Every six minutes in the UK someone loses their sight and by 2050 an estimated four million people will be living with sight loss and blindness. Fight for Sight is the UK’s leading eye research charity at the forefront of pioneering research to stop sight loss. The charity currently has a commitment to research of £8m at over 49 UK universities and hospitals. With significant developments in the areas of gene-therapy, stem cells, drug therapies, the use of artificial intelligence and other technologies, the pace of change has never been so rapid.

We have real ambitions to grow our income, profile and ability to fund cutting edge research.

This is a critical role for us and we are seeking a strategic leader who can drive our financial strategy and create an infrastructure that will enable us to realise our ambitions. You will be a valued member of our senior leadership team contributing to the future direction of the charity as we embark on a new phase.

Supporting the board and executive team by providing financial information and leadership to maximise our sustainability and growth potential, the Director of Finance and Operations will lead on all financial aspects of the charity including budgets and controls, internal financial procedures and processes, management and statutory accounting and audit.  Leading a small team, the postholder will also be responsible for our people strategy and resource, IT and premises/office services, data protection and act as Company Secretary for the charity.

You will be a qualified accountant with experience in a leadership role within a charity with a mixed fundraising portfolio. With a strong experience of developing and managing financial systems and processes, you will also have a track record of leading a wide range of corporate service functions (IT, HR, Office Services and Compliance). A strategic, focused and structured planner, you will have the ability to think strategically and yet still prepared to be hands-on while prioritising and coping with multiple demands.

We know our life-changing research can make a real difference to the lives of everyone affected by sight loss. If this is a mission that inspires you, we would love to hear from you.

To apply, pleace click on the 'Apply button'.

The closing date for this role is 10am on Wednesday 18th March 2020.

About Us: Harrow Mencap is a campaigning organisation and a multi-project service provider supporting adults, young people and children with learning disabilities, autism and their families and carers – to ensure their needs, rights and aspirations are met.

Reporting to: Deputy Chief Executive, responsibilities include:

• Overall accountability for the operational performance of a range of community-based services across Harrow, Hillingdon and Brent while ensuring attainment of targets and business sustainability
• Develop and implement cost effective means of delivering services, optimising operations and delivering within budget
• Lead a team of business managers and professionals in a multidisciplinary team that deliver best practice, achieving quality outcomes for clients and families
• To foster and maintain excellent collaborative, strategic and operational relationships with partners from the public, private and voluntary sector to enhance and develop services and provisions
• Develop positive and effective relationships with the Board, Executives and staff and promote the organisational brand and ethos in a strong and positive manner in the community.

This post is ideal for those with diverse senior management level experience within the voluntary, public or private sector, with a proven track record of success in leading strategic change and organisational development. An inspirational leader able to motivate teams to gain strategic advantage, audacious in breaking new frontiers and delivering quality outcomes that are both innovative and responsive. We are interested in hearing from people who share our ethos in campaigning for the rights and supporting people with disabilities to enhance their independence.

We are committed to safeguarding, equal opportunity and welcome applicants from all sections of the community. Applicants with disabilities who meet the minimum criteria for the post are guaranteed an interview.

Kingston Centre for Independent Living (KCIL) are seeking a dynamic and enthusiastic individual, with excellent communication and operational management skills to join our organisation in the CEO role. The right candidate will have experience in leadership and be pro-active in taking forward the organisations strategic aims; with the view of developing, growing and diversifying our offer.

KCIL is a charity based in Kingston-upon-Thames. We have been campaigning for the rights of disabled people for over 50 years.

We currently offer a range of services and support to disabled adults, children and their families, including:

•Direct Payments Support Team - to help adults get the most from council money for their social care support to live their life independently

•Holiday, equipment and training grants for adults to take a break, live their life easier or learn new skills

•Information, advice and support on local groups and services

•Special Educational Needs and Disabilities (SEND) support for children and young people who need extra help at school and/or college, or with their health or social care requirements

•Personal Health Budgets support to help adults use NHS money to improve their health and wellbeing

•Activities including for example - art groups and boat trips

•Volunteering opportunities

Salary: Pay scale 69-77 (£40,614-£45,036) Negotiable depending on skills and experience 

Plus pension and annual leave entitlement

Location: Kingston upon Thames, Greater London

KCIL is a disability confident employer and we would practically welcome applications from disabled people.

