Supporter engagement manager jobs in City of london, england

At Your Place, we have one simple goal: to solve homelessness, one person at a time – and this role plays a vital part in making that possible. Based in Newham, where the levels of homelessness are the highest in the country, our work has never been more needed.

We are looking for someone with experience in communications within the charity sector. If you have a passion for telling stories that matter, and are skilled in content creation, social media and email marketing, we’d love to hear from you.

This role is at the heart of our efforts to increase awareness and inspire action through the power of storytelling. You will create compelling content across digital, editorial and creative platforms, helping to engage our supporters, build our community and contribute to the growth of our charity.

Your work will directly support our fundraising efforts and enable us to reach a wider audience, making a lasting impact on the lives of people experiencing homelessness.

People like Darren, who said, "Because of Your Place, I’ve got the strength and the support to progress." Darren, who was living in a shed after losing a loved one, is now in stable housing and completing a course to get a role in construction. His journey is just one example of the many lives we’ve positively impacted. You’ll be at the heart of gathering and sharing these stories in a way that is ethical, trauma-informed and always respectful of the individual’s journey.

Job details 

Salary: £32,965-£39,350 per annum

Contract: Permanent

Hours: Full-time, 37.5 hours per week, Monday to Friday from 9am-5pm. Open to part-time or flexible working requests

Location: Hybrid. 2/3 days per week in East London office (Canning Town, Newham)

Job closing date: Monday 13 April 2026

First‑stage interviews will take place remotely on 15 and 16 April.

Candidates who progress may be invited to a possible second‑stage interview, held in person on 21 April (and 23 April if required).

Key responsibilities:

• Identify and create powerful stories from across the charity, leveraging key moments, events and milestones to raise awareness and engagement.

· Develop and deliver a content plan that brings our mission to life and shares stories across multiple channels and formats.

• Lead social media, web and email marketing activity to inform, engage and motivate supporters to take action.

• Monitor and evaluate communications, using insights to continuously improve content and engagement.

• Create visually compelling assets, (including imagery for socials, reports, leaflets and more)

• Collaborate with fundraising team to ensure content aligns with fundraising goals and drives supporter action, including supporting events and appeals

• Record and update consent for stories, photos and videos, ensuring content is collected and shared ethically and respectfully.

About you:

· A skilled communicator who understands the power of everyday stories.

· Relevant experience in communications within the charity sector

· Exceptional storytelling and communication skills, with the ability to create clear, engaging content

· Creative approach to content creation, with strong visual design skills and understanding of how to tell stories through various media.

· Ability to manage social media platforms (Facebook, Instagram, LinkedIn), use content management systems (e.g. Wordpress) and email marketing platforms (e.g. Mailchimp) to distribute and assess effectiveness of communications

· Highly organised with strong project management skills and the ability to manage multiple priorities.

· Committed to continuous personal development and seeking opportunities to expand your skills.

You can download or request the full job description for more information.

Employee Benefits

We support you so you can do your best work. Here’s some of what we offer:

• Holiday: 25 days leave, rising to 30 with service, plus bank holidays and an extra day for your birthday.

• Health & Wellbeing: Weekly Wellbeing Hour, 2 Wellbeing Days, gym membership reimbursement, 24/7 helpline, cycle-to-work, and more.

• Pension: We match your contributions up to 7.5%.

• Career Development: Training, qualifications and professional memberships.

• Flexible Working: Tailored to help balance work and life.

• Discounts: Access to discounts on shopping, holidays, and events.

Commitment to inclusion

At Your Place, we are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that the different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of peoples age, disability, sex, gender, identity and gender expression, race or ethnicity, religion or belief, sexual orientation or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

Who we are

Social AF are experts in Social Media Moderation, supporting some of the UK’s most recognised charities to manage high-volume, high-risk online communities with care, consistency and expertise. Established in 2021, we work with some of the biggest names in the third sector.

Our reputation for delivering an excellent social media moderation service has helped the company grow at a rapid pace. Our services include: 

• Social media moderation

• Facebook group moderation

• Supporter experience

We work at the frontline of charity communications, helping organisations engage their audiences, protect their communities and respond to sensitive issues in real time.

About the role

We’re looking for experienced social media and communications professionals to join our freelance moderation team.

