Hours:  Full-time (35 hours per week; Monday to Friday, 09:00 to 17:00)

Salary:  £30,000 to £42,000 per annum FTE, depending on experience, plus 6% contributory pension scheme

The Anna Freud National Centre for Children and Families supports distressed children and their families through innovative therapeutic practice and research, training and promoting awareness of mental health issues. In April 2019, the Centre opened its new Centre of Excellence located in King’s Cross.

The Centre values diversity and aims to have a workforce that reflects this. We encourage applications from all sections of the community.

The post-holder will work with the Senior Programme Manager in the Family Hubs team to support the Centre with setting up and delivering the Department for Education funded National Centre for Family Hubs. The National Centre will be a virtual resource hub and learning network (supporting by a series of dissemination events) to champion Family Hubs and spread best practice/evidence on integrated family service models to Local Authorities across England.

The Programme Manager will manage a small national team of staff, with direct line management of four Regional Coordinators and five Regional Local Authority Advisors. The Programme Manager will also complete the roles and responsibilities for the Regional Coordinator for London and the South East, including working to engage and consult with a number of Local Authorities in this region to implement Family Hubs in their area.

The post would be suited to a resilient, motivated, organised, creative, adept in managing projects, and developing relationships.

The post-holder will be home-based/remote working during the ongoing COVID-19 pandemic; thereafter the Anna Freud Centre, 4-8 Rodney Street, London N1 9JH and occasional travel will be required predominantly within the London area.

Please email Recruitment @ annafreud .org if you require assistance or experience difficulties in applying. Please note all our posts require candidates to have the Right to Work in the UK at the time of applying and we do not hold a sponsorship licence.

Contract duration
May 2021 to March 2023

Closing date for applications
Midday (12pm), Wednesday 12 May 2021.

Notification of interview
Shortlisted applicants will be notified no later than Friday 14 May 2021.

Please note: due to volume of applications expected, we will be unable to notify unsuccessful candidates.

Interviews
Interviews will be held on Monday 17 and Tuesday 18 May 2021.

How to apply
For more information about this role and to apply, please go to annafreud. org/ vacancies/

We are unable to accept CVs and kindly request no contact from agencies.

UKGBC is seeking an experienced professional to deliver its membership strategy by engaging existing and attracting new members in order to achieve its mission to radically improve the sustainability of the UK built environment. This exciting role is industry-facing, closely working with over 500 UKGBC members spanning the entire built environment value chain, to ensure that they maximise the value of their membership, and to extend and strengthen existing relationships with them. It will feed directly into UKGBC’s business planning processes and help design propositions that provide members with the solutions, tools and guidance they require to radically improve the sustainability of the built environment. 

This important role will work closely with the Director of Membership & Operations to ensure alignment, consistency and efficiency in the way UKGBC engages with members and articulates the value proposition for income generating activities.

Company Overview 

UKGBC is an industry-led network with a mission to radically improve the sustainability of the built environment.It is a charity with over 500 member organisations spanning the entire value chain, we represent the voice of the industry’s current and future leaders who are striving for transformational change. We inspire, challenge and empower our members, helping them to identify and adopt the most sustainable, viable solutions. We also engage our members in advocating a progressive message to government, informing and influencing policy. Our vision is a built environment that enables people and planet to thrive by: 

• Mitigating and adapting to climate change
• Eliminating waste and maximising resource efficiency
• Embracing and restoring nature and promoting biodiversity 
• Optimizing the health and wellbeing of people
• Creating long-term value for society and improving quality of life 

Job Description 

The purpose of the role is to develop and deliver a membership strategy which fulfils UKGBC’s Annual Operating Plan in terms of income and impact, and ensure that member engagement processes and outcomes are competitive and fit for purpose.

