Performance marketing jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Purpose
This role plays a key part in the delivery of Operation Smile UK’s retention programme, generating income and retaining existing cash and regular giving donors. The Giving Engagement Officer (Retention) will support the Giving Engagement Manager to implement multi-channel (mail, telemarketing, web and email) donor retention campaigns, ensuring timely delivery, creative accuracy, and effective stakeholder coordination.
You will be responsible for managing campaign schedules, supporting the creative and data processes, and ensuring delivery partners are aligned. This is an excellent opportunity for someone looking to deepen their fundraising or campaign delivery experience in a collaborative, fast-paced environment.
Key Responsibilities
Campaign Delivery & Coordination
· Deliver cultivation and retention campaigns, setting up and developing schedules in Asana and coordinating all required stakeholders.
· Manage timelines to ensure all activity is delivered on time and to plan.
· Compile campaign costs and track expenditure against budgets, flagging issues as they arise.
Creative, Data & Fulfilment Management
- Develop campaign briefs for creative, data output, print and fulfilment for review by internal teams and suppliers.
- Manage the creative sign-off process: collate feedback from stakeholders and ensure briefing accuracy to suppliers.
- Proof all campaign materials to maintain brand integrity and accuracy.
Digital & Email Communications
- Support the development of donor emails in line with agreed campaign structures.
- Coordinate the production and scheduling of email content in collaboration with the communications and data and tech team.
Performance Monitoring & Reporting
- Compile campaign results for analysis and provide reports to inform future activity.
- Work closely with data teams to ensure appropriate segmentation and tracking.
Donor Stewardship
- Support the thank-you process, including personalising and developing donor thank-you cards as required.
- Contribute to improving supporter journeys and experiences through campaign touchpoints, especially for regular givers.
Recruitment
We are actively interviewing for this role on a rolling basis as suitable applicants apply. If you're interested in this role, it is advisable to apply as soon as possible.
Application Instructions
Could you please provide us with a cover letter (no longer than one A4 page) that addresses the following:
- Why are you interested in a career in fundraising?
- What skills will you bring to this role?
- What specifically attracted you to Operation Smile UK’s mission to provide cleft care and safe surgery globally?
- How have you coordinated campaign schedules, stakeholders, and suppliers in previous roles to ensure on-time, accurate campaign delivery?
Disability Confident Committed Employer
We're a Disability Confident Committed employer, so we guarantee an interview to any disabled applicant who meets the minimum requirements for the job.
At Operation Smile UK, we value individuals based on their performance and potential. We're dedicated to creating a diverse and inclusive workplace that supports everyone's needs. We're happy to make reasonable adjustments throughout the application and employment process, and we particularly welcome applications from diverse backgrounds.
If you need this document in a different format, require any adjustments, or need help with your application, please contact us (further details contained within the job description).
Equality, Diversity & Inclusion
Operation Smile UK knows fundraising could better reflect the diverse backgrounds and experiences of the people the charity sector supports. If you don’t meet every requirement but believe your transferable skills align with the role, we encourage you to contact us for a conversation.
We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.
We celebrate diversity and encourage you to bring your authentic self to Operation Smile UK. We are committed to supporting all applicants and ensuring a fair hiring process. All appointments will be made solely on merit, and we are happy to make reasonable adjustments throughout the recruitment process.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Wicksteed Park
Wicksteed Charitable Trust owns and cares for Wicksteed Park, a unique urban park in Kettering, Northamptonshire, which offers a countryside experience to local people and beyond. The Park was founded in 1921 by Charles Wicksteed and offers over 25 rides, 281 acres of parkland, playgrounds, and walking trails, catering to all ages. The Park also hosts events including live entertainment and workshops, with venues available for weddings and parties. Entry to the parkland is free, making it an ideal destination for families and nature lovers to enjoy year-round.
Role Outline
Engaging with our local community is essential to the success of fundraising at Wicksteed Charitable Trust, ensuring that Wicksteed Park is here for future generations to enjoy. As Grants and Community Fundraiser you will work within our small, newly established Fundraising team delivering engagement activity to maximise income from the local community as well as researching and developing a Trusts and Foundations income pipeline.
The ideal candidate will have previous fundraising, trust fundraising experience or relevant transferable experience, with strong communication and relationship building skills.
This is a full-time position on a temporary contract for an initial period of two years, with potential to become a permanent position. Wicksteed Charitable Trusts operates a 40-hour working week, primarily based onsite. Consideration will be given to requests for flexible working.
Salary: £29,000 per annum
With thanks to the players, this role is initially funded under The National Lottery Heritage Fund Grant: Securing a Sustainable Future for the Home of Children's Play.
Key Role Responsibilities
Our values shape how we do things at Wicksteed Park. By using our values framework to define our job descriptions we can see how each role contributes to the Group’s success.
Value
Responsibility - Key Performance Area
Customer
· Research and identify new sources of funding to grow a pipeline of prospective trusts, foundations, and institutions.
· Write compelling applications and bespoke funding proposals to secure grants.
· Create and maintain grant systems, collate information, and write reports according to funders requirements.
· Ensure all supporter/donor/grantor approaches, contacts and donations are effectively recorded and thanked appropriately.
· Embrace the Trust’s mission to raise donations, grants, and other philanthropic funds to support the long-term sustainability of the Park.
· Support in creating and delivering a supporter journey and annual stewardship programme. Research, identify, approach, and manage new corporate community and individual contacts to secure short- and long-term partnerships.
