Operations and business development lead jobs

As part of an ambitious Business Development team, you’ll work closely with partners from the commercial, not-for-profit and government sectors to plan and implement activities that enable people to report crime without fear.

Reporting to the Head of Business Development, you will work collaboratively, whilst showing initiative and proactivity. Much of the work we do is cutting-edge for the sector and as such, we welcome creativity, curiosity and a solutions-based approach. 

The Account Manager position is very varied – liaising closely with Operations, MarComms and our Data teams and of course, at all times, overseeing and meeting partners, producing reports and writing evaluations. 

You'll find the job pack below, and you can apply via our careers page via the link.

Please note that you must submit both a CV and a covering letter to be considered for this role.

Please ensure that your application reflects your genuine voice and experiences that demonstrate your suitability for this role.

Operations Manager

Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland?

We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team.  

Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.

Position: Operations Manager

Location: Leicester/Hybrid (1 home working day per week until after settling in period)

Salary: £40,000 per annum

Hours: Full-time

Contract: Permanent

Closing Date: 24th February 2026. Please note this role may close sooner than advertised.

About the Role

As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves.

You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.

Key areas of responsibility include:

• Leadership
• Service Delivery
• Quality Compliance
• Performance Monitoring and Reporting
• Operational Excellence
• Office Management
• Partnerships and Collaborations

About You

An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations.

Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management.

This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter.

About the Organisation

Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898.

The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold.

‘I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is’

Benefits include:

• Remote working policy to work from home for part of the week.
• 28 days of annual leave, including bank holidays and 4 privilege days per year,
• Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%
• An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
• Opt-in health scheme
• Development opportunities

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Hours: 37.5 per week (Monday to Friday)
Salary: £32,765 per annum (South East Weighting inclusive – pay award pending)
Contract: Full-time, permanent
Location: Rock UK Carroty Wood, Tonbridge

We are looking for a motivated and experienced Business & Operations Manager to oversee the efficient and effective running of Carroty Wood’s administrative and business support functions. This is a key leadership role, ensuring excellence across bookings administration, commercial operations, and customer experience, while supporting the Centre Director and Leadership Team to deliver the Centre’s strategic and missional goals.

Motivated by your Christian faith, you will be able to clearly and respectfully communicate Rock UK’s Christian ethos, mission and values to staff and guests of all faiths and none.

You will need to have:

• Excellent organisational and administrative skills

• Experience of leading and motivating a team

• Strong interpersonal and communication skills

• Good working knowledge of Microsoft Office and familiarity with accounting processes

• The ability to work both independently and collaboratively

This role is subject to an Occupational Requirement (OR) that the successful applicant is a Christian who is committed to the values, beliefs and behaviours set out in our Statement of Christian Beliefs and Ethos.

Applications will be reviewed upon receipt.

About African Rainbow Family

African Rainbow Family (ARF) is a UK-based, lived-experience-led grassroots organisation working with and for LGBTIQ+ refugees and people seeking asylum of African heritage and the Global Majority.

ARF was founded in 2014 in response to the criminalisation and persecution of LGBTIQ+ people across parts of Africa and the Commonwealth. The organisation provides advocacy, peer support, advice, training and counselling, while campaigning locally, nationally and internationally to challenge injustice and promote equality and human rights.

ARF operates from its head office in Manchester and has centres in Leeds, Birmingham, London and Swansea.

About the Role

The Operations Manager role is a new and senior position within African Rainbow Family and will play a key role in supporting the organisation’s strategic and operational development.

The postholder will be responsible for overseeing the day-to-day running of the organisation, managing staff and volunteers, ensuring effective service delivery and leading on income generation and funding applications.

The role works closely with the Chief Executive Officer, Trustees, staff, volunteers and external stakeholders to ensure ARF operates effectively, sustainably and in line with its values and objectives.

