Jobs in Solihull

Location: Remote working in the UK

Salary: £24,820 per annum rising to £26,864 after 1 year of service

Responsible to: Delivery Partner Manager

Contract type: Full Time (37 hours per week), Permanent

Closing date: 7th September 2026, Midday

Interviews: We will be interviewing on a rolling basis. Please apply as soon as possible

Who we are

Futures For All is the largest social mobility charity in the UK. We help to level the playing field between state and independent schools by giving all young people access to the same prestigious networks available to the top fee-paying schools.

We believe that by inspiring young people to explore their ambitions through our speaker programme, facilitating access to multi-day experiences of the world of work, and supporting young people to successfully seize opportunities available to them, then we can make a profound difference to the lives of young people, their future happiness and prosperity.

By 2028, our ambition is that every young person in the UK has access to high quality work experience. Yet today, less than half of young people leave secondary school having had any work experience whatsoever. 

Role Summary

The Delivery Partner role is a key role in the Programme Support team, supporting the delivery of high-quality and high-impact interventions across the FFA programmatic offer. This might include, but not limited to, work experience, insight days and school talks. This role will work closely with programme teams to provide support in the delivery and coordination of programmatic activities. 

Key Duties / Responsibilities

Strategic purpose: 

• Supporting the delivery of high-quality and high-impact interventions across the FFA programmatic offer 

Engagement: 

• Supporting stakeholders including employers providing work experience programmes. 

• Supporting the delivery of work experience both virtually and in-person. 

• Sharing best practice with the rest of the delivery team based on own experiences. 

• Ensuring best practice understanding of virtual technologies used in the delivery of
  activities. 

• Supporting and covering for Customer Support colleagues as required. 

• Responding to work experience placement related enquiries from schools and students via email and telephone. 

• Supporting the delivery of other programmatic activities as determined by Head of
  Programme Support. 

Delivery: 

• Providing on demand support for technical difficulties faced by stakeholders during the delivery of activity. 

• Following work experience delivery processes using both our in-house software and that of external partners. 

• Facilitation of programmatic activity as determined by Delivery Partner Manager. 

• Co-ordinate all the defined delivery partner elements of FFA interventions.

• Following manual processes for programme delivery when necessary and updating systems accordingly. 

• CRM and data management, inputting new data and maintaining existing records
  regarding placements and contacts. 

• Represent and work to our values as, fostering a culture of positivity, support, respect, and inclusivity, while taking personal responsibility for their attitude, performance, and development 

• Adherence to data compliance, standards, guidelines and best practices to ensure our data integrity and consistency. 

• Ensure safeguarding best practice is enshrined in all organisational activity. 

Skills / Experience / Knowledge:

Essential:

• Experience in a similar delivery-focussed role within a small, fast-paced organisation 
• Experience using Microsoft packages, including Outlook 
• Experience of using CRM software to achieve the tasks outlined above  
• Good customer service skills that mean queries are answered professionally and clearly 
• Excellent organisation skills and ability to learn quickly to ensure smooth delivery processes 
• Flexibility and a willingness to get stuck in and help with any tasks the team require support for 
• Ability to clearly communicate with students to ensure they understand our processes and are able to access opportunities 
• Are sociable and confident, and happy building and maintaining relationships with multiple stakeholders 
• Excel at organising their workload and enjoy driving work forward independently 
• Think strategically and can change tactics while still meeting larger objectives 

Desirable:

• Experience of working in programme support in education charities
• Experience of supporting young people via charity programmes
• Experience of using Google Classrooms  
• Experience of using Salesforce  

Diversity at our core

Futures For All is committed to an inclusive and accessible recruitment process and encouraging equality and diversity among our workforces. We acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out.

The Application Process:

Please apply as soon as possible by clicking the 'apply for this job' button in the top right-hand corner of the job advert. Once clicked, you will be asked to complete your application by submitting your CV and a cover letter. The cover letter is an opportunity for you to share the skills and knowledge you have to be successful in this role. Appointees are subject to a DBS check. You must have the right to work in the UK to apply.

The deadline to submit your application is 7th September 2026, Midday. Please note that we reserve the right to close this advertisement early if we receive a high volume of suitable applications

We will be interviewing on a rolling basis. Please apply as soon as possible.

Futures For All is committed to safeguarding the young people we work with and expects all staff members to share this commitment. Appointees are subject to a DBS check. Having a criminal record will not automatically exclude applicants. You are also required to have the Right to Work in the UK for this role.

Benefits offered at Futures For All

• 25 days annual leave plus bank holidays
• Morning of your birthday off 
• £500 a year professional development fund 
• Option to purchase additional annual leave yearly
• 'Winter shutdown' gifted so no need to use annual leave between Christmas and new years eve. 
• Early bank holiday finish - we finish at 3:30pm on a Friday before all bank holidays
• 22.2 hours of volunteering days to use each year
• Home office set up support
• Enhanced sick pay 
• Enhanced family friendly leave 
• Employee Assistance Programme 

Futures For All Values

PASSION: We are committed to levelling the playing field for young people across the UK, creating social mobility and tackling disadvantages.

AGILITY: We challenge our ideas of what is possible in order to better meet the needs of those we support. We are human, make mistakes, learn, evolve and adapt.

INTEGRITY: We act with empathy and bring our authentic selves to work every day. We value and respect the talent, time and intentions of those we work with.

COLLABORATION: We are one team with one mission and only by working together can we deliver better outcomes for young people. We support each other unconditionally and feel motivation in shared success as well as individual progress.

DIVERSITY:  We know it takes people with different ideas, strengths, identities, interests, and cultural backgrounds to make our organisation succeed. We encourage constructive debate and critical friendship.

You will be the main person responsible for our UK phone line and be the first point of contact
for our many supporters. You will be working closely with the rest of the Supporter Care Team to ensure every interaction supporters have with our charity is a positive one and that they understand how integral they are to our mission.

You will communicate with supporters on our progress and ensure we utilise every opportunity for positive engagement. You’ll work with a wide range of people, efficiently gathering and providing information as well responding to whatever queries or situations may arise.

As a Supporter Services Executive, you will be working closely with our external fulfilment partners, ensuring that they deliver the high standard of service that we and our supporters expect. With them, you will provide a seamless, first-class end-to-end donor experience.

You’ll be well-organised, self-motivated and display a high level of accuracy, consistency and attention to detail and be comfortable working with supporters and colleagues across all of our markets and teams.

