Over the last two years West Sussex Mind has expanded significantly, and we now wish to recruit to a second Head of Operations position (alongside our existing Deputy CEO role) to increase the leadership and senior management within our organisation and also to help us drive forward areas of strategic development and growth.

There is an expectation that over time the scope of operational responsibilities for this role could change or grow, but the current scope includes our Staying Well Crisis Prevention Service and Youth and Family services, as well as setting up and developing our new Help-point advice, information & service. You will also provide strategic leadership for the organisation around significantly increasing the involvement of volunteers and also around our work to raise awareness, tackle stigma, increase resilience and prevent the need for higher level mental health support.

The role is expected to be based at either our Southwick or Littlehampton offices, but you will need to be flexible about travelling to our other hubs in West Sussex.

You may be an established senior manager looking for a change of location or an experienced service manager looking to progress, but in order to be successful you will need to evidence:

• Significant experience managing mental health or equivalent services
• Experience of business and service development, and leading strategic change
• An understanding of, and commitment to, our vision and work

For an informal discussion about the role email Katie Glover, whose contact details can be found on our website.

For more information (including guidance notes, competency framework and equal opportunities monitoring form) and to apply, please click on the ‘apply on website’ button.

Closing date: 9am on Wednesday, 30th September 2020.

Interview dates: Monday, 5th & Thursday, 8th October 2020.

As Operations Manager you will manage the Carer Support Team and assist the CEO with the management of Human Resources including, recruitment, supervision and staff development, performance and discipline. The role also includes but is not limited to help with monitoring budgets and spending, premises management, IT systems management, working with support team to provide carers services, maintenance of an effective client management system and ensuring maintenance of GDPR compliance. 

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract with potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

We also have a vacancy for a:

Thinking Space Facilitator:  £60 - £65 per hour depending on experience

Start in September 2020 - Bi-weekly Sessions - 1 Year Contract

The Claudia Jones Organisation and the Tavistock & Portman NHS Foundation Trust is seeking a Facilitator for their therapeutic Thinking Space group for women of African and Caribbean heritage who have experienced trauma.

HOW TO APPLY

Please email a CV and cover letter with the Subject: Operations Manager. The cover letter should detail where you saw the role advertised, how you meet the person specification and why you are interested in the role in no more than 2 sides of A4.

If you wish to express an interest in the Facilitator’s Role, please send an email to address in this job advert  for job description and specification.

Please write the Name of the Post in the Subject Line of Your Email.

We will close the applications as soon as we have received sufficient applications.

An enhanced DBS disclosure is a requirement for all post and 2 references.

Black and ‘Minority Ethnic’ Women only need apply (Schedule 9, Part 1, 158 and 159 Equality Act 2010). All posts are subject to an enhanced vetting and barring check. No agencies please.

JOB DESCRIPTION

OPERATIONS MANAGER

Operations’ Manager: £34,00 – £35,000

Full time - 3 Months Contract – Potential for extension

This is a key role in the Senior Management Team responsible for the day-to-day operations of the Charity, Admin staff and Volunteers

OUR BACKGROUND Claudia Jones Organisation (CJO) is one of the few African Caribbean Women and Families organisations in London. Founded in 1982 at the request of Caribbean women, CJO delivers family centred services for women with children age 0-17, gender-based violence support, connections for older people, health and wellbeing activities, counselling and therapeutic interventions to inspire and empower African Caribbean heritage women and families. CJO is committed to a culture of bold leadership, innovation in all aspects of our work, partnerships and most crucially, accountability to those we serve.

Our National Lottery Community Fund project builds on our earlier Hackney Women’s Haven partnership services that sought to foster women’s freedom from violence, discrimination, and exclusion, supporting women to stay safe and make positive changes to their lives. The focus of our work under this role will be to foster a therapeutic approach to providing a cohesive specialist support service for African Caribbean heritage women and families. This will include working within CJO’s Community-based Approach to Wellbeing through Specialist women and families service by us and for us.

PURPOSE This is a key role in the Senior Management Team, responsible for ensuring that the Central Services of the charity meets the strategic objectives and values of the Organisation.  This role deputises for the Executive Director.  In collaboration with the Director, the Operations Manager is responsible for overseeing an ambitious fundraising strategy, as well as managing the HR, payroll, and finance functions. You will ensure organisational effectiveness jointly with the Director by providing leadership for the organisation's operational planning, working closely with other Senior Managers, staff and volunteer team, contributing to the development and implementation of organisational strategies, policies and practices in accordance with CJO’s overall strategy. This position is key in supporting the Board of Trustees, clinical, administrative staff, volunteers and, centrally, in ensuring service users are welcomed and related to consistently in a warm and respectful manner.

