Social work jobs
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Senior Database Officer
Tommy's
Fixed Term – 12 months | £35,500–£37,000 | 35 hours per week
Hybrid (minimum 2 days per week in our London office)
Reporting to: Head of Data
Location
Head Office: Nicholas House, 3 Laurence Pountney Hill, London, EC4R 0BB
Hybrid between home and office (minimum two days per week in the office for full-time colleagues).
About Tommy’s
Tommy’s is the UK’s leading pregnancy research charity. We exist to make pregnancy and birth safe – for everyone. Through world-class research, information and support, and campaigning for change, we work to reduce rates of miscarriage, stillbirth and premature birth.
We are committed to tackling inequities in pregnancy outcomes and building a diverse, inclusive organisation that reflects the communities we serve.
The Role
As Senior Database Officer, you will be responsible for managing and optimising our CRM system, Raiser’s Edge NXT, ensuring high standards of data quality, compliance and reporting.
You’ll act as a key internal contact for data-related processes, supporting colleagues across the organisation, while contributing to continuous improvement projects that strengthen how we use data to grow income and impact.
Key Responsibilities
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Manage, maintain and optimise Raiser’s Edge NXT to ensure accurate and up-to-date data
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Process all incoming donations, ensuring correct coding and data integrity
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Maintain high standards of data quality, GDPR compliance and robust data controls
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Manage data-related enquiries and provide timely support to internal teams
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Process regular Gift Aid claims
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Complete monthly reconciliation with finance systems
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Lead data cleansing and housekeeping projects (including consent and Gift Aid reviews)
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Improve processes to increase efficiency, automation and accuracy
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Train and support colleagues in effective CRM use
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Deliver regular and ad hoc reports, analysis and data selections to support fundraising and marketing
What Success Looks Like
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CRM income reconciles accurately with finance systems
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Data is accurate, complete and up to date
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CRM processes are fully compliant with GDPR and best practice
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Colleagues feel confident using the system and supported in their work
About You
Essential Experience & Skills
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Proven experience managing a CRM system in a Database Officer (or similar) role
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Experience acting as a system administrator (managing users, access and settings)
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Strong understanding of GDPR and supporter data best practice
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Ability to explain technical concepts clearly to non-technical colleagues
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Experience training and supporting colleagues with varying technical confidence
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Excellent attention to detail
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Strong communication and relationship-building skills
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Ability to manage multiple priorities and meet deadlines
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A proactive, solution-focused approach to improving systems and processes
Desirable
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Experience with Raiser’s Edge NXT
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Experience producing data selections
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Experience writing SQL queries
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Experience creating dashboards or reports using Power BI (or similar)
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Knowledge of fundraising techniques (e.g. direct mail, digital, supporter journeys)
Working at Tommy’s
We actively encourage applications from people of all backgrounds. As pregnancy outcomes in the UK are not equal across communities, we particularly welcome applications from people from minoritised ethnic backgrounds and other groups that are underrepresented in the charity sector.
We are committed to creating an inclusive workplace where everyone feels valued and able to thrive. If you don’t meet every requirement listed but feel this role could be a good fit, we’d love to hear from you.
We are happy to discuss reasonable adjustments at any stage of the recruitment process. Please let us know how we can support you.
Why Join Us?
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Meaningful work with real-world impact
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Flexible hybrid working
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A supportive and collaborative culture
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Opportunity to lead and shape data improvements in a growing charity
If you’re passionate about data integrity, continuous improvement, and using systems to drive impact, we’d love to hear from you.
Apply via CharityJob and help us make pregnancy and birth safe – for everyone.
The client requests no contact from agencies or media sales.
Your new company
As one of London's largest Housing Associations, you'll be joining an organisation with a strong social purpose and a commitment to delivering high-quality services to the communities it supports.
Your New Role
This is a new role added to strengthen the Financial Accounting team from a tax perspective, assisting in the delivery of high quality financial reporting and compliance.
