Do you want to play a key role in a growing, experienced and passionate team supporting and shaping CARE International UK’s Inclusive Governance portfolio? Join the Programme Quality team!

Why work for us? 

To promote social justice, CARE understands that inclusive and accountable governance systems are critical for equal distribution of resources and opportunities for the poor and marginalised.  This post will work as part of a global technical team, hosted by CARE International UK, that leads on facilitating the integration inclusive governance approaches and learning across CARE’s work in 90 countries globally. 

As part of the Programme Quality Team in CARE UK, you will sit at the centre of CIUK’s new strategy for the delivery of high quality and impactful programming within CARE.  The team delivers high quality technical assistance to CARE offices around the world in the areas of Inclusive Governance, Emergency Shelter, Gender and Resilience and Women’s Economic Empowerment. The team also provides thought leadership, learning as well as a global perspective to CARE programmes.

About the role 

The Senior Governance Advisor will oversee our governance work in Asia and the Pacific. The Advisor will play a regional role, working closely with national advisors, partners and other experts implementing IG programming, testing and scaling innovative approaches/models and facilitating learning in the region.  The emphasis will be on consolidating work in country offices in the current IG portfolio and expanding to new countries.

About you

You are a passionate, self-motivated and experienced expert on Inclusive Governance. You have an in-depth understanding of key concepts in inclusive governance (including gender/inclusion) and expertise in applying these in international development programmes in at least several contexts in Asia/Pacific.

You have a strong track record in providing technical assistance to the design and implementation of governance projects/programmes, including social accountability approaches.

You are able to represent CIUK in high level programmatic and policy spaces. You have a proven track record of achieving significant fundraising and cost recovery targets from a range of funders.

About CARE

Care International is  one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places. We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

Care International has  a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: Sunday 17 November 2019

Interview date: Week of 25 November 2019

We are committed to Equality and value Diversity. We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the job (see person specification).  If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch. 

A DBS disclosure will be requested for the successful candidate.

We have a fantastic opportunity for a Head of Major Projects and Programmes to join our team based in Cosford. You will join us on a full time, permanent basis in return for a competitive salary of £42,000 per annum.

Closing date for applications: 4 November 2019 (by no later than 10.00am)

The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Cosford. RAF Museum Enterprises Ltd (RAFMEL) is the trading arm of the RAF Museum with all profits gift-aided to the Museum to support its charitable activities. Our purpose is to share the story of the Royal Air Force, past, present and future, using the stories of its people and our collections, to engage, inspire and encourage learning. Our vision is “inspiring everyone with the RAF story – the people who shape it and its place in our lives”.

The Head of Major Projects and Programmes role:

You will support our Senior Leadership Team to develop phased Masterplan programmes for our Cosford and London sites as part of the Museum’s new Strategy to 2030. These include both innovative capital projects and inspirational community engagement activities.

This is a key role within the Senior Management Group (heads of department), working together to lead and inspire their teams to deliver the Museum’s strategic priorities through departmental strategies, policies, and plans. 

Key responsibilities of our Head of Major Projects and Programmes:

- Support the SLT in the development of Major Projects (capital projects and engagement programmes).

- Lead on agreed Major Projects within this programme, acting as project manager as required.

- Support the delivery of other Major Projects as required.

- Ensure effective audience engagement and evaluation of programme items are worked into all project stages

- Ensure effective communication with all stakeholders.

- Identify and work with relevant external groups for co-design projects ensuring all parties are able to gain from the experience.

- Lead and motivate cross-departmental teams ensuring programmes and projects are progressed to schedule and that key issues are addressed proactively.

- Plan, manage and report on programme and project costs and cash flow liaising with our Finance team.

- Produce tender documents, lead the tender process and negotiate agreements for contractors at all procurement levels working with our Finance and Estates teams.

- Lead, manage and motivate external contractors/project staff to ensure effective delivery of agreed project outcomes.

- Provide proactive risk management and Health and Safety management for Programme and Project activities as required.

