Policy communications manager jobs
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Chief Operating Officer (COO)
Organisation: The Skill Mill
Location: Remote, with expectations to travel to Gateshead and occasional travel to other UK locations
Salary: £45,000 pa
Contract Type: 2 years fixed term contract, Full-Time
Reporting to: Chief Executive Officer (CEO)
Job Purpose:
The Chief Operating Officer (COO) will play a pivotal role in driving the operational success of The Skill Mill. Working closely with the CEO, the COO will oversee day-to-day operations through line-management of the 3 regional Operations Managers, will ensure the delivery of exceptional services, and will support the growth of our social enterprise model across the UK and beyond. This is a strategic leadership position, requiring a dynamic individual with a passion for social impact, operational excellence, and business development.
Key Responsibilities:
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Operational Leadership: Oversee all operational functions, including service delivery, project management, and workforce coordination, ensuring high standards and client satisfaction.
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Strategic Growth: Collaborate with the CEO to develop and implement expansion plans, identifying new partnerships, contracts, and opportunities to scale The Skill Mill’s impact, ensuring operational readiness and quality as the organisation scales.
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Team Management: Lead, motivate, and develop The Skill Mill’s operational delivery teams (see attached structure chart), including the Operations Managers, the Pathway Advisors, and the Supervisors, fostering a culture of inclusion, accountability, and continuous improvement. Lead workforce planning, staff development and wellbeing to ensure a sustainable, motivated and resilient workforce.
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Financial Oversight: Work with the finance team to manage budgets, monitor performance against targets, and ensure cost-effective operations while maintaining quality.
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Governance: Supporting organisation and partnership governance by contributing to papers, risk registers and performance reports, engaging in solution-focused discussion at relevant forums, and ensuring feedback loops with operational delivery teams.
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Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including local authorities, commercial clients, criminal justice partners, and community organisations.
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Compliance and Risk Management: Ensure all activities comply with legal, regulatory, and health and safety standards, mitigating risks effectively and escalating through appropriate organisational and legal pathways where necessary.
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Safeguarding: Act as senior lead and an initial escalation point for safeguarding, ensuring robust policies, training, reporting and continuous improvement.
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Impact:
- Measurement: Monitor and report on social and environmental outcomes, ensuring alignment with The Skill Mill’s mission and funding requirements.
- Performance: Work alongside partners, including Social Outcomes, evaluation and funding partners to drive performance in line with key success milestones, and engage in collaborative problem-solving to improve the offer and overcome challenges.
- Quality Assurance: Contribute to organisational quality assurance processes by providing operational insight to support effective monitoring and review. Facilitate and support quality assurance audits, reviews and continuous improvement practices across operational delivery, working closely with operational delivery teams and relevant partners to ensure learning is embedded and service standards are consistently met.
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Innovation: Drive operational efficiencies and explore innovative approaches to service delivery and trainee support.
Person Specification:
Experience:
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An understanding of, and sensitivity to, working with vulnerable or disadvantaged groups.
Skills and Abilities:
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A values-led approach to strategy, with the ability to balance social impact, quality, and financial sustainability in strategic and operational decision-making.
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Exceptional leadership and people management skills, with a collaborative and empowering approach.
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Confident in using insights from performance data and information to drive continuous improvement
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A clear, confident and inclusive communication style, with the ability to engage, motivate and align within the organisation and externally
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A collaborative approach to partnership working, with the ability to navigate differing priorities and build trusted relationships across sectors/ stakeholders.
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Proficiency in working with digital tools that support operational efficiency (e.g., CRMs, project management software, Microsoft Office/Google Suite)
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Ability to translate organisational strategy into actionable operational plans
Personal Attributes:
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Passionate about social justice, youth development, and environmental sustainability
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Resilient, adaptable, and solution-focused, with a hands-on approach to problem-solving.
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Commitment to The Skill Mill’s values of opportunity, integrity, and excellence.
What We Offer:
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The chance to make a tangible difference in the lives of young people and the environment.
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A supportive and purpose-driven work environment.
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Opportunities for professional growth as part of a growing social enterprise.
Essential Requirements:
Experience:
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Proven senior leadership experience in managing operations, ideally within criminal justice or a social enterprise, charity, or environmental services sector.
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Demonstrable ability to lead and manage complex operational delivery in multiple geographical areas, ensuring quality and consistency across teams.
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Demonstrable success in growing an organisation or enhancing service delivery, including securing contracts and partnerships.
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Experience managing diverse teams in a hybrid work environment
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Experience of working effectively with external partners, including commissioners, criminal justice agencies and/or commercial organisations.
Skills and Abilities:
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Analytical mindset with experience in budgeting, performance monitoring, and process improvement.
Qualifications and Certifications:
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A relevant degree or equivalent professional qualification (e.g., business management, operations, or social enterprise leadership) is preferred but not essential.