Responsibilities include:
- Lead on tax, ensuring preparation of tax returns including VAT, CIS, Corporation Tax, Gift Aid and Employment Taxes.
- Identify and implement tax planning opportunities.
- Manage relationships with internal and external advisors and tax authorities, as required.
- Support the Group with ad-hoc tax and technical accounting queries.
What You'll Need to Succeed
- Full CCAB or CIMA qualification (or equivalent). Essential.
- Experience with core tax areas such as VAT, CIS or Corporation Tax and the ability to interpret legislative changes.
- Strong financial accounting experience gained in practice, industry, or the public/not-for-profit sector.
- Solid understanding of UK accounting standards and statutory reporting requirements.
- Confident communication skills, with the ability to explain technical concepts clearly.
- Strong IT skills, particularly in Microsoft Excel.
- Experience with reconciliations and supporting month-end activities.
Desirable:
- Experience preparing group or consolidated accounts.
- Prior exposure to operating in a public or not-for-profit environment such as housing, local or central government, or wider public services.
- Experience supporting external audit processes.
What You'll Get in Return
- You'll join a supportive and purpose-driven organisation where your work genuinely contributes to meaningful outcomes across the community.
- Hybrid working - 3 days per week in the office
- Flexible working options
- Generous annual leave and matched pension scheme.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV (in Word please). We will call you if you are shortlisted. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.
Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.
Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.
The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.
Responsibilities (abridged - see attached job description)
Programme Leadership & Strategy in Practice
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Lead implementation of OSH’s 2025–2028 programme strategy.
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Oversee the design, quality and coherence of residentials, leadership training and hubs.
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Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.
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Attend and lead approximately five residential programmes per year.
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Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.
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Ensure programme data is accurately recorded and used to improve delivery.
Team Leadership
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Line manage the Communities Manager and Leadership & Volunteering Manager.
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Provide structured supervision, clear objectives and professional development support.
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Ensure strong coordination between hubs, residentials and leadership pathways.
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Build a culture of accountability, reflection and continuous improvement.
Safeguarding & Welfare
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Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.
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Ensure safeguarding practice is robust, consistent and embedded across all activities.
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Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.
Partnerships, Budget & Oversight
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Maintain referral partnerships and represent OSH externally where appropriate.
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Hold programme budgets within agreed limits and ensure financial discipline.
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Embed monitoring, evaluation and reflective practice across the programme team.
Experience & Competencies (abridged - see attached job description)
Essential
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At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.
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Experience designing and delivering leadership development or informal education programmes.
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Strong facilitation and training skills.
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Demonstrable experience managing staff and developing teams.
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Strong understanding of safeguarding practice and willingness to act as Deputy DSL.
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Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.
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Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.
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Strong organisational skills and commitment to inclusive, youth-led practice.
Desirable
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Level 3 Safeguarding training.
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Experience managing programme budgets.
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Experience contributing to organisational strategy or scaling programme models.
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Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.
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Lived experience of migration or displacement.
The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Enfield VCS service.
Sounds great, what will I be doing?
You will work as part of a multidisciplinary NHS team alongside clinicians, social workers, and community partners to support adults with moderate to severe mental illness. Holding a caseload of service users, you will act as their key contact, contributing to care planning, monitoring progress, and supporting safe discharge using the RiO clinical records system. Together with service users, you will develop person-centred recovery plans focused on social goals and community integration, building strong therapeutic relationships through trauma-informed and strength-based approaches. You will help individuals access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. Collaboration is central to the role, as you will liaise with statutory and voluntary organisations, attend clinical meetings and community events, and advocate for recovery-focused, jargon-free communication. You will ensure accurate documentation, uphold safeguarding and health & safety standards, and actively participate in supervision, training, and professional development.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
We are looking for someone with NVQ Level 4 in Care (or equivalent) or at least two years' experience in a mental health setting. You will bring a strong understanding of mental health issues, recovery, and co-production principles, alongside experience of working collaboratively with professionals, services, and communities. Knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act is essential, as are excellent communication, relationship-building, and group facilitation skills. You should be confident using IT systems, resilient and adaptable, able to work independently or as part of a team, and committed to person-centred, trauma-informed practice.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
Please note: Clinks would welcome the opportunity to discuss potential secondments from locally or regionally based voluntary organisations.