Supporter Care and Communications

• Work collaboratively across a global Supporter Experience team to ensure supporter enquiries are handled to the highest standard, providing prompt, efficient, accurate responses in line with the charity’s messaging and service level expectations
• Keep up to date with programme activities and news from across the organisation to ensure you can provide informed supporter communications and deal with supporter enquiries confidently, efficiently and consistently
• Handle difficult or distressed supporters in a sensitive and skilled manner, displaying empathy and establishing rapport whilst balancing the needs of Animals Asia
• Use agreed letter templates and produce bespoke responses as required
• Coach and co-ordinate with external colleagues to deliver the Animals Asia magic through their work for us

Gift Processing & fulfilment coordination

• Work closely and coordinate with colleagues in the Gift Processing team to ensure that donations are processed in a timely and efficient manner
• Liaise with external partners to ensure that our gift processing is delivered to the highest and most efficient standards
• Work with internal colleagues and external partners to ensure supporter queries are managed effectively and requests for materials to be mailed are fulfilled promptly
• Generate ad hoc acknowledgements and receipts for all offline payment channels, including annual statements to regular donors
• Process donations, online and offline, across all fundraising products
• Administer the end-to-end recurring gift process
• Ensure donations are processed on time and with accurate coding to track the source of fundraising income
• Assist where required in the review and implementation of new payment channels to ensure smooth and accurate gift processing
• Develop and maintain a good understanding of local payment channels and processes

Administration and financials

• Ensure procedure manuals are updated in line with changes
• Occasionally help to organise postal mailings
• Proactively liaise with supporters to capture missing / incomplete donation and supporter information

Legal and compliance

• Keep abreast of GDPR (UK and EU)
• Ensure full participation in training when provided
• Ensure that all processes are carried out in line with the mandatory regulations relevant to each country that we operate in and in line with training protocols

Database Management

• Help to maintain donor records & data integrity
• Accurately enter new data and amend existing data on the fundraising database following contact from supporters, and in line with Animals Asia’s policies and procedures
• Ensure supporter interactions are recorded accurately and consistently
• Ensure recurring gifts records are clear and neat on the fundraising database

Fundraising Support and Supporter Journey

• Assist with the delivery of fundraising materials to supporters
• Assist in acquiring and managing UK Gift Aid declaration from the donors to maximise income from Gift Aid
• Train & supervise volunteers as required

Miscellaneous

• Promote and advocate AAF to the general public
• Actively participate in team meetings
• Always keep the supporters and interests of Animals Asia at heart when dealing with supporters so as to develop and maintain positive long-lasting relationships

Person Specification
 

Qualifications, knowledge & skills required:

• Excellent written and oral communication skills, with extensive experience communicating with a broad range of people
• Demonstrable experience in a customer service role responding to a high level of enquiries via telephone and email with excellent interpersonal skills and telephone manner
• Experience of working on a customer relationship database (experience with Blackbaud CRM - a NFP database - is highly valuable, but not essential)
• Ability to understand and streamline processes and procedures
• Proven high level organisational and time management skills, including ability to manage workflows and balance competing priorities
• Understanding of working in a fundraising environment
• Accuracy and excellent attention to detail
• Demonstrable ability to respond effectively to challenges, to work effectively in a small, diverse and busy cross-functional team environment with minimal supervision
• Highly organised, able to prioritise varied workloads and meet deadlines
• Understanding of Data Protection (GDPR in UK & EU)
• Understanding of animal welfare issues and conservation is desirable but not essential 

Personal attributes required:

• Innovative, flexible and resilient
• Always acts professionally, with integrity and discretion
• Excellent attention to detail
• Well presented, articulate and polite
• Genuine enjoyment of meeting and interacting with people and building relationships
• Strong people skills with a high level of organisational awareness and ability to liaise with a broad and diverse range of stakeholders
• Commitment to professionalism, discretion and confidentiality
• Solution-focused with a creative approach to issues and a “can do” attitude
• Be able to take on accountability and to take the lead while being a strong team player
• Ability to display initiative, common sense and diplomacy
• Thoughtful and considerate
• Passionate about animals and animal welfare

Circumstances (essential):

• Able to work efficiently and effectively from home without disruption
• Able to connect to sustained, high quality internet connection from home
• Able to be work occasional extended hours and weekends as required
• Able to accommodate global meetings in the early morning or late evening (flexible working hours)

Conditions and Benefits 

Place of work : Home based – anywhere in the United Kingdom.

Working hours : Full time – standard hours are 37.5 hours per week.

You will be required to work such additional hours as are necessary to fulfill your role which may include evenings and weekends. You will be expected to manage your hours, responsibilities and workload accordingly.

Reports to : Global Head of Supporter Care.

Manages : n/a.

Budget responsibility : n/a.

Probation : The appointment will be subject to the satisfactory completion of a 3 month probationary period.

Annual leave : Annual paid vacation entitlement of 32 in each holiday year, this entitlement includes the eight bank and public holidays.

Other benefits : Training will be provided as required.  Flexible working conditions.

How to apply

Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. . Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted. 

Applications should be received by 11:59pm on Sunday 13th September 2026 at the latest.

Fixed Term 9-12 months 35 hours/week

£60,000 per annum

Location: Homeworking (with occasional travel to London office)

Benefits include but not limited to:

• 36 days' annual leave, inclusive of flexible bank holidays, increasing with length of service
• Enhanced maternity/paternity leave
• We match up to 8% pension
• Free counselling service
• Opportunities to develop and widen your skills
• 2 days of paid volunteering time per annum to support another part of the organisation

About us:

The Children's Society has been helping children and young people in this country for over 140 years. We deliver essential local services that provide safe, trusted support to children and young people during times of significant need.

Our Social Impact domain is built on shared values, diverse perspectives, and a flexible, people-first approach. We work as one team, building strong relationships across the organisation to drive meaningful change for children and young people. With trust, wellbeing, and collaboration at the heart of how we work, you'll join a culture that supports you to make a real and lasting difference, helping us move closer to our mission of improving the lives of children and young people.

About the role:

As this role sits within our Social Impact Domain, you'll play a key part in our National Mobilisation programme, ensuring the team delivers on our supporter recruitment and retention campaigns, with the recruitment of new regular givers, cash givers and legacy pledgers, as well as weekly lottery and other successful products alongside our retention activities and warm appeals programme.

This is a great opportunity for someone who is a strong team leader, with experience of applying audience insight to planning and strategy and knows how to empower and support their team to deliver on our growth plans. The successful candidate will bring good, solid individual giving experience, and substantial experience of digital and data-driven marketing to increase engagement and income.

Key Skills and Competencies:

The required skills and competencies for this Fundraising role are:

• Multi-channel direct response marketing skills
• Expertise in digital mobilisation and acquisition channels
• Supporter recruitment and engagement strategy development
• People and leadership
• Financial modelling & complex budgets

It would also be an advantage if you have any of the following skills and competencies:

• Designing and optimising supporter journeys
• Proposition & concept development
• Insight-led innovation

Closing date: Monday 7th September

Interviews: yet to be confirmed

The Children's Society is committed to safeguarding and protection of the children and young people we work with. As such, our safer recruitment process includes a Basic or Enhanced DBS check, 2 years of references, and additional vetting checks relevant to the role. We have a comprehensive range of policies and procedures in place to promote safeguarding and safer working practices across all areas of our organisation.In support of our commitment to diversity and inclusion, shortlisting is carried out on an anonymised basis. Personal details are hidden from the shortlisting panel, and candidates are referenced by a candidate number only. As part of this process, we ask that your CV is anonymised before submission - this means removing personal information such as your name, contact details, age, and any other identifying details.