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Enhanced DBS check is required.
About The Skill Mill:
The Skill Mill is an equal opportunities employer and welcomes applications from all suitably qualified individuals, regardless of background.
The Skill Mill is an innovative social enterprise dedicated to transforming lives and communities. We provide employment opportunities for young people with criminal convictions, equipping them with skills and experience through delivering high-quality environmental services, such as grounds maintenance, horticulture, and flood prevention. Our mission is to reduce reoffending, enhance employability, and create sustainable social and environmental impact.
To apply please send a CV and cover letter setting out your experience, qualifications and how you meet the requirements of the person specification.
The Skill Mill is a multi-award-winning social enterprise which provides employment opportunities for young ex-offenders between sixteen and eighteen
About the role
At The Brilliant Club, we mobilise the PhD community to support students from less advantaged backgrounds to access the most competitive universities and succeed when they get there. We work with students who, because of their family income, parental history or the postcode they live in, are at risk of missing out on the life-changing opportunities linked to higher education.
We are delighted to be hiring a Senior Research and Evaluation Officer to join The Brilliant Club. This pivotal role will support the charity’s research and evaluation consultancy work through Brilliant Consulting. Through our consultancy work, we have partnered with a range of universities and education organisations, such as the Centre for Transforming Access and Student Outcomes in Higher Education (TASO) and The Sutton Trust. The Senior Research and Evaluation Officer will contribute to improving the evidence base for what works to drive fairer education outcomes and social mobility. They will do this by supporting mission-aligned organisations to conduct robust evaluations of outreach and education programmes.
The Senior Research and Evaluation Officer will join a small consultancy team and will be managed by the charity’s Director of Research and Impact. The team is also supported by several colleagues from across the organisation who work on specific projects based on their areas of expertise. The consultancy team is part of the charity’s wider research and impact team, who collectively have two areas of responsibility: evaluating and reporting the impact of the charity’s programmes and providing research and evaluation consultancy and strategy support to education organisations.
The successful candidate will have strong research skills, including in quantitative research, and will be able to communicate technical information and findings to university access and success practitioners and educators. They will also demonstrate professional skills in relation to stakeholder management and project management and will champion the charity’s values and embody them in interactions with colleagues and partners. While this role can be based at any of our offices throughout the UK, some travel will be required (mainly to London) to attend in-person meetings.
About you
The role will best suit someone who
- Has a degree in a subject involving applied research (e.g., economics, education, policy, psychology, sociology, statistics).
- Has quantitative research skills, ideally with experience of constructing comparison groups and running statistical models to understand impact.
- Has experience of mixed methods approaches, including qualitative research methods (e.g., focus groups and interviews).
- Aas knowledge of the UK education landscape, including higher education.
- An organised and methodical approach, with excellent attention to detail and ability to manage multiple projects simultaneously.
- Has excellent written and verbal communication skills, including being able to communicate with a range of external stakeholders.
- Will adhere to information security policies included in the charity’s ISO 27001 manual and complete information security training.
- Has a demonstrable passion for furthering The Brilliant Club’s mission
We support less advantaged students to access the most competitive universities and succeed when they get there.



The client requests no contact from agencies or media sales.
Housekeeper
- Hours: 20 hours (including some weekend and bank holidays)
- Location: Oxford, OX4 1RW
- Salary: £25,087 per annum (pro rata)
- Closing date: 26th March 2026 at 12 noon
We are currently looking for a housekeeper to join our friendly, professional housekeeping team at Helen and Douglas House. You will work as an integrated member of our Housekeeping Team undertaking general cleaning and laundry duties to maintain a high standard of cleanliness throughout the entire organisation reflecting the home from home ethos of Helen & Douglas House. This will include good hygiene, infection control and health and safety.
Ready to bring your skills to a role that matters?
Applications will be reviewed and invited to interview as received. We reserve the right to close the advert at any time, therefore we encourage applicants to apply as soon as possible.
Please note that everyone working for Helen & Douglas House are required to undertake a Disclosure and Barring Service check. Helen & Douglas House is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are an equal opportunities employer and value the benefits of a diverse workforce. We positively encourage applications from all areas of the community.
Hospice charity based in Oxford, providing palliative, respite, end-of-life and bereavement care to life-limited children and their families.
The client requests no contact from agencies or media sales.
If you have natural enthusiasm for working with young people and are committed to working to improve their life chances, then Southover Partnership would like you to join our welcoming and passionate team.
We are an Independent Special Needs day school for pupils with Social, Emotional and Mental Health difficulties, Autistic Spectrum disorder and other complex needs. All pupils have an Education, Health and Care Plan (EHCP) and are placed by a wide range of local authorities. Typically, the pupils placed at our school have had significantly disrupted educational journey's. Southover provides an education for KS3, KS4 and KS5 students.
