Policy and programme manager jobs
The Organisation
GSG Impact is a global non-profit organisation working across 48 countries to help build impact economies - economic systems that mobilise capital to deliver long-term social, environmental and economic value. Through our network of National Partners, we work with governments, investors, businesses and civil society to strengthen impact ecosystems, mobilise domestic capital and develop practical solutions to global challenges including climate resilience and sustainable finance.
We have a small team of 21 staff working remotely across the globe and income in 2025 was £6.3m.
Position Summary
The Head of Finance is the lead finance professional at GSG Impact, and, with the support of the Chief Operating Officer, is responsible for leading all aspects of the charity's finances.
The Head of Finance will be the owner of the external audit relationship and be responsible for the production of the annual report and accounts, including all regulatory compliance associated with a UK based charitable entity. They will support the leadership’s preparation for, and presentations to both the charity’s Finance and Audit sub-committee and the main GSG Board.
The postholder will ensure that the charity’s budget and financial position are closely monitored and that established financial controls, spanning the procurement to payments cycle, are firmly adhered to.
They will lead on the annual budget setting process, including interim reforecasting, and financial reporting.
In addition, the postholder will provide budgetary support, business partnering and technical advice to non-finance staff, and build strong relationships across the organisation, particularly the Fundraising and Programme Support Teams, positioning GSG for continued success and financial sustainability.
Key Responsibilities
In addition to the day-to-day Leadership of the Finance Function and staff management the Key Areas of Responsibility are:
Regulatory Compliance & Audit
- Preparation of the Annual financial statements and Audited accounts for the charitable entity and trading subsidiary.
- Completion of regulatory returns as required by the Charities’ Commission.
- Co-ordination and filing of the quarterly VAT returns and annual Corporation Tax return
- Review of the VAT registration position for continued appropriateness
- Ensure gift aid is calculated and paid over from the trading subsidiary to the charity, as applicable
Management Accounting and Planning
- Leadership of the Annual organisational budget process, including multi-year financial plans and Scenario modelling
- Lead mid-year reforecast process for review and approval of the Board
- Production of Monthly – Quarterly summary management accounts with accompanying narrative to support analysis of significant variances and trends
- Oversee Budget vs actual reporting and analysis by department-function for circulation to nominated budget holders
Financial Accounting, Cash and Treasury Management
- Ownership of the month end financial accounting processes and adjustments
- Manage monthly payroll process with outsourced provider
- Oversee completion of monthly Balance sheet reconciliations including bank accounts
- Manage accounts payable processes to ensure timely fulfilment of obligations to suppliers and 3rd party payments
- Monitor domestic and foreign currency bank accounts and ensure optimal balances are maintained in the various currency accounts
- Prepare regular cash flow forecasts utilising updated income and expenditure information to monitor working capital needs in the short and medium term
Funds Management & Programme Support
- Work with Programme Support colleagues in the preparation of standard budgets for donor proposals, ensuring cost recovery is maximised in line with our Full Cost Recovery Model
- Maintain a staff cost allocation database to provide an overview of funding gaps to be addressed in future donor proposals
- Oversee the production of Donor, project, or grant expenditure financial reports to ensure we meet our donor reporting obligations
- Maintain a Restricted/Unrestricted fund summary analysis schedule to support fund balances reported in the Balance Sheet
- Liaise with finance colleagues within the National Partners on sub-granted funds
Governance & Board Support
- Main liaison with the Audit and Finance committee, co-ordinating quarterly meeting schedule, agenda and supporting reports and documentation
- Production of additional information as required for Trustee board finance packs
- Supply of financial data for KPIs and dashboards on a quarterly basis
- Periodic review of Reserves Policy to ensure appropriateness and update as required by the Board
Financial Systems, Controls & Risk Management
- Maintain and ensure effective application of organisation wide financial policies and procedures
- Preparation and analysis of data required to support Going concern assessments
- Review and update on areas of financial risk as identified in the Risk Register updates
- Support colleagues in due diligence and risk assessments for partners engaged through sub grants
- Lead on continuous improvements to financial processes to ensure finance systems support programme management and organisational growth
Qualifications
- Fully qualified accountant (ACA, ACCA, CIMA) with significant post qualification experience
- Experience of working with the UK Charity SORP and production of annual report and accounts
- Experience of managing a team and relationships with colleagues in a distributed global structure
- Experience managing a multi-donor funded organisational budget and grant budgets, including restricted and unrestricted funding, full cost recovery and financial reporting.
- Experience with multi-currency income & expenditure and management of the processes around sub-grants to overseas partners
Competencies and Behaviours
- Strategic leadership; the role involves supporting SLT and the Board in the alignment of financial resources to the organisational strategy, ensuring outcomes and objectives can be achieved through the provision of concise and decision useful financial information
- Stakeholder engagement; the Head of Finance must be comfortable working closely with a wide range of colleagues and stakeholder including SLT, Trustees within the Finance Committee, wider Board members, the Fundraising Team and National Partners.
- Communication; the post holder must have the ability to communicate potentially complex financial information to non-finance specialists.
- Collaborative and hands on approach, alignment with the goals and mission of the organisation with a global outlook and perspective
Benefits
- Flexible working – remote with occasional onsite meeting
- Salary competitive within the charity sector, based on experience.
- 25 days holiday per annum plus eight bank/public holidays
- Enrolment in NEST Pension Scheme (3% employer and 5% employee contribution)
The client requests no contact from agencies or media sales.
About the Role
As we scale, we are looking for a Head of Operations to provide operational leadership to ensure the charity operates effectively, compliantly and sustainably in line with its mission and ethos. Working closely with the CEO, you will support the translation of the vision into reality by building strong foundations, enabling effective delivery, and supporting the scaling of the organisational from a regional base to a nationally impactful charity.
This is a pivotal role shaping how BeSpace grows. You will lead on strengthening systems, people, governance and operational delivery embedding accountability, and continuous improvement.
