Support service manager jobs

Do you want to use your brilliant people skills to change lives? 

As aPeer Support Lead, you’ll be out in the community every day — meeting people, breaking down barriers, and bringing positive change. If you have passion and energy, can use your lived or learned experience to engage and support people, we want to hear from you! 

You will: 

• Plan and deliver outreach, engaging people who need support and help them find healthcare. 

• Work with amazing partners in hostels, drug services, and the NHS. 

• Run training and workshops about hepatitis C, HIV, and liver health. 

• Do simple finger-prick blood tests 

• Lead and inspire a team of lived-experience volunteers. 

You’ll get full training, ongoing support, lots of great benefits, and a chance to make a real impact! 

Role will be based across Cambridgeshire, Suffolk, Norfolk, Essex and Bedfordshire and requires extensive travel. The post holder is required to hold a clean driving licence and have their own vehicle for work related travel.

We value creativity, innovation, and lived experience at the heart of everything we do, and we strongly encourage applications from people with lived experience similar to the people we work with – that might be of drug use, the criminal justice system, homelessness, hepatitis C, liver disease or other lived experience. 

Job Title: Support worker

Location: London Borough of Tower Hamlets

Salary: £30,784.00 per annum 

Hours: Hours: 40 hours per week, including weekends

Contract: Permanent

PRHA is a great place to work – Our award-winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness. As an IIP Gold standard employer, we value our staff and commit to develop their skills and support them in their important work.

We have an exciting opportunity for Support Workers within two of our specialist services. We are looking for self-starters with a passion for sparking change in people’s lives. You will have the necessary skillset to empower people and support residents to achieve their goals.

PRHA hostels guarantee a fast-paced, challenging and dynamic environment where no two days are ever the same. We are seeking motivated and energetic individuals to join our teams and help our residents to change their lives for the better.

We are looking for:

Competencies

Please refer to job description. 

What we offer

We offer our staff a generous benefits package, which includes:

• Pension Scheme – We offer a group stakeholder pension scheme with 3% employer's contribution, employee contribution is 5%
• Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service
• Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing
• Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.
• Season Ticket Loans – We offer interest-free season ticket loans after successful probation
• Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

How to apply

Please read the full Job Description & Person Specification which can be found on our website. To apply, please send your CV and Supporting Statement outlining your interest in working for PRHA and explaining how you meet the criteria set out in the Job Description & Person Specification. Please send your CV and Supporting Statement by clicking the Apply Now button. Furthermore, applications with no attached personal statement explaining how you meet the job description will not be considered.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

The role

We are looking for a Sheltered Housing Team Leader to join us at our beautiful 13-acre retirement community (Bencurtis Park) to lead our team of Wardens in delivering consistently high-quality, resident-centred services. This is an essential role to help ensure that Bencurtis Park remains a welcoming, inclusive, positive and safe place where older people can continue to live independently in their own homes for as long as they wish and are able to.

Key responsibilities include:

• Providing day-to-day leadership, supervision and support to the Warden Team.
• Managing the Warden rota to ensure appropriate staffing cover.
• Coordinating daily resident contact, welfare checks and follow-up support.
• Supporting residents to live independently, including through support planning, risk assessments and liaison with health, care and community services.
• Taking a proactive role in safeguarding and family liaison.
• Working collaboratively with colleagues on housing management matters.
• Ensuring health and safety processes, checks and record keeping are carried out effectively and maintaining accurate records.

For more information about Glebe Housing Association please visit our website.

The person

We are looking for someone who has experience of leading, motivating and supporting staff to deliver high standards of service. You will bring experience from sheltered housing, independent living, care, accommodation-based services or a similar environment, together with a strong understanding of safeguarding, resident support and person-centred working.

You will be empathetic, calm under pressure and able to communicate effectively with older people, relatives, colleagues and external agencies. Strong organisational skills, good judgement, confidentiality and the ability to manage competing priorities are essential. You should also be confident using Microsoft Office and willing to learn and make effective use of housing and workplace systems.