Our work at Southover is underpinned by the principles of Attachment Theory. We follow a small school model because we believe it delivers the best outcomes for our students. This means each school community gets to deeply know and understand its students and gives them the opportunity to be more directly involved in their own education.
This is an exciting opportunity in an good school for an experienced, enthusiastic and committed person, who will continue to maintain the School high standards by providing abundant opportunities for all students to achieve.
Job Purpose:
To support the academic and behavioural needs of the students at Southover Partnership to enable them to develop personal, social and academic skills. To assist the staff team at Southover Partnership in enabling a calm and purposeful environment for education.
We are looking for:
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An all-round individual, who is able to inspire and motivate students
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Has a proven track record of high standards with pupils with challenging/complex behaviour within a SEHM or similar setting
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Has excellent interpersonal and organisational skills
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Has an interest in, and understanding of, the factors, which affect behaviour
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Is both flexible, a good team player and has a good sense of humour
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A positive attitude to hard work and challenging situations
We can offer you:
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A welcoming and positive working environment where the wellbeing of both students and staff is a high priority
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Students with whom you can make exceptional progress
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The opportunity to be part of a hard-working, supportive, solution focused team of professionals
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A highly rewarding job where you can make a difference to young people’s lives
Please note that we can only accept our standard application form and not CV’s.
Informal discussions are welcomed by contacting the School Office.
The Southover Partnership is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share the same commitment. The post is subject to an Enhanced Certificate of Disclosure from the Disclosure and Barring Service and a range of other recruitment checks. All adults employed by the school have a responsibility for data protection and have a duty to observe and follow the principles of the GDPR Regulations.
The Southover Partnership welcomes applications from all, irrespective of gender, marital status, disability, race, age or sexual orientation. All applicants must be able to provide evidence of their Right to Work in the UK to be considered for this position.
PLEASE NOTE: We reserve the right depending on the number of applications received to shortlist and interview candidates prior to the closing date.
The client requests no contact from agencies or media sales.
Supporter Care Officer
Salary: £28,360
Hybrid – two days per week in our Letchworth Office
Full time (35 hours a week)
Permanent
Flexible working considered
Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we're here for every MS. Every day.
The role
The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
What we can offer
· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
· Death in Service benefit.
· Enhanced maternity, paternity and adoption pay.
· Sick pay.
· Hybrid working.
· Employee assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
· Learning and development policy to develop all staff.
· Cycle to work scheme, Volunteering day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 6 April 2026 (5pm)
First Interviews: 14 & 15 April 2026
Second Interviews: 21 April 2026
We exist to give everyone living with MS the knowledge and confidence they need to feel more in control of their MS today and every day.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, and this role is part-time 16 hours per week, worked over 3 days. Your working hours will be Wednesdays 11am-3pm, Thursdays 10am-4:30pm (with an unpaid 30 minute break), and Fridays 10am-4pm (with an unpaid 30 minute break). Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Sight Support Derbyshire, we believe that everyone deserves to live with independence, dignity and confidence, no matter their level of sight.
As a Vision Rehabilitation Specialist, you’ll have a truly life‑changing impact. You’ll work one‑to‑one with people adjusting to sight loss — helping them rebuild skills, regain confidence and reconnect with their world. This is meaningful, relationship‑centred work where your expertise genuinely transforms lives.
We are flexible about how many hours the post holder will work. We can offer flexibility in work patterns. Please telephone if you wish to discuss options before applying.
It is essential that you are a qualified rehabilitation worker, holding one of the profession-based qualifications available through national training establishments. You should be registered or willing to register with the Rehabilitation Workers Professional Network.
What you’ll do
As part of our dedicated rehabilitation team, you will:
- Carry out specialist, holistic assessments
- Provide personalised mobility, orientation and independent living skills training
- Teach people to use aids, equipment and digital tools
- Support people to navigate work, home and the community with confidence
- Work closely with carers, colleagues and partner organisations
- Mentor Sight Support Derbyshire’s Rehabilitation Support Workers
- Contribute to information events and community outreach
- Record outcomes that demonstrate the impact of your work
Every day will bring variety, purpose and the chance to make real, lasting change for people with sight loss.
What you’ll bring
- A recognised visual impairment rehabilitation qualification
- Experience delivering mobility and independent living skills training
- A calm, person‑centred and empowering approach
- Excellent communication skills and a commitment to safeguarding
- Confidence working independently and as part of a team
- Ability to travel across Derbyshire
This post is subject to an Enhanced Disclosure and Barring Service check.
The client requests no contact from agencies or media sales.
Family Support Worker - Greater Manchester
£24,000 pa + Company Car and benefits (including 25 days annual leave, reward scheme and pension)
Greater Manchester region
Rainbow Trust Children’s Charity is going through an exciting time where we are growing, with the aim of reaching more families in need.