Applications: Please submit a CV and covering letter detailing how your skills and experience relate to the Job Description and Person Specification outlined in the Recruitment Information Pack.

Applications are welcome to be submitted directly through Charity Jobs or can be sent via post to:

Recruitment

Kingston Centre for Independent Living

River Reach

31-35 High Street

Kingston Surrey

KT1 1LF

This role is subject to an enhanced DBS check

Closing date: Sunday 8th March 2020

Interview Date: Interviews will take place the week beginning Monday 23rd March 2020.

The East London Mosque & London Muslim Centre is one of the largest and busiest Muslim institutions in the UK, with a long history of serving the Muslim community in the heart of London. We have a positive impact on thousands of Muslims, not just in the local area through the services we offer, but nationally and globally through the example we set and the reach of our sermons.

As Chief Executive Officer, your commitment to our mission and vision should drive an ethos of excellence, so that we are a model for the Muslim community and the charity sector.

You will represent the ELM & LMC, leading on all aspects of our work, putting forward our views and those of the community we serve, which will be rooted in the authentic teachings of Islam. You will ensure always that our reputation is protected and enhanced.

Through your leadership, you will drive the ELM & LMC forwards, building on our achievements to deliver even more, not only to the Muslim community, but to British society and beyond.

Any offer of employment will be subject to satisfactory enhanced DBS clearance and references. Applicants must be eligible to work in the UK. The ELMT has determined that there is a genuine occupational requirement that applicants must be Muslims (Equality Act 2010).

Great things are happening in Wakefield District, and the Third Sector is right at the heart of it!

Nova is the main infrastructure organisation for the sector, and we have a new and ambitious strategy which will enable the sector to grow and flourish. We need a dynamic and inspiring Chief Executive Officer to lead us through this challenging but exciting time, and ensure that our membership is at the table when important decisions are made.

Working alongside our experienced and supportive Board of Trustees and other partners, including Wakefield Council, NHS Wakefield CCG, and of course, our members, the Chief Executive Officer will champion the sector by building and maintaining strong and effective relationships and partnership working.

Closing date: 10am on Monday 16 March 2020

Interviews will be held on Thursday 26 March 2020.

We’re looking for a dynamic person to join our team who wants to make a difference and is passionate about health and care services.

The purpose of the role is to provide operational management for an effective, inclusive and high quality local Healthwatch. To facilitate our ability to improve health and social care services and challenge where necessary, underpinned by robust intelligence gathering arrangements. And to ensure that the work of Healthwatch Wakefield conforms to all required principles, objectives and statutory obligations, and meets all contractual requirements between Healthwatch Wakefield and Wakefield Council.

If you would like to discuss the role please get in touch.

Contract Type: Permanent

Hours: Full time, 35 hours a week

Closing Date: 23:59 on Sunday 1st March

This is an exciting time to join the team in the East of England as our aim is to become the very best organisation within the sector.

As Operations Manager, you will lead a team of executives who engage directly with our young people, partners and volunteer colleagues.  You will be required to continually innovate, review and adapt our operations to ensure we deliver the very best for young people across the East of England. You will effectively manage those areas of operations assigned to you and support and develop our operations executives to do their best work.  

You will collaborate with a wide range of stakeholders and ensure that our delivery commitments are achieved in our effort to reach more young people through high-quality provision that delivers positive outcomes.

You will be responsible for the accurate planning, delivery, phasing and resourcing or our regional activity. You will effectively manage assigned budgets and support contract delivery as well as supporting fundraising colleagues with various reports, visits and events.

