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You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Using AI During Interviews
 Animals Asia is committed to ensuring a fair and authentic interview process. The use of artificial intelligence (AI) tools, including but not limited to real-time transcription, automated response generation or assistance in formulating interview answers, is strictly prohibited during any stage of the interview process.We will take a candidate's agreement to participate in an interview with us as confirmation that they will not use AI tools in any form during the conversation. If it is discovered or reasonably suspected that AI has been used, the interview will be terminated immediately, and the candidate will no longer be considered for the role.We appreciate your understanding and adherence to this policy, which is in place to maintain the integrity, professionalism and reliability of our recruitment procedures.

We have an exciting opportunity for a Caseworker to join the Wales Hate Crime team, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the role

This role is based in St Melons, Cardiff with hybrid working available. As a Hate Crime Caseworker you will:

• Directly support victims affected by hate crime & ensure the provision of tailored one-to-one support
• Assist those victims in ensuring they receive the support required to complete their journey through the criminal justice system to cope and recover from the impact of crime and help people to move beyond the crime and access additional support services.
• Develop networks of agencies to which victims can be referred for ongoing/specialist support and report on the effectiveness of relationships with partners with a view to improving services delivered by Victim Support
• Work alongside a team of staff and volunteers to reflect the community and the needs of the victims and utilise resources in the team to deliver individual, bespoke services to vulnerable victims

You will need:

• • Good communication & networking skills
  • Be able to build customer value
  • Previous experience of working within a statutory, voluntary, community, or customer service environment dealing with members of the public
  • Experience of safeguarding issues and legislation relating to both child protection and vulnerable adults
  • The ability to manage a demanding workload and to meet a range of conflicting deadlines
  • Strong telephone and IT skills required to use a database and undertake all administrative and reporting requirements
  • The ability to work effectively as part of a team but also to work independently in a variety of locations without direct supervision

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
 

Carer Support Team Lead

35 hours per week (5 days)

Actual salary £27,878

Office base: Harlow, Essex

Could you lead a team to achieve positive outcomes for family carers in West Essex?

We have an exciting management opportunity for a Carer Support Team Lead to join our team, supporting unpaid adult carers. This is a rewarding and varied role leading a team providing information, coaching and peer support for local carers, helping them navigate support systems, and to maintain their own health and wellbeing. You will mainly work in the community as well as from our offices or home.

You will have experience working with Carers, vulnerable or disadvantaged individuals, or working within health, social care, community or voluntary services. You will ideally have experience managing people to deliver high-quality services. Most importantly, you will be passionate about making a difference to the lives of local unpaid adult carers.

Action for Family Carers is a thriving Essex charity which for over 35 years has been providing support for Adult Carers and Young Carers – people with unpaid caring responsibilities for others. We are a Carers Trust Network Partner and hold the Excellence for Carers quality mark. We provide support including information, coaching, counselling, peer support, respite care, and Young Carer clubs across Essex, working within schools, GP practices and a variety of community settings.

Your responsibilities will include:

           Managing and leading an area team to achieve positive outcomes for carers

           Demonstrating the impact of the service through monitoring and evaluation

           Developing strong relationships with key local stakeholders

You will need to be:

   Proactive and solution focused

   Passionate about improving outcomes for local carer

   Strong team player with a collaborative approach to working

   An excellent communicator with empathy and active listening skills.

   Confident in the use of IT including Microsoft 365 and CRMs (databases).

   A driver with access to a vehicle and a willingness to travel across Essex.

We offer:

Full induction and relevant training

 Contributory pension scheme

 24-hour Confidential Staff Helpline

An opportunity to help vulnerable families in the local community

A chance to be part of a supportive and friendly team

 Closing date for completed applications: 5pm on 22 September 2026

 For an informal conversation about the role please contact Leesa McKay on 0300 770 80 90.

 Action for Family Carers is an equal opportunities employer and positively encourages applications from all sections of the community.

Registered Charity No: 1127164

This role is central to strengthening WinACC’s financial sustainability, operational effectiveness, and ability to scale its climate impact across the region.