Duties and responsibilities:

Operations:  Counselling/Therapeutic, Casework and Administrative Work:

• To ensure effective systems are in place to manage the processes of the referral, assessment, and on-going support for service users to ensure ongoing communication with and between referrers, service users, support staff and therapists.
• To ensure that the organisation is compliant with Data Protection Regulations, acting as the Data Protection Officer for CJO and supporting staff and volunteers in maintaining the security and confidentiality of service users, members, and volunteers.
• To support all staff and volunteers in carrying out the essential administrative tasks needed for the governance and smooth running of the CJO including supporting attendance for individual and group sessions, particularly bearing in mind that the majority of staff and volunteers are part-time, sessional or voluntary and have a variety of other commitments outside of CJO.
• To ensure that CJO staff and volunteers are informed of and put into practice the charity’s policies for the safeguarding of children and vulnerable adults, health and safety, risk management and equality and diversity.
• To co-ordinate the regular therapeutic group meetings for staff, volunteers and service users held regularly.
• To facilitate communications with service users, staff, trustees, and outside agencies in the network around existing and new partnerships including lawyers, clinical agencies, social services and education departments, community organisations, and funders.
• To liaise with staff and agencies with regards to specialist reports and letters for the different stages of support to ensure the timely submission of high-quality reports in line with deadlines provided by funders, lawyers, statutory agencies, and others.
• To manage the facilities of the organisation and its cleaning and hall/room hiring.

Financial Administration and Management:

• Working with the Finance Assistant and Management Accountant to ensure the timely delivery of regular, accurate financial reporting information and financial forecasts in the most effective form for the trustees, finance committee and staff.
• In conjunction with the Management Accountant and Consultant Fundraiser, to co-ordinate the annual budgeting, financial planning, and fundraising processes with the Director.
• To ensure the effective operation of the centre’s financial management and reporting systems, maintaining up-to-date and accurate financial administration records, including clear records of all cash expenditure.
• To oversee monthly and quarterly assessments and forecasts of the organisation’s financial performance against budget, financial and operational goals.
• To reconcile monthly financial activity, consistently monitoring organisational cashflow.
• To manage day-to-day processing of accounts receivable and payable, ensuring invoices for work carried out by staff are raised and purchase invoices are paid in a timely manner.
• To coordinate all withdrawals, deposits, and any communication with the bank, as required.
• To work with the Management Accountant in the preparation of information for the annual audit and its submission to Auditors.
• To fulfil all HMRC related requirements in conjunction with the Management Accountant.
• To keep records for the purpose of claiming Gift Aid.

Human Resources and Support:

• To work with the Director, staff, and volunteers to create an environment in which all service users, staff, volunteers, and visitors are appropriately welcomed and supported in a respectful, open, and warm manner.
• In consultation with the Director and Board of Trustees, to develop policies and procedures in volunteer and staff management, ensuring staff and volunteers are fully aware of and trained in these practices and in CJO’s organisational values.
• To manage and supervise the work of the Reception Admin Assistant, Finance Admin, Facilities worker, and admin volunteers.
• To manage the recruitment process for new staff and volunteers including assisting in the preparation of job descriptions, advertising roles, the organisation of and participation in interviews, follow up on references and carrying out DBS checks, organising contracts, assisting in the production of induction materials and ensuring that a proper induction takes place.
• To maintain personnel and employment records, as required by law.
• To co-ordinate training for staff and volunteers in consultation with the Director, other Managers, and staff/volunteer team.
• To develop and implement a mentoring scheme for CJO.
• To be attuned to the needs of the community, dropping into CJO, providing assistance and support as required or signposting to other members of staff, as necessary.
• To provide guidance to other staff in the short-term absence of other senior staff (sickness/annual leave/training).

Fundraising:

• To work with the Director and Consultant Fundraiser to ensure that the CJO has an ambitious and effective fundraising strategy, working to diversify the charity’s funding streams.
• To work in conjunction with the Consultant Fundraiser in the preparation of high-quality detailed bids for capital and revenue funds from relevant donors based on detailed information about.
• To schedule and coordinate the receipt of grant payments and to work with the team to prepare comprehensive grant reports to all trusts and foundations in line with the donors reporting requirements.

• To carry out administration required for receipt of all donations including standing orders and CAF cheques and overseeing the upkeep of the beneficiary, donor, and funder database in line with GDPR and Data Protection Procedures.
• To work with the Consultant Fundraiser, Admin finance in the development of a major individual donor programme.

• To communicate with relevant grant managers, keeping them up to date with organisational developments, events, and activities.
• To foster an open, involved, and authentic communication with donors, encouraging donors to visit CJO.

Organisational Effectiveness:

• To coordinate the annual monitoring and evaluation process in consultation with the Director and the external evaluation team.
• To work with the Director to ensure that CJO complies in all its roles and activities with all relevant legislation, including that applicable to Charities and Companies.  This task also encompasses taking the minutes of Trustees and Finance Committee Meetings, keeping company records up to date at both Companies House and the Charity Commission, ensuring all company records are clear and up-to-date to enable smooth filing of Annual Reports and Reviews each year.
• To liaise with the landlord and CJO’s Trustees in relation to premises management including renewing building usage and organising repairs, additional room hire, etc, as necessary.
• To increase the effectiveness and efficiency of CJO’s operations through reviewing and developing initiatives to improve each function - HR, IT, Finance, Fundraising, Administration, staff support as necessary

Risk Management:

• To work with the Director, Service Manager and Clinical Lead and Trustees in the development, implementation, review and maintenance of Baobab’s risk management matrix, particularly as it relates to risks for service users and young people of suicide, aggressive behaviour and deterioration in mental health.
• To ensure statutory compliance with Health and Safety and other relevant legislation, conducting risk assessments, monitoring performance, and reviewing procedures.
• To ensure the correct organisational insurance policies are in place.

