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Closing in 4 days
St Basils, Birmingham (Hybrid)
£33,856 - £36,486 per year
Posted 5 days ago
Closing in 6 days
York Travellers Trust, York (On-site)
£45,000 - £53,000 per year
Lead an organisation where community voice shapes everything we do
Posted 1 month ago Apply Now

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Closing in 2 days
British Universities & Colleges Sport, London (Hybrid)
£46,000 - £52,000 per year
Posted 4 weeks ago
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Circa £40,000 per year
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Closing in 3 days
Hackney Migrant Centre, London (Hybrid)
£54,701 FTE (£43,761 actual salary for 4 days per week) + 8% pension
We are seeking a committed leader and manager to be the CEO of our community-based NE London-based migrants' charity.
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Up to £41,640 FTE (£29,981 pro rata), depending on experience
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Page 5 of 8
Birmingham, West Midlands (Hybrid)
£33,856 - £36,486 per year
Full-time
Permanent
Job description

To act as the organisational lead for St Basils’ feedback processes, ensuring the effective implementation of St Basils’ Comments, Complaints, and Compliments Policy. The postholder will oversee the complaints and feedback processes in their entirety, ensuring complaints are handled promptly, fairly and resolved with well‑evidenced outcomes.

The Complaints Manager will have a thorough understanding of the Housing Ombudsman’s Complaints Handling Code requirements and will be responsible for ensuring compliance with the Code and for producing and submitting the relevant regulatory reporting.

The postholder will implement and lead an organisation‑wide lessons‑learned framework from complaints outcomes, driving change that improves services for thousands of young people, making sure they feel heard and respected.

Application resources
Organisation
St Basils View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 26 August 2026
Closing date: 04 September 2026 at 11:14
Job ref: 2026 - 1631
Tags: Advice / Information, Communications, Conflict Resolution / Peace, Investigation

The client requests no contact from agencies or media sales.