experience of digital delivery

• Facilitation of sessions with young people in person or online

• Building and Managing relationships with both contracted and voluntary delivery partners as well as diverse stakeholder groups including corporate or funder relationships;

• Using data to design and deliver programmes

• Monitoring and evaluation, reporting, and administration

• Budget management

• Working within or an understanding of the not for profit sector

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage

• Demonstrates a high degree of initiative and leadership when delivering projects and events

• Has strong organisational skills including the ability to multi-task and prioritise

• Excellent verbal and written communication and strong analytical skills

• Has first-class interpersonal skills - a natural ambassador able to represent the Sutton Trust in a range of settings

• Is eligible to work in the UK

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: 43,000 - 44,000 per annum

• Working location: Minimum of two office days per week. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.

• A DBS check may be required

• Please note that we are unfortunately not a licensed visa sponsor

Interviews

Applications should reach us by Tuesday 29th September, with first round interviews held over Zoom on Wednesday 7th October, and second round interviews held at our London offices on Thursday 15th October.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Supporter Care Officer (Fundraising)

The Royal Free Charity is seeking an ambitious, motivated and talented supporter care officer to join their fundraising team.

This is a fantastic opportunity to use your skills to make a real, visible difference to patients, staff and medical research across north London.

Role details

· Salary: £30,724 - £33,910 per annum - subject to skills and experience   

· Hours of work: 37.5 hours a week over five days

· Base: Hybrid working for the foreseeable future, with regular attendance in  the office two days a week, including      Thursdays, at our central office:

  -   Pears Building, Pond Street, London, NW3 2PP

Other office days may be worked from other sites at:

  - Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

  - Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The supporter care officerwill report to the senior individual giving manager.

We are looking for a Supporter Care Officer to deliver an exceptional experience for our fundraising supporters, ensuring every interaction with Royal Free Charity is positive, engaging and supporter centred.

The postholder will combine excellent front-line supporter stewardship with a proactive approach to improving processes and ways of working, helping to ensure supporters receive the highest standard of care throughout their journey with us.

The team

Our dynamic fundraising department generated £4.5m through donations in 2025/26, and we are now preparing for an ambitious £50m fundraising campaign in support of a ground-breaking £100m cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter-focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises three teams which work closely together to achieve our shared objectives:

• Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, and special events to support these activities.
• Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.
• The Fundraising Operations team develop and maintain the foundation to underpin and support the fundraising activity of the entire department, including campaign operations, data, governance, prospect research and stewardship.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce and driven by medical research with global impact.

We support over 17,000 NHS staff and two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals, as well as more than 30 NHS services.

Through the programmes, services and equipment we fund, we make a direct and lasting difference to patient care.

Equality, diversity and inclusion

As an equal opportunities employer, the Royal Free Charity is committed to creating a diverse and inclusive workplace. We welcome applications from all suitably qualified candidates and encourage applicants from a wide range of backgrounds to apply.

We live our values of dedication, innovation, partnership, energy and respect in everything we do.

Benefits:

Core benefits

• 25 days annual leave plus UK bank holidays and a three-day office closure between Christmas and New Year 
• Annual leave increases to 30 days after five years’ service
• Generous pension scheme – we match your 4% contribution and up to 9%
• Enhanced sick pay, maternity and paternity packages
• A flexible working policy

Financial wellbeing

• Access to expert financial advice via the London Credit Union
• Discounts with the Blue Light Card
• Death in Service benefit

Health & wellbeing

• Subsidised gym, pool and classes at our Rec Club in Hampstead
• Secure cycle parking and showers
• Fortnightly guided meditation
• Free massage therapy from our complementary therapy team
• Menopause peer support group
• 24/7 Employee Assistance Programme for confidential advice and support