Safeguarding officers jobs

Charity and Staff Management

• Delegated responsibility for the day-to-day running of the charity, office administration, line management and supervision of the small staff team
• Liaison with HR support service, supported by the Chair and Treasurer
• Lead on digital development and liaison with external IT support service
• Lead on monitoring, evaluation and learning
• Lead on dealing with any concerns, complaints, or safeguarding issues, and act as the charity’s Designated Safeguarding Lead, supported by the Safeguarding Trustee and Chair
• Maintain the charity’s Risk Register

Strategic Development

• Operational implementation of the Board-led Strategic Plan including providing regular reports for trustees and members as required
• Develop and manage annual operational plans and reports, supported by the Trustees
• Working with the Client Representative Trustees, support clients (Disabled people with Assistance Dogs) to participate in the charity’s development
• Manage accreditation with Assistance Dogs International and standards

Promotion and Communications

• Promote the work of the charity positively and proactively, manage and ensure consistency of the charity brand across communications
• Liaison with Assistance Dogs International, Assistance Dogs UK (ADUK) and fellow member organisations, including attendance at ADUK meetings
• Maintain and develop key relationships, supported by relevant staff and trustees
• Manage communications with members (clients and trainers)

Finance and Fundraising

• Work with the Treasurer and relevant staff to support the management of annual budgets, financial reporting and monitoring
• Operational implementation of the Fundraising Strategy, working with relevant staff and trustees

Governance and Compliance

• Support the Board of Trustees to ensure high standards of governance and compliance with all legal requirements affecting the charity
• ·Support the development of new processes, procedures and policies, with regular monitoring and reviews
• Health and Safety lead, responsible for completing any RIDDOR paperwork as and when required

Role Purpose

The Employment & Skills Manager will lead the development and delivery of our current and future Employment & Skills programmes, overseeing the successful delivery of the existing EFL Training Ground, Future Dons, DIVERT and Street Soccer projects.

A key aspect of the role will be to support the development of the Foundation's exciting new Health & Community Hub at the stadium, helping to shape a vibrant, inclusive space that promotes education, employability, health and wellbeing. This will include contributing to the creation of dedicated mentoring spaces and exploring the potential development of a Youth Hub in partnership with a range of stakeholders, creating new opportunities for young people and the wider community.

Working collaboratively across Foundation departments and with external partners, the Employment & Skills Manager will embed a consistent Work Experience and Volunteering pathway across the organisation, expand the Foundation's mentoring offer to schools, and develop innovative programmes that respond to local community needs while strengthening partnerships and maximising social impact.

DUTIES & RESPONSIBILITIES

• Manage the development and growth of Employment & Skills projects, including the effective line management of the Employment & Skills Team members. Leading various mentoring and skills development projects and sessions.
• Drive programme design, delivery, and quality assurance in consultation with stakeholders, internal teams, and beneficiaries.
• Work with key internal staff to develop and embed a clear process, pathway and framework for volunteering and work experience across the organisation. Training staff to implement an effective framework that supports young adults to take early steps into the industry.
• Regular monitoring of staff performance and development to ensure all are working towards meeting programme objectives and KPI’s. Building a high-performing and collaborative team, fostering a culture of resilience, togetherness and constant improvement.
• Oversee all programme budgets, ensuring cost-effective and compliant use of funds. Ensuring all programmes are delivered within budget
•  Monitor financial projections, reporting, and adherence to contractual obligations and funder/donor requirements.
• Develop and oversee Monitoring, Evaluation and Learning frameworks to assess impact. Preparing reports for internal and external stakeholders as required.
•  Ensure robust data capture, analysis, and reporting systems are in place across all projects. Utilising equality, diversity and inclusion data to ensure programmes align to the organisation strategy, supporting communities facing the greatest need and worst health outcomes.
•  Build, nurture, and strengthen strategic partnerships with delivery partners, funders, and community stakeholders.
• Represent the Foundation on working groups, championing our vision and mission to diverse audiences. Including local DWP, EFL and Schools and sport partnerships.
• Work with the Head of Programmes to identify development opportunities and service gaps within existing programmes, subsequently approaching suitable partners and/or funders.  Including writing funding applications.
• Work closely with the Communications teams to produce effective marketing literature and promotional materials to aid recruitment. Ensure success stories and case studies are captured.
• Responsible for quality assurance of the projects ensuring the needs of each partner are met. Regular monitoring of staff performance and development to ensure all are working towards meeting programme objectives and KPI’s.
•  Be the Designated Safeguarding Officer for Employment & Skills projects, liaising with associated partner Safeguarding Team’s to ensure a clear line of reporting to AFC Wimbledon Foundation Safeguarding Team. Ensuring all activity is suitably risk assesses.
• To create a safe environment and act to protect all young people and vulnerable adults that are either within the care of your programmes or attending club premises and report any concerns to the Safeguarding Lead.
• To adhere to the Foundation’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
• Deliver additional roles and responsibilities as agreed by Line Manager.