About the role:
We are looking to appoint a Family Support Worker on a full-time basis (35 hours per week), to deliver a high-quality family support service as part of our Greater Manchester Care Team.
Reporting to the Family Support Manager of the Greater Manchester Care Team and working in partnership with health, education and social care professionals, you will take responsibility for providing needs-led emotional, social and practical support to families where a child/young person has a life threatening or terminal illness.
Having worked in a demanding and emotional environment you have a genuine interest in building supportive relationships and helping people; and having provided bereavement support to families, you understand processes of grief, loss and change - and how best to help others deal with its impact.
What we’re looking for:
· An experienced child health, education or social care professional - applications will be particularly welcome from those who have worked in a community environment and those with a recognised qualification in education, health or social care
· A warm, inclusive approach to achieving goals quickly and correctly
· Practiced in child protection, information sharing and the rules around data protection - you lead by example, drawing on your own professional experience and working within established guidelines
· Practical and people-oriented - you will thrive working at a fast pace whilst maintaining accuracy and be a confident user of IT (including MSOffice)
· A persuasive and open communicator - you will work collaboratively with your team and volunteers to ensure delivery of a high-quality service and support fundraising colleagues by writing case studies and family updates
· A practical knowledge of diversity issues affecting children, young people and their families – aware that being responsive to others needs and concerns, is essential.
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
As part of our learning and development Anne Harris Skills Development Programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be their best and feel a valued member of a high performing organisation.
Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, introduction to play, drawing and talking training.
The programme aims to provide a building block for you to individually tailor your own learning and development needs.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
Please visit our website and apply online.
Please disclose on your application form if you have used AI for any part of your job application.
Interviews will take place at our Greater Manchester Care Team office with the dates to be confirmed. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
About the Role
This role sits at the heart of a complex higher-education environment, partnering closely with academic departments and professional services to navigate sector-specific people challenges. The successful candidate will bring a strong working knowledge of higher-education policies, frameworks, and governance, along with demonstrable experience leading to redundancy and organisational change processes, including managing settlement agreements.
The focus of the position will centre around workforce planning, supporting senior leaders to shape future capability, optimise organisational design, and ensure people strategies align with long-term institutional priorities.
Key Responsibilities
- Partner with senior leaders to deliver proactive, strategic workforce planning across designated faculties and departments.
- Provide trusted HR advice on organisational design, resourcing models, talent planning and capability frameworks.
- Support change initiatives, including restructures and service redesign, ensuring effective consultation and communication.
- Analyse workforce data and trends to inform decision-making and future workforce requirements.
- Build strong, influential relationships with stakeholders, including managers, trade unions and internal HR teams.
- Coach and support managers on complex employee relations matters, performance management and people development.
- Contribute to wider People & Culture projects as needed to support institutional priorities.
About You
- Proven experience as an HR Business Partner within Higher Education.
- Strong background in leading redundancy processes, including settlement agreements
- Strong background in workforce planning, organisational change, or strategic transformation work.
- Confident working with senior stakeholders and able to influence at all levels.
- Sound understanding of employee relations and UK employment legislation.
- Comfortable operating in a fast-paced environment with the ability to hit the ground running.
- CIPD qualified (or equivalent experience).
Why Join?
This is an excellent opportunity to play a key role within a respected university, shaping how the organisation supports its people now and in the future. You'll work alongside a collaborative HR leadership team with the autonomy to make a meaningful impact.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This senior leadership role oversees a portfolio of 13 high-performing, award-winning retail shops generating over £3.5m in annual sales. The role is responsible for maintaining and growing this performance through strong leadership of paid staff and volunteers, working closely with the central trading team and hospice colleagues.
The post holder balances commercial focus with creativity, accountability and strong people skills, supported by a genuine passion for retail excellence. Retail is a vital part of the hospice’s long-term success and sustainability.
The Hospice of St Francis provides free care across West Hertfordshire and South Buckinghamshire. Over 80% of its income comes from trading and fundraising. Our retail operation is one of the strongest in the sector, with innovative shop formats, committed volunteers and teams delivering excellent customer service.
Experience:
Extensive senior retail management experience across multiple sites or channels, ideally within a charity or values-led organisation. Demonstrated success in increasing sales income and net profit while maintaining strong cost control.
Growth & E-commerce:
Proven experience developing and growing online or e-commerce sales, alongside identifying and delivering new business opportunities, including expansion of shop portfolios.
Leadership:
Strong, inspirational leader with a track record of developing high-performing teams of staff and volunteers. Experienced in collaborative working with marketing and wider support teams.
Skills:
Highly commercially astute with strong analytical capability and a solid understanding of profit and loss. Excellent communication, negotiation, and relationship-building skills.
Other:
Full UK driving licence and access to transport. Flexible approach to working hours, including weekends.