A full Job Description and Person Specification is attached.

How to Apply

Please read the full Job Description & Person Specification.

Please send your CV,  Supporting Statement and Diversity Monitoring Form.  In your supporting statement you should outline your interest in working for Glebe Housing Association and explain how you meet the criteria set out in the Person Specification.

Deadline for applications: midday Monday 24th August 2026

Interviews: w/c 31st August 2026

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

Role overview 

Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).

You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community. 

This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members. 

The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough. 

The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.

Key Responsibilities 

• Deliver innovative support across your region to improve health, social, and emotional outcomes for members. 

• Attend specialist clinics to engage with members and professionals. 

• Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities. 

• Support members to access benefits, services, and resources that promote financial stability, health, and independence. 

• Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate. 

• Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction. 

• Recruit and support Shine volunteers. 

• Contribute to regional and national events (face-to-face and virtual) based on member needs and interests. 

• Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training. 

• Promote Shine membership to individuals with relevant conditions. 

• Maintain accurate records using Shine’s CRM (Salesforce database). 

• Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability. 

• Maintain an up-to-date directory of contacts and share relevant information internally. 

• Undertake administrative tasks and other duties as required.

Other Core Requirements of Working for Shine 

• Ability to travel across designated areas. 

• Demonstrate flexibility and willingness to work outside core hours when required. 

• Ability to work from home and manage lone working effectively. 

• Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team. 

• Full Enhanced DBS check, UK Right to Work and satisfactory references required. 

Benefits to working at Shine:

• Competitive salary: Review due April 2027 

• Regular working hours, and no shift work (some very occasional weekends or evenings) 

• 3% pension contribution 

• 25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year 

• Additional annual leave awarded for ‘long service’ 

• Opportunity to purchase additional annual leave 

• Broadband allowance for home-based roles 

• Life insurance after 12 months’ employment 

• Access to our Employee Support Programmeand Mental Health First Aiders 

• Support to learn and develop 

Care Manager

Reading, Calcot

£37,673.34

Permanent – Full Time (40 hours per week)

Monday to Friday (including some evenings and weekends).

Friends of the Elderly (FotE) is a not-for-profit charity dedicated to providing excellent care with a family feel, we have been supporting older people for over 120 years. The charity provides care home and day care services for older people, as well as grants for older people in financial difficulty.

We are searching for a Care Manager to work alongside the management team to ensure the smooth opening of our new home, Friends Place, in Calcot, Reading. Our state-of-the-art care home will feature:

• 66 luxury bedrooms with ensuite wet rooms.
• A cinema for residents to enjoy movie nights and entertainment.
• A stylish salon offering professional pampering.
• A peaceful library for reading and reflection.
• A vibrant bar for socialising and relaxation.
• Our modern facilities are designed to create a warm and homely environment where residents feel safe, valued, and supported. Friends Place will be a vibrant, welcoming community, providing exceptional residential, dementia, and respite care.

Joining us as Care Manager, you will ….

• Support the General Manager in all aspects of the day-to-day running of the care home, providing leadership to the care team in promoting person-centred care.
• To lead, supervise, monitor and evaluate the care delivered to resident’s, checking legal requirements are met along with the high levels expected within the care home.
• Assist the General Manager in the implementation of specific projects ensuring consistency with charity strategy, vision and goals.
• Be responsible for ensuring that care home quality processes are completed in a timely manner and cross referenced as designated by the General Manager.
• Take the lead on the recruitment of staff and ensure staff are fully trained.
• Support the General Manager in staff supervisions and appraisals ensuring all are up to date and recorded.
• Conduct care home show rounds - taking enquires and conducting Moving-In assessments for new residents.
• Be actively involved in the marketing strategies in the home.

