Volunteer website manager jobs

The RSPCA York, Harrogate & District Branch is seeking to increase its fundraising activity in order to secure the funding neccessary to completely rebuild the York Animal Home. We are looking to bring on an experienced individual to design, launch and lead our capital campaign and raise the remaining funds needed to complete the project.

The Capital Campaign Lead will take overall responsibility for planning, leading and delivering the £5m capital appeal over the next few years. This includes developing the case for support, managing campaign phases, cultivating major donors and funders, and ensuring strong governance, reporting and stewardship throughout the campaign.

The York Animal Home was built in 1980 and no longer meets modern welfare, licensing or operational requirements. Demand for our services is rising sharply, while the complexity and scale of cases continues to grow. We are at the point where our current animal facilities do meet our needs and have been working to redevelop the site and build new modern facilities.

We have received planning permission and are in the process of finalising the designs prior to construction beginning this year.

We expect Major donors, high-net worth individuals and corporate partnerships to make up the main elements of the fundraising campaign, so are looking for individuals with a proven track record of raising large sums in these areas.

All information and how to apply is available on our website

Chelsea / Sutton (with 1 day a week working from home)

About Us

The Royal Marsden Cancer Charity raises money to save the lives of people with cancer, everywhere. We ensure our nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world. Join our ambitious and supportive Individual Giving Team and help us deliver our most ambitious fundraising strategy yet.

What You’ll Be Doing

As our Individual Giving Assistant – Supporter Acquisition, you’ll play a vital role in supporting our fundraising campaigns and projects, helping to recruit new supporters to the Charity. You’ll be one of the first points of contact for our donors, providing exceptional supporter care and ensuring every supporter feels valued. Your day-to-day will include:

• Responding to supporter enquiries by phone, email and in-person, ensuring all queries are handled efficiently and with care. 
• Thanking donors and personalising communications to build strong relationships and ensuring a positive and lasting first impression.
• Accurately recording and processing donations, and updating supporter records on our database.
• Supporting the delivery of fundraising campaigns, including creating timing plans, proofreading copy and assiting with briefs. 
• Managing invoices and helping with campaign reporting.
• Supporting the team with administrative tasks.
• Working with colleagues and volunteers to deliver the best possible supporter experience.

What We’re Looking For

You’ll be an enthusiastic team player with:

• Excellent organisational skills and attention to detail.
• Strong interpersonal and communication skills, both written and verbal.
• The ability to prioritise, manage multiple tasks, and meet deadlines.
• A proactive, flexible approach and willingness to support the team as needed.
• Good working knowledge of Microsoft Office (experience with customer databases is desirable).
• Commitment to providing outstanding supporter care and working in a supporter-focused environment.

Previous experience in customer or supporter service, office administration, or the charity sector is desirable but not essential – full training will be provided.

Why Join Us?

We’re a values-driven charity committed to saving lives by funding world-leading research, treatment, and care at The Royal Marsden. You’ll be part of a collaborative, ambitious, and kind team, with plenty of opportunities for learning and development.

What we offer:

• 27 days annual leave (rising with length of service), plus UK bank holidays
• Up to 6% employer pension contributions (increasing with service)
• Enhanced maternity and adoption pay
• Life insurance and employee assistance programme
• Flexible and hybrid working options (work from home one day a week)
• Access to subsidised staff restaurants, wellbeing initiatives, and more
• Bright, modern offices in Chelsea and Sutton, with excellent transport links

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

How to apply:
Please submit your application as soon as possible, as we may close the vacancy early if we receive a high volume of applications. 

Creative Media and Communications Manager

We are excited to be working in partnership with The Rock Church, a vibrant and growing church community in Harpenden, Hertfordshire. Meeting at the Eric Morecambe Centre on beautiful Rothamsted Park, they will be celebrating their 5th anniversary in April 2026 with over 300 active members and thriving youth and young adult ministries.

At The Rock Church, everything begins and ends with Jesus. Their heartbeat is simple: to lead people to Jesus and support them on their journey of discipleship. With a mission to inspire and equip people to apply the life-giving words of Jesus to their everyday circumstances, they're building a church family marked by authenticity, compassion, and commitment to growing in faith.

As they enter an exciting new season of growth and expansion, The Rock Church is seeking a visionary, hands-on Creative Media and Communications Manager to lead and develop their digital presence and creative output. This is a key role for the future of the church, using creativity and media to build God's Kingdom and tell the story of what God is doing in and through TRC, both on the ground and online.

You'll oversee and creatively shape all media and communication platforms across the church, playing a significant leadership role, especially on Sundays, alongside a volunteer team. From digital strategy and social media to video production, live broadcasting, design, photography, and website management, you'll be at the heart of how the church communicates its mission, vision, and values with excellence, authenticity, and impact.