AI tools can support your application but only when used appropriately. You're welcome to use them to improve clarity, structure, and research. However, overuse or misuse (e.g. inventing experience or using AI during assessments) may lead to rejection at any stage. We want to hear the real you - authenticity matters.

Overall job purpose

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 14th September 2026.

The interviews will take place in Manchester on Thursday 24th September. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing. If your application is successful and you are invited to interview, you will receive an email asking you to complete a series of activities, these need to be completed at least 2 days before your interview.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Could you be the person who helps make brilliant fundraising happen behind the scenes?

Natasha’s Foundation, the food allergy charity, is looking for an experienced, highly organised and personable Fundraising & Supporter Care Coordinator to join our small and ambitious fundraising team.

We’re a passionate, energetic and friendly team, united by a determination to make a real difference. We work hard, move quickly and have big ambitions for a small charity – but we also really value the way we work together. Everyone brings something different, ideas are welcomed, people support one another and there’s a genuine sense of excitement about what we can achieve.

This is a varied role for someone who loves working with people, takes real pride in getting the detail right and is equally comfortable supporting a donor, working with data or helping a busy fundraising team stay one step ahead.

You’ll be at the heart of our fundraising operation: providing warm and thoughtful supporter care, supporting individual giving, helping us make the best use of our Beacon CRM, producing accurate fundraising and income information, and supporting proposals, reports, communications and fundraising resources.

We’re looking for someone who is warm, organised, numerate and confident with data, with excellent attention to detail and practical experience of using Beacon CRM. Just as importantly, we’re looking for someone who will enjoy being part of our team – someone positive, proactive and willing to get stuck in.

You’ll be joining Natasha’s Foundation at an exciting point in our journey. We are working to improve the lives of people with food allergy through education, campaigning and pioneering medical research, with one hugely ambitious goal: a future without food allergy.

If you enjoy making things work brilliantly, care about giving supporters a great experience and want to bring your skills and energy to a charity where your contribution will genuinely be noticed and valued, we’d love to hear from you.

20 hours per week | Home-based | £32,000–£34,000 FTE

Job Title: Hertfordshire Project Assistant

Salary:  £27,980 (London Fringe weighting)

Position Type: Full time/Fixed term (until December 2028)

Reports to: Scaling Manager

Based at:  Remote, with travel to schools in Hertfordshire

Working Hours:                  5 days a week, 9am-5pm (flexible)

Pension: School Food Matters matches pension contributions at 7% of pensionable earnings

Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during the school holidays

This role requires occasional work outside of core hours (for example, if visiting a school breakfast club). It also requires travel to schools across Hertfordshire, so access to a car would be desirable. Training for delivery of the programme will be provided online and in person, and you will be expected to travel outside of Hertfordshire for some of these sessions.

Background to School Food Matters

At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.

Background to Nourish

Our Nourish programme supports schools to create a food environment that puts children and young people's nutrition first. The evidence-based, multi-component programme helps schools to develop action plans and policies to cover the food served across the whole school day. Nourish uses a collaborative whole school approach to food involving everyone across the school community to create lasting positive change.

Job purpose

· To support two Project Officers with the delivery of Nourish in 30 schools in Hertfordshire (primary, secondary and SEND settings) over 2 years

Key tasks include

· Recruit schools to take part in Nourish

· Shadow and support project team to deliver in person food audits in schools

· Build relationships and work closely with teachers, teaching assistants, cooks, kitchen teams and senior leaders in schools in Hertfordshire to improve the food they offer their students

· Provide practical support to the project team with setting up workshops including paperwork and food shopping

· Provide admin support to the project team

· Tailor Nourish resources for Hertfordshire schools where required

· Collect data and maintain accurate records relating to the project

· Gather content for our comms team, website and social media platforms

· Keep project team fully updated on progress

· Keep up to date with safeguarding requirements and reporting procedures

· Maintaining the ethos of the charity and positively promoting our work at all times

· You will also be expected to undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential.

Person Specification

Essential

· Excellent administrative and organisational skills with great attention to detail

· Excellent IT skills including excel, word and email

· Ability to work in a team, and seek help when needed

· Comfortable engaging with variety of audiences (students, school staff and parents), incl. writing and responding to email, conducting telephone, virtual and face to face meetings, and running workshops

· Self-motivated and optimistic with a can-do attitude

Desirable

· Experience of working for a charity or not for profit organisation

· Experience of working in schools

· An interest in food education and children’s health

· Access to a car

Reports to: Chief Executive Officer

Contract Type: 21 hours per week. Initial 12-month fixed term contract with the potential for extension and/or a permanent position at the end of the term.

Salary: £27,00 - £30,000 per annum dependent on relevant experience (£45,00 - £50,000 FTE)

Base: Remote/Hybrid

About us

Do you want to make a difference in the lives of others? Do you want to work with like-minded professionals in a great team?

Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; and offer help and advice about any aspect they may have.

Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.

Role Purpose

The Head of Commercial Income is a senior leadership role and a member of the Senior Leadership Team, reporting directly to the Chief Executive Officer.

The postholder will lead the Charity's commercial income function, with responsibility for growing sustainable income through commissioned and commercial services, training, Ask Jan membership and other opportunities.

This is a strategic, commercially focused and hands-on role. The postholder will be a visible face of the Charity, building strong relationships with local authorities, commissioners, public sector organisations, businesses and other partners. They will identify opportunities, understand customer and commissioner needs, develop compelling propositions and secure sustainable business.

A particular focus will be growing the Charity's position within the statutory sector. The postholder will develop a strong understanding of local authority priorities, commissioning, procurement and purchasing processes and use this insight to anticipate emerging needs and create opportunities for the Charity to provide innovative and valuable solutions.

The postholder will lead and develop the Commercial Income function, with the Business Development Manager and Training & Commercial Services Co-ordinator reporting directly to them. They will set direction, priorities and targets while maintaining an active role in developing relationships, identifying opportunities, progressing bids and supporting commercial negotiations.

Working across the Charity, the postholder will ensure commercial opportunities are translated into high-quality, financially sustainable services that deliver positive outcomes for care experienced people.

Key Responsibilities

Leadership

• Provide strategic and commercial leadership for the Charity's commissioned and commercial services, training portfolio and Ask Jan membership offer.
• Lead and develop the Commercial Income function, line managing the Business Development Manager and Training & Commercial Services Co-ordinator.
• Set clear commercial priorities, targets and performance expectations and ensure the team has a strong focus on growth and results.
• As a member of the Senior Leadership Team, contribute to the leadership, planning and future development of the Charity.
• Develop a proactive, creative and customer-focused commercial culture across the function.
• Work collaboratively with the Head of Income and Development, Head of Service Delivery and wider Leadership Team to maximise income and impact.
• Balance strategic leadership with direct involvement in key commercial relationships, opportunities and negotiations.

