Membership recruitment manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.
JOIN THE TEAM!
1 x Full-time post available – 35 hours per week
This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support.
About the Bristol Men’s Crisis House
The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.
- We’re a non-CQC registered service.
- Our team is here day and night, 24/7, every day of the year.
- The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.
How you will make a difference:
Staffing, Leadership & Oversight
· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.
Quality of Support & Environment
· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.
· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.
Referrals & Risk Management
· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.
Partnership & Multi-Agency Working
· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.
Activities & Resident Engagement
· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.
Incident Management & Learning
· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).
Essential skills and experience required:
· Recognised housing related qualification or equivalent relevant housing experience
· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.
· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines
· Ability to identify support goals and evaluate progress.
· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.
· Understanding of housing management, law, policy and best practice
· Ability to motivate people and achieve positive outcomes
· Ability to communicate effectively at different levels
· Knowledge of housing needs / barriers faced by people who experience mental ill health.
· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes
· Competent in the use of IT systems including Microsoft applications, email and internet.
· Must be able to demonstrate behaviours consistent with the values of the Charity
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Age UK is hiring! We're looking for a Partnerships Manager- Trusts to generate income from charitable trusts and foundations to support the work of Age UK. You will develop creative, compelling funding propositions, engage with high value prospects and stakeholders, and produce regular reports for funders. This fantastic opportunity would best suit an individual with successful and proven experience in achieving income targets in a high value trust fundraising role.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK internal grade 5L
Please note, this role is being offered as a Fixed Term Contract (maternity cover) ending 31st January 2027.
Last date for applications Monday 1st December 2025.
Shortlisted candidates will be invited to an online interview via Teams on Monday 8th December 2025. In-person interviews for successful candidates will take place on Monday 15th December 2025.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Successful and proven experience in achieving income targets in a high value Trust fundraising role. A, I
- Demonstrable track record in soliciting and personally asking for major gifts, alone or with high value volunteers and board members. A, I
- Demonstrable experience in appropriate methods of cultivating relationships with Trusts and Foundations. I
Skills and Knowledge
- Strong understanding of principles of charitable Trust and Foundations and good knowledge of the current funding landscape. I
- Excellent analytic, communication, interpersonal, and presentation skills. I, T
- Excellent proposal and copy-writing skills and the ability to write compelling funding propositions and reports for funders. T
- Strong influencing skills to ensure effective outcomes from internal and external communications. I, A
- Planning and organisation skills. I, A
- Demonstrable attention to detail. T, I
- Budget management skills - setting and monitoring of phased income and expenditure. I, A
- Proficient in MS Office and demonstrable ability to use CRM databases. I
Personal attributes
- Empathy and understanding for the issues faced by older people is essential. A, I
- Team player. I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Wellbeing days - 2 paid days per year (pro rata for our part-time colleagues)
- Excellent pension scheme, life assurance, Bupa health cashback plan and EAP
- Car Benefit scheme, Cycle to Work scheme
- Home & Tech - apply to buy any Home & Tech items from 'Currys' & 'IKEA', up to £1000, and spread the cost over 12 months, interest free. (subject to affordability)
- Blue Light Card scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
About CLTR
The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit, and independent think tank with a mission to transform global resilience to extreme risks. We achieve this by working with governments and institutions and offering targeted, evidence-based advice designed to enhance understanding, decision-making, and governance—with a particular emphasis on advising the UK government.
At CLTR, we focus on three prioritised policy areas that, when addressed effectively, can substantially reduce both present and prospective global threats: i) biosecurity, ii) artificial intelligence, and iii) improving how governments manage extreme risks.
You would join a passionate and committed team with diverse experiences spanning academia, healthcare, government, non-profit organisations, and the private sector. We place immense value on our work and fostering a positive team culture supporting staff wellbeing and growth. CLTR’s approach is anchored in our three core values: i) integrity, ii) people first, and iii) targeted real-world impact.
Your Role
This role represents an exciting addition to our team, reflecting our organisational commitment to putting our people first as our team grows in size.
Reporting to the Director of Operations and working closely with the Chief of Staff, this role will contribute to the development and management of the key systems, policies, and processes underpinning CLTR’s people operations and culture.
While primarily focused on HR-related projects and responsibilities, you will have scope to take on wider operational responsibilities as part of CLTR’s core Operations Unit. We are open to tailoring certain aspects of the role to align with the successful candidate’s interests and experience.
This is an excellent opportunity for someone who thrives in a dynamic, small-organisation environment where they can make a meaningful impact across multiple operational areas.