- Ensure all allocated projects are handed over to operational departments supported by training and O&M manuals.

- Provide written and verbal reports to the Programme Board (Senior Leadership Team) and Development Committee (Trustees).

Skills and experience required of our Head of Major Projects and Programmes:

- Educated to first degree level or equivalent experience

- Demonstrable experience in developing, project managing and delivering major projects (capital and engagement/activity) in a museum or heritage environment

- Demonstrable experience in project budget setting and management with budgets of more than £5M

- Advanced Microsoft Office (MS Word and MS Excel) software skills

- Excellent verbal and written communication skills

- Inspires their team to engage with the long-term vision and purpose of the Museum

- Builds positive, long-term relationships with a wide range of stakeholders

If you feel have the skills and experience to become our Head of Major Projects and Programmes please click ‘apply’ today, we’d love to hear from you!

We will not be accepting applications from previous applicants for this role.

About us

Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

About the role

This new role is a key addition to the New Developments Team whose mission is to help employees and other stakeholders understand, manage and adopt organisational change. Our team provides direct project and change management services for key strategic initiatives and we are responsible for building capabilities across the organisations to help drive greater benefit realisation and achieve better results and outcomes.

As our Change Manager you will be responsible for developing our organisational change management approach so that we have a range of scalable change management activities and tools for project leaders and business managers.

Your efforts will directly contribute to key initiatives so that they have the greatest possible impact on ending homelessness. In this role, you will develop and implement strategies that drive adoption, understanding and proficiency with changes aimed at ensuring the organisation is fully prepared for the future, adaptable and digitally-enabled.

Initially this will see you supporting our efforts to improve the way we do business planning as well as supporting the development of our organisational digital and data strategy. However you will also have plenty of opportunity to also get involved in front-line projects that evolve our direct services and Christmas activity to end more peoples homelessness for good.

About you

We are looking for someone who is delivery focused with high energy and drive, who is able to work independently and is comfortable liaising with all levels of the organisation.

The ideal candidate for this role will:

-Have proven experience in leading and managing cross-functional change which drives organisational improvements
-Have very strong stakeholder management skills at all levels, from exec to front line employees, and can create engaging communications (both in written and verbal form)
-Be able to identify impacted stakeholder needs in the areas of training and communications
-Be able to think holistically and analytically and know when to take which approach.

Benefits

As a member of the team you will have access to a wide range of employee benefits including:

-Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
-Mandatory pension scheme, with an employer contribution of 8.5%
-25 days’ annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.

How to apply

If this sounds like the opportunity for you please apply on our website. The job description is available on our website by clicking on the 'Vacancy Details' button.

Closing date: 3 November 2019 (11.59pm)
Interview date: w/c 11 November 2019

If you would like to request any additional information about the role, please contact the HR Team. Contact details can be found on our website.

We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

Registered Charity Numbers: E&W1082947, SC040094

About us 
Crisis is the national charity for homeless people. We help people directly out of homelessness, and campaign for the changes needed to solve it altogether. We know that together we can end homelessness. 
 
About the role 
This is a crucial new role in Crisis’ growing Marketing and Communications team, leading a new, integrated approach to communications planning across the organisation that puts audiences at its heart. In order to build large-scale public support for ending homelessness, we need our communications to have the biggest possible impact, and it’ll be your job to make that happen. 

About you 
You’ll have extensive experience of strategic planning within a marketing or communications role, and of leading large-scale integrated campaigns. A strategic thinker who is always guided by audience insight, you’ll have the ability to develop and lead a cross-organisational communications planning and evaluation process. You’ll be a natural relationship-builder as well as a credible communications expert, able to bring colleagues with you and provide strategic advice to all parts and levels of the organisation. 

Benefits 
As a member of the team you will have access to wide range of employee schemes and benefits including:  
 
- Interest free season ticket loan  
- Interest free bicycle loan  
- Rent deposit loan scheme  
- Childcare voucher scheme  
- 8% employer contribution pension  
 
Alongside our excellent staff benefits, we are committed to your ongoing training and development to build your skills, experience, and career. 
 