In this role, you will:
Strengthen governance, risk and compliance
· Develop and maintain robust governance frameworks and ensure legal and regulatory compliance
· Embed effective risk management processes
· Oversee key compliance areas including safeguarding, GDPR and reporting
Build operational systems and infrastructure
· Develop and implement scalable systems, processes and internal controls
· Improve data management (including CRM) and strengthen reporting
· Contribute to ensuring operational readiness to support national growth
· Work with external providers on IT and financial system integration
Lead people, culture and organisational development
· Oversee recruitment, onboarding and retention of a high-performing team
· Strengthen performance management and accountability frameworks
· Support and foster a values-led, healthy team culture aligned with BeSpace’s mission
Enable delivery, impact and growth
· Strengthen operational support for programme delivery and expansion
· Support the translation of strategic ambitions into practical systems and ways of working
· Improve data insight to inform decision-making
· Support development of fundraising infrastructure.
Contribute to wider organisational life
· Work collaboratively across the team to support evolving priorities
· Act as an ambassador for BeSpace’s values and Christian ethos
About You
We are looking for someone who:
· Has experience in operations, programme or an organisational role with increasing responsibility or has had operational leadership, ideally within a growing or changing organisation
· Has good experience in developing systems, processes and organisational infrastructure
· Can work closely with a CEO to translate vision into operational delivery
· Has excellent organisational and project management skills
· Is proactive, collaborative and relational leader who builds strong teams and culture
It would be a bonus if you:
· Are an experienced operational leader motivated by impact, flexibility, and supporting the growth of a mission-led organisation
· Have significantly enabled the scaling of a regional organisation to national growth operationally.
· Have experience in fundraising systems or donor management
Are you an enthusiastic fundraiser who is looking for a rewarding role where you interact with generous supporters?
We're looking for a Community Fundraising Officer, based at our rehoming centre in Harefield, West London, to promote the work of Dogs Trust to key audience groups and deliver excellent customer care for all Dogs Trust supporters, but particularly potential and existing legacy pledgers.
What does this role do?
As Community Fundraising Officer, you’ll:
- link the rehoming centre with supporters in the local community, developing relationships with local individuals, businesses, community groups and clubs,
- feed into various income streams through these relationships, identifying prospects in the community and develop a pipeline of future donors and legacy donations,
- steward existing and potential donors, always providing them with a seamless supporter journey, ensuring they have a clear understanding of the work we do and feel motivated to support our meaningful local work,
- organise supporter events, talks and tours both onsite and externally.
- completing all administration related to donations to the centre, including thanking and banking.
Could this be you?
To be successful in this role, you’ll need some community fundraising experience, with the ability to build connections and connect with the local community. To do this, you’ll need excellent communication skills and be able to confidently approach and interact with supporters. While you’ll be a key part of the rehoming centre team, you’ll be regularly be working independently, so strong organisational skills and a proactive approach is essential.
This role is based at the rehoming centre, and the post holder will spend lots of time in the community meeting supporters. The working pattern is typically Monday and Tuesdays, but flexibility is required and is likely to involve some evening and weekend work, depending on the nature of the work.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Are you passionate about building strong, consistent brands that make a real difference?
We are looking for a Brand Officer to help deliver Dogs Trust’s new brand strategy, ensuring our brand is applied consistently across all channels to enhance awareness, value, and impact. You’ll support asset application, brand development and brand roll-out projects while collaborating with the Brand Lead, Marcomms, Fundraising and stakeholders across the charity.
What does this role do?
As a Brand Officer, you will:
- work closely with the Brand Lead and two other Brand Officers to deliver, develop and embed the new brand strategy across the organisation,
- manage specific stakeholder projects, creating engagement with the brand and timely delivery of their priorities,
- manage day-to-day relationships and ways of working with stakeholders, suppliers and agencies,
- act as brand ambassador and expert, adding value to projects across the organisation.
This role is a fixed term contract until December 2026. Interviews are provisionally scheduled for week commencing 20th July 2026, and will take place on Teams.
Could this be you?
You will be proactive and collaborative, with experience in brand-related roles, ideally delivering successful brand rollouts across branded environments. With a solid understanding of brand principles, strong communication, and project management, you’ll work confidently with colleagues and external partners to deliver high-quality results. Creative, detail-oriented, and passionate about creating impactful and accessible work, you’ll have the enthusiasm and creativity to help strengthen and protect the Dogs Trust brand.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Contract: Permanent, 18.75 hours per week
Salary: £12,488 - £13,821 pro rata (£24,976 - £27,643 FTE)
Location: Kimpton, Hertfordshire, SG4 8EU
Closing date: Sunday 19th July 2026
Interview date: 27th - 31st July 2026
We’re recruiting a Volunteer Coordinator for our Rehoming & Fostering Team in Hertfordshire!
As Volunteer Coordinator, you’ll recruit, support, and inspire volunteers to enhance rehoming and fostering services, while promoting Blue Cross in the community and driving local volunteering initiatives. You’ll be joining a team who strive to be the best versions of themselves, so that they can do the best for the pets who need our help.
More about the role
Our Volunteer Coordinators recruit and support our amazing volunteers in the local area, promote the benefits of volunteering and raise the awareness of our centre and Blue Cross.
Our fostering service is an integral part of the rehoming process, supporting the delivery of our strategy by increasing the service so that Blue Cross can help more pets.
As a Volunteer Coordinator you will be responsible for recruiting and supporting a diverse team of volunteers. Working closely with the Centre Manager and Assistant Managers, you will ensure that our volunteers are fully integrated into the team, ensuring that the team welcome and collaborate with these wonderful people.
In addition to this, you will be building relationships with local communities and partners, promoting the benefits of volunteering to provide more targeted support.
This role is part time over a 2 week rota:
Week 1: Tuesday, Thursday
Week 2: Monday, Wednesday, Friday,
If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let’s work together to see if this is the role for you.