Winchester Action on the Climate Crisis (WinACC), established in 2007,  is a local charity with a big ambition. We want to see a world where nature and people thrive in harmony together. Working closely with the Executive Director you will translate our strategy into effective operational delivery.

The COO will maintain WinACC’s finance and operating systems, and core organisational infrastructure, ensuring WinACC is financially robust, compliant, and able to scale its impact. They will play a proactive role in fundraising, managing the administration of existing grants, fundraising pipeline and supporting colleagues with new applications.

This is a new post, and presents an opportunity for someone to come in and make a real difference in an exciting new chapter in the development of WinACC. As we navigate change in Hampshire through local government reorganisation and creation of a new combined strategic authority, we aim to ensure WinACC is a robust and well resourced organisation to maintain the momentum of climate action.

The role requires sound judgement, and a proactive, hands-on approach, with a willingness to engage in both strategic planning and day-to-day operational matters. Given the nature of the organisation and the size of the team, the successful candidate will also need excellent interpersonal skills and the ability to work collaboratively and effectively as part of a small team. They will be expected to build strong working relationships, communicate clearly and sensitively, and contribute positively to a supportive and conscientious working environment.

A detailed job description outlining responsibilities is available on our website.

Your skills and qualifications

• Successful experience as a COO or similar role. 

• Experience in financial management and reporting, including budgeting and forecasting.

• Knowledge of UK charity law, regulations, and best practices.

• Strong problem-solving, critical thinking and strategic planning abilities.

• Success in fundraising.

• Risk management knowledge and experience.

• Highly developed interpersonal skills.

• Excellence in written communication.

• Commitment to WinACC’s mission and values.

To apply:

Please send us:

• a CV 

• a covering letter explaining why you think you would be a good fit for the role

• a completed equal opportunities form

Closing date midnight on 24th September 2026. Interviews early October.

International Nepal Fellowship (INF) is a Christian health and development charity. Since 1952 they have had a huge impact serving the most disadvantaged people and communities in Nepal.

As Nepal’s longest serving international NGO they continue to have ambitious plans. It is an exciting time to join INF as they enter a bold new strategic phase for 2026 to 2031.

The most disadvantaged communities in Nepal face a lack of access to healthcare, often walking for days to their nearest health post, or being unable to afford even basic treatment.

Kopila, who was diagnosed with leprosy several years ago, is a patient at INF’s Green Pastures Hospital in Pokhara, Nepal.

“Whenever I have to come back to Green Pastures I am grateful that all of the treatment is free, and I am happy because everybody there cares for me and loves me.”

We are looking for a Supporter Engagement Officer to join INF’s small, passionate UK team. This is a fantastic opportunity to connect with INF’s committed UK supporters who resource and pray for the work of Nepali organisations which support people to overcome the barriers they face due to issues such as disability, poverty, gender or caste.

Please note that this is a full time role, part-time hours will also be considered (a minimum of 30 hours per week).

If this sounds like the role for you, we would love to hear from you.

The Role

As Supporter Engagement Officer you will play a key role in the stewardship of INF supporters. Reporting directly to the Head of Fundraising and Communications, you will support the team to deliver the highest level of supporter engagement.

The main responsibilities will include:

• Creating high-quality content, including prayer resources, to communicate effectively with supporters.
• Managing content for INF’s website, social media and e-marketing campaigns.
• Being a first point of contact, handling supporter enquiries by email and on the phone.
• Timely and appropriate acknowledgment of donations.
• Participating in team prayer and reflection as part of the wider staff team.

The Person

We are looking for a practising Christian, as set out in the occupational requirement for this position.

You must align with the values of INF and be committed to your faith. It is key that prayer is important to you both personally and professionally.

We are looking for someone with the ability, or drive to learn, to write creatively and develop new skills in digital marketing. You must be an adaptable person who thrives within a small team.

Proven experience of engaging with supporters is also vital, as well as exceptional written and verbal communications skills.

As a faith-based Christian charity, it is a genuine occupational requirement for applicants to have a personal commitment to the Christian faith. See the recruitment pack for more details.

Why INF?

INF UK has a small, supportive, connected team where ideas are welcomed and suggestions are encouraged. It is a real privilege to work with INF’s partners in Nepal, and a fantastic opportunity to learn about various projects and their delivery.