How to apply 
To apply, please click 'Apply Now' to be directed to our online jobs portal. The job description can be downloaded by clicking the 'Additional Details' button to the upper right hand side of our online advert.  
 
Closing date: Sunday 3 November 
Interview dates:  Monday 18 or Tuesday 19 November 

At Crisis we value diversity, promote equality, and challenge discrimination, and we encourage and welcome applications from people of all backgrounds. If you need to request an application in an alternative format, please contact the HR Team using the contact information on the Crisis Jobs site. 

Person Specification 

Essential 

1. Substantial experience of strategic planning within a marketing or communications role
2. An audience-centric approach with substantial experience of commissioning, interpreting and applying market research and audience insight
3. Solid understanding of marketing and communications evaluation techniques and experience of setting KPIs and reporting on impact
4. Demonstrable experience of delivering high profile, integrated, impactful marketing and communications campaigns 
5. Experience and understanding of disciplines across the communications mix including marketing, media/PR, digital and social media 
6. Very strong relationship building skills at all levels and across a complex organisation, approachable and confident with the ability to bring people together and inspire effective joint working
7. Excellent strategic thinking, with the ability to evaluate proposals based on strategic fit and identify opportunities for improving impact 
8. Experience of providing strategic communications advice, negotiating and influencing
9. Experience of developing and managing robust processes for planning and prioritising communications activity 
10. Strong project management skills with demonstrable experience of leading cross-organisational project teams to deliver excellent results 
11. Excellent written and verbal communications skills
12. Commitment to Crisis’ purpose and values including equality and social inclusion  

Registered Charity Numbers: E&W1082947, SC040094 

Are you a talented and experienced Senior Digital Project Manager looking for your next big challenge?

Bloodwise, the blood cancer charity, is looking for someone to lead a 12 month fixed term contract of the development of a new website that is key to its plans to improve the lives of people affected by blood cancer.

In this critical role, you will work closely with digital agency partners and colleagues across the charity to plan and deliver a website that will enable us to transform our reach, and so help us give information and support to more people and to raise more money.

You will be adept at delivering digital projects and transformation and developing relationships with key stakeholders, to ensure the new website benefits their work.
 
The closing date for this exciting opportunity is: 9am on Monday 18 November 2019

*Please note applications will be reviewed on receipt and we may bring forward the closing date of this role at our discretion*

International Charity

London - Permanent & Interim options

x2 Commercial Finance Leads:

c.£45,000-£50,000 - Commercial Finance Lead

c.£50,000-£60,000 - Senior Commercial Finance Lead

Based in Central London, our client is a well-known international charity with sizeable grants from both DFID and the FCO. It is an exciting time to join a high-functioning team and play a key role in shaping the use of the valuable financial resources available.

We are seeking fully qualified accountants (CCAB or equivalent) with a proven track record of having directly supported the finances and decision making for DFID and/or FCO grants.

You will possess strong communication skills and be well suited to a fast paced, senior stakeholder-facing role, able to work collaboratively with a wide range of strategic project managers across international regions.

Please contact Michael Quest directly via the apply now link below to find out more.

Early applications are highly recommended. Interviews will be ongoing.

Do you want to help build a world where everyone feels part of a community? Are you a highly motivated, professional individual with experience of working with volunteers and motivating vulnerable adults? In the current climate, communities can often feel divided, but sport and leisure activities have the unique power to unite Londoners through shared experiences. We're seeking someone to bring their skills, knowledge and positive values to participate in an exciting new project, tackling loneliness by pairing local people with a shared interest in sport and leisure. We will pair enthusiastic volunteers with isolated adults in their local area, to connect and build a lasting friendship whilst encouraging each other to take part in local sporting or leisure activities.