About you
You will be an excellent communicator with strong interpersonal skills and the ability to actively promote to a range of external stakeholders the work of Blue Cross and the benefits of volunteering. You will be a self-motivated individual with a focused, creative, and forward-thinking approach to volunteering and will enjoy the opportunity to be involved in a range of local volunteering events and national initiatives.
With the ability to work collaboratively and effectively with people at all levels, you will have a passion for ensuring that volunteers have the right opportunities to thrive in their roles.
You will be organised, flexible and analytical in the way you work, and you will enjoy working to targets and managing a diverse team of volunteers. With an approachable and supportive manner, you will be able to offer guidance and advice, and will have the confidence to deal with volunteer situations should they arise and be able to offer pragmatic solutions.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support volunteers and your colleagues.
Knowledge, skills, and experience
- Demonstrable experience of supervision or management of volunteers.
- Good experience of running and marketing recruitment campaigns for volunteer roles.
- Experience of working with local communities and promoting volunteer opportunities
- Working with and relationship building with a range of external stakeholders.
- Good experience of actively managing a bank of clients or volunteers
- High standards of verbal and written communication.
- Previous experience in working in a client focused environment where delivering a high level of customer satisfaction is the norm.
- Strong organisational, administration and analytical skills, including use of computerised systems.
- Good interviewing and recruitment skills
- An awareness of health and safety legislation.
- Current full driving licence.
- Ability to demonstrate, understanding and apply our Blue Cross values
It would also be great (but not essential) if you had:
- Qualifications in managing volunteers or similar.
- Training or coaching skills.
- Presentation skills.
- Working with animals, and knowledge of animal welfare.
- Organising events.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Please visit our website and complete the online application process before the closing date on Sunday 19th July 2026.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and personal development support.
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
We believe in a world where all pets enjoy a healthy and happy life with people who love them



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Role: Procurement Manager – part time
Salary: £24,000 per year (full time equivalent £40,000)
Hours: 22.5 hours per week
Contract type: Fixed term contract – 12 months
Location: Bath
About Alongside:
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England, providing outreach, accommodation and support. Our clients may be sleeping rough, fleeing abuse, rebuilding after trauma, leaving prison, recovering from addiction, or trying to settle safely in a new community. Whatever their starting point, we work alongside people to help build safety, stability and independence.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
About The Role:
As Procurement Manager, you’ll play a key role in ensuring our services are supported by high-quality, cost-effective contracts that deliver real value. You’ll lead on all aspects of procurement, overseeing the end-to-end process, from planning and sourcing through to contract negotiation and ongoing supplier management.
This is a varied and impactful role, where you’ll manage a diverse portfolio of contracts, including areas such as building maintenance, cleaning services, and energy provision. You’ll work closely with internal teams and external partners to ensure compliance, drive efficiencies, and maintain high standards across all services.
You’ll bring a strategic approach to procurement while remaining hands-on, identifying opportunities for improvement, building strong supplier relationships, and ensuring contracts align with organisational values and operational needs. If you’re passionate about delivering value and making a tangible difference behind the scenes, this is an exciting opportunity to do just that.
What You’ll Be Doing:
- Lead and manage end-to-end procurement and tendering processes, ensuring compliance with the Procurement Act for both above and below threshold contracts.
- Collaborate with internal teams to develop specifications and tender documentation, while maintaining accurate, auditable records of all procurement activity.
- Oversee procurement systems, and contracts register, ensuring data is up to date, transparent and well-managed.
- Provide expert advice, drive continuous improvement, and ensure all activities deliver value for money while supporting ethical and local sourcing priorities.
Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities
You can view the full job description by clicking here.
What We’re Looking For:
- CIPS Level 4 qualified (minimum) with strong experience in public sector procurement and a solid understanding of the Procurement Act 2023 and full procurement cycle.
- Excellent communication skills, with the ability to confidently manage and review high volumes of complex documentatio
- Highly organised with strong attention to detail, able to manage time effectively and meet deadlines in a fast-paced environment.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators
- Wellbeing related support/advice, and up to 6 free counselling sessions through our Employee Assistance Programme
- 27 days annual leave, including an extra day off for your birthday, plus bank holidays - increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff)
- 30% staff discount at Julian House charity shops
- 20% staff discount at Julian House bike workshops
- A generous and competitive pension scheme
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
Our Ethos
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks
We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Alongside is the new name for Julian House. We work with people experiencing social exclusion across the South and West of England.
The client requests no contact from agencies or media sales.
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life. We believe no one should face financial hardship in later life.
Our Helpline and expert advisers offer free, practical support to older people without enough money to live on. Through our grants programme, we support hundreds of local organisations working with older people across the UK.
We use the knowledge and insight gained from our support services and partnerships to highlight the issues experienced by older people in poverty and campaign for change.
We would love to find individuals from all walks of life and diverse backgrounds to join us on this journey.
Responsibilities and Person Specification:
This is a critical and influential role at Independent Age, reporting to the Head of Governance. The post holder will provide high-quality support across a broad and impactful portfolio, including risk management, procurement and contracts, governance, safeguarding and business continuity, helping to build a culture where accountability, learning and continuous improvement drive meaningful change.
Working closely with senior leaders and the Board, you will play an important role in enabling effective and confident decision-making across every level of the charity. This is an opportunity to contribute across a wide range of areas and to see the direct impact of your work on how the organisation functions and delivers its mission.
We are looking for someone with a genuine passion for risk management, alongside a strong understanding of not-for-profit governance best practice. You will also bring experience in at least one of the following areas: procurement, contracts management, third party contract risk, business continuity planning, policy management or safeguarding.
You will be an excellent communicator, confident working with senior stakeholders, with strong attention to detail and a proactive, can-do approach. Above all, you will take pride in getting things done efficiently and to a high standard and be motivated by the opportunity to work for a values-led organisation making a meaningful difference to older people.