Key Responsibilities

The postholder will be responsible for:

• Managing the day-to-day operations of African Rainbow Family, ensuring efficient and effective organisational delivery

• Line managing staff and volunteers, including recruitment, induction, supervision and performance management

• Overseeing service delivery across all ARF centres to ensure consistency, quality and compliance with funder requirements

• Managing organisational budgets and monitoring expenditure against agreed targets

• Leading on income generation, including researching funding opportunities and writing grant and funding applications

• Developing, reviewing and implementing organisational policies, procedures and systems

• Ensuring compliance with governance, safeguarding, health and safety and regulatory requirements

• Building and maintaining relationships with funders, partners, commissioners and key stakeholders

• Supporting strategic planning and reporting to the CEO and Board of Trustees

Person Specification

Essential

• Minimum of two years’ experience in an operations, project or organisational management role

• Proven experience of managing staff and volunteers

• Experience of managing budgets and financial reporting

• Demonstrable experience of researching and writing successful grant or funding applications

• Knowledge of charity governance, compliance and operational processes

• Strong organisational, communication and leadership skills

• Ability to work independently and manage competing priorities

Desirable

• Experience working within the charity or voluntary sector

• Experience working with LGBTIQ+ refugees or people seeking asylum

• Knowledge of asylum, immigration or human rights policy

• Experience using databases or CRM systems (e.g. Salesforce)

• Experience in advocacy, campaigning or media work

Benefits

• 28 days annual leave including Bank Holidays

• NEST pension scheme

• Flexible working arrangements

• Birthday leave and two wellbeing (duvet) days per year

• Cost-of-living support

• Paid sick leave after six months’ service

• Training, development and progression opportunities

• Salary review and employee reward scheme

• Free on-site parking

• Accredited Living Wage Employer

Equality, Diversity and Safeguarding

African Rainbow Family is committed to equality, diversity and inclusion and welcomes applications from people with lived experience of the asylum system, LGBTIQ+ people and individuals from Black and Global Majority backgrounds.

This role is subject to a Genuine Occupational Requirement and is therefore open only to applicants who identify as lesbian, gay, bisexual, transgender or intersex.

The post is subject to an enhanced DBS check. ARF is committed to safeguarding and to providing reasonable adjustments throughout the recruitment process.

We are seeking a leader with a hands-on approach to lead our small team of administrative staff and support our Board of Trustees and members to help shape and implement our strategy for the future. You will manage the day-to-day operations of the organisation, translating the strategy into practice to help the organisation grow and deliver real value to our members.

About Us
ACAT is a charity dedicated to advancing Cognitive Analytic Therapy (CAT) through training, accreditation and the provision of continuous professional development to CAT Therapists. Also, through research and promotion of CAT as a valuable and valued talking therapy.

About you
We are looking for someone who is an experienced leader with a knowledge of and understanding of CAT who is:
A strategic thinker
Able to set, manage and report on budgets
An excellent communicator with a proven track record of implementing change

Why Join ACAT
The opportunity to work with dedicated professionals to develop CAT training and the governance of CAT therapists
30 days annual leave for FTE (Pro Rata)
Flexible working arrangements with both home working and some team-based hours each month at the office in Dorchester, Dorset, and attendance at ad hoc meetings and events in person within the UK from time to time.

This is a permanent contract; part-time flexible 14 hours per week subject to successful completion of a 6-month probationary period.

Closing date: Wednesday 11th February 2026

Lead complex, high-impact services that support people to live well and help shape the future of social care in Southend.

Applications close: 9 a.m. Thursday 26th February 2026
Location: Southend-on-Sea and services-based

About Southend Care

Southend Care is a wholly owned local authority company delivering a broad range of adult social care services, including older people’s care homes, domiciliary care, supported living, mental health services and community-based provision.

Operating across multiple locations with a lean, committed leadership team, the organisation is known for its adaptability, responsiveness and ability to manage change in a challenging and fast-moving environment.

With a refreshed board, new non-executive directors and a renewed focus on culture, engagement and commercial resilience, Southend Care is looking ahead with confidence. We are also on a journey towards providing services for children and young people, so there has never been a better time to join us.

About the role

Southend Care is seeking an experienced, hands-on Director of Operations to play a pivotal role in leading and shaping high-quality social care services across the city. This is a rare opportunity to join a values-driven, commercially aware organisation at an exciting point in its evolution, helping to strengthen operational performance, embed a positive culture and support sustainable growth.

As Director of Operations, you will take overall responsibility for the operational leadership, quality, safeguarding and performance of services. Working closely with the Managing Director and Director of Corporate Services, you will provide visible, credible leadership to managers and frontline teams, ensuring services are safe, person-centred and financially sustainable.