PERSON SPECIFICATION

Qualifications:

· Hold a relevant higher education or industry recognised certification or have a minimum of 5 years’ experience working within Charity and/or football and sports industry.

· Mentoring, Youth Work or Health & Social Care related qualification.

· Institute of Leadership and Management qualification or willing to work towards.

· Emergency Aid and Safeguarding Children Certificates.

· Ability to travel to activity & meetings across London and surrounding areas / Full Driving License

Experience:

· Experience of working in a management role at a Charity and/or football and sports industry.

· Experience of designing, delivering and managing employment, mentoring and training programmes to achieve set outcomes. 

· Strong project management skills able to manage multiple strands of work to a high level.

· Outstanding track record in developing employment and skills opportunities for hard to reach groups.

· Knowledge of M&E and quality assurance programmes relevant to the industry sector.

· Knowledge of Community Club Organisations and Football Charity Programmes.

· Good knowledge of ED&I practices and policies, local demographic and social needs.

Skills & Behaviors

· Ability to lead, motivate and influence participants, staff, and partners to work towards greater community outcomes.

· Ability to build strong cross-departmental and organisational relationships.

· Strong analytical skills, proficient in the use of ICT and ability to analyse data and create reports.

· Ensures the secure and professional management of confidential information.

· Good communication and organisation skills.

· Confident and outgoing personality.

GENERAL INFORMATION

The Employee must at all times carry out his/her responsibilities with due regard to the AFC Wimbledon Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act.

The Employee must act to protect all young people and adults at risk that are in their care or attending the Company’s premises.  The Employee must report any misconduct or suspected misconduct to the Safeguarding Manager.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.

Finance Director  
22.5 hours per week (3 days) 
Salary: £37,800 per annum 
(Equivalent to approximately £63,000 full-time) 
Based in Leeds with flexible and hybrid working 

Advonet is an independent advocacy charity supporting people who may find it difficult to be heard, ensuring their rights are upheld and their voices are at the centre of decisions that affect their lives. 

We are seeking an experienced, qualified finance professional to join our Senior Leadership Team as Finance Director . This is a strategic role that combines financial leadership with oversight of IT, systems, data infrastructure and organisational resilience. 

Working closely with the CEO, Head of Business Development and Finance Manager, you will help ensure Advonet remains financially sustainable, well-managed and prepared for the future. Alongside responsibility for financial planning, governance, risk management, audit and Board reporting, you will lead work to strengthen our digital infrastructure, cyber resilience, data protection arrangements and organisational systems. 

This role will suit someone who enjoys operating at a strategic level, bringing clear judgement, constructive challenge and practical leadership. We are particularly interested in hearing from qualified accountants who have experience of supporting organisational change, overseeing systems and infrastructure, and working with senior leaders and trustees. 

Why join us? 

• Senior Leadership Team role reporting directly to the CEO 

• Opportunity to shape Advonet’s financial, digital and organisational future 

• Flexible and hybrid working 

• Up to 31 days annual leave plus bank holidays 

• Generous pension contribution 

• Health cashback plan and employee support scheme 

• Friendly, values-led and inclusive culture 

Key dates 

• Applications open: Monday 20 July 

• Closing date: Monday 17 August at 12 noon 

• Shortlisting: Friday 21 August 

• Interviews: Thursday 10 September in Leeds 

How to apply 

Please submit: 

• A CV 

• A covering letter of no more than 500 words explaining how you meet the requirements of the role and why you would be a good fit for Advonet 

• A completed diversity monitoring form

For an informal conversation about the role, please contact Angela Ellis, Chief Executive Officer. 

Policy and External Affairs Assistant
£32,477 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time 

The Royal College of Paediatrics and Child Health (RCPCH) is seeking an organised and proactive Policy and External Affairs Assistant to support the delivery of our influential policy, public affairs and external engagement work across the UK.

This is an exciting opportunity to join the College’s Policy and External Affairs Department, providing vital administrative and project support across three key teams: Health Policy, Policy and Public Affairs (Devolved Nations), and Media and Public Affairs. Working at the heart of the College’s policy and advocacy activity, you will help ensure that the voices of paediatricians and children’s health professionals are heard and reflected in national policy development.