Public Events:

• In consultation with the Director to plan, implement, monitor and evaluate a broad range of public events (such as regular ‘The AGM, Black History Quiz, International Women’s Day, CJO  Talks’ Seminar series) and training activities related to the needs of our service users.  
• Assist in preparation of materials for teaching and training sessions for professionals in the networks around our service provision.

Other duties

• To undertake other duties which may be regarded within the nature of the post, in discussion with the Director.
• To engage in regular managerial supervision with the Director.
• To participate in training and CPD

PERSON SPECIFICATION

Specification

Essential

Desirable

Qualifications,

Education & Training

Education to degree level or equivalent professional experience

Knowledge of a range of computer packages (e.g. Word, Excel, PowerPoint, Outlook, and accounting software).

Knowledge of data protection legislation.

Management accounting

Experience

At least 5 years office and/or operations management experience in a small organisation.

Experience of managing a team

Experience of financial administration such as petty cash handling, issuing, and paying invoices, book-keeping using accounting software, financial management information, Website

Experience of GBV services and women only services in the BAME voluntary sector.

Experience of setting up and maintaining office systems

Facilities management experience

Project management experience

Experience of setting and working to targets, budgets, and deadlines

Experience of developing funding bids

Experience of producing reports of organisational outcomes, outputs, and financial activity.

Experience of identifying opportunities, planning new activities, and managing change.

Experience of working in a BAME organisation/ service which promotes the rights of vulnerable women and families with multiple disadvantages.

Experience of asylum seeking or refugee issues

Experience of working within a women and families services children, adolescents, and young adults with mental health problems

Event management experience

Experience of editing documents and preparing publications

Skills, Attributes & Competencies

A very high level of self-management with ability to manage own workload, time and prioritise effectively with competing deadlines

Excellent organisational skills and the ability to multitask

Achievement orientation

Analytical thinking with the ability to examine what lies under the surface, anticipate what is needed together

High level of accuracy and attention to detail

High level of numeracy

Ability to multitask in the face of multiple demands

Ability to use initiative and be creative in the face of problems

Excellent interpersonal skills with adults, children, young people, staff, and visitors and a warm, interested and involved manner while maintaining professional boundaries

High levels of sensitivity, emotional intelligence, and resilience

Ability to work as a member of a team, seeking support from colleagues as appropriate

Commitment, Values & Motivation

To work in ways that promote a multicultural, multi faith environment with a genuine commitment to equal opportunities

To inform oneself about the external political environment towards African heritage communities and the different contexts that, young people, women girls, and families life situations which they find themselves in the UK.

To work in ways that promote human rights

To understand and work towards meeting the diverse needs of the African Heritage community who have experienced violence and who consequently function in unstable and chaotic ways.

To work in a therapeutic community

To want to make a difference in the lives of those who access our services.

​

About us

The Kids Network is a community of children and young professionals connecting through fun, friendship and hardship for positive social change. 

We provide children with a volunteer mentor; a young professional from the community who delivers safe and consistent sessions over 12 months. Each mentee receives 100 hours of one-to-one support outside of the home and school environment. 

As a young, growing organisation, we are looking for someone to join our small but mighty team to lead our operations. 

Job Description

One-year fixed term contract (with the potential to extend) 

5 days a week (35 hours a week)

£24,000pa

This is a new role and integral within our small and growing charity. As our Operations Officer you will be passionate about processes, supporting our brilliant team and the small details which build our big picture. 

Benefits

25 days of annual leave, plus a bonus day on your birthday

Flexible working 

About you

We are looking for someone with excellent administration skills, with a proactive and self-motivated approach who can deliver on key operational projects across the organisation. 

If you’re someone who wants to learn about the inner workings of a charity and get exposure to the most intimate details of the organisation, this role is perfect fit for you.

The Kids Network values fun, diversity, and commitment – this is the culture we want embedded throughout the organisation. If you are passionate about connecting for change and share our vision, we want to hear from you.

About the role:

This is an exciting opportunity to work closely with the Founder to lead on the operations of the organisation. 

Responsibilities:

Office Admin

·Be the first point of contact for incoming calls and emails

·Lead on data entry and database record management in Salesforce

·Research and create recommendation documents on organisational needs, for example insurance and mobile phone contracts

·Lead on evolving needs for office management for the organisation, including meeting rooms and co-working options 

IT

·Source and manage external IT support company and partnership

·Create and manage cloud-based storage systems

·Keep stock take of IT equipment for the organisation and support set up for new staff members 

HR & Finance

·Undertake all admin related to recruitment

·Lead on induction of new staff members

·Coordinate internal team meetings and team training

·Process the monthly payments for the organisation

·Process expenses and invoices in a systematic and effective way

Policies

·Lead on our policy project working with an external agency

·Maintain a log of policies and review date for the board of trustees

Governance

·Coordinate board meetings and sub committees

·Minute board meetings and subcommittees 

·Lead on recruitment induction of new Trustees 

Essential skills and experience: 

·Ability to be solution focused and self-motivating, to work on your own initiative and be accountable for your own work

·High organisational skills with the ability to prioritise workloads effectively 

·Exceptional communication skills, with the ability to communicate with a range of audiences

·Excellent IT skills with ability to use Excel, Salesforce CRM System, spreadsheets, emails and databases effectively 

·Experience of creating reports and dashboards to track progress

·Non-judgemental, self-motivated, pro-active, compassionate and solution focused

The Kids Network is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant will be required to apply for an enhanced DBS check.