This is a full-time role, 35 hours per week, which you can choose to work over five days or a 9-day fortnight.
If your experience doesn’t align perfectly with all of the above criteria but you do meet most of them and are excited about the role, we encourage you to apply anyway.
What it’s like to work at Independent Age:
We celebrate diversity at Independent Age and champion the differences that make each of us unique. We actively support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. We aim to attract and retain a wide range of talent and create an environment where everyone can feel safe, protected, welcome and included. In line with this, our office has many inclusive features, and there is no dress code.
We offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance, and fantastic learning and development opportunities. We also offer a number of enhanced leave provisions and benefits.
We know that a good work life balance helps us perform at our best and supports wellbeing. Flexible working hours and hybrid working is standard for all, but if you need a different form of flexibility, we are always happy to talk flexible working. Those contracted to work in the office are required to attend the office a minimum of 4 days per month. This role supports Board and committee meetings which may be held online or in the office, meaning availability to support with this is required.
You can find out more about what it’s like to work at Independent Age on the Careers page on our website.
Application Process:
To apply, please visit our website to submit a CV and a Supporting Statement, detailing how your skills and experience meet the criteria within the Job Description and Person Specification (please do not hesitate to contact us if you have specific requirements and need support to apply in an alternative format).
To support our commitment to equity, diversity and inclusion our hiring managers use anonymous shortlisting. Therefore, please do not include your name, photo, or information to indicate your gender or age in your CV and supporting statement. Please do not omit dates of employment. Please ensure the title of any uploads does not contain your name.
Independent Age is committed to safeguarding and follows Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and, if offered the post, we will require two employment references including your current or most recent employer. A Basic DBS check will be carried out for the successful candidate.
Closing Date: Tuesday 14 July, 23:59
1st Interview Dates: Tuesday 21 and Wednesday 22 July, online via Microsoft Teams
2nd Interview Dates: Wednesday 29 July, in person at our London Office (Avonmore Road)
Independent Age is the national charity focused on improving the lives of people facing financial hardship in later life.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join Citizens Advice Richmond as an Advice Session Supervisor
Citizens Advice Richmond, a local charity with over 85 years’ experience delivering free, independent and impartial advice, is seeking an experienced Advice Session Supervisor to join our team. This role is the backbone of our service quality: you’ll mentor and support our paid and volunteer advisers, champion quality, and help ensure clients across the borough receive the life-changing advice they need.
You will manage and supervise advice sessions across all channels – face-to-face, telephone and email – supporting advisers and assessors, carrying out quality assurance and independent file reviews, identifying training needs and keeping advice knowledge up to date. The role combines leadership, quality assurance and hands-on advice work within a friendly, diverse team.
The Opportunity: Why This Role Matters
This is an exciting opportunity to join our dedicated team as an Advice Session Supervisor. This role is the backbone of our service quality. You won’t just be managing sessions; you will be a mentor, a quality champion, and a key support for our passionate team of paid and volunteer advisers who are on the frontline of helping our community.
Working within a collaborative team of supervisors, you will ensure the advice we provide across all channels—face-to-face, telephone, and email—is of the highest standard. This is a role with real impact, where your guidance directly helps individuals develop their skills and ensures our clients receive the life-changing support they need.
For more information and how to apply, please see the job pack attached.
What We Offer
- Annual leave of 28 days per year
- A pension contribution scheme
- Flexibility, with hybrid working arrangements considered depending on service needs.
- A strong commitment to your professional development, with ongoing training opportunities
- A positive and supportive working environment in a friendly and diverse team
Role Purpose
The Relationship Fundraiser will support the Philanthropy Manager to secure and increase income through the charity’s Philanthropy strategy.
The post holder will support with developing a robust pipeline of prospects and will be responsible for managing a portfolio of new and existing major donor relationships. You will be creative and analytical and provide first class research, administration, relationship management and database skills and provide excellent donor stewardship.
Main Responsibilities
· Work with the Philanthropy Manager to prepare and implement creative donor cultivation and stewardship plans to secure new donors and develop current relationships, including:
- Creative cases for support with associated budgets.
- Adapting information for specific donors using different approaches for different audiences.
- Developing engaging thank you letters and reports.
· Manage an agreed portfolio of mid-value major donor relationships and prospects, with the support of the Philanthropy Manager and deliver excellent stewardship and tailored fundraising proposals.
· Provide timely and high-quality updates to donors on the charity’s activities and impact and value of gifts. Work with the Communications team to ensure that major donor supporters receive engaging and relevant marketing materials.
· Research and identify potential donors to build a strong list of prospects, matching against key fundraising priorities, to maximise opportunities and build a healthy prospect pipeline.
· Develop processes and systems to ensure the effective management of all relevant information, including keeping all records up to date on the CRM database (Sales Force) including all actions, communications and proposals in-line with the monthly KPIs and analyse to identify further opportunities.
· Support your line manager with income tracking and processing, contributing to financial targets, re-forecasts, budgeting and reporting.
· Be an active and supportive member of the Fundraising team and wider CBUK team, contributing to the Fundraising team’s development and targets as well as working collaboratively with colleagues.
· Ensure all associated activities are compliant with charity law, regulatory requirements and best practice, including those of the Data Protection Act and GDPR.
· Develop strong working knowledge of these areas of income generation and the wider fundraising and charity sector.
· Identify and complete relevant training, regularly reviewing relevant press and publications and keeping up to date with industry news.
· Represent the charity at meetings and events as required. This will sometimes require travel within the UK and occasionally an overnight stay.