Reporting to the Policy Manager, you will play a central role in supporting committees, coordinating member engagement activities, managing communications and assisting with policy projects. You will work closely with senior officers, committee chairs, members and colleagues across the College to help deliver high-quality policy and public affairs activity that supports better health outcomes for children and young people.

Key responsibilities include:

• Supporting the administration of policy and public affairs committees, including preparing agendas, papers, minutes and action logs
• Providing guidance and administrative support to committee Chairs, Officers and members
• Responding to member enquiries and correspondence through desk-based research and liaison with policy colleagues and subject experts
• Supporting policy projects, task and finish groups, events and stakeholder engagement activities
• Coordinating and administering the Policy and External Affairs member insights network, including communications, database management and event support
• Assisting with the development, review and maintenance of College policy position statements and consultation responses
• Supporting the drafting and publication of policy updates, reports and briefing materials
• Preparing reports for committees and Executive Committee meetings
• Supporting College Officers and senior stakeholders with administrative and project-related activities
• Coordinating eBulletins, member communications and digital content across multiple channels
• Managing and updating policy and public affairs content on the RCPCH website

Essential skills and experience include:

• Degree-level qualification or equivalent relevant professional experience
• Excellent written and verbal communication skills, including strong report-writing abilities
• Strong research skills with the ability to analyse, summarise and present complex information clearly
• Experience working collaboratively with a wide range of stakeholders and teams
• Excellent organisational skills with strong attention to detail and the ability to manage competing priorities
• Ability to maintain high levels of accuracy when handling information, data and documentation
• Strong IT skills, including Microsoft Word, Excel, Outlook, PowerPoint and Teams
• Excellent interpersonal skills, with the ability to build positive working relationships and communicate effectively at all levels
• Ability to handle sensitive and confidential information with discretion and professionalism
• Strong administrative skills and a proactive, solutions-focused approach to work

Desirable:

• Experience working within child health, healthcare, membership organisations or professional bodies
• Formal project management training or experience supporting projects
• Experience using customer relationship management (CRM) databases and/or finance systems

The RCPCH sets and maintains standards for the education and training of all doctors working in paediatrics and child health in the UK. We advocate on child health issues at home and internationally. Additionally, through a variety of activities, the College influences the quality of medical practice for children in hospital and in the community.

The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff. Most staff are based in our London office in Holborn, with teams also working across the devolved nations.

Our values — Include, Influence, Innovate and Inspire — guide how we work together. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates with protected characteristics. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.

The College operates a flexible and modern hybrid working policy, with colleagues spending 40% of their working time in the office over a four-week cycle and the remainder working from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.

We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible.

Closing date: 16 August 2026
interview date: w/c 1 September 2026

We are seeking a dedicated and compassionate Triage & Early Interventions Officer to join our Operations team in Wakefield, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

 Key responsibilities:
The Marketing Officer (Retention) at CBM UK is an important role in making our lifechanging work possible. The position holder is responsible for producing direct mail and digital fundraising appeals for individual supporter audiences that will elicit strong engagement and ongoing financial support.
Working closely with the Head of Marketing and across the Fundraising, Impact and Communications department, the Marketing Officer (Retention) plans and delivers 10-12 fundraising appeals per year to existing supporters. These include one off cash fundraising appeals, newsletters, and prayer diaries, which are produced through working with external copywriters, designers and printers. The role works across multiple
marketing channels, including direct mail, email, web, and telephone, towards an agreed income target.
The position holder also supports the development of fundraising plans, supporter
(customer) journeys, and the testing of new channels and messaging.
Cultivation appeals (60%)
a. Direct mail: Deliver regular and inspiring off-line direct mail campaigns to existing supporters on time and within budget. The role-holder will plan, co-ordinate and prepare fundraising appeals. This involves creating briefs, working alongside
freelance copywriters and designers, and managing print and fulfilment suppliers.
b. Email marketing: Plan, build, and send mass marketing and fundraising emails to existing supporters.
c. Online landing pages: Build landing pages (using WordPress) to support individual fundraising and offline marketing appeals. Ensuring landing pages on the CBM website are integrated with offline appeals and are engaging to existing audiences. This includes utilising Search Engine Optimisation tools aimed at maximising online traffic and income.
d. Newsletters and prayer diaries: Lead on the planning and implementation of reporting back to existing supporters about CBM UK’s work as part of their donor journey, through delivering supporter newsletters, e-news, and prayer diaries, currently produced three times per year.
e. Internal briefings: Prepare internal marketing materials for colleagues and provide briefings for supporter facing teams ahead of each appeal.
f. Agency and freelancer management: Develop excellent working relationships with existing and new agencies and suppliers, including marketing agencies, freelance copywriters and designers, print suppliers, and mailing houses. Evaluate and source new agencies and suppliers as appropriate.
High donor fundraising (20%)
a. High donor direct mail: Lead on CBM UK’s high donor fundraising programme, through planning and managing regular direct mail communications and fundraising asks to this segment of supporters, working towards achieving annual income targets.
b. Relationship development: Work alongside the Supporter Relations team to develop and carry out a donor journey for high donors, including the planning,
briefing and reporting of personalised communications, carried out by the Supporter Relations team through phone, email, and post.
Planning and reporting (10%)
a. Analysis and reporting: Review appeal performance against key performance indicators (response rates, average value, net income) to report back and provide learnings to support decision making around future activity.
b. Data and CRM handling: Develop a good knowledge of the CRM system (SalesForce), including the creation of data briefs and appeal selections through the CRM, and ensuring clear recording and reporting of direct marketing activity.
Other (10%)
a. Sector knowledge: Maintain awareness and anticipation of charity sector trends relating to direct marketing and keep abreast of competitor activities to enable CBM to respond and adapt quickly where appropriate.
b. Communication guidelines: Ensure the consistent implementation of CBMs brand, key messages and style guide in fundraising activities.
c. Compliance and data protection: Awareness of, and compliance across direct marketing, of Fundraising Regulator and Data Protection legal requirements (GDPR and PECR).
d. Collaboration and integration: Work alongside other teams, including the CBM Global Federation, to maximise collaboration opportunities and integrated working. Ensure fundraising plans are shared across departments.