The successful candidate must be able to demonstrate:

• A committed Christian with a heart and passion to build the local church
• Proven creative vision with hands-on media/tech skills
• Experience in digital communications, creative media, or church media agency work
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, etc.)
• Knowledge of website platforms (e.g., Squarespace, WordPress, Wix)

If you're passionate about using creativity and media to build God's Kingdom and are excited to be part of a pioneering season in a church dedicated to reaching people with the hope of Jesus, then we'd love to hear from you. 

This role is subject to a Basic DBS check, which will be carried out by the employer.

This role requires access to a car, as you'll be transporting filming and audio equipment between locations.

For more information, please contact Nick Thomas, Senior Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

The Rock Church is committed to being a welcoming and respectful Christian workplace and encourages applications from a wide range of backgrounds. Their beliefs and practices are grounded in their biblical understanding of faith, and the successful candidate will be expected to uphold and fully support the Evangelical Alliance Basis of Faith and our Values. The Rock Church and Charisma seek to ensure fairness and equality in our recruitment processes in accordance with the law.

In accordance with the Equality Act 2010, it is an occupational requirement that the post holder is a practising Christian. The postholder will be required to undertake a basic DBS check, and to prove their Right to Work in the UK.

Location: Hybrid - Harpenden and Hitchin

Closing date: Applications are being reviewed on receipt and interviews will be conducted on a rolling basis. When a suitable candidate is found the role will close, so please apply without delay to avoid disappointment.

We are currently looking for a Senior Service Manager to oversee safe houses based in the Swindon area. This role is a chance to combine your leadership skills, compliance excellence and compassion.

In the role you will:

• Lead and Inspire: Manage and motivate a dedicated team, ensuring they receive high quality supervision, training, and support.
• Champion Safety & Quality: Take ownership of Health & Safety compliance, safeguarding standards, and quality assurance measures including CQC and internal audits.
• Drive Operational Excellence: Oversee budgets, payroll, and service delivery with a focus on efficiency and high standards.
• Empower Survivors: Ensure service users receive the care and advocacy they need to rebuild their lives.

What we are looking for:

• Proven experience in team management and compliance within a care or support setting.
• Strong knowledge of Health & Safety, safeguarding, and quality frameworks.
• Excellent communication, organisational, and IT skills.
• Experience in modern slavery support is desirable, but not essential as training will be provided.

About Us

Medaille Trust is one of the leading providers of support to survivors of modern slavery and human trafficking in the UK. We are working to provide refuge and freedom for survivors and fighting to see slavery in all its forms become a thing of the past. The need for this work has never been higher, there are more than 50 million estimated victims of modern slavery worldwide, and over 120,000 potential victims in the UK.

We operate ten safe houses and five outreach hubs, staffed round the clock by specialist staff, working with more than 600 men, women and dependent children each year. We work to raise awareness in the UK and to provide preventive work in source countries. Our Pursue work helps survivors to engage with police and within the legal system to seek justice and to secure convictions against their perpetrators.

Interview Date: TBC

Applications will be reviewed as they are received, and we reserve the right to interview/ appoint before the closing date. Early applications are therefore strongly encouraged.

This role is a subject to satisfactory Disclosure & Barring Service checks.

The ability to drive with a valid licence with use of own vehicle insured for business purposes is essential.

River Thames Boat Project

Job title: Fundraising Manager

Salary: £35,000 pro rata

Hours: 3 days (22.5 hours) per week

Location: Home based with expectation of regular attendance at office (Teddington), some evenings and weekends for events and funder meetings when required.

Reports to: Executive Chair

Summary

This exciting new role will raise the funds to enable The River Thames Boat Project to expand our cruises and education programme on the River Thames, and cover our annual running costs.

Through your fundraising expertise, you will have a proven track record of raising capital funds, building relationships with individuals, community groups, trusts and foundations and other donors to achieve and exceed annual capital and income targets. You will have the skills to create compelling proposals and appeals that successfully engage and attract donations from new and existing supporters.

Background

Established in 1988, our charity's mission is to make the River Thames accessible to all.

We provide opportunities for individuals to experience river and waterways environments to enhance their personal, social, and educational wellbeing.

Using our fully wheelchair-accessible community boats we deliver educational programmes for children and young people across London and the South East, and therapeutic cruises for people of all ages who have limited access to the Thames due to health issues, disabilities, isolation or social exclusion.

A small staff team of four and more than 100 volunteers support the charity. In 2021, we received The Queens Award for Voluntary Service. The charity, more than thirty five years old, is run by a volunteer Board of Trustees.