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Community
· Understand community-based fundraising trends.
· Actively promote customer events and drive supporter engagement with our heritage.
· Support team in delivering and attending events with a focus on supporter engagement and maximising fundraising.
· Develop networks with local supporters, suppliers, and contacts to benefit the organisation.
Collaboration
· Support the production and analysis of fundraising data to inform income targets and financial plans.
· Proactively work with teams across the organisation to support income generation and engagement.
· Use strong problem solving, organisational and planning skills to meet deadlines in a dynamic environment.
· Work closely with the marketing team to drive creativity and storytelling in fundraising strategies.
Creativity
· Champion innovation and continued improvement at a team level.
· Identify new sources of funding and sponsors.
· Listen to others and share ideas on improvements. Identify opportunities to implement changes to strengthen our vision and values.
· Work with the business to facilitate change. Manage and champion change in your work areas.
Reports to: Head of Fundraising
Person Specification
Essential
· Previous experience in a fundraising or grants role or other relevant transferable skills and experience.
· Highly effective communication and interpersonal skills with the ability to build strong relationships with donors, funders, local service providers and volunteers.
· Ability to work flexibly in line with the organisation’s requirements.
· Strong time management skills to work and thrive under pressure and maintain accuracy whilst meeting tight and relevant deadlines.
· Strong attention to detail with excellent organisational skills.
· Extensive knowledge of the Microsoft suite to include Excel skills.
Desirable
· Excellent communication skills to inspire supporters to bring the charitable cause to life.
· Ability to successfully adapt to changing demands and conditions within an environment of change and growth.
· Experience of managing multiple priorities simultaneously while still providing the highest level of customer care to all supporters.
This role profile is not exhaustive and may be subject to change to meet the operational needs of the organisation.
The client requests no contact from agencies or media sales.
Age UK Coventry and Warwickshire are seeking a dynamic and compassionate individual to support the management of our Counselling and Befriending services.
In this role you’ll lead team of administrators and volunteers to deliver high quality and person-centred support to older people through our Counselling and Befriending services. You will also work closely with the Services Manager to monitor service performance, capacity, and contribute to ongoing service development.
The client requests no contact from agencies or media sales.
Could you be the impactful Programme Director we seek to lead, develop and oversee the delivery of the next stage of the Richmond Group Physical Activity Programme and We Are Undefeatable Campaign (WAU), with a budget of £8m?
This influential post is offered as a fixed-term contract ending March 2028. It will initially involve improving programme oversight and integrating the Physical Activity Programme and the We Are Undefeatable Campaign teams to enhance collaboration and ways of working. The Physical Activity Programme, a partnership with Sport England and the National Lottery, is entering an exciting new phase, which will focus on the evolution of We Are Undefeatable, from Above-The-Line to an 'always on' campaign, expanding our system influencing work, both nationally and at 'place' level, and building a powerful evidence base for how we can support the least active to move more
The role will have overall responsibility for the implementation of the strategic aims of the programme and ensure effective governance, budget oversight, and delivery of the system influencing work and WAU campaign. As Programme Director, you will extensively collaborate at leadership level with existing and new partnerships and stakeholders, parliamentarians and systems leaders to drive impactful interventions.
We operate a hybrid-working model and will require the post holder to be in our central London office a minimum of two days each week. Travel costs to our London office are not covered by the charity.
Please see role description for all responsibilities.
Essential criteria:
- Proven experience in programme management, ideally within the health sector or physical activity, in a fast-paced organisation Strong leadership and strategic planning skills.
- Experience in stakeholder engagement and partnership management to influence change, increase collaboration and sustainability
- Working and leading partnerships, developing and maintaining strategic and professional networks
- Experience of managing externally funded restricted income programmes.
- Effectively leading, developing and managing large multi-million-pound programmes.
- Robust financial planning, monitoring and management expertise.
- Successfully leading change and shaping innovative approaches.
- Clear and concise communicator, with excellent written and oral communication and advocacy skills - able to effectively market and influence on behalf of Age UK and the Richmond Group with senior stakeholders.
- Developing and implementing a performance management strategy
Desirable criteria:
- A background in the health sector, sports science, or a related field.
- Experience working with government health initiatives or large-scale behaviour change campaigns.
- Knowledge of marketing and social media outreach strategies.
- Knowledge and experience of government reforms in relation to health sector and behaviour change.
- Understand the complexities of bringing about behaviour change.
What we offer in return:
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To see the full recruitment pack click apply now
Job Purpose
We are looking for a dynamic and people-focused Community Fundraiser to join our team. You will engage with individuals, schools, local businesses, groups, and volunteers to inspire and grow support for the charity at a grassroots level.
This is a brilliant opportunity for someone who loves meeting people, building relationships, and organising creative fundraising initiatives. You’ll be the face of the charity in the community, motivating others to fundraise and ensuring they feel supported every step of the way.
Key Responsibilities
· Fundraising & Engagement
o Build, develop, and manage relationships with community supporters including individual giving, schools, local clubs, faith groups, and small businesses.
o Identify new fundraising opportunities and proactively engage new supporters.
o Organise and attend community fundraising events, presentations, cheque collections, and supporter meetings.
o Support third-party and volunteer-led fundraising initiatives to maximise income and engagement.
· Campaign Delivery
o Deliver community fundraising campaigns and appeals in line with national fundraising strategy.
o Support the planning and promotion of seasonal and localised fundraising activities (e.g. Easter, Christmas, Lapland appeals).