What you'll do:
Recruitment and talent management
-
Support the design and delivery of recruitment strategies to attract top talent across all levels, including contractors
-
Oversee the full employee lifecycle including recruitment, onboarding, performance management, and offboarding
-
Lead performance review processes and support the development of career progression frameworks
-
Oversee the administration of learning and development plans and internal training initiatives
Employee relations and workplace culture
-
Support the management of employee relations issues, providing guidance and support to managers and staff on HR-related matters
-
Contribute to fostering a positive workplace culture that promotes engagement, inclusion, and wellbeing, in line with CLTR’s values
-
Support employee engagement initiatives and coordinate feedback mechanisms (surveys, exit interviews, etc.)
HR operations, systems, and compliance
-
Maintain accurate employee records and HR databases, ensuring compliance with data protection requirements
-
Support the Director of Operations in ensuring compliance with employment law and HR regulations
-
Contribute to the development of HR policies, procedures, and best practices that align with organisational values and legal requirements
-
Manage workplace health and safety responsibilities in coordination with relevant stakeholders
Strategic HR and operational support
-
Develop and monitor HR metrics and analytics to inform decision-making and strategy
-
Contribute to broader operational projects and initiatives as needed
Skills and Experience Required
What you'll bring:
-
A genuine passion for people operations and driving improvements in the systems, policies and processes that support other team members to thrive
-
Demonstrable experience in HR or people operations roles
-
Strong working knowledge of employment law and HR best practices
-
Track record of managing the full employee lifecycle in a small to medium-sized organisation including recruitment and onboarding
-
Exceptional attention to detail, strong written communication skills, and excellent organisational abilities, including managing priorities across the team
-
A proactive, self-motivated approach with strong problem-solving skills and the ability to manage competing priorities in a fast-paced environment
-
Excellent interpersonal skills, able to communicate efficiently, calmly and professionally and build relationships at all levels
-
The ability to maintain a high level of confidentiality and discretion at all times
-
The ability to help drive a positive team culture
-
Directness and openness in giving and receiving feedback
-
Strong interest in and commitment to CLTR’s overall mission and vision
We also expect all staff to model our values of integrity, people first, and targeted real-world impact.
As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks.
Location and Travel Requirements
The successful candidate will be expected to attend our central London office in Westminster at least twice a week, ideally three. We are open to discussing remote working arrangements with candidates.
Salary and Benefits
£65,000 to £70,000, depending on experience.
In addition to your salary, CLTR offers a generous benefits package which includes:
-
30 days annual leave, plus public holidays
-
£3,000 annual learning and development budget, plus up to five days paid work time
-
£2,000 onboarding grant for equipment and supplies
-
£5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc
-
A pension contribution scheme (up to 7% employer-matched contribution)
-
Private health insurance
-
Group life insurance
-
Generous parental leave benefits
-
Paid office lunches twice a week
Working with CLTR also comes with a commitment to caring deeply about your well-being, career development, and overall experience with our team. We also respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible.
Unfortunately, we are not able to sponsor visas for this role.
Application Process:
To apply, please complete the application form by 5pm UK time on Friday 5th December 2025.
We plan to conduct first round interviews with selected candidates on Thursday 11th and Friday 12th December. First round interviews will be held remotely.
Final interviews will be held on Thursday 8th and Friday 9th January (TBC). Final interviews will be held in person at CLTR’s office in London.
The client requests no contact from agencies or media sales.
Battersea is currently undergoing a significant transformation programme (known as Launchpad) to deliver real change in the way we work with, utilise, and learn from data. Our new approach will enable smoother animal, customer and supporter journeys and will help us embed a truly data and insight-driven approach to decision-making at Battersea. The first phase of the programme, to implement Salesforce Lightning for the Animal Operations and Clinic side of our business, went live in Summer 2025.
This role, working with CRM support colleagues, will be responsible for the ongoing support and maintenance needs for the new Salesforce Lightning CRM and other related applications as they are launched. They will work closely with system users to efficiently resolve tickets received to the helpdesk and proactively investigate and troubleshoot issues to provide root cause.
This is an exciting opportunity for someone looking to help contribute to the future of data at Battersea, open to working in a dynamic and fast-paced environment, with a desire to contribute to first class CRM support.
Overall objectives:
- Provide efficient and effective support to Battersea’s CRM system users.
- Support the work of the wider Data Applications team and contribute to the design and delivery of effective system processes.
- Undertake various system housekeeping activities to ensure that the systems and data remain robust and accurate.
- Continuously look for areas of potential improvement to systems and processes and make recommendations where appropriate.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 9th December 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Date(s): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
We are currently looking for a Senior Service Manager to oversee safe houses based in Liverpool, Manchester and Halton areas. This role is a chance to combine your leadership skills, compliance excellence and compassion.
In the role you will:
- Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
- Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
- Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
- Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.
What we are looking for:
- Proven experience in team management and compliance within a care or support setting.
- Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
- Excellent communication, organisational, and IT skills.