The Kids Network promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We particularly encourage applications from Black candidates and People of Colour to apply for this role as we continue to build our culture of inclusion and representation within our team. 

We are happy to talk about flexible working and we promote a workplace where you can be your authentic self and achieve success based only on your merit.

The closing date for applications is Tuesday 6th October at midday. We will conduct the first wave of interviews on a first come basis on Thursday 8th October and Friday 9th October. 

To apply please send your CV and a cover letter, no longer than two pages, to our Founder, Sarah Woodcock

Working within Huggard’s senior management team comprising the Open Access Manager, Accommodation Pathway Manager and reporting to the Chief Executive, this role will develop, support and drive forward all of Huggard’s Open Access Services, focussed around Huggard’s multi-disciplinary Critical Intervention Centre, supporting people who are experiencing homelessness.

If you have a passion for making a difference to people’s lives and have the relevant skills and experience, we would love to hear from you.

Please submit your CV and a personal statement, of no more than 3 pages, demonstrating how you meet the job role and person specification 

We are seeking a dynamic and experienced Operations Manager to provide leadership and management of the Support Service of a long-standing highly regarded young people's mental health charity. The successful applicant will be employed on an interim basis for an initial period of 6 months. Open Door is undertaking a review of its management structure and the role may well become permanent.

About Open Door:

Based in Haringey, North London, Open Door is dedicated to improving the mental health and emotional well-being of young people in their transition from childhood to adulthood. Over the past forty-four years thousands of young people have turned to Open Door with a range of concerns including depression, anxiety and self-harm. We deliver a range of effective evidence-based interventions to young people aged 12-25 as well as specialist support to parents facing the particular challenges of parenting teenagers.

Open Door operates from welcoming, non-stigmatising community settings which can be accessed by self-referral. Since 1976 its main base has been in Crouch End and in 2013 Open Door Tottenham was launched in an area of significant need. We have also worked in a number of mainstream and special secondary schools.

We currently work with around 600 young people and parents per year delivering over 6,000 appointments. We are funded by our local NHS CCG, Local Authority, charitable trusts, contracts, fundraising activities and donations. Open Door is a lively, thriving organisation staffed by a team of highly qualified and dedicated clinicians, trainees, administrators and volunteers overseen by a committed Board of Trustees.

 With the onset of the covid-19 pandemic Open Door transitioned to remote working without interruption in the clinical service. Since March 19th, therapy sessions have been offered using video (zoom), telephone and text with the majority of staff working from home. We have made building adjustments and introduced hygiene and social distancing protocols to create premises covid-secure enough to allow face-to-face work, though on a reduced level. From mid-September we will be increasing the number of face-to-face appointments alongside the digital offer depending on clinical presentation, risk, patient choice and our capacity to maintain social distancing.  Whilst transitioning to becoming a ‘blended’ service offering in-person and remote therapy, we are also undertaking a 30% service expansion made possible by successful income generation. This will be achieved by  the employment of new therapists and Open Door becoming a 5 day per week service for the first time in over 10 years.

This is a very exciting time to join Open Door. The Operations Manager will play a crucial role in supporting service expansion, the consolidation of our digital work as well as a planned re-branding and website development.

The main duties of the Operations Manager include:

• To work closely with the CEO to ensure the efficient delivery of Open Door’s clinical services in its various locations by providing leadership and management of the support service.
• Financial management and administration (production of management accounts; forecasts and budgets; preparation of annual accounts, etc.)
• To provide non-clinical Project Management for key projects as designated by the CEO (eg: development of our digital service; rebranding and website development)
• Line management of up to six administrative staff and volunteers.
• Facilities, office and premises management.
• Management of ICT.
• Overseeing data collection, analysis and flow to NHS Digital and funders.
• HR management and administration.
• Governance support including regulatory compliance, policies and procedures; to act as Health and Safety Officer and Data Protection Officer.
• Administrative support of the Board of Trustees and attendance at meetings.
• Participation in income generation, marketing and PR.
• To support the CEO in developing Open Door in line with its agreed Business Plan/Strategy.

To find out more about Open Door see our website

Application Process: 

To apply for this role please complete the attached application form and supporting documents and return by email

• The closing date for this vacancy is 12 noon on Friday 25th September
• Interviews within 2 weeks of closing date TBC
• Interviewees will be asked to undertake some competency tests and a presentation.

We look forward to receiving your application.