· Volunteer Engagement
o Recruit, train, and support community fundraising volunteers and ambassadors.
o Ensure volunteers feel valued and are equipped with the resources and knowledge to fundraise effectively.
· Marketing & Communications
o Work with the communications team to promote community fundraising stories, activities, and events through social media, newsletters, and local press.
o Support creation of fundraising packs and stewardship materials tailored to different community audiences.
· Performance & Reporting
o Set, track, and meet agreed Key Performance Indicators (KPIs), including fundraising targets, supporter retention, and event participation.
o Maintain accurate records of community activity, income, and relationships in the charity’s CRM system.
o Report regularly to the Head of Income Generation on performance, trends, and supporter feedback.
· Compliance & Best Practice
o Ensure all community fundraising activity is delivered in line with Fundraising Regulator guidelines, safeguarding policy, and health and safety standards.
o Promote ethical and responsible fundraising in all community engagement.
Person Specification
Essential:
· Experience in community fundraising, event management, volunteer coordination, or a similar supporter-facing role.
· Excellent interpersonal skills with the ability to build rapport quickly and inspire action.
· Strong organisational and time management skills; able to prioritise and work on multiple projects.
· Confident communicator with public speaking experience and a positive, proactive approach.
· Willingness to travel regularly for meetings and events
Desirable:
· Knowledge of community fundraising trends and techniques.
· Experience using CRM or fundraising databases (e.g. Access, Raiser's Edge, BeaconCRM).
· Experience working with schools, clubs, or youth groups.
· Understanding of safeguarding, health and safety, and fundraising compliance.
· Opportunities for training, development, and progression in a rewarding sector.
Granting the wishes of children living with life-threatening or terminal illness



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about data, technology, and making a real-world impact for animals?
AWIP (Animal Welfare Investigations Project) is on a mission to ensure that all animals are protected from organised crime. As we scale our fundraising campaigns and recurring supporter base, we’re looking for a part-time Data & CRM Officer to transform the way we manage supporter data and drive income growth.
We are scaling rapidly — building our membership base, global reach, and digital fundraising channels — and we’re investing in the infrastructure to support that growth.
As part of this journey, we are launching a major CRM transformation project to unify our supporter data, power our fundraising, and deepen relationships with our global supporter community.
You’ll work closely with our Marketing & Communications (MarrComm) team to deliver clean, actionable data for emergency appeals, regular giving campaigns, petitions, and legacy fundraising. Your work will directly help fund frontline rescue operations around the world.
About The Role:
We are seeking a highly motivated part-time Data & CRM Officer to lead the implementation and ongoing development of our new Salesforce CRM and to integrate it with our full digital stack using tools like Zapier.
You will play a crucial role in enabling our small Marketing & Communications (MarrComm) team to access accurate, actionable data for our emergency appeals, recurring giving campaigns, petitions, and legacy engagement.
This is a rare opportunity to build systems from the ground up that will directly support real-world rescues, investigations, and sustainable income generation for animals in need.
Key Details:
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Contract type: 6-month fixed-term (with strong potential to become permanent, subject to KPIs)
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Start date: September 2025
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Location: Remote (Must be UK-based)
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Working hours: 16 hours per week (100% flexible schedule; some occasional overtime may be required to meet KPIs with strong potential to become full-time)
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Salary: £13,957 per annum (pro rata), based on a full-time equivalent of £30,500 (35 hours per week)
Key Responsibilities
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Lead the implementation of Salesforce CRM and ensure smooth migration from legacy systems
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Build and manage data automations using Zapier or similar no-code automation platforms, connecting platforms such as MailerLite, FundraiseUp, Meta Lead Ads, and Stripe
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Ensure all supporter data is accurate, deduplicated, well-tagged, and GDPR-compliant
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Create and maintain segmentation and logic to support targeted campaigns and supporter journeys
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Collaborate with the MarrComm team to deliver campaign-ready data for fundraising and advocacy
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Develop dashboards and reporting tools for real-time performance insights
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Document workflows and integrations to ensure long-term sustainability of systems
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Proactively identify opportunities to improve donor retention, upgrade journeys, and LTV through smarter data use
Essential Skills & Experience
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Strong experience working with CRM systems in the non-profit or charity sector
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Hands-on experience with Zapier and third-party platform integrations
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Direct experience with Salesforce (or another comparable CRM such as Dynamics or Raiser’s Edge)
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Understanding of data hygiene, supporter segmentation, consent management, and GDPR compliance
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Ability to work independently and manage multiple technical tasks simultaneously
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Confidence in working with both technical and non-technical colleagues
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Excellent attention to detail and data accuracy
Desirable
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Experience with MailerLite, FundraiseUp, or similar email marketing and donation platforms
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Familiarity with other automation platforms (e.g. Power Automate, Make/Integromat)
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Experience creating fundraising journeys (e.g. welcome series, upgrade campaigns, reactivation flows)
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Prior experience supporting legacy fundraising or donor segmentation
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A vegan or vegetarian lifestyle and alignment with cruelty-free principles (desirable but not essential)
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Experience working remotely and independently within a small, agile team
The Animal Welfare Investigations Project investigates organised animal cruelty and rescues animals.
The client requests no contact from agencies or media sales.
Head of Audiences
Summary:
Are you passionate about using audience and data insight to spark curiosity and inspire change? As our new Head of Audiences, you’ll lead a bold, data-driven strategy that places audience understanding at the heart of everything we do - shaping programmes, experiences and campaigns that reach further, resonate deeper, and include everyone. You’ll be joining a values-driven charity with a welcoming, collaborative culture, outstanding staff benefits, and a deep commitment to inclusion, wellbeing, and work-life balance.