What we do

At Time and Talents (T&T), we create fun, friendship, and mutual support, to create a world where everyone feels part of a community. We work with people of all ages in a lively, creative and supportive centre, running activity programmes for children and families, older people and adults, and offer additional support to those with physical and mental health issues in accessing our programmes. Last year, we worked with around 5000 people of all ages in the wider community, from two unique venues in north Southwark – in Rotherhithe and Canada Water (SE16). 

In this role, you’ll

• Design, develop and lead a new befriending project based upon the power of sport and activity to motivate and bring people together.
• Recruit, induct and train a range of local, enthusiastic volunteers with a passion for sport and fitness.
• Promote this unique new offer in Southwark to Voluntary and Community sector partner organisations, local health and social care teams and the public to identify and attract isolated, local adults who could benefit.
• Assess individuals to establish a set of interests, goals and risks involved in providing them with a befriending volunteer and participate in new activities.
• Pair and introduce volunteer befrienders and beneficiaries taking account of personality, ability and interest matches.
• Supervise and oversee each pairing, ensuring volunteers feel supported and have the resources they need for progress to be made. 
• Develop a thorough and diverse knowledge of local sport and leisure opportunities to provide befriending teams with ideas and suggestions for their planned activities. Offer signposting and advice to other T&T members looking for local sport opportunities.
• Coordinate with partner organisations and individuals to ensure a range of exercise sessions are available through T&T venues or in the wider neighbourhood. Develop and support volunteer-led or peer support group activities within T&T to increase our sport and leisure offer.
• Organise and deliver an annual sports day to provide befriending teams an opportunity to come together, play, demonstrate their progress and celebrate.
• Be a part of the day to day life of a lively, busy community centre where no two days are the same!

 About you

You will have experience of working with volunteers and the mental health services, as well as organising peer support groups for vulnerable populations. You have a demonstrable passion for sports and leisure, working in a community setting and providing opportunities for adults with a wide range of needs and abilities.

You’ll be adept at building trusting and appropriate relationships with individuals from all backgrounds, as well as having knowledge of motivational and health coaching techniques. You have a good understanding of Adult and Child Safeguarding, as well as wider Health and Social care practices. A strong and empathetic communication ability is essential, as well as the ability to multi-task, prioritise and balance lots of sources of information well at the same time.

About us

Based in the tranquil oasis of a beautiful old mortuary – nicer than it sounds! - and surrounded by mature gardens, you’ll work with an energetic, experienced, and passionate team of 17, with a lively sense of humour. You’ll have the chance to make a big contribution to a growing, ambitious organisation which has doubled its reach and impact over the last three years.

Additional Requirements

Participation in evening and/or weekend events, networking and meetings.

Ensuring adherence to necessary legislation, e.g. GDPR, Health and Safety Act at Work, etc.

If you'd like to come join us, apply now - we can't wait to hear from you! The closing date is 23:59 on 12th November 2019.  However, we’ll be reviewing applications on a rolling basis, so please apply as soon as possible.

TO APPLY: Send a CV and a cover letter of no more than one page, explaining why you want the job, and how your experience relates to the job description and person specification.

IMPORTANT: We will use covering letters to assess applications alongside CVs. Please ensure you take the time to include a well-written covering letter as detailed above.  We won’t assess applications without one.

Posted on: 16th October 2019

Closing date: 12th November 2019

UKIM Relief is the international development division of UKIM, the oldest Muslim charity registered in the UK. UKIM Relief aims to improve the health and livelihoods of disadvantaged communities living under extreme conditions through assisting in the provision of humanitarian support. We also aim to advance the provision of educational programmes and care for orphans and disadvantaged children who are in most need of support.

UKIM Relief seeks to empower marginalised communities to stand on their own feet with dignity and to build a fairer world in which everyone has the opportunity to thrive.

We are currently searching for an experienced individual who will be able to work as a programmes Officer for the UKIM Relief. This is a full time position require programmatic experience in the international development field.