Our moderators support a range of charity partners, working across always-on activity as well as high-profile campaigns and appeals. You’ll act as the voice of each organisation — engaging with supporters, answering queries, and ensuring conversations are managed safely and effectively.

This role is well suited as a flexible, additional source of income. Most of our moderators are freelancers or consultants working alongside other roles.

Working pattern

Moderation takes place between 9am and 9pm, Monday to Sunday.

Rather than working in one continuous block, you’ll complete your hours in short check-ins across the day to maintain coverage and meet response time targets.

Each account is allocated a set number of ‘active moderation hours’ per day (e.g. 2-3 hours), which are spread across multiple sessions.

For example, 3 hours may be split into 5-6 check-ins throughout the day.

You must be able to:

• Start moderation from 9am (or earlier)

• Monitor activity throughout the day

• Complete a final check before 9pm

• Adhere to our sub-3-hour response time

Please note: In your first month, you will typically start on fewer accounts and hours (approx. 3 per day) while you get up to speed. Hours usually increase from month two onwards.

Key Responsibilities

• Act as the voice of our charity partners, consistently applying their tone of voice and brand guidelines

• Respond to comments, messages and queries in a timely, accurate and empathetic way

• Maintain a response time of under three hours

• Identify, manage and de-escalate negative or inappropriate content

• Hide or remove content in line with moderation policies

• Identify and escalate safeguarding concerns appropriately

• Signpost users to relevant support services where needed

• Encourage positive engagement and supporter action, including donations where appropriate

• Work across a range of moderation tools e.g. Sprout Social, Meta Business Suite, Agorapulse, Brandwatch

• Manage your workload independently while following clear processes and guidance

What We’re Looking For

Essential

• Minimum 3 years’ professional communications experience, working in-house for a charity or non-profit

• Proven experience moderating social media channels

• Excellent written communication skills, with strong attention to detail

• Ability to work independently and manage time effectively across multiple check-ins

• Confidence in making judgement calls using guidance rather than scripts

• Understanding of fundraising and how charities engage supporters

• Ability to remain calm and professional in high-volume or sensitive situations

• Availability to work 3-6 days per week, including at least one weekend day

• Flexibility to adapt quickly if issues arise

Desirable

• Experience using moderation and social media management tools e.g. Sprout Social, Meta, Agorapulse, Brandwatch

What our moderators say:

“I love the flexibility of the role. The team are great and very supportive, but the flexibility allows you to still do things whilst working.” - Megan

“Working with Social AF has been so rewarding, I’ve been able to work with some amazing national charity partners. The team are so friendly and the flexibility has been really beneficial for my work-life balance.” - Sarah

Interviews: w/c 11th May

Compulsory training: 26th May - 10am - 4pm

Start date: w/c 1st June

Description

Help tackle child food insecurity by working directly with schools, building relationships, capturing impact, and supporting community fundraising that drives real change.

This is an opportunity to join a growing charity at a pivotal moment and play a key role in expanding a national programme supporting children and families across the UK. This is one of the charity’s first two hires and is a hands-on role in a small team.

MCKS Charitable Foundation works with schools to provide pantry and breakfast support to families experiencing food insecurity. We currently support over 180 schools and are now scaling our work towards 500+ schools nationally.

We’re looking for a Schools, Community & Impact Manager to help us strengthen our relationships with schools, understand how our support is being used, and capture the stories and data that allow us to grow our impact.

This is a varied, outward-facing role where you’ll work directly with schools, build trusted relationships, and ensure we are delivering support in the most effective way possible.

What you’ll be doing

You’ll sit at the centre of the programme, working across schools, impact and community engagement.

You will:

• Build strong relationships with schools and act as their main point of contact
• Support new schools joining the programme and help them get set up effectively
• Work with schools to understand how many pupils and families are being supported
• Identify what’s working well across schools and share best practice
• Gather impact data, case studies and stories to support fundraising and reporting
• Help develop a fair and effective funding model based on need
• Encourage schools to run simple fundraising activities within their communities
• Support wider fundraising activity by providing insight, stories and engagement

Why this role matters

This role is critical to how the charity grows.

The insights, relationships and impact evidence you build will directly support fundraising—helping us secure the funding needed to reach more children and families.