In developing and testing new fundraising approaches, messaging, and channels, the role holder is part of a culture of enthusiasm, continual improvement and success which reflects the ambitions of CBM UK. The role may also include occasional working out of normal office hours, agreed in advance, and occasional travel in the UK, as well as the possibility of travel internationall

Please download the recruitment pack for full details.

Education Programme Coordinator

We are seeking Education Programme Coordinators to help disadvantaged young people build confidence, improve their academic progress and fulfil their potential.

Position: Education Programme Coordinator, two opportunities available
Salary: £26,000 to £30,000 FTE, depending on the role and experience
Location: London, with the Saturday position based in Walworth
Hours: Part–time, Term-time only, with weekday and Saturday opportunities available
Closing date: Wednesday 2 September 2026

About the role

There are two flexible opportunities available:

Weekday Education Programme Coordinator: Working 14.5 to 22.5 hours per week or full-time, plus four additional paid weeks annually. You will deliver structured small-group tuition programmes in schools across London, support pupils and volunteer tutors and coordinate programme delivery.

Saturday Education Programme Coordinator: Working 8 to 12 hours per week, including sessions in Walworth on Saturday mornings from 9.00am to 11.30am, plus two additional paid weeks annually. You will support the delivery of engaging tuition sessions for boys aged 8 to 18.

Key responsibilities will include:

• Facilitating structured small-group tuition sessions
• Creating a positive, inclusive and well-managed learning environment
• Supporting pupils to build confidence and make academic progress
• Providing guidance and practical support to volunteer tutors
• Building positive relationships with young people, families and school staff
• Maintaining attendance records, programme information and assessment data
• Gathering feedback and contributing to programme reports
• Following safeguarding procedures and promoting young people’s wellbeing

The weekday position does not involve full-class teaching, extensive lesson planning or significant marking.

About you

For the weekday opportunity, you will have Qualified Teacher Status or equivalent classroom or youth sector experience, alongside strong group management and organisational skills.

For the Saturday opportunity, you will have experience working with children or young people in education, youth work, mentoring or community settings. QTS or a youth work qualification would be welcomed but is not essential.

For either opportunity, you will be able to engage and motivate young people, build effective relationships and demonstrate a strong commitment to safeguarding.

About the organisation

The organisation is an education charity working to reduce the attainment gap experienced by disadvantaged pupils. Through structured tuition, volunteer support and partnerships with schools and community organisations, it helps young people improve academically while developing confidence and resilience.

These roles are subject to an enhanced DBS check and satisfactory references.

Other roles you may have experience of could include Programme Coordinator, Education Coordinator, Programme Manager, Youth Programme Coordinator, Learning Mentor, Teaching Assistant, Youth Worker, Community Education Officer or Saturday School Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, NFP People.