Job details
Hours: 37.5 per week (flexible working considered, working a minimum of 0.9 FTE/33.75 hours per week)
Location: Between both sites – Winchester Science Centre (WSC), Winchester, SO21 1HZ, and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential for the majority of this role, however occasional remote working is possible for a small proportion of time – this can be discussed at the interview stage.
Work pattern: Usually Monday to Friday working during office hours. Occasional out of hours work will be required. The charity operates 7 days a week.
Salary: Between £40,000 - £43,500 per annum (1 FTE)
Contract: Permanent
Line manager: Chief Operating Officer
Responsible for: Marketing Officer, Digital Content and Brand Producer
Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.
Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.
Deadline: Monday 25th August 5pm
Interviews: 1st and/or 3rd September
About our Charity
Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.
1. The Role
The Head of Audiences is a new leadership role in the Commercial Operations team designed to ensure that audience insight and segmentation are at the heart of everything we do. This role will lead on understanding who our current and prospective audiences are, how they engage with us and what they need now and in the future. You will use this insight to guide programming, marketing, visitor experience at Winchester Science Centre but as we evolve our Charity’s reach and engagement you will play an important role in ensuring we fulfil our ambitious plans and reaching a diverse community. By building an inclusive and evidence-based audience strategy, this role will enable Winchester Science Centre to grow reach and engagement, deepen impact and fulfil its charitable mission to inspire a lifetime of curiosity in science.
The role is part of the Commercial Operations team led by the Chief Operating Officer and will work closely with the Head of Programming and Head of Visitor Experience. However, you will work with the wider leadership and their teams to ensure that both the community programme and on-site experience are insight-led, responsive to audience needs, and relevant to a wide range of segments. It plays a key role in championing access, equity and inclusion across all areas of the Charity’s work.
As we embark on a chapter of significant growth, you will play a pivotal role in identifying the audiences and ensuring they sit at the heart of our decision making. You will work with key stakeholders across the business, including our Children’s Voice, to ensure the Charity can achieve its commercial and impact objectives. At the heart of that conversation is a deep understanding of our audiences through geo-demographic and / or psychographic audience segmentation, that you will lead on.
You will lead a small team, with the potential for growth, comprising a Marketing Officer and a Digital Content and Brand Producer. Together, you will be responsible for driving bold, creative campaigns that are grounded in audience insight, developing engaging content across all channels, and supporting the evolution of our brand to reflect the diversity and ambition of our mission. As the team grows, you will shape its direction, nurture talent, and ensure alignment between strategy and delivery across all audience touchpoints.
2. Job Description
Key Responsibilities
· Lead the organisation’s audience strategy, embedding a data-led approach that informs programme development, marketing and wider organisational planning and offer.
· Lead the audiences' team to deliver high impact campaigns that delivers on organisational objectives and visitation targets, that contributes to the continued brand development of Wonderseekers and Winchester Science Centre.
· Use your expertise in audience segmentation to design, shape and oversee the delivery of multi-channel marketing strategies that maximises return on investment and successfully drives visitation and audience engagement targets.
· Gather, analyse and communicate audience insight using internal data, commissioned research and external benchmarking to build a shared understanding of current and potential audiences.
· Develop strategic campaigns to deliver audience growth with a focus on breadth (reach), depth (repeat engagement), equity (inclusive access) and impact (positive change).
· Collaborate with the Head of Programming to ensure audience needs, motivations and barriers directly inform the content, tone and timing of all programmes.
· Collaborate with the Development team to identify and align target audiences for new exhibitions and experiences.
· Collaborate with the fundraising team to ensure audience alignment for fundraising activities.
· Champion a culture of audience-centred decision-making across the organisation, ensuring all teams understand and use segmentation to shape their work and programmes.
· Provide actionable insight to the marketing team to refine messaging, campaign targeting, content tone and channel strategy by segment.
· Work in partnership with the Head of Visitor Experience to ensure audience insight and segmentation inform all aspects of the on-site experience including welcome, signage, wayfinding, service tone, flow and accessibility.
· Ensure programme, marketing and visitor experience are aligned to deliver a coherent, satisfying and inclusive journey for every audience group.
· Evaluate the audience experience across all touchpoints, using qualitative and quantitative feedback to support continuous improvement and operational learning.
· Contributing with the Head of Equity, Community, and Outreach to access and inclusion planning, ensuring physical, cultural and digital barriers are identified and addressed through evidence and audience consultation.
· Lead the piloting and testing of new engagement approaches, using segmentation insight to design and evaluate innovative offers across programme and experience.
· Collaborate with the Head of Digital Infrastructure and our web developers to ensure CRM, ticketing and digital platforms support effective tracking, evaluation and personalisation by audience segment
· Build internal capability by supporting colleagues to interpret and apply audience insight in their own work across programming, schools, visitor experience and marketing.
· Report regularly to the Executive Leadership Team and Board, sharing insight on audience trends, performance, and opportunities for future growth.
· Represent the organisation externally at relevant stakeholder events, networks and sector forums to share learning and maintain visibility.
· Manage the department budget effectively, ensuring resources are allocated to maximise insight, impact, engagement, and visitation.
· Actively participate in senior leadership meetings and planning processes, ensuring key audience insight is integrated into organisational decision-making.