About Us
Clinks supports, promotes and represents the voluntary sector working with people in the criminal justice system and their families. Our vision is of a vibrant, independent and resilient voluntary sector that enables people to transform their lives.
Job purpose
To identify, communicate and engage with the range of voluntary sector organisations working with individuals and their families within the CJS across a geographical area ensuring Clinks provides effective support to help voluntary organisations better meet their aims. To enable Clinks to share information about the sector with HMPPS and other stakeholders
Job summary
This role will increase awareness and understanding of the criminal justice voluntary sector operating within across the Midlands area. The post holder will undertake an initial analysis project to identify place-based voluntary sector organisations and the range of, and types of services and support provided to people in contact with the criminal justice system and their families. They will identify place-based needs and lead on the collation and sharing of information across the Clinks team and with stakeholders, to highlight the challenges and opportunities. The post holder will need to build new, and nurture existing relationships, with key partners and a range of agencies across sectors.
The post will work within the Area Engagement & Partnerships Directorate and with other Clinks’ staff to identify new members and engagement opportunities, deliver events and training, and provide opportunities to support the capacity and capability needs of the voluntary sector, with a focus on place-based small and specialist organisations working in the CJS.
The post will deliver activity to meet funder requirements, aims and objectives.
Reports to: Area Engagement and Partnerships Manager
Responsible for: N/A
1. Duties and key responsibilities
Area Engagement and Impact
- Identify and increase awareness of voluntary sector organisations based in the Midlands, the range of and types of services and support provided to people in contact with the criminal justice system and their families, where they deliver and how they are funded.
- Understand the work of local and regional voluntary sector infrastructure organisations in a geographical area to identify and increase partnership working and collaborative approaches to strengthen the support offered by Clinks,
- Gather intelligence from the sector to identify and understand the needs of place-based organisations and share feedback with HMPPS and other key stakeholders to develop operational processes and influence future commissioning opportunities.
- Work alongside the National Influencing & Networks team to use this intelligence to influence key decision making at a local and national level.
- Provide support to voluntary sector organisations, keeping the sector informed and up to date and capturing the support provided and its impact.
- Respond to requests from voluntary sector organisations in need of support and signpost or consider what assistance Clinks (and others) can provide.
- Work alongside the Area Insights and Impact Officer to capture the needs of the sector to influence and inform future activity.
- Provide regular area specific communications to organisations utilising Clinks communication channels to share good practice, resources and publications.
- Produce regular blogs, case studies and social media activity to showcase the work of place-based voluntary sector organisations.
- Develop and build upon existing place-based networks to support collaboration and co-ordination between the voluntary, statutory, and private sectors in the criminal justice system.
- Provide information to help statutory partners and key stakeholders to understand the voluntary sector, its structures and how to work with it.
External Relationships
- Identify and explore opportunities to develop relationships with area-specific agencies working within criminal justice including Probation, Prisons and local statutory agencies to increase knowledge of locally based voluntary sector services and establish, and embed Clinks’ support
- Provide representation at various meetings, both internally and externally with partners and stakeholders.
- Work collaboratively to ensure effective information flow across directorates and to and from the sector and stakeholders
- Develop relationships with regional and local infrastructure organisations to widen Clinks reach and identify joint working opportunities.