Person Specification
Education/Professional Qualification
Essential
· Fundraising experience, preferably in a charity environment
· Experience of using a CRM database
· Experience of working with High Net Worth Individuals
· Excellent written and verbal communication skills
· Analytical approach to tasks
· Strong interpersonal skills
· Ability to multi-task and prioritise whilst maintaining excellent attention to detail
· Strong planning and organisation skills
· Strong IT skills with good working knowledge of Microsoft Office programme
· Ability to travel to meetings and events within the UK as required
Desirable
· Experience of using Sales Force database
Please don’t be discouraged from applying if you don’t meet every requirement listed in the person specification. We’d still really like to hear from you and learn more about the experience and strengths you can bring.
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 19th July 2026 at 5pm
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
For further details, please see the Recruitment Pack for this role.
The client requests no contact from agencies or media sales.
About us
Rainforest Foundation UK (RFUK) is a values-driven organisation working with Indigenous Peoples and local communities to protect the world’s rainforests and uphold their human rights. Since 1989, RFUK has partnered with forest peoples and grassroots organisations to secure land rights, challenge destructive industries, and influence laws and policies that safeguard forests and the people who depend on them.
Our mission is clear: to combine human rights and environmental protection to tackle deforestation. From the Congo Basin to the Amazon, our work has helped communities protect millions of hectares of rainforest. With a growing team of passionate advocates for social and environmental justice, we are committed to scaling up our impact to confront the accelerating climate and biodiversity crises.
About the role
The Head of External Relations is a key senior leadership role at Rainforest Foundation UK (RFUK) responsible for overseeing effective fundraising and communications strategies to support the organisation's work protecting rainforests and the rights of Indigenous Peoples and local communities.
Reporting to the Executive Director, this role is responsible for building RFUK’s external profile and support for its ambitious 2033 vision to scale up community-led protection of tropical forests. The position combines strategic communications, outreach, targeted campaigns, and media engagement to connect RFUK’s impactful programmes to its growing audience, supporters and funders.
This a key role in the organisation, managing a small team, working closely with the Programmes team to craft compelling narratives that drive engagement and action, with the Operations team to ensure financial sustainability, and with the Executive Director to create and implement targeted fundraising strategies.
About you
This role requires a strong commitment to social and environmental justice, the ability to form and cultivate relationships with a range of different groups, and the ability to communicate complex issues persuasively.
You’re an experienced leader with a proven track record in both strategic communications and fundraising. You’re a creative communicator who can turn complex issues into persuasive, accessible messages that drive change and support for our mission. You know how to secure significant income from foundations, corporates, individuals and major donors, and you’re confident in building long-term relationships with diverse stakeholders. You thrive on collaboration, motivate teams to achieve ambitious goals, and bring resilience and cultural sensitivity to everything you do.
Job description and benefits
Please download the full job description from our website. We offer 30 days annual leave, 4% pension contributions, Employee Assistance Programme, learning and development allowance, and four weeks of work-from-anywhere flexibility.
Location
This role is offered as a hybrid role based in our Bethnal Green, London office. The postholder will be required to work in the office 2 days per week during their 6-month probation period. This can be reviewed with their Line Manager thereafter.
Application Process
To submit your application, kindly complete the online application form by 9AM, Friday 10 July. Please be aware that the form will be anonymised for review by the panel.
Please note that CVs will not be considered.
We strongly encourage all candidates to read the Recruitment FAQs page on our website before submitting their application.
Regrettably, due to the large number of applications we usually receive, it is not possible to write to you should you not be shortlisted for an interview. If you have not heard from us within 10 working days of the closing date, please assume that your application has not been successful on this occasion.
Initial interviews with shortlisted candidates will be held online on Thursday 16 July. Please let us know in your application if you are available to attend an interview.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Lord’s Taverners
The Lord’s Taverners exists to positively impact the lives of young people facing the challenges of inequality. Through inclusive and transformative cricket programmes, we empower young people with disabilities and from disadvantaged communities across the UK and beyond.
We are now seeking an organised and proactive Visually Impaired Cricket Development Officer to join our People & Programmes directorate. You will deliver and coordinate Super 1s VI community hubs in targeted areas, ensuring sessions are inclusive and accessible for young people aged 8–25 with a visual impairment, and support the delivery of a year-round programme that promotes positive social outcomes, helping young people build confidence, skills and connections through cricket.
The Role
The Visually Impaired Cricket Development Officer will give more young people with a visual impairment the chance to play cricket regularly by growing and delivering the Super 1s programme in targeted areas, attracting new participants, and supporting coaches to build their skills and confidence.
About You
You will be an organised, proactive and people-focused individual with a passion for disability sport. You’ll bring strong communication skills, confidence, and a positive, can-do approach to working as part of a busy team.
You will bring:
- Effective communication skills, with reliable teamwork and interpersonal skills
- The ability to collaborate and build partnerships
- Strong organisational and planning skills
- The ability to work independently and use initiative
- Willingness and ability to travel as required.
- A proactive, positive approach.
At Lord’s Taverners, sport is a means to an end. We are looking for people who share our belief in sport’s power to change lives, and who are motivated by impact, inclusion and opportunity for young people.
Safeguarding
Our organisation is committed to safeguarding and promoting the welfare of children and young people, and we expect all staff and volunteers to share this commitment.
This role requires an enhanced DBS check and is exempt from the Rehabilitation of Offenders Act 1974. In line with statutory guidance, applicants do not need to disclose youth cautions or any protected convictions or cautions.
As part of our safer recruitment practices, an online search will be carried out on all shortlisted candidates.
Benefits:
- 25 days annual leave + Bank Holidays
- Five additional holiday days between Christmas and New Year – Dates vary annually
- Pension contribution of 6%
- Group Income protection (long-term incapacity pay)
- Critical illness Cover
- Group Life assurance (death in service)
- Health Cash Plan
- Enhanced maternity and paternity leave pay
- Employee Assistance Programme
- Two volunteering days
- Birthday day off
- Season ticket loan
- Flexible Working
- Wellbeing plan
Application Instructions
As part of your application, please submit:
- Your CV, and
- A written response (maximum 500 words) to the following question:
“Please describe a time when you have developed sporting provision for young people. Briefly outline the challenge, action you took and the impact your work had on outcomes. Please focus on your individual contribution rather than a team activity and use an example from working with disabled or disadvantaged young people where appropriate.”