We are particularly interested in applicants with experience of supporting young entrepreneurs and business start-ups, education. We are also like to hear from applicants who have an interest in partnership innovation. 

For more information, please look at the job description.

About The Prince’s Trust

We are a youth charity whose mission is to help young people transform their lives by developing the confidence and skills, to live, learn and earn. This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome!

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper.  We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Indicative salary range for this role is £26,800.00 to £31,290.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 287 

The Youth Endowment Fund is a bold new attempt to put early intervention at the heart of efforts to tackle youth offending.

Over the last few years, evidence suggests that growing numbers of children and young people have been affected by violent crime. More children have been found carrying knives and a growing number have been recorded as victims. We believe that each individual child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund is a charity with a £200m endowment and a mission that matters. Founded by youth charity Impetus and its partners the Early Intervention Foundation and the Social Investment Business, we exist to prevent children and young people from getting caught up in violent crime. Many organisations have this calling. Our unique role is to identify what works best and to spread the good news. The Operations Lead has a critical role in ensuring we succeed at this role.

Key responsibilities

All of your responsibilities boil down to this. Working with others especially the Executive Director of YEF, the COO for Impetus and the FDs at the Early Intervention Foundation and the Social Investment Business, you ensure that we:

• Hire, develop and inspire the very best people. You will work with partners to ensure that we hire the best possible staff, provide necessary and effective training, build and maintain a clear and inspiring culture and set of values, gain a clear understanding and strong focus on staff well-being, manage and develop staff effectively and address poor performance when required.
• Provide staff with the tools they need to perform. You will work with partners to ensure that we have the tools we need to deliver including management information, databases, systems and processes, office facilities and more as you see fit.
• Use our resources wisely. You will work with partners to ensure that there is effective financial reporting and controls in place and an effective budgeting process.
• Build our partnership that is more than the sum of its parts: In nearly all of the above you will work with operational staff in each of our partners: Impetus, the Early Intervention Foundation and the Social Investment Business. You will ensure that the partnership operates effectively so that all of the above can be achieved and that we can deliver our goals.

Person specification

• You are brilliant at improving and organising things: You like finding ways to make things operate better for everyone. You enjoy bringing order to what is going on. You are good at getting your head around how a process works and improving it. You are excellent at designing and putting in place effective systems and processes.
• You have significant experience of getting things done: You have a track record to getting things done. In previous jobs, you have held significant responsibility for ensuring challenging projects are delivered on time. You are very reliable. You take pride in making things happen.
• You win people over. People tend to warm to you and respect you. You have built good relationships with very senior people and with very junior people. You are particularly good at working with people in other organisations. You work very well in a team. You are not motivated by being the individual winner. You want the team as a whole to succeed. You don’t care who gets the credit as long as things get done.
• You are interested and experienced in both staff development and financial planning: You are equally at home thinking about the processes and approach we need to recruit and develop great staff as you are thinking about how we control our expenditure and report our finances. You do not need to be a trained accountant, but you are comfortable understanding a budget. You can easily use excel to keep track of expenditure and to project future expenditure.
• You learn fast but remain humble. You are quick at getting your head around things. It wouldn't faze you to have responsibility for organising things that are new to you as long as you have an expert to ask advice from. You like learning and developing. You know how much you don't know as well as what you do.
• You are good at working with partners. You have experience of working with partner organisations and making sure that the partnership is more than the sum of its parts.
• You don't want your days to pass without making a difference. You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
• You have experience working with young people. You have experience working directly with or managing staff who work directly with young people, preferably having worked for a youth charity. Ideally you also have experience of working with charities or a variety of different sizes.
• You are a good strategic thinker. People say that you are good at seeing the big picture as well as the detail. You have experience of wrestling into place a strategy for a project or organisation. You are able to see things from different points of view.