- Experience in modern slavery support is desirable, but not essential as training will be provided.
About Us
Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.
We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.
Closing Date: Monday, 29 December 2025 at 10:00 A.M.
Interview Date: TBC
Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.
This role is a subject to satisfactory Disclosure & Barring Service checks.
The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.
Medaille Trust's mission is to provide refuge & freedom from modern slavery. One of UK's leading providers of support for survivors of modern slavery.
The client requests no contact from agencies or media sales.
Battersea is entering an exciting phase of innovation and transformation during this first year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 1st December 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Date(s): To be confirmed
For full details on the role, please download the recruitment pack from our Careers website.
To apply for the role, click on the "Apply" button below.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
The Partnerships Manager will play a pivotal role in delivering Youth Futures Foundation’s Employer Strategy.
You will embed and scale evidence-based practice across employer networks to create systemic change in how employers recruit, develop and retain young people.
This role suits someone skilled at translating strategy into delivery — influencing employer behaviour and embedding Youth Futures’ evidence into employer practice.
- You will bring experience of driving behaviour or practice change through partnerships, combined with a passion for tackling youth unemployment and a strong interest in equity, diversity and inclusion issues.
- You will need solid relationship-building and collaboration skills, and the ability to manage people and performance to deliver measurable impact.
- An understanding of how inclusive employment practices and workplace cultures can improve outcomes for young people — particularly those facing disadvantage.
This role can be based at our Birmingham, Leeds or London hub. We currently operate a hybrid model of two-days per week in the office and three-days from home.
For more information on this role, please download our recruitment pack.
Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.
We are the national What Works Centre for youth employment, with a specific focus on marginalised young people.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Engagement Manager
Reference Number: V563
Location: Aberdeenshire
Contract Type: Fixed Term Contract – March 2026
Hours: Full-time 35 hours per week
Salary: £25,625
DBS/PVG: PVG
Job Family: 3
Line Manager: Project Manager
Closing date: 8th December 2025
We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.
Interview Date/s: TBC
Anticipated start date: TBC
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
Our promise to volunteers
We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Job Purpose:
We are looking for a talented, dynamic, and professional Engagement Manager to join our team in Aberdeenshire. The right candidate would be someone who can work flexibly and demonstrate an understanding and total commitment to our organisational values.
As our Engagement Manager, you will directly support people aged 16+ who may have complex and challenging barriers preventing them from securing a positive pathway. The role will include identifying barriers and helping to build the tools needed to remove them. Supporting with pre volunteering activity as well as volunteering placements in their local area.
You will identify, develop, and manage partnerships with charitable and not-for-profit organisations across Aberdeenshire, building an effective presence within the third sector locally. You will create diverse, high-quality, structured volunteering opportunities with charity partner organisations, ensuring that volunteering roles reflect the needs and interests of those we support. You will also support the creation of strong referral pathways into our service, and beyond it, building on a knowledge of existing provision. As part of the All-in-Aberdeenshire consortium you will be a positive bridge to support people into positive destinations such as employment, training or further education.
Key Duties Responsibilities
· To engage directly with people 16+ to understand their wants, needs and aspirations and determine the best opportunity for each person and provide the support they need in advance of volunteering.
· To support on a 1:1 basis, in person or digitally with the volunteer to create an action plan in line with the All in Aberdeenshire outcomes.
· To work in partnership with All-in-Aberdeenshire consortium to achieve outcomes and secure individuals positive destinations such as employment, education and training.
· To develop and maintain good relationships with referral partners such as The Council, DWP, SDS etc to ensure a steady stream of referrals are received.
· To Liaise with referral sources, regarding new and existing referrals.
· To identify, create and develop relationships with new charity partners or agencies to provide bespoke and tailored volunteering opportunities. These opportunities will help the individuals supported to gain experience, confidence and support them on route to a positive destination.
· To manage the risk assessment, quality assurance, and audit processes as appropriate.
· Ensure monitoring, impact and evaluation of information and data is collected and that the project meets its agreed targets, reporting format and schedule. Assist the Delivery Leader by preparing reports to funders.
· To ensure all the above is done with excellent record keeping, in accordance with compliance requirements and systems.
· Promoting and representing Volunteering Matters across Aberdeenshire.
· Contribute to the wider Volunteering Matters staff teams, upholding our values at all times.
Skills
· A sound and comprehensive understanding of the particular challenges and barriers that people in Aberdeenshire face with moving into a positive destination of volunteering, employment, training and further education.
· Understanding of how to assess the needs of an individual using a person-centered approach.
· Excellent organisational and IT skills.
· Excellent people skills with the ability to build professional, long-term relationships with others.
· Beneficiary-focused, and adaptable – able to go from strategic conversations with key partners to chatting with a nervous potential individual.
· Ability to manage a busy workload and prioritise accordingly.