You will play a central role in developing managers, strengthening consistency across services, improving engagement with stakeholders and service users and supporting opportunities for service development and growth.

This is a genuinely hands-on role in a small senior team, requiring someone who is comfortable rolling up their sleeves while also contributing strategically to the organisation’s future direction.

Who we are looking for

We are looking for an operationally strong, people-focused leader with senior experience across social care and a deep understanding of regulated services. You will bring credibility in areas such as safeguarding, quality improvement and service delivery, ideally in older people’s services, domiciliary care, mental health or supported living.

You will be comfortable working autonomously in a lean environment, visible and approachable in your leadership style and confident holding managers to account while building trust and rapport.

Commercial awareness, adaptability and a collaborative mindset are essential, as is a genuine commitment to service user and staff experience.

Above all, you will bring the energy, personality and practical leadership needed to thrive in a close-knit team and help Southend Care continue to evolve and succeed.

Please click 'Redirect to recruiter’ to be redirected to the Peridot Partners website, where you can find full details of the candidate profile and register your interest to apply.

Applications for this role close at 9 a.m. Thursday 26th February 2026.

Reports to: CEO, sits on Senior Management team with CEO and Head of Advice (HOA)

Responsible for: Finance officer and Executive Admin Assistant

Location: Hybrid (Remote based but with attendance required at key events and meetings in London).

Role Purpose
To lead on finance, governance and resources at SMT, providing senior insight on strategy and development. This role requires initiative, flexibility, a willingness to support colleagues across the organization, and strong organisational and communication skills,  including board reporting, leadership on finance reporting to the SMT and board with the ability to manage complex, detailed analysis. This role is well suited to someone aspiring to move into wider senior management; we place high value on ambition and a strong commitment to development within a high-performing organisation at Citizens Advice Lewisham.

Key Responsibilities
Finance Management: Manage income against expenditure with the CEO and HOA. Prepare management reports, budgets and forecasts, annual accounts and manage the audit and trustee annual report process. Provide strategic insight to the SMT on finance.

Governance and compliance: Manage the preparation of agendas, minutes, actions, board meetings, governance calendar and regulatory submissions, also ensuring that LSA obligations are met through scheduling review and approval by trustees on an annual basis.

Support systems Management: Oversee support to day-to-day operations, ensuring the team have the equipment and operating systems necessary to meet all obligations and objectives.

Management:  manage the Executive Assistant and Finance Officer.

Manage external contracts: Working with the CEO and HOA, ensure all contracts are fit for purpose and are good value for money and are delivering agreed outputs.

IT and phone systems: Manage the provision of IT services and our internal systems, building effective relationships with providers and ensuring continued and effective operations are available to the team.

SMT strategy: Providing strategic insight to the SMT on potential risks and opportunities for development across all areas of the role.

HR: Manage all HR functions including grievances, wellbeing, disciplinary, recruitment and onboarding. Working with the CEO to manage consultations with the union. Monitor and report to SMT and board on these areas.

Communication: Foster effective communication with colleagues and external stakeholders, ensuring clarity and collaboration and accountability.

Flexibility and Support: Demonstrate flexibility, ownership and collaboration to ensure smooth service delivery across the organisation.

Any other relevant administrative and support duties required to ensure the smooth running of the bureau.

Important Notice: Before you apply, please download and complete the application and diversity forms on our website. You will need to upload a completed application form and a diversity form to be considered for this role.

We are looking for an experienced administrator and grant writer who is passionate about migrants’ rights and democratic reform to start working in March 2026.

We are looking for a part-time Operations and Fundraising Manager to support our Executive Director and staff team in the day to day operations of the organisation, including office tasks, support with reporting and fundraising, diary management and administrative support.

Our organisation

Migrant Democracy Project (MDP) is building migrant power in the UK. We want all residents, no matter where they are from, to have the right to vote, use the power of the vote, and get elected to build a society rooted in justice, freedom, and solidarity. A society where migrants’ interests and needs are heard, included and represented in all levels of UK politics. 

Contract

This is a fixed term contract for 12 months (with the possibility of extension depending on future grants), £37,000 pro rata (£22,200 per year), with an early March 2026 start. We are open to this being a PAYE or contractor (self-employed) position.