There is a genuine culture of learning and a real opportunity for development, especially at a unique phase of the charity’s long history as they work towards a new strategy.

INF places an emphasis on professional development and training to enable you to fulfil your role. They support employees in their desire to further their qualifications and careers, including offering opportunities to undertake training courses and attend conferences or events.

The charity offer agile working for all staff members which includes options for flexible working hours.

The charity’s other benefits include:

• Generous pension plan with employer contribution of 10%
• Option to buy extra annual leave
• Group Life Insurance for all employees

Please note that INF are unable to provide sponsorship for this position. All offers of employment are made subject to proof of eligibility to work in the UK and satisfactory employment screening, a basic DBS Check, and three references satisfactory to INF UK (including one reference from a church leader or someone able to speak to your Christian faith).

Interviews will be in Birmingham on Wednesday 23rd September and Thursday 24th September. 

If this sounds like the opportunity for the next phase of your career, then apply here, or contact Leanne or Jen at Charity Horizons for more information. 

Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Jen or Leanne who will be happy to advise on this.

Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.

Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief (save where a genuine occupational requirement applies, as set out above), gender, gender expression, political view, sexual orientation, medical condition and pregnancy.

Senior Service Manager for Safe Haven
Hours: 30 hours per week. Flexible working options available, and occasional evenings / weekends required
Salary: £45,000 - £48,000 per annum pro-rata, depending on skills and experience
Contract: Fixed Term Contract 6 months
Base: Osney Mead office OX1, hybrid working – with travel to services across Oxfordshire

Who we are, and what we do

We’re Oxfordshire Mind, the mental health charity, operating across Oxfordshire and Berkshire West.

Our passionate employees and dedicated volunteers are helping people with mental health issues find somewhere to turn for advice, information, and support.

We won’t give up until everyone experiencing a mental health issue gets both support and respect.

About the Role and the Service

The Safe Haven is a core part of Oxfordshire Mind’s Housing and Safe Haven (Crisis Support) portfolio. We work collaboratively with local health, Mental Health and VCSE services to offers effective, inclusive and responsive support to people experiencing mental health issues or poor mental wellbeing,

Oxfordshire Mind offers a variety of services including:

• Wellbeing Centres throughout the county
• The Information Service, including the information line, website and Oxfordshire Mind Guide publication
• Physical Activity and Wellbeing
• Oxford and Banbury Safe Havens alternatives to NHS support for Mental Health crises
• Embedded workers offering evidence-based 121 support in Primary and Secondary Care in Oxfordshire and Berkshire
• Services for Children and Young People

Open 365 days a year, Oxfordshire Safe Haven is a safe and welcoming space for when it feels like there’s no way out.

The Senior Service Manager for Safe Haven will support the leadership, development and continuous improvement of our Safe Haven, Crisis Alternative Service, readying us for successful retendering while ensuring services are safe, effective, high quality, contractually compliant and aligned with Oxfordshire Mind’s values and strategic objectives.

About You

We are currently looking to recruit a Senior Service Manager and would really welcome applications for it.

We would really like to know how your skills and experience match our requirements. If you feel they do, please tell us how you meet the below requirements:

• Experience managing a similar service
• Strong understanding of mental health issues, in particular suicidality, and their impact on individuals, carers and communities.
• Good understanding of clinical and non-clinical mental health services.
• Good working knowledge of safeguarding practice and how to apply it in a relevant setting.
• Good facilitation skills
• Knowledge of voluntary sector leadership or community-based service delivery.
• Commitment to ongoing learning and personal development.
• Substantial experience of leading and managing services and teams.
• Experience of contract monitoring and funder reporting.
• Experience of managing budgets and resources.
• Experience of working to quality assurance and service standards.
• Experience of using feedback to make positive service improvements.
• Experience of effective internal and external partnership working.
• Ability to build rapport and develop trust with a range of people.
• Ability to work well as part of a team and contribute to a collaborative management culture.
• Excellent organisational, IT and administrative skills.
• Ability to manage issues with a solution-focused attitude.
• Ability to support, motivate, develop and appropriately challenge managers and staff.
• Ability to take responsibility, use initiative and work creatively.
• Strong communication and interpersonal skills with staff, partners, funders and the public.
• Knowledge/Understanding of our values

Closing date: 23rd September 2026
Shortlisting date: 24th September 2026
Interview date: 28th September 2026
Interview location: Online via Teams

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Please ensure that you match your skills and experience against the above and provide details and evidence of this in your application. If you don't provide this you may not be shortlisted for the role.