This is a great opportunity for an individual who is passionate about supporting older people to live well. You’ll be experienced in leading and managing a team of staff and will ideally have proven experience as a Deputy Care Manager or similar. Experienced in working with older people care services, you will have a good understanding of the ‘Care Certificate’ as well as the Care Standards Act and Health & Safety legislation.

Approachable and resilient, with a positive, professional and proactive attitude, you’ll be knowledgeable on the principles in sales and marketing and skilled in the recruitment and retention of staff. A problem solver with a forward thinking and up to date approach to current practice, you’ll be comfortable completing audits on day-to-day practice to identify scope for improvement and ensure that every resident receives a high standard of person-centred care.

This isn’t just a job; it’s about making a difference to older people’s lives every day.

In return for your hard work and dedication, you can look forward to a wealth of benefits:

• Group Pension Plan, with a 6% contribution from us.
• Generous annual leave.
• Wellbeing support through various initiatives, including an employee assistance programme.
• Learning, development, and progression opportunities.
• Monthly prize draw, with 3 prizes to be won.
• Retail discount schemes to make your salary go further.
• Access to loans at affordable rates, saving directly from salary and advance pay already earned.
• Health cash plans for you and your family.
• Cycle to work scheme.
• Long service awards that increase with length of service.
• Refer a friend to work for us and receive a £200 bonus.
• Free DBS checks.

Safeguarding:

Keeping everyone safe is one of the charity’s corevalues, and is central to everything we do at Friends of the Elderly. All staff follow our Safeguarding Policy & Procedures and, if they see or suspect abuse, we expect staff to report it straight away.

Criminal record checks:

As this role involves a regulated activity, successful applicants will undertake an enhanced DBS check, with barred lists check, and any offer of employment will be dependent on a satisfactory outcome.

Having a criminal record will not necessarily bar a person from working for us, this will depend on the circumstances and background of any record.

Equality, Diversity, and Inclusion:

Friends of the Elderly strives to treat all staff equally and be a diverse and inclusive workplace, where everyone can be themselves and everyone accepts each other’s differences. A charity where everyone is equal but definitely not the same.

Our ambition is to ensure equality and celebrate diversity, all working together to create an inclusive workplace, which attracts and retains the best people. People that care and can make a difference.

We currently do not provide sponsorship but we welcome applications from those who have a right work in the UK.

Don’t delay in sending your application as we may need to close the vacancy early if we manage to appoint before the advertising closing date. We interview applicants as they apply.

The Alex Project is Spectra's specialist sex worker support service. We provide outreach, advocacy, online engagement, community development and research activity with sex workers across London.

As our team continues to grow, we are looking for a compassionate, strategic and community-minded leader to join Spectra's Senior Management Team as our new Head of Sex Worker Support Services.

This is an exciting opportunity to shape and develop a well-established service that combines frontline support, community engagement, partnership working and research. You'll work alongside a committed team of staff, volunteers, partners and community members to ensure that sex workers across London can access high-quality, accessible and non-judgemental support.

About the role

The Head of Sex Worker Support Services provides strategic leadership for the Alex Project and is responsible for the overall direction and development of the department.

The role includes:

• Leading and supporting a multidisciplinary team delivering outreach, advocacy, online engagement, research and community development activities.
• Developing partnerships with statutory, voluntary and community organisations across London.
• Supporting staff with complex casework, safeguarding and service development.
• Working with colleagues to secure funding and support sustainable growth.
• Overseeing service monitoring, reporting, quality assurance and learning.
• Supporting meaningful community participation and ethically governed research activity.
• Contributing to Spectra's wider organisational leadership as a member of the Senior Management Team.

About you

We're looking for someone who combines strong leadership skills with a commitment to the rights, wellbeing and self-determination of sex workers.

You will have:

• Experience of leading staff, volunteers or services within the voluntary, health or community sector.
• Experience of advice, advocacy, health or education programmes.
• Excellent partnership-building and communication skills.
• A strong understanding of the diversity of sex worker communities and the barriers many people face when accessing support.
• Knowledge of safeguarding, confidentiality and good record keeping.
• A commitment to anti-oppressive, community-led ways of working.