Benefits include:

• 25 days of paid annual leave pro rata, plus bank holidays. In addition, the MDP office closes for two paid weeks over Christmas and New Year.

• 4% pension (3% employer and 5% employee contributions)

• Access to training and mentoring opportunities to develop in the role, if needed.

• Flexibility in working hours and TOIL.

• Central London office space.

We are looking for an administrator who can work the equivalent of 3 days per week hours flexibly, adapting to the needs of the organisation. When work is carried out by any Migrant Democracy Project employee outside normal working hours, time off in lieu is applied.

Location and working hours

Migrant Democracy Project’s office is in Vauxhall, London. Staff have daily access to the office and the team co-works from there regularly. This role can be done remotely, however, we expect the role-holder to join the team in-person for strategy days which happen every few months. 

This is part-time role at 0.6 FTE. Working days are flexible, equivalent to 3 days per week between Monday to Friday, as long as most of the hours match MDP’s usual working hours (9:30 am - 5:30 pm). The role holder can also have different working days on different weeks as long as that is communicated well in advance and noted in the team calendar.

The role is based in the UK and open to individuals with an existing right to work in the UK.

Responsibilities

We are looking for a strategic Operations and Fundraising Manager who can skillfully identify the organisational and team needs and can propose and implement solutions, ranging from project management tools, HR systems, and other systems tools. The ideal candidate will be scanning the horizon, ensuring the organisation has the appropriate policies and thinking long-term about its financial and organisational needs.

Lead the Operational Management of Migrant Democracy Project

• Review existing operational policies and procedures, identify improvements and updates, and implement them to ensure the smooth running of Migrant Democracy Project.

• Lead the development and implementation of operational infrastructure, including systems for project management to ensure efficient progress of the organisation’s objectives.

• Ensure Migrant Democracy Project is in compliance with relevant policies, including data privacy, safeguarding, risk register, and others and support the team in implementing them.

Lead on People Management and Recruitment

• Implement and manage all people and culture functions and internal processes including systems for leave, TOIL, employment contracts, and other identified needs.

• Support the Executive Director with recruitment processes, such as job vacancy promotion, sifting application forms and booking interviews.

• Ensure all members of staff, including consultants, have all their documents, including contracts and consultant agreements, up to date and that systems are in place to support the team to navigate probation and contract renewals.

Fundraising and Evaluation 

• Identify grant opportunities for the organisation, manage application deadlines and work with the staff team to support writing grants.

• Maintain MDP’s grant database up to date and manage Google Drive grant documentation folders, including supporting the Executive Director to meet funders’ requirements such as quarterly reports.

• Manage and track staff budget sheets for grants, working with the Finance Manager.

• Support the Executive Director and all team members in writing progress reports to funders, both when required and proactive updates to all funders. 

• Implement an evaluation system to be able to measure and report on outputs required by each grant.

• Liaise with MDP’s staff team to collect data for evaluation reports.

Lead on online systems for the team

• Manage MDP’s Google Drive folders, ensuring information is up to date.

• Manage staff access to shared workspaces and folders.

• Manage staff accounts, such as creating new emails and managing permissions.

• Manage MDP’s generic info inbox and direct queries to relevant staff where applicable.

• Support the Executive Director with new staff onboarding and manage their Google Suite access. 

Diary and Office Support

• Support with booking rooms and team meetings as needed e.g. team Strategy Days.

• Create a calendar of relevant MDP events for all staff and support the team’s long-term project planning.

• Manage travel and accommodation booking for MDP staff members for required events.

• Process all relevant office orders, such as printing, stationery and office equipment.

• Regularly assess office needs and proactively ensure the stocks of MDP materials (such as leaflets, business cards, etc.) are appropriate. 

Finance Support

• Work with the Finance Manager to create budget templates and monitor them regularly.

• Pay small invoices under £500 and process staff expense forms on a monthly basis.

• Manage MDP’s invoice folders and create invoices from MDP’s templates when required.

• Submit relevant invoices and receipts to Xero’s inbox.

• Manage MDP’s Soldo account and top-up expense cards for staff as appropriate.

Qualifications

We are looking for an organised and efficient Operations and Fundraising Manager with the following essential skills:

• At least three years of demonstrated experience of leading projects or teams, including managing multiple people and budgets

• Demonstrable experience in fundraising, such as grant writing.