Principal Accountabilities

Member engagement  

• Lead the implementation of the refreshed member engagement strategy to ensure that UKGBC is proactively engaging with its membership. Includes using membership KPIs and Salesforce data to identify priority members with whom to focus engagement.
• Be recognised by members as the main membership lead regarding their overall engagement with UKGBC and keep members up to date with specfic activities they could benefit from. 
• Lead a regular review of membership value proposition including review of benefits, customised sectoral models and regularly updated membership collateral.
• Identify and actively promote opportunities within existing and prospective members for UKGBC revenue generation through bespoke solutions, events, program sponsorship and other funding opportunities. 
• Facilitate UKGBC’s Member Advisory Group and other member forums, workshops and events as appropriate 
• Undertake key account management duties for selected Gold Leaf members to ensure that they are deriving significant value from engaging with UKGBC. 
• Lead the annual Member Impact Survey/ interview process to ensure that UKGBC obtains and acts upon relevant and timely member feedback on its activities.
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive improved member engagement, ensuring UKGBC maintains more and better information on member businesses, such as number of individual contacts and location of regional offices

Member recruitment  

• Continuously review UKGBC's membership model to ensure it works for existing and new parts of the property and construction sectors in order to accelerate the achievement of UKGBC’s mission.
• Lead the recruitment of new members with a view to growing UKGBC’s penetration across the entire property and construction value chain. 
• Provide strategic input and practical support for membership recruitment in English regions and devolved countries. Includes providing support and tools to build capacity and confidence for local network coordinators..
• Represent UKGBC at conferences and events to raise our profile as widely as possible, promote our activities, and identify and convert new member prospects. 
• Lead the full exploitation of UKGBC's CRM system, Salesforce, to drive member recruitment. 

Business planning  

• Capture, analyse and report on member feedback obtained through member engagement meetings, interviews and surveys to UKGBC’s senior leadership team alongside recommendations for improved engagement.
• Provide timely and practical input to UKGBC’s annual operating plan including during the creation of the business plan for the following year. 
• Inform and influence the design of ongoing activities aimed at engaging the membership in research, best practice and innovation in order to transform the industry. 

UKGBC team activities  

• Take part in regular meetings and away days related to UKGBC operations and workstreams. 
• Champion the organisational culture and the UKGBC Way (values into action framework) by adopting a solutions-driven, positive, and efficient attitude
• Upskill the team drawing upon personal experience on relevant topics and capabilities – eg facilities management, investment appraisals, business case etc. 
• Demonstrate agility and flexibility to perform duties that may be outside core accountabilities. 

Decision making authority (eg strategy – impact on business; customers/stakeholders; people – leadership and teamwork; process – operational effectiveness and controls 

 Without reference

• Project management
• Internal & external member engagement meetings 

With reference 

• Programmatic decisions
• Resource allocation 
• Member recruitment and retention strategy including fees 

Key competencies 

Essential

• Deep knowledge of the UK property and construction industry, with an existing network of contacts within UKGBC membership 
• Strong commercial awareness, including experience of business development, marketing and pricing
• Excellent written, verbal and presentation skills
• Excellent planning, organisational and project management skills 
• Emotional intelligence and an aptitude for developing and maintaining strong stakeholder relationships 
• A self-starter with independent judgement and work planning, also able to work well as part of a team 

Desirable

• Solid understanding of UKGBC’s model of change and member value proposition 
• Ability to facilitate sessions with a wide spectrum of stakeholders
• Ability to think creatively to solve problems and deliver positive impact 
• Strong qualitative research and analysis skills 
• Knowledge of the market across different UK regions 

Knowledge, experience and qualifications

Essential 

• 5-7yexperience of working in the built environment industry / sustainability sector 
• Extensive knowledge and experience of corporate sustainability practice and the particular issues facing the built environment sector 
• Ability to network with & draw benefit from other trade, NGO, government and academic organisations associated with the built environment 

Desirable

• Degree in relevant sustainability and building related subject.
• Property, construction, or sustainability related professional qualifications such as from RICS, RIBA, IEMA. 
• Experience of designing or implementing client relationship management strategies and plans 
• Experience using Salesforce or another CRM system 
• An interest or understanding in system change / business transformation
• A personal interest in enviromental and social issues 

Terms & Conditions  

Place of Work: In line with COVID 19 Government Guidance, UKGBC colleagues are expected to work from home. When permitted, Building Centre, 26 Store Street, London WC1E 7BT 

Hours of work: 37.5 hours with flexible working

Holidays: 28 days per annum pro rata, plus 3 days between Christmas & New Year plus public holidays.

Salary & benefits: Based on experience

Length of contract: Permanent 

Start date: ASAP 

UKGBC is committed to providing equal opportunities to all existing and prospective employees. We aim to be inclusive to everyone regardless of ethnicity, religious beliefs, gender, marital status, age, disability, sexual orientation or political beliefs. 

Sounds great? 

