Trusts and foundations jobs

About the Role

Do you enjoy helping people? Are you a compassionate and people-focused person? Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?

The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.

The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.

A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.

They will work collaboratively with their team, management and external organisations.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Requirements

To be appointed as a Debt Advice Caseworker, you will need to have:

1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.

OR

To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.

2. Experience of achieving performance and quality targets/KPIs.

3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.

4. Effective oral/written communication skills and be numerate to the level required by the tasks.

5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.

6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.

7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.

8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.

9. Ability and willingness to work as part of a team.

10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

11. Ability to work across different sites within Liverpool.

12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognize and celebrate the positive value of diversity, promote equality and challenge discrimination.

Responsibilities:

1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

About the Role

Advice Giving

• Deliver a multi-channel advice service, including home visits, to clients regarding their energy needs and income maximisation support, ensuring advice provided meets the requirements of Citizens Advice quality standards.

• Ensure all case recording and other record keeping is completed within agreed timescales and conforms to the Office Manual and the Advice Quality Standards

• Use sensitive listening and questioning skills in order to allow clients to explain their problem(s) and to identify the next course of action.

• Use a range of information sources to find relevant information, then interpret and communicate this to clients, enabling them to tackle fuel poverty and financial hardship for the long-term.

• Assist clients with other related problems where they are an integral part of their case and refer internally or to other specialist agencies as appropriate.

• Meet the individual performance targets set as part of this project.

Research & Campaigning

• Take an active role in the research and campaigns process by identifying trends and social policy issues and communicating these to the Project Supervisor and Research & Campaigns Co-ordinator.

• Keep up to date with current research and campaigns priorities, initiatives and plans.

Administration

• Collect and record all relevant information given during interviews on to Casebook to meet the monitoring and evaluation requirements of the project.

• Be self-administering and undertake general administration tasks e.g. taking messages; photocopying, collating, filing; processing post etc.

Professional development

• Pass the City and Guilds NEA Level Energy Awareness exam within 2 months of starting the role.

• Keep up to date with relevant energy advice issues and maintain an up to date working knowledge of all new relevant legislation through:

o Attending training opportunities.

o Reading monthly subscriptions, relevant publications and Citizens Advice Updates.

• Prepare for and attend supervision sessions/team meetings/staff meetings/forums, as appropriate.

• Identify and implement your own learning and development needs.

Other duties and responsibilities

• If required, work from a variety of Citizens Advice Liverpool outlets across the city as required over the course of the week.

• Promote the aims, policies, and membership requirements of the Citizens Advice service.

• Ensure all processes and procedures that relate to the responsibilities of the role are delivered with a high level of awareness of the organisation’s equality and diversity ethos and policies.

• Be a positive ambassador for Citizens Advice Liverpool.

• Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Requirements

Desirable

1. One year’s experience of delivering generalist advice within Citizens Advice or another quality assured environment such as AQS.

Essential

2. Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony.

3. Ability to give and receive feedback objectively and sensitively.

4. Effective oral and written communication skills, with good IT knowledge to support delivery of service

5. Ability and willingness to work both on own initiative and as part of a team.

6. Willingness to learn and develop skills and be flexible with service delivery.

7. A good understanding of fuel poverty issues and the issues affecting society and their implications for clients and service provision.

8. Ability to assist with research and campaigns works by providing information about clients’ circumstances

9. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

10. Ability to pass City and Guilds NEA Level 3 Energy Awareness exam within the first 2 months of starting the role.

About us

Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.

CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.

We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.

As a compassionate Point of Entry Mental Health Practitioner, you’ll help provide advice, guidance and potentially urgent mental health support to those in need in our local communities. Your role will help support people find the most appropriate mental health service in Swindon, whether internally to S&G Mind or externally to our many key stakeholder partners/providers across the county.

What You'll Do:

- Compassionate Caller Support: You'll handle a variety of incoming calls, providing a compassionate ear to individuals seeking advice, guidance or urgent mental health support. Your person-centered approach will offer immediate and practical help, aligning with the principles of positive mental health and evidence based-interventions.