Strategic Partnerships and Business Development

· Provide strategic leadership to the Charity's relationships with local authorities, commissioners and key partners, building senior-level relationships and positioning the Charity as a trusted partner.

· Oversee the commercial services pipeline, providing direction and support to the Business Development Manager to identify, prioritise and progress opportunities for growth.

· Develop approaches to securing new commissioned and commercial opportunities, working with Service Development and Service Delivery colleagues to shape services in response to market and beneficiary needs.

· Provide senior leadership and input on key bids, tenders and commissioned service proposals.

· Represent the Charity at strategic commissioning forums, partnership meetings and senior stakeholder events, promoting its expertise, services and impact.

· Monitor developments in commissioning, procurement, public policy and relevant markets, using this insight to identify emerging opportunities and potential challenges.

Commissioned and Commercial Services

• Provide overall strategic oversight of the Charity's commissioned and commercial services portfolio, ensuring services meet contractual obligations, quality standards, agreed outcomes and financial targets.
• Work with operational and service development colleagues to ensure services respond effectively to commissioner and customer needs.
• Identify opportunities to develop, improve and expand existing services and create new commercial offers.
• Ensure commercial propositions are viable, deliverable, competitive and aligned with the Charity's mission.
• Monitor market, commissioning and policy developments and identify their implications for the Charity's services and commercial opportunities.

Training and Ask Jan

• Provide strategic leadership for the continued growth and development of the Charity's training offer and Ask Jan membership service.
• Ensure training and membership propositions remain relevant, innovative and responsive to customer and sector needs.
• Identify opportunities to develop new training, membership and other commercial products and services.
• Work with colleagues to ensure these offers are effectively positioned, developed and brought to market.

Financial and Operational Management

• Provide strategic oversight of the financial performance and sustainability of the commercial income portfolio.
• Set and monitor income, growth and performance targets and report progress to the CEO and Senior Leadership Team.
• Oversee the commercial pipeline, income forecasting, contract performance and retention.
• Ensure commercial services are delivered within agreed budgets and provide value for money.
• Identify opportunities to improve efficiency, pricing, sustainability and long-term income.
• Ensure appropriate monitoring, reporting and evaluation arrangements are in place for commercial activity.
• Ensure commercial activities comply with contractual, legal, regulatory and organisational requirements.

General

• Work collaboratively across all departments to maximise impact for care experienced people.
• Maintain an awareness of developments in local government, commissioning, procurement, children's services, social care and the wider charity sector.
• Promote the Charity's expertise, services and impact and protect its reputation through high-quality commercial relationships.
• Ensure the Charity's commercial activity remains consistent with its values, purpose and commitment to care experienced people.
• Contribute to organisational planning, continuous improvement and long-term sustainability.
• Undertake any other duties commensurate with the level and responsibilities of the role.

Essential

• Significant experience of leading and growing commercial income, commissioned services, business development, sales or other income-generating activity.
• Proven track record of securing new business, growing existing contracts and generating sustainable income.
• Experience of building strong relationships with local authorities, commissioners, public sector organisations and other senior stakeholders.
• Experience of leading or overseeing successful tenders, procurements, bids or commissioned service proposals.
• Understanding of public sector commissioning, procurement and purchasing processes, ideally with experience of local authorities and the statutory sector.
• Experience of identifying customer or commissioner needs and developing services, products or propositions in response.
• Strong commercial and business development approach, with the ability to build relationships, influence decision-makers, negotiate and secure business.
• Experience of managing and developing staff within a commercial, business development, sales or income-generation function.
• Strong commercial, financial and strategic awareness.
• Ability to combine strategic leadership with an active role in business development and income generation.
• Creative, proactive and opportunity-focused, with excellent communication, influencing and relationship-building skills.
• Commitment to the values and mission of the Rees Foundation.

Desirable

• Experience of working with local authority children's services, social care, leaving care, corporate parenting or related statutory services.
• Knowledge of the care experienced and/or social care sectors.
• Experience of developing and selling services to local authorities or other public sector organisations.
• Experience of managing training, membership or subscription-based services.
• Knowledge of safeguarding, GDPR, charity governance and relevant regulatory requirements.

Application Process

The closing date for this position is Tuesday 15th September 2026. Please note that we reserve the right to close applications before the advertised closing date or extend the application window at our discretion.

We encourage applicants from all backgrounds and welcome applications from those who are care leavers.

• Reports to: Chief Executive Officer, working closely with the Programmes Lead and Finance & Governance Lead.
• Hours: We anticipate appointing this role as a 2 days per week (0.4 FTE) employee. However, we are also open to hearing from experienced freelance fundraising professionals who are interested in delivering an agreed programme of work on a consultancy basis, equivalent to approximately one day per week.
• Salary: Employee: £27,000–£31,000 FTE (£10,800–£12,400 pro rata for 2 days/16 hours per week), depending on experience. Consultancy: Day rate to be agreed, depending on experience and scope of work.
• Location: Remote, with approximately two consecutive days per month at our office in Liverpool and occasional travel for meetings or events.
• Contract: 24 month fixed term (with the intention to extend, subject to funding).
• Probation Period: 3 months
• Line Management: This role has no line management responsibility.

About Worldwide Radiology

Worldwide Radiology is a UK registered charity working to improve access to high-quality diagnostic imaging in low- and middle-income countries.

Working alongside hospitals, universities and health partners around the world, we develop practical, sustainable solutions that strengthen radiology services and improve patient care. Much of our work is delivered through a global network of volunteers and long-term partnerships.

We're at an exciting stage in our development. Over recent years our fundraising income has grown significantly, but we're now looking to broaden and strengthen our funding base so we can increase our impact.

This new role offers the opportunity to become Worldwide Radiology's dedicated fundraising lead, helping shape the next stage of the organisation's growth.

About the Role

This is an excellent opportunity for an ambitious fundraiser ready to take the next step in their career and take ownership of fundraising within a growing charity.

As Worldwide Radiology's dedicated fundraising professional, you will lead our day-to-day fundraising activity across community fundraising, individual giving and trusts and foundations. You'll be responsible for planning and delivering fundraising campaigns, stewarding donors and writing funding applications that help sustain and grow our work.

You'll also support the CEO and Programmes Lead in developing larger strategic partnerships with major funders and corporate partners through research, proposal coordination and pipeline management.

Unlike many early-career fundraising roles, this position offers genuine ownership from early on. You'll lead fundraising across your portfolio while working closely with colleagues who have experience securing grants and developing partnerships, giving you the support and mentoring to develop your skills and confidence.

While we expect to appoint a Fundraising Manager on a part-time basis, we also recognise that an experienced fundraising consultant may bring a different but equally valuable skillset. We're therefore open to considering either model, provided the successful candidate can take ownership of our fundraising programme and help build the systems, relationships and pipeline needed to support Worldwide Radiology's long-term growth.