2. General responsibilities
- Represent and be an ambassador for Clinks
- Work to support the mission, ethos, and values of Clinks
- Be flexible and carry out other associated duties as may arise, develop, or be assigned in line with the broad remit of the position
- Support and promote diversity and equality of opportunity in the workplace
- Work collaboratively with others in all aspects of our work
This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
Person specification
Experience, Skills and Abilities
- Significant experience of working or volunteering in the voluntary sector in the Midlands area
- Relationship building and management with a range of stakeholders and networks.
- Good attention to detail and ability to maintain effective records, utilising a range of different methods.
- Ability to think strategically about the voluntary criminal justice sector, and to analyse and respond to change.
- Ability to prioritise, multi-task and work under pressure, juggling a busy and varied workload.
- Excellent IT and digital skills, including use of Word, Excel, Outlook, SharePoint, Teams and Zoom.
- Adaptability and flexibility in being able to deal with new situations quickly and efficiently.
- Good interpersonal and communication skills, both written and spoken, and ability to communicate with a range of stakeholders, at all levels of seniority.
- Convening meetings, arranging and chairing events both in-person and online.
- Ability to support and coordinate a complex network of organisations including representing diverse views, and promoting their work and issues.
- A collaborative approach to working with colleagues but also able to work alone.
- Highly organised with good project and time management skills.
Knowledge
- Role of the voluntary sector in addressing social exclusion.
- The criminal justice context and related policy.
- Understanding the role of national and local infrastructure organisations
- An understanding of the Midlands geographical area
Personal attributes and other requirements
- Able to travel extensively across the Midlands area with occasional travel across England and Wales.
- Able to work evenings and weekends and stay away from home overnight where necessary.
- Work well as part of a small team and independently, with a flexible approach to work.
- Commitment to anti-discriminatory practice and equal opportunities. An ability to apply awareness of diversity issues to all areas of work.
- Commitment to the values and ethos of supporting people in the criminal justice system
Clinks is the national infrastructure charity dedicated to supporting voluntary organisations working with people in the criminal justice system
The client requests no contact from agencies or media sales.
Harris Hill is delighted to be supporting a well-established social welfare charity in London with the recruitment of a Corporate and Community Fundraiser.
This is a brilliant opportunity to join a stable, high-performing fundraising team with exceptional staff longevity. The person previously in this role was in post for 10 years, and the line manager has been with the organisation for 9 years — a real testament to the culture, leadership and support on offer.
The Corporate and Community Fundraiser will manage a successful corporate portfolio worth c.£400k, made up of a strong mix of long-standing partners and new business. Corporate fundraising is the organisation’s largest income stream, with events as a key secondary driver, meaning this role sits at the heart of future income growth.
This role would suit a Corporate Fundraising Officer looking to step up, or someone keen to take on a larger, more strategic portfolio while remaining hands-on with delivery and relationship management.
Key responsibilities include:
- Managing and growing an established portfolio of corporate partners
- Developing new business, with a focus on local corporate opportunities
- Building strong, long-term relationships across a mix of partnership types
- Supporting corporate-led events and wider community fundraising activity
- Working closely with fundraising and communications colleagues
- Accurately recording activity and income using a CRM
Location & working pattern
The organisation is based on a beautiful site between Teddington and Hampton Wick, offering a genuinely lovely working environment.
The team typically works 2–3 days per week in the office, with Tuesday as the anchor team day, and the remainder working from home.
About you
You’ll bring:
- Experience in corporate fundraising or partnerships
- A track record of managing relationships and delivering income
- Strong communication and organisational skills
- A proactive, collaborative and relationship-led approach
- Experience of community fundraising and events would be welcome but is not essential.
How to apply
The closing date is 17th March, however early applications are strongly encouraged, as exceptional candidates may be interviewed before the deadline.
Please send your CV to
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics
Salary: £53,000
Contract: Permanent
Location: London office – 2 days per week
Closing date: 8th March
Benefits: 12% pension, cycle-to-work scheme, training and development budget
We have a great opportunity for an Assistant Head of Community Fundraising at one of the UK’s leading social welfare charities. Reporting to the Head of Community Fundraising, this is an exciting opportunity to step into a senior leadership role, shape strategy, and lead a high-performing team while driving innovation and growth in community and events fundraising.