Put simply:
without strong school relationships and clear impact, we can’t grow.

What we’re looking for

We’re looking for someone who is:

• A natural relationship builder, confident working with schools and communities
• Curious and analytical, with the ability to understand patterns and identify insights
• A strong communicator, particularly when writing case studies and reports
• Organised and able to manage multiple relationships at once
• Proactive and comfortable working independently in a small team

You may have experience in schools, charities, community work, or partnership-based roles—but just as important is your ability to build trust and understand people.

Why join us

• Be part of a growing charity making a real difference to children and families
• Play a key role in shaping a programme that is scaling nationally
• Work flexibly within a small, supportive team
• Opportunity to influence how impact is measured and communicated

Safeguarding

This role will involve working with schools and may include visits where children are present. A DBS check will be required.

Additional Information”

• Remote UK-based role with travel to schools nationally
• Full-time role (flexibility may be considered for strong candidates)
• Due to volume of interest, we are unable to offer pre-application calls

In this ever changing world, Which? is dedicated to making life simpler, fairer and safer for people by raising awareness of consumer issues, challenging businesses and policymakers to make things better, as well as providing direct help to everyone.

We need a passionate and enthusiastic Senior Mobilisation Communication Executive with CRM experience to plan and coordinate communications for key campaigning activity and projects, as well as delivering content that helps keep our supporter base updated and engaged.

They will be confident in mobilising and managing cross organisational teams to effectively deliver communications to achieve our campaign objectives, and have a can-do attitude while constantly innovating, trialling, measuring and learning.

Key responsibilities include:

• Develop, build and test personalised and relevant content and journeys that help deliver our supporter audience strategy, including all types of actions and engagement tactics that work towards fostering a more active and powerful audience base. 
• Planning and coordinating the delivery of through the line marketing communications activity and projects that help deliver our impact/advocacy targets.
• Managing multiple stakeholders, presenting plans and engaging with senior stakeholders.
• Monitoring and evaluating activity, feeding insights into the campaign planning process and to senior level staff.
• Develop, deliver and test new initiatives that support our impact and engagement goals. 
• Write engaging copy and develop high quality campaign materials designed to acquire, engage and retain our campaign audience.

About you:

We're looking for a confident individual with the ability to build effective and supportive cross-organisational working relationships, proactively identifying and driving forward new opportunities. As our Senior Mobilisation Communications Executive you'll also need:

• Experience planning and coordinating a multi-channel advocacy or marketing campaign. 
• Experience mobilising groups of people to help influence decision makers.
• A solid understanding of audience engagement through email.
• Strong analytical skills and an inquisitive mind - a record of using data to deliver better campaigns and communications.
• Creative copywriting skills and a strong all round communicator.
• A positive attitude and proactive approach to projects, with an eagerness to develop, learn and take on challenges.

Interview dates: first stage (virtual) on Wednesday 22nd April and second stage (in person) on Wednesday 29th April

Annual leave: 33 days (plus eight bank holidays)

Benefits:

• enhanced maternity, paternity and adoption leave, and shared parental pay
• family-friendly policies
• 8% employer pension contribution (Aviva)
• life assurance cover at 3 x annual salary
• health cashback plan (Medicash): employee cover plus up to four dependent children
• 24/7 virtual GP access (UK registered), plus access to Best Doctors
• confidential employee assistance programme (Medicash)
• access to a wellbeing app
• flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
• learning and development opportunities including bespoke training and access to LinkedIn Learning)
• commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer

This is an exciting opportunity to join Dementia UK as a Mass Participation Manager (Engagement) where you’ll shape how we connect with and inspire mass participation supporters, ensuring every interaction is meaningful, timely and drives long-term engagement. You’ll lead a talented supporter facing team, optimize supporter journeys, and use data-driven insights to grow income and maximise lifetime value.

You will be responsible for the stewardship of supporters taking on a virtual event or Dementia UK owned product. The virtual events portfolio at Dementia UK consist of a series of month-long challenges that bring our supporters together online across the UK, for example our upcoming Walk 31 Miles in May challenge. The Owned Products Team is responsible for delivering key flagship events such as Time for a Cuppa, alongside other mass participation fundraising products at Dementia UK. Working closely with the Mass Participation Manager (Virtual Projects) and Mass Participation Manager (Products) you will drive excellent supporter experience, ensuring supporters are engaged, well-supported throughout their events, and motivated to continue their engagement with Dementia UK.