We particularly encourage applications from people with current or previous lived experience of sex work or transactional sex, and from people with experience of peer-led community support.

About Spectra

Spectra is a health and wellbeing organisation with a strong LGBTQ+ heritage. We work with people from marginalised communities across London, including LGBTQ+ communities, sex workers, young people, and people living with or affected by HIV.

Our values are grounded in lived experience and community participation. We aim to be inclusive, accessible, anti-oppressive, supportive, emotionally aware and community-driven in everything we do.

About Us

We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.

Purpose of the post

We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.

 

Role Overview

You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team

Key responsibilities

• Maintain accurate financial records and ledgers for multiple clients
• Process purchase and sales invoices, journals, and bank reconciliations
• Prepare books to trial balance and assist with monthly management accounts
• Submit accurate VAT returns in line with HMRC deadlines
• Run payroll using Sage Payroll, including pension submissions
• Prepare and post journals (accruals, prepayments, depreciation)
• Maintain and reconcile fixed asset registers
• Respond promptly to client queries and provide excellent service
• Support the preparation of year-end accounts and audit documentation
• Contribute to improvements in finance systems and processes
• Liaise with colleagues to ensure effective delivery of shared finance services

 

Position in the organisation:

· The post holder will be required to work closely with Head of Finance and Group CFO

· The post holder will be required to liaise at senior levels externally

· The post holder will report to Head of Finance and Group CFO

General duties and key responsibilities:

· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required

· Maintain commercial confidentiality about SEUK and partners’ activities

· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work

· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance

· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines 

· Service own administrative needs, maintain transparent and up to date digital records of work

· Act as an ambassador for SEUK as appropriate

KPIs

· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.

· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.

· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.

· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.

· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.

· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.

· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.

Terms and conditions

• Permanent full-time post – 4-5 days, 28-35 hours a week.
• Family friendly, flexible/Hybrid working
• Salary – negotiable based on experience & qualifications
• Leave entitlement: 25 days plus bank holidays
• Location:  London (Aldgate)
• £200 personal development
• A six-month probationary period would apply
• Employers - 6% Pension Scheme or Salary Sacrifice Scheme

Help grow partnerships that bring joy to seriously ill children.

Rays of Sunshine is looking for a confident, ambitious and relationship-led Corporate Partnerships Manager to help manage and grow a portfolio of valued corporate supporters.

This is an exciting opportunity to join us at a time of growth and transformation, as we deliver our new five-year strategy and continue to build long-term partnerships that make a real difference to seriously ill children and their families.

As our Corporate Partnerships Manager, you will be responsible for delivering exceptional stewardship across a portfolio of established and strategic corporate partnerships. You will develop tailored partnership plans, deepen engagement, increase income and secure sustainable, multi-year support.

The role will be approximately 70% focused on managing and growing existing partnerships and 30% focused on developing new business opportunities through warm introductions, established pipelines and collaboration with colleagues. You will work closely with the Head of Fundraising, wider Fundraising Team, Communications, Services and Events colleagues to ensure partners receive an excellent experience and feel connected to the impact of their support.

You will lead on partnership stewardship, employee fundraising, volunteering, sponsorship opportunities, impact reporting, renewal conversations and partnership growth. You will also help identify opportunities for corporate partners to engage with challenge events, special events, public fundraising campaigns and Wish Community experiences.

We are looking for someone with strong relationship management skills, experience achieving fundraising or commercial income targets, and the ability to influence and engage stakeholders at all levels. You will be organised, proactive and confident managing multiple priorities, with excellent communication skills and a passion for creating meaningful partnerships.

Rays of Sunshine has recently been recognised as one of The Sunday Times Best Places to Work 2026, reflecting our positive, values-led culture and commitment to supporting our people.

