Office support jobs

Purpose of the post:

As part of our Business Directorate, this role will support the Business Support Manager in ensuring that the charity's functions run efficiently, effectively and sustainably:

·To provide comprehensive and administrative support and excellent customer service for the Leadership Team and across the organisation.

·To partner with front-line teams to successfully deliver programmes and events and support campaigns, partnerships and promotions as required.

Key responsibilities:

·Providing excellent, administrative support for the Leadership Team, including diary management, arranging travel and travel arrangements as required.

·Providing day to day administrative support to core business and programme teams, as required, including:

• Supporting day-to-day communications by managing inboxes and responding to queries as appropriate (including info@ and recruitment@ inboxes)
• Coordinating face to face and virtual meetings; taking and circulating minutes and following up on actions.
• Provide additional administrative and operational support to teams as required in line with skills, knowledge and experience

·Manage staff profiles on our website, uploading new staff and removing staff profiles for leavers.

·Maintain office environment, ensuring desks are clear for colleagues to use and stationery cupboard is stocked and tidy.

·Organise staff cards – for birthdays, leavers, etc. 

·Support HR with recruitment processes (e.g collating applications and arranging interviews).

·Assist the Business Support Manager with delivery of in-person internal events (Staff Days, Board Meetings) and external events (World Book Night, Summer Reading Challenge launches).

·Set up and closure of Office 365 accounts, monitoring Business User licenses and shared mailboxes.

·Organisation and administration of monthly Standing Meetings (all staff meeting).

Key contacts:

·The Leadership Team

·Business Support Manager 

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong written and verbal communication skills

·Excellent customer service skills

Experience:

·Previous experience as an administrator supporting a busy team and juggling multiple priorities

·Experience of organising meetings with the ability to produce clear and concise minutes and notes. 

·Previous experience of working as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

Purpose of the post:

As part of our Business Directorate, this role will lead a first-class comprehensive support function that underpins all areas of the charity:

·The post holder will be someone who is organised, efficient and adaptable who can manage time effectively in a very busy role, juggling multiple responsibilities and keeping large volumes of information at their fingertips, who prioritises the needs of The Reading Agency at all times, appreciates an informal but professional work environment and enjoys supporting a busy team working in an agile environment.

·You will be a core member of the Business Directorate supporting the Head of Finance and Operations to ensure that the organisation functions efficiently, effectively and sustainably.

Key responsibilities:

·Co-ordinate support across the organisation, working with the leadership team, core business and programme teams to coordinate meetings, create visual content and resources, design artwork, support day-to-day communications.

·To manage logistics and delivery of in-person events in liaison with Marcomms and programme teams (e.g. World Book Night, Summer Reading Challenge launches), and coordinating internal events (e.g. Staff days, Board meetings). 

·Managing The Reading Agency online shop processes and being a key point of contact for print and design suppliers, and ensuring high quality customer service for partners and customers in contact with the charity.

·Line management of the Business Support Administrator.

·Managing the office facilities and equipment, and homeworking requirements to ensure staff can carry out their work effectively, and act as the key day-to-day liaison between The Reading Agency and Society of Authors, working with the Head of Finance and Operations.

·Staff Health and Safety Lead: Monitoring health and safety, undertaking desk assessments and providing health and safety guidance to all staff and associates.

·Carrying out other projects or duties as may be requested by The Reading Agency management where capacity allows.

Key contacts:

·The Leadership Team

·Other members of the wider Business Directorate Team (HR, Finance, Systems)

·Programme Managers and their teams

·MarComms

·Other colleagues across the organisation, external stakeholders and partners

Skills/Knowledge:

·Excellent working knowledge of Microsoft Office and other applications, including Outlook, Word, PowerPoint, Excel, Teams and Zoom

·Ability to work with and understand databases and customer relationship management systems like Salesforce

·Strong organisational skills and demonstrable ability to prioritise and work to deadlines in a fast-paced environment

·Strong relationship building skills, with the ability to achieve positive shared outcomes

·Strong written and verbal communication skills

·Excellent people management skills

Experience:

·Ability to come up with creative solutions and ideas

·Ability to remain calm and work effectively under pressure, adapting and reprioritising as necessary for changing circumstances

·Able to work successfully as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom

We are looking for a collaborative, proactive problem solver to step into the newly created role of Finance & Executive Support Officer.

This is a varied and crucial role which supports the organisation to work as effectively as possible. Working closely with the Finance Manager, SLT, Board and across the organisation at all levels, it provides a fantastic opportunity for the postholder to develop a broad range of skills and gain a deep understanding of how the organisation works. 