As part of this role, you will lead the development and delivery of a national fundraising programme, broaden reach to new audiences, and inspire long-term supporter engagement. You’ll manage a team of three and oversee six-figure income and expenditure budgets, ensuring excellent supporter experiences and data-driven decision-making to maximise impact.
To be successful as the Assistant Head of Community Fundraising, you will need:
- Extensive experience in community and events fundraising, including strategic planning and delivery.
- Proven ability to manage budgets and lead high-performing teams to achieve income targets.
- Excellent communication and influencing skills, with experience building collaborative relationships at all levels.
If you would like to have an informal discussion, please call Emma on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, passionate about improving equality across the sector. You can read more about our commitment to diversity here.
If enough applications are received, the charity reserves the right to end the application period sooner.
If you wish to discuss this role with us, please quote reference 2812EI.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Community Engagement Practitioner to play a pivotal role in our Barnet Voluntary Community Sector service.
Sounds great, what will I be doing?
You will work as part of a multidisciplinary NHS team alongside clinicians, social workers, and community partners to support adults with moderate to severe mental illness. Holding a caseload of service users, you will act as their key contact, contributing to care planning, monitoring progress, and supporting safe discharge using the RiO clinical records system. Together with service users, you will develop person-centred recovery plans focused on social goals and community integration, building strong therapeutic relationships through trauma-informed and strength-based approaches. You will help individuals access local resources, attend appointments, and engage in wellbeing activities, peer support, and psychoeducational groups. Collaboration is central to the role, as you will liaise with statutory and voluntary organisations, attend clinical meetings and community events, and advocate for recovery-focused, jargon-free communication. You will ensure accurate documentation, uphold safeguarding and health & safety standards, and actively participate in supervision, training, and professional development.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
We are looking for someone with NVQ Level 4 in Care (or equivalent) or at least two years' experience in a mental health setting. You will bring a strong understanding of mental health issues, recovery, and co-production principles, alongside experience of working collaboratively with professionals, services, and communities. Knowledge of care planning, risk assessment, recovery tools, and the Mental Health Act is essential, as are excellent communication, relationship-building, and group facilitation skills. You should be confident using IT systems, resilient and adaptable, able to work independently or as part of a team, and committed to person-centred, trauma-informed practice.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



The client requests no contact from agencies or media sales.
This is an exceptional opportunity at one of the world's most prestigious universities at a time of extraordinary ambition and philanthropic momentum.
Associate Director of Development – Principal Gifts
Employer: University of Oxford
Salary: £65,336 - £82,255 with scope to go beyond for a leading professional with outstanding experience and track record
Location: Oxford (Hybrid)
Here at the University of Oxford, we are recruiting three Associate Directors of Development – Principal Gifts to join our incredible team. These are new positions, part of an expansion of our friendly, collaborative and successful Principal Gifts team.
As Associate Director of Development – Principal Gifts, you will operate at the highest levels of the University to secure transformational gifts at the eight-figure-plus level, advancing Oxford’s mission and global impact. Your work will help ensure that Oxford continues to attract the brightest minds, pursue world-leading research, and address the most urgent challenges facing humanity.
You will work closely with the Vice-Chancellor, Chief Development and Alumni Engagement Officer, Director of Development – Principal Gifts, and other senior leaders to align principal gift opportunities with institutional priorities and articulate a compelling case for support to some of the world’s most significant philanthropists.
Your impact will be enduring – enabling breakthrough discoveries, expanding opportunity for students, and strengthening Oxford’s position as a global leader in education and research. The Associate Director of Development role offers the chance not only to secure transformational gifts, but also to shape the future of Oxford’s philanthropic culture and leave a legacy at an institution that has been changing the world for over nine centuries.
