Network quality officer jobs in Manchester

Director UK Resilience

 Location: UK Wide, Flexible (Hybrid)

Salary: £83,116 - £116,838 per annum, dependent on experience 
Hours: 35 per week
Contract: Permanent

Are you ready to lead the British Red Cross’s crisis resilience across the UK - helping to prevent suffering, save lives and uphold dignity when it matters most?

This is a rarely advertised, high‑impact leadership opportunity to play a defining role in how the British Red Cross delivers its humanitarian mission across the UK. As Director of UK Resilience, you will lead at the moments when people are most vulnerable - shaping how communities prepare for crises, respond in emergencies, and recover with strength and dignity.

 You will set the strategic direction for a coordinated, UK‑wide approach to emergency response, recovery, preparedness and community education, working in close partnership with government, emergency services, local authorities and the voluntary sector. Your leadership will ensure the British Red Cross is ready to act swiftly and effectively in an increasingly complex and unpredictable crisis landscape.

 Embedded within UK Operations, you will provide national strategic leadership at scale, enabling the organisation to mobilise staff, volunteers and partners rapidly and with confidence. Operating within a complex matrix environment, you will bring together multidisciplinary teams and senior leaders, harnessing the depth of expertise across our workforce and volunteer network to deliver trusted, well‑coordinated humanitarian responses.

 With the reach, credibility and experience of the Red Cross Movement behind you, you will help deliver large‑scale, integrated responses alongside statutory responders - meeting immediate humanitarian need while strengthening long‑term community resilience. Representing the organisation nationally, you will build influential partnerships, support delivery of our 2030 Strategy, and help ensure our crisis response continues to evolve in line with our Fundamental Principles.

 At the heart of this role is a deep commitment to humanity. If you are motivated by purpose, ready to lead at national level, and driven to make a tangible difference in people’s lives when they need it most, this is your opportunity to help lead the Red Cross mission in the UK.

What will a day in the life of a UK Director of UK Resilience involve?

• Providing overall national strategic leadership for the British Red Cross’s UK resilience mission, shaping how we prepare for, respond to and recover from crises across the UK.
• Setting the direction and ensuring delivery of a nationally coherent, evidence‑based UK Resilience offer, aligned to the organisation’s 2030 Strategy and humanitarian mission.
• Leading a large, multidisciplinary directorate across Strategy & Performance, Product, Business Services and Operations, creating clarity of accountability and empowering teams to deliver at scale.
• Acting as the organisation’s professional authority on humanitarian resilience, ensuring British Red Cross expertise informs national policy, standards and practice.
• Building and sustaining strategic partnerships with government (including devolved administrations), statutory responders, civil contingencies partners and the voluntary and community sector.
• Ensuring resilience activity across the UK is effective, consistent, financially sustainable and grounded in operational delivery, with a clear focus on communities most exposed to risk.
• Working closely with operational leaders and volunteer teams to maintain readiness and the ability to scale quickly during crises.

To be a successful UK Director of UK Resilience, what will you need?

• Knowledge of national resilience systems, including preparedness, response and recovery arrangements operating across the UK.
• Senior-level experience of leading or influencing complex, multi-agency and multi-stakeholder environments, with the ability to work effectively across sectors.
• Experience of developing and delivering strategy at national or system level, including translating strategic intent into priorities and outcomes.
• Experience of building and sustaining strategic partnerships with government, emergency responders and voluntary and community sector organisations.
• Experience of operating with senior stakeholders, including producing high-quality strategic documents and Board-level papers.
• Understanding and experience of how risk, vulnerability and impact from crises differ across communities, and how this shapes effective resilience planning and delivery.

We understand that no candidate will meet every requirement. If your experience looks a little different but you feel you can bring value to this role, we would strongly encourage you to apply.

Interested? Apply now!
Please submit your application via the British Red Cross website. You’ll need an up-to-date CV and supporting statement as part of your application.

The closing date for applications is 23.59 on the 5th July 2026.

We’re committed to building a diverse and inclusive organisation and we value different experiences and the perspectives that lived experience brings. We welcome applications from all backgrounds, particularly those underrepresented in leadership.

In return for your commitment and expertise, you’ll get:

• Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Learning & Development: A wide range of career and learning opportunities.
• Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform.
• Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
• Cycle2Work: Lease a bicycle through the scheme.

We are proud to be a Disability Confident & Carer Confident employer.

We are dedicated to building an inclusive, equitable and wellbeing‑focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti‑racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed.

Together, we are the world’s emergency responders.