• Excellent organisation skills, with extensive experience in project and program management, and a proven ability to plan, organise, and lead the implementation of plans and processes.

• Experience of creating systems and organisational processes that are effective, efficient, and embed and socialise them with the team and key external partners.

• Experience in project monitoring and evaluation.

• Experience using Xero, Soldo or similar software for processing invoices and expenses.

• Experience in diary management.

• Excellent knowledge using Google Suite.

• Comfortable in a start-up environment and experience working in a small team, where flexibility is required to meet emerging tasks and deadlines.

• Excellent attention to detail and communication skills.

Essential behaviours:

• Show a passion for and commitment to our values and building migrant power.

• Be able to work inclusively and build engagement and trust with people of all backgrounds.

• Show a willingness to take initiative in the pursuit of Migrant Democracy Project’s goals. Take responsibility for delivering your work to a high standard, and be able to ask for support when you need it.

• Be able to work independently and in a remote environment, whilst valuing opportunities to work as part of a close team.

• Be a good team player, able to liaise effectively with different team members and draw on people’s expertise and specialisms to make decisions and ensure progress.

• Treat Migrant Democracy Project’s staff and partners with dignity, respect and care - building strong and impactful relationships where possible.

Decision-making timeline

We are looking for the Operations and Fundraising Manager to start in early March 2026. The applications will be reviewed on a rolling basis.

Interview process

● Stage 1: shortlisted candidates will be invited for a 15 minute interview via phone or Zoom.

● Stage 2: if successful after Stage 1, shortlisted candidates will be invited for a 75 minute interview via Zoom or in-person depending on the candidate’s place of residence. This will include a practical exercise and questions about your experience. You will have an opportunity to ask us questions as well.

Operations Coordinator

We are seeking an organised and reliable Operations Coordinator to support people processes, systems and day to day operations within an international environmental charity working to protect rainforests and support local communities.

Position: Operations Coordinator
Salary: £28,000 per annum
Location: Hybrid, Cornwall (3 days office based, 2 days home based)
Hours: Full time
Contract: Permanent
Closing Date: Monday 23rd February

About the Role

This role plays a key part in keeping the organisation running smoothly behind the scenes. Working closely with the Head of People and Operations, you will provide practical administrative and coordination support across HR, IT systems, tools and office management.

The role offers variety and the opportunity to grow over time, with scope to take on more responsibility as your experience develops.

Key responsibilities include:

• Supporting HR administration including onboarding and offboarding
• Maintaining HR systems and employee records
• Managing HR inbox queries and supporting recruitment administration
• Coordinating IT access, equipment and digital tools for staff
• Acting as internal administrator for systems such as Google Workspace and Slack
• Supporting office management, suppliers and subscriptions
• Acting as a first point of contact for operational queries
• Maintaining internal policies, guidance and documentation
• Supporting risk, compliance and incident recording
• Identifying opportunities to improve systems and ways of working

About You

You will be organised, dependable and enjoy helping others work effectively.

You will have:

• Experience in an administrative or coordination role
• Strong attention to detail and ability to manage multiple tasks
• Confidence using digital systems and learning new tools
• Clear communication skills and a collaborative approach
• Good judgement when handling queries and knowing when to escalate
• A strong commitment to equity, diversity, inclusion and safeguarding
• Fluency in written and spoken English
• A genuine interest in, and commitment to, the humanitarian and environmental principles of the charity

It would be great (but not essential) if you also have:

• Experience in operations, HR or office support
• Experience working in a charity or values led organisation

About the Organisation

This organisation works internationally to protect rainforests and support Indigenous and local communities. Their approach is rooted in partnership, trust and local leadership, helping communities build resilience against the drivers of environmental destruction.

They are committed to equality, diversity and inclusion and operate robust safeguarding practices across their work.