This is a chance to join a dedicated, professional and ambitious team at a time when Oxford’s fundraising is at unprecedented levels. With strong support from the Vice-Chancellor, a proven track record of principal gift success, and an unparalleled global reputation, you will have every opportunity to make your mark, both at Oxford and in your career.
You will be passionate about what we do here, not phased by complexity and ambiguity, and comfortable orchestrating a myriad of stakeholders. We hope to hear from you!
The University of Oxford is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.
Closing date: midnight on Monday, 6 April 2026.
Interested?
Please familiarise yourself with the attached Candidate Pack.
To apply, please submit a CV and covering letter.
Diversity and Inclusivity
The University of Oxford is committed to equal opportunity, and to being a place where everyone belongs and is supported to succeed. We recognise how the diversity of our community enriches our ability to deliver on our academic mission.
We welcome applications from individuals from all backgrounds, including those under-represented within higher education. No applicant or members of staff shall be unlawfully discriminated against on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
No agencies please
If you would like to have a confidential discussion about the role, please email info (at) weareconstellate (dot) com
Please see attached candidate pack. Applications are by CV and covering letter.
We’re looking for an experienced Head of IT and Digital Transformation with a track record in digital project management, of implementing IT and CRM systems, and of developing digital transformation strategies.
The client requests no contact from agencies or media sales.
Our client is the UK’s leading road safety charity. Their role is simple, yet vital – to make journeys safer for everyone who uses the road.
Between four and five people lose their lives on UK roads every day, and more than 75 are seriously injured in collisions. Each death leaves a family grieving, and every serious injury can change lives forever.
The charity is working to change this through education and training programmes, alongside campaigning for policy reforms to make roads safer for everyone.
Chief Executive Officer
£110,000 + benefits
Hybrid working – At least 3 days in the office, Welwyn Garden City area
Joining the organisation in its 70th anniversary year, the new Chief Executive Officer will provide inspiring, person-centred leadership to their committed teams and volunteers.
They will work closely with members, partners, and stakeholders to influence policy, behaviour, and public understanding of road safety, while applying strategic and commercial expertise to secure long-term financial sustainability, diversify income, and maximise charitable impact.
We are seeking a proven senior leader, ideally from a membership, not-for-profit, or service-led organisation. Knowledge of the road safety or transport sector is desirable but not essential. The successful candidate will have a strong track record of delivering commercially sustainable growth, sound financial stewardship, and influencing policy, government, or regulatory stakeholders.
Key responsibilities include:
- Ensure financial sustainability through budgeting, forecasting, risk management, and investment planning.
- Lead the development and delivery of the strategic plan with the Board.
- Drive growth across membership, training, fundraising, and commercial activities, including partnerships and sponsorships.
- Enhance the organisation’s influence, visibility, and impact in road safety and driver/rider training.
- Serve as the chief ambassador and spokesperson to members, partners, government, and media.
If you are passionate about making our roads safer and enhancing driver education, we would love to hear from you.
For further details and information on how to apply, please visit our dedicated microsite.
How to Apply
To apply for the role, please upload your CV together with a supporting statement (of no more than 1000 words) onto the Prospectus website via the link below.
Please ensure that you have included a telephone number, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.
If you wish to apply using an alternative format, please contact Prospectus.
If you would like to have an informal conversation about the role, please contact our retained partners, Jane Ray and Tammy Stewart.
At Prospectus we believe passionately that a truly inclusive workplace leads to increased social impact. We are committed to supporting our clients to build more inclusive teams. To understand how we are performing, we ask that you kindly complete the brief equal opportunities questionnaire when you submit your application via our website. Please be assured that your responses are kept confidential, separate from your candidate record, are not part of any application you make, and that the consultants never see individual responses to the questionnaire.
Recruitment Timetable
Deadline for applications: Sunday 29th March (midnight)
Interviews with Prospectus: w/c 13th April
Interviews with the charity: 30th April and/or 1st May
Support Worker at Plus Services
Are you a positive, engaging and caring person that wants to make a real difference to the world?