Alumni & Development is responsible for the University’s relationship with its graduates and fundraising for key University initiatives. As part of the Operations Team, you will have the ability to multi-task efficiently while maintaining a high level of accuracy. The post-holder will act as the first point of contact within the Operations Team for a range of enquiries as well as being responsible for all aspects of financial processing, including the annual Telethon campaign, with additional responsibilities for updating biographical and educational data and data cleansing in The Raiser’s Edge and NetCommunity. The post-holder will also have full responsibility for the administration of departmental prizes, and assist in the administration of undergraduate scholarships and the University of Strathclyde USA Foundation.

With strong IT skills, proven experience in very high volume data entry and using and reporting from relational databases, you will be a self-motivated, flexible, team player with a methodical approach to work tasks, excellent data entry, accuracy, time management and communication skills. Knowledge of the fundraising environment and The Raiser’s Edge would be an advantage.

Interviews are scheduled to take place on 30th and 31st March 2020.

Technical Operations Co-ordinator
Salary: £30,155 gross per annum
Location: London, UK
Level: Technical
Deadline: 01/03/2020 23:59
Hours: 35
Benefits: UK Benefits
Job Type: Fixed Term

Malaria Consortium is recruiting for a Technical Operations Co-ordinator for maternity cover, to join our team in London, UK.

The post holder plays a key role supporting the internal co-ordination and operations of a large team, whose responsibilities are central to the delivery of the organisation’s strategy and targets.

The post holder is responsible for creating an environment that contributes to high performance of the technical team based in the UK office, and facilitates support to the global technical team.

These responsibilities cover internal technical assistance and quality assurance, external engagement with academia, key actors and donors in global health such as WHO and DFID, and partner organisations.

The successful candidate will have:

- A bachelor’s degree in a related field such as business, international development, public health, or equivalent experience
- INGO experience; knowledge of development issues in Africa and Asia
- Team co-ordination and administration experience
- Project management and reporting experience
- Operations knowledge and experience, particularly supporting the use of policies and processes
- Experience and an understanding of working in a diverse environment and across cultures, especially Asia and Africa

We need to keep beneficiaries safe, so our selection process reflects our commitment to safeguarding. Please find our Code of Conduct, Safeguarding Policy and Privacy Notice on our website.

To apply for the role of Technical Operations Co-ordinator, please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Other organisations may call this role Technical Operations Officer, Project Co-ordinator, Operations Co-ordinator, PMO Co-ordinator, Project Manager, or Quality Assurance Co-ordinator.

Women’s Aid is the national charity working to end domestic abuse against women and children. Over the past 44 years, Women’s Aid has been at the forefront of shaping and coordinating responses to domestic violence and abuse through practice, research and policy. We empower survivors by keeping their voices at the heart of our work, working with and for women and children by listening to them and responding to their needs.

We are a federation of over 180 organisations who provide just under 300 local lifesaving services to women and children across the country. We provide expert training, qualifications and consultancy to a range of agencies and professionals working with survivors or commissioning domestic abuse services, and award a National Quality Mark for services which meet our quality standards. We hold the largest national data set on domestic abuse, and use research and evidence to inform all of our work. Our campaigns achieve change in policy, practice and awareness, encouraging healthy relationships and helping to build a future where domestic abuse is no longer tolerated.

This maternity cover will provide strategic leadership on finance issues for Women’s Aid, as well as hands on finance teamwork and support, plus support for the HR and Operations team. This is an exciting opportunity to support the deployment of new systems to make our processes more efficient and accurate; develop new improved approaches and provide guidance to the Executive Team and Board. Your ability to provide empathetic support and leadership, and to negotiate with diplomacy, will be allied to your excellent financial skills and experience in a charity of a similar size.

This is an exciting opportunity for an experienced Operations Manager wanting to make a difference for young Londoners in the effective running of one of London’s best respected youth charities. 

The Avenues Youth Project in W10 was established in 1979. Our mission is to support young people who might not otherwise get the opportunity to flourish.

The service currently operates 6 days a week, with much scope to develop new programmes.Our trained youth workers provide stimulating activities including music, sports, radio broadcasting, cooking, design and employment pathways all tailored to the needs and ambitions of our young members. In addition, we run programmes during school holidays through the day and into the evenings.