Benefits

• Flexible working with opportunities to work from home and from the office
• Employee Assistance Programme providing 24/7 wellbeing support
• Learning and development budget and access to training
• Generous annual leave and enhanced family leave policies
• Paid time off for volunteering and payroll giving scheme
• Supportive and inclusive working culture

Other roles you may have experience of could include: Operations Assistant, HR Administrator, Office Manager, People Coordinator, Business Support Officer, Operations Officer, Executive Assistant, Administrative Coordinator. #INDNFP

If this role sounds like a good match for your skills and values, we would love to hear from you!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

A place to drive change
 
Location: Bradford, Hybrid (2–3 days in the office, with travel as required for meetings/training)
Salary: circa £77,405 per annum, plus essential car user allowance of £1,250
Contract type: Permanent
Hours: 35 per week, Monday – Friday, 9am–5pm
 
Thousands of families across the country rely on us for safe, affordable and sustainable homes. As we continue to modernise our services and evolve how we work, our technology foundations have never been more important.
 
It’s this belief – that everyone deserves a place to call home – that drives everything we do. Together, we’re finding new ways to innovate for our customers, strengthen the way we operate, and create a thriving workplace that supports everyone.
 
If you're looking for a role where you can lead meaningful change, bring big ideas, and shape the future of our digital operations, this is the place to be.

About the role

Lead, transform, and protect our digital future.
 
We’re searching for a Head of IT Operations & Service Delivery who can seamlessly combine deep technical expertise with strong strategic leadership. You’ll be responsible for ensuring the technology our colleagues and customers depend on is available, secure, resilient and cost-effective—while leading two pivotal functions: Service Operations and Technical Operations.
 
This role suits someone who thrives in complexity, owns outcomes, and embraces the challenge of stabilising today while architecting tomorrow. Whether you’re resolving a critical incident, strengthening our cyber posture, or driving our cloud migration roadmap, your impact will be felt across the organisation.

Salary

The spot salary for this role is £77,405 per annum for candidates who fully meet the requirements.
If you’re still building some of your skills or experience, you may start at 5% or 10% below spot, with clear progression opportunities and structured support.

About you

•     Proven experience leading IT Operations in complex, multi-system environments.
•     Strong understanding of security frameworks, threat detection, incident response and operational cyber maturity.
•     Experience with IaaS, PaaS, SaaS and hybrid cloud strategies.
•     Technical depth across infrastructure, networking and enterprise systems.
•     Experience maturing and enforcing release management frameworks aligned to ITIL best practice.
•     Strong understanding of infrastructure and application dependencies during releases and changes.
•     Excellent communication, relationship-building and influencing skills at senior levels.
•     A proactive, forward-thinking approach to risk, service improvement and operational excellence.

A place to build a future

We’ve got big ambitions, and we’re looking for people who want to grow with us. You’ll have the chance to expand your skills, shape your career and thrive in a collaborative, supportive environment.

What you’ll receive:

•     28 days’ holiday, plus bank holidays, birthday leave, and the option to buy more.
•     Health & wellbeing support including a cash health plan, online GP, Health MOTs, gym discounts and a volunteering day.
•     Financial benefits including car leasing options, salary sacrifice schemes and exclusive discounts.
•     Future security with both Defined Contribution and Defined Benefit pension schemes, plus life assurance at three times your salary.
•     Family-friendly policies including enhanced parental leave and flexible working.
•     Career development through management and leadership training, apprenticeships and more.

This is more than a job—it’s a place where you can make a real difference, be valued and grow your career.

We’re committed to inclusion

We celebrate diversity and strive to create a workplace where everyone feels respected, supported and able to thrive.
 
If you need reasonable adjustments during the recruitment process, let us know—we’ll make it happen.
 
Please note: Candidates must have current eligibility to live and work in the UK. Accent does not hold a sponsorship licence.
 
If you’re looking for a place where you can make a meaningful difference—to society, to our organisation and to your future—apply now.
 
Recruitment Agencies: We work exclusively with partners on our PSL and do not accept speculative approaches.
 
You may have experience of the following: Head of IT Operations, IT Operations Manager, Service Delivery Lead, ITIL, Azure Operations, Cloud Migration, Service Management, IT Infrastructure, Enterprise Networking, Cyber Security Operations, Incident Response, Operational Resilience, Disaster Recovery, Business Continuity, P1 Incident Management, Platform Operations, IT Service Desk, Technical Operations, etc.
 
REF-226 184

Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Based at any of our Wetland Discovery Sites – Castle Espie BT23, Washington NE38, Martin Mere L40, Slimbridge GL2, Llanelli SA14, London SW13 or Arundel BN18.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.