- Connecting People to the Right Care: You’ll play a vital role in guiding callers to the most appropriate mental health services in Swindon. Whether referring internally to S&G Mind or externally to key stakeholder partners, you’ll ensure each person is connected to the right support.

- Holistic Assessment & Planning: Using collaborative framework across the healthcare system, such as ‘Safety Planning’ and ‘Your Team, Your Conversation, Your Plan’ frameworks, you’ll assess and understand each caller’s unique needs, ensuring timely and appropriate responses that prioritise their mental health.

Why Join Us:

- Be A Vital Link in Local Mental Health Support: At S&G Mind, your role goes beyond answering calls—you’ll be a crucial connector, helping people access the right advice, guidance, and mental health services when they need it most. Your work will have a direct and lasting impact on local communities.

- Develop Expertise in Mental Health Navigation: A unique opportunity to strengthen your skills in mental health, collaborative care planning, and multi-agency referrals. With ongoing training and development, you’ll deepen your understanding of holistic mental health support and complex needs navigation.
 

- Thrive in Collaborative and Compassionate Teams: You’ll join a passionate team committed to improving mental health access in Swindon. Working closely with internal services and external partners, you’ll be supported in a positive, inclusive environment that values empathy, teamwork, and professional growth.

The Grants Officer is a new and integral role within Southwark Charities, created to support the growth and development of our grant-making activity. Working collaboratively with the charity’s Grants Manager, the successful candidate will play a central role in supporting the delivery of our grants programmes, at all stages of the grant-making process for community organisations and individuals, from application and assessment through to monitoring, reporting and relationship-building.

We are seeking an organised, proactive and detail-orientated individual, who is able to take the initiative, with experience of managing grants or comparable projects within the voluntary or public sector. The ideal candidate will demonstrate a strong alignment with our organisational values, excellent communication and administrative skills, and a solution-focused approach to their work.

This is a fantastic opportunity to join a small and committed team at an exciting time in the charity’s development. The role offers the chance to help shape new ways of working, contribute meaningfully to our impact, and make a real difference to the people of Southwark.

Location: St Mary Newington Close, Surrey Square, London, SE17 2LP until 2028, then Edward Edwards’ House, Nicholson Street, SE1 0XL.

The post will involve regular travel across Southwark for external meetings and events, including occasional evening and weekend working, and up to 2 days per week remote working.,

Contract: Permanent, full-time

Probation period: Six months

Reporting to: Grants Manager

Salary: £36,000-£38,000 p/a

Additional benefits: 25 days’ annual leave plus public holidays; 8% employer’s pension contribution; Death in Service benefit of 3x gross salary

Deadline for applications: Monday 16th March 2026, 9am

Personal Independence Coordinator

Salary £29,571.20 Full Time 35 hours per week

Do you want a job that makes a positive difference in people’s lives?

Age UK Croydon’s very successful PIC service for older people in Croydon is recruiting for a new Personal Independence Coordinator.

PICs work alongside health and care professionals within a neighbourhood team, adopting a multidisciplinary approach to working with people who have long term health and social care needs. The PICs provide critical links between formal health and social care services and the wider community support networks. We have adapted our way of working in response to COVID, helping older people to access technology and connect in new and exciting ways.

Full training will be provided; the important qualities we are looking for are:

• Excellent communication and listening skills
• A positive attitude and the ability to problem solve
• A cheerful, friendly, outgoing personality
• Highly organised with the ability to manage multiple priorities
• The ability to work flexibly, alone and as part of a team.

We regret we shall not be able to contact applicants who are not shortlisted for interview.

Closing date for applications: 9am Wednesday 1st April 2026

Interview Dates: Wednesday 8th April 2026

Purpose of the post

The Financial Planning & Analysis Manager will support the Associate Director of Finance to provide insightful analysis of financial trends and oversee the recoverability of funds.

They will coordinate the month-end process and work with Finance Business Partners to coordinate the quarterly forecast and the 2026/27 budget.

They will also act as Finance Business Partner to a number of teams, working closely with Budget Holders and external partners to provide effective management of resources and risk, and monitoring of quarterly partner reporting.