A part of this role will be project based, with the goal to develop supporter experience to build lifetime value of supporters by regularly reviewing stewardship journeys. You will also work with other fundraising teams to identify any other fundraising opportunities to continue the supporter journey after our virtual events to build supporter long term value. You will be managing a team of four and will support them with complaints escalation, first point of contact customer service with mass participation supporters, and identify areas of improvement with the team’s processes.

We are looking for you to have experience with high volume of supporter enquiries and some experience of managing a team or helping them to deliver excellent supporter or customer care, especially in busy periods. You will have experience of delivering supporter journeys and stewardships communications, as well as strong fundraising and stewardship knowledge to motivate, uplift and engage our supporters to build long term value with Dementia UK.

If you’re passionate about supporter experience, thrive on improving processes, and want to make a tangible impact for families affected by dementia, then this role is for you.

This role will be subject to a Basic DBS check.

Our culture

In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.

Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.

Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.

Dementia UK is a Disability Confident Employer. 

By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.

*Please note that any decision on flexible working is based on business needs 

When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.

An excellent opportunity has arisen to join the Medair UK team as we are seeking a part-time Operations Support Officer to provide crucial support in a varied role. The post holder will be responsible for Medair UK’s financial and office administration, including maintenance of the organisation’s CRM database and some fundraising support. You will ensure the accurate processing and timely delivery of donor and financial information and acting as first point of contact for the organisation, you will be responding to supporter enquiries. You will also provide general office, and IT support to the Head of Operations.

About Medair UK

Medair is a Christian humanitarian organisation that responds to conflict, disease, and disaster so that the world’s most vulnerable and hard-to reach people can live with dignity and hope. Medair UK is an affiliate of the Swiss-based humanitarian organisation, Medair International.

Together, we work in some of the most remote and difficult places on earth, empowering people to build a better future. This year our teams in Sudan have remained operational, working under the most difficult conditions, and launched a new response in Chad to support those fleeing across the borders. In the Democratic Republic of Congo, we received global coverage as one of the first responders saving the lives of communities affected by Mpox – and no lives were lost amongst those we treated. We also scaled up in Lebanon supporting at displaced communities affected by the conflict. In 2024 through our experienced national and international teams we helped 3,743,021  people across 13 countries.

About you

You will have experience of working in an office administration role, including financial processing and have proven experience with databases. You will be comfortable working with and prioritising high volumes of work. In addition to your experience of completing routine, complex tasks accurately and systematically, you will be able to maintain quality and attention to detail. Confident, polite and professional with excellent communication skills and the ability to work as part of a team, you will have strong planning and organisational skills, with experience of maintaining office and administrative systems

Key Activities

      Donation Processing

• Responsible for the timely recording and processing of all incoming donations (including via our website, bank account, third party platforms and cheques) into the Medair UK CRM (Salesforce).
• Ensure all donors receive gift acknowledgements / thank you letters corresponding to each gift received.
• Maintain up-to-date records of donors, staff and other contacts in the Medair UK database.
• Process and record completed Gift Aid declarations and support in the regular reclaim of Gift Aid.

      Financial Administration

• Inputting of all financial data (income and expenditure) into Quick Books.
• Preparing and following up suppliers invoices for payment.
• Processing expenses claims.
• Managing the banking of income and supporter cheques.
• Support the Head of Operations to implement the month and year end reconciliation process for both Salesforce and Quick Books.

      Facilities & Office Management

• Act as first point of contact for the office and public enquiries, responding to incoming telephone calls and emails.
• Answer basic enquiries about Medair's work and distributing information to supporters and others as required.
• Manage and order office supplies, stationery and equipment.
• Maintain a clean, tidy and safe working environment, administrating risk assessments, H&S and fire safety procedures.

      Information Technology

• Ensuring the maintenance of the IT system and handling minor in-house IT technical issues for staff and volunteers. 
• Liaising with the Global Support Office IT Helpdesk team to ensure the timely set up of IT for new staff and volunteers – i.e. setting up email addresses, and relevant permissions.
• Ensuring that IT permissions are current, and that these are amended as and when staff and volunteers leave.
• Assisting with continuous improvements in Medair UK’s use of IT.