Job Purpose: To lead the Oasis Community Housing Domestic Abuse Team in Gateshead; providing accessible, community-based, trauma-informed support for women and girls aged 16 and over experiencing domestic abuse. The service operates from a women’s only space, and provides both one to one and group support interventions, including peer support. The Project Team Leader will hold responsibility for line management of the Service Team, for Safeguarding, Health and Safety, the delivery of holistic support provision to those in receipt of the support service, and monitoring and oversight of the provision. To lead the team in effective and close partnership working with funders and relevant partners and to provide leadership within the service, in line with organisational ethos and values.

Organisation Context:

Oasis Community Housing is a Christian response to homelessness and disadvantage providing housing, support and other specialised services. The support provided aims to develop life skills that will enable people to live successful independent lives.

Oasis Community Housing is part of the Oasis group of charities. The group includes national charities dedicated to education, housing, and campaigning against human trafficking and we work to a common vision of creating communities in which everyone can thrive and reach their God-given potential.

We welcome applicants from all faiths or none, but it is important that all employees understand and sympathise with the Christian vision, ethos and culture of the organisation. However, it will be an occupational requirement that a practising Christian is needed for some specified roles. This will be highlighted in the qualifications section of the job description and will be clearly stated in the job advert.

Oasis Community Housing is an experienced charity, with its Central Office in Gateshead, Tyne and Wear, and projects across the North-East and London.

This role is based in Gateshead.

Duties & Responsibilities:

• To oversee the day to day running of the service, ensuring delivery is at all times in line with the organisational ethos, values, policies and procedures, and the service focuses on the key themes of; Safety and Advocacy, Education and Recovery, Community and Connection.

• To supervise and manage the service staff team, being the first port of call for any staffing issues, including performance appraisals.

• To participate in the recruitment and selection of new service staff.

• To monitor day to day expenditure against the service budget as guided by the budget and Head of Young Person’s Accommodation and Domestic Abuse Service.

• To oversee the holistic (mental, physical, emotional, spiritual) support provision to those being supported across the service, ensuring it is in accordance with the ethos and values of Oasis Community Housing, and ensuring that support provision is personalised to individual needs and all participants have regularly reviewed safety and support plans.

• To engage in multi-disciplinary team (MDT) approaches to support women and their families, including representing women and Oasis Community Housing at MARACs; attending meetings, representing and supporting the views of women being supported, and effectively sharing information with other professionals and partner agencies.

• To oversee the referral process from Gateshead DAT and the Northumbria Victims and Witness Service; ensuring contact is made in accordance with service standards, and appropriate DASH RIC assessments are completed.

• To ensure safeguarding policies and procedures are adhered to in your practices, and the practices of the team, and that concerns are reported appropriately and expediently, both internally, and externally, as needed.

• To hold responsibility for implementing Safeguarding policies and procedures across the service; making day to day safeguarding referrals, on-going case management, and reporting, in conjunction with the relevant Safeguarding Leads.

• To maintain records needed to ensure excellent and consistent support provision, and support the staff team to meet those same standards; maintaining comprehensive case files, using our Inform data system, completing reports (both internal and external) and assisting in the measurement of outcomes.

• To be accountable to senior management for project performance, providing regular reports including performance reports and management reports.

• To support the active participation of those being supported in project design, delivery and evaluation; encouraging involvement, and assisting in recording access and engagement; ensuring all participants have the opportunity to engage in social activities and peer support.

• To lead on the planning and delivery of the Own My Life group work course, structured around the following core themes: Own My Mind, Own My Body, Own My Choices, Own My Relationships, Own My World and Own My Feelings. 

• To ensure confidentiality of personal data held in the care of the organisation and project staff, as specified in the Data Protection Act 1998 (GDPR 2018) and Oasis Community Housing policies and procedures.

• To work in close partnership with colleagues from Gateshead Council and other partner agencies; professionally representing Oasis Community Housing and the individuals we support.

• To receive and respond to complaints in the first instance.