Main responsibilities

Financial Planning & Analysis element of role (60%):

• Coordination of month-end process: overseeing the month-end checklist and coordination of FBPs; production of monthly management accounts using JET reports
• Coordination of quarterly forecasting and annual budgeting across cost centres and funds: preparation of forecasting templates; coordination of FBPs; upload and review of forecast onto finance system
• Coordination of long-term (high level) forecasting across all cost centres and funds to end of current Core Funding cycle
• Oversee the cost recovery process of new and existing funds (overhead recovery and monitoring of funding gaps)

Finance Business Partnering element of role (40%):

• Work with Budget Holders to manage financial performance, forecasts, and budgeting including understanding financial opportunities and risk for the area of business partnership.
• Provide donor reporting and analysis as required to funders of specific programmes.
• Consolidation of quarterly partner reporting

Experience

• CCAB qualified with a minimum of 5 years practical experience in financial analysis or business partnering roles

Desirable

• Experience of fund management
• Experience of Microsoft Dynamics 365 Business Central
• Experience of JET reports 
• Experience in the academic or scientific research sector
• Experience working with UKRI and/or Research Councils
• Experience of funding under Full Economic Costing (FEC) model
• Experience of managing stakeholder relationships within an academic or not-for-profit environment

Skills

• Excellent quantitative skills, use of Excel and finance systems
• Excellent written and verbal communication skills with the ability to communicate effectively and confidently with people at all levels.
• Excellent interpersonal skills and ability to handle sensitive issues positively
• Excellent organisational skills, with the ability to manage competing priorities in a fast-paced environment and to working in an agile, flexible and pragmatic way
• Ability to quickly learn and adapt to new environments
• Ability to lead and work as part of a team
• Ability to work autonomously and make decisions without supervision
• Ability to process complex information and present targeted messages to different audiences.

Title: Active Recovery Lead 

Employer:  The Southmead Project 

Accountable to: Head of Active Recovery

Place of Work: The Southmead Project, Southmead, Bristol. BS10 6AS

Hours: 4 days per week

Contract: Permanent

Salary: £32,216.00 p/a pro rata 

The Southmead Project:

The Southmead Project is an equal opportunities employer providing free counselling and support for survivors of abuse and addiction across Bristol and surrounding areas. We welcome adults aged 18 and above of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We respect and cherish the differences between people and affirm every person as an individual. Our recruitment is done in line with safer recruitment practices. 

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage every staff member to have a supported, well-rounded and enriched working experience:

• Paid supervision for 1.5 hours per month, with an external clinical supervisor 

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice 

• Optional private counselling for up to twelve sessions per year with an external counsellor of that person’s choice

• Employer pension contribution of 5%

The Active Recovery Project gives adult survivors of abuse the opportunity to take part in community-based activities. Members of Active Recovery can participate in a variety of group activities with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation. The activities are based on ideas from our members and include water-based activities (such as rowing, canoeing, sailing and kayaking), surfing, trips to community spaces and creative sessions (such as arts and crafts). Activities take place every week. Each activity will last approximately 2.5 hours each. Members can attend the group sessions for up to 18 months. 

Job Purpose: 

We are looking for a warm and passionate leader to come and join the Active Recovery Service.

As an Active Recovery Lead, their job will be to develop and deliver the Active Recovery Project in Bristol and in Somerset. Using a trauma-informed approach, the Active Recovery Lead will create and provide a safe and supportive space for clients from The Sexual Violence Alliance organisations (The Southmead Project, SARSAS, Womankind and the Bridge Sarc) to participate in a variety of group activities, with others who share or understand their experience and develop peer relationships, resulting in increasing confidence and reduced isolation. 

Principal Tasks:

1. Run two Active Recovery groups a week, with , with the help of the Practitioner.

2. Provide initial trauma-informed assessment phone calls and/or meetings with potential members as part of the registration process for Active Recovery. This includes assessing need, risk and suitability for the service using a trauma-informed approach. 

3. Create safety plans and tailor activity sessions where appropriate after building relationships with members following the initial phone calls.