Location: Remote (based in England, Scotland and Wales with occasional travel).

Salary: £25,360 - £28,665 pro rata (£20,288 - £22,932 actual)

Hours of work: 28 hours a week (4 days)

Contract type: Permanent

Why work for Kids Matter?

• Generous annual leave – 25 days (plus bank holidays) per year pro rata, with time off between Christmas and New Year's additional to this allowance.
• Remote working contribution – receive £26/month pro rata towards the costs of working from home and/or using a co-working space.
• Access to coaching sessions, training opportunities and our Employee Assistance Programme (a confidential support service for staff).
• Flexible working across weekdays to suit your schedule.

About us

Kids Matter is one of the UK’s fastest growing children’s charities. Our vision is to see every child in need raised in a strong family. Our mission is to reduce the impact of poverty on children through community-based parenting programmes.

Research shows that group-based early intervention parenting groups are the most effective way to support children in need. We train peer facilitators in local churches - the largest voluntary body in the country - to run our affordable, accessible and highly effective parenting programmes, written by Clinical Psychologists. They come alongside parents and carers, building long-lasting community in addition to encouraging confidence and learning positive parenting skills.

We value difference and diversity, and we want our workplace to be built on shared values of equality and mutual trust, with team members representing the wide range of backgrounds and experiences that exist within the UK. We therefore actively encourage applications from people of diverse backgrounds and varied experiences, particularly those who are African, Afro-Caribbean, Asian or part of other minority ethnic communities, who have lived experience of the impact of low-income/low-support circumstances, and who are living with a disability or identify as being neurodivergent.

About the role

The Support & Training Coordinator role involves:

• Managing onboarding processes for new facilitators attending training, ensuring clear communication of expectations and timelines, including safeguarding checks
• Supporting the Support Coaches by coordinating essential ongoing facilitator engagement: including group calls, follow up sessions, communication touchpoints and additional resources
• Coordinating the logistics of monthly facilitator training sessions, including placing orders, liaising with suppliers, monitoring stock levels and order numbers, and overseeing communications and systems
• Developing and maintaining systems that monitor and support the full facilitator journey — from onboarding through to ongoing support

About you

Do you have strong organisational and administrative skills? Can you work confidently with systems, databases, and digital tools? Are you a Christian with an active faith in Jesus? Do you have a passion for Kids Matter’s vision of seeing every child in need raised in a strong family?

Then we would love to hear from you!

Please see the job pack for more details on the role and application process.

How to Apply

You can apply for the Support & Training Coordinator position by completing a copy of our online application form.

The deadline for applications is 13th July at 9am. All successful and unsuccessful applicants will be notified by email.

We also ask for all applicants to submit an Equal Opportunities Monitoring Form, which will be sent to you to complete following the submission of your application. This form will be used for anonymous analysis to ensure our overall recruitment procedures are fair and transparent. It will never be viewed or used as part of the selection process. It is optional to submit this form.

If you have any questions, please refer to our recruitment FAQs document. If you would like any application and interview support or you need any reasonable adjustments throughout the application process, please contact Katie Washington (HR & Systems Manager).

• 37 hours per week
• £40,000 – £42,000 per annum plus 6% pension contribution
• Remote

Rape Crisis England & Wales (RCEW) is the national campaigns and membership body for a network of independent, community-based Rape Crisis Centres working to end child sexual abuse, rape, sexual assault, sexual harassment and all other forms of sexual violence.

The 24/7 Rape and Sexual Abuse Support Line is a national service led by Rape Crisis England & Wales and funded by the Ministry of Justice.

We are looking for a values-led professional with strong digital project skills and a deep commitment to survivor-centred, high-quality services.

Job Summary

As the Digital Project & Product Lead for the 247 Support Line, you will lead the transformation and continuous improvement of the organisation’s digital support line infrastructure, ensuring the technology and processes that underpin survivor support are effective, resilient, and user centred.

This role sits at the intersection of project delivery, product management, and a genuine commitment to the survivors RCEW serves. The right candidate will understand that technology is only as good as the humans who use it and will bring both rigour and empathy to everything they do.

You will be responsible for the end-to-end delivery which, includes defining the product requirements, technology evaluation, procurement, implementation, onboarding, and ongoing optimisation. Working closely with operational teams, suppliers, and stakeholders, you will ensure that our support line products enable support workers to deliver high-quality, accessible services.