We welcome applications from people from all sections of the community, irrespective of race, ethnicity, gender, age, disability, sexual orientation, religion or belief. We are unable to provide sponsorship for visa applications.

Oxfordshire Mind is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment. We therefore require a Disclosure and Barring Service check, for all our roles. The level of which will vary depending on the nature of the role.

No agencies please.

As People Manager, you will be responsible for delivering high-quality HR and people support across the organisation. You will manage the day-to-day employee lifecycle, providing practical advice and guidance to managers and employees while ensuring compliance with employment legislation, regulatory requirements, and organisational policies.

This is a hands-on role focused on recruitment, employee relations, learning and development, performance management, and people administration. You will work closely with managers to help them build and maintain skilled, engaged teams that deliver excellent support to people with disabilities.

You will promote and uphold the values and culture of Lisieux Trust, ensuring that people remain at the heart of everything we do.

Key Responsibilities

Recruitment and Onboarding

• Coordinate and manage end-to-end recruitment activities.
• Prepare and place job advertisements across relevant platforms.
• Arrange interviews and support managers throughout the recruitment process.
• Complete all pre-employment checks including references, right-to-work checks, DBS applications and onboarding documentation.
• Ensure recruitment practices follow safer recruitment principles and employment legislation.
• Coordinate induction programmes for all new employees.

Employee Relations

• Provide first-line HR advice and guidance to managers and employees on people-related matters.
• Support managers with absence management, probation reviews, performance management and capability concerns.
• Coordinate disciplinary, grievance and investigation processes in line with organisational policies.
• Liaise with external HR and employment law advisors where appropriate.
• Maintain accurate and confidential employee records.

Learning and Development

• Coordinate mandatory and statutory training programmes.
• Monitor training compliance and produce reports for managers.
• Support the administration and monitoring of the Care Certificate process.
• Identify development needs and arrange learning opportunities for employees.
• Work with managers to support employee growth and career development.

Performance and Wellbeing

• Support managers in delivering effective probation reviews, supervision sessions and annual appraisals.
• Promote employee wellbeing initiatives across the organisation.
• Monitor absence trends and support managers in implementing appropriate actions.
• Encourage a positive, inclusive and supportive workplace culture.

HR Administration

• Prepare contracts of employment, contract amendments and employment-related documentation.
• Ensure HR systems and personnel records remain accurate and up to date.
• Produce regular workforce reports and people-related data as required.
• Support payroll administration by providing accurate employee information.
• Ensure compliance with GDPR and data protection requirements.

Compliance

• Ensure employment practices comply with current employment legislation and best practice.
• Maintain awareness of changes in employment law and support implementation of required updates.
• Support compliance with Care Quality Commission (CQC) requirements relating to workforce management.
• Assist with internal audits and quality assurance processes as required.

General Responsibilities

• Act as a role model for the values and behaviours of Lisieux Trust.
• Build positive and effective working relationships across the organisation.
• Maintain confidentiality and professionalism at all times.
• Participate in training and development activities relevant to the role.
• Undertake any other duties reasonably required and appropriate to the position.

Community Volunteers Enabling You (COVEY) has been a lifeline for children, young people and families across Lanarkshire since 1992. We provide one-to-one and group-based befriending, mentoring and family support services tailored to those who need it most. Our mission is to help children, young people and families become more resilient, safe and better equipped to reach their full potential.

As Fundraising Manager, you will lead the development of community fundraising, corporate fundraising and fundraising events (either held by us or undertaken by members of the public such as the Kiltwalk), helping COVEY grow sustainable unrestricted income and build long-term relationships with supporters.

This is a brand new role with real scope to build on COVEY’s trusted place in the local community, developing new fundraising opportunities and partnerships, as well as building on our existing relationships with volunteers, staff, trustees, supporters, funders, schools, employers, community partners and local networks.