4. Plan trauma-informed sessions for members, including producing risk assessments for each activity, visiting activity locations and delivering relevant trauma training to activity providers. 

5. Oversee and lead on setting up, delivering and debriefing about activity sessions with members, volunteers and staff. Ensuring members are clear on each session's ground rules and safeguarding processes, using the Member’s Agreement.

6. Provide trauma-informed face-to-face support to members at sessions who may become overwhelmed or require help dealing with flashbacks and dissociation.

7. To support volunteers and staff with safeguarding queries and ensure safeguarding procedures are followed. To be the safeguarding lead at activity sessions, escalating any onward safeguarding referrals and queries to the Southmead Project Designated Safeguarding Lead.

8. Participate in and support the recruitment and induction training of volunteers.

9. Support and line manage a team of volunteers.

10. Develop and maintain an Active Recovery community through email, phone calls, texts and in person.

11. Develop and drive forward the project’s aim to have the members’ voices at the heart of the project.

12. Collaborate with developing outcome processes in line with the Southmead Project and its funders’ requirements.

13. Analyse data and feedback collected through outcomes processes to adapt and constantly improve the planning and delivery of the project sessions.

14. Contribute content for reports as required. 

15. Build and maintain positive relationships with partnership organisations for the project.

16. Manage the day to day budget for the project sessions, keeping accurate records to report to the Head of Active Recovery and planning how the budget will be spent across sessions, within guidelines provided by the Head of Active Recovery.

17. Record data accurately and in a timely manner on Oasis.

18. Produce social media and website posts about the project, including producing and editing videos.

19. Attend monthly one-to-one line management meetings with the Head of Active Recovery. 

20. To attend monthly one-to-one clinical supervision with a Supervisor who is approved by the Southmead Project. Supervision is a requirement of this charity as an organisational member of the British Association of Counselling and Psychotherapy. 

21. To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

22. Follow the Southmead Project policies, procedures and professional code of conduct as outlined in the Staff Handbook.

23. All members of staff, paid and unpaid, are required to undergo the   enhanced level of Disclosure and Barring Service check.

Person Specification

ESSENTIAL

• Full drivers licence and access to own transport.

• Professional qualification, such as a Diploma or degree in Counselling or in other relevant fields of work, such as; social work, psychology, mental health, education, support work or similar: or extensive experience in any of these fields.

• A sound understanding of the issues affecting members who have experienced trauma and abuse.

• Experience in managing projects. 

• Excellent administration and organisational skills, including experience of managing sensitive personal information.

• Experience of and confidence in using multiple computer and case management systems. 

• At least 2 years’ experience of delivering groups in the community, preferably activity based.

• At least 1 year’s experience of providing face-to-face support for survivors of abuse. 

• The ability to arrange group activities and liaise with other local organisations to help plan them. 

• The ability to plan sessions in detail to ensure that they are trauma-informed and having the experience and confidence to ‘hold’ groups when things do not go to plan.

• The ability to work flexibly within a team and support those within it. 

• Experience in managing volunteers. 

• Knowledge and awareness of how particular activities and social situations could improve people’s self-esteem, self-confidence, build friendships and reduce their isolation. 

• A sound understanding of safeguarding and experience of supporting others to act in accordance with safeguarding policies and within the best interests of the Active Recovery member or those at risk.

• Experience in managing a long-term budget.

• Knowledge of survivors’ voice work.

• To be able to attend monthly one-to-one line management meetings and monthly clinical supervision.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

DESIRABLE:

• Experience of building and maintaining positive partnerships in the community.

• Experience of running a community based project. 

• Experience of setting up processes for survivors’ voice work.

• Knowledge of making content for social media, including video recording and editing skills.

• Experience managing recruitment and training.

• Experience in chairing meetings and the ability to plan and review activities with a team.

• Experience designing outcomes processes and collecting outcomes data.

• Experience in writing reports, preferably funding reports in the charity sector.

 Please note that there must be at least 12 months between receiving support from the Southmead Project as a client/member and starting this role.