​    Engagement Support

• Supporting fundraising activities with data segmentation and the production of standard and custom reports in Salesforce
• Supporting the production and automation of email newsletter and appeals via Campaign Monitor
• Setting up new Salesforce campaigns with tailored reports and dashboards to track donations.
• Producing digital surveys and web-forms as required.
• Providing support to Medair’s virtual events, including the technical administration of Zoom and pre and post event attendee administration.           

      HR Administration

• Organising and co-ordinating staff and volunteer inductions ensuring that the induction checklist is completed.
• Supporting the Head of Operations with team training and organisational learning and development opportunities.

Qualifications - DESIRABLE

• Vocational qualification in business or financial management / administration desirable

 Languages

• Excellent English (spoken and written).

 Experience / Competencies – ESSENTIAL

• Experience of office administration / financial administration
• Experience of Microsoft Office solutions, including proficiency in Excel, Word, Internet and email use 
• Experience of fundraising or other database(s), ideally Salesforce and Campaign Monitor
• Experience of finance packages
• Able to work to tight deadlines
• Capable planner with attention to detail for data quality, accuracy and consistency
• Clear spoken and written communicator
• Strong team player
• Ability to handle a wide and varied workload and work on own initiative
• Inspired by and in full agreement with Medair’s Christian values and ethos
• Willing to contribute to the spiritual life of the team including prayer meetings
• Willingness to be flexible in terms of hours worked at occasional, but inevitable moments of crisis

Experience / Competencies – DESIRABLE

• Experience and proficiency in the use of Salesforce and Quickbooks
• Knowledge or experience in the HR, IT or Office Management disciplines
• Experience in charity sector
• Experience in relief / development work
• Understanding of Humanitarian Issues

Contract Details: Part-Time (3 to 4 days/wk to be mutually agreed), permanent

Salary: £28,900 (pro rated to agreed part-time hours)

Closing date: Tuesday 21st April, 5pm. Interviews likely to be held on Wednesday 29th or Thursday 30th April. 

Workplace:  Medair UK office is based in Kennington, London. There is possibility to adopt hybrid working, but with a minimum of at least 2 days in the office.

Only those eligible to work in the UK can apply.

NOTE: In order to maintain the organisation’s Christian ethos, there is a genuine occupational requirement for the holder of this Medair UK position to be a committed Christian

We are looking for a Marketing Manager for a 12 month fixed term contract.  The Young People’s Borough of Culture Marketing Manager will plan, manage and deliver the marketing and audience development campaigns for Hammersmith & Fulham’s Young People’s Borough of Culture programme.

The role will sit within the Lyric Hammersmith Theatre, who are taking responsibility for leading the Young People’s Borough of Culture programme on behalf of the Where Culture Connects H&F Cultural Compact. The lead partners for the programme are the Lyric, H&F Council and Earls Court Development Company, with the shared vision of implementing a new long-term model for young people, education and business sectors.

The role will oversee a discreet budget for promotion of programmes and events, which will span multiple disciplines, event types and locations across the borough. They will work closely with the Young People’s Borough of Culture working group and partner organisations to ensure audience targets are met, reaching a broad audience and ensuring the impact of the programme is appropriately highlighted.

Please download the job information pack below for full details of the post and how to apply.

Action Medical Research is the leading UK-wide charity dedicated to funding vital research to help sick babies and children. We’re on a mission to save and change children’s lives through medical research, developing treatments, vaccinations and cures. A UK-wide charity, we’ve been funding medical breakthroughs for over 70 years, helping to beat polio, fight meningitis, prevent stillbirths and develop ultrasound scanning in pregnancy. Our work is now needed more than ever. To help achieve this, we are seeking to recruit an Individual Giving Officer (internally titled Direct Marketing Officer – Individual Giving) to join the Direct Marketing Team. In this exciting new role, you will support the delivery of our Individual Giving programme to help recruit and steward supporters through regular giving, lottery, payroll and cash giving programmes.

You’ll be responsible for creating compelling content that inspires people to support our work, while also working closely with suppliers and internal teams to ensure the smooth planning, delivery, and analysis of campaigns across multiple channels—including direct mail, face-to-face, and digital.