If you have a strong understanding of the impact of the violence, racial inequity and systemic injustice on marginalised communities and are passionate about empowering those most affected to create a change, then we can’t wait to hear from you!

ABOUT US

The 4Front Project is a member-led youth organisation empowering young people and communities to fight for justice, peace and freedom. The organisation was established in 2012 to provide a platform for those who have been impacted by violence to create change. We support members with experiences of violence and the criminal justice system to create change in their own lives, communities and society.

Over the last eight years, we have pioneered an approach that empowers those most directly harmed by violence and the criminal justice system to be at the forefront of a grassroots movement for change. Our holistic model has been designed specifically to support young people aged 13 - 25 with complex needs as a result of multiple systemic disadvantages and disproportionate exposure to serious violence. By advocating for a holistic approach to build peace, we are transforming the way in which society understands how to support young people who have been affected by violence and shaping the agenda around how to tackle the systemic causes of it. 

We acknowledge the impact of racism and discrimination on our members and actively work to dismantle these systems, whilst supporting members to recognise their strengths and identify systemic barriers to their progress. In this way, we support 4Front members to make changes in their own lives, whilst exploring the inequity they’ve experienced and amplifying their voices to create systemic change. Becoming a member means joining a powerful youth-led movement for change that is transforming the way peace and justice are understood by centring healing, rather than punishment. 

ABOUT THE ROLE

We are looking for an ambitious and experienced Head of Operations to drive our vision forward. This new, varied and exciting role combines strategic planning with operational management, including responsibility for organisational strategy, partnerships, fundraising, HR and communications. This role deputises for the Executive Director and is integral in supporting the continuous improvement of the organisational infrastructure, ensuring robust governance, risk management, compliance and long-term financial planning. You will work as part of a small, driven and committed team and be the logistical 'go-to' person. You will be responsible for ensuring that the core functions of the organisation meet our strategic objectives and values. You will sustain funding so that young people and our entire community can grow with the support of healing, imaginative, and liberating relationships. You will be a visionary leader, seeing your work at The 4Front Project as a crucial part of your identity and purpose in life. You will be committed to upholding our vision, mission, principles and values at all times. You will be bold, actively contributing to a workplace culture that centres justice, healing, change and hope. This role demands a high level of flexibility, initiative and dedication. You will play a fundamental role in shaping The 4Front Project into the future.

KEY RESPONSIBILITIES

LEADERSHIP, PARTNERSHIP & STRATEGIC VISION

• Collaborate with our members, staff, the board and other key stakeholders to co-design an ambitious strategy which fulfils our long term vision

• Develop logistical plans to enable the seamless delivery of our strategic goals

• Build a new communications strategy which effectively captures and promotes all aspects of our complex and transformative work

• Develop and nurture national and international partnerships that center racial equity and social justice, and effect systems-level change

• Build effective relationships and collaborate with a broad group of stakeholders ranging from lawyers, therapeutic practitioners, educators and campaigners to support the implementation of our strategic goals

• Elevate and amplify our reputation, influence, and leadership by building new networks, alliances and collaborative partnerships

• Develop our impact monitoring and evaluation processes 

GOVERNANCE, RISK MANAGEMENT & ORGANISATIONAL EFFECTIVENESS

• Support staff, volunteers and the board in carrying out the essential administrative tasks needed for the good governance and smooth running of the organisation

• Ensure all company records are clear and up-to-date to enable smooth filing of annual reports

• Ensure that staff and volunteers understand and implement our policies

• Ensure that the organisation is compliant with all relevant legislation by conducting risk assessments, monitoring performance, reviewing procedures and supporting the maintenance of the risk register

• Fulfil the duties of the Data Protection Officer and support staff and volunteers to maintain the security and confidentiality of our members

• Ensure the correct organisational insurance policies are in place at all times

• Increase the effectiveness and efficiency of our operations through reviewing and developing initiatives to improve our central functions, including HR, IT, administration, finance, fundraising and communications

FINANCE, DEVELOPMENT & SUSTAINABILITY

• Develop and implement an ambitious and effective fundraising strategy with a particular focus on diversifying our funding streams and building our donor base

• Prepare high-quality, detailed bids for capital and revenue funds by listening to and sharing the stories emerging from our work as well as collaborating with our members to vision for the future

• Coordinate the receipt of grant payments and collaborate with the team to prepare comprehensive reports to all funders in line with reporting requirements

• Build effective strategic networks and relationships to support income growth

• Maintain and upkeep the database in line with GDPR and data protection procedures

• Communicate with relevant grant managers to keep them up to date with organisational developments, events, and activities

• Coordinate the annual budgeting, financial planning, and fundraising processes

• Oversee monthly and quarterly assessments and forecasts of our financial performance against budget and operational goals.