· Any other reasonable tasks commensurate with the position.
Special Circumstances
There may be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu. Additional overtime would be arranged only with agreement of both the employee and line manager. Occasional travel may be required.
3. Person Specification
Essential skills and experience
- Significant experience in using geo-demographic and / or psychographic audience insights in a cultural, visitor attraction or charitable setting to drive visitation and engagement.
- Expertise and experience in developing and applying segmentation models to inform marketing, visitor experience and programming strategies.
- Demonstrable experience in leading, creating and delivering audience-led marketing campaigns that have achieved significant step changes in engagement, visitation or other key performance outcomes.
- Demonstrated ability to turn complex data into actionable strategy and influence decision-making across teams.
- Experience in co-creating programmes or campaigns with diverse or underserved audience groups.
- Strong understanding of evaluation and impact measurement tools (e.g. surveys, focus groups, behavioural data, CRM analytics).
- Confident working across multiple departments and building organisational capability in audience understanding.
- Strong facilitation, presentation and reporting skills.
Core Competencies
- Passionate about public engagement, access and inclusion.
- An infectious enthusiasm and commitment that drives change.
- Strategic and analytical thinker who can join the dots across insight and experience.
- Strong communicator and collaborator.
- Self-motivated and able to lead and influence a range of stakeholders.
- Values-driven with an enthusiasm for data-informed storytelling.
- A proactive, ‘can-do’ attitude with a willingness to take measured risks to deliver beyond the brief and mission of the Charity.
- Able to work in an agile and responsive way, adapting quickly to changing priorities, emerging insights and audience needs while maintaining focus on long-term goals.
In addition applicants will have:
- A clean record on the Disclosure and Barring Service
Ready to Apply?
When you are ready to apply, please submit your application through our recruitment portal - see website for link.
You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.
Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above or call our office and book a call with HR - see website for details.
No recruitment agencies, thank you.
To create a more equitable world where all children treasure science and are equipped and empowered to improve lives and protect and heal our planet.

The client requests no contact from agencies or media sales.
Main duties
Fundraising CRM Project Leadership
- Lead the end-to-end project to replace the current CRM system, including an audit of existing data, research into CRM options, supplier selection and full onboarding and implementation.
- Manage and maintain the current Salesforce system during the review period, ensuring it remains functional, accurate, and fit for purpose while supporting the transition process.
- Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals.
CRM and Data Management
- Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance.
- Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency.
- Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting.
Data Selections, Segmentation and Campaign Support
- Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events.
- Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting.
- Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities.
Reporting and Insight
- Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results.
- Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking.
- Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight.
Key responsibilities
- In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
- Proactively flag any data integrity issues with Line Manager and help develop action plans as required.
- Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.
- Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.
- Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
- At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator.
- Undertake any other duties that may be required which are commensurate with the role.
Desired experience
- Experience of using a database to accurately enter and manage data.
- Working extensively with Fundraising CRM systems.
- Experience of working in the charity sector.
- Implementing policies and procedures.
- Running reports and analysing data.
- Understanding of data protection and GDPR principles.
Desired knowledge
- Experience of using a database to accurately enter and manage data.
- Working extensively with Fundraising CRM systems.
- Experience of working in the charity sector.
- Implementing policies and procedures.
- Running reports and analysing data.
- Understanding of data protection and GDPR principles.
Above all we are looking for inspiring and committed individuals who have a genuine desire to support people, and to help them to rebuild their lives.
Apply
The client requests no contact from agencies or media sales.
Are you a data enthusiast ready to make a real impact?
Join British Heart Foundation (BHF) as our Senior Data Executive and play a key role in powering our marketing and membership strategies with smart, insight-driven data solutions.
About the role
As our Senior Data Executive, you'll lead a small team to manage and improve data processes that support marketing and fundraising efforts. You’ll be responsible for extracting and preparing data for marketing communications, supporting data imports, and ensuring high data quality. You'll collaborate closely with marketing, fundraising, and technical teams to define data selection criteria and ensure accurate, timely data exchanges with suppliers.
You’ll also manage the CRM database, resolve data quality issues, and promote best practices in data management. In addition to handling your own data extracts, you’ll oversee team workload, support and train team members, and continuously improve data processes based on feedback. A key part of your role will be ensuring team performance and wellbeing, driving success through effective leadership and collaboration.
Working arrangements
This is a fixed term contract for 6 months.
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About you
With proven previous experience running complex and large database selections in a busy direct marketing environment, you'll have experience ensuring complex and high-volume data quality and accuracy. You’ll have strong experience with Blackbaud CRM or similar systems, advanced proficiency in Microsoft Office (especially Excel), and a proven track record in importing and exporting data with external agencies. Your attention to detail and strong numeracy skills will enable you to deliver high-quality data management.
Ideally, you'll have a background in fundraising and have gained experience in providing data and interpretation to direct marketing teams for major campaigns, as well as writing SQL queries. You’ll also have a good standard of communication in both written and verbal forms and have experience working with external suppliers and internal stakeholders to deliver workloads to strict deadlines. You'll be experienced managing multiple tasks and your own time, prioritising workload appropriately while remaining supportive to your team.
About us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about benefits available at the BHF please download our benefits document at the bottom of this page.
Interview process
Interviews will be held via MS Teams.
How to apply
Want to join us? Complete our short online application form—all you need is your CV and a supporting statement. Just select the Apply button below and take the first step towards an exciting new opportunity.
As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.
Should you need any adjustments to the recruitment process at either application or interview, please contact us.