The postholder will spend about 3 days/week focussed on financial tasks including payment processing, month end, income processing and supporting the setup and rollout of new features in our finance system, and the rest of their time on governance, executive support & administration tasks to support the charity to operate effectively.

We are looking for a great communicator with experience of key finance processes, who thrives in a busy role and is able to balance and prioritise competing demands on their time (with support to do this).

We know that the role is broad and we don’t expect candidates to have direct experience in every aspect of the job description, so we welcome applications from those who meet some requirements and feel that they have the skills and approach to meet others.

Join us and together we'll fight for a world where ovarian cancer doesn’t limit life.

The role

This is a full-time (35 hours per week), permanent position.

The role is office-based at 10–18 Union Street, London, SE1 1SZ, with a requirement to attend the office at least two days per week on non-consecutive days (for example, Tuesday and Thursday).

How to apply

Click ‘Apply’ to view the full job description and complete your application.

As part of the application process, you will be asked to submit your CV and answer the following two questions (maximum 250 words per answer):

• This role engages with colleagues and trustees at all levels – what is your experience of working with senior stakeholders, and what do you pay particular attention to when communicating with them?
• Tell us about a time that you identified something that could be improved, and proactively made that change?

You will also be asked to complete an equalities monitoring form (details included in the recruitment pack).

Key dates

• Closing date: 23:59 on Sunday 10 May 2026
• Interviews: Week commencing 18 May 2026

Additional information

We appreciate that candidates may use AI tools to refine their applications. However, we encourage you to ensure your application remains a true and authentic reflection of your skills, experience, and personality. Excessive reliance on AI-generated content may impact your ability to stand out and may be discussed during the interview process.

The Supporter Operations team at Alzheimer’s Research UK is a key point of contact in the charity for supporters and members of the public and ensures the highest standards in operational processes and compliance, to ensure a first-class supporter experience.

The Supporter Relations Officer is responsible for delivering essential supporter engagement activities, ensuring delivery of an excellent experience for every contact, recognise opportunities to increase supporter loyalty, and generate the maximum amount of income for dementia research. The post holder is the first escalation point for the Executives when dealing with more complex enquiries, using the experience to support on the job training at delivering an excellent supporter experience.

 

Key Responsibilities:

Supporter Enquiry Management

· Act as the first escalation point for Executives with complex enquiries, helping to troubleshoot the enquiry in a suitable timely manner and ensuring the delivery of a warm and positive response for the supporter.

· Support the team Executives with inbound enquiries by telephone, email, post and social media, ensuring the highest standard of responses and covering absences on occasion.

· Promote fundraising, engagement and retention opportunities when talking to supporters using a range of initiatives to explain how their donations positively contribute towards the cause.

· Ensure all campaign briefings are delivered to the team to equip them for enquiry handling.

· Delivery of the promotion of and supporting supporters in the best practice in ‘in aid of’ fundraising policies.  

Supporter Stewardship

· Delivery of outbound thanking and stewardship programmes.

· Assist the Senior Officer in ensuring effective management regions at specified levels, to ensure appropriate stewardship.

· Working alongside the Executives on the delivery of the Tiering and Triage system and supporting the Senior Officer in making decisions on supporters requiring manual intervention to tier. And input into reviews of the tiering system to ensure it is fit for purpose and is offering the supporter the best stewardship journey. 

· Support the Senior Officer in managing the supporter follow‑up process to ensure funds are received promptly and accurately. 

· Responsible for ensuring the quality of our Thanking processes and content are to the highest standards.

· Collaborate with key stakeholders and teams – Relationship Fundraising, Mass Participation and Sporting Events, In Memory and Individual Giving, ensuring that supporters are given the best level of stewardship. 

Knowledge, skills and experience needed:

· Experience of working in a customer facing role within an office environment.

· Experience of handling complaints and queries.

· Enthusiasm for building excellent supporter relationships and ensuring supporters feel valued and thanked appropriately.

· Confidence working with computers – good knowledge of Word, Excel, Outlook and CRM databases.

· Excellent written and spoken communication skills.

· Excellent CRM/database management skills.

· Ability to work with a high level of accuracy and attention to detail.

· Good organisational skills and the ability to prioritise workload.

· A professional and hard-working team player with a positive and collaborative work ethic.

· Outgoing, enthusiastic and able to remain calm under pressure

 

Additional Information:

Ways of working:

As part of our Agile ways of working, you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits.