· Strong attention to detail and a willingness to accurately record all interactions.
· Creating, coordinating and supporting proper reporting channels around contract compliance
· Experience of project management and working to deadlines.
Experience Required
· Example - Significant experience working directly with people, particularly those who face challenges and barriers.
· Demonstratable relationship management experience with a wide range of stakeholders.
· Experience in using a CRM (customer relationship management) system
· Experience of project management, achieving high targets and working to strict deadlines.
· Experience of working in a remote setting as well as working within a team
· Proven ability to communicate effectively and work as part of a team.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help.
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.



The client requests no contact from agencies or media sales.
This is a unique and exciting opportunity to lead the creation of high-quality, visitor-focused experiences at one of the UK’s most iconic heritage sites. This role offers the opportunity to combine creative vision, strategic thinking, and leadership to make a meaningful impact on audiences and the Chatham Historic Dockyard Trust.
The Role
We are seeking an experienced and strategically minded Experience Development Manager (EDM) to oversee the development and delivery of high-quality, visitor-focused products and experiences across the historic site. As a senior member of the Commercial and Operations team, the EDM will contribute to the sustainable operation of the museum, support the preservation of the Trust’s heritage buildings and ships, and drive growth in visitor engagement and commercial income.
The role includes leading flagship events and experiences, including family activities, the Call the Midwife Official Location Tour, Mission Christmas, and major annual events such as Armed Forces Day. The EDM will co-lead one of CHDT’s largest staff groups alongside the Visitor Operations Manager, ensuring a high-quality, safe, and cohesive visitor experience across all areas of the site.
The client requests no contact from agencies or media sales.
About the role
At the Natural History Museum, we’re on an extraordinary journey — transforming how millions of people experience science, nature, and our shared planet. As a global centre of scientific excellence and a beloved cultural institution, we are reimagining our spaces, expanding our world-class collections, and tackling urgent challenges such as biodiversity loss and climate change. Philanthropy is central to realising these ambitions, powering everything from groundbreaking research to bold capital developments.
The Philanthropy Manager plays a pivotal role in this transformation. As part of a high-performing, collaborative Development team, the postholder will secure transformational six-figure gifts from high-net-worth individuals, generating significant philanthropic income to support a diverse portfolio of inspiring projects. Working closely with senior stakeholders, curators, and scientists, the role will shape compelling cases for support that connect donors to the Museum’s mission and impact. The postholder will provide exemplary stewardship and create robust and long-term pipelines, whilst actively supporting the Philanthropy Executive with their portfolio.
This position offers the chance to influence the future of one of the world’s most iconic museums, whilst sharing the Museum’s ambition with like-minded philanthropists.
About you
As our next Philanthropy Manager, you’ll bring your talent for cultivating meaningful relationships and turning strategic vision into tangible support for one of the world’s most inspiring institutions. You’ll thrive on building and managing a dynamic portfolio of major donors by researching prospects, crafting tailored proposals, and delivering exceptional stewardship that deepens engagement year after year. With your outstanding communication skills and confident ambassadorial presence, you’ll represent the Natural History Museum to an array of high-profile supporters, translating complex ideas into compelling stories that spark generosity. Collaborative and proactive, you’ll work closely with colleagues across the Museum to shape innovative funding opportunities that align with our bold scientific and cultural ambitions. Meticulous organisation, a sharp eye for detail, and an ability to stay composed under pressure will ensure you deliver exceptional results in a fast-moving, purpose-driven environment.
If you’re a motivated relationship-builder with a track record of securing significant gifts and you want to use your skills to make a lasting difference, we would love to hear from you.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
Find out more here
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi
Hybrid working
We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.
Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on 8 December 2025
Interviews expected: w/c 5 January 2026
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our debating, public speaking and cultural exchange programmes aim to embed sustainable cultures of oracy in schools, and empower young people to engage with the world, to speak more confidently and to listen to and understand different points of view. With the new Ofsted Framework and the Curriculum and Assessment Review confirming the importance of great oracy education, the need has never been greater for the ESU’s educational offers.
Purpose of this role.
This role is central to driving our work forward. You will play a key part in ensuring the next generation gains essential oracy skills by managing and delivering the sales of the English-Speaking Union’s educational products. These include our signature ‘Discover Your Voice’ student oracy workshops and our Teacher Oracy CPD sessions for schools and other educational settings in England and Wales, with potential to expand to international schools.
You will lead the full sales process from start to finish. This includes generating leads, responding to enquiries, securing bookings and overseeing the delivery of workshops and training. You will be proactive, motivated and confident working with a high degree of initiative. Working closely with the Director of Education, you will help build an effective sales operation that ensures thousands of young people and teachers benefit from high-quality oracy opportunities.