Main Responsibilities

1. To assist the Programmes Manager in planning, monitoring and evaluation of the UKIM relief’s international development Programmes.
2. To assist the development of UKIM Relief’s programmes strategy.
3. To assist in developing UKIM Relief’s strategy to respond to disaster where UKIM Relief do not have any field presence.
4. To assist the Manager in drawing up the emergency situation and ensure that situation reports are provided regularly in any emergency response matter, in the form of assessment reports, proposals, implementation reports and emergency updates.
5. To liaise with partners and beneficiaries to ensure all project outputs are met.
6. To ensure adequate information flow on project activities to all concerned.
7. To assist the Programme Manager in identifying and preparing case studies and reports for use in promotional material.
8. To ensure all project systems and procedures are followed and contract documentation is completed on time and in line with funder requirements.
9. To finalise funding proposals and reports to the highest standards and to the funders requirements.
10. To ensure all contract documentation is filed appropriately, completed and submitted on time and in line with funder requirements.
11. To visit field offices and partners in non-field office countries to ensure the delivery of our programmes.
12. To evaluate existing programmes recommending modifications and advising for new programmes.

Other Responsibilities

1. To comply with all policies, procedures, legal and regulatory requirements.
2. To hold a valid passport and be willing and able to travel extensively, at short notice and under conditions of physical hardship.
3. To have the flexibility to work additional hours as necessary to fulfil the requirements of the role and meet the business needs.
4. To be aware of and respect the health and safety policies in the area of his/her operations
5. To respect the unique contribution of every individual and work positively in an equal opportunity and diverse environment.
6. The post holder may be required to apply for a Disclosure check.
7. Any other duties commensurate with the accountabilities of the post.

New project for young people with a Learning Disability and/or Autism to aid health and welbeing.

This project requires a manager to establish and run this new exciting project funded by BBC Children in Need.  We will offer animal and outdoor activity sessions to achieve our aim.

Managing a team of volunteers and sessional staff to promote, develop and coordinate the service.  Based in Ilford and the surrounding boroughs.

Working 20 hours each week.

We’re an ambitious, award-winning, growing charity supporting refugees in the North East and we’re looking for an experienced manager with expertise in managing properties, projects and people. Add in your experience of working with vulnerable adults and you’ll be ready to make a real impact in supporting homeless asylum seekers and refugees. 

Job summary 

• To manage the day-to-day running of Action Foundation’s housing services, including the development and oversight of case management support to all clients. We currently manage 25 houses of multiple occupancy in Tyne and Wear with capacity for up to 88 clients across all housing services. We have also trained over 40 hosts to provide short-term housing support in their own homes.
   
• Project staff include a Senior Support Worker, six Support Workers, one Resident Support Trainer and a Hosting Co-ordinator. You will manage contractors for all property maintenance and ensure contract compliance and outcomes monitoring / evaluation so that the services are meeting funders / commissioners’ expectations as well as other legal and statutory requirements.
   
• You will also work with the Head of Operations and other colleagues to develop the housing services as required including an in-house OISC registered legal advice service and the ‘Alternative to Detention’ pilot with the Home Office and UNHCR.

Responsible for:

• Properties – Procurement and ongoing management
• Staff – Supervise and develop a team of 9 staff (3 direct reports)
• Contractors – Manage and co-ordinate property maintenance and other contractors
• External relations – To manage and develop relationships with external organisations
• Monitoring and evaluation – Analysing/responding to data and reporting outcomes
• Development – Implementing strategic changes to services as required/agreed
• Performance management – Ensure contract and statutary compliance

Youth Participation Officer (Part Time)

Fitzrovia Youth in Action is looking for a passionate and organised  project officer and facilitator to assist in delivering an exciting youth leadership programme in Camden. If you are experienced in supporting youth led practice and youth action programmes we would love to hear from you!