Position: Payroll Advisor
Hours: Full-time 35 hours per week (Part-time hours between 21 – 35 hours would be considered)
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: £35,825 per annum, plus excellent benefits (pro rata for part time)
Salary Band and Job Family: Band 2, Professional/Technical
You will start at the entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. (These figures are all full-time salaries and will vary depending on the number of contracted hours).

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

Payroll is more than numbers – it’s trust. Every payslip reflects someone’s livelihood. Getting it right supports colleagues across the organisation and ultimately helps us focus on delivering our mission.

You’ll be joining a collaborative HR team that values accuracy, accountability, inclusion and continuous improvement. We’re curious, we work together, and we care about getting things right.

We see you as not just processing data, but making sense of it, improving it and advising on it.

This means you will:

• Manage monthly payroll activities – inputs, checks, reports, approvals and secure file transfers.
• Be the go-to person for first level payroll-related advice for managers and staff.
• Work closely with our outsourced payroll provider and HRIS provider to make sure everything runs smoothly.
• Keep up to date with payroll and pension legislation, spotting risks and recommending solutions.
• Process payments, cost of living uplifts and annual increments accurately.
• Liaise with third-party providers (pensions, life, childcare vouchers, union subscriptions, cycle to work and more).
• Audit payroll data and work with HR colleagues to resolve gaps.
• Respond to queries about pay, pensions and benefits with clarity and care
• You’ll also contribute to HR projects and continuous improvement work – because payroll isn’t just about processing, it’s about making things better.

You will have:

You will already have experience working in a payroll environment, giving first-level payroll advice and managing payroll processes.

You’ll also bring:

• Experience using an HRIS (for example iTrent) and strong general IT/data skills
• Brilliant attention to detail – you’re fast, but you’re accurate
• Strong organisation and time management skills
• Confidence working both independently and collaboratively
• Clear, professional communication skills (written and verbal)
• A solid understanding of confidentiality and data protection
• A genuine commitment to equality, diversity and inclusion

A CIPP Level 5 qualification (or equivalent experience) would be great, but practical experience counts too.

This is a great opportunity to use your payroll expertise in a role where your work directly supports colleagues and contributes to a charity making a real difference.

Please note: This is a full-time role but applications for part-time between 21 – 35 hours would be considered. Please ensure you state the number of hours within your application you would like to be considered for if not full time.

Closing date for applications: 9:00 am Monday 23rd March 2026.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Our Second Home (OSH) is the UK’s youth movement for people with refugee backgrounds. We support young people to build community, become leaders, and flourish into adulthood in the place they call home.

Each year, hundreds of young people from dozens of countries and living in London & Bristol take part in our residential programmes, leadership training and youth hubs. Our residentials are often the first step – immersive, relationship-rich spaces where young people connect, reflect and begin to see themselves as leaders. From there, many move into leadership training and take on volunteer roles within the movement.

Our work is youth-led and rooted in lived experience. We are now implementing our 2025–2028 strategy, focused on strengthening quality, embedding learning and ensuring our growth is sustainable and safe.

The Head of Programmes is a senior leadership role, reporting to the CEO and managing two senior colleagues. You will hold responsibility for the quality, coherence and safeguarding of all programme activity.

Responsibilities (abridged - see attached job description)

Programme Leadership & Strategy in Practice

• Lead implementation of OSH’s 2025–2028 programme strategy.

• Oversee the design, quality and coherence of residentials, leadership training and hubs.

• Take operational responsibility for residential delivery, including participant referrals, recruitment of staff and freelancers, programme content and educational standards.

• Attend and lead approximately five residential programmes per year.

• Identify opportunities to strengthen youth engagement and leadership pathways as the organisation scales.

• Ensure programme data is accurately recorded and used to improve delivery.

Team Leadership

• Line manage the Communities Manager and Leadership & Volunteering Manager.

• Provide structured supervision, clear objectives and professional development support.

• Ensure strong coordination between hubs, residentials and leadership pathways.

• Build a culture of accountability, reflection and continuous improvement.

Safeguarding & Welfare

• Act as Deputy Designated Safeguarding Lead and serve as DSL at events as required.

• Ensure safeguarding practice is robust, consistent and embedded across all activities.