Title: Head of Operations

Responsible to: CEO

Hours: 35 hours per week

Salary: £45,000 - £48,000 FT (depending on experience and qualifications)

Based: Willesden, NW10 2JR; Haringey borough (including Hornsey, N8 9LP and Tottenham Hale, N17 9FU) + other locations if required

Contract: Permanent (subject to continuation of funding)

Please Note: Enhanced DBS check will be required

JOB OVERVIEW

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? Do you want to use your operational management experience to have a tangible impact in the community? This is an exciting opportunity for an experienced team leader looking to take on a meaningful new career challenge to join the Brent Irish Advisory Service (BIAS) as Head of Operations.

The Head of Operations oversees all of BIAS’s projects, managing a small, high-performing team of project coordinators and frontline advice and community-support staff to ensure that we provide the highest-quality service to our clients. You will need to have demonstrable team-management experience, strong people and communication skills, and a willingness to take a hands-on approach to project delivery, along with excellent organisational and strategic abilities to ensure that projects are delivered sustainably, effectively and efficiently.

In 2025, BIAS expanded its successful Brent-based advice service and active ageing clubs into Haringey borough. The Head of Operations will take the lead on further building and developing the new services in Haringey, ensuring that we replicate our excellent quality of service, strong record of positive outcomes and loyal service-user base.

This is a key role within the BIAS senior leadership team, which will give you the opportunity to have a direct impact on shaping the organisation’s future strategy and direction.

KEY WORK AREAS AND MAIN DUTIES

Staff management

• Manage a team of five project coordinators and five front-line staff to ensure effective delivery and monitoring of BIAS’s core welfare and housing advice, active ageing, volunteering and befriending projects, which support over 900 people per year.
• Manage HR procedures, including employment contracts, probation assessment, leave administration, staff supervision, performance management and exit procedures.
• Conduct recruitment procedures where needed, and supervise the onboarding process for new joiners.
• Oversee training and development needs and budgets.
• Ensure good teamwork and lines of communication between staff, including by chairing regular staff meetings.
• Create a positive working environment in which equity and diversity are promoted and staff can do their best.

Project management

• Project-manage the further development of new advice and active ageing services in Haringey borough.
• Take the lead on promotion and marketing of BIAS’s services, including by representing the charity to partner organisations and at external events.
• Contribute to the organisation and running of regular community and fundraising events.
• Deputise for the Advice Services Manager where needed, supporting the welfare and housing advisers with complex casework, forward planning and client management.
• Support the Active Ageing Coordinators and volunteer teams wherever needed with the day-to-day running of the active ageing clubs.

Quality and service delivery

• Oversee quality-assurance procedures in line with the Advice Quality Standard (AQS), and spearhead biannual renewal of BIAS’s AQS accreditation.
• Oversee running of BIAS’s volunteer project in line with the Investing in Volunteers quality accreditation standards.
• Serve as internal data protection officer, monitoring GDPR compliance, managing risk and responding to any potential data breaches.
• Serve as BIAS safeguarding lead, ensuring that safeguarding policies and training are kept up to date, and that all safeguarding concerns are appropriately addressed.
• Work with the Fundraising and Communications Manager to administer the BIAS website and implement BIAS’s social media strategy.
• Administer BIAS’s IT and client management systems (Microsoft 365, SharePoint, BrightHR, Lamplight CRM), coordinating training, updates and troubleshooting.

Operational leadership

• Advise the CEO on all staffing and service-delivery issues.
• Monitor and report on service delivery, including through monthly advice and volunteer-project reports, quarterly Board reports and regular funder reports.
• Carry out regular reviews of BIAS’s annual business plan, risk register, five-year strategy and internal policies and procedures, providing recommendations to the CEO and Board of Trustees on strategic direction.
• Research and secure funding from grant-making organisations, ensuring BIAS’s future financial sustainability.
• Work closely with the Finance Manager and CEO on budgeting, grant monitoring, cashflow and financial authorisation.

These are the basic duties required of the Head of Operations. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This role will be based in our advice offices and club venues in Willesden and Haringey but there may be some options for flexible working (e.g. one day per week from home). Occasional evening or weekend work may be required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community in Brent for almost fifty years. We deliver our support through our welfare and housing advice service, our active ageing clubs, our volunteer project and our befriending scheme. We raise over £2 million in extra income for the most vulnerable and disadvantaged every year and have over 7000 attendances at our club services. BIAS has recently expanded into Haringey borough and has exciting plans to further develop its project scope and geographical reach, supported by sustainable and diversified grant funding, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. The deadline for applications is 29th August 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

Are you a talented storyteller?  

Rainbows Hospice for Children and Young People is looking for a skilled communications professional to join our Marketing and Communications Team. 