Apply now  sending a copy of your CV and a covering email explaining in no more than 250 words why you would be amazing in this role and the earliest date you can start. Applications will be assessed as they are received and until the lucky candidate has been appointed.

TPP Recruitment working currently working closely with an amazing Disability charity as they look to recruit a Supporter Retention Manager to join them for a 9 month period. This is an amazing time to join this ambitious team as the look to make the most of the continued investment they have received and the success they are having.

The Supporter Retention Manager will be tasked with the development and delivery of direct marketing activities that inspire and motivate supporter to continue their support and contributions. You will manage over a programme that includes newsletters, upgrade and reactivation programmes, raffles, PSMS and telemarketing activities. An important part of this role and for them to continue their success is the presenting of campaign proposals with the aim to improve supporter engagement activities. Part of the role will be to manage over the 2 Fundraising Executives, ensuring you have clearly set out their targets as well as personal development plans. You will also be responsible for managing over all suppliers, maintaining agreed levels of service and processing supporter's data.

Job title: Supporter Retention Manager
Location: London
Contract length: 12 months
Salary: £35,225

They are looking for a candidate that has solid experience within Direct Marketing, delivering successful campaigns across a variety of different channels. Key to this role will be knowledge of different approaches, having experience delivering through telemarketing, raffles and digital. You will have experience managing a relationship with suppliers/external agencies, ensuring campaigns are delivered on time and with the right message. You will have experience line managing a team, being key to their personal development and success of their work. Finally, they will be looking for someone who is confident analysing data, using this to drive successful campaigns.

If this role has taken your interest, have the necessary skill set and experience that is vital for this role then I would be keen to have a conversation with you. Please submit to TPP Recruitment today a copy of your most up to date CV along with your contact details.

TPP Fundraising and Development team are delighted to be supporting an amazing disability charity as they look to recruit a Supporter Acquisition Manager into their successful fundraising team. This is a great opportunity for an experienced fundraiser looking for a role that will give you the variety of multi-channel campaigns as well as developing new approaches.

Job title: Supporter Acquisition Manager
Charity cause: Disability
Salary: £35,225
Location: London with home working

As the Supporter Acquisition Manager, you will be responsible for managing over the acquisition programme, delivering a range of campaign utilise a variety of channels such as direct mail, DRTV, PSMS and digital. This is an exciting time for the team as they look to build upon their success and invest in new campaigns to attracted new supporters. Preparing and presenting new campaign proposals to the Head of department, along with the continued testing and innovation of products that are offered to their audiences. You will work closely with the Retention and Development Manager to ensure there is consistent communication to all supporters as well as an effective welcome plan in place. Another key relationship within this role is with the data team to ensure there are accurate and effective reconciliation as well as reporting on key performance indicators.

They are looking for a candidate that has solid experience within Individual Giving, delivering successful campaigns across a variety of different channels. Key to this role will be knowledge of different approaches, having experience delivering through DRTV, PSMS, direct mail, inserts, telephone and digital. You will have experience managing a relationship with suppliers/external agencies, ensuring campaigns are delivered on time and with the right message. You will have experience line managing a team, being key to their personal development and success of their work. Finally, they will be looking for someone who is confident analysing data, using this to drive successful campaigns.

If you have read through this role with great interest, have the necessary skill set and experience that is vital for this role then I would be keen to have a conversation with you. Apply within and we can arrange a time to chat.

About the role

Sense has an exciting opportunity for someone to join our successful Engagement team as our Supporter Acquisition Manager. This full time position will initially be homeworking, but will be based at our head office in King’s Cross, London, post pandemic. 

The Supporter Acquisition Manager will lead in the planning and delivery of our key supporter acquisition campaigns via channels including DRTV, direct mail, PSMS and digital marketing. Sense has identified our acquisitions offer as a key area of investment, and this role will be responsible for driving growth. Responsibilities will include:

Leading on the development and implementation of our Individual Giving supporter acquisition strategy, annual plans and budgets 
Preparing and presenting campaign proposals.
Project managing significant direct marketing campaigns 
Proactively monitoring and reporting on strategy and campaign performance.
Collaborating with other Engagement teams and the wider organisation to increase support from other audience groups.

Key skills and experience

Experience of a range of direct marketing techniques within a charity or not-for-profit organisation.
Demonstrable project management skills.
Strong communication skills, with the ability to manage relationships with a range of stakeholders.
High level of IT literacy, including the full Microsoft Office suite and fundraising software, ideally Raiser’s Edge

For a full job description and person specification please see the link below.