What Success Looks Like

During your first 12–18 months you will:

• Lead successful delivery of WWR's community fundraising programme, including the Big Give Christmas Challenge and other supporter campaigns.
• Develop and manage a healthy pipeline of trust and foundation applications.
• Build strong relationships with our existing donors and funders.
• Help diversify the organisation's income by developing new fundraising opportunities.
• Introduce systems and processes that strengthen fundraising as the organisation continues to grow.

Key Responsibilities

Fundraising (Lead)

You will take ownership of WWR's fundraising activity across your portfolio, working closely with the CEO while leading delivery day-to-day. Responsibilities include:

• Leading delivery of fundraising across community fundraising, individual giving and smaller trusts and foundations.
• Researching, writing and submitting grant applications to trusts and foundations.
• Managing relationships with existing trust funders and individual donors, including stewardship and reporting.
• Planning and delivering community fundraising campaigns, supporter events and online fundraising activities, including the Big Give Christmas Challenge and JustGiving campaigns.
• Developing opportunities to grow our supporter base and increase donor retention.
• Maintaining accurate fundraising records, donor data and reporting.
• Monitoring fundraising activity and providing regular updates to the CEO.
• Supporting the development of fundraising plans and identifying new income opportunities.

Partnerships (Support)

Working alongside the CEO and Programmes Lead, you will:

• Research prospective major trusts, foundations and corporate partners.
• Prepare briefing papers and background research ahead of meetings.
• Coordinate development of larger funding proposals by gathering information, managing timelines and tracking actions.
• Maintain the strategic funding pipeline and prospect tracker.
• Support follow-up from meetings, conferences and partnership discussions.
• Help identify opportunities to strengthen relationships with healthcare organisations, companies and strategic partners.

Person Specification

We recognise that no candidate will meet every criterion. If you can demonstrate most of the following, we'd love to hear from you:

• Experience in a fundraising, development or partnerships role within the charity sector.
• Experience researching and writing, or supporting the development of, funding applications to trusts and foundations.
• Excellent written communication skills with the ability to write compelling funding applications and supporter communications.
• Excellent relationship-building skills, with experience working positively with supporters, volunteers, partners or external stakeholders.
• Strong organisational skills, with the ability to maintain accurate records and manage information across multiple projects and deadlines.
• Comfortable working in a digital, remote environment and confident learning new systems, including fundraising CRM platforms.
• Enthusiasm for Worldwide Radiology's mission and the role of global health partnerships.

Desirable attributes:

• Experience delivering community fundraising campaigns or challenge events.
• Experience using fundraising CRMs or donor databases.
• Experience of the Big Give Christmas Challenge or similar match-funding campaigns.
• Experience supporting corporate partnerships or major donor fundraising.
• An interest in global health, healthcare or international development.

Why Join Worldwide Radiology?

This is a rare opportunity to take ownership of fundraising within a growing international charity at an early stage in your career.

You'll have the chance to lead fundraising campaigns, develop relationships with donors and funders, and shape how fundraising grows over the coming years. At the same time, you'll benefit from the guidance and support of experienced colleagues, giving you the opportunity to develop your skills while making a tangible contribution to improving access to diagnostic imaging around the world.

We're committed to supporting your professional development through mentoring, networking opportunities and relevant fundraising training, helping you build the skills and experience to progress your fundraising career.

We offer:

• Flexible remote working.
• A collaborative, supportive team with minimal hierarchy.
• Opportunities for professional development and responsibility.
• Up to 4% matched pension contribution.
• 25 days Annual leave plus 8 public holidays (pro rata).

Shape the future of Fréa – a unique partnership of three Irish charities working together to create greater impact.

We’re looking for an ambitious, creative fundraiser to build on a strong foundation and develop Fréa’s next generation of income and partnerships.

Fréa brings together three established Irish charities with a shared commitment to supporting Irish communities across the North of England. We believe that, by working together, we can achieve more than any of us can alone.

We are now looking for an exceptional Head of Fundraising and Development to help us realise that ambition.

This is an exciting opportunity for an experienced fundraiser who enjoys building relationships, spotting opportunities and turning ideas into sustainable income. You will have the freedom to shape Fréa’s fundraising approach, develop new partnerships and funding streams, and help establish the partnership as an increasingly influential and sustainable organisation.

You will build on a strong platform already created by Fréa’s existing fundraising work, while bringing fresh thinking and new energy to its next stage of development. You will work closely with senior colleagues and Boards across the three partner charities, developing compelling propositions and identifying opportunities where Fréa can achieve more by working collectively.

Importantly, this is collaborative fundraising, not competitive fundraising. Fréa’s role is to complement and add value to the excellent fundraising already undertaken by its three partners. You will need the judgement to recognise when an opportunity is best pursued by Fréa, by an individual partner, or jointly – always respecting existing relationships with funders, donors and corporate partners.

We are looking for someone who combines fundraising expertise with relationship-building, creativity and excellent partnership skills. You will be comfortable working strategically while also getting stuck into the practical business of developing networks and events, cultivating relationships and securing income.

This is a rare opportunity to help shape the fundraising direction of an emerging partnership with an established history, a strong network and significant potential for growth.

If you are excited by the idea of building something collaboratively, creating new opportunities and helping three organisations achieve greater impact together, we would love to hear from you.

If you would like an informal chat about the role please contact any of the Fréa Trustees: Ant Hanlon Chief Executive at Leeds Irish Health and Homes, Breege McDaid, Director at Irish Community Care or Patrick Morrison, Chief Executive at Irish Community Care Manchester.

Join our team as Head of Communications! 

• Location: Remote within the countries where WeMove Europe is registered to work (UK, France, Spain, Belgium, Germany, Netherlands, Italy, Poland)

• Preferred Start Date: January 2027

• Application Deadline: September 24 2026

• Employment type: Permanent contract

WeMove Europe is a community of people united by a vision of a better Europe. We run campaigns that empower citizens to take action and influence decision-makers at the European level.

We’re looking for a Head of Communications who will combine communications expertise and an innovative approach to storytelling to engage hundreds of thousands of Europeans in meaningful action. This role reports to the Campaigns Director and has line management responsibilities. 

You’ll work closely with our campaigns team and a social media manager to adapt and enhance campaigns through media, partnerships and content. This role works across multiple channels. You don’t need to be a tactical expert in all of them, but you need to be a strong strategic thinker who can carefully consider the role of each channel and asset. You will be as comfortable setting the strategic direction as you are delivering: pitching a story, briefing a journalist, running influencer outreach.