Alongside your experience in communications, journalism, PR, content creation or digital marketing, you’ll have excellent writing skills, strong interviewing ability and a real instinct for finding and shaping powerful stories. You’ll also be someone who enjoys working independently, spotting opportunities and creating high-quality content that connects emotionally with audiences. You’ll have excellent organisational skills, able to balance priorities, and maintain accurate records and media consents. 

This is an exciting opportunity to help shape how Rainbows tells its story across the East Midlands raising awareness of our specialist care and inspiring support for babies, children, young people and their families. You’ll lead on sourcing and developing stories from families, supporters, staff and stakeholders, creating publish-ready content across PR, web, email, social media, and fundraising campaigns. 

You’ll be joining us at a time when storytelling is becoming increasingly important to our fundraising, digital engagement and public awareness. We’re looking for someone who understands how to create sensitive, audience-focused content, and who can adapt their writing style across multiple channels and audiences. 

Working as part of a collaborative Marketing and Communications team, your role will include interviewing families and supporters, writing compelling stories and press releases, supporting campaign content, helping develop digital-first storytelling approaches, and building a strong pipeline of stories, quotes, images and video content for use across the organisation. 

You’ll need excellent organisational skills, with the ability to manage multiple priorities and proactively drive a pipeline of stories across a range of projects and campaigns. We’re particularly interested in candidates who can think creatively by identifying new story angles, developing alternative content routes, and helping us diversify the voices and experiences represented across our communications.

You’ll also work closely with the PR Manager and Income Generation and Marketing Directorate to support regional media activity, fundraising campaigns and digital communications. 

This role would suit someone with solid experience in communications, public relations or journalism. Experience within a hospice or healthcare setting is welcome, but not essential. What matters most is your ability to write high-quality, compassionate and impactful content. 

Working for Rainbows 

Rainbows supports babies, children and young people with serious and terminal conditions, helping families make the most of every moment together. 

Our care reaches across the East Midlands wherever families need our support from homes, hospitals and community settings to our hospice in Loughborough. 

We have a strong culture built around compassion, collaboration and expertise, and we’re proud to have been the first children’s hospice in England rated ‘Outstanding’ across all five CQC domains. 

What we can offer you 

· A supportive and collaborative team environment 

· Flexible and hybrid working opportunities 

· Ongoing professional development 

· The opportunity to create meaningful work that directly supports fundraising and family care 

· A varied role with scope for creativity and innovation 

· Free onsite parking at the Hospice, Lark Rise, Loughborough.

· Bupa Healthcare cashback plan.

· Life Assurance.

· 27 days holiday plus bank holidays.

· Contributory pension scheme or Salary Sacrifice Pension Scheme

Please review the Job Description and Person Specification attached for full requirements of the role. 

Role Purpose: 

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed. 

Helpline Advisors will support service users via multiple channels—phone, email, SMS, WhatsApp, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident. 

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality. 

Role Responsibilities:  

• Answer incoming calls from victims of hate crime with empathy and professionalism. 
    

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports. 
    

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach. 
    

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals. 
    

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action. 
    

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff. 
    

• Maintain strict confidentiality in accordance with data protection and safeguarding policies. 
    

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach) 
    

• Participate in supervision, debriefs, team meetings, and reflective practice sessions. 
    

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices. 
    

• Contribute to service evaluation and team-wide improvements. 
    

• Deliver informative presentations on reporting processes and service pathways to different audiences, ensuring information is clear, accessible, and appropriate to the audience. 
    

• Support stakeholder engagement with police, local councils, and relevant partner agencies to strengthen reporting pathways, referral processes, and community confidence. 
    

• Deliver helpline services during evenings and weekends as a required part of the rota, ensuring appropriate coverage for service users outside standard office hours. 
    

• Carry out general office administration tasks, attend relevant internal and external meetings, and support day-to-day service coordination as required. 
    

• Undertake online monitoring and related reporting activity during quieter periods or downtime on the helpline, in line with organisational procedures and priorities. 
    

• Work as part of a small, supportive team. 

 
Person Specification:  

• Experience in helpline, support work, or similar client-facing roles. 
    

• Understanding of hate crime and its impacts, particularly on Muslim communities. 
    

• Excellent listening, communication, and note-taking skills. 
    

• Ability to manage emotional content and maintain professional boundaries. 
    

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia. 
    

• Excellent understanding of British Muslim communities, their diversity, and everyday practices. 

• Ability to work independently and manage time effectively in a remote/hybrid setting. 
    

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset. 

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary. 