About Sense

For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. We would recommend that you read the candidate guidelines, job description and person specification before applying.

If you require an application in another format, please contact the recruitment team.

Sense is committed to equality, diversity and inclusion in all of its work. We want to ensure that the diversity of our workforce is reflective of the people we support and the communities we serve.

For the right person, with the right mindset, working as Noah’s Ark’s Supporter Engagement Officer really should be a formative step in your career. If you’re ambitious about your career, and looking for a charity which can support you in pushing forward in a busy and responsible role, please read on and apply.

Noah’s Ark Children’s Hospice has been on a major upward trajectory in recent years – more children supported, more major hospitals partnered with, and more supporters donating. We’ve transformed from being an enthusiastic start-up, to a serious player delivering major impact. So what next?

Typically around 75% of our income is derived from a relatively small number of supporters who are managed by our Philanthropy Team. We need to diversify our income streams and de-risk the charity’s financial sustainability in the process. As well as acquiring new one-off donors and fundraisers, we aim to build a sector-leading regular giving club with tens of thousands of supporters donating monthly. The financial security provided by this low-risk regular income will enable the charity to expand at scale and ultimately enable an improved quality of life, and death, for many more of the over 2,400 seriously unwell babies and children who could be benefitting from Noah’s Ark’s support.

So, how will the successful applicant to this role play their part?

Firstly, we need to look after our supporters in a highly engaging and reliable way, strengthening their trust of the charity and fostering their loyalty. Relationship fundraising is our team’s bedrock – this will be the perfect environment to hone your supporter care skills. Secondly, we need to harness the power of data. Efficiently managing data will be key to Noah’s Ark’s growth and sustainability – indeed it is an increasingly vital part of any successful fundraising team’s strategy. We have recently appointed two sector-leaders in the supporter engagement/digital space, with excellent experience at some of the UK’s biggest charities. So, again you will be supported and developed by sector leaders.

We are looking for an intelligent, expansive thinker with a high level of determination and rigour. You will relish a busy workload and be able to keep a cool head under pressure. You will be highly articulate, have a positive manner and be very organised. You will welcome professional challenge. Bringing new ideas to life requires gumption and self-belief – you will have both in spades.

Previous experience of supporter engagement or customer services is desirable, as is experience of working with a CRM database. For the right person, we will still consider your application if you haven’t worked with a CRM database before but can otherwise demonstrate your computer literacy, willingness to learn at pace and take on responsibility from the off.

As explained in the job pack (see below), we’re looking to change the way we do things with supporter engagement quite radically. So, if helping a vital cause deliver transformational outcomes for London’s most unwell babies and children, whilst helping to create systemic change to the charity’s fundraising, and learning and developing your own skills at pace sounds like a good next step for you, please do send us your CV and covering letter. 

Closing date is: Monday 10th May but we expect to interview on a rolling basis so early applications are encouraged. 

We are looking for an individual to proactively build relationships and provide the best supporter care in order to increase income and awareness of Haven House Children’s Hospice.

We are looking for an enthusiastic and personable individual to engage and inspire Haven House donors by providing exceptional supporter care. As part of a small, but highly effective team, you will help create and deliver meaningful supporter experiences that strengthen the relationship between donors and Haven House. You will help develop a supporter care strategy which will ensure that we engage, recognise, thank, motivate and demonstrate the impact of donations to all our supporters in the most effective way no matter who or where they are. As the first point of contact you will gain and use insight and knowledge about our donors to help inform all areas of the Income Generation Team, so that we can achieve more for every child with a life-limiting or life-threating condition and their families in our local community. The role will also help to keep our database up-to-date so that we can communicate with supporters in the right way.

If you’re looking for a varied role with a great mix of supporter care, database management and supporter insight that sits within a fantastic team, then this role is for you.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.

For more information about the role, please download a copy of the job description and person specification from the website 

Hours
35 hours per week

Salary 
Band E /Spine point 1 £25,357

To apply

Please download the application form from the website

Closing date

Friday 7 May at midday

Interviews

Week commencing 10 May 2021

Watch our film to find out more about how we provide care to the children we support.

Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your Customer Service skills to make the UK a better place to grow older, then we have the job for you.