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 4th May 2006, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. Should you require any adjustments at either the application or interview stage, please contact us via our website. 

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

We are looking for an administrator to support the Home Together Coordinator to facilitate our Home Together Service. The Home Together Service provides reactive assistance for up to six weeks from a clients return from hospital and remote ongoing support thereafter. The Home Together Administrator assists the Home Together Coordinator to deliver a wide range of practical and emotional support to older people who are having difficulties; for example, older people who have recently been discharged from hospital and/or are recovering from illness or injury, and/or are socially isolated and need support to stay healthy, connected, and independent. This busy and varied role will involve working with volunteers, the staff team, voluntary partners, and health and social care providers, with the client at the centre of everything we do.  The Home Together Service sits within our Age Well Together Service, which offers a range of assistance to support clients at home and in their local community to prevent decline; maintain independence; reduce social isolation; and promote health and wellbeing with care, friendship and understanding. This includes our befriending services, an online shopping service and a Handyperson service. 

Circa £70,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Head of the Portfolio Management Office (PMO).

In this pivotal leadership role, you will provide strategic direction, governance and oversight of UNICEF UK’s portfolio, ensuring our most important initiatives are prioritised, sequenced and delivered effectively. Sitting within the Strategy Directorate, the PMO acts as the organisation’s centre of excellence for portfolio management, strategic delivery, governance, assurance and financial oversight, working closely with Directors and senior leaders to enable informed decision making and successful delivery of our strategy.

We are looking for an experienced portfolio or PMO leader with a strong track record of operating at senior level in complex organisations, bringing confidence in governance, prioritisation, delivery oversight and change leadership. You will be an excellent relationship builder, comfortable influencing executive stakeholders, and able to balance strategic thinking with pragmatic delivery discipline. Experience of leading teams, embedding standards, and improving confidence, visibility and accountability across a portfolio is essential.

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Monday 4 May 2026.

Interview dates: Week commencing 18 May 2026 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Outdoor and Sustainability Education Specialists (OASES) are seeking to appoint a highly organised and proactive Office Administrator to join our friendly and passionate team.

This is an exciting time to join OASES as we continue to grow our reach and impact. We are a charity committed to creating a more sustainable world where all children can thrive, and we are looking for someone who shares our values and enthusiasm for sustainability, education and community.

This is a varied and hands-on role at the heart of the organisation. The successful candidate will play a key role in the smooth day-to-day running of the office, supporting both administrative systems and essential financial processes.

About the role

You will:

• Manage day-to-day office administration, including handling enquiries, coordinating bookings and maintaining effective systems
• Provide a warm and professional front-of-house service, welcoming visitors and supporting communications
• Support OASES’ communications, including website updates, social media and email mailouts
• Assist with the organisation and preparation of resources and equipment for programme delivery
• Undertake financial administration tasks, including processing invoices, maintaining accurate records and supporting basic bookkeeping processes

 

About you

We are looking for someone who:

• Is highly organised, reliable and able to manage a varied workload
• Has strong ICT skills, including Microsoft Office, and ideally experience with tools such as Canva, XERO or WordPress
• Has good attention to detail, particularly when working with financial and administrative data
• Is confident communicating with a wide range of people and provides excellent customer service
• Enjoys working as part of a team and is willing to take a hands-on approach to support the wider organisation

The ideal candidate will be friendly, flexible and proactive, with a willingness to contribute to all aspects of office life—from administration and communications to supporting resource development and team activities.

An Enhanced DBS check will be required for this role.

Application Deadline: Monday 11th May 2026, 9am
Interview Date: Friday 15th May 2026

Join our friendly Wales team as our Office Manager and Executive Assistant. This is a vital role for our team, helping is to make a real difference in Wales. We’re looking for someone who can support our busy team, able to undertake key administrative tasks for the team and office. You’ll be confident in managing an office space, offering support with diaries and meeting minutes, and in assisting in budget planning and reviewing management accounts. You will also be a first-line response to people reaching out to the organisation for support and will work closely with the Director for Wales to keep the team ticking.

ABOUT THE ROLE

Variety is looking for an experienced Facilities and Office Manager who is proactive and highly organised to oversee the smooth day-to-day running of Variety’s offices in Camden. This role blends operations, facilities management, and people-first thinking, ensuring the workspace is safe, efficient, and enjoyable for everyone. Variety House is owned by the charity and has three floors which house our busy charity team and one floor is occupied by a tenant. The role requires management of the building, office management, tenants and includes assisting the CEO as required.

