Supporter experience officer jobs in birmingham

At Gordon Moody, we help people reclaim their lives from gambling-related harm. For over 50 years, we’ve been the UK’s leading charity dedicated to providing safe, effective, and compassionate support for those affected by gambling-related harm.

Through a combination of residential treatment, retreat programmes, and online support, we empower people to rebuild their lives, reconnect with their families, and rediscover hope. Our work changes lives every day — and now, we’re looking for an inspiring Clinical Director to join us.

The Role

We’re seeking an exceptional Clinical Director to join our Executive Team on a 12-month fixed-term contract (maternity cover).

This is a unique opportunity to lead our nationwide clinical services, ensuring the highest standards of care in line with CQC requirements, and driving excellence across our treatment programmes.

As Clinical Director, you’ll provide both strategic direction and hands-on clinical leadership — guiding multidisciplinary teams that include therapists, psychologists, and lived experience practitioners. You’ll ensure that our services remain innovative, compassionate, and effective for everyone who needs them.

Key Responsibilities

• Provide strategic leadership across all clinical services, ensuring safe, effective, and person-centred care.

• Oversee clinical governance and quality assurance, maintaining CQC compliance and continuous improvement.

• Lead and inspire a multidisciplinary team to deliver evidence-based treatment and recovery models.

• Champion staff development, wellbeing, and reflective practice across all clinical teams.

• Foster strong partnerships with commissioners, NHS Gambling Harms Clinics, GPs, and academic partners.

• Use data and outcomes to demonstrate clinical impact and inform future strategy.

• Contribute to organisational growth, innovation, and sector leadership.

About You

You’ll be a credible and compassionate leader with a background in psychological therapies and experience managing complex clinical services. You’ll bring strategic insight, operational excellence, and a deep understanding of evidence-based practice.

Essential:

• Doctoral-level qualification in Clinical or Counselling Psychology (BPS accredited) or equivalent post-graduate qualification in a mental health profession.

• Professional registration (e.g. HCPC).

• Substantial experience in specialist psychological assessment, treatment, and supervision.

• Experience leading multidisciplinary clinical teams.

• Skilled in CBT and related therapeutic approaches.

Desirable:

• Experience in addiction or gambling-related harm services.

• Knowledge of specialised psychological therapies in addictions.

• Understanding of mental health legislation and clinical governance frameworks.

Why Work With Us?

• Competitive salary and benefits package.

• Hybrid working model (3 days per week on-site).

• Work within a supportive, values-driven team making a tangible difference.

• Be part of an organisation that’s shaping the future of gambling harm treatment in the UK.

Old Meeting is a fellowship of the United Reformed Church, worshipping God, supporting each other and sharing the Message of the Good News throughout Bedworth's diverse community. As part of our vision for growth we are looking to recruit a Youth and Families Worker to help our work with young people and families. We are looking for someone who will share our enthusiasm to reach out with the Gospel and with God's love, to develop our outreach through Messy Church and other activities and to find new ways to worship which will include all generations.

As our Youth and Families Worker you will be at the heart of our outreach with young people and families. 

This role is for you if:

You have a strong Christian faith which you are able to share with others

You are an active member of a recognised Christian worshipping community

You have a qualification in Youth and Children’s Work or relevant experience of working with families and children in a paid or voluntary capacity.

You have a willingness to engage with the local community and connect with young people and families

You have a willingness to be flexible and work in partnership with others involved in the project and to encourage and recruit new volunteers

You can show the ability to build trust and develop close working relationships both within the church and externally

You can show the ability to manage your own time, work unsupervised, keep records and expenses up to date.

You have an awareness of statutory regulations surrounding safeguarding and children, youth and families’ work generally. 

You have a desire to bring new ideas to enhance the life of the Church

You have a willingness to share in the life of Old Meeting including worship on average two Sundays per month and some mid-week activities.