About the role and responsibilities
We are looking for someone who can:
-
Own the lifecycle of sales of our education products, building positive relationships to ensure repeat business
-
Collaborate with the ESU Marketing Team and Director of Education to develop the messaging and assets needed to promote our offers
-
Respond to and follow-up on leads and warm conversations to move prospects through the sales pipeline
-
Implement plans designed to generate leads of sales to schools (secondary and primary), Multi-Academy Trusts (MATs), and other partners
-
Manage the delivery of the workshops by being point of contact for Lead Teachers, appointing freelance Oracy Leaders to deliver the work and providing communication, support and resources as necessary
-
Build the ESU network, connecting with teachers and MAT contacts to generate sales. This includes proactive outreach to new schools and MATs for new business, as well as working with existing clients.
-
Use Salesforce to manage all programme delivery including tracking all account communication, reporting on sales pipelines including new business and renewals
-
Devise the sales strategies and execute the plans to generate leads and interest from international schools
-
Collect data for monitoring (student surveys; case studies; teacher surveys)
-
Work with our pool of delivery staff (Oracy Leaders). This would include clear communications before and after workshop delivery, booking staff onto workshops, liaising with finance and HR when necessary.
-
Execute plans to generate leads and interest from international schools
This job description gives an outline of key duties and is not intended to be an exhaustive list. The post holder may be asked to take on other relevant responsibilities as reasonably requested by their line manager. Examples of additional responsibility areas include communications, administration and resource design.
Person Specification
-
Passionate about improving oracy skills in young people from all backgrounds
-
Experience managing end to end sales, especially to schools
-
Experience of hitting and even exceeding sales targetsExperience developing strong relationships across a range of stakeholders, including senior leaders and in schools
-
Experience with CRM systems to manage and report on sales performance
-
Strong understanding of the education sector, schools and the realities of teaching
-
Strong organisation and prioritisation skills
-
Excellent communication skills (both written and verbal)
-
Excellent attention to detail and high standards
-
Proactive, independent worker able to work well alone and as part of a team
-
Flexible and adaptable to the needs of a scaling organisation
Desirable:
-
Experience of working with Salesforce
-
Experience coordinating freelance staff
-
Experience planning and delivering lessons
-
Experience of resource creation
The client requests no contact from agencies or media sales.
Bring the ocean’s story to life
At the Marine Conservation Society, we’re working for a cleaner, better-protected, healthier ocean. To achieve this, we are required to build and sustain strong, high-value and long-term partnerships that align with our strategic mission and goals.
We’re looking for a confident and ambitious Senior Corporate Development Manager to lead the cultivation and stewardship of high-value, strategic relationships with corporate funders. This is a pivotal role focused on new business acquisition, driving forward our corporate fundraising strategy and unlocking transformational income to support marine conservation.
You will play a key role in growing our current corporate income of £1millon, with a strong emphasis on securing multi-year partnerships and cultivating opportunities for future growth. If you’re a strategic thinker with a proven track record in securing six and seven-figure corporate gifts, and you thrive in a fast-paced, purpose-driven environment, we’d love to hear from you.
What you’ll do
Lead on the development and delivery of a new business strategy to secure long-term, high-value corporate partnerships.
Identify and research prospective partners, develop tailored proposals, and lead pitch presentations.
Line manage and mentor the Corporate Partnerships Officer, supporting their professional development and performance.
Collaborate closely with Corporate Partnership Managers to ensure seamless transition from account acquisition to stewardship.
Represent the organisation externally, building relationships with senior stakeholders across sectors.
Monitor and report on new business pipeline, KPIs, and income targets.
Why join us?
- You'll be part of a passionate, friendly and forward-thinking team.
- Your work will directly help obtain the required corporate funding to achieve our overall aims and objectives.
- We’re flexible, inclusive and committed to learning and growing together.
- We believe in evidence, action and people-powered change.
We’ve also got other ways to value your contribution:
- Annual leave starting at 25 days a year, plus Bank Holidays, and increasing with service (we also close between Christmas and New Year as extra time off)
- 8% employer contributions to our stakeholder pension scheme
- Sick pay at full-pay for 8 weeks, then 8 weeks at half-pay (after probation ends)
- Great work life balance through flexible and in many cases, remote working
- Support for your health and wellbeing with a programme of activities plus an employee assistance programme for you and the people who live with you
- A paid day for you to volunteer to support another charity of your choice
We tackle the ocean emergency by working with communities, businesses and governments.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Telling the transformative stories of how credible sustainability systems help address some of the world’s toughest challenges has never been more important. From tackling climate change and reducing environmental impacts, to supporting farmer livelihoods and advancing human rights.
ISEAL is seeking an experienced communications professional with content creation, writing and campaigns strategy experience to bring ISEAL’s narrative to life. This role is ideal for a strategically minded storyteller, who thrives in a mission-driven environment and wants to shape how global audiences understand the power of market action on sustainability.