ABOUT VARIETY

There are 1.8m children living with disabilities in the UK with 600,000 children living in poverty. Variety exists to improve their lives. We believe every child has a right to live their best life and reach their full potential, whoever they are. We fund and deliver life-changing programmes that enhance their quality of life and give children and young people across the UK a better future.

Over the past 75 years we have supported over one million children by funding almost 6,000 Sunshine Coaches, almost the same number of wheelchairs, and giving thousands of grants to individual children, schools, youth clubs and other organisations for specialist equipment.

In addition, each year thousands of children take part in day trips, special events and educational activities as part of our Variety Great Days Out programme and every single day we are improving more young lives. We do it with practical, tangible help, that makes a real and immediate difference.

  

 KEY RESPONSIBILITIES

Facilities Management:

• Oversee management of Variety House in Camden including building maintenance, safety procedures, office operations and infrastructure
• Liaise with tenants and external contractors to ensure facilities are well-maintained
• Monitor and manage office budgets related to supplies, utilities, and maintenance
• Ensure compliance with health and safety regulations including managing risk assessments and fire safety
• Lead sustainability initiatives within the office (e.g. recycling, energy-saving practices)
• Ensuring health and safety compliance for staff including being the designated fire marshal (training to be provided)
• Ensure competitive quotes for office services and building maintenance, making recommendations based on quality, reliability, and value
• Negotiate contracts to optimise costs without compromising standards, identifying areas for cost savings and facilities improvements

 Office Management:

• Maintain a professional and welcoming environment for staff, tenants and visitors
• Manage office vendors including maintenance, cleaning, and security
• Manage office supplies inventory, supporting staff to ensure when items run low that orders are placed
• Manage kitchen supplies and maintenance for all staff
• Support onboarding and offboarding processes from a facilities perspective, managing keys and security
• Handle incoming mail and deliveries and ensure efficient distribution across the building
• First point of contact for calls, visitors, and office enquiries

Governance:

• Assistance the CEO during busy periods with diary management and in-office meetings
• Support the CEO with organisation of Trustee meetings and administrative assistance, such as minute taking as required.

Administrative:

• Maintain records of office leases, utilities, and insurance policies
• Manage access control systems and office security
• Create and maintain facilities manuals, process documentation, and onboarding guides

 

SKILLS, KNOWLEDGE AND PERSONAL ATTRIBUTES

Essential:

• Experience with the charity or Not-for-profit sector
• Proven experience as Facilities and Office Manager, or similar role.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Problem-solving attitude with a high attention to detail.
• Familiarity with office software (e.g. MS Office, Teams)
• Knowledge of health and safety standards and regulations.
• Knowledge of safeguarding is desirable but not essential

 

Benefits 

• Enhanced Pension (7% contribution from Variety with 2% employee contribution).
• 25 days annual leave, in addition, after one year's continuous service, there will be an extra 2 days annual holiday for every complete year of service, up to a maximum of five days' extra holiday (pro rata for part time staff)
• 3 additional days between Christmas and New Years given as discretionary leave
• Membership to a health and well-being cash plan scheme
• Life Assurance scheme of 4 x salary
• Company Sick Pay

FURTHER INFORMATION

·Variety, the Children’s Charity, is committed to safeguarding and promoting the welfare of children and vulnerable adults.

·Proof of eligibility to work in the UK is required.

HOW TO APPLY

Please submit your CV with a covering letter explaining:

1. Why you would like to join Variety and

2. How you would make a great candidate for this role, highlighting experience and knowledge in all areas of the role.

Applications will close on at midnight on Sunday 3rd May 2026 with interviews taking place week commencing 11th May. Please let us know if you have any accessibility requirements or need any adjustments for the interview

EQUALITY DIVERSITY AND INCLUSION

Inclusion is one of our key values and it is our ambition to recruit great people from diverse communities.

We welcome and encourage applications from suitably qualified candidates regardless of age, disability, sex, gender reassignment/identity, sexual orientation, pregnancy/maternity and or marriage/civil partnership status, race, religion or belief.

Please let us know if you have any access requirements which we might need to consider in relation to the selection process.

Milton Keynes Christian Foundation isn't your average workplace. We are a local charity dedicated to growing people and communities through diverse social enterprises—from healthy food at our urban farm and cycling workshop refurbishing bikes to childcare and person-centred learning. We work specifically with young people looking for new ways to learn and develop, providing them with a community where they can truly belong.