You are looking to develop leadership of intergenerational and/or Fresh Expression worship

What you'll be doing:

You will assist with development of activities for young people and the establishment of a youth outreach programme

You will assist in the development of Messy Church

You will work with the existing leaders of Messy Church (for families) to increase the opportunities for engagement, for example through holiday projects, after-school club activities or in Fresh Expressions (such as Forest Church)

You will plan and enable intergenerational social activities

You will develop relationships with children and families and provide a pastoral ear for connected families

You will build effective relationships with local schools

You will help develop “Vintage Messy Church” activities for older people which will lead to active participation in the worshipping community

You will participate in, and occasionally lead, Sunday worship and other aspects of Church life

In due course you will seek funding to sustain (and even grow) the outreach

You will share in other tasks as may be agreed between you and the Pastoral Support Group as opportunities arise

Outline Terms and Conditions

1. Appointment will be subject to a satisfactory Enhanced DBS disclosure and the taking up of no more than two satisfactory references.

2. Appointment will be subject to the satisfactory completion of a six-month probationary period.

3. The appointment will be for three years in the first instance (subject to the probationary period noted above),

4. The hours of work will be 20 hours per week, flexible by need and negotiation. It is anticipated that evening and weekend working will be part of the role, along with the main Christian festivals.

5. The Salary will be £15 per hour, paid monthly by arrangement.

6. Paid holidays – 25 days per year pro rata plus public holidays

7. The post is based at the Old Meeting URC. The person appointed will be required to travel in the local area and will also be able to work from home by agreement.

8.      The Minister of Old Meeting URC, or an Elder appointed by the Elders Meeting, will be the line manager

Birmingham Hippodrome is incredibly proud to be one of the West Midlands’ largest cultural organisations, and one of the busiest theatres in the UK. As well as welcoming over 600,000 people to shows, the Hippodrome engages with more than 325,000 people through a vast programme of education and young people’s projects, festivals, events, produced work and artist development programmes. The Hippodrome is an independent charity, attracting support from trusts, foundations and project partners, but is not an Arts Council England NPO and doesn’t receive any regular public funding.

The Director of Creative Programmes is the critical role in ensuring that the charity can continue to deliver for the communities and creatives of Birmingham and the West Midlands. It will work with colleagues and external partners to deliver the Hippodrome’s mission by building a sustainable strategy to have an even greater impact on our region. The role will also play an important role on the Hippodrome’s team of Directors to ensure that there is a creative voice in all parts of the organisation’s decision-making.

The post focuses on three key areas: young people and education, access, artist development and site-specific/festival work. This work is central to the Hippodrome’s vision of ‘a distinctive, world-class Birmingham cultural scene with the Hippodrome at its heart’. The post-holder will be expected to work with their team to ensure these areas keep evolving to respond to changes within the cultural landscape. As well as motivating and developing Creative Programmes team, the role is responsible for building and maintaining external relationships with the creative community of the region. They will also hold relationships with building partners, including the world-class dance ecology with whom we share facilities.

Please visit our website and view the candidate pack for much more information about this fantastic role. 

Some of the core requirements for the ideal candidate include:

• Strategic thinker: able to align creative programming with organisational vision, goals, financial sustainability, growth and impact.
• Proven leadership skills: managing creative teams and production staff. Experience of line management, staff development, resource planning or capacity building.
• Ability to work effectively as part of a senior leadership team with other departments.
• Demonstrable experience of curating or programming high-quality, distinctive theatre/arts work.
• Experience of working with young people, Familiarity with arts education, learning or participation and creative learning practice.
• Significant lived experience or strong empathy/track record of working with under-represented, under-served or marginalised communities.
• Experience commissioning or producing work and programmes in collaboration with communities (co-creation), with strong stakeholder consultation and participation.
• Ability to build and maintain strategic partnerships—national, regional, local; plus partnerships with artists, cultural institutions, community organisations.

Location: Remote UK

Closing Date: November 13th, 2025 (12PM GMT)

Work summary

• Full time - 5 days per week

• The candidate must understand and have familiarity with US 501(c)3 finances and reporting requirements.

About The Role

Climate Catalyst  is dedicated to galvanising the collective power of business, investors and civil society to influence and accelerate policy change in Asia and Europe. Our vision is a just, prosperous world in which global warming is limited to 1.5C. We are looking for a Finance & Operations Manager, to join our People + Operations team. This role is a full time position and reports to the Director of People + Operations. 

This is a mission critical role that helps us build seamless, smart, and compliant operations for our organisation. The overall remit of this role is to:

1. Support on key aspects of financial management across budget development and forecasting, monthly reporting, and managing our external finance partners.