Avenues offers a vital resource for the local community, providing free opportunities in a safe, attractive environment for young people to develop educationally, socially and personally through an exciting and wide range of sport, creative arts and practical skills. 

Purpose:

The Operations Manager role is varied and offers plenty of scope to make a real difference to the fortunes of this aspirational youth charity. The Operations Manager will assist in many aspects of the day-to-day running of the organisation alongside the Chief Executive.

The role  provides much needed support to the Chief Executive, Staff team and Trustees in the proper and efficient running of the organisation at an exciting time of growth.  The Operations Manager role ensures we keep our members safe, provide outstanding services and raise our profile and safeguard our reputation with all stakeholders. 

It is a critical role in our transition from under-funded youth organisation to a thriving social enterprise helping young people to achieve their dreams.

Key Responsibilities

You will:

• Work to the Chief Executive as part of a small team.  You will work to make your role fit the vision and purpose of the organisation.

Building 20%

• Attend, service and respond to the priorities of the Building Sub Committee;
• Be responsible for a 2nd phase of major renovation in 2020, project managing the building works, ensuring they are delivered on time and within budget to a high standard.
• Assist the Fundraiser in preparing capital fundraising applications and provide reports for monitoring of grants; 
• Manage annual repairs, maintenance and cleaning budgets to ensure the safe running of the building;
• Maintain an up to date calendar of cyclical preventative maintenance tasks and services
• Be responsible for ongoing maintenance to a high standard within budget including reviewing and overseeing existing and new contracts to ensure best value for money;
• Liaise with Licensees (currently Open Age and TBAP) and Avenues staff to ensure we deal with any arising defects in a timely and professional manner;
• Maintain a register of preferred providers of maintenance and repairs services;
• Draw up and maintain an asset register;
• Ensure compliance with all buildings and Health and Safety requirements.
• React to any of the repair/maintenance of the building in a timely manner

Events 15%

• Provide operational support to the Fundraising Committee in the planning and execution of fundraising events, whether organised by our supporters or delivered in house;
• Manage the fundraising events budget
• Minute taking for fundraising committee

Digital and Data 15%

• Lead the transition from analogue data collection to digital record keeping
• Support youth work team in understanding and using data collection tools
• Facilitate improved data gathering and analytics through the research and implementation of an affordable CRM system – in the short-term consolidating Office 365 databases into one single central database of contacts;
• Maintain up to date clear record of grants received – ensuring monitoring deadlines are met
• Ensure our IT equipment is properly maintained and protected.

Management 10%

• Line manage five members of staff and contractors;
• Convene and chair a fortnightly management team meeting;
• Be responsible for issuing employment contracts;
• Leading role in HR issues ensuring good practice and compliance;
• Be responsible for staff wellbeing, team building and internal information sharing;
• Manage the training, volunteers, management committee and staff welfare budgets

Volunteers 10%

• Recruit and manage expert volunteers for key roles;
• Carry out inductions and ensure relevant checks are carried out and training provided.
• Relationship management with supporters of Avenues – including introductions, inductions & tours.

Admin 10%

• Screen emails, take phone calls and respond to enquiries where appropriate;
• Maintain an efficient and tidy office reviewing and updating hard copy and electronic filing systems;
• Help establish new systems and templates that will save time in answering regular queries;
• Schedule diaries including shared calendars, bookings, holiday cover and trades/building improvements;
• Analyse and integrate Views and our use of it as an organisation;
• Manage annual stationary budget.

Communications 5%

• Manage a Comms Officer (not yet appointed) overseeing the distribution of high-quality information to supporters via a regular e-newsletter and other social media;
• Oversee the implementation of an exciting new rebrand (close to completion) of the Avenues in 2020 across multiple channels (digital, printed and building signage/design)
• Ensure the values of Avenues are practised by all staff, contractors and volunteers at all times;
• Circulate a monthly internal newsletter/bulletin to staff promoting AYP values, highlighting team successes across different parts of the organisation, recognising our good practice, rewarding success and fostering good-will;
• Assist the Chief Executive and board of Trustees in ensuring we comply with latest data protection regulations;
• Ensure highspeed wireless broadband and secure IT and network access for staff and users throughout the building;
• Manage PR and social media budget.