• Commitment to the values of equality, diversity, and inclusion. 

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities. 
    

• Enhanced DBS check required (to be obtained on your behalf if your application is successful). 
    

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase. 

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by mid August. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted. 

The Commercial and Estates Director provides strategic and operational leadership of the Quakers in Britain Commercial and Estates teams, and in addition is a part of the Quakers in Britain Senior Leadership Team.

You may or may not be a Quaker, but you’ll be confident working in an environment where our values of simplicity, truth, equality, peace and sustainability are at the forefront of our decision-making. You'll have a track record of applying these values in commercial contexts, as well as a sympathy with the wider Quaker faith and aims.

You will ideally bring a record of achievement in:

• Leadership and management of a multidisciplinary team in the attractions or conferencing sector with knowledge of buildings and facility management, either in the private sector or as part of a complex commercial arm in the public or voluntary sectors.
• Innovative and creative business development.
• Experience in marketing and developing a strong customer base.

For further information and for details on how to apply, please visit our website.

Closing date: 8am on Monday, 24 August 2026.

Shortlisting: w/c Monday, 31 August 2026.

Informal discussions: w/c Monday, 7 September 2026.

Formal interviews: Monday, 14 September 2026.

Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. We aim to prevent age, belief, disability, ethnicity, gender, gender reassignment, marital status, nationality, neurodivergence, race, religion, sex, sexual orientation or social class from being a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. As a Quaker organisation we expect all applicants and employees to uphold our values.

We are committed to safeguarding children, young people, and vulnerable adults. All candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.

• Title: Delivery Manager (South)
• Location: Remote with regular travel (This is a home-based role with regular regional travel.  Candidates based in London or South Wales are particularly encouraged to apply, as these areas currently  have the highest concentration of GFS groups and delivery activity.) 
• Contract: Permanent 
• Hours: 35 hours per week
• Salary: £42,500 per annum
• Holidays: 25 days per annum and bank holidays
• Reporting to: Head of Delivery
• Responsible for: Group Coordinators, School and Group Coordinators and Lead Group Volunteers
• Closing Date: Midnight on Sunday 16th August 2026

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and 
young women. We believe in challenging gender inequality by empowering girls and young 
women. We achieve this by providing groups where girls and young women build friendships, 
gain confidence, and learn that they are unstoppable.

We create a programme of activities designed to develop confidence, self-esteem, emotional 
wellbeing, and resilience, and recruit and train women volunteers to run those activities in a 
single gender space. We prioritise working in areas of disadvantage. 

About the job 

As Head of Delivery (South) at GFS, you will play a key role in maintaining the smooth running of 
programmes, supporting impact measurement, and helping to promote GFS locally and 
regionally. 

Full information about the role, person specification, and application process can be found in the JDPS and Job Pack.

How to apply? 

To apply for a role at GFS, please submit the following: 

• An anonymised CV (please remove your name, contact details, and any other personal  identifying information). 
• An anonymised Application Form (please remove your name and any other personal identifying information). 
• Diversity Monitoring Form (optional)
• When submitting your application, please include your full name, contact details and location in the body of your email, rather than within the anonymised documents. 
• Please send these documents to our recruitment team - email found in the JDPS doc. 
• Closing Date: Midnight on Sunday 16th August 2026.

If you require any adjustments to support your application or the interview process, please let us
know — we’re very happy to help

The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.

You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.

WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.

You do not need to have all the answers.

We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.

Key Responsibilities
 

Engagement

• Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
• Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
• Provide emotional and practical support, listening and helping people feel heard.
• Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
• Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
• Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
• Help people identify their own goals, strengths and next steps.
• Support or co-facilitate peer, recovery or wellbeing activities where appropriate.

Practical support and navigation

• Provide clear, accurate information about local treatment, health, housing, benefits and community services.
• Introduce people to co-located services at WSUP and help them understand what each service can offer.
• Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
• Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
• Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
• Advocate for people when stigma, exclusion or difficult processes create barriers to support.
• Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
• Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation. 
• Support day-to-day service delivery by staffing open sessions including Saturdays (on rota), covering reception duties and attending relevant team and management meetings.

Recording, safety and outcomes

• Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
• Complete triage/ONS4 wellbeing monitoring at the agreed stages.
• Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
• Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
• Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
• Contribute to support plans, case reviews and multi-agency discussions.
• Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent. 

Working with co-located services

• Welcome and introduce people to visiting and co-located professionals.
• Help guests prepare for conversations with treatment, housing, health, benefits and other services.
• Share relevant information in line with WSUP policies and procedures.
• Follow up agreed actions and help guests understand what will happen next.
• Avoid taking over duties that belong to specialist, statutory or treatment providers. 