We will not accept applications that do not complete this task, or applications that upload a cover note in place of the required written response.
Key Dates
Applications open: Wednesday 1st July
Application deadline: 23:59 on Wednesday 15th July
Please note we may close the vacancy early if we receive exceptional applications. Should this occur, all applicants will be notified.
First stage interviews scheduled: Wednesday 22nd July
Second stage interviews scheduled: Wednesday 29th July
Interview Process
First Stage (In Person)
The first stage will take place in person at our HQ and will last 45 minutes in total. The session will include:
- A 30-minute task/activity
- A 15-minute debrief with the hiring managers
Second Stage (Online)
Shortlisted candidates who progress to second stage will be invited to a 60-minute online interview, comprising:
- 45 minutes of competency-based questions
- 15 minutes for further conversation about the role
Interview questions will be shared with shortlisted candidates in advance to support preparation.
Accessibility
We want every candidate to feel comfortable and able to perform at their best. If you require any adjustments or support to take part in the interview process, please let us know and we will be happy to accommodate.
Deliver high quality cricket programmes that will empower young people facing inequality to make positive choices, improve their health and wellbeing
The client requests no contact from agencies or media sales.
37 hours per week / permanent / working Monday to Thursday 0900-1700, Friday 0900-1630.
YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.
We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.
We are here for children and young people, many of whom face multiple challenges and need our support.
Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.
We are seeking an experienced and strategic leader to take ownership of our Asset Management and Income functions, driving the performance, sustainability and compliance of our diverse property portfolio. This role will be responsible for shaping and delivering a forward-thinking asset management strategy that aligns with organisational goals, ensuring our homes meet all regulatory standards while delivering excellent repairs, voids and customer satisfaction outcomes. You will lead on investment planning, data-driven decision making, building safety, and environmental sustainability, including decarbonisation and energy efficiency initiatives. Working collaboratively across teams and with residents, you’ll ensure that services are responsive, informed by feedback, and deliver real value for money.
Alongside this, you will oversee a high-performing income function, leading the delivery of customer-focused income collection services and ensuring effective management of leases, arrears and financial performance. You will drive improvements through digital innovation, strengthen financial resilience for residents, and ensure compliance with welfare and regulatory requirements. As part of the senior leadership team, you will play a key role in shaping organisational culture, leading and developing teams, and contributing to continuous improvement across services. This is a unique opportunity to make a lasting impact by optimising assets, enhancing service delivery, and supporting communities across Sussex and Surrey.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Experience and Knowledge
We are looking for a highly experienced and strategic leader with a strong background in asset management within social housing or a similar sector. You will bring significant senior leadership experience, with a proven track record of delivering high-performing, customer-focused asset management, repairs, and maintenance services that achieve excellent value for money. A recognised professional qualification (MCIOB or CIH Level 4/5, or willingness to work towards Chartered status) and a commitment to continuous professional development are essential.
You will have a deep understanding of regulatory and legislative requirements relating to housing, alongside strong expertise in welfare benefits and their impact on residents and service delivery. Experience in leading change, implementing best practice, and driving continuous improvement is key, as is your ability to manage contracts, budgets, and performance to meet organisational targets. You’ll also bring strong financial acumen and experience of delivering against KPIs in a complex, fast-paced environment.
As a leader, you will be a strategic thinker with excellent analytical and decision-making skills, able to use data and insight to inform direction and performance. You will build strong relationships quickly, influencing a wide range of stakeholders, including Boards and external partners. Strong communication and presentation skills are essential, alongside the ability to manage competing priorities and navigate challenging situations with professionalism and resilience.
You will also demonstrate strong digital capability, including experience of asset management systems and MS Office 365, and a clear commitment to fostering a positive, inclusive, and high-performing culture. An understanding of (or willingness to develop knowledge of) working with young people with complex needs and psychologically informed environments is desirable, aligning the built environment with the needs of those we support.
CLOSING DATE: Sunday 19th July at midnight.
PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.
An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility If you require assistance or have questions regarding the application process, please do contact us.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity check.
Our mission is to help children and young people have a fair chance to be who they want to be.

Director of Operations – Finance & Support Services
Dartington (& Torquay as required)
Working Hours: 37.5 hours per week, 52 weeks per year, ideally Monday-Friday 08.30-16.30
Salary: £51,663.00 - £59,597.00 per annum (DOE)
Are you a skilled operations professional with a background in finance?
We have a brand-new opportunity at Lifeworks Charity, for a Director of Operations (Finance & Support Services) to play a crucial role in our Central Support team. You will drive the sustainable growth and operational efficiency of the charity, directly contributing to our charitable impact.
You'll blend your financial expertise with your keen eye for operational oversight in this hybrid role, ensuring our resources are managed effectively to benefit the young people and families we support.
Who we are:
Since 1996, we've been empowering people with learning disabilities in Devon to achieve their dreams and build fulfilling lives. Our core values of kindness, respect, and positivity guide everything we do.
What you’ll do:
Finance
- Manage and maintain all financial aspects of the charity, including (but not limited to), budgeting, forecasting, reporting, ledgers, balance sheets, bank reconciliations, debtor accounts, cash flow management, insurances, property and procurement.
- Take a lead on the development of financial and fundraising processes and strategies.
- Manage and be the main point of contact for all aspects of ESFA and DfE funding compliance and reporting.
- Lead a small team to deliver outstanding support to the charity and act as a key financial advisor to managers across the organisation.
- Produce clear and concise monthly management accounts and provide financial insights to senior managers and the Board of Trustees.
- Working closely with external auditors, prepare and oversee our year end accounts.