Lettings 5%

• Following the refurbishment programme maximise letting of newly available spaces in the building (commercial kitchen, recording studios, dance studio);
• Manage a bookings calendar and arrangements for taking deposits;
• With the Chief Executive draw up a hire agreement for all occasional hires;
• Liaise with existing Licensees ensuring timely payment of rent, rent reviews, schedule of condition, risk assessment etc.
• Ensure all fire and emergency procedures are in place, understood and adhered to by all staff and regular users;
• Ensure we are adequately covered for building and public liability insurance and that we comply with the terms of the contract and current legislation at all times;
• Ensure we foster good relations with our neighbours.

Donations 5%

• Retain a register of donors and tailor regular communications with them.
• Maintain landing pages of the fundraising sites like Virgin Money Giving
• With the Chief Executive execute targeted plan for identifying and cultivating donors and corporate sponsors

• Relationship management with donors (both corporate and personal)

Other

• The job is not limited to the above duties, as the organisation grows and at different times of the year the priorities may shift leading to additional reasonable responsibilities as the role requires.
• Writing/editing policies – ensuring we are compliant and up-to-date with current legislation.

Person Specification

You are educated to at least a second-class degree level or have similar relevant experience;

You have a proven track record of successfully completing complex tasks to a high standard; 

You have experience as a line manager;

You are an energetic, self-motivated individual, good at working with and motivating others;

You are organised and work methodically, but are comfortable working under pressure and unflappable in the face of unforeseen priorities.

You are as happy to be delegated tasks as you are to make this job your own;

You are a multi-tasker, possibly worked in production and a busy office environment;

You have proven success in management and ready for a senior role.

You are computer and systems literate to a high level,

You are personable, patient and proactive

You can be relied upon to foster good relations with stakeholders.

You are required to make your role fit the vision and purpose of the organisation.

Please send your CV and attach a detailed cover letter to apply

Post Title: Director of Operations

Role Status: Full time (35 hours), Permanent.

Organisational Base: Office Based

Reporting To: Chief Executive Officer

Salary: £58,000 to £66,000 + £6,000 Car Allowance and Benefits package

The organisation

As the charitable arm of the English Football League (EFL), the EFL Trust was established in 2008 to oversee the remarkable and diverse work of their Football Club Community Organisations (CCOs). Our core purpose remains to support the CCOs to help us achieve our vision of stronger more active communities. This is best achieved when the power of both the Football Club and the CCO are brought together. We also continue to work with a significant number of key partners whose ambitions we share, such as DWP, DCMS, MHCLG, Department for Education, NCS, Sport England and the NHS. We are confident about the pivotal role we can play in helping them to meet our shared objectives.  In the past year we have invested over £18 million in our network, more than ever before. We remain committed to providing a world class service to our network of partners to help them maximise and quantify their impact.  We will continue to embed a culture within the EFL Trust where improvement is a habit and our people are encouraged to challenge and innovate.

The role of Director of Operations

This exciting new role has a principal focus on developing business services, processes and technology which will support the development of EFL Trust and its network. The Director of Operations will also support the CEO with the overall executive leadership and growth of the organisation, articulating and upholding the ethos and expectations of the EFL Trust. The Director of Operations will manage collaboration between the EFL Trusts’ Business Services Department and the remote Business Development Team, effectively communicating priorities and delivering efficiencies across all business operations that ensure excellent value for money.  The role will foster a positive, values driven culture, ensuring staff at all levels across the organisation are inspired and encouraged to succeed and prosper. There will be a requirement for national travel, which can entail overnight stays away from home and often work outside normal office hours.