Our vision is a world free from the fear of heart and circulatory diseases.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
For 140 years, the Forces Employment Charity has proudly supported Service leavers, veterans, and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs, and training opportunities, regardless of circumstances, rank, length of service, or reason for leaving.
This is an exciting but critical time to join the team as the charity looks to grow and expand its business development, fundraising and income generation efforts across the organisation. This is an excellent opportunity for a passionate individual with exceptional writing and organisational skills plus an eye for detail, to advance in their fundraising career by supporting our vital work.
Brief role description:
The Senior Individual Giving Officer plays an integral role within the Fundraising team at the Forces Employment Charity (FEC). As part of the Marketing, Communication and Fundraising Directorate, you will be responsible for delivery of the core elements of the individual giving programme, developing engaging products and activity across multiple channels to support income generation, identifying new audiences, optimising responses, growing the supporter base and contributing to the lifetime value of supporters.
Interested? Want to know more about the Charity? Check out our website.
Eager to know more the role? Have a look at the Job Description attached.
What’s in it for you? Check out the Benefits sheet attached.
Have we convinced you to apply? If so, submit your CV and Covering Letter by closing date Friday 22 August 2025.
Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore, we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made The People Team aware before applying.
We are committed to equal opportunities and improving the working lives of our staff by fostering an inclusive, supportive environment where everyone, including those with disabilities, can thrive, develop, and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process.
We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.
We provide life-changing support, jobs and training opportunities to Service leavers, veterans, reservists and their spouses, partners and Children



We are currently recruiting a Content Writer to join our Content team within the Brand department. The purpose of the role is to write clear, accessible content that meets supports Battersea’s strategic objectives and meets audience needs. They will work to ensure all advice and support-based written content is clear, consistent, and on-brand.
Overall objectives include:
- Take direction from the Content Manager and work closely with teams across Battersea to implement written content plans that support both our strategic goals and the needs of our audiences.
- Create high quality, accessible advice and support-based content that follows brand guidelines and is shaped by audience insight.
- Use data, research and feedback to improve our written content and how we explain complex topics.
- Consult with senior colleagues across the organisation to understand content needs and timing - guiding and shaping requests where necessary.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working policy:
We operate a 50% onsite hybrid working policy, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
If you are successful to the interview stage of the recruitment process, we ask that you follow the below guidelines on the use of AI at interview stages.
Acceptable use:
- Researching sector trends, company information, or general interview tips.
- Practicing interview questions with AI tools to improve communication skills.
- Using AI to support with structuring your responses.
Please do not:
- Submit AI-generated responses as your own during the interview.
- Use AI to impersonate or misrepresent your experience or skills.
- Use AI tools during real-time interviews.
Closing date: 25th August 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First stage interview (online) - w/c 1st September 2025
Second stage interview (in person) - w/c 8th September 2025
To apply for the role, please follow the link to apply and download our recruitment pack for more details on the role.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.





The client requests no contact from agencies or media sales.
ADOBE CAMPAIGN SPECIALIST
Salary: £50,000 - £56,000 per annum
Reports to: Senior Marketing Data Manager
Department: Marketing, Fundraising and Engagement
Location: Stratford, London w/ high-flex (1 - 2 days per week in the office)
Employment type: 18 month fixed-term contract
Working hours: 35 hours per week
Closing date: Tuesday 26 August 2025, 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer.
We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.
We have an exciting opportunity for you to join us as an Adobe Campaign Specialist. We are looking for an expert Adobe user, who has strong experience building and executing marketing campaigns using Adobe Campaign.
The role will work closely with stakeholders across MFE, supporting campaign build and driving improvements to support business requirements. You will play a key role to ensure campaigns are delivered accurately, on time and effectively. You will need a data analytical mindset and ability to work collaboratively, suggesting and contributing to campaign ideas with ease.
What will I be doing?
Providing expertise in the design and implementation of CRUK campaigns in Adobe
Developing, implementing, and managing data workflows using Adobe Campaign, ensuring campaigns are automated where possible, optimised, and data-driven
Building trigger-based journeys, integrating data points for timely and effective communications
Working closely with the Product Manager to ensure appropriate processes and controls are in place for effective and efficient working
Supporting the end-to-end data selection process ensuring ways of working are validated, captured and subsequently error free
Maintaining a thorough understanding of marketing strategy and advising campaign managers on data selections, ensuring that all groups of supporters are considered appropriately and that we are maximising the value of our contactable base
Mentoring the Data Selections Executive, guiding and upskilling them to deliver accurate selections in Adobe Campaign
Working closely with the matrix team to explore and exploit Adobe Campaign capabilities.
What skills are you looking for?
Proven track record at working with Adobe Campaign to a highly proficient level
Good knowledge of the technical configuration of Adobe Campaign
Significant experience of complex data selection methodology gained in a marketing environment
Proven ability of building positive working relationships and influencing others
Excellent attention to detail
Experience of managing own and others' workloads
Strong team player with the ability to build effective working relationships and coach junior team members
Strong communication skills combined with strong levels of interpersonal and negotiation skills
Logical approach to solving complex problems
Able to balance multiple campaign builds and deadlines simultaneously - highly organised with great time management
A good knowledge of fundraising and marketing regulatory frameworks.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.
In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
We review pay annually and aim to recognise individual performance and achievements.
We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.
Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.
Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Job Description
Brent Mencap has been passionate about a healthier and fairer Brent since 1979. We’ve developed and run successful housing, employment, health, advice, wellbeing and self-advocacy services. During austerity and Covid we diversified, successfully taking on NHS work with people with long-term health conditions. We provide social prescribing support and health and wellbeing coaching to patients for Brent GPs. In 2024-5 we helped over 18000 people. We’re a leading partner on the Brent Health Educators Programme. Recently we’ve focused on developing and retaining a much larger staff group, using our data better and improving our marketing.
Brent Mencap offers fantastic free creative and wellbeing activities for people with a learning disability, autism and long-term health conditions. These have flourished since Covid. People love yoga, poetry, singing, gardening, Breathe and Move, self-advocacy, campaigning, awareness raising, CREATE art activities for young people, external trips and parties. Small grants, donations and our reserves fund this while we get longer term funding. Our self-advocates want us to focus on paid employment, youth services and making Brent Council use accessible information properly. People with a learning disability, neurodiversity and their family carers are inclusively supported by social prescribers for advice and by health educators/coaches for health-related matters if needed.
Our current Executive Director, who has led Brent Mencap so well for 25 years wants to retire. The successful candidate will build on Brent Mencap’s history, current success and potential so our long-term passion for a healthier and fairer Brent can evolve and improve the lives of Brent People. Are you the amazing successor to lead and inspire our talented, committed team?
We are looking for someone who
· Has the relevant voluntary sector experience, vision, determination and leadership skills
· Is committed to developing and supporting our diverse staff group
· Can see the bigger picture but also focuses on the important details
· Supports our ethos of person-centred service delivery and activities
· Can communicate well with users, partners, staff, trustees and funders
· Enjoys influencing and raising awareness
· Is entrepreneurial, savvy, confident and can maintain our current financial stability and diversify our income streams
· Understands the lived experience of disability, long term health conditions and inequality and wants to improve their lives
· Understands the importance of marketing and data to challenge inequality, promote positive change and attract new funds.
· Can prioritise reviewing and improving our data collection
· Can develop funding project plans that includes staffing for enhanced wellbeing and creative activities, for young people, employment related support and other identified needs
In addition, they will have to:
· Work with the Board of Trustees and staff to develop our vision, implement strategic plans and deliver agreed objectives
· Be able to ensure all aspects of our work are done safely, legally, in line with our articles/constitution and able to assess risks and mitigate them
· Be responsible for staff development, management and all aspects of the administration of the organisation
· Be an ambassador for Brent Mencap, meeting and working with leaders with statutory and voluntary sector, Royal Mencap and local Mencaps
· Represent the lived experiences and voices of people with learning disabilities, neurodivergence, long term conditions and their families who inform our work and the work of others in Brent
· Work late occasionally, attend evening events, meetings and occasional weekends and undertake any other necessary tasks as required to ensure Brent Mencap functions safely.
In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. This job description will be subjected to review with the post holder, from time to time to ensure it accurately reflects the duties and range of the post.
This post is:
• subject to Enhanced DBS Disclosure
• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK
• Please note: Our office base is on the first floor of a Victorian building with steep stairs.
To be shortlisted,
· Candidates must fully complete our application form, and show clearly how their previous experience and knowledge meets all aspects of the person specification with examples given of actual actions/experience relating to the person specification. Please go to our website to complete the application by 9.00am on 28th August. We do not accept CVs
· Be prepared to visit Brent Mencap so key staff and self-advocates can meet them informally before the interview day or have a 60–90-minute Teams meeting with them. To arrange a face-to-face or Teams meet up on a Wednesday only please contact our office manager Simon via the website.
Interview details
· A 4-part Interview with senior staff, self-advocates, operational managers and trustees, will take place at Brent Mencap on Friday 5th or 12th September 2025. Shortlisted candidates will be given a paper-based scenario to complete and send to us on the Thursday before the interview
· We anticipate the full interviews will take 2.5 hours with a 30-minute break at some point.
Harris Hill are delighted to be working with a wonderful charity to recruit for the Supporter Acquisition Manager in order to lead the growth of the charity individual giving programme.
In this role within the Public Giving and Communications team, you’ll take ownership of the supporter acquisition strategy, developing campaigns that bring new supporters on board, inspire them to take action, and deliver long term value. You'll work across a mix of digital and offline channels, guiding media strategies, creative development, performance analysis, and budget management.
If you're a data led marketer who’s confident managing budgets, optimising campaigns, and leading cross functional projects, this role offers the opportunity to contribute meaningfully to global change.
As a Supporter Acquisition Manager you will:
- Lead the long term supporter acquisition strategy in line with wider fundraising objectives
- Forecast campaign performance and long term ROI, modelling audience journeys
- Collaborate on integrated campaign planning across owned, earned, and paid media
- Manage supplier procurement and contract negotiations for acquisition services
- Define and track KPIs to monitor campaign effectiveness
- Oversee end-to-end delivery of acquisition campaigns across all relevant channels
- Develop or commission high quality creative and copy for campaign assets
- Monitor and optimise campaign performance in real-time
- Manage external agencies, freelancers, and internal contributors
- Work with data teams to ensure selections and targeting are audience appropriate
- Support innovation and product development within the public fundraising portfolio
- Contribute to the organisation’s digital transformation, particularly through acquisition touchpoints like the website
To be successful, you must have experience:
- Leading customer or supporter acquisition campaigns, including large budgets
- Deep understanding of digital and direct marketing strategies
- Strong project management skills from setup through delivery and evaluation
- Experience working with creative, media, and data suppliers
- Understanding of fundraising compliance, including GDPR and data protection
Salary: £45,000- £48,000 per annum
Location: London, hybrid working 2 days in the office
Contract: Permanent
Closing date: 22nd August at 8am
Interview: TBC
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
Unfortunately, due to resource capacity, we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Purpose: The Fundraising and Admin Officer is responsible for delivering key administrative and fundraising activities that support the achievement of Vision Action’s income generation targets. The postholder will take a lead role in researching and applying to smaller trusts and foundations, while contributing to the development of larger funding proposals as needed. They will also support the coordination of fundraising campaigns and events, maintain the prospect pipeline, and identify new fundraising opportunities. Working closely with the Fundraising Manager, this role contributes to the effective functioning of the fundraising team and plays an important part in fostering a collaborative, impact-driven organisational culture.