We are looking for an experienced professional to manage our core administrative operations. This isn't just about spreadsheets; it’s about ensuring our social enterprises have the solid foundation they need to make a difference. Reporting directly to the Director, you will be a key member of our Executive team.

Your work will focus on three critical areas:

• Finance & Reporting: You’ll lead transactional processing in Xero, manage cash flow, and provide vital financial reports to our enterprise leads.

• Human Resources: You will oversee our recruitment life cycle, manage staff training (specifically Child Protection), and ensure our personnel files and DBS records are bulletproof.

• Facilities & Compliance: From negotiating utility contracts to taking ownership of Health and Safety and risk assessments, you’ll keep our physical and digital environment safe and efficient

Take a look at the attached job description for more information about the role, visit our website to see what we do, get in touch if you like to talk more.

Rethink have an exciting opportunity to work for us delivering the new Connect to Work Individual Placement and Support (IPS) programme within County Durham.

We are looking for an Employment Specialist to support individuals with health conditions, mental health difficulties, a disability or complex barriers to employment to gain, retain, or return to employment, following the IPS principles. You will also engage with and support local employers to enable work to be sustainable for individuals and by bridging workforce needs with local people.

The roles will involve travelling around your allocated area to meet individuals in need of support offering a person centred approach and engaging with local employers who have workforce vacancies. You will work closely with and within healthcare settings and as part of a wider partnership of organisations to deliver the programme across the region.

Connect to Work is part of the National Get Britain Working strategy which is a new government funded programme. Within County Durham the initial programme is based upon the IPS model which looks to support people who would like to gain employment by delivering tailored support to move into the right job quickly and support to maintain employment.

The available role is a Full Time post of 32.5 hours per week with days and times to be worked open to discussion and agreement with the successful candidate. This post is for a fixed term until 31st March 2028, with the possibility of an additional 2 year extension once funding is confirmed. A Driving licence and car are essential to carry out this role.

Staff Benefits  

• Competitive salary & flexible working arrangements
• Contributory pension scheme & Life assurance
• Occupational sick pay scheme
• 25, increasing to 30 days, annual leave per year, plus statutory holidays for all staff (pro rata for part time staff)
• Your Rethink Day – an additional day’s leave on your birthday (pro rata for part time staff)
• Enhanced maternity, paternity and adoption policy
• Dependant leave & compassionate leave
• Where appropriate paid eye test plus up to £55 towards the cost of new glasses or lenses
• Employee assistance program
• In depth training programmes for all our staff from mandatory training to specialist areas.
• Funded training and development opportunities delivered in a variety of ways, face to face, mentoring, coaching, e-learning and blended learning solutions
• Access to a range of e-learning courses and resources through our e-learning Zone
• Accredited Institute of Leadership and Management (ILM) centre and provide comprehensive development programmes for managers
• We have a career progression programme (Invest in your Career) to develop skills and experiences of staff aspiring to become managers
• Ongoing professional and personal development is supported by individual supervision, group supervision and appraisal.

To Apply please fill out the application questions and upload your up to date CV detailing your knowledge, experience and reason for applying.

SUNDAY TIMES BEST PLACE TO WORK 2024 AND 2025

MAIN PURPOSE OF JOB: To provide excellent managerial support to the Community Service Support department and lead by example by showing the ability to communicate interpersonal skills, problem solve, decision making and time management. To help ensure that the team carry out accurate and timely follow ups with all new and ongoing cases. To build rapport with our clients in a warm and friendly manner and have empathy with our client’s needs. To quickly identify any problems and ensure each conversation is handled in a compassionate manner.

A good telephone manner is essential, together with excellent literacy and IT skills, coupled with the ability to work to tight deadlines, often under pressure. This is a sensitive role which requires an individual with the ability to handle confidential information and correspondence

MAIN DUTIES AND RESPONSIBILITIES:

I) Responsible for managing and motivating the Community Service Support team to include delegation of tasks.

II) To control and expedite escalation cases as well as manage relationships with owners and their families.

III) To communicate effectively with team members, provide feedback and support as well as addressing any issues or concerns and where necessary make a referral to the Head of Department.

IV) To monitor performance and capability of the team as individuals and also as part of a team, carry out 1:1 meetings and suitable and productive Performance Management meetings annually. You will also be responsible for any staff welfare or disciplinary procedures that arise, within the team.

V) Deporting and analysis of data.

VI) To oversee applications and interviews for any new team members VII) To consider training needs as and when required to help develop employees skill set and ability to perform their roll as effectively as possible.