You will also help shape fundraising activity linked to COVEY’s 35th anniversary in 2027, using this milestone to celebrate the children, young people and families we have supported over this time (and the volunteers and staff that made it happen), in turn raising our profile and build long-term supporter relationships beyond the anniversary year.

This role would suit someone who is confident, proactive and relationship-focused, with the ability to engage people, spot opportunities, make compelling asks, build partnerships and turn interest into meaningful support for COVEY.

What we’re looking for:

• A successful track record of generating income, developing partnerships, identifying new leads and converting opportunities into active support
• Previous experience of fundraising, which could include community fundraising, corporate fundraising, supporter stewardship, sponsorship, challenge events, employee fundraising, Charity of the Year partnerships, etc
• Excellent communication and relationship-building skills, including confidence in networking, presenting and making fundraising asks
• Strong planning and organisational skills, with the ability to manage fundraising activity, events, budgets, supporter communications and CRM records
• A collaborative, supporter-focused approach and a strong commitment to COVEY’s mission, values and outcomes

COVEY is entering an important period of growth. Our 2025-28 Strategy sets out ambitious plans to increase income, grow unrestricted funding, strengthen our external profile and develop wider community support for the charity. The Fundraising Manager will play a key role in achieving this, and will be able to shape exactly how we do this from the ground up.

What We Offer

We offer a rewarding and fulfilling role with the opportunity to develop your skills and career in an enriching environment. Our benefits package includes:

• 6% employer pension contribution
• 22 days annual leave (rising to up to 27 days) and 10 public holidays
• One special leave day to celebrate your birthday
• Flexible working
• HSF Health plan (including dental, optical, physio claim back, personal accident coverage, GP, mental health counselling, legal support, and discounts for gym, cinema, and shopping)
• Quarterly staff wellbeing activities
• Access to ScotWest Credit Union (loans, mortgages, and savings accounts)
• Access to learning and development opportunities

About the Role
We are looking for a Development Coordinator to support and develop Outside Edge Theatre Company’s fundraising and income generation.

Working closely with the Artistic Director/CEO, Trustees and external consultants, you will play a key role in the day-to-day delivery of fundraising activity, with a particular focus on trust and foundation fundraising, individual giving, corporate relationships, supporter communications and donor stewardship.

This is a newly created role and we welcome applications from candidates interested in taking their first steps in a career in fundraising. Training, strategic support and development opportunities will be provided.

Key Responsibilities
Grant Management
– Research, prepare and write high-quality applications to trusts and foundations.
– Identify new funding opportunities and manage application deadlines.
– Coordinate funder acknowledgements, monitoring and evaluation reports.
– Support the development of statutory contracts and restricted project funding.

Individual & Major Giving
– Support the implementation of a new individual and major giving strategy.
– Analyse donor data to identify engagement and fundraising opportunities.
– Develop fundraising campaigns, donor events and personalised supporter communications.
– Lead supporter stewardship and cultivation events.
– Develop targeted content and approaches for high-net-worth individuals and corporate partners.

Corporate & Challenge Events
– Support the implementation of the corporate and challenge events strategy.
– Develop and deliver challenge events.
– Build relationships with corporate partners and sponsors.
– Support social media and community engagement to recruit challenge event fundraisers.

Communications & Administration
– Oversee the monthly supporter newsletter and other fundraising communications.
– Update donor communications, website and promotional materials.
– Maintain accurate Gift Aid, income and expenditure and fundraising records.
– Keep the development database up to date and use Salesforce and Mailchimp effectively.
– Ensure fundraising systems and procedures are effective and GDPR compliant.
– Prepare fundraising reports and keep up to date with fundraising and charity sector developments.

Person Specification
We are looking for someone with:

– An interest in fundraising or supporter engagement, gained through paid work, volunteering or other relevant experience.
– Excellent copywriting and editing skills, with the ability to adapt communications for different audiences and platforms.
– Experience in an administrative, fundraising, customer service or similar role.
– Excellent organisation, time management and attention to detail.
– Strong communication skills and confidence engaging with a wide range of people, including public speaking.
– Good IT skills; CRM experience is desirable.
– The ability to analyse data and identify trends.
– A positive, inspiring and collaborative approach.
– A passion and commitment to arts with social inclusion at its core.
– The ability to manage a varied workload in a busy, fast-changing environment.
– A willingness to meet the requirements of Outside Edge’s Vulnerable Adults Protection Policy.
– A willingness to support marketing and promotional activity.