The individual

This is an exceptional opportunity for an individual with excellent business acumen and experience, to assist the CEO in providing ambitious strategic direction across the EFL Trust. You will be an exceptional leader that is resilient and flexible, with the ability to challenge in a positive way. Significant experience in a senior business operations position within a regulated environment and knowledge of incorporating robust performance management frameworks ensuring accountability and the integrity of the quality of projects aligned to contract compliance is essential.

We are keen to hear from people whose skillset includes, a flexible, resilient and adaptable attitude towards work, with the ability to be creative and innovative and demonstrate their determination to continually motivate and inspire. We would particularly like to hear from those with a successful record of contract delivery and compliance, using quality assurance systems, including service user participation to improve overall services.

For the candidate information pack and application form please follow the links for EFL Trust and EFL job sites

Benefits Package:

• Generous Company Pension Scheme, with an EFL Trust contribution of 10% of basic salary.

• Cash Health Plan

• Opt-in private healthcare 

• 23 days holiday (plus 8 bank holidays), rising to 25 days after 5 years.  Holiday year commences 1st January. (Holiday purchase scheme in operation).

• Generous car allowance

Closing Date: 12 noon Friday 21st February 2020.

Interview Date(s): Stage 1, 4th or 5th March 2020

Stage 2, 26th March 2020 

Candidates must be available for interview on the dates indicated.

Interviews will be held at EFL House, 10 – 12 West Cliff, Preston PR1 8HU

Background to the role:  

Suzy Lamplugh Trust is the UK’s pioneering personal safety charity and leading stalking authority, established in 1986 following the disappearance of 25-year-old Suzy Lamplugh whilst at work. We work towards creating a society in which people are safer - and feel safer - from the prevalence of stalking, harassment, aggression and violence, achieved through supporting people; education; and campaigning.

Our stalking helpline advice and advocacy service offers support and advice to thousands of victims of stalking every year.  Caseworkers advocate on victims’ behalf with police, social services and other statutory or victim support agencies.  The Mayor’s Office for Policing and Crime (MOPAC) has awarded funding to Suzy Lamplugh Trust and partner agencies to continue the proof of concept Multi-Agency Stalking Intervention Programme (MASIP) in London.  This is an intervention programme for stalking perpetrators, in an interdisciplinary setting involving partners from the health and criminal justice services as well as the voluntary sector. We have also secured funding from MOPAC to develop a trauma-led approach to advocacy as part of the London Stalking Support service.

The post will be primarily based at the Suzy Lamplugh Trust office in Vauxhall, but regular travel to other locations across London, including the Stalking Threat Assessment Centre (STAC), will be required. Travel to other locations in the UK may also be required occasionally.

We are looking for an ambitious, dynamic leader to lead this team and ensure that its work has maximum impact and is embedded into the core output of the charity.

Overall purpose of role:

• To work closely with the CEO and Head of Policy to ensure robust management of operational activity across the Trust, with specific focus on the National Stalking Helpline, advocacy service, Stalking Threat Assessment Centre, and London Stalking Support Service.
• To support the CEO in external representation of the organisation.
• To ensure the safe and effective delivery and development of the Trust’s provision for victims of stalking.
• To promote the work of Suzy Lamplugh Trust including the National Stalking Helpline and advocacy services, strengthening our voice as an authority on stalking and personal safety - both at work and in everyday life.
• To be a key part of the Trust’s leadership team, deputising for the Chief Executive as required.

To apply, please submit your CV and covering letter.   Note: applications without a covering letter will not be considered.

If you do not receive a response within 3 weeks of the closing date, please assume that on this occasion your application has not been successful.