We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.



The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
This is a brilliant opportunity to join a dynamic and ambitious team as we aim to deliver a consistently excellent experience to our supporters.
Location: Flexible, in line with our hybrid working policy. We work together in the London office a minimum of two days a month, plus other occasional in-office days as required.
About the role
The mission of the Supporter Care team at Crisis is to ensure that everyone who contacts us has an excellent experience. We are looking for a new Customer Service Coordinator with a strong background in customer service/supporter care. In addition to being great on the phone and having excellent writing, the successful candidate will be a problem solver who loves methodically working through issues to uncover root causes. You will also have a strong collaborative approach and be willing to develop yourself professionally by learning new skills.
This is an exciting time to join our team. We are about to transition to our new CRM (Microsoft Dynamics 365). We are also implementing new ways of getting the most from our contact management system (Zendesk), utilising AI and other functionality. This role will suit you if you have a strong understanding of customer service, are able to learn new technologies and to adapt to a changing environment all while delivering consistently excellent service.
About you
To be successful in this role you will:
- Have significant current or very recent experience in telephone-based customer/supporter service
- Be an initiative-taker, actively seek solutions before escalating issues
- Be able to effectively handle complex and difficult telephone calls
- Have a strong work ethic and ability to carry out a high volume of tasks to high levels of quality and speed
- Be motivated to develop professionally and consistently meet performance targets
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd March 2026 at 23:59
Interview process: Competency based interview plus assessment tasks
Interview date and location: In person interview at Universal House, 88-94 Wentworth St, E1 7SA, week commencing 13th April 2026
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
Join VAST and lead the mission committed to developing a thriving VCSE sector across Stoke-on-Trent to improve the quality of life for local communities.
We are looking for a reliable and proactive leader with senior leadership experience and strong partnership development skills. The ideal candidate will have a proven track record of strategic planning, organisational leadership, and managing change, as well as good understanding of financial management, and significant knowledge of charity governance, funding environments, and commissioning landscapes.
The Chief Executive will provide the professional, strategic and leadership expertise required to direct and manage VAST, ensuring the organisation achieves its strategic aims and objectives. The postholder will lead the organisation’s staff and volunteers and ensure that the Voluntary, Community and Social Enterprise (VCSE) sector in Stoke‑on‑Trent can contribute fully to strategic planning, regeneration, inclusion and the wellbeing of local people.
The client requests no contact from agencies or media sales.
Job Title: IDVA
Hours: Full-time (35 hours per week)
Contract Type: Fixed Term Contract to 31st March 2027 with the possibility of extension subject to availability of funding
Salary: £32,604 per annum
Location: Hybrid, with access to hot-desking in our London SE20 office when needed. Some co-location at venues across Bromley or Croydon borough may be needed, so flexibility is required
Deadline: 4th April 2026 at 11.00pm
Interviews: In person in London SE20
About the role: We are seeking to recruit an experienced IDVA. You will provide high-quality, proactive support to victims of domestic violence and abuse, delivering services to those at high risk, as well as low or medium risk clients when required. This role operates within Bromley & Croydon Women’s Aid (BCWA) but contributes to the Safe Horizons London Partnership, ensuring survivor-focused, culturally competent, and intersectional support.The IDVA will work collaboratively with the Safe Horizons network, supporting victims/survivors through both in-person advocacy and the partnership’s bespoke digital platform, which provides access to specialist modules, resources, and 24/7 support where appropriate.
Employee benefits we offer:
- A friendly, flexible and values-led organisation
- Competitive salary
- 25 days of annual holiday, plus bank holidays (pro-rata for part-time)
- Contributory pension scheme (5%)
- Training to help you perform your role and support your professional development
- Comprehensive Employee Assistance Programme and wellbeing support
- Two Wellbeing Days and day off on birthday
Who we are: Bromley & Croydon Women’s Aid is a well-established, innovative and forward-thinking local domestic abuse service. We are seeking a self-motivated, flexible and experienced individual to join our dynamic team to help us deliver excellent services to vulnerable women who have experienced domestic abuse and be committed to working in a non-discriminatory manner.
Location: All staff have access to hot-desking at our office as needed.Flexible working is welcomed at BCWA, with a mix of home and location-based working across our friendly and supportive team. We are all women with busy lives and families, and we understand that flexibility can be crucial in supporting women in the workplace. However this role may require some co-location across venues in Bromley & Croydon boroughs and so flexibility is required.A driving licence and access to a vehicle would be preferable however the role can still be done using public transport, but you will need to take more care when scheduling meetings and planning your travel routes. You will occasionally be required to attend our London SE20 office for meetings or staff training.
Wellbeing: As a trauma-informed charity we take mental health and wellbeing seriously. We offer clinical supervision to our frontline team, regular staff wellbeing sessions, use of our Employee Assistance Programme and an additional wellbeing platform which offers a range of advice and support.