We particularly welcome applications from people with relevant transferable skills, even if you do not meet every criterion.

Access & Inclusion

Outside Edge aims to encourage a culture where people can be themselves and be valued for their strengths and we want our team to represent the same diversity of our participants, audiences and artists.

We are keen to hear from a diverse range of candidates from all backgrounds drawing on different perspectives, experience and knowledge. We particularly want to encourage people to apply for this role who have lived experience of being affected by addiction and those who are representative of the diverse communities we serve.

Please feel free to contact us if you require further assistance or would like to submit your application in an alternative format. We will support any access requirements you may have during the recruitment process and ensure that reasonable adjustments are in place as required by the Equalities Act 2010.

Your application and any associated personal information will be stored and processed in accordance with our Data Policy and destroyed after six months. We will keep your equal opportunities form for a period of up to 6 months, after which point the data will be anonymised and aggregated for monitoring purposes. If you are engaged by us, the information you supply will be kept securely and form part of your record with us.

Homeless Support Worker

Southampton Street Intensive Hostel

42 Hours per week, Permanent

Working a rota of 3 days on 3 days off – 8am – 8pm

Salary: £29,453 per annum (calculated for 42 hours per week; equivalent to £25,947 FTE for 37 hours)

About Us

This is an exciting opportunity to join a dynamic Charity and Housing Association.  The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

Make a real difference where it matters most. Come join SSJ as a Homeless Support Worker.

The Impact You'll Make

Working in our 24/7 intensive homelessness accommodation, you will provide critical life skills and housing-related support to individuals with complex needs. Your core focus will be on driving key outcomes—such as improving daily living skills, boosting self-esteem, enhancing long-term health, and encouraging engagement with support services and meaningful occupation.

Your daily responsibilities will include:

• Promoting Harm Reduction & Health: Facilitating harm minimisation (including needle exchange procedures and Naloxone administration) and encouraging healthy lifestyle choices. 
• Teaching Basic Life Skills & Housing Management: Supporting residents with budgeting, tenancy processes, breakfast preparation, and maintaining personal/communal hygiene. 
• Key-Work & Support Planning: Assisting with risk assessments, updating case notes/IT systems, logging maintenance requests, and coordinating room clearances and turnarounds. 
• Providing Essential Emotional & Community Support: Offering empathy and stability while helping residents access volunteering, training, or opportunities like selling The Big Issue. 
• Maintaining Safety: Carrying out regular welfare checks, reporting safeguarding concerns, and handling incoming rent/petty cash in line with financial procedures.

Who We're Looking For

We are searching for someone with a compassionate approach who can deal with difficult or challenging behaviour calmly, effectively, and professionally.

Essential Qualities, Skills & Knowledge

• Communication & IT Skills: Ability to listen, build positive relationships, and maintain accurate records (case notes, handover logs, emails) using IT systems. 
• Adaptability & Initiative: Able to work flexibly on a 12-hour shift rota, respond effectively to emergencies, and manage time well within a team. 
• Empathy & Awareness: A genuine sense of humor, dynamic understanding of equality and diversity, and strict adherence to professional boundaries. 
• Key Domain Knowledge: Understanding of mental health, substance use, lone working, and adult safeguarding/protection.

Desirable Experience

• Prior experience working with individuals with histories of homelessness, mental health problems, or substance misuse in a residential or supported housing environment.

What we can offer you

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping people at risk:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie’s Computers
• Electric Card Scheme
• Blue Light Card

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life. 

At SSJ, we recognise the benefits of a supported workplace. SSJ is affiliated with Unite the Union. To learn more about their membership benefits or to sign up, you can visit their official website

Closing Date: Friday 4^th September 2026 

Due to the high number of expected applicants, we do reserve the right to close this vacancy earlier.