• To support the Head of Young Person’s Accommodation and Domestic Abuse Service in preparing for audits, reviews and inspections as required by partners, funders and stakeholders.

• To attend regular supervision sessions with your line manager.

• To attend relevant training sessions as required by the role / your line manager.

• To undertake any other reasonable duties as required.

• To ensure all working practice and interactions are in line with organisational ethos and values, and the ethos and values are implemented across the service.

To be able to work in any Oasis Community Housing projects as require

Personal Specification/Key Competencies:

Qualifications:

• Relevant Level 3 qualification (Essential) e.g. Domestic Abuse Practitioner Standard (DAPS) Level 3 or OCNLR Level 3 Certificate in Domestic Abuse: Prevention and Early Intervention

Work Experience:

• Experience as Domestic Abuse Support Worker; including needs and risk assessment, delivery of holistic support, health and safety, working closely with partner agencies to provide support (Essential)

• Experience managing staff or volunteers (Essential)

• Experience working in the safeguarding arena (Essential)

• Experience working with women fleeing domestic abuse (Essential)

• Experience in using person centred support plans, and DASF RIC assessments (Essential)

• Experience participating in MDT meetings (Essential)

Skills, Knowledge & Aptitude:

• Excellent organisational skills, including time management and prioritisation (Essential)

• Ability to manage a heavy and varied workload in a demanding and challenging environment (Essential)

• Excellent interpersonal skills, and ability to build cooperative working relationships both within a team / organisation and with other agencies (Essential)

• Proven skills in leading, motivating and empowering staff and volunteers (Desirable)

• Ability to effectively use computer software packages i.e. Microsoft Office (Essential)

• Ability to develop and maintain professional staff/client boundaries and support others to do the same (Essential)

• A mature, professional and flexible approach; excellent personal emotional intelligence and self-awareness, with an ability to work calmly under pressure, to reflect on own practice and accept feedback (Essential)

• Emotionally Resilient (Essential) • Ability to challenge inappropriate behaviour (Essential)

Motivation:

• Be passionate and enthusiastic about supporting individuals, having a heart for people and believing that everyone has the potential to change, given the right support and circumstances (Essential)

• To have perseverance and never give up hope in those who use our services, instilling that hope into their daily lives (Essential)

• Be in sympathy with the Christian ethos and values of the organisation (Essential).

There is an Occupational Requirement for the postholder to be female as per exemptions in The Equality Act 2010 (Schedule 9) 

As Payroll and Finance Manager, you will manage our Finance Department with particular focus on our payroll, pensions and treasury functions, ensuring the delivery of accurate information to our staff in order to minimise risk and maximise efficiency.

You will oversee payroll and pension services for UK and overseas staff, ensuring full compliance with PAYE, National Insurance and pension requirements, while providing guidance and support on payroll, tax and pension matters.

You will also manage all banking and treasury functions, ensuring payments are properly authorised, and funds are managed and invested effectively.

Additionally, you will:

- Ensure that overseas staff are on the correct tax (NT) code
- Make staff aware when they need to take independent financial advice
- Maintain the integrity of financial reporting, nominal ledger and costing structures
- Strengthen internal financial controls and monthly financial processes
- Manage and develop the Finance & Administration Officer

About You

To be considered as our Payroll and Finance Manager, you will need:

- Proven experience in a management role, including people and financial management
- Proven experience of charity accounting and SORP requirements
- Proven experience running payroll functions
- Proven experience running pension functions
- Experience preparing and managing budgets
- The ability to influence stakeholders at all levels within a complex organisation
- The ability to supervise, motivate and develop team members
- A degree, or equivalent qualification or experience
- A finance qualification
- A CIPP payroll qualification
 

This is a full time role but part time will be considered. 

Suzy Lamplugh Trust

Hybrid (40% office-based)
Full-time (35 hours)

Permanent
£47,124
Start: ASAP

Lead and shape services supporting victims of stalking and abuse

The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable.