ISEAL is the global membership organisation for sustainability systems, including many of the world’s most respected schemes. Our members work across diverse sectors and issues – from labour rights and livelihoods to biodiversity conservation and climate resilience. We define credible practices for sustainability systems through the ISEAL Code and Credibility Principles. Businesses and governments use these tools to inform policy and frameworks, and to select the most impactful systems with which to partner.
As part of our small communications team, you will play a pivotal role in building ISEAL’s reputation as a trusted voice and thought leader. Reporting to the Senior Communications Manager, you will work with colleagues across programmes and projects creating content, providing campaigns advice and support, sharpening messaging, crafting compelling thought leadership material, and maximising the impact of our communications.
This role calls for an excellent writer who can think strategically and translate complex information into engaging stories, delivered in a range of formats. Whether your background is in journalism, corporate communications, or strategic storytelling, you will bring a strong editorial eye, creativity, campaign skills, and the ability to spot the stories that matter most. You are self-motivated and comfortable working in a dynamic, multicultural environment with multiple concurrent tasks and deadlines. In return, ISEAL offers an inspiring insight into the world of sustainability initiatives, a supportive organisational culture, and opportunities to develop professionally and personally in an international NGO environment.
Key responsibilities
Content creation and storytelling
- Develop and deliver high-quality content, including thought leadership campaigns (featuring podcasts, videos, editorials, and webinars)
- Amplify the work of project and programme teams, positioning it through the broader organisation narrative
- Write engaging news and feature articles that align with organisational priorities
- Review, edit and advise on content produced by colleagues and consultants
- Bring together complex and technical information and translate this into easy-to-understand messaging
- Safeguard ISEAL’s brand identity by ensuring all communications reflect its tone of voice and style, support colleagues to embed brand storytelling in their work through guidance and training
Messaging
- Develop and maintain ISEAL’s overarching organisational messaging framework, ensuring clarity, consistency and alignment with the broader narrative
- Create key message templates and toolkits for staff to support consistent communication across programmes, campaigns and external engagements
- Ensure ISEAL’s messaging reflects its mission, values and strategic priorities while resonating with diverse audiences
- Embed core messaging in content and campaigns
- Empower staff to confidently represent ISEAL by delivering messaging guidance and training that deepens understanding of organisational priorities and voice
Campaign planning and delivery
- Provide programme teams with communication campaign planning advice
- Oversee the communications campaign scheduler, ensuring activities are coordinated and strategically aligned
- Lead dissemination and growth of thought leadership campaigns, with a particular focus on expanding podcast reach and impact
- Work with the senior coordinator to ensure campaign delivery is well executed
- Analyse the performance of campaign strategies to identify the most effective ways to expand ISEAL’s reach and improve engagement
Editorial oversight and sign-off
- Fully understanding and absorbing the organisational narrative, review and sign off on key communications materials, including social media copy and graphics, news page articles and organisation newsletters
- Ensure content adheres to brand, tone, and quality standards
- Keep key message resources such as FAQs and explainers up to date
Other responsibilities
- Create issue and crisis-response communications as needed
- Work with the communications coordinator to oversee content monitoring and metrics and assess effectiveness of communication tactics and strategies
- Ensure that review and approval processes, version control, and filing systems are in place to keep content accurate and sign-offs efficient
- Line manage and mentor direct reports, fostering growth and development
Essential experience, knowledge and attributes
- Significant professional experience in content creation and campaign delivery, ideally in an international NGO, membership body, or mission-driven organisation
- Exceptional writing and editorial skills, with proven ability to produce thought leadership articles and multi-format content (digital, video, podcast etc)
- Familiarity with podcasts and digital storytelling formats, including audience growth strategies.
- Familiarity with facilitating virtual meetings and webinars
- Strong campaign planning experience, including oversight of schedules and coordination across teams
- Demonstrated ability to translate complex sustainability and technical topics into clear, engaging messaging for diverse audiences
- Proven track record of developing and delivering campaigns that increase reach and engagement across a range of geographical regions, including experience using LinkedIn (organic and paid)
- Experience reviewing, editing, and signing off on communications materials
- Experience of maintaining brand voice and quality
- Strong organisational skills, with the ability to balance multiple projects and deadlines
- Excellent communication and interpersonal skills, with the ability to advise colleagues and work collaboratively across teams, displaying professionalism and tact
- Interest in and some understanding of sustainability issues
- Proficiency with digital communication tools and platforms, including virtual meeting tools (e.g. Teams, Zoom, etc.), collaborative working tools (e.g. Monday, Miro, etc.), and Microsoft Office (Word, Excel, PowerPoint)
Desirable
- Background in sustainability communications or eco-journalism.