The ideal candidate will bring direct marketing experience, preferably within the charity sector, along with excellent creative and project management skills, and a genuine passion for helping to save and change children’s lives through medical research.

Action Medical Research funds a range of medical research, including genetic, stem cell and, in some cases, animal research. The use of animals is limited and only permitted where no alternative methods are available, and all research is conducted in accordance with strict UK regulations and welfare standards. The majority of the projects we fund do not involve animals. Full details can be found in our research policies on our website.

If you have not heard from us by 29 April 2026, then unfortunately, you have not been shortlisted for interview.

We are looking for a warm, organised and proactive Membership and Individual Giving Manager to help us deepen relationships with our members and supporters. This role is central to building a sustainable income base that allows EDS UK to continue providing vital support, information and advocacy for people living with EDS and HSD.

As part of a small team, you’ll enjoy a varied role that blends hands-on delivery with strategic thinking. You’ll lead our membership scheme, grow regular giving, and ensure every supporter feels valued, understood and connected to our mission. You’ll bring empathy, clarity and creativity to supporter communications, recognising the diverse needs of our community.

This is a fantastic opportunity for someone who wants to make a tangible difference every day and help shape the future of EDS UK’s supporter experience.

About Spear Islington

Spear is working in partnership with Hope Church Islington to deliver the Spear Programme in Islington!

The church’s vision is to bring hope, light, and life to the community of Islington, including in, bringing healing and wholeness to the people of their parish, supporting the vulnerable, oppressed and voiceless in their midst, and providing safe and inclusive spaces for the diverse community that they are a part of.

Spear is a dynamic, growing youth employment charity that coaches young people to overcome barriers and thrive in work and life.

Key Information:

• Salary: from £34,000
• Full-time - Monday to Friday
• 28 days annual leave (including Christmas gift days) plus bank holidays
• Closing date: Wednesday 15th April (we interview on a rolling basis and may close the role early if we find the right candidate)

For more information please read through our Job Specification and Work with us pack.

If you require any reasonable adjustments as part of the recruitment process, please let us know.

Person Specification

• You are an active Christian, passionate about your work being a lived expression of your faith 
• You want to help others reach their full potential, and enable young people to overcome significant barriers to employment 
• You have demonstrable experience in coaching, teaching or training and development, as well as being keen to develop these skills further
• You are an experienced and mature leader/line manager, or have great leadership potential, and are eager to bring out the best in your team
• You are confident building relationships with a variety of stakeholders, with effective written and verbal communication skills 
• You are looking for a varied, hands-on role, where you won't be tied to a desk 

Role Overview:
The Talent Set is pleased to partner with a respected charity to recruit a part-time Interim Supporter Care Officer. This role involves delivering exceptional supporter stewardship, maintaining accurate supporter data, and fostering positive relationships with donors to enhance engagement and contribution.

Key Responsibilities:

• Serve as the front-line contact for supporters, handling calls, emails, and letters with professionalism and care.
• Maintain accurate supporter records within the donor database, ensuring GDPR compliance and confidentiality.
• Prepare and send timely thank you communications and process various donation mechanisms, including direct debits, standing orders, and Gift Aid.
• Generate reports on donation activities and supporter engagement to inform stewardship strategies.
• Support mailing campaigns, event invitations, and follow-up communications with attention to detail.
• Process donations securely, reconcile accounts, and support financial administrative tasks in line with organisational procedures.
• Participate in fundraising events, providing support and ensuring supporter satisfaction.
• Collaborate with team members to enhance supporter experience and refine database procedures.
• Perform general administrative duties such as mail processing, stock management, and assisting with audits.

Person Specification:

• Experience in supporter or customer care within a charity or similar environment.
• Strong organisational skills with the ability to manage multiple priorities effectively.
• Excellent written and spoken communication skills.
• Proficient in IT tools; experience with donor databases like Donorfy is advantageous.
• Attentive to detail with accuracy in data handling and financial processing.
• Self-motivated and able to work independently with a professional and compassionate approach.
• Comfortable working on-site in central London, with flexibility for hybrid working.
• Ability to juggle a demanding workload and adapt to changing priorities.