HR, PEOPLE MANAGEMENT & DEVELOPMENT

• Guide and support the Campaigns and Communications Coordinator and Media and Communications Assistant to enable them to deliver the central communications function of the organisation

• Oversee and develop all stages of the employee and volunteer cycle process, from job design and recruitment to performance management, development and leaving processes

• Develop and regularly review HR-related policies and procedures, ensuring ongoing organisational compliance with all relevant employment law

• Ensure that all staffing policies, processes and decisions are in line with our organisational values, and nurture a supportive, fair, developmental and happy workplace for the entire team

• Support the team to understand and effectively implement organisational policies and procedures

• Monitor and make recommendations regarding staffing and recruitment needs, and develop strategies for ensuring the immediate and long-term staffing needs of the organisation are met

• Provide ongoing HR expertise for the team and proactively, consistently and skilfully address any staffing issues

• Maintain up-to-date and comprehensive staff records, in line with best practice and GDPR requirements

• Draft and manage all staff and consultant contracts, ensuring the documents are accurate, tailored to the specific context and legally compliant

• Review job descriptions regularly to ensure they are up to date, consistent and fit for purpose

• Conduct salary reviews and make recommendations to the remuneration policy

• Manage and further develop the staff benefits packages, including overseeing relevant internal processes and liaising with external benefits providers

• Develop and coordinate a holistic training offer for the team by curating external training opportunities and developing internal opportunities for learning, growth and development

• Develop a comprehensive wellbeing strategy and appropriate support processes

• Coordinate regular individual and group clinical supervision sessions for the team

• Ensure that individual staff members experiencing personal or professional challenges have access to appropriate support

• Gather staff feedback for continuous organisational learning and development

You will also provide cover on occasion and undertake any other duties that may reasonably be requested of you outside of this role description.

PERSON SPECIFICATION

ESSENTIAL

• An understanding of social justice issues, systemic inequality and injustice, including the impact of the criminal justice system on marginalised communities
• Strong and proven strategic leadership experience including developing strategic direction and planning and implementing successful growth plans
• Strong management experience including developing staff, developing culture and overseeing organisational development.
• Proven experience in managing complex and sensitive staff and organisational issues with empathy, fairness, consistency and appropriate confidentiality
• Proven experience in an operations and/or HR role including designing and/or maintaining processes, systems and policies in line with best practice
• Proven experience of setting and working to targets, budgets, and deadlines
• Experience managing work involving legal compliance and working with complex processes and documents
• Knowledge of GDPR issues and how they relate to HR processes
• Experience of working robustly within challenging and unpredictable environments as well as effectively managing change
• Excellent teamwork skills and experience of supporting and motivating others

DESIRABLE

• First-hand experiences of the issues we address through our work
• Experience of working in an organisation which promotes the rights of vulnerable communities with multiple disadvantages
• A thorough understanding of safeguarding and child protection frameworks
• Demonstrable track record of individually building successful income generating relationships and securing significant income (corporate, public sector, individual philanthropy or trusts and foundations)
• Qualification or advanced training in a relevant area such as human resources (including CIPD), organisational management or law
• Understanding of social impact reporting and experience of monitoring and evaluation systems to measure service impact
• Experience building and maintaining excellent relationships with community organisations and partners
• Experience of producing reports of organisational outcomes, outputs, and financial activity
• Experience of effective communications, digital marketing and social media
• Experience of using CRM effectively

HOW TO APPLY

THE CLOSING DATE FOR APPLICATIONS IS THURSDAY 8TH OCTOBER 2020 AT 12.00PM

We would like this position to start as soon as possible. Interviews will be conducted on a rolling basis, so we encourage early applications. 

To apply for this position, please send:

1. A comprehensive and relevant CV

2. A supporting statement addressing the person specification 

3. And either:

• An essay answering the questions below (no longer than 750 words for each question). 

• A video of you addressing the questions below (no longer than 8 minutes in total).

1) What do the words ‘justice’, ‘peace’ and ‘freedom’ mean to you and how have these concepts impacted your view of the world? 

2) What are your top three priorities for building equity in our society and how would you go about it?

3) What does empowerment mean to you and how do you feel it can be incorporated as a principle in your work?

This will be reviewed by 4Front Members, Staff and Trustees.

There is a 3-stage selection process:

1.  An initial video interview (30 mins)

2. An interactive in person interview with 4Front Members and Staff (including a preparation task)

3. A final round interview with the Board of Trustees.

We are an equal opportunities employer and do not discriminate against candidates who may have previous convictions. We will also make reasonable adjustments for employees that may have access requirements.

Please ensure you quote the job reference number in the subject line of your email.

Role description:

We are looking for an enthusiastic and self-motivated Operations Manager who has attention to detail and great project management skills.  Managing and ensuring our IT, HR, Database functions run well and ensuring all aspects or reporting are readily available to staff and Trustees. The post holder would be expected to work from the office and during COVID from home as agreed. The role will also include the supervising of IT Administrator and relationship building and development with our church partners and key stakeholders.

Main role responsibilities

Office Management

• Ensuring the smooth running of an office on a day-to-day basis and may manage a team of administrative or support staff.
• Organising meetings and managing databases
• Booking transport and accommodation
• Organising charity events or conferences
• Ordering stationery and furniture
• Dealing with correspondence, complaints and queries
• Preparing letters, presentations and reports (Annual Report, Board Reports, NOMR)
• Supervising and monitoring the work of administrative staff
• Managing office budgets
• liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to junior employees
• Organising induction programmes for new employees
• Ensuring that all policies are updated on our board circle
• Ensure the health and safety of Oxhill Hub.
• Using a range of software packages
• Attending meetings with senior management
• Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on.
• Oxhill Hub Bookings (“meet & greet”).
• Designated Safeguarding Officer (Training to be provided).