We are recruiting for a proven Supporter Engagement Executive to join our experienced friendly team who support our valued customers, donors and stakeholders. The purpose of the Supporter Engagement Team is to provide excellent customer service to external stakeholders who engage with the charity predominantly within 3 core areas of our work - Fundraising, Campaigning and Local Age UK Partnerships. This is a busy and varied role where no two days are the same. From one day to the next you could be responding to enquiries on social media or email, dealing with a complaint over the phone, escalating issues to management or third parties, and accurately processing donations from supporters.

To succeed in this role you should be passionate about providing a great customer experience, and have the ability to deliver prompt and appropriate responses to enquiries or complaints from a broad selection of people including the public, our Local Age UK partners and supporters of the organisation.

About you

• You should have proven experience within a customer service role.
• You should have excellent communication skills both written and verbal.
• You will have the ability to communicate and empathise with a range of people from internal stakeholders and colleagues to external supporters.
• You will have the ability to handle emotionally challenging interactions, often with older people and people in vulnerable circumstances.
• You will need to demonstrate good IT skills including proficiency using email, databases, CRM systems, payment processing systems and social media.
• Experience within a charitable organisation would be beneficial to your application.

Our London office is currently closed due to coronavirus. Home working is currently in place, however a blend of office & home working will be implemented when restrictions ease.

What we offer in return

In return we can offer an excellent salary of between £24,000 to £26,000, and great benefits including 26 days annual leave + bank holidays, excellent pension (we contribute up to 6%), life assurance, healthcare cashback plan, season ticket loan, discounted gym membership, cycle to work scheme, technology purchase scheme, car lease scheme, flexible working and much more.

Additional Information

For a full list of benefits please click here https://www.ageuk.org.uk/about-us/jobs/employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Recruiting for a Support Worker to join our Young People and Care Leavers in Ealing!

GBP 22,568 working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a specialist semi-independent service for young people in and leaving care aged 16-21. The service provides a high level of support to young people with a variety of complex needs. The service is staffed 24/7 by a team of enthusiastic and caring support workers. The service aims to support young people to manage and address their various support needs and risks whilst also supporting young people to learn basic life skills and be ready to live independently.

Job Overview:
Support Workers to provide support to customers who are in the care sector and are in the process of gaining independent skills to be able to move on and live independently.

To help the customers to develop the life skills they require to meet the assessed needs of the customers of the service.

Support Workers will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:
- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- NVQ Level 3 or equivalent experience in the social care/charity sector

Desirable:
- Experience working with Care Leavers

For the full job description, please visit the Look Ahead website.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for an experienced Supporter Services Assistant to join our Supporter Operations Team as part of the Engagement Division

Title:Supporter Services Assistant

Salary: £12,000 to £13,080 (inclusive London weighting)

Contract: 12-month fixed term

Hours:  21 hours a week

Location:Initially home working, normal base Anthony Nolan Head Office (flexible working will be considered)

As the Supporter Services Assistant you will be the first point of contact for our amazing supporters. You will respond to queries by phone, e-mail, social media and letter, using our new CRM and Case Management System. You will respond to all relevant enquiries, requests and complaints received into Supporter Services team and take ownership of these enquiries.

As part of your role, you will maintain accurate supporter records, ensuring that data is up to date and in line with the wishes of the individual. And making sure that we are adhering to various rules and guidelines including Data Protection and Gift Aid.

You will also work to make sure that donations made towards our vital work are processed accurately, and in line with the expectations of our supporters. This will include manually adding income to our database as well as importing income from our third party partners.

Attention to detail is a must for this role. This role is to put the supporter at the heart of every engagement by delivering excellent customer service.

Release your remarkable, join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer

All applicants must be able to demonstrate the right to work in the UK

Please make sure to check out the job description, available on our website when you click to apply.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Marine Society and Sea Cadets are seeking to appoint a Supporter Care Officer to join our team based in London (temporarily working from home). You will join us on a full-time permanent basis, and in return, you will receive a competitive salary of £28,000 per annum.

Marine Society and Sea Cadets (MSSC) is a leading maritime charity in lifelong learning and personal development and is the governing charity of the Sea Cadet Corps (SCC), a civilian voluntary youth organisation engaging some 15,000 young people over 400 Sea Cadet Units, throughout the UK.  The SCC offers a wide range of youth opportunities with the same enduring objective – to give young people the best possible head start in life through nautical adventure and fun.