What’s on Offer:

• Salary: £29,000 - £35,000
• Location: Hybrid – Central London
• Contract: Part-time (3 days per week) - 6 months

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are a small and passionate team making a tangible difference to the lives of families. We are hiring a Senior Communications Manager, to oversee and run our media and external communications, who will bring expertise and creativity to the organisation. If you're an experienced media operator and exceptional mission-driven communicator, and looking for your next big challenge, we'd love to hear from you. 

Please see attached full job description. 

At Special Olympics GB, we are committed to driving meaningful impact through our ambitious growth strategy, Inclusion in Action, which guides everything we do as an organisation. To accelerate this impact and expand our reach, we are looking to grow our team with a key role that will drive forward our future organisational growth in alignment with our strategy. We’re looking for someone who enjoys meeting new people, building relationships and bringing energy to community activity. Our partnership with Fuller, Smith & Turner is rooted in community. With more than 330 pubs, inns and hotels across the South of England, Fuller’s provides a powerful platform to connect local communities with Special Olympics GB clubs, athletes and families. We are looking for an energetic and people-focused Community Partnerships & Engagement Officer to lead the day-to-day activation of this partnership. This role will focus on building relationships across the Fuller’s pub estate, connecting pubs with local Special Olympics GB clubs and helping bring the partnership to life through events, volunteering, fundraising and storytelling. This is a highly people-focused role that involves regular travel, building relationships with pub managers and teams, and helping them find simple and meaningful ways to support Special Olympics GB in their communities.

Contract length: Permanent

Location: North West London

Hours per week: 35

Salary:  up to £33,700 pa depending on experience

Closing date for applications:  Monday 6 April 2026 , midnight, interested candidates are encouraged to apply as early as possible

Every dog and cat in need deserves expert, personalised care and support, and to be loved. When you work for Mayhew, you understand that better than ever.  We’re a passionate, committed and diverse team of c80 staff and c150 volunteers, here for dogs, cats and communities in the UK, in Afghanistan and in Georgia. We offer expert veterinary care, rescue and rehoming services, programmes in the community and guidance and support to improve the lives of dogs and cats in need.

This is a challenging climate for pet owners; we are contending with a significant increase in demand for all areas of our work. We can only rise to meet this challenge by cultivating and sustaining a diverse volunteer base, including of foster carer volunteers – they make it possible for us to scale our reach at pace so we can be there for many more dogs and cats who need us, and more pet owners who rely on our support.

Volunteering and Foster Caring Manager is a new role at Mayhew, reflective of the importance of volunteering and foster caring in our ability to deliver our onward strategy and direction. This is a highly visible and important role for Mayhew. The postholder will be working across all teams with staff and volunteers, supporters, partners and members of the public.

This role requires an effective leader and manager, with practical subject matter expertise in volunteering good practice, strong organisational skills, and a drive, rooted in passion for both animal welfare and volunteering, to enable Mayhew to reach many more dogs and cats and pet owners who need us by cultivating a thriving, engaged and diverse volunteer base.

Staff and volunteers at Mayhew, particularly in animal facing and public facing roles have duties that can be physically and emotionally demanding, sometimes interfacing with dogs and cats and pet owners who are in distress and facing heart-breaking situations. Yet our work is hugely rewarding; you can view some of our amazing rescue stories here.

We offer a caring and supportive team and the chance to make a lasting difference to the lives of dogs and cats who rely on us.

While we embrace hybrid and flexible working models, interested applicants should note this role requires at least three working days in five to be worked at Trenmar Gardens, NW10 6BJ.

Generally, you will:

• Lead on developing our onward volunteering strategy and plan
• Provide leadership and management of volunteering and foster caring at Mayhew
• Provide support, training and guidance to staff managing volunteers
• Lead on volunteer engagement and communication
• Engage a range of internal and external stakeholders including staff, volunteers, supporters and partners
• Collaborate with the Senior Management Team to ensure delivery of our strategic and operational goals
• Be self-driven and resilient, having a professional, friendly, calm and caring manner

To be successful in this role, you need relevant experience:

• Working in a volunteering management role in a charity or other organisation of comparable breadth and scope
• Leading and living volunteer management best practice, including overseeing policies, procedures and guidance
• Owning and improving volunteering management processes

Please note that successful candidates will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

We reserve the right to close this post at any time, should we receive a high volume of applications.