Notifying candidates: We apologise in advance that we will not be able to notify candidates who are not shortlisted.If you haven’t heard from us within two weeks from application deadline, please assume your application has been unsuccessful.We reserve the right to terminate the recruitment process early once the right applicant has been found or if we receive a large number of applications.
Female applicants only: In light of the nature of work, the candidate’s gender is considered to be an occupational requirement in accordance with Schedule 9 (part 1) of the Equality Act 2010.
Equality, Diversity & Inclusion: BCWA is committed to supporting and promoting equality & diversity and creating an inclusive working environment. To achieve this, we seek to employ a diverse range of staff from many different backgrounds to better represent the communities we serve.
BCWA is an Equal Opportunities Employer.
Reg. Charity No.1068007.
Our mission is to end all forms of domestic abuse in our community.
The client requests no contact from agencies or media sales.
Location: Home based, with frequent travel around the project site in the Alun Valley, Vale of Glamorgan, S Wales.
Salary: £28,148 - £32,519 plus 8% employer pension contribution
Hours: Full time, 37 Hours Per Week (1 FTE)
Contract: Fixed term contract ending 31st August 2027
Natur am Byth! is Wales' flagship species recovery programme. Funded by the National Lottery Heritage Fund (NLHF), Natural Resources Wales, Welsh Government, Welsh Government’s Landfill Disposals Tax Communities Scheme, Arts Council Wales and Esmee Fairbairn, Natur am Byth unites nine environmental charities to deliver the country’s largest natural heritage and outreach programme to save species from extinction and reconnect people to nature.
The High Brown Fritillary is the UK’s most threatened butterfly species, with a single colony remaining in Wales, where it is restricted to Old Castle Down and Cwm Alun in the Vale of Glamorgan. As such, the species is highly vulnerable to extinction and is a priority for targeted action through Natur am Byth! as one of a small number of single species focal projects. This post focuses on delivering surveys, monitoring and habitat improvements for High Brown Fritillary in the Alun Valley alongside wider species actions contributing to Natur am Byth! in South Wales.
Job Purpose
- Deliver agreed conservation outcomes for the High Brown Fritillary single species project within Natur am Byth! in the Vale of Glamorgan. Lead on the delivery of survey and monitoring work, habitat management, volunteer coordination and liaison with graziers, landowners, farmers, partners and contractors to achieve the necessary habitat management outcomes.
- Work closely alongside the High Brown Fritillary Project Officer focused on the community engagement outcomes of Natur am Byth!, which complement the conservation outcomes. With volunteering and community engagement a critical part of delivering species recovery and ensuring its legacy, close communication and collaboration is essential to deliver this role effectively.
- Deliver targeted habitat management activities and conservation advice, survey and monitoring for wider species outcomes within South Wales.
Main Responsibilities
- Lead conservation action targeting High Brown Fritillary within the Alun Valley through liaison with internal and external partners and stakeholders (including private landowners, commoners, land managers, and NRW).
- Coordinate and manage site-wide habitat monitoring and assessment for High Brown Fritillary to ensure management activities are delivering successfully.
- Deliver site advisory visits providing specific ecological advice on habitat management for butterflies and moths to benefit threatened species as part of wider site management objectives.
- Manage targeted habitat improvements for High Brown Fritillary and Adder in the Alun Valley through supervision of habitat management contracts and coordination and delivery of volunteer work parties.
- Organise and deliver a series of conservation workshops to share and promote good practice in grazing and habitat management techniques for threatened species.
- Lead and collate GIS mapping of species, habitat and project activities to support project reporting, activity planning and ongoing monitoring.
- Maintain good working relationships with key landowners & commoners, securing all relevant permissions to undertake appropriate land management where required and engage them in Natur am Byth! events and outcomes.
- Review Natur am Byth! project objectives and schedule and revise actions to maximise impact for species and key stakeholders for an effective project legacy.
- Manage the conservation elements of the project budget alongside your line manager, and maintain administrative systems to ensure effective delivery and evaluation of the project.
- Ensure effective health and safety procedures are in place for all participants, including staff, public, volunteers, project partners and other BC staff.
- Promote and publicise the work of the project through events, presentations, print and social media.
- Contribute to conservation delivery for species within Natur am Byth! and Butterfly Conservation’s wider work within South Wales in agreement with your line manager.
General
- Promote BC’s values (Excellence, Passionate, Inspiring, Collaborative) ensuring they are adopted in all aspects of the role.
- Undertake any other reasonable duties as required and commensurate with the grade of post.
- Undertake all duties and responsibilities in compliance with the rules and regulations encompassing equal opportunities to help foster a diverse workforce.
- Work in accordance with BC’s policies, procedures, and codes of conduct
- Actively participate in on-going professional development activities.