Should you not hear from us within 14 days of the closing date, please assume you have been unsuccessful on this occasion.  

Waking Night Support Workers

We're looking for a kind, compassionate and resilient Waking Night Support Workers to join our Mental Health Social Care Service in Ealing.

£23,088.00 per annum, working 30 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
* Free DBS
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Support workers will manage a number of young people to help them to identify, plan and achieve their goals, develop relationships meaningful to them and achieve greater independence by providing a flexible and individually tailored support package.

This is a Waking Night role working to support young people throughout the night at the service.

The working pattern for this role Includes: three 10-hour night shifts per week, with shift times varying between 9:30pm-7:30am and 10pm-8am.

What you'll do:
- Building supportive, trusting relationships with young people and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Co-producing ongoing assessment and management of risks in collaboration with young people with an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support young people s to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting young people to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing referrals, completing assessments and obtaining and maintaining all relevant paperwork

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
Ability to advocate for young people in different professional and community spaces
- Values working collaboratively with young people to ensure the service best meets their needs.
- An understanding of peoples' contexts and how this might be impacting them their lives and mental health
- Cultural awareness and respect for the many different ways a person might make sense of their experiences and distress.

What you'll bring:
Essential:
- Up to NVQ Level 2/3 or equivalent or experience supporting young people or people experiencing mental health challenges.

Desirable:
- Experience working in complex mental health environments

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

We are seeking a proactive, forward-thinking, part-qualified or qualified accountant to lead the development of an efficient, AI-assisted finance function for the charity. Reporting directly to the CEO, you will be part of Home-Start Southwark and Lewisham's senior leadership team, in the only finance-focussed role within the team, taking ownership of the organisation's financial systems, reporting, and compliance — and critically, you will have the opportunity to strategically shape how finance operates over the next 6–12 months.

This is a growth opportunity for someone who has an interest and belief in our work supporting local families and combines strong technical finance skills with curiosity about technology, a willingness to challenge existing ways of working, and the confidence to work at Board level. You will implement cloud-based accounting with AI-enabled features, design meaningful management reporting, and ensure the charity is fully compliant with SORP 2026 and Charity Commission requirements — all while keeping the CEO's time focused on leading the organisation, not managing the books.

Why this role matters now

This is not a maintenance role. We are looking for someone who wants to build something — to design and embed a finance function that is fit for a growing charity. You will have the rare opportunity to shape the tools, processes, and reporting frameworks from the ground up, working directly with the CEO to make finance a strategic enabler rather than an administrative burden.

Earliest Start Date: 2nd November 2026

Contract: 12 Months with Potential for Exentension

Job Title: Known internally as "Key Work Manager (Maternity Cover)"

Location: 30 Petworth Street, Battersea, SW11 4QW. The post will also involve working in the community so some local travel will be required.

Hours: 37.5 hours per week, including some evening & occasional weekend work

About the Role

As Key Work Manager you will lead on and oversee all Key Work activity at Carney’s Community. This includes undertaking key work yourself on a one to one basis with young people involved in the criminal justice system as well as managing a small team of key workers.

You will provide advice, practical support and befriending to a caseload of participants, aged 11-30, who are at risk of/involved in offending; to encourage and enable them to participate in Carney’s Community’s personal development opportunities and to access the wider services and support they may need in order to give them the best chances of being “the best they can be”. This will involve supporting young people to engage in positive and constructive activities, attend Youth Justice Service or Probation appointments and creating opportunities for their personal, social and emotional development

You will work alongside the employment support manager to plan and deliver the employment group, supporting participants that attend this group and leading specific employment programmes. As manager of the key work project you will oversee the small team of key workers, provide support, guidance and supervision. You will be involved in monitoring and reporting for the project, collecting feedback from participants. You will manage referrals to the project from other organisations including schools, social services, probation and the youth justice service.

About You:

You must have proven experience of working directly with young people in a youth work or key work setting, providing one to one support. You will have the ability to empathise and mediate for young people, a strong understanding of the local area, barriers facing young people, the interplay between material disadvantage, vulnerability and social exclusion and be highly skilled in diplomacy, professional distance, demonstrating empathy, boundaries and sound judgement. You will have experience managing other staff or volunteers.