We are seeking a Supporter Care Officer who will be the main point of contact for supporters, prospective supporters and the public. They will need to effectively respond to interactions and enquiries using multiple communication channels (phone, email, letter, social media and text).

Key responsibilities Supporter Care Officer include:

- Manage the administration and use of the Fundraising CRM system
- Maintaining Database records
- Manage and report on Legacy and In Memorium donations
- Supporter Engagement – using a multitude of platforms and channels. Taking ownership of any interactions.

Our ideal Supporter Care Officer will:

- Experience in customer service environment
- Strong degree of computer literacy and strong appreciation for phone, web and databases
- Excellent interpersonal and communication skills
- Excellent planning ability and organisational skills, with strong attention to detail
- Ability to analyse and evaluate data and information
- Computer literacy – good knowledge of Microsoft Word, Excel and PowerPoint, email, internet and experience of in-house databases together with use of web-based information system
- Flexibility – ability to adapt and be flexible in approach to work
- Ability to work unsupervised
- Experience of working with a budget and monitor expenses
- Using contact data base management systems to manage information and working in an office environment to deadlines
- Ability to handle mass mailings including mail merge

In return as our Supporter Care Officer you will receive:

- Pension Scheme
- Life Insurance
- Private Medical Insurance
- Employee Assistance Programme
- season ticket loans
- Eye Care

Closing Date: 16th May 2021
Interviews:  End of May 2021

If you feel you have the skills and experience to become our Supporter Care Officer then please click “apply” below – we’d love to hear from you!

Applications should consist of a CV and supporting statement. Without this, we sadly will be unable to consider your application for this role.

Refuge is the UK’s largest provider of specialist services for victims of all forms of gender-based violence (domestic, sexual, so called ‘honour’ violence, modern slavery and human trafficking, prostitution, forced marriage, stalking and FGM). Every day we support over 6,000 women and children in our national network of services.  These include Independent Domestic, Sexual and Gender-based Violence Advocacy services (IDVAs/ISVAs and IGVAs), community outreach, specialist refuge accommodation, sanctuary services, culturally-specific services and the Freephone 24 Hour National Domestic Abuse Helpline. We advise Government and lobby hard to keep violence against women and girls high on the public agenda. We run award-winning prevention and public education campaigns, manage a busy press office and website, and we are an accredited training provider. We give a voice to the voiceless.

The Supporter Care Executive is a key post within the Fundraising team, with responsibility for providing the highest possible care and stewardship to our supporters; ensuring they feel valued, inspired and continue to support us. This role will also work closely with the Database and Insight team on income processing and maintaining the accuracy and integrity of new and existing data on the fundraising database (Raiser’s Edge).

It is essential to the development of Refuge’s service delivery that the post holder is able to respond flexibly to changes in the requirements of this post.  This job description is therefore a guide and not an exhaustive list of all responsibilities the post holder may have over time.

Competitive salary offering annual progression within points of the salary grade, 28 days annual leave increasing to 30 days, pension scheme with People’s pension that includes a 6% Employer contribution, comprehensive EAP.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession. 

Please visit Refuge’s website for further details and other opportunities.

Closing Date: 18 May 2021

Interview Date: W/C 24 May 2021

An Basic Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community.

No agencies please - as a charity we work hard to keep our costs down.

TPP are delighted to be working with an International charity who are the leading organisation working to create a world where nobody wants or believes we need to experiment on animals. This charity has a history spanning over 100 years, they have achieved so much for animals.

This is an inspiring charity to work for with exciting growth plans.

This role offers some great benefits:

* 12-month interest free season ticket loan
* 25 working days' paid holiday, in addition to Public Holidays'
* Employer's Ethical Investor's Stakeholder Pension Scheme
* Generous training and professional development allowance
* Flexible working hours
* Childcare Voucher Scheme
* Ride-to-Work Bicycle Scheme
* Staff retention policy
* Work life support scheme

As an experienced supporter care specialist, you will lead on the development of supporter care practices and form the front line of the organisation's supporter and customer care.
You will enjoy dealing with a wide and diverse range of people on the phone and you will have excellent administrative skills gained in a customer or supporter-facing environment, including the ability to deal with complex enquiries submitted by telephone, email, social media and post.