KEY AREAS:
- FUNDRAISING (80% of time)
Trusts & Foundations and Prospect Research
- Lead on the development and submission of applications to smaller trusts and foundations (up to £25,000), including drafting proposals, tracking deadlines, and updating the pipeline.
- Maintain and update the pipeline of prospective donors across income streams (trusts, corporates, government, and institutions).
- Conduct desk research into comparable organisations, donor trends, and partnership opportunities.
Appeals & Campaigns
- Support the coordination of Vision Action’s seasonal and thematic fundraising appeals (e.g. World Sight Day, Christmas, Summer).
- Lead on the planning and delivery of smaller appeals, including supporter follow-up, donor profiling, and managing campaign logistics.
- Log donor information and engagement history accurately in Donorfy CRM.
- Support the development of appeal-related materials in collaboration with the Fundraising Manager and Communications Officer.
Events & Community Fundraising
- Support the planning, recruitment, and delivery of fundraising events such as the London Marathon and other sporting and challenge events.
- Provide guidance and logistical support to individuals, volunteers, schools, and community groups running their own fundraising events.
- Represent Vision Action at relevant fundraising and community events, acting as an ambassador for the organisation.
Donor Stewardship & Relationship Management
- Support the stewardship and cultivation of individual donors, sponsors, and prospects through phone, email, and written communication.
- Assist in developing supporter journeys for regular givers and community fundraisers.
- Process thank you letters and acknowledgements using Donorfy.
- Manage day-to-day donor enquiries via the fundraising inbox and phone line, ensuring timely and professional responses.
Data Management & Reporting
- Maintain accurate donor records and fundraising data using Donorfy CRM.
- Produce donor and campaign performance reports as required.
- Support with administrative tasks related to fundraising compliance, filing, and data security.
- COMMUNICATION SUPPORT (20% of time)
Digital Media Marketing and Engagement
- Support efforts to grow Vision Action’s digital presence by creating engaging content for social media platforms, ensuring consistent and compelling storytelling aligned with our mission.
- Support membership relationship stewardship by developing regular updates, thank-you messages, and creative engagement campaigns to nurture and retain supporters.
- Assist in the design and production of quarterly progress reports, collaborating with colleagues across Vision Action to curate stories, impact data, and visuals that resonate with donors and partners.
- Update and maintain website content to ensure it remains current, accurate, and reflective of organisational priorities, campaigns, and news.
- Attend relevant internal and external events or meetings to capture content, live-post updates, and strengthen Vision Action’s online visibility and supporter engagement.
Administrative Support and Organisational Culture
- Provide targeted administrative support to the Fundraising & Communications team, including managing the Fundraising inbox, logging and responding to supporter enquiries, and ensuring timely follow-ups.
- Help maintain well-organised digital filing systems (e.g. SharePoint) for communications assets, membership materials, and donor stewardship documents.
- Support cross-departmental initiatives by contributing communications materials and ensuring alignment of messaging across teams.
- Actively contribute to a positive, collaborative, and inclusive working culture, bringing creativity and enthusiasm to team meetings and organisational activities.
Please note:
- This role includes some out of hours working e.g. evenings and weekends to support events, agreed in advance with Line Manager and eligible for Time Off in Lieu
- The role works with many different cultures and religions and work may span between different time zones.
PERSON SPECIFICATION
This is a varied and forward-facing role within a small and busy team. You will bring enthusiasm, attention to detail, strong organisational skills, and the confidence to engage with supporters, donors, and colleagues. You will be comfortable working independently on routine tasks while also contributing creatively to campaigns and events.
Essential
- At least 3 years of experience in a fundraising, administration, or supporter-facing role
- Strong inter-personal and communication skills (face-to-face, phone, and email)
- Excellent organisational and time management skills; ability to manage multiple priorities and meet deadlines
- Confident written skills, with experience drafting letters, emails, or fundraising materials
- Strong IT skills, including use of Microsoft Office and confidence working across digital platforms
- Ability to work well both independently and as part of a small, collaborative team
- Understanding of or interest in trust and foundation fundraising
- Basic knowledge of digital marketing or social media engagement (e.g., Facebook, LinkedIn, Twitter)
Desirable
- Experience of using a CRM system to manage supporter or customer relationships (Donorfy or similar)
- Experience supporting or delivering fundraising activities or events
- Familiarity with design tools (e.g., Canva, Adobe) and/or email marketing tools (e.g., Mailchimp)
- Understanding of the UK charity sector and/or international development
- Confidence in presenting or representing an organisation externally
- Willingness to work occasional evenings or weekends for events
- Degree or equivalent qualification
The client requests no contact from agencies or media sales.