Operations (with Support of IT Administrator)

• Maintaining all databases, files and ensuring all operations run smoothly.
• Ensure inter-department integration flows
• Monitor and manage the integrity of our IT (for example Microsoft Office, Office 365, Zoho Expenses, Donor Perfect) and also be our Data Controller (GDPR complaints/queries go to) - Sage Accounts will be monitored by the CEO)
• Ensuring Office 365 user security, permissions at top level are accurate to allow correct and appropriate visibility, as is necessary and in compliance with GDPR
• Manage IT contracts
• Investigating new IT initiatives that enhance the charities work and supporting all departments to utilize well
• Collation and production of all KPIs for the board, monthly reports from all departments and annual report
• Become proficient in Donor Perfect (DP) & Weblink forms layout management to ensure all relevant information is captured correctly that affects all departments hearing and assisting staff to achieve best utilization of DP
• Design and setup appropriate reporting as required by departments in Donor Perfect
• Ultimate responsibility for HR overall compliance and current legislation
• Maintain and Manage a robust “Help” arm for staff
• Regularly monitor and review the quality of our provision;
• Undertake administrative tasks, maintain effective recording systems and respond to queries;
• Act as an advocate for young people's interests;
• Train other Hub leaders and volunteers in churches, community groups and schools around best practice and our YLP Model.
• Other tasks as your line manager requests
• Grants & Partner bids applications submission & monitoring / coordination.

Initially, with the currently COVID19 restrictions, this role will be home-based. Nevertheless, applicants must live in travelling distance from our office in Oxhill.

In the light of our Christian ethos and purpose, we reserve the right to recruit Christians where there is a genuine occupational requirement (GOR) to do so.

London/Nationwide

The National Lottery Community Fund is the largest community funder in the UK and is proud to award money raised by National Lottery players. At the heart of our work is the belief that when people are in the lead, communities thrive. We listen, collaborate and fund so that we can support great ideas that make good things happen.

Last year we funded over 14,000 projects and awarded £590m in grants. We are very proud that almost 60% of our grants in 2019 were awarded to new grantees. Our funding reflects our commitment to value the diversity of communities and their creativity. We support charities, community groups, and people with great ideas – local or national, large or small. As people and communities start to recover from the Covid-19 crisis, our funding will provide crucial support to build and maintain strong communities and networks.

We are looking for an inspirational new Chief Executive who will place people at the centre of our work, encouraging collaboration and innovation, both internally and externally – helping us to continue to fund great ideas, as we have done for the last 25 years.

You will lead and inspire around 1000 colleagues, supporting projects with people and communities at the heart. You will work with stakeholders in communities, civil society, government, devolved administrations and in the private sector to promote the impact of National Lottery funding across the UK, and our role in an international context.

With a strong leadership background in civil society, public service, government or business, you have experience of delivering positive change in an organisation of significant scale and complexity and a broad and deep understanding of charities, community groups and voluntary organisations.

A skilled networker, you’ll be an impactful and approachable leader, with a passion for empowering communities.

This is a rewarding and unique opportunity to lead an organisation that enables people and communities to do extraordinary things.

For further details please click on 'Apply'

Closing date is 10am Tuesday 29th September 2020.

Merlin's Magic Wand and the SEA LIFE Trust are two fast-growing global charities that have a huge positive impact on children’s lives and marine wildlife respectively. We’re both partnered with Merlin Entertainments - the name behind world famous attraction brands including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

We are offering an excellent opportunity to play a key role in the growth of these two organisations as we are looking for an experienced Head of Charity Finance Operations to provide oversight and strategic leadership of the financial management and governance of both charities as they continue to grow and expand and increase impact across the world.

Key objectives of this role are to…
 

Provide oversight and strategic leadership to ensure the charities' continued and on-going financial health and put structures in place to meet future growth needs.

• Provide oversight of the financial and legal affairs of the charities, ensuring all financial activities are carried out in compliance with statutory, regulatory and contractual requirements.
• Building and maintaining good relationships with network of Finance Directors across Merlin, promote and guide commercial awareness, identifying, advising and directing on effective growth opportunities.
• Ensure strong governance and robust internal practices and culture to minimise risk to the charities. 
   

We are looking for the following skills and experience…

• You will be a fully qualified accountant with experience of both Financial and Management Accounting within a global charity context.
• Strong understanding of charity operations and policies coupled with an understanding of factors affecting performance.
• Strong systems skills to manipulate and present data effectively.
• Able to prioritise, work under pressure, planning and managing tasks ensuring costs are maintain under control.
• Practical understanding of accounting systems, ideally including Navision.
  Ability to present and negotiate at all levels.