- Understanding of sustainability systems, which may have been gained through professional, academic, or voluntary experience.
- Awareness of emerging trends in campaigns and digital content dissemination.
ISEAL´s culture and how we will help you thrive
Our values are connection, empowerment, inspiration, wellbeing, effective working, and creativity.
These are traits we value in each other and in the organisation. We instil these values in all our processes and interactions.
We work on global issues and our team reflects this, with individuals from different backgrounds and nationalities. This diversity adds to the quality of work that we deliver and through our commitment to diversity and inclusion we strengthen our team.
Diversity for us includes race and gender identity, age, disability status, sexual orientation, religion and many other areas that form someone´s identity. We are proud to be an equal opportunities employer.
As an organisation, we also support our people in their personal and professional development, with the budget and processes in place for staff to take advantage of development opportunities.
We offer 25 days of annual leave, with an additional day a year added after two years (to a maximum of 30 days). In addition, we add an extra five days as a one off, once you have been with us for five years.
We have a hybrid-working model with a minimum of four days per month in the London office, as well as the opportunity to apply for flexible working arrangements to suit individual´s needs.
Other relevant information
Term: This is a permanent contract
Salary: £45,800-£49,800 p.a. depending on experience
Working hours: Based on a full time equivalent of 37.5 hours per week
Location: London is the preferred location. Applicants will need to provide evidence that they are entitled to work in the UK. An ability and willingness to work in a hybrid work environment is required.
International travel: The post holder may be required to undertake occasional international travel
Annual leave: 25 days / year with an additional day a year added after two years (to a maximum of 30 days). In addition, we add an extra five days as a one off, once you have been with us for five years.
Ideal Start Date: February 2025
How to apply
Specific enquiries about this role and the application process can be sent to the recruitment(@)isealalliance(.)org.
Deadline for applications is 10 December 2025, 5pm GMT. Please note that we will only contact shortlisted applicants.
Please note that we would like to see candidates´ own writing in the cover letter and discourage the use of AI for this purpose.
Interview process
Please see below the planned interview process (please note that we will endeavor to keep to this schedule, but some dates may be subject to change)
First interviews (Teams): starting 1 December
Pre-interview timed exercises (between 60 – 90 minutes from home): from 2 January
Panel interviews (in person): w/c 5 January
Decision: mid-January
Accessibility
If candidates require additional time or other considerations for the interview process, we are committed to accommodating any reasonable requests. Please note that ISEAL will cover travel expenses for in person interviews for candidates travelling from outside of Greater London. ISEAL also covers caring expenses for candidates who are carers and need to arrange of cover for the duration of the interview/exercises
The client requests no contact from agencies or media sales.
- Role: Membership Services Manager (Member Relations)
- Department: Development
- Hours: Full-time, 41 hours per week (including one hour paid lunch break)
- Working Type: Onsite
- Contract: Permanent
- Salary: £35,928 per annum
- Application deadline: 12pm (midday) on 24 November 2025
About the role
The British Museum is proud to be one of the world's most visited museums. In 2024, its home in Camden received 6.5 million visitors, more than any other museum in the UK. Against this backdrop, the British Museum is now undergoing an extraordinary transformation, and we look forward to the upcoming display of the Bayeux Tapestry.
As Membership Services Manager (Member Relations), you will take responsibility for the management and administration of primarily back-of-house Member relations and support, with a particular focus on managing the Membership contact centre and maintaining a first-class service for all Members.
Key areas of responsibility
- Customer Service: you will set and maintain expected standards of customer service across the team, manage the response to all phone, email and postal queries while maximising the support given to Members. In addition, you will act as the department's customer care champion and key point of collaboration and escalation for complex queries impacting Members.
- Team Management: You will take primary responsibility for the management, recruitment and administration of the Member Relations team within Membership Services. You will ensure that team are fully supported in their roles and in delivering the best service for Members.
- Membership Contact Centre: You will take primary responsibility for the management of the Membership contact centre, overseeing its functioning, allocation of work, effectiveness, reporting, administration of payments and financial reconciliation
If this sounds like the right opportunity for you, then we'd love to hear from you. A full job description is available below; this details the key dimensions of the role and the person specification.
About you
The successful candidate should demonstrate:
- The ability to Tackle complex problems while delivering the best outcomes for the Museum and Members alike,
- Previous experience in a busy customer service role, ideally working in a senior role or managing a telephone contact centre/customer inbox.
- Strong expertise and experience with CRM databases (preferably with experience of Raiser's Edge) as well as experience with credit and debit card payment systems
- Experience with resolving complex problems and handling complaints
- Fantastic telephone manner and correspondence skills
- First-class time management, for themselves and team members
Benefits include:
- Be a part of a world-renowned institution, where history, culture, and innovation come together!