Job Description:

Service delivery and development

• Provide strategic support, leadership, safeguarding and oversight to all areas of service delivery, including the work of the National Stalking Helpline, stalking advocacy services and London branch of the MASIP programme.
• Work with the commercial and finance teams to develop financially sustainable new projects, ensuring that timely information is provided to support the design and development of funding bids and any reports to funders on activities delivered.
• Proactively develop relationships with other agencies which enable effective collaborations and two-way signposting/referral to ensure beneficiaries get the best advice and support available.
• Perform the role of safeguarding lead for the Trust, ensuring staff have appropriate training and ensuring compliance with safeguarding policies.
• Support frontline staff and volunteers in dealing with complicated or sensitive enquiries.
• Ensure quality assurance of the operational services of the Trust.
• Support in the delivery and development of stalking training and consultancy packages, including briefings to other services.

Policy and research

• Support Head of Policy and Chief Executive on the co-ordination of responses to policy consultations, development of research, representing Suzy Lamplugh Trust at external meetings with funders, stakeholders, influencers and decision-makers. 
• Ensure that the Chief Executive and other Suzy Lamplugh Trust colleagues are appropriately briefed to represent the organisation’s position on a range of practice related policy issues.
• Identify opportunities for new partnerships, services, and influencing opportunities that will strengthen the Trust’s voice and expand its reach.

Management and leadership

• Lead a team of staff and volunteers
• Identify and address skills gaps or development needs of staff, particularly in respect of new product development
• Manage relevant departmental budgets
• Represent the Operations department on the leadership team

• Deputise for the Chief Executive, internally and externally, as required, including with the media
• Manage projects and budgets for the Operations team and restricted projects within the department remit, ensuring all service responsibilities and project deliverables are met within approved budget.
• Engage with Trustees via sub committees

Person specification:

(‘s’ denotes shortlisting criteria which must be addressed in covering letter)

Skills and abilities

• Ability to represent the Trust externally and deputise for the Chief Executive as required

• Significant experience, at least 4 years, offering strategic and operational direction to front line VAWG services (s)

• Demonstrable ability to synthesise large amounts of complex information into accurate, persuasive arguments
• Proven analytical and problem-solving skills
• Excellent oral and written communication
• Convincing influencing and negotiation skills with people at all levels (s)
• Understanding of the policy contexts in which Suzy Lamplugh Trust operates
• Leadership skills: the ability to inspire a team to strive to meet challenging goals 
• Management skills: proven ability to coach and support others while delivering testing personal objectives, interpreting corporate targets into clearly communicated work plans
• Collaboration and teamwork: proven ability to work collegiately with other senior leaders, represent the Trust externally 
• Ability to lead effective and engaging meetings
• Ability to design, develop and deliver projects and robust project management skills in order to direct projects (s)
• Understanding of the financial constraints of working in a small charity, and funding mechanisms within the sector, with proven ability to manage budgets (s)

Experience

• Representing an organisation to senior external stakeholders, including government and the media (s)
• Providing briefings to senior leaders to represent the organisation on key issues
• Experience of delivering training courses and/or presenting material at conferences
• Developing and managing services to people in challenging circumstances (s)
• Crisis and change management, maintaining high quality of delivery of new and existing services in changing environments (s)
• Designing and contributing to successful funding proposals or bids and reporting back to funders (s)
• Line management including setting targets and appraising individuals’ performance
• At least 4 years’ experience in senior management positions, operating at a strategic level and contributing to strategy development and delivery (s)

Personal attributes

• Committed to the aims and values of Suzy Lamplugh Trust: we expect all staff to uphold and reflect the ethos of Suzy Lamplugh Trust in all their work

• Ambitious: with responsibility for growing the organisation’s work in a number of key areas, you will be motivated to enable the Trust to compete as a significant voice within the sector
• Authoritative: you will be expected to deputise externally for the Chief Executive as required
• Results-driven: the Head of Operations will provide strategic direction to the team
• Approachable: as a senior representative of the organisation, you will need to be able to communicate effectively with a range of key stakeholders to get them on board
• Adaptable: you will need to be willing to take on tasks beyond the immediate scope of their job description from time to time including travel and occasional overnight stays
• Visionary: as part of the leadership team, your ideas will help to shape the organisation’s strategic plan 
• Resilient: able to operate within tight deadlines, in a changing environment