VIII) To help answer all incoming calls and general queries relating to community service support for our clients.

IX) Throughout the course of your work to ensure you record your responses on each individual case on our database.

 X) Ensure responses to both incoming and outgoing department letters are updated on each case, to ensure a prompt reply and timely referral where necessary.

XI) Throughout the course of your work, to identify when on the phone, possible good stories to enable us to approach and persuade all individuals involved to submit an article for the newsletter.

XII) To handle telephone inquiries and relay messages where appropriate.

XIII) To demonstrate a proactive, positive and flexible attitude to all our clients.

XIV) To have flexibility to work additional hours for holiday and sickness cover when directed.

XV) To liaise with all other staff of the Trust in a flexible manner.

XVI) At all times to ensure and maintain a compassionate, professional and efficient public image for the Trust.

Together with such additional general duties as the Employer shall reasonably require, having regard to the needs of the Employer’s business as a Charitable Trust

Salary: £41,063 to £45,626 
Hours: 37.5 hours per week 
Contract Type: Permanent 
Job Type: Full time 
Location: Home-based with regular meetings in London and travel across the UK as required 
 
We are almost two years into our ambitious organisational strategy, and this is an exciting moment to join Cycling UK as our PMO Manager. The role leads continuous improvement across the Programme Management Office (PMO), embedding effective project management practices, strengthening organisational capability and supporting the charity’s strategic objectives through robust project oversight, practical change delivery and strong cross-functional collaboration. 
 
You don’t need to be a cyclist to work at Cycling UK, but you do need to have a strong commitment to our work. We are an inclusive organisation and would particularly welcome applications from candidates from a broad range of backgrounds. We strongly believe that diversity strengthens our work. If you are already passionate about cycling, that’s great, many of us are too. But if you are simply really excellent at what you do, no matter what your background, that is what matters most to us. 
 
Explore the attached job description for full details on this exciting opportunity. Complete the application form expressing why you are the right candidate for this opening. Focus on gearing your supporting statement to exemplify how your skills and experience match the requirements of the role, directly referring to the person specification. This enables the selection panel to assess your relative strengths against the specified criteria. 
 
The role is home based in the UK, with regular meetings in London and travel across the UK as required. 
 
Applications close at 9:00am on the closing date shown. 
 
Benefits 

• 27 days holiday plus bank holidays (pro rata for part time roles) 
• Perk scheme access 
• Life assurance 
• Paid compassionate leave 
• Enhanced sick pay 
• Cycling UK membership 
• Plus many more staff benefits 

 
You may have experience in the following: PMO Manager, Programme Management Office Manager, Head of PMO, PMO Lead, Programme Manager, Portfolio Manager, Change Manager, Project Management Office Lead, Transformation Manager, Business Change Manager. 
 
REF-227 907

We have an exciting opportunity for someone with excellent administrative skills to join the staff of a social enterprise. The core function of this role is to support the Business Development and Casework teams with a wide range of administrative and support duties in order to facilitate the smooth delivery of all business operations. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be skilled at providing a range of business support or administrative functions, with good interpersonal skills and experience of working in a similar role supporting a team.

The successful candidate will be able to establish a good rapport with colleagues and stakeholders in a professional and constructive manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

Main Duties

1. To provide a wide range of organisational and administrative duties to the Business Development and Casework teams as directed, in order to facilitate smooth running of all business systems and operations, ensuring that administrative activities are carried out in accordance with company policy and procedures.

2. Providing operational support to Business Development team, including setting up new cases on CRM system, setting up client contracts, arranging consultations and liaising with Business Development and Casework colleagues to ensure the smooth running of business services.

3. Managing various email inboxes, triaging incoming messages and responding to emails from clients and professionals.

4. Requesting care and/or clinical records, following up on record-requests, checking and processing incoming digital and hard copy records ready for the casework team.

5. Providing operational support to the new client pipelines including processing voicemail enquiries and incoming referrals from the Information and Advice teams.

6. Operating and maintaining CRM, database and filing systems.

7. Providing accurate formatting support to the Casework team, in line with Beacon’s brand guidelines.

8. Supporting the casework team with case administration including requests for records and printing and posting letters.

9. Collecting, processing and distributing post.

10. Supporting the organisation of travel arrangements for Caseworkers.

11. Sharing the general administration of the business as part of the Operations team, including managing stationary stock levels and ordering literature and supplies.

12. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.

13. Attending line management, supervision and team meetings as appropriate.

14. Archiving.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

 

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.