About Carney’s Community

We support young people living in and around Wandsworth, targeting ages 11-30 facing extreme challenges including criminal justice system involvement or care experience. Carney’s works differently by providing long-term, consistent, unconditional support with empathy; a safe space and activities including boxing, bike workshops, employment support, studio sessions, mentoring and key work. Inspired by boxing legend Mick Carney, the charity was founded in his name after his passing in 2011, building on work led by our co-founders. We aim to create a “virtuous cycle”: while support is free of charge, we ask that when young people are ready, they channel the positivity they have received into others. As a result, many go on to volunteer, mentor, join our staff team or even set up their own community initiatives. Former participants make up the majority of our workforce. They provide the most authentic role models, people who genuinely understand the challenges our young people face and who show what is possible. For our young people we strive for equality and aim to: Improve Physical and Mental Health; Improve Education, Skills and Employability; Improve Community Engagement; Reduce Offending and Reoffending.

Join Our Leadership Team: Head of Service Delivery, Quality and Standards

Location: Eyre Street, Sheffield (with flexible/hybrid working)
Hours: 36.25 per week, Monday to Friday (flexible between 8am–6pm)
Salary: 42,000- 45,000 based on experience
Contract: Permanent

Are you a passionate, innovative leader looking for your next challenge in the charity or social care sector? Do you want to make a real and lasting impact in the lives of older people across Sheffield?

At Age UK Sheffield, we’re not just a service provider—we’re an organisation that puts older people at the heart of everything we do. We are now recruiting for a strategic, forward-thinking Head of Service Delivery, Quality and Standards to join our Senior Management Team and lead the evolution of our services at a time when older people need us more than ever.

About the Role

This is a rare opportunity to join an innovative, award-winning charity that prides itself on delivering excellence. Reporting directly to the Chief Executive and working closely with our Board of Trustees, you will have overall responsibility for the quality, delivery, development and strategic leadership of a diverse portfolio of services, including:

· Independent Living Coordination

· Hospital Discharge

· Dementia Support

· Information & Advice

· Paid-for Home Support Services

You will provide leadership to managers and teams working across multiple locations and community settings, ensuring services are safe, effective, person-centred and financially sustainable. You will lead on safeguarding, health and safety, quality assurance and continuous improvement, helping us maintain high standards and achieve excellent outcomes for older people.

About You

You will be an experienced senior leader with a background in social care, health or the voluntary sector. You will have a proven track record of managing multiple services through others, balancing strategic leadership with strong operational oversight.

You will be comfortable leading managers and geographically dispersed teams, ensuring consistent standards, strong performance and a positive culture across a complex service portfolio.

You're equally at ease presenting performance reports and strategic proposals to trustees as you are engaging with frontline staff, volunteers and older people using our services.

You'll Bring

· Significant experience of leading multiple frontline services, ideally across different locations or community settings.

· Experience of managing and developing managers, team leaders and remote or dispersed teams.

· A strong understanding of safeguarding, governance, quality assurance, health and safety and risk management.

· Experience of external audits and working within quality frameworks, with a good understanding of regulatory standards continuous improvement.

· Strong operational and contract management skills, including performance monitoring, KPI reporting and service development.

· Excellent leadership and relationship-building skills, with the ability to inspire, support and develop others.

· Strong IT and data literacy, using information and insight to drive decision-making and improve outcomes.

· A collaborative, flexible and values-driven approach to leadership.

Why Work With Us?

- You’ll be part of a visionary, supportive, and diverse organisation committed to making Sheffield a great place to grow older.
- We offer flexible working hours and hybrid working options following a comprehensive induction.
- 30 days annual leave (plus bank holidays)
- Age UK Sheffield is proud to be a Mindful Employer and a Disability Confident Employer. We warmly welcome applications from people of all backgrounds, including LGBTQ+ and Black and ethnic minority communities.

Ready to Lead Change?

If you’re excited by the opportunity to shape and deliver outstanding services that make a difference, we’d love to hear from you.

Apply by: 9am on Monday 14th September. Interviews will be held during week commencing Monday 21st September

Join us. Lead with heart. Deliver with purpose