Person Specification
Essential skills & experience

• Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
• Ability to build trusting relationships with people who may have had poor experiences of services.
• Good listening, communication and practical problem-solving skills.
• Ability to explain information clearly and support people to make their own choices.
• Ability to work positively with colleagues, co-located services and external partners.
• Ability to maintain clear professional boundaries.
• Ability to recognise and respond to safeguarding and risk concerns.
• Ability to organise a varied workload and keep accurate records.
• Commitment to equality, inclusion and non-judgemental practice.
• Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed. 

Desirable skills & experience

• Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
• Peer mentor or peer support training or qualification.
• Experience of helping people access treatment, health, housing or community services.
• Knowledge of local services in Greenwich or South East London.
• Basic computer skills. Training and support can be provided. 

Thames Valley Air Ambulance

The role: Challenge Events Officer 

Location: We offer a well‑established hybrid working pattern, with at least two days each week spent at HQ to stay connected and collaborate.

Salary:  £26,227.50
Contract:12 months fixed term

About us

Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.

What we are looking for:

We are looking for an enthusiastic, organised and supporter-focused Challenge Events Officer to help deliver an exceptional experience for Thames Valley Air Ambulance’s London Marathon 2027 participants and wider challenge events community. 

At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters and that’s where you come in.

Your role

Working closely with the Events Manager, you will lead on the recruitment, delivery and stewardship of London Marathon 2027 participants, while also supporting other events across the challenge events portfolio. You will be the main point of contact for participants, providing outstanding supporter care from registration through to event day and beyond, helping each person feel motivated, supported and valued throughout their fundraising journey.

You’ll be responsible for:

• Supporting the planning, coordination and delivery of the challenge events programme, with a primary focus on recruiting, supporting and stewarding London Marathon 2027 participants.
• Providing excellent supporter care from registration through to post-event thank you, helping participants feel informed, motivated and valued.
• Keeping in regular contact with participants by phone, email, post and in person to encourage fundraising activity and maximise income.
• Supporting recruitment through digital campaigns, partnerships and enquiries, and helping to share supporter stories with colleagues across marketing, communications and volunteering.
• Coordinating event administration and logistics, including registrations, fundraising packs, participant tracking, event-day support and accurate CRM records in Dynamics 365.

About you

You will be a confident communicator with excellent customer service skills and a warm, professional approach to building relationships. You will be highly organised, able to manage multiple deadlines and comfortable working both independently and as part of a team. You will bring strong attention to detail, good administrative skills and a genuine enthusiasm for charity fundraising.

We’re looking for someone who:

• Has experience of building positive relationships, delivering excellent customer service and communicating clearly with a wide range of people.
• Is highly organised, able to coordinate multiple projects and deadlines, and brings strong administrative skills with excellent attention to detail.
• Understands charity fundraising, is motivated by the difference supporters can make and can work with others to achieve income goals or targets.
• Is confident using Microsoft Office and maintaining accurate records, with experience of fundraising databases or digital platforms being an advantage.
• Is positive, enthusiastic, flexible and professional, with a can-do attitude and willingness to support occasional evening or weekend activity.
• Experience of events fundraising, supporter engagement, digital fundraising platforms such as JustGiving, or motivating runners and challenge event participants would be an advantage. A UK driving licence and access to your own car would also be desirable.

Why join us?

At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.

If this role sounds like it’s for you, we would love you to apply!

In return we offer a competitive salary and great staff benefits such as.

• 25 Days holiday / 267 Hours Holiday 
• Hybrid Working (minimum 2 days in office)
• Holiday Trading
• Free annual Flu Vaccination
• Blue Light Card (Option to purchase)
• Employee Assistance Programme
• Company Pension Scheme 
• Simply Health – Medical cash back scheme 
• Disability Confident Employer

Our values

We live by our values every day:

• We care no matter what – for our patients, their families, and each other.
• We go above and beyond– in the care we provide and the work we do.
• We do the right thing – in how we act and the decisions we make.
• Together we are TVAA – because together, we save lives.

Diversity and inclusion

We’re committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and are especially keen to hear from candidates who feel underrepresented in the charity sector.

Safeguarding

We follow robust recruitment and safeguarding practices to ensure the safety and wellbeing of our staff, volunteers, and the people we support. Relevant checks (e.g. DBS) will be carried out where appropriate.

How to apply

To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.

Vacancy Closing Date:  13 August 2026

This post may close early due to high numbers of applications, so you are advised to apply promptly

Interviews will be held week commencing 17 August 2026