Do you think the greatest gift you can give is to make other people’s lives better?
Do you believe that people living with Learning Disabilities and Autism should have happy fulfilling lives, with access to the Community and enjoy the same things the rest of us take for granted?
If you answered “Yes” to these 3 Questions then Plus has an amazing role for you!!!!!
Who are Plus Services?
Plus is one of the most respected Learning Disability and Autism Charities in London with a proud history stretching back more than 30 years. We have an amazing team that is dedicated to supporting people to live their best possible lives and we have literally changed people’s worlds with the support we have provided.
Our Client Group is quite varied and during the recruitment process you would be specifically recruited to work with those that your personality, skills and experience would fit best with. Some have really challenging behaviour, but unless you had the capability to best serve those people you would be assigned to a different group. So, there is no need to worry about being out of your depth.
We also provide industry leading training and on-going support, so rest assured you will be ready for anything the job throws at you. I cannot promise you it will be easy, but I can promise you it will be worth it. And when you go home you will know you have made a massive difference and the world is a slightly better place as a result of your efforts.
Who are you?
You are a caring, compassionate and capable individual? You could be either already working within Social Care or are thinking about joining the sector. We recognise everyone, regardless of their personal history, talents, abilities and unique personal qualities
What does matter is you must care and you must want to enhance the lives of the people who we support and rely on us.
You will need to be comfortable spending large amounts of your day one-to-one with the Service Users, there is no leaping from client to client here with 15 minute blocks. You will need to be happy supporting people to learn new skills and become independent. And you will need to thrive on taking people out into the big wide world, expanding their horizons, bringing a smile to their faces and adding a spring in to their step.
To be considered for the role you will need to be able to:
• Do your share of weekend shifts, sleep-ins, waking nights and bank holidays.
• Be physically fit and able to move freely and physically and to support service users who may be physically dependent.
• Have a supportive attitude and want to help individuals to maximise their lives.
• You must be able to support people with Learning Disabilities who have different ways of expressing themselves
• Be eligible to work in the UK
• Must have a driving licence
In return we offer opportunities for professional development and real job satisfaction. We can help you to develop your professional skills and knowledge and progress toward recognised qualifications such as Diploma in Adult & Social Care levels 3/4/5.
We are reviewing applications on a regular basis as part of our ongoing recruitment process and we are committed to ensuring all candidates are treated fairly
Available positions:
Full time Support Worker (38 Hrs per week)
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367
Holidays: 28 days per Annum
Part time Support Worker
Locations: Lewisham, Southwark, Greenwich or Sutton
Pay: £27,367 pro-rata
Holidays: 28 days per Annum (Pro Rata)
Bank Support Worker (zero hours contact)
Location: Lewisham, Southwark, Greenwich or Sutton
Salary: £13.85 per hour.
Holidays: Based on hours accrued
Our benefits package includes:
• Pension contribution scheme
• Fully funded Learning and Development
• Company employee assistance programme service
• Sleep in allowance
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting a Head of HR / Business Partner to lead and deliver a best practice HR function for Flint House, ensuring the provision of high-quality, compliant and strategic people services that support operational excellence and the Charity’s mission of providing evidence-based rehabilitation to serving and retired police officers.
Reporting to CEO as a member of the Exec team, with one direct report, this role operates at both strategic and operational levels, advising Trustees, the CEO and senior leaders while ensuring effective day-to-day HR delivery across the organisation.
We are flexible and will consider applications for full time and part time. The role is very much site based due to staff base and patients, but there is potential for one day hybrid working a week.
Key responsibilities and competencies :
- Lead on complex employee relations matters including capability, grievance and disciplinary cases.
- Conduct investigations, formal hearings and appeals where required.
- Provide expert advice and guidance to managers on all employee relations matters.