What you’ll do:

• Advise on and support the development of our campaigns by creating and inputting into campaign narratives and communications plans

• Work alongside campaigners and social media manager to oversee and/or produce complementary content that builds pressure on the target: reactive posts, video, and assets timed to campaign moments

• Liaise with media contacts and external agencies to find appropriate opportunities to amplify our campaigns across European and national media

• Build partnerships with influencers, creators, and independent activists to enhance the power and impact of our campaigns 

• Support the campaigns team to strengthen their storytelling skills and identify compelling storytelling opportunities in their partnerships, such as media hooks

• Build and sustain contact with journalists, produce press releases and briefings, keep our media database accurate and current across our priority countries

• Oversee and refresh our social media presence, line managing and coaching a social media manager. 

• Stay close to the news cycle and to what is working on social in order to identify moments that put our campaign in front of the people we need to move

• Contribute to defining the success measures for communications, including social media KPIs, and oversee activity to meet them 

• Advise senior leadership on communications and reputational considerations, including crisis communications approach

• Ensure consistency of messaging and tone across all public communications.

• The WeMove Europe team works in a culture of togetherness and passion for our issues and determination to win, so from time to time, you will be expected to perform activities outside of your normal role.

Who we’re looking for:

Essential skills:

• Storytelling: You can translate complex policy or campaign issues into compelling stories for different audiences, and generate creative news angles from unlikely material or challenging subject matter. You can write inspiring, clear, and impactful copy in English.

• Delivery: You have experience in at least one of the following areas:

  • Media relations: Securing proactive and impactful media coverage which influenced policy or moved the needle - in other words, which has had an impact beyond raising profile or raising awareness. 

  • Influencer partnerships: Building relationships and impactful collaborations with influencers, content creators or other content partners. 

  • Content creation: Producing social media content which mobilised people to take action. 

• Audiences: You have experience of engaging new audiences through communications channels, and you are able to use audience insights to influence your approach.

• Analysis: You are data-driven and results-oriented, eager to test, learn, and continuously improve your content and communications. 

• Collaboration: You thrive in collaborative, international teams, eager to learn from colleagues and share your own expertise.

• Coaching and training: You can design and deliver practical training that changes how colleagues work, not just how much they know, and you enjoy building capability in others rather than holding it yourself.

Important criteria: 

• Values: You are deeply committed to systemic change in Europe, aligned with values of solidarity, sustainability, justice, and democracy. You are passionate about empowering people to realize their own power and become agents of change.

• Languages: You are fluent in English 

• Travel: You are willing to travel within Europe when needed (at least 3 times a year)

• Experience level: You should have five years of relevant experience for this post. 

Nice to have 

• You are familiar with a digital-first campaigns model, though you don’t necessarily need to have worked in this context before. 

• Have recent experience of using video to tell complex stories and reach new audiences.

• You don’t have to have line management experience, but it could be beneficial. 

• Knowledge of the Brussels press landscape alongside national media

• Other European languages are an added benefit.

Why us?

WeMove Europe is an independent and values-based organisation that seeks to build people power to transform Europe in the name of our community, future generations and the planet. We are people from all walks of life, who call Europe our home – whether we were born in Europe or elsewhere.

Our job is to move a community of almost a million people across Europe on issues that matter - including the climate emergency, migrant rights, workers rights, better governance, and more. We know this number of people also needs to grow and diversify further so we can represent a strong critical mass that can bring about change in Europe.

We are...

• A remote-first team working across borders and time zones

• Driven by an urgent, ambitious mission with people at its heart

• Innovating the next generation of tools for people-powered campaigning

• Committed to a culture of trust, collaboration, and impact over ego

• A place where your voice counts and your work drives real change

What we offer:

• Working hours: Full time (5 days a week) or part time optional, (4 days a week, with a pro-rata salary adjustment.)

• Contract type: Permanent 

• Location: Remote within countries where WeMove Europe is registered to work 

• Salary ranges: Gross year salary per country, depending on experience level and location. The ranges below are indicative, and based on at least 5+ years of relevant experience. These salary ranges are estimates indexed to local living costs. Final calculations are based on city cost of living indexes and can differ slightly depending on your location

  • Netherlands, UK: 62,000 - 65,000 EUR (Amsterdam, London range 12% higher)

  • Belgium, Germany, France: 53,000 - 56,000 EUR (Brussels, Berlin range 7% higher; Paris ranges 12% higher )

  • Italy: 47,000 - 50,000 EUR (Rome ranges 87% higher)

  • Spain: 44,000 - 47,000 EUR (Madrid ranges 10% higher) 

  • Poland: 39,000 - 42,000 EUR (Warsaw ranges 10% higher)

• Benefits: home office set up and co-working space of your choice, 30 vacation days, training, professional development, regular team calls, full week retreat in person with the whole team, and much more…!

We are committed to being a diverse and inclusive workplace which is why people from communities that experience discrimination on the basis of race, ethnicity; women; people with disabilities; and LGBTQ+ people are especially encouraged to apply.

Next steps

If you are interested in this position, please send an application in English and include:

• Motivation letter.

• CV

• Work sample: share an example of a communications tactic you have used to achieve impact such as political change or response from a target (1 A4 page)

Our recruitment process involves the following stages:

• Evaluation of written applications

• 2 rounds of interviews 

• Final decision

**Applications in languages other than English will not be processed. Applications from people who are based outside of the countries where WeMove Europe operates will not be considered**

Role   Project Co-ordinator – AAFDA All

Organisation: AAFDA – Advocacy After Fatal Domestic Abuse

Project: AAFDA All

Role title: Project Co-ordinator

Salary: £35,000 pro rata to £28,000

Hours: 4 days per week Location: Home-based, with travel across England as required

Reports to: Operations Manager

Contract: Fixed term subject to funding (4-year grant)

AAFDA All is funded by The National Lottery Community Fund

About AAFDA

AAFDA is a national charity providing specialist, trauma-informed advocacy, emotional support and peer support to families bereaved by fatal domestic abuse, including domestic homicide, suicide where domestic abuse was a known factor, and unexplained deaths linked to abuse. We work to raise the status of bereaved families, strengthen professional and systemic responses, and influence policy and practice so that lessons are learned and future deaths are prevented.

About AAFDA All

AAFDA All is a four-year project developed in partnership with Imkaan to create, pilot and evaluate a culturally responsive advocacy and peer support service for bereaved family members from Black and minoritised communities who have lost a loved one to fatal domestic abuse. The project aims to reduce barriers to support, build trust with communities and specialist organisations, strengthen peer connection, and ensure that lived experience shapes service development, practice and wider systems change.

Role Purpose

The Project Co-ordinator will lead the development, co-ordination and day-to-day delivery of AAFDA All, ensuring that the service is trauma-informed, culturally responsive, safe, accessible and shaped by the voices of bereaved family members from Black and minoritised communities. The postholder will work closely with AAFDA colleagues, Imkaan, the Specialist Advocate, volunteers, community partners, statutory agencies and the Service User Advisory Group to develop referral pathways, support co production, co-ordinate peer support activity, monitor outcomes and embed learning across the programme.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays (Pro rata)

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions 

To apply for this role, please submit a supporting statement along with your CV. by Closing date: 13th September 2026

Interviews will be held on 

21st, 23rd and 25th September 2026 

As part of our commitment to equality, diversity and inclusion, we particularly welcome applications from candidates from Black and minoritised ethnic backgrounds who possess the necessary trauma-informed community insights and reach, understanding and skills to build trust and deliver the project aims safely and effectively.