Candidates must have the right to work and be resident in the UK.
We reserve the right to close the vacancy early before the advertised closing date and time.
Closing date: 7 April 2026, 9am
Interviews will be held on 16 April 2026
Teitl Swydd: Swyddog Cadwraeth Natur am Byth!
Yn atebol i: Rheolwr Cadwraeth Cymru
Lleoliad: Gartref, gan deithio'n aml o amgylch safle'r prosiect yn Nyffryn Alun, Bro Morgannwg, De Cymru.
Cyflog: £28,148 - £32,519 ynghyd â chyfraniad pensiwn cyflogwr o 8%
Oriau: Llawn amser, 37 awr yr wythnos (1 FTE)
Contract: Contract tymor penodol yn dod i ben ar 31 Awst 2027
Natur am Byth! yw rhaglen flaenllaw Cymru ar gyfer adfer rhywogaethau. Caiff Natur am Byth ei ariannu gan Gronfa Dreftadaeth y Loteri Genedlaethol, Cyfoeth Naturiol Cymru, Llywodraeth Cymru, Cynllun Cymunedau Treth Gwarediadau Tirlenwi Llywodraeth Cymru, Cyngor Celfyddydau Cymru ac Esmee Fairbairn, ac mae’n dod â naw elusen amgylcheddol ynghyd i gyflawni rhaglen treftadaeth naturiol ac allgymorth fwyaf y wlad i achub rhywogaethau rhag difodiant ac ailgysylltu pobl â natur.
Y Fritheg Frown yw'r glöyn byw sy’n wynebu’r bygythiad mwyaf yn y DU, gydag un gytref ar ôl yng Nghymru, lle mae wedi'i gyfyngu i Old Castle Down a Chwm Alun ym Mro Morgannwg. O'r herwydd, mae'r rhywogaeth yn agored iawn i ddifodiant ac mae'n flaenoriaeth ar gyfer camau gweithredu wedi'u targedu drwy Natur am Byth! fel un o nifer fach o brosiectau sy'n canolbwyntio ar un rhywogaeth. Mae'r swydd hon yn canolbwyntio ar gyflawni arolygon, monitro a gwella cynefinoedd ar gyfer y Fritheg Frown yn Nyffryn Alun ochr yn ochr â chamau gweithredu ehangach ar gyfer rhywogaethau er mwyn cyfrannu at Natur am Byth! yn Ne Cymru.
Pwrpas y Swydd
- Cyflawni canlyniadau cadwraeth y cytunwyd arnynt ar gyfer prosiect rhywogaeth sengl y Fritheg Frown o fewn Natur am Byth! ym Mro Morganwg. Arwain ar gyflawni gwaith arolygu a monitro, rheoli cynefinoedd, cydlynu gwirfoddolwyr a chysylltu â phorwyr, tirfeddianwyr, ffermwyr, partneriaid a chontractwyr i gyflawni'r canlyniadau rheoli cynefinoedd angenrheidiol.
- Gweithio'n agos ochr yn ochr â Swyddog Prosiect y Fritheg Frown gan ganolbwyntio ar ganlyniadau ymgysylltu cymunedol Natur am Byth!, sy'n ategu'r canlyniadau cadwraeth. Gyda gwirfoddoli ac ymgysylltu cymunedol yn rhan hanfodol o gyflawni adferiad y rhywogaeth a sicrhau gwaddol, mae cyfathrebu a chydweithio agos yn hanfodol i gyflawni'r rôl hon yn effeithiol.
- Cyflwyno gweithgareddau rheoli cynefinoedd a chyngor cadwraeth wedi'u targedu, arolygu a monitro ar gyfer canlyniadau rhywogaethau ehangach yn Ne Cymru.
Prif Gyfrifoldebau
- Arwain camau cadwraeth sy'n targedu'r Fritheg Frown yn Nyffryn Alun trwy gysylltu â phartneriaid a rhanddeiliaid mewnol ac allanol (gan gynnwys tirfeddianwyr preifat, cominwyr, rheolwyr tir, a CNC).
- Cydlynu a rheoli gwaith monitro ac asesu cynefinoedd ar draws safleoedd cyfan ar gyfer y Fritheg Frown i sicrhau bod gweithgareddau rheoli yn cyflawni'n llwyddiannus.
- Cynnal ymweliadau cynghori ar safleoedd gan roi cyngor ecolegol penodol ar reoli cynefinoedd ar gyfer gloÿnnod byw a gwyfynod er budd rhywogaethau sydd dan fygythiad fel rhan o amcanion rheoli safleoedd ehangach.
- Rheoli gwelliannau wedi'u targedu i gynefin y Fritheg Frown a'r Wiber yn Nyffryn Alun trwy oruchwylio contractau rheoli cynefinoedd a chydlynu a darparu partïon gwaith gwirfoddol.