- Maintain and develop employment contracts in line with organisational needs and legislative requirements.
- Support managers in managing absence and attendance effectively.
- Develop, implement and deliver the HR Strategy aligned to the Charity’s organisational objectives.
- Lead workforce planning and quarterly resource meetings in collaboration with the CEO and Heads of Department.
- Support organisational change initiatives, ensuring a consistent and well-managed approach.
- Contribute to organisational development and continuous improvement initiatives.
- Provide data-driven insights and reports to Exec and the CEO to inform strategic decision-making.
- Ensure full compliance with UK employment legislation, case law and regulatory requirements.
- Ensure pay, benefits and reward practices remain legally compliant and appropriately benchmarked, advising Finance and Payroll practices
- Monitor legislative developments and advise Trustees and the CEO on required changes.
- Develop, review and maintain HR policies, procedures and conditions of service.
- Liaise with external professional advisers, including employment solicitors where required.
Successful candidate will be CIPD Level 7 or similar experience with evidence of continuing CPD.
In addition - you will have
- Strong strategic and operational capability.
- Significant experience as a Senior HR Generalist
- Excellent interpersonal and influencing skills, with credibility at Executive level.
- Clear, confident written and verbal communication skills.
- Strong analytical and reporting capability.
- Ability to prioritise, delegate and manage competing demands.
- Coaching and advisory capability.
- High level of IT literacy (Microsoft Office suite and HR systems / Sage HR and iHasco).
About us :
Flint House Police Rehabilitation is a registered Charity offering rehabilitation services to ill or injured serving and retired police officers suffering from a wide variety of physical and mental health conditions. Every year we treat over 3,000 police officers. Located just outside Goring on Thames in our beautiful Flint House and set in 20 acres of ancient woodland, this key role will drive the people and culture objectives for the Charity.
We offer a comprehensive benefits package including on site free parking, lunch or breakfast, free on site gym, comprehensive EAP program, Medical Cash program, Life Assurance,36 days holiday and usual Pension benefits.
The role is very much based on site, with restricted public transport, so own car is essential.
Our mission is to deliver world class preventative and rehabilitative care for people in the police service.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The National Youth Agency is looking for a Learning & Development Officer.
Learning and Development Officer
Contract: Fixed-term, 6 months
Hours: Full-time – 37 hours per week
Salary: £36,050 per annum
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.
What we do
As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.
We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.
About the Role
This role sits within the team responsible for the professional, statutory and regulatory elements of youth work. You will support delivery of youth work curriculum projects, learning activity, and development of high-quality practical tools and materials that help create the conditions for great youth work.
The role exists to provide operational delivery and coordination, enabling the National Curriculum & Learning Manager to focus on strategic development, leadership and quality assurance.
You will be joining an agile, flexible, and collaborative team who work at pace, engaging partners and stakeholders to support youth work across England. Your role will contribute to the improvement and development of learning resources and approaches.
Key Responsibilities
As a Learning & Development Officer, you will support:
- Delivery of local youth work curriculum commissions, from inception to completion.
- Coordination of curriculum-related events and training, including train-the-trainer sessions and stakeholder workshops.
- Development, adaptation and refinement of learning and development tools, templates, and materials.
- Gathering and organising insight, learning and feedback to inform curriculum improvement.
- Drafting, adapting, and maintaining curriculum content aligned to national standards and local context.
- Preparing agendas, notes and follow-up actions for workshops, inception calls and meetings.
- Supporting approaches to demonstrating and evidencing impact.
Note: This role does not hold budget, strategic ownership, or line management responsibility.
Why Work for NYA?
- NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
- NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
- A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
- NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
- We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.
Closing date: 11.59pm on Friday 20th March 2026
N.B. Please apply ASAP as we may close applications early once we have a substantial amount of suitable applicants.
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
The National Youth Agency is an equal opportunities employer.
At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.
We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.
Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.
No agencies please.