Fitzrovia Youth in Action (FYA) is central London’s leading youth action charity that empowers children and young people to overcome the barriers they face, fulfil their potential and create positive change in their local community. The successful candidate will help lead different pieces of work on the youth leadership programme. The programme consist of the following:

Camden Health Champions - aims to empower young people to have a say in local decision making and increase awareness of local health issues and services

FYA Ambassadors – alumni youth action volunteers help make decisions for the organisation and carry out peer reviews and consultations

Youth-led Community Events - young people work together to organise and host a range of popular community festivals and events

Warren Centre – we will open a ‘youth action innovation hub’ in early 2020 where young people will receive the resources and support to create projects which address issues they are passionate about.  There will be a youth management committee and different youth action teams across the year to support.

This is an exciting time to join FYA in a role that offers you the opportunity to make a real difference to the lives of young people.

Salary: £22,000 - £24,000 pro rata (depending on experience)

Working Hours: 24 hrs p/w

Location: Camden, London

To apply for this position, please forward a CV together with a brief supporting statement (one to two pages) letting us know about your experience and relevant skills (please see the job description and person specification). Please ensure that your application fully addresses the key requirements for the role.

FYA is an equal opportunities employer.

Closing Date: Monday 11th November 2019 (11:30pm).

Interviews will be held on: Wednesday 20th November 2019 (TBC)

Extrajudicial killings are one of Reprieve’s three areas of focus, alongside secret prisons and the death penalty. The Extrajudicial Killings Project Lead is responsible for Reprieve’s work countering the use of lethal force by states—including by drones—under the rubric of the US’ and its allies’ ‘war on terror’. You are an activist, campaigner and/or lawyer with strong management experience and an interest in and passion for challenging the use of illegal counterterrorism policies and practices.

Please review the job description and person specification and apply on Reprieve's website.

Saferworld is an independent international organisation working to prevent violent conflict and build safer lives. We work with people affected by conflict to improve their safety and sense of security, and conduct wider research and analysis.

 The Programme Support and Learning team operates under the auspices of the Director of International Programmes, and leads on:

• Providing ongoing accompaniment and support to Saferworld teams and partners across our country and regional-based programmes: in the quality design and execution of their strategies and implementation plans, in their endeavours to achieve effective and lasting change, and in our capacity to learn and adapt from evidential experience
• Our institutional approach to programme strategy and design, learning from programme results (MEL), with a particular focus on cross-organisational learning;
• Coordinating the revision of our programme partnership approach and related materials, ensuring our partners have greater influence in decision-making;
• Ensuring our programmes are growing from gender sensitive to gender transformative, and supporting country programmes in strengthening initiatives, tools and ways in which peacebuilding programmes can contribute towards gender equality and women’s empowerment; and
• Identifying new approaches and methods of working which enable Saferworld to deliver programme support and learning in innovative and effective ways.

The team is committed to supporting teams and partners in designing holistic programmes that use our organisational theory of change as the starting point to create greater systemic change in the context where they are working. All programmes use systemic conflict analysis, context analysis, power/actor mapping, outcome mapping, and appropriate monitoring and evaluation of behaviour and relationship-change to create strategies to guide their design.

We want to recruit a creative professional who enjoys working cross-organisationally with programme, policy, advocacy and research teams.  You will be an all-rounder, with experience in:

• Programming approaches for security, justice and peacebuilding – including approaches that challenge gender norms, are gender-sensitive and transformative, and contribute to reducing gender-based violence – and can design activities in conflict-affected and fragile settings
• Linking strategies to programming that include policy, advocacy and research
• MEL processes and frameworks that are flexible enough to allow for built-in adaptation

Clore Social Leadership supports and develops social leaders so that they can transform their communities, organisations and the world around them. We help make social change happen by investing in people and enabling them to become resilient, connected and collaborative leaders with the right capabilities to tackle today’s social challenges.

Job purpose
As Digital Manager, you will lead on digital development at  Clore Social Leadership, supporting us to become an agile, user-centred organisation  on the cutting edge of leadership development. You will manage and support a number of projects using  digital technology to innovate and scale leadership development solutions across the social sector.