This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.

About the role

You will:

• Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
• Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
• Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
• Hold senior relationships with commissioners, funders, and external stakeholders
• Lead service development, mobilisation of new contracts, and organisational change
• Ensure effective systems, infrastructure, and processes are in place to support delivery
• Provide leadership across safeguarding, risk, and organisational compliance
• Work as part of the Senior Management Team to shape and deliver organisational strategy

This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management

About you

You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.

You will have:

• Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
• Experience operating at senior leadership level, contributing to organisational strategy
• Strong experience of performance management, KPIs, and quality assurance frameworks
• Experience managing statutory contracts or grant-funded services
• Proven ability to lead organisational change, service mobilisation, or transformation
• Strong understanding of safeguarding, compliance, and information governance
• Experience working with commissioners and senior external stakeholders

Desirable:

• Experience within stalking, domestic abuse, or VAWG services
• Experience in a charity or commissioned service environment
• Experience in organisational restructuring, service redesign, or systems implementation

Why join us

• Lead and shape services that support victims of stalking and abuse
• Join a collaborative and mission-driven senior leadership team
• Play a critical role in organisational strategy, growth and impact

How to apply

Please submit your CV and a supporting statement demonstrating how you meet the essential criteria detailed within the person specification.

Applications will not be considered without a supporting statement

Additional information

• This is a senior leadership role reporting to the CEO
• Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home)

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Facilities Manager at Solace Women's Aid.

We exist to end the harm caused by gender-based violence. Our aim is to prevent violence and abuse, as well as provide services that meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Role

You will lead the effective, safe and welcoming operation of our premises. This is a key role in ensuring our buildings support high-quality services for survivors, staff, volunteers and visitors, with spaces that feel safe, well managed and cared for.

You will oversee day-to-day facilities management, planned and reactive maintenance, contractor management, health and safety, utilities, procurement and facilities-related projects. Working closely with colleagues across Solace, you will help ensure our working environments are efficient, compliant, trauma-informed and fit for purpose.

About You

You will have experience in facilities management, premises management or a similar operational role, with a strong understanding of health and safety, compliance, contractor coordination and service delivery. You will bring a practical, solutions-focused approach and the ability to manage competing priorities calmly and effectively.

You will be confident working with landlords, contractors, suppliers and internal teams, ensuring issues are resolved promptly and standards are maintained across our sites.

You will be passionate about creating safe, inclusive and well-functioning environments for our service users and staff, and you will share our commitment to Solace's values and purpose.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important.

Additional Information

This is a hybrid role. The postholder will be required to travel to various sites across London, with a minimum of three days per week spent at our head office or our other London locations, depending on the requirements of the role.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please do get in touch with us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

Job titleShop Manager – Malvern Department Shop

Hours37.5 hours per week

Salary£28,330 – £30,154 per annum

ContractPermanent

Location 233 Worcester Road, Malvern, WR14 1SY

The role

Lead with purpose. Inspire your community. Change lives.

Are you an experienced retail leader looking for a role where your skills make a genuine difference every day? Join St Richard’s Hospice as our Shop Manager in Malvern and turn your passion for retail into vital support for people with illnesses which cannot be cured across Worcestershire.

This is far more than managing a shop. You’ll lead a thriving retail team, inspire volunteers, create an exceptional shopping experience, and maximise income that directly funds outstanding hospice care for patients and their loved ones.

As Shop Manager, you’ll have the opportunity to:

• Lead and develop a dedicated team of volunteers and an Assistant Shop Manager.
• Drive sales and achieve ambitious income targets.
• Create eye-catching window displays and inspiring shop layouts that keep customers coming back.
• Build strong relationships with customers, donors and the local community.
• Make commercial decisions that help maximise every donation and every sale.
• See the direct impact your work has on the care we provide across Worcestershire.

Every item sold helps make compassionate hospice care possible—and you’ll be at the heart of making that happen.