About The Role

WWT is the charity for wetlands.

This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.

Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.

You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.

You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.

About You

To join as our Assistant Director of Operations, you will need to evidence:

• Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
• Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
• Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
• The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
• An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
• A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
• Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from our Employee Assistance Programme

Closing Date: 23rd February 2026

N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Your new company

This government-funded charity is embarking on an exciting period of organisational improvement. As they continue to strengthen their internal structures, they are seeking an HR & Operations Improvement Consultant who can enhance HR service delivery, streamline processes, and support operational excellence. You will join a purpose-driven organisation committed to improving its internal effectiveness and supporting meaningful impact.
Your new roleIn this hands-on and strategic role, you will lead key initiatives across HR operations, process improvement, onboarding, and organisational workflow development. Your responsibilities will include managing HR administration, improving cross-departmental processes, and developing clear Standard Operating Procedures (SOPs). You will also play a crucial role in delivering onboarding, training, and change-management activities, ensuring staff have the tools, systems, and processes to succeed.

Key areas of focus include:

• Managing and improving HR operations, HRIS data, documentation, recruitment admin, and compliance.
• Leading full onboarding for local and remote staff, including toolkits, inductions, and feedback-led improvements.
• Mapping workflows and developing SOPs, guidelines, templates, and process maps.
• Driving organisational process redesign, documentation, and governance across departments.
• Delivering training on new processes and supporting wider change initiatives.

This is a highly influential role where you will improve operational consistency, strengthen internal systems, and embed better ways of working across the organisation.

What you'll need to succeed

To thrive in this role, you will bring:

• Minimum 5 years' experience in HR operations, process improvement or HR/operations integration.
• Proven ability to design SOPs, workflow maps, onboarding programmes and HR frameworks.
• Strong understanding of HRIS systems, HR policies, compliance standards, and office management.
• Excellent communication, analytical and organisational skills, with exceptional attention to detail.
• Confidence in leading training sessions, supporting change, and collaborating with senior leaders.

This role requires a proactive, solutions-driven professional who can balance operational delivery with strategic improvement.
What you'll get in return

This is an opportunity to make a significant impact within a mission-led organisation undergoing transformation. You will play a pivotal role in shaping modern HR and operational practices, improving efficiencies, and enabling staff to thrive. This is an excellent next step for a candidate seeking meaningful work, project variety, and the chance to drive positive organisational change.
What to do nowIf you're ready to take on a fast-paced, influential role where your expertise will directly strengthen organisational capability, we'd love to hear from you.

Apply today to be considered for this exciting 6-month opportunity.

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Harris Hill is delighted to partner exclusively with Rory Peck Trust to recruit their new Finance & Operations Manager.

For thirty years Rory Peck Trust has been a lifeline for freelance journalists around the world. Independent journalism provides us with the facts we need to make informed decisions, Often, those on the frontlines are freelance truth-tellers, without the support of a large news organisation. The Rory Peck Trust seeks to empower them with the knowledge, resources and resilience they need to report from some of the most dangerous places in the world, safely and without fear. It provides training, equipping freelancers with potentially lifesaving first aid skills. It offers emergency financial assistance when things go wrong. And it ensures access to mental health therapy, enabling those who have experienced trauma to continue their vital work. The Trust also advocates for freelancers, honouring the world's best independent journalism at the Rory Peck Awards every November.

Over the last three decades it has helped more than 3,300 journalists, providing more than £3 million in financial assistance, every penny donated by the Trust's donors and supporters, drawn largely from UK, European and US media. But thirty years after it was founded, demand for the Trust's services is greater than ever. 2025 was the deadliest ever for members of the media, while near record numbers of journalists are in jail.

Role details

• Position: Finance & Operations Manager
• Location: Central London & home working
• Contract: Permanent, full-time (flexible working available, including 4 days per week)
• Hybrid: 1 day per week in the Central London office
• Salary: £55,000 per annum
• Reports to: Executive Director

The Role

The Finance & Operations Manager is a senior, hands-on leadership role, responsible for ensuring the Trust is financially robust, well-governed, legally compliant and operationally effective.

Reporting to the Executive Director and working closely with the Board of Trustees, the postholder will lead on finance, HR, IT and organisational systems, and act as Secretary to the Board. This role provides the operational backbone that enables the Trust's programmes, partnerships and advocacy work to succeed, and requires confidence, judgement and discretion at board level.