2. Managing domestic and international payroll via our employment partners, and managing vendors and contracting. 

3. Support on general operations across systems and software administration, and compliance practices.

Financial Management + Forecasting

• Support work on annual and multi-year budget forecasts, based on programming needs and organizational trajectory 

• Develop and maintain budget forecasting tools for departments to manage their annual budgets, to help inform strategic decision-making

• Manage organization’s cash flow to ensure financial stability across restricted and unrestricted funding

• Allocate staff, program, and operational costs to appropriate grants and work with finance partners to create budget systems to assign and track that spend

• Oversee work of our external bookkeeping and accounting partner–Jitasa–and serve as their main point person

• Develop cost types and appropriate coding for all expenses, and manage correct use of them

• Ensure all expense policies and internal controls are in line with best practices, up to date, clear and accessible to staff, and consistently referenced

Payroll + Vendor Payment

• Oversee and execute payroll cycles for all employees and contractors, through our domestic and international PEO, and vendor management platform

• Oversee  relevant local and state taxes and reporting, in line with US PEO requirements

• Responsible for payroll administration such as new hire documentation and processing standard payroll on a monthly basis and any payroll changes

• Manage contracting process, liaising with outside legal counsel when required

• Get vendors, contractors and new contracts set up in our contract management system

• Run due diligence processes in accordance with our due diligence policy

• Ensure and execute reimbursements for all employees in line with expense policies

• Prepare and issue any relevant tax documents for vendors and contractors

Funder Engagement + Reporting

• Work with the fundraising team to develop programme budgets for proposals 

• Manage financial reporting requirements during and at the end of each grant cycle

• Review draft donor agreements prior to legal, and set up grants in Climate Catalyst systems to allocate staff time and expenses accordingly

Annual Reporting + Compliance

• Support the Board Treasurer, CEO, and Jitasa in coordination of annual reporting to relevant authorities 

• Support annual audit preparation by serving as the internal coordinator for all requirements and documents as requested by auditors

Business Operations + Additional Support

• Manage all software and team systems, including access, permissions, and renewals

• Ensure all systems and data are managed in compliance with GDPR and other data protection legislation

• Ensure team data protection policies are up to date, relevant and adhered to

• Serve as the main point of contact to Climate Catalyst’s insurance broker and manage insurance policies – ensuring all policies are clearly accessible and paid in a timely fashion.

• Fill out and maintain all relevant lobbying documentation for the US, Europe, and any other relevant jurisdictions

• Ensure that all policies, trademarking, and terms of service are up to date on our website

• Support in material development for Board budget presentations

• Manage existing technology and equipment inventory and procure new equipment for all new hires and support in onboarding and offboarding as required

• Identify and implement systems and process improvements to enhance operational efficiency

What You Would Bring

• Strong budgeting, expense management, forecasting and financial planning & reporting skills 

• Experience in vendor and contract management as well as efficiency improvements 

• An understanding of compliance and regulatory requirements including but not limited to tax regulations and contract and legal risk management 

• Proficiency in managing financial and operational software

How You Work

• Ability to manage work streams independently

• Cross-functional collaboration across various departments 

• Clear and precise communication 

• Ability to navigate organizational change 

• Eager to collaborate and solve challenges

• Team player and true champion of your colleagues

Applications

To apply, please upload a brief cover letter outlining interest in the role and your CV to this application page. The deadline for applications is November 13th, 2025. We are keen to fill this position soon and will start reviewing applications on a rolling basis and may begin interviewing before the application deadline. If this role excites you, we encourage you to apply as soon as possible.

We value authenticity! Please prepare your application and interview responses yourself, without using AI tools.

Compensation + Benefits

The starting salary for this role is £53,900.

Benefits include: health insurance, stipends for wellness and phone/Wi-Fi, professional development fund, co-working space coverage, generous pension contribution and more. For more information about working with us at Climate Catalyst, visit our website.

Diversity at Climate Catalyst

Climate Catalyst aims to design inclusive strategies to meet our objectives. We recognise that the only way to deliver on that is to build a diverse team made up of people with varying backgrounds, experiences, and perspectives. We encourage people from historically marginalised and currently under-represented groups in the climate movement, to apply to work with us.

Equal Employment Opportunities

Climate Catalyst is an equal opportunity employer and complies with all applicable employment opportunity laws prohibiting discrimination against all qualified applicants and employees based on race, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, citizenship status, disability, genetic information, veterans' status, or any other basis protected by applicable law.