Applicants will be shortlisted according to how well they meet the criteria in the person specification.

Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

About Us

The Marfan Trust is a small, niche medical charity and the only one of its kind in the UK, dedicated to improving and saving the lives of people affected by Marfan and Loeys-Dietz syndromes, which are inherited and life threatening due to heart involvement. We support patients and families through a personalised medical helpline, raise awareness and educate both the public and professionals through high-quality resources, webinars, and symposia, and fund cutting-edge research into improved treatments.

We are committed to championing equality, diversity, and inclusion across all aspects of employment and service delivery.

Fundraiser Job Description

Within a small, dynamic medical charity, the Fundraiser will play a pivotal role, engaging supporters through creative campaigns and cultivating strong relationships with donors, sponsors, and stakeholders.

The role is currently home-based in the UK, with remote staff communications.  Attendance at events across the UK is required, so the ability to travel is essential.

Key Responsibilities

Fundraising & Financial Management

• Monitor and track fundraising income in collaboration with the accountant
• Forecast income targets and plan campaign budgets and expenses
• Draft fundraising budgets and coordinate payment processing
• Analyse income trends and adapt activity during quieter periods
• Ensure transparency and accuracy in all fundraising finances

Sponsorship & Donor Relations

• Identify, approach, and secure new sponsors and major donors
• Develop compelling funding bids and sponsorship packages
• Maintain strong relationships with existing donors, demonstrating the impact of their support
• Act as a consistent point of contact for sponsors and supporters
• Acknowledge and steward donations appropriately

Marketing, Campaigns & Communications

• Develop and deliver marketing campaigns to support fundraising activity
• Create engaging content such as blogs, newsletters, brochures, videos, and appeals
• Write persuasive copy for donation pages and fundraising materials
• Maintain and update fundraising content on the website
• Coordinate with external designers, printers, and agencies as needed

Social Media & Digital Fundraising

• Develop and implement a social media strategy aligned with fundraising goals
• Create, schedule, and manage content across multiple platforms
• Promote campaigns, appeals, and events online
• Engage with supporters and monitor online conversations
• Track and report on engagement and fundraising performance
• Design and deliver online donation drives, Giving Days, and email campaigns
• Support paid advertising and collaborations with partners or influencers

Supporter Engagement & Community Building

• Share impact stories and donor recognition (with consent)
• Encourage peer-to-peer fundraising
• Foster an engaged and supportive online community

PR & Media Relations

• Forge relationships with local and national media
• Draft press releases and pitch fundraising stories
• Manage publicity for fundraising events
• Coordinate media opportunities, photo calls, and branded event materials

About You

You will be based in the UK.

You will have experience in marketing, ideally within charity fundraising, with a proven ability to deliver successful campaigns and grow income across multiple channels. You are confident writing persuasive copy, using data to inform decisions, and managing campaigns from inception to completion.

You are well organised, take initiative, and communicate easily with others. You work collaboratively, bring creativity to what you do, and pay close attention to detail. Confidence using Microsoft Office is essential. Most importantly, you care about the mission of a charity, and an interest in healthcare and medicine would be a welcome addition

The Role 

Thank you for the interest in this role – it is an exciting one. 

You would be joining us at an exciting point in our journey as we reach the midpoint of our ambitious five-year Evolve strategy, following the launch of our new identity as the Leadership Skills Foundation. Over the next two and a half years, we will continue working towards our goal of reaching 200,000 young people annually across through education and community leadership programmes, while cementing our position as the trusted voice for leadership skills development. 

This role will play a significant in making that happen via: 

• Identifying and securing new customers.

• Retaining and growing income from our current customers. 

• Building relationships that drive programme registrations. 

• Using data and insights to adapt approaches and drive efficiency. 

Looking ahead, with a new identity for the organisation and new programmes and partnerships emerging, this role requires a dynamic storyteller who can confidently identify the needs of our customers and clearly demonstrate the value our programmes can offer. 

You'll be a proactive and confident development professional, skilled at spotting opportunities and transforming these into tangible outcomes. You'll thrive on creating and delivering development and engagement plans that directly support our departmental income goals and customer service objectives. With a passion for building strong relationships, you'll bring excellent communication and presentation skills to every interaction. 

Previous experience in a business development, or sales role is essential as well as good knowledge of the education systems in the UK. Ideally you will be based within or near the West Midlands, South West or Wales due to potential travel requirements in these regions.

Please note: You must be eligible to work in the UK to apply for this vacancy. The Leadership Skills Foundation cannot offer visa sponsorship. 

Role summary: 

 Role purpose: 

Retain and grow relationships with existing centres through tailored engagement strategies that drive programme registrations and increase impact. 

• Identify and convert new opportunities through proactive outreach, lead generation, and effective nurture tactics to deliver new business income. 

• Deliver excellent customer service, ensuring a high-quality centre experience that builds trust and long-term loyalty. 

 Key responsibilities: 

 Retain and grow existing centre relationships 

• Manage a portfolio of existing centres, ensuring regular and meaningful engagement aligned to their needs, delivery patterns, and growth potential. 

• Deliver against annual centre income targets by supporting centres to continue and expand programme delivery. 

• Develop and implement tailored engagement plans that reflect sector priorities, sector and programme maturity, and centre feedback. 

• Analyse Business Intelligence (BI) dashboards to identify retention risks, spot growth opportunities, and respond to trends with proactive support. 

• Coordinate requalification conversations and re-engagement activity to sustain long-term partnerships. 

 Generate and convert new business 

• Identify and research high-potential leads across your allocated sectors (e.g., secondary, Wales, community, international schools) using BI and CRM insights, sector intelligence, and marketing-generated activity. 

• Plan and deliver proactive outreach activity via a Sector, Segment and Region Development Plans. 

• Build and maintain a personal pipeline of prospects and log progress regularly updating conversion insight and forecasts. 

• Support new centre onboarding, from initial conversations through to registration and early delivery support. 

• Collaborate with Marketing on lead nurture campaigns, sales funnel activities, and content that targets sector-specific priorities. 

Deliver outstanding customer experience 

• Proactively communicate and engage with customers to support their delivery of Leadership Skills Foundation programmes. 

• Serve as a primary point of contact for your centres, responding promptly and professionally to queries, issues, and feedback. 

• Ensure every interaction reflects the Leadership Skills Foundation’s values. 

• Proactively use our Customer Relationship Management (CRM) system to maintain consistent and accurate records of communications, registrations, and engagement history. 

• Support customer feedback collection and contribute to the analysis of satisfaction and improvement opportunities. 

• Champion a customer-first mindset and share insight to improve performance against our customer experience objectives. 