- Trefnu a chyflwyno cyfres o weithdai cadwraeth i rannu a hyrwyddo arfer da mewn technegau pori a rheoli cynefinoedd ar gyfer rhywogaethau dan fygythiad.
- Arwain a choladu gwaith mapio GIS ar gyfer rhywogaethau, cynefinoedd a gweithgareddau’r prosiect i gefnogi gwaith adrodd, cynllunio gweithgareddau a monitro parhaus y prosiect.
- Cynnal perthnasoedd gwaith da gyda thirfeddianwyr a chominwyr allweddol, gan sicrhau'r caniatâd perthnasol i ymgymryd â gwaith rheoli tir priodol lle bo angen a'u cynnwys yn nigwyddiadau a chanlyniadau Natur am Byth!.
- Adolygu amcanion prosiect Natur am Byth! a threfnu a diwygio camau gweithredu i gael yr effaith orau posibl ar rywogaethau a rhanddeiliaid allweddol er mwyn sicrhau gwaddol effeithiol i'r prosiect.
- Rheoli’r elfennau cadwraeth sy’n gysylltiedig â chyllideb y prosiect ochr yn ochr â'ch rheolwr llinell, a chynnal systemau gweinyddol i sicrhau bod y prosiect yn cael ei gyflawni a'i werthuso'n effeithiol.
- Sicrhau bod gweithdrefnau iechyd a diogelwch effeithiol ar waith i bob cyfranogwr, gan gynnwys staff, y cyhoedd, gwirfoddolwyr, partneriaid y prosiect ac aelodau staff eraill Gwarchod Gloÿnnod Byw.
- Hyrwyddo a rhoi cyhoeddusrwydd i waith y prosiect drwy ddigwyddiadau, cyflwyniadau, cyfryngau print a chyfryngau cymdeithasol.
- Cyfrannu at gyflawni cadwraeth ar gyfer rhywogaethau o fewn gwaith ehangach Natur am Byth! a Gwarchod Gloÿnnod Byw yn Ne Cymru mewn cytundeb â'ch rheolwr llinell.
Cyffredinol
- Hyrwyddo gwerthoedd Gwarchod Gloÿnnod Byw (Rhagoriaeth, Angerddol, Ysbrydoledig, Cydweithredol) gan sicrhau eu bod yn cael eu mabwysiadu ym mhob agwedd ar y rôl.
- Ymgymryd ag unrhyw ddyletswyddau rhesymol eraill yn ôl yr angen ac sy’n gymesur â gradd y swydd.
- Ymgymryd â'r holl ddyletswyddau a chyfrifoldebau yn unol â'r rheolau a'r rheoliadau sy'n cwmpasu cyfleoedd cyfartal er mwyn helpu i feithrin gweithlu amrywiol.
- Gweithio yn unol â pholisïau, gweithdrefnau a chodau ymddygiad Gwarchod Gloÿnnod Byw
- Cymryd rhan weithredol mewn gweithgareddau datblygiad proffesiynol parhaus.
REF-227 190
THINK Recruitment are working with AMR Action UK to recruit an experienced Trusts & Grants Fundraiser to help secure vital funding that will support life-changing services and research. AMR Action UK is the leading UK patient charity for Antimicrobial Resistance provides research, education and support for people affected by the condition.
This role is an exciting opportunity for a relationship-driven fundraiser to manage and grow a portfolio of charitable trusts and foundations. Working remotely as part of a smalland collaborative fundraising team, you will play a key role in developing compelling funding proposals and building long-term partnerships with funders.
The Role
The Trusts & Grants Fundraiser will be responsible for developing and delivering a trusts and foundations income stream, identifying new funding opportunities and nurturing relationships with existing supporters.
You will research prospective funders, craft persuasive applications and proposals, and manage reporting requirements to ensure strong stewardship of grant funders.
Key Responsibilities
- Research and identify new grant-making trusts and foundations aligned with the charity’s mission
- Develop and submit high-quality funding applications and proposals
- Manage and grow a portfolio of existing trust and foundation supporters
- Build and maintain strong relationships with funders
- Prepare compelling impact reports and funding updates
- Work collaboratively with internal teams to gather project information and outcomes
- Maintain accurate records of applications, income and reporting deadlines
About You
You will be a confident communicator with strong written skills and a proven track record of securing income from trusts and foundations.
You will bring:
- Experience securing income from charitable trusts and foundations
- Excellent proposal and report writing skills
- Strong research and prospecting abilities
- The ability to manage multiple applications and deadlines
- A proactive and organised approach to relationship management
- A passion for improving health outcomes and supporting charitable work
What’s on Offer
- Permanent, full-time position
- Remote working (UK-based)
- Opportunity to make a meaningful impact within a health-focused charity
- Supportive and collaborative fundraising team