We rely on grants, donations and community fundraising to subsidise the cost of our charitable activities on the River Thames.

We are seeking a fundraising professional to grow our charitable income across all streams (grants, foundations, corporate sponsors), raise significant capital funds, reinvigorate our members program, diversify our fundraising income and establish a volunteer fundraising committee.

As Fundraising Manager you will also be responsible for marketing the charity to prospective clients through mailings, social media and other routes.

What you'll be doing

1. Develop and execute a fundraising strategy that aligns with the charity's business plan and future ambitions
2. Develop and maintain strong relationships with prospective and existing funders
3. Research potential trust and foundation funders, write compelling bids and ensure effective reporting and stewardship
4. Revitalise the charity's members' program (Friends of RTBP)
5. Create and lead a volunteer fundraising committee to support our initiatives.
6. Ensure effective records are kept and a database developed for fundraising and the members' program
7. Ensure all fundraising is compliant with GDPR and other legal and best practice standards
8. Develop and implement marketing plans for the charity's cruises and education work
9. Attend the Trustee finance and fundraising committee and produce reports on activities and income as required

What we're looking for

1. Proven experience in raising capital and income for small to medium size charities from multiple sources
2. Self-motivated and proactive with great interpersonal skills to work with staff members, volunteers, trustees, and external funders from individual to corporate donors
3. Proven ability to research funders, write compelling bids and manage relationships with funders
4. A commitment to equality, diversity and inclusion
5. An interest or link with the Thames or environmental activities is desirable

Skills you'll have to succeed in this role

• Proficient in Microsoft 365
• Able to create compelling, professional designs for promotional and marketing materials using Canva or Adobe suite.
• Technically literate, with strong understanding of how to use Meta and LinkedIn
• Strong understanding of SEO and Keywords for creating blogposts.
• Good knowledge of Wordpress websites, to be able to update the site when necessary.
   

If you're passionate about fundraising and supporting the local community and excited to bring your your energy and ideas to a charity making the River Thames accessible to all, then we'd love to hear from you.

To apply, please send your CV, along with a one page supporting statement directly to the Thames Boat Project. Please answer the following three questions in your one page supporting statement:

1.Why do you want this role?

2.What experience do you have in raising funds for capital projects?

3.What do you think are the three most important steps in raising capital funds?

If your experience matches what we're looking for, then we'll be in touch with more about the application process.

Deadline for applications is February 27, 2026.
Interviews will be held early March - dates TBC.

Lindengate is a mental health charity that supports children and adults of all ages with their mental, physical, and social wellbeing through nature-based activities

This new role will involve planning and delivering seasonal work programmes, develop habitat and garden management plans, and lead a mixed team of staff and volunteers to maintain and enhance the site and gardens as a welcoming, biodiverse place to support people’s mental, physical and social wellbeing and nature. 

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity to contribute to BIAS’s mission of reducing social isolation among older Irish people and creating a warm and welcoming space for the whole community.

The Active Ageing Coordinator will run BIAS’s very popular twice-weekly active ageing lunch clubs in Dollis Hill and Cricklewood, which attract over 50 attendees per session, working with a team of volunteers to coordinate activities including Irish music, dancing and bingo. We are looking for a dynamic, enthusiastic person who is happy to take a hands-on approach to the development and delivery of our active ageing project. You will need to have strong people skills and the ability to proactively build positive relationships with volunteers and service users, along with excellent organisational abilities.

The project (funded by the Irish Government’s Emigrant Support Programme) will also involve delivering occasional special events for club members, such as St Patrick’s Day and Christmas celebrations and health and wellbeing days. You will need a strong capacity to build relationships and partnerships with other organisations and community groups in the borough, and a willingness to work with the leadership team on the marketing and development of the clubs, including via social media.