Use data, systems, and insight to drive decisions 

• Regularly review and report on programme performance, income data, and registration trends for your assigned centres and sectors. 

• Use BI dashboards and management reports to inform your planning, prioritisation, and stakeholder engagement. 

• Report on your own progress against KPIs and contribute to departmental performance reviews and forecasting activities. 

• Use our CRM systems and workflow as a planning and prioritisation tools to anticipate risk and drive quality interactions and personal efficiency. 

 Collaborate across teams and support innovation 

• Work closely with key teams to plan and coordinate campaigns, messaging, and respond to customer feedback. 

• Feedback insight from centres to inform programme development and sector-specific improvements. 

• Contribute to team planning meetings, training sessions, and department-wide initiatives. 

• Support the induction of new team members and contribute to a collaborative, learning-focused team culture. 

 Skills, experience, and knowledge 

 Essential 

Previous experience in a customer supporting role, with an emphasis on relationship management and customer experience.  

• An understanding of education systems in the UK. 

• An understanding of initiating prospect engagement, business development strategies and meeting sales targets. 

• Strong interpersonal and communication skills. 

• Experience of working on own initiative and being a self-starter. 

• Confidence in presenting externally to customers and partners. 

• Experience of working with CRM systems, sales forecasting tools, and Management Information systems. 

• Analytical thinking and evaluation skills, with the ability to interpret data and performance metrics to support decision making. 

• Ability to present information concisely using Microsoft Office programmes. 

• An ability to network, influence and build relationships with key stakeholders andcustomers. 

• An ability to convert external relationships into long standing customers results. 

 Desired 

 Previous experience in a sales environment. 

• An understanding and passion for leadership skills development and the value it provides for young people and centres. 

• Excellent customer service skills. 

• An understanding of awarding bodies and their operating landscape. 

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

• Location: Preference for Midlands based, either home based or in Headway UK’s office in Nottingham.
• Salary: £35,000 FTE (pro rata for 21 hours per week) (days are flexible)

Brief overview

Are you a professional with experience supporting brain injury survivors?

Are you passionate about improving standards or care, for brain injury survivors?

Would you be good at conducting assessments and supporting residentials care units to improve the care that they provide?

Headway UK developed the Approved Provider Scheme in 2011, which is a voluntary standards-based accreditation, for rehabilitation and residential units for people with a brain injury and we are looking for a new part time team member.

By participating in the scheme Approved Provider units affirm their dedication to excellent care, operational efficiency, and continuous improvement. The accreditation of units is then published for families, individuals and professionals to help inform their choices when identifying suitable provision for brain injury survivors. Our accreditation process is designed to be collaborative and supportive, guiding units through every step towards achieving and maintaining exemplary service standards.

The role will involve, conducting and writing assessments and working with the Approved Provider and Training Manager to manage Lead Assessors, who are based around the UK and the Service User Perspective Assessors, who are either brain injury survivors, or family members/ carers.

Embrace Headway’s mission of Improving Life After Brain Injury. Join us to ensure the highest quality care for ABI survivors throughout their journey to recovery.

What you will do:

• Conduct Approved Provider assessments, which includes going into brain injury residential units and assessing the services they provide and making recommendations, to improve practice against the framework.
• Writing and reviewing reports for Approved Provider units, following assessments, that clearly highlight strengths and areas for development.
• Contributing to the development and growth of Headway UK’s Approved Provider scheme, by continuing to drive forward standards and onboarding new units.
• Working with freelance Lead Assessors and Service User Perspective Assessors (who are brain injury survivors or family members) who are based around the UK, to organise assessments and ensure the schemes standards are upheld.

About you

We’re open-minded and welcome all applicants who believe they can succeed. Though ideally, you will have:

• Prior experience of working in the field of acquired brain injury.
• Relevant professional qualification (e.g. occupational therapy, speech and language therapy, clinical psychology, physiotherapy, nursing, social work).
• Ability to write and moderate written reports of high quality and clarity, to provide accurate and accessible feedback.
• Very good IT skills, including be proficient in the Microsoft Office suite (e.g., Outlook, Word, Excel and Teams).
• Ability to gain the trust, confidence, and respect at all levels within external organisations and staff groups.
• Be an excellent communicator, with new and existing Approved Provider units.

Benefits

As a staff member at Headway UK you’ll have access the following range of benefits;

Financial Security 

• Competitive Salaries
• Pension - You’ll be automatically be enrolled into the Pensions People with Headway contributing between 5 – 8%
• Occupational Sick Pay Scheme – Increasing with length of service.
• Death in Service Benefit - You’ll have the security of knowing if anything happens to you your loved ones will be provided for

Flexible Working

• Remote working – For the majority of our roles we can facilitate fully remote or hybrid working.
• We understand that a healthy work-life balance is essential for our team to thrive. Headway UK offers flexible working arrangements, promoting well-being and ensuring you can take care of yourself while you care for others.

Wellbeing

• You’ll benefit from a fully comprehensive 24/7 Employee Assistance Programme including access to counselling services.
• Eye Test Vouchers
• Mental Health First Aiders

Holidays and leave

• You’ll get 25 days leave incrementally increasing to 30 days based on service plus Bank Holidays.
• Birthday leave

Benefits

• You’ll have access to a range of shopping and lifestyle benefits and discounts through our IMHR Plus Privilege membership.

About us

Headway UK plays a pivotal role in supporting individuals and families affected by brain injuries. Our comprehensive services encompass rehabilitation, counselling, and practical assistance to help survivors regain independence and improve their quality of life. Headway UK is at the forefront of raising awareness about the challenges faced by those with brain injuries and advocates for their rights, ensuring they receive the care and understanding they deserve. Through a combination of educational initiatives, community outreach, and personalised support, Headway UK strives to rebuild lives, offering a lifeline to those navigating the complexities of brain injury recovery.

Embark on a fulfilling career with Headway UK and join our compassionate team and contribute to our mission of rebuilding lives after brain injury. Make a meaningful impact with Headway UK, where every role plays a crucial part in empowering those on the path to recovery.

Safeguarding

At Headway UK we are committed to the safeguarding and welfare of vulnerable adults. We expect all our staff and volunteers to share this commitment. We follow best practice as set out within the Care Act 2014. All successful applicants will be subject to safer recruiting procedures and will be required to complete mandatory pre-employment checks including a criminal background check and two satisfactory references.

Equality, Diversity & Inclusion 

We recognise, value and champion diversity and inclusion. We want to ensure are staff population reflect the diverse service users that we support. For us diversity and inclusion is about building happy teams, full of people that want to learn and be inspired by each other, by our different experiences and backgrounds. Inclusion means providing the people we recruit with opportunities and valuing everyone’s contributions and perspectives.

We are also committed to removing barriers for applicants with a disability during our recruitment process, upon appointment and as an employee.

Please don’t hesitate to contact us if you need support with the application or you would like a chat about what it’s like to work with us.

Thank you for your interest in Headway UK and we look forward to getting to know you!