This is an exciting time for Clore Social Leadership. We have spent the last four years developing, testing and implementing new programmes and resources for social leaders, and we are aiming to engage leaders on a massive scale. This role will play a critical role in the future of the organisation, and we are looking for someone with the right balance of creativity and know-how to take Clore Social forward and strengthen our digital capabilities.

As Digital Manager, you will be responsible for the development of new digital products that can help transform social leaders and their organisations. You’ll also  be involved in improving office automation (CRM), database management, development of a platform for online communities and the continuing development of online learning programmes. And you will play a key role in  the implementation and development of the digital and technological tools for the teams within Clore Social.

Main responsibilities

Developing a digital culture:

• Working with senior leaders across the organisation to integrate a digital-first approach to deliver business objectives.
• Encourage digital  innovation and model an agile approach to product and service design and development.
• Lead and manage digital projects and products ensuring delivery on time and budget.

Internal Systems and processes: 

• Have the overarching responsibility of the CRM and deliver continuous improvement and further development to meet key business goals. 
• Work closely with all teams to develop their CRM capability.
• Develop new systems and processes to ensure Clore’s processes are streamlined and automated. 

Membership Platform:

• Work with the Engagement team to build a multifunctional, membership platform to connect a large community of Clore members, enabling them to interact with Clore and one another.

Online learning and digital product development:

• Understand the learning needs of leaders in the social sector, translating them into new digital programmes and products.
• Identify existing successful  learning products and adapt them to the needs of our learners.
• Lead on upgrading our existing programmes to integrate digital leadership skills.
• Use audience insight and analytics to continuously improve the user experience of our existing programmes.
• Document and improve systems and processes to streamline and automate programme management. 

General:

• Take direction on priorities from the line manager, which may vary from time to time.
• Bring in expertise  from time to time, managing consultants and work involving other individuals and teams.
• Adhere to organisational policies including equal opportunities and code of conduct.
• Keep professional knowledge and expertise up to date.
• Thrive while making things happen in a digital world.

Skills & Experiences (E = Essential & D = Desirable)

• Experience working with online learning platforms, collaboration tools, membership platforms and online communities (E) 
• Experience of CRM and other marketing automation tools (E)
• Experience managing external agency relationships (E)
• Experience with user-centred design methodologies to develop products and services (E)
• Experience of leading and supporting project teams with a diverse range of skills and levels (E)
• Demonstrable experience of engaging with users, turning user insight into real actions and solutions (E)
• Experience using data collection methods such as user interviews, observations, experiments, A/B testing, surveys and analytics (E)
• Experience managing websites and understand how to bring stories to life online, using your knowledge of user experience to create inspiring user journeys (D)
• Ability to visualize your ideas and insights (D)
• Is comfortable with ambiguity and uncertainty (D)
• Experience of team building and taking teams with you on the journey of transformation (D)

Personal Qualities 

• Focused: Analytical thinker with the ability to troubleshoot and resolve issues.  Strong attention to detail. 
• Creative: Proven ability to think creatively to create great user experiences. 
• Curious: Life long learner, actively engages in personal and professional development. 
• Courageous: Able to challenge the status quo to seek continuous improvement & innovative solutions;
• Passionate: Passion and enthusiasm for the use of digital, design and technology and its power in catalysing social change. 
• Flexible: Ability to multitask, work at speed and be flexible while driving results
• Resilient: Wanting to work in a fast-paced changing organisation 

Reporting relationships

The postholder will report to the Chief Executive but will be managed on specific projects by other senior leaders in the team.  The postholder will be working closely with all teams (eg. Programmes, Operations, Marketing and Engagement) at Clore Social Leadership.

Application Process

Hit Apply Now button and attach a covering letter and CV. Your covering letter should explain why you would be interested in working at Clore Social Leadership and how any previous experience would help to make you a suitable candidate for this role. No applications will be considered without a covering letter.

• Application deadline: Sunday, November 10th at midnight
• First Round interviews: Tuesday, November 12th (afternoon)
• Second Round interviews: Friday, November 15th