Key Responsibilities

• Lead financial management, including budgeting, forecasting, cashflow and reporting
• Prepare management accounts and liaise with external accountants and auditors
• Support the Board on financial planning, reserves, and organisational risk
• Act as Secretary to the Board, coordinating meetings, papers and governance records
• Ensure compliance with Charity Commission and regulatory requirements
• Lead HR operations, including recruitment, contracts, policies and staff wellbeing
• Oversee IT systems, data protection, insurance, contracts and operational risk
• Drive improvements in systems, processes and organisational efficiency

Person Specification

Essential

• Significant experience in a senior finance, operations or business role
• Strong financial literacy, including budgeting and working with auditors
• Experience supporting Boards or senior governance structures
• Good working knowledge of HR processes and employment best practice
• Highly organised, detail-oriented and professional, with strong judgement
• Confident communicator, able to work effectively with trustees and advisers

Desirable

• Accountancy qualification
• Experience in the charity, media, human rights or international development sectors
• Knowledge of UK charity governance and Charity Commission requirements
• Experience in safeguarding or high duty-of-care environments

Why Join Rory Peck Trust

This is a rare opportunity to play a central leadership role in an organisation with global reach and real-world impact. By strengthening the Trust behind the scenes, you will help protect freelance journalists working on the frontlines of truth at a time when independent journalism matters more than ever.

Equity, Diversity and Inclusion

We want to build a diverse, equ

Salary: £37,000 – £41,000 per annum (depending on experience)
Location: Reigate, Surrey (with some hybrid working)
Contract: Full-time
Closing Date: 12th February 2026
Start date: ASAP with consideration given to notice periods

Do you have the vision, leadership and compassion to transform the futures of women experiencing homelessness?

Keychange is a Christian charity with over 100 years of experience supporting people facing vulnerability. Today, we provide specialist housing for women and young people experiencing homelessness, alongside residential care for older people across the South and South West of England.

We are now seeking an exceptional Women’s Homelessness Lead (Surrey) to shape and lead our specialist women’s homelessness service at Wayside Community in Reigate. This community is a 19 bed, 24-7 supported housing for women experiencing homelessness. This is a rare opportunity to combine frontline leadership, strategic development, and church and community partnership building in a role with real depth, influence and impact.

About the Role

• This is a leadership role with both operational and strategic responsibility. You will:
• Provide leadership and line management to the Deputy Manager, Senior Administrator and a skilled team of support workers
• Lead the delivery of trauma-informed, strengths-based, person-centred support
• Develop strong partnership networks across local authorities, charities, housing providers and churches
• Shape the future of Keychange’s women’s homelessness strategy across Surrey
• Represent Keychange externally and explore opportunities for future service growth

At the heart of this role is a deep commitment to co-production, dignity, recovery, community and belonging.

Who We’re Looking For

You will bring:

• Substantial experience supporting or managing services for vulnerable individuals
• A strong understanding of trauma, safeguarding, risk and recovery-based practice
• Proven ability to build partnerships and influence across multiple stakeholders
• Excellent communication and leadership skills
• Confidence engaging with churches and Christian networks across traditions
• A values-led approach aligned with Keychange’s Christian ethos

Desirable experience includes:

• Managing accommodation-based services
• Existing Church partnerships across Surrey

What We Offer

• Salary of £37,000 – £41,000
• 25 days annual leave plus bank holidays
• Hybrid working (with 4 days regularly site or community based)
• Employee Assistance Program and Life Insurance
• Contributory Pension Scheme with matched employer contributions
• Ongoing personalised learning and professional development
• A supportive, faith-centered, values-driven culture

For more information about the opportunity and for details on how to contact us informally to discuss the role in greater detail before applying, please see the job pack attached to this advert.

How to Apply
Please submit a cover letter clearly addressing the essential and desirable criteria and an up-to-date CV focused on relevant experience. Applications without a cover letter will not be considered.

Recruitment Timeline

• Deadline for submitting your application: 12 February 2026
• First screening interviews, remotely: 16 February 2026
• Full interviews in person in central London: 23 February 2026
• Start date: ASAP with consideration given to notice periods