As an accomplished communicator your thorough response handling and excellent supporter care will guarantee an efficiently managed supporter and customer care journeys.
You will ensure that the organisation's supporter records, general systems and processes are efficiently maintained.
Your flexibility, energy and professionalism will place you at the heart of the team making you a vital component in the organisation's continuing success.

Some of the Key responsibilities:
1. Be the first point of contact for existing and new supporters by providing a professional supporter and customer care service ensuring that all telephone, email, social media and postal donations, information requests, queries or complaints are answered, processed, fulfilled and published appropriately, accurately, and promptly.

2. Listen and respond to the needs of each supporter, considering and understanding their personal experiences and motivations while conveying information in an appropriate and empathetic manner.

3. Provide customer service throughout the supporter journey, with a clear focus on building long-lasting relationships, and increasing value from these relationships.

4. Handle and process a range of payments, including cash, cheques, credit/debit cards and Direct Debits. Maintain database integrity.

5. Carry out tasks related to donation processing and reconciliation.

6. Responsible for ensuring that supporter and customer records on the International group of companies' CRM database are kept up to date.

7. Maintain best practice surrounding supporter and customer care, and to ensure compliance with relevant legislation such as GDPR/Data Protection Act, Gift Aid legislation and Fundraising Regulator guidelines as well as internal policies and procedures, as appropriate.

8. Provide efficient administration, being responsible for circulation of incoming post and the dispatch of outbound mail; and take responsibility for the development & maintenance of paper and electronic filing systems.

The successful person for this role will have the following:
1. Excellent interpersonal skills including the ability to build and maintain strong relationships with colleagues, supporters, customers, visitors and suppliers.
2. Friendly and personable with excellent communication skills; with the proven ability to deal professionally and efficiently with a broad range of telephone-based enquiries.
3. Excellent written communication skills across a broad range of media and styles, and channels. Ideally experience of writing copy for supporters and fundraising.
4. Ability to strictly maintain agreed organisational messaging protocols, and to use one's own initiative and common sense as required.
5. Ability to carry out comprehensive online research and summarise findings for colleagues clearly and concisely.
6. Good working knowledge of Microsoft Office packages including Outlook, Excel, Word, and PowerPoint, and CRM Database systems.
7. Excellent organisational skills including an ability to prioritise and manage multiple tasks and meet SLAs.
8. Ability to maintain high levels of accuracy with clear attention to detail at all times
9. Strong commitment to team working, and and ability to build strong, mutually beneficial relationships with colleagues across the whole organisation, including at a senior level.
10. Desirable - Training in a related field such as Fundraising, Marketing, Customer Service or other relevant qualifications.
11. Demonstrable extensive experience of providing excellent telephone and email-based supporter and customer care.
12. Experience of managing supporter and customer care activities, including handling of complaints and queries on a wide range of often complex subjects.
13. Experience of supporting the delivery of multi-channel fundraising and communication activities including copywriting.
14. Proven experience of developing and maintaining administrative systems, including paper and electronic filing.
15. Familiarity with using Fundraising databases

If you are interested and would like to learn more about this exciting opportunity please get in touch ASAP

TPP Recruitment have started to support a leading national children's charity as they look to recruit a Fundraising Manager within their Supporter Development team. They have created this position to focus on rooting a supporter experience in across their welcome and retention programmes. You will work with the Head of the department and be responsible for the supporter journey of newly acquired and existing audiences of the charity.

Job title: Fundraising Manager - Supporter Development
Charity cause: Children
Location: London head off, home working included
Salary: £37,300 to £43,200

As the Fundraising Manager of this very successful supporter development team, you will play a key role in maximising income for the charity while minimising attrition rates from supporters. Play a key role in developing their welcome programme and delivering an excellent supporter experience. You will be working with the head of the department to provide insight into the retention strategy as well as supporting with input into the acquisition strategy. You will ensure that all communications sent to supporters are relevant and targeted based on audience insight. Part of this role will see you line manage a team, ensuring their continued development and progress whilst ensuring the highest quality of work. You will need to ensure that all finds made through insight and activity reviews are reflected in the supporter journey.

They are looking for someone who has developed and delivered a multi-channel supporter journey within a charity setting. You have experience of managing a welcome journey delivered through a variety of channels to support an acquisition strategy. You have worked with data teams to gather insight to support in implementing improvements. You will also have strong interpersonal skills, being able to build working relationships both internally as well as with external agencies.

If you have read through with great interest and feel like your experience would be an asset to this charity, then please do apply within.