- 25 days annual leave (rising to 30 days after long service) plus 2.5 privilege days, in addition to bank holidays
- Generous civil service pension scheme (find out more here)
- Complimentary exhibition tickets
- Free entry at paid national museum and gallery exhibitions
- Free and discounted entry to international cultural organisations
- Interest-free travel loans and rental deposit loans
- Employee Assistance Programme for mental health support
Our Values
Our values drive everything we do, from how we handle our objects to how we work in our team to fostering a culture where everyone feels heard and empowered. These are:
- Care Deeply
- Embrace the Unknown
- Spark Curiosity
- Value Many Voices
Additional details
If you have any additional needs that we should be aware of to support you with your application, please provide details
The British Museum is committed to promoting equality of opportunity for all employees and job applicants. We aim to create a working environment in which all individuals can make best use of their skills, free from unlawful discrimination or harassment. We value the benefits that a diverse workforce brings to a museum which represents world culture. The Museum is committed to ensuring that no job applicant suffers unlawful discrimination because of any protected characteristics. Our recruitment procedures aim to ensure that individuals are treated in line with their relevant knowledge, skills and experience.
*Unfortunately, for this role we are unable to offer Sponsorship to applicants*
The Museum also adheres to the HMG Baseline Personnel Security Standard (BPSS) for pre-employment screening of Civil Servants.
The Museum's aim is to hold a collection representative of world cultures and to ensure that the collection is housed in safety.



Job Title:Challenge Events Manager
Department: Fundraising and Development
Reports to: Head of Supporter Engagement
Direct reports: Fundraising Events Officer
This role will also oversee agency resource.
Location: Home based, with occasional travel to offices in London and Lingfield, Surrey
Salary: £38,000 - £41,523 depending on experience (FTE per annum)
Hours: 30 – 37 hours per week (Open to negotiation)
Contract: Permanent, all year round
Closing Date: Thursday 4th December 2025
Young Epilepsy and St. Piers is committed to safeguarding and protecting our children and young people and promotes the welfare of all learners.
As part of our safer recruitment process and in line with Keeping Children Safe in Education 2022, online searches will form part of this process.
An Enhanced Disclosure with relevant Barring Service checks and full referencing will be required before employment can commence.
Your Role
Are you passionate about challenge event fundraising and improving the lives of children and young people with epilepsy? Join the fundraising team at Young Epilepsy and take on an exciting new role leading the expansion of our challenge events programme.
You’ll be responsible for continuing the strong growth that we’re delivering in this area through the expansion of our challenge event portfolio and virtual challenge events. Line Managing the Fundraising Events Officer, you will work with them to manage our annual events and test new events and ideas.
This is a varied role with lots of potential for growth, development and the opportunity to shape the challenge event programme.
Key responsibilities include:
- Lead the delivery and expansion of Young Epilepsy’s challenge events programme.
- Continue to grow challenge event income, helping to diversify Young Epilepsy’s income.
- Lead and inspire the Challenge Events Team and delight our supporters.
What we need from you
- Collaborative, proactive, and passionate about improving the lives of children with epilepsy.
- Keen to learn and grow with a commitment to personal development.
- Imaginative, energetic and creative with a ‘can do’ attitude.
- Significant experience leading a challenge events programme within a supporterfocused organisation.
- Proven experience of successfully delivering virtual event fundraising and digital marketing.
- A passion for providing excellent stewardship and donor journeys, inspiring supporters and making improvements on processes.
Your benefits
- Comprehensive training and professional development opportunities
- Generous annual leave
- Occupational pension scheme
- Subsidised dining room
- Gym membership options (on and off-site)
- Your Rewards, giving you access to nationwide discounts and benefits
- Free parking on campus
- Access to a working farm and horticultural area
We are accessible by bus, by train via the East Grinstead branch of the Oxted Line and by car
About us
Epilepsy can be one of the most frightening and isolating conditions a child can experience. There’s a loss of all sense of safety – not knowing when and where their next seizure will happen, who’ll be there and whether they’ll be hurt.
We’ve been transforming the lives of children and young people with epilepsy for over 125 years.
We’ve led the way in an inclusive, progressive, and nurturing approach to the education and support of children and young people with epilepsy.
Today, more than ever, Young Epilepsy is dedicated to standing up, with and for, children and young people with epilepsy. We’re here for them. It’s our job to listen and work with them so they can fulfil their potential.
We campaign for children’s rights. We deliver health services and research that improve diagnosis and treatments. We support children and young people throughout school, college, and university. We provide information, friendly advice, and practical help for living everyday life. Together we create possible.
For further details of these and other vacancies, please visit our website:
No agencies please
Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
If you do not hear anything within two weeks of the closing date, please assume you have been unsuccessful.
Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).
The client requests no contact from agencies or media sales.