Operations
- Ensure that charity governance and compliance is upheld, by contributing to record maintenance, managing registers and supporting with reviews of policies and procedures.
- Work with our external IT partners to manage our technology. You will make sure that the correct infrastructure, systems and processes are in the right place at the right time.
- Lead on IT security for the charity, implementing regular reviews to monitor compliance.
- Act as the Data Controller and manage all areas of data protection regulations, always prioritising data security.
- Develop and review charity policies as necessary, ensuring they align with best practices and legal requirements.
- Ensure compliance of Health and Safety policies, liaising with external advisors to maintain safety within the workplace.
Last but not least, we are looking for someone that is an advocate for people with learning disabilities and shares our common goal of making sure the people we support achieve their best lives with us. You may not be involved in the day-to-day work with our service users, but the work you will do is vital to the success of our charity.
What we're looking for:
You'll be a motivated and experienced professional who is passionate about making a difference. You should be:
- ACCA/CIMA/ACA part-qualified with significant experience (or fully qualified is a bonus!).
- A proven leader with the ability to inspire and develop a team.
- An expert in financial management, from budgeting to reporting.
- An excellent communicator who can clearly explain complex financial information to all audiences.
- Experienced in managing a broad portfolio, ideally including Health and Safety, IT, or facilities.
- Knowledgeable about governance frameworks and risk management.
If you are a strategic thinker with a hands-on approach and a desire to contribute to a vital cause, we would love to hear from you.
We're passionate about supporting our staff just as much as we are about supporting our service users. When you join our team, you can expect:
- An hourly rate above the Real Living Wage
- A holiday entitlement of 33 days’ holiday (inclusive of bank holidays)
- A fully funded DBS check and update service to ensure a smooth onboarding process
- Access to valuable resources including an employee assistance program to support your mental and emotional health
Building a diverse and safe team:
At Lifeworks, we're committed to fostering a workplace that reflects the diversity of our community. As a Disability Confident Employer, we actively encourage applications from individuals with disabilities who meet the job criteria, and we guarantee qualified candidates with disabilities an interview.
Lifeworks is committed to safeguarding and promoting the welfare of children, young people and adults at risk. To achieve this commitment, we will ensure the continuous development, improvement and review of robust safeguarding processes and procedures that continuously promote a culture of vigilance in respect of safeguarding within our organisation. All staff undergo Safer Recruitment checks which include pre-employment checks, reference checks, and a DBS check with Barred List checks (where applicable).
Early applications encouraged!
This vacancy is scheduled to close on the 19th of July, but may close earlier if suitable candidates are identified. So, to ensure your application is considered, ensure you apply early!
The interview format will consist of 3 parts; a formal interview assessment, a short presentation and a Q&A with staff members. If you are selected for interview, further details will be shared ahead of the above date.
Apply today and tell us why you'd be a great fit for our team.
Please note that this role was previously advertised as Operations Manager. We ask that previous applicants of this role need not reapply.
We’d appreciate no contact from agencies regarding this role. We are only accepting direct applications.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Men are dying too young – and it doesn’t have to be that way.
Around the world, men are facing a health crisis: prostate cancer, testicular cancer, poor mental health and suicide. At Movember we’re on a mission to change the face of men’s health by making it easier for men to talk, act and live longer healthier lives.
Every project, every campaign, every idea adds up to real change. You’ll be part of a purpose-fueled crew who believe making an impact and having fun should go hand in hand. Your mission is calling.
DO GOOD. Work for Movember.
Your Mo-Mission (should you choose to accept it):
Movember has an ambitious five-year strategy, and this nine-month contract role sits right at the heart of making it happen. As Project Manager, Global Fundraising, you'll be the connective tissue between Movember's global and local fundraising teams, keeping complex, multi-workstream initiatives moving on time, on scope, and on target across every market we operate in.
Working closely with the Global Director of Mass Fundraising, the Global Director of Markets, the Interim CEO, and the Campaign Steering Committee, you'll help design and deliver the annual Global Campaign Plan, manage the cross-functional Campaign squad, and develop fundraising initiatives that local teams across six markets can actually bring to life. That means building clear briefs, practical toolkits, and implementation guidance that translate global ambition into local execution, and then partnering with those local teams to make sure they have everything they need to succeed.
On any given day you might be managing project plans and timelines, facilitating steering committee sessions, identifying risks before they become problems, tracking KPIs across markets, or supporting the Interim CEO on organisation-wide delivery of the One Mo Plan. You'll also shape and embed best-practice project management methodologies that scale, and lead retrospectives that make Movember smarter year after year.
This is a global role, and that means some out-of-hours collaboration across time zones is part of the deal. Based in London and reporting to the Global Director of Fundraising, this is a full-time, nine-month fixed-term contract for someone who combines genuine fundraising expertise with serious project management discipline, and who thrives on bringing order to complexity without losing sight of the mission.
No Moustache Required - but the following are:
-
5+ years of experience across project management and fundraising, with a track record of delivering complex, multi-workstream projects on time and to target
-
Proven experience designing and delivering fundraising initiatives, including the development of toolkits, briefs and implementation resources for local market teams
-
Strong experience working with cross-functional or geographically dispersed teams, with the ability to coordinate and align across time zones and organisational levels
-
An influential stakeholder manager, comfortable negotiating, challenging, and bringing people along at all levels, including senior leadership and local market leads
-
An excellent communicator: clear, calm, and confident presenting to a range of audiences including international stakeholders and board-level leadership
-
Strong attention to detail without losing sight of the bigger picture
-
A creative, pragmatic and solutions-focused mindset, with the ability to balance global consistency with local market flexibility
-
Proficiency in project management tools, preferably Asana, alongside platforms such as Box and Salesforce
Not Mission Critical - but for extra bonus points:
-
Experience working in a global organisation with cross-market fundraising responsibilities
-
Familiarity with CRM best practice, particularly Salesforce, in a fundraising or campaign context
GOOD CAUSE:
Working for Movember, you’ll help turn ideas (and moustaches) into millions for men’s health. Every bit we raise changes the face of men’s health by funding research, improving treatments, and supporting programs that help save lives.