• Respond to safeguarding and behavioural issues appropriately and oversee safe recruitment processes.

Partnerships, Budget & Oversight

• Maintain referral partnerships and represent OSH externally where appropriate.

• Hold programme budgets within agreed limits and ensure financial discipline.

• Embed monitoring, evaluation and reflective practice across the programme team.

Experience & Competencies (abridged - see attached job description)

Essential

• At least 5 years’ experience in youth or youth-centred programming, including residential or intensive settings.

• Experience designing and delivering leadership development or informal education programmes.

• Strong facilitation and training skills.

• Demonstrable experience managing staff and developing teams.

• Strong understanding of safeguarding practice and willingness to act as Deputy DSL.

• Experience working with young people from refugee or asylum-seeking backgrounds, or strong understanding of the issues affecting them.

• Ability to balance strategic oversight with hands-on delivery in a part-time senior leadership role.

• Strong organisational skills and commitment to inclusive, youth-led practice.

Desirable

• Level 3 Safeguarding training.

• Experience managing programme budgets.

• Experience contributing to organisational strategy or scaling programme models.

• Familiarity with Google Workspace, Beacon CRM, MyConcern or similar systems.

• Lived experience of migration or displacement.

About the Role

As a passionate professional in the identification, development and management of a wide range of relationships in support of our programme partnership, you will ensure the Career Ready programme in Renfrewshire and West Dunbartonshire continues to thrive, which includes securing charitable donations from supporting partners. You will work closely with our Programme & Partnerships Manager for Glasgow, in support of our work growing there.

This role requires experience of partnership and account management and the scale and ambition of our social mobility work means you will need to be well organised, confident and able to positively influence a wide range of people including headteachers, teachers, CEOs and HRDs.

You will identify and approach opportunities that are well researched and pursue with unswerving perseverance. It’s also a great chance to develop personally.

Programme & Partnership Managers lead the delivery of our programme locally. In this role, you’ll grow, develop, and maintain the employer and education partnerships that make the Career Ready programme work — including our Local Advisory Boards, Local Authorities, school coordinators, the Developing the Young Workforce Regional Group, and the employers and volunteers who provide mentoring with the accompanying paid internship, deliver engaging masterclasses, and support events.

Once you’re confident in what, why, when, and how of our work, you will:
1. Lead, grow, and strengthen the Career Ready partnerships in Renfrewshire & West
Dunbartonshire.

You’ll ensure an excellent programme experience for all stakeholders and secure employer engagement for approximately 60+ students each year (with growth expected) who take part in our 18-month programme. This includes ensuring
sufficient mentors with the accompanying paid internship, high-quality masterclasses and purposeful events.

2. Support programme delivery, stakeholder engagement and the generation of new programme and funding partnerships across Renfrewshire & West Dunbartonshire. 

You’ll work closely with the Career Ready Glasgow & West Areas Local Advisory Board, the Programme & Partnerships Manager for Glasgow, the Head of Programme & Operations, the Scotland Partnerships Manager, Partnerships Lead, and your fellow Programme & Partnerships Managers — all committed to delivering quality, impact, and sustainability. You’ll also collaborate with the Scotland Operations Team to
ensure accurate data, strong processes, and effective management information for the area.

Find out more

You can find out more about the role, and working at Career Ready, in our candidate pack.

• £36,000 - £39,870 DOE (pro rata for part time)
• A working from home allowance of £300 pa is provided (pro rata for part time)
• Annual leave: 27 days holiday plus bank/public holidays. In addition, Career Ready is closed between Christmas and New Year. Career Ready also allows flexible use of some Bank & Public Holidays
• 6% of salary contribution to a private pension subject to an employee contribution of 3%
• Access to both our Reward Gateway Portal and an Employee Assistance Programme
• Business expenses including mileage allowance for car usage

How to apply

Please visit our website for full details of how to apply.

Timetable

• Closing date: 5 pm, Monday 16 March 2026 (early applications are encouraged)
• Shortlisted candidates will be contacted for an initial screening conversation prior to interview
• Interviews will take place from w/c 30 March 2026