MAIN RESPONSIBILITIES

• Take the lead on the day-to-day running of BIAS’s two active ageing clubs in Brent, ensuring that they are welcoming, accessible and available to all.
• Carry out administrative tasks necessary for the successful running of the clubs, including shopping for club supplies, preparing refreshments, setting up music, organising entertainment and banking attendance fees, working within agreed budgets.
• Ensure the safety and wellbeing of all club members during club sessions, and manage communication and additional engagement with members outside of club sessions.
• Record and maintain member and attendance information in BIAS’s client management system.
• Where needed and possible, provide support to BIAS’s Active Ageing Coordinator in Haringey borough, and cooperate on joint club initiatives.
• Working in close cooperation with BIAS’s Volunteer Manager, encourage volunteer recruitment and retention and supervise volunteers during club sessions, ensuring that they have a safe working environment and a positive, fulfilling volunteering experience.
• Contribute to the promotion of the active ageing clubs in the local community, help create content and manage community interactions on BIAS’s social media accounts, and represent BIAS at occasional community events.
• Organise an annual summer outing for club members, and work closely with the leadership team on the organisation of a Christmas event for the wider BIAS community.
• Plan annual Health and Wellbeing Days in cooperation with local health networks, and work with the management team to identify other possible initiatives to improve the health and wellbeing of active ageing club members.
• Develop and maintain good relations with other cultural organisations and community groups in Brent, with the aim of promoting cooperation and cross-cultural exchanges.
• Work with the management team to identify opportunities for expansion of the active ageing project and ways to increase community engagement with BIAS.
• Attend regular supervision sessions with the Head of Operations, and be willing to undertake training and professional development as needed.

These are the basic duties required of the Active Ageing Coordinator. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This post will require travel to club venues and transport of club supplies, so access to a car is required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding streams, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (set out in the person specification), with supporting examples.

The deadline for applications is 30th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

The working hours for this post are Monday – Thursday 9am-5pm

Hackney Complex Needs Assessment Centre is a 17-bed Assessment Service supporting adult single people who are homeless or sleeping rough, many of whom have complex needs related to substance use, mental health, and physical health. Our service provides short-term, person‑centred support that identifies each individual’s holistic needs — including health, housing, reconnection to their home area, and immigration status — within an eight‑week period. 

This role offers you the chance to help lead a dedicated and skilled team, while also driving forward key service areas that have a direct, positive impact on the people we support. It’s an excellent opportunity to further develop your leadership experience within a flagship service working with vulnerable adults with multiple and complex needs. 

In this role you will: 

• Line manage a team, supporting their professional development, wellbeing, and client‑facing work as part of a wider management team of five. 

• Take responsibility for strategic development and partnership‑building across several priority areas. 

• Play a vital role in the ongoing improvement of our service to ensure residents receive high‑quality, inclusive, and responsive support. 

About you 

We are seeking a motivated, creative and people‑focused individual with experience supporting vulnerable people and working within (or alongside) a service delivery team. If you can demonstrate the following, we strongly encourage you to apply: 

• Strong communication and negotiation skills, with the ability to build positive, collaborative relationships with a wide range of internal and external partners. 

• Excellent planning and organisational abilities, including managing your own workload and prioritising effectively. 

• Knowledge and understanding of the housing and support needs of individuals experiencing homelessness. 

• Experience motivating, supporting and empowering staff and/or volunteers to deliver high‑quality services to people with diverse and complex needs. 

Above all, we are looking for someone who is passionate about our mission and committed to ensuring every person we support is treated with dignity, respect, and empathy. 

St Mungo's are committed to creating a diverse and inclusive workplace and we encourage applications from all under-represented groups. 

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 5th Feb 2026 

Interview and assessments on: w/c 16th Feb 2026 

*Advert may close early should we receive a sufficient amount of applications.

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Work Place
• Great Pay and Other Benefits

The Bikeability Trust is entering a new exciting phase of our strategy to 2035 to ensure more children can cycle with confidence. A year into our strategy we have reviewed Executive Team roles and responsibilities and are now looking for a creative Communications and Fundraising Director to lead our mission driven communications, income generation and impact reporting functions.

You will be an experience senior leader in communications, who has the drive to take our strategy to the next level. A key member of the Executive Team, working across the home based diverse staff team to bring together the impact of our work through corporate communications and influencing. We recommend reading our annual reviews on the Bikeability website to see a flavour of the work you could be leading.

Our income generation work is focussed on small impactful corporate partnerships, we have tested some individual giving and are planning to host a fundraising Ball in 2026. Experience in fundraising is desirable, with communications experience as essential as this role will ensure strong relationships with Government. 

If you would like to have a short discussion with the CEO before applying please contact Emily Cherry CEO. We are looking to interview shortlisted candidates on the 23rd or 25th February. We are looking for a candidate to start from 1st April or sooner. 

We are looking for a Centre Co-ordinator to support the work of the developing Cambridge Rape Crisis Centre team by ensuring the smooth running of the charity’s office, administration support and fundraising support.

It is a varied role that covers a range of support duties but there are two primary focuses of the role, which are:

1. To ensure effective office administration and support for CRCC and its services.
2. Supporting members of the public to fundraise for CRCC and support the charity’s fundraising volunteers to develop and deliver a programme of community fundraising activities and events.

To give an idea of our priorities for this role, we envisage the post holder’s time over a working week to be split as: 3 days office administration and support and 2 days fundraising support.