The Benefits…

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects – ideal if you’re already fantastic and can quickly become even better (our magic can help here).  Benefits include Pension, Life Assurance, discretionary company bonus, 25 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

The Clore Duffield Foundation has been distributing funds to charities since 1964. Initially founded by Sir Charles Clore, it is now chaired by his daughter Dame Vivien Duffield. The charity supports cultural education, learning spaces within arts and heritage organisations, leadership training and the enhancement of Jewish life. The Foundation has distributed more than £50 million to charitable purposes over the past decade.

Prospectus is pleased to be working with Clore Duffield Foundation to recruit this important 6-month contract role of Operations Manager (Systems) which will be working very closely with the Executive Director to ensure the smooth running of the charity and all of its grant-making systems. The foundation is undertaking a review/audit of its operating systems to improve efficiency and in order to assess what the future staffing requirement should be.

The experienced Operations Manager will work on simplifying and streamlining the office systems, and to review selected service providers, whilst also running the Foundation's operations. Working as part of a very small team within this well-connected organisation demands a high level of flexibility and initiative, so prioritising a complex workload will be vital, in addition to being the logistical 'go-to' person for the organisation.The analysis and change process will involve initial diagnostics, solutions, agreement (buy in from Trustees), implementation and final handover.

The successful candidate will have substantial office systems management experience, preferably within the charity/arts sector, and probably within a grant-making organisation. This person will have excellent IT skills and a working knowledge of SAGE accounting, the grant-making database BENEFACTOR, Excel, Charity online banking and end to end grant making systems experience. An accomplished multi-tasker, this individual will be able to work in a very small team and very independently when necessary. This role represents a superb opportunity for the right person to play an important role in the systematic change essential to prepare the Foundation for its important work over the coming years.

To apply, please submit your CV in Word format; cover letters are not required at this stage.

The Jewish Museum London is looking for a new senior leader for our small team. Working closely with the Interim Museum Director this role will be leading the operational and commercial management of the museum to help ensure the museums strategic and financial objective are met. The role includes financial oversight and management, managing the phased reopening of the museum, HR, management of IT systems, administration, security and commercial activities, including contracts and partnership agreements.

The museum has recently welcomed a new Interim Museum Director and New Chair of Trustees and we are now looking add to the senior leadership. Reporting to the Interim Museum Director and Chair of Trustees team the Finance and Operations Director role will have excellent team management and interpersonal skills and will be experience with leading on all aspects of operations and finance.

If you wish to apply please check teh job description and application details on our website.

Responsibilities

Office Admin

• Be the first point of contact for incoming calls and emails
• Lead on data entry and database record management in Salesforce
• Research and create recommendation documents on organisational needs, for example insurance and mobile phone contracts
• Lead on ordering the organisations stationery and supplies.

IT

• Lead on developing Spark Inside’s systems and stay on top of changes to keep Spark Inside at the forefront of technological changes
• Be the main point of contact for our external IT support company
• Create and manage cloud based storage systems
• Develop infrastructure to support Spark Inside as a a paperless office.

Health and Safety

• Undertake regular health and assessments of the office space and working areas
• Input on risk assessments for events.

Governance

• Arrange quarterly Board meetings and sub committees
• Minute quarterly Board meetings
• Lead on induction of new Trustees to Spark Inside

HR Admin

• Undertake all admin related to recruitment
• Lead on induction of new staff members
• Coordinate internal team meetings and team training

Finance Admin

• Input invoices onto the accounting software, Xero
• Upload the monthly payment run onto the bank, CAF

Skills and qualities

KNOWLEDGE:

• Knowledge of implementing IT systems (desirable)
• Knowledge of Salesforce (desirable)
• Knowledge of organisational health and safety requirements (desirable)
• Knowledge of a paperless working system (desirable)

SKILLS:
• Excellent IT skills
• Disciplined and organised, even under pressure and able to work on several activities at the same time and meet deadlines
• Excellent attention to detail

EXPERIENCE:
• Proven ability to work with Excel and Word to advanced level

QUALITIES
• An interest in and commitment to the values of Spark Inside
• Understanding of and commitment to Equal Opportunities

To apply please send through a CV and cover letter to the lengths specificed on the JD by 09:00am on Monday 21 September 2020.

RESULTS is recruiting for a Head of Operations that delivers leadership, oversight, and implementation of the operations and processes that ensure RESULTS is an efficient, effective advocacy organisation. This role is a member of the five-strong Management Team of the organisation and will play a major role in strategy development and rganisational management. In practice, the Head of Operations will provide leadership on three main functions: Finance Oversight; Resource Mobilisation; and Office Management and HR. 

We are looking for someone who can use their experience to drive continuous process improvements in all the operational areas described above. The post-holder will also work with the other Management Team members to ensure effective coordination of our Operations, Grassroots, Policy and Parliamentary Advocacy, being generous with sharing of knowledge, expertise, and contacts.

Please take a look at the full Job Description and Person Specification and apply by sending a CV (maximum 3 pages) and cover letter (maximum 2 pages). In your cover letter, please state where you saw the job advertised and describe and give examples of how you meet the requirements in the Person Specification. The subject of your email should be “Head of Operations”, followed by your Surname.

The application deadline is 09:00 am on Monday the 28th of September, with first-round interviews the following week and second-round interviews subsequently.