Key Responsibilities

 Programme Delivery

· Own and drive the support centre improvement programme from procurement through to live operation, ensuring delivery on time and within budget

· Manage supplier relationships, coordinate and input into the evaluation of bids, and identify, track, and mitigate risks throughout the programme

· Maintain clear, accessible project documentation and provide regular progress updates to senior stakeholders

· Coordinate across internal teams (services, technology, legal, finance) and external partners to keep work aligned and moving

Product & Solution Ownership

· Act as product owner for the support centre platform: defining requirements which meet the needs of support workers and service users

·  As part of a team you’ll evaluate technology options against a set of agreed criteria, with a focus on fitness for purpose, data security and value for money

·  Oversee the bespoke configuration of the chosen platform, working closely with the supplier

· Collaborate with the Head of Service to and I.T Lead to onboard and train the team, ensuring support line workers feel confident and prepared from day one

· Following go-live, take responsibility for the continued health and development of the support centre platform and identify improvement opportunities

·  Champion best practice in digital service design and products across the organisation, building internal capability over time

Information Governance & Data Protection

· Work closely with RCEW's Data Protection Officer and Senior leadership to ensure all aspects of the programme comply with relevant data legislation

Person Specification*

· A proven track record of successfully delivering digital or technology projects on time and within budget

· Able to manage multiple workstreams simultaneously in a fast-paced environment with evolving priorities

·  Ability to assess complex situations, identify blockers, and develop pragmatic solutions

· Ability to gather and translate user needs into product requirements; comfortable working with service design principles and working iteratively to develop or improve digital products

·  Experience and understanding of contact centre software, CRM, and/or case management platforms

·  Proven ability to work across diverse teams and communicate clearly with both technical and non-technical audiences

·  Thorough knowledge of UK GDPR and able to handle highly sensitive personal data and engage with difficult subject matter with care and professionalism

· A team player who builds trust quickly and works effectively across organisational boundaries

· Self-starter who can work autonomously, flag problems early, and drive work forward without constant direction

· A genuine commitment to RCEW's mission to end sexual violence and support survivors

Personal Attributes

We are looking for a skilled and versatile digital professional who combines strong delivery skills with product thinking. You do not need to be a technical expert, but you do need to be confident working with technology suppliers, communicating with both technical and non-technical stakeholders, and making sound decisions under pressure.

Above all, we are looking for someone who understands the importance of the work RCEW does and has a strong track record of delivering digital projects effectively.

Success in the role of Digital Project & Product Lead for the Support Line is determined by the ability to lead and coordinate the successful delivery of digital projects that enhance the effectiveness, resilience, and user experience of the national 24/7 Support Line. Working collaboratively with suppliers, internal teams, operational colleagues, and key stakeholders, the role will ensure that digital solutions are implemented safely, on time, and in line with service requirements.

Key measures of success include:

• Strong supplier engagement and stakeholder collaboration result in agreed solution designs that meet the operational needs of the Support Line.
• A robust project plan is developed and managed in partnership with suppliers, with key milestones achieved within agreed timescales.
• Virtual Contact Centre (VCC) upgrades are configured and delivered in accordance with agreed specifications, supporting improved service delivery and performance.
• Integration testing with existing systems is completed successfully, with issues identified, resolved, and signed off before implementation.
• Operating procedures, user guidance, and supporting documentation are developed or updated to reflect new processes and system functionality.
• Comprehensive training materials are produced, enabling Support Line staff and delivery partners to effectively use new systems and features.
• Training is delivered to relevant colleagues and stakeholders, ensuring operational readiness and confidence ahead of implementation.
• A structured Go Live readiness review confirms that technical, operational, governance, and business readiness criteria have been met before deployment.
• The VCC upgrades are launched successfully with minimal disruption to Support Line operations, supported by effective implementation planning, monitoring, and post-launch issue resolution to maximise adoption and service benefits.

HOW TO APPLY

To apply, please submit a CV and a covering letter (no more than two pages) explaining why you are interested in this role and how your experience meets the person specification.

RCEW is committed to equal opportunities and actively encourages applications from people with lived experience of sexual violence, and from people from communities which are under-represented in our workforce, including Black and minoritised communities, disabled people, and LGBTQ+ people.

All roles at RCEW are subject to an enhanced DBS check. The post-holder will have access to sensitive data relating to survivors of sexual violence and must demonstrate the highest standards of discretion and data security.

Eligibility

Applicants must have the right to work in the UK. Evidence of this will be required prior to appointment.

Additional Information

Please note: We reserve the right to close this vacancy early should we receive a sufficient number of applications. We therefore encourage interested candidates to apply as soon as possible.

Due to the volume of applications received, only candidates selected for interview will be contacted.