It is essential that the post holder has excellent office administrator skills but, whilst fundraising skills are desirable, we are able to offer training to develop the fundraising-related skills needed for the role.

Please note: It is an occupational requirement that the post holder is female, in line with the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.

We’re seeking a Senior Individual Giving Manager to join our Individual Giving & Legacy team! 

At Pancreatic Cancer UK, we’re on an ambitious journey to double our income within five years – and this role is vital to make it happen. You will:

• Drive transformational growth by setting the strategic direction of our Individual Giving programme.

• Lead a high-performing team to deliver ambitious targets across regular giving, cash, in memory, lottery and trading.

• Champion data-driven insight so we can test new approaches and optimise channels.

About You 

• You have experience leading a multi-million-pound Individual Giving strategy, and delivering multi-channel regular giving acquisition campaigns

• You’re an experienced and confident team leader and have proven experience in line managing a team.

• You’re analytical and able to interpret data, spot trends, and use insights to shape strategy and stay ahead in a fast-paced fundraising environment.

If this sounds like you – we’d love to hear from you!

About working for us 

This is a fast-paced organisation that is committed to making a difference. 

Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us  

We are Pancreatic Cancer UK. We go above and beyond for everyone affected by this disease.

Right now, half of people with pancreatic cancer die within three months of diagnosis. Families are left with only hope to hold onto. They need more. So we do more.

We bring more break throughs through research, more change through campaigning and more support through our expert nurses.

We make more noise because people have gone unheard. We are relentless because the disease is ruthless. We care more because people feel forgotten.

Because people with pancreatic cancer need more than hope.

Underpinning this vision are our three values: 

• Courage
• Compassion
• Community

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values. 

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices. 

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.

Safeguarding

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards.

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office-based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply 

• You can download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Ciara Cakebread (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews. 
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role.
• Please note that interviews will be held on Wednesday 18th February.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment. 

Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

We are recruiting for 2 Shop Supervisors to be based at our Finsbury Park or Islington shop.

Finsbury Park: 19 Stroud Green Road, London N4 3FB

Islington: 211 Upper Street, Islington, London N1 1RL

About the role

We have a fantastic opportunity for Shop Supervisors to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.

You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.

This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.

About you

To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.

• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy. 

• Pension scheme with an employer contribution of 8.5% 

• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.

• Enhanced maternity, paternity, shared parental, and adoption pay.

• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website) 

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 5 February 2026 at 23:59

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

At Samaritans we rely on supporter donations to save lives.​

We are looking for a Supporter Care Officer to enhance the supporter experience, process donations, and thank our wonderful supporters for their contributions.

In this important role, you will engage with supporters and members of the public to maximize their relationship with the charity.

If you're passionate about delivering excellent customer service, have keen eye for detail and a great communicator, we’d love to hear from you.

​

Contract terms:

£28,000 - £30,000 per annum plus benefits

Full Time

Fixed Term Contract (18 months)

Hybrid working with link to Ewell office

In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.​

We are passionate about flexible working, talk to us about your preferences 

​

What you’ll do 

Engage with supporters by answering their enquiries

Thank supporters for their donations

Process all donations received by post, phone and BACS

Identify and implement opportunities to build supporter engagement

Record and report on positive and negative supporter feedback

Maintain accurate supporter records

Welcome and steward new supporter enquiries​

​

What you’ll bring

Strong customer service experience and mindset

Great communication skills, including telephone, e-mail and letter writing

Ability to manage a varied workload

Experience analysing information to make objective decisions

Confidence in negotiating and influencing

Great time management​

Knowledge of fundraising, including Gift Aid and fundraising legislation (desirable)

Experience working with a CRM database (desirable)

Knowledge of card payments and Direct Debit processes (desirable)​

Full Job Description and Person Specification here

​​

Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.​

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now​

If this sounds like the opportunity for you, please apply. You will be asked to some answer short application questions and to upload your CV.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.

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​Applications close: 17th February 2026 at 09:00am

Interviews: w/c 23rd February 2026

The Stag operates through a low-risk hall-hire business model. It is not allowed to promote its own shows – it provides the professional facilities for others to hire space and put on shows.

Reporting to the Chairman of the Board of Trustees, the CEO leads a small, professional and dedicated team (currently 20 employees (17.8 FTE)) boosted with part-time casuals in the box office plus a team of volunteers at events. The CEO will ensure the charity fulfils its mission and achieves its charitable objectives whilst maintaining the strong financial sustainability it now enjoys.

The role requires the CEO to a be a BIIAB personal licence holder and to act as Designated Premises Supervisor as well as being the Company Secretary. More details from The Stag's website.