We’re even shaping government policies on men’s health worldwide. By meeting directly with lawmakers, and helping them understand how more investment on men’s health benefits not just men, but all the communities they serve.
GOOD VIBES:
We love weekends. That’s why our Fridays finish early for nine months of the year. But we also love our office vibe. Because here, it always feels like something big is about to happen. Be it an office-wide surprise birthday party (with cake!) or an open invite for all to hit the pub.
Come the hairy season, the energy cranks up. We’re talking celebrity visits. Live stunts on-site for TV and radio. And when we hit a fundraising milestone, the office gong might even go off. But, for those who prefer calm, no probs: hybrid working means you work where you feel best.
GOOD CREW:
Spoiler alert: we’re a no-ego, all-impact crew. That means everyone gets a say, from new starters to those leading the charge. Collaboration over hierarchies, curiosity over rigid process. And it’s true across all our offices worldwide. We work as one, sharing expertise and celebrating wins. All in the name of making the biggest impact across the globe. United, we Mo.
Being different is how we started. And it’s also helped us raise $1 billion for men’s health. So, we know the power of diverse experiences, skills and perspectives.
Movember is committed to promoting a diverse and inclusive community and workplace - a place where we can all be ourselves, and each have the equal opportunity to succeed and be recognised for our unique contribution. We value the experiences, skills and perspectives of all individuals and actively encourage applications from people with diverse backgrounds. We make recruitment decisions based on applicants’ skills, experience and knowledge, ensuring all applicants are treated fairly.
Do you want to DO GOOD?
If so, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Life Charity, our volunteers are at the heart of everything we do. They give their time, skills and compassion to support women, families and communities across the UK. We’re looking for a passionate and organised Volunteer Experience and Engagement Officer to help us recruit, engage, support and celebrate our volunteers, ensuring they have a positive and rewarding experience from their first enquiry through to long-term involvement.
Accountable to: HR Advisor, Retail and Volunteer Operations Manager
Location: Home Based with travel to sites around the UK and to the Leamington Spa Office
Contract Information: 21 hours per week across a minimum of 3 days/Permanent
Salary: £15,288 actual (£25,480 FTE)
Benefits:
- 25 days holiday plus bank holidays (pro-rota for part time contracts)
- Pension Scheme
- Flexible working arrangements
- Birthday leave after 1 years’ service.
- Paid mileage for travel to locations other than base location.
Internal Relationships: Directors and Heads of departments/HR Team/All staff within Services and Income Generation Teams
External Relationships: Volunteer Centres/Local Communities/Local Councils/Associations that support volunteer management/Training providers
The Volunteer Experience & Engagement Officer plays a key role in ensuring that volunteers have a positive, meaningful, and impactful experience with the charity. This role is responsible for recruiting, supporting, engaging, and retaining volunteers, while fostering a strong sense of community and alignment with the organisation’s mission.
Key Responsibilities
Volunteer Recruitment and Onboarding
- Develop and deliver effective volunteer recruitment strategies
- Manage volunteer applications, interviews, and selection processes
- Coordinate onboarding, inductions, and training sessions
- Ensure all volunteers are safely and appropriately onboarded (including checks where required)
Volunteer Experience and Engagement
- Act as the main point of contact for volunteers, providing ongoing support
- Design and implement initiatives to enhance volunteer satisfaction and engagement
- Organise events, recognition programmes, and feedback sessions
- Build a strong, inclusive, and motivated volunteer community
Retention and Development
- Monitor volunteer engagement and identify opportunities to improve retention
- Provide opportunities for skills development and progression
- Address concerns and resolve issues in a timely and supportive manner
Communication and Coordination
- Maintain regular communication with volunteers through newsletters, updates, and meetings
- Work closely with internal teams to match volunteers to suitable roles
- Ensure clear role descriptions and expectations for all volunteer positions
Monitoring and Reporting
- Track volunteer data, hours, and impact
- Collect feedback and evaluate volunteer programmes
- Produce reports on volunteer engagement and outcomes
Safeguarding and Compliance
- Ensure all volunteering activities comply with organisational policies and safeguarding standards
- Promote a safe, respectful, and inclusive environment for all volunteers
Key Outcomes
Growth in Volunteer Base
- Increase in the number of active volunteers
- Strong pipeline of new applicants from diverse backgrounds
- Reduced time to recruit and onboard new volunteers
High-Quality Volunteer Experience
- Positive volunteer satisfaction scores (e.g. via surveys/feedback)
- Volunteers report feeling valued, supported, and connected to the mission
- Consistent delivery of a structured and welcoming onboarding experience
Volunteer Retention & Commitment
- Improved volunteer retention rates over time
- Increased average length of volunteer engagement
- Higher levels of repeat participation and commitment
Engagement and Community Building
- Regular and well-attended volunteer events, communications, and initiatives
- Strong sense of community and belonging among volunteers
- Increased participation in engagement activities (meetings, training, events)
Effective Volunteer Deployment
- Volunteers are well-matched to roles aligned with their skills and interests
- Positive feedback from internal teams on volunteer contributions
- Reduced gaps in volunteer coverage across departments
Measurable Impact of Volunteering
- Clear tracking of volunteer hours and contributions
- Demonstrable impact of volunteers on service delivery and beneficiaries
- Ability to evidence volunteer value for reporting and funding purposes
Strong Communication and Relationships
- Consistent, clear, and engaging communication with volunteers
- Positive relationships between volunteers and staff teams
- Timely response to volunteer queries and concerns
Compliance and Safeguarding
- All volunteers appropriately trained and compliant with policies
- Safeguarding standards consistently upheld
- Minimal incidents due to clear processes and proactive management
The client requests no contact from agencies or media sales.