About you

You’ll be someone who thrives in a fast-paced retail environment and enjoys bringing out the best in others.

We’re looking for someone who has:

• Proven retail management or supervisory experience.
• Experience leading, motivating and developing a successful team.
• Strong commercial awareness with a passion for achieving sales targets.
• Excellent customer service skills and a positive, can-do attitude.
• A creative flair for visual merchandising and attractive shop displays.
• Great organisational skills and the ability to manage multiple priorities.

Retail experience is essential for the role.

Charity retail experience is desirable for the role.

What we offer

We offer a competitive salary and a wide range of benefits including;  

• Fantastic team where everyone is welcomed and empowered to give their best
• Supportive management – keen to develop you
• Generous annual leave (seven weeks including bank holidays)
• Benenden Healthcare offering diagnosis, treatment, 24/7 GP and mental health advice lines, discounts etc. or Cash plan giving cash back for day to day healthcare such as optical or dental costs
• Opportunities for flexible working
• Family friendly policies
• Fabulous subsidised on-site café
• Company enhanced sick pay (increased entitlement with length of service)
• Pension scheme and opportunity to continue NHS pension for clinical staff
• Free Will writing service

Find out more

If you’re an enthusiastic retail professional with a passion for people, leadership and community, we’d love to hear from you.

Join us and help transform donations into compassionate care for local families when they need it most.

Interview date Flexible

Job Reference 4073

Download Job Description

We reserve the right to close this vacancy early if we receive sufficient applications for the role, therefore if you are interested, please submit your application as early as possible

Service Manager Exploitation Services North East England

Permanent Contract with funding ending March 2028

30 hours per week

£35,100 per annum / £30,085 pro rata

Location: Newcastle / Gateshead with an expectation that the role will be onsite in the Newcastle or Gateshead office minimum 3 days a week

Benefits include but not limited to:

-36 days' annual leave [full time roles only], inclusive of flexible bank holidays, increasing with length of service

-Enhanced maternity/paternity leave

-We match up to 8% pension

-Free counselling service

-Opportunities to develop and widen your skills

-2 days of paid volunteering time per annum to support another part of the organisation

About us:The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Youth Impact domain creates impact for children and young people. With highly skilled and experienced staff working across England and Wales, we provide direct support to children, young people, parents and carers, as well as conduct research and influence Government to make changes. We also provide training for professionals. Our value driven team change the lives of children in this country for the better — and with your help and expertise, tomorrow we can support even more.

About the role:You'll play a key part in leading our exploitation services across the North East of England overseeing a team of practitioners delivering tailored, person centred support to children and young people who are experiencing criminal or sexual exploitation, or who are identified as being at risk. In addition you will lead on our workforce development for professionals and stakeholders across the North East of England to raise awareness and support the upskilling of other practitioners and local stakeholders.

We're looking for someone who is passionate about supporting children and young people who are experiencing exploitation or who may be at risk with the ability to lead a team of practitioners to make a real impact in the lives of children and young people.

Key skills and experience:

The required skills and competencies for this role are:

-Substantial experience of working with vulnerable children and young people.

-Substantial experience of multi-agency working/partnership working.

-Substantial experience of dealing with complex safeguarding concerns.

-Managing, leading and supporting individuals and teams who are dealing with complex and sensitive issues.

Work based knowledge:

-Understanding of a range of evidence based interventions and therapeutic ways of working with children and young people to promote resilience and wellbeing.

-Understanding of the issues and challenges facing children and young people who have been exploited or who are at risk of exploitation, and evidence based interventions to promote resilience and wellbeing.

-Understanding of the personal, social and cultural issues that affect children and young people and challenges faced by specific vulnerable groups of children and young people.

Closing date: Midnight on Sunday 23rd of August

*Please note if we receive a high volume of applications we reserve the right to close the vacancy from the 21st August onwards*

Interviews: Tuesday 1st of September

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 5 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

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