Account management jobs

Who we’re looking for and why join us

At Refugee Legal Support (RLS), we’re seeking a dynamic leader to become our new Fundraising Director. This pivotal role offers the opportunity to shape the future of a values-driven legal organisation that stands in solidarity with people on the move. 

Following significant growth in recent years, you’ll build on strong foundations to support the organisation’s sustainability. You’ll bring strategic vision, excellent stakeholder management skills and a collaborative approach to support the delivery of RLS’s new strategic plan. 

However this role goes beyond fundraising. You’ll also be a key member of our Management Team and work closely with our Executive Director, Legal Director and board of trustees to shape the future of the organisation. This is therefore a perfect opportunity for anyone looking to develop their senior management skills. 

This role combines strategic oversight with hands-on work, bridging urgent funding needs, long-term fundraising strategy and organisational leadership. For a leader passionate about migrant justice and equity, this is a career-defining opportunity to sustain and grow RLS’s impact while shaping its future.

About Refugee Legal Support (RLS)

Our structure

Refugee Legal Support (RLS) operates as a registered organisation in both the UK and Greece, reflecting our international scope and impact. Our governance structure includes a dedicated Board of Trustees and specialised subcommittees that provide oversight and strategic direction. We’re supported by a dynamic management team and dedicated, expert project teams who deliver our mission across Greece, the UK, and Northern France.

What we do

Refugee Legal Support is an international legal support organisation, with operations in Greece, the UK and Northern France. We’re committed to ensuring access to justice through expert legal information and advice to people seeking safety and family reunification. Our casework is a tool to tackle individual and systemic injustice in immigration systems. 

We strive to develop inclusive, sustainable and regenerative ways of working which are directly informed by those with lived migration experience. We support the global movement that fights entrenched inequalities, racism and other forms of discrimination that force people to migrate. In doing so we recognise that immigration systems are weighted against those forced to migrate and stand in opposition to hostile policies, along with all forms of violence against people compelled to migrate. 

We’re specialised and use our expertise for strategic impact. We strive to be thorough and aim for precision and accuracy in all of our work. In a fast changing environment we use our experience and expertise to move quickly to meet needs, but to also think beyond the immediate context and push for positive systemic change. 

We continuously think and challenge ourselves in how we develop our anti-racist practice and empower refugee leadership. We recognise that climate justice and migrant struggles are interconnected and view our work through this lens. 

To get a fuller picture of our financial health and impact, have a look at our most recent accounts on the charity commission website. (Refugee Legal Support, Charity number: 1191680)

Our ethos

We have a strong commitment to consultative decision making and strive to be non hierarchical. We’re rooted in our foundational values of solidarity, anti-racism, independence, openness and transparency.Our colleagues play a central role in shaping our work and how we respond to need. They are dedicated to our mission and have the best interests of our clients at heart. We enable each other to fulfil our individual and collective potential in a work environment of mutual trust and respect.

Working at RLS:

The wellbeing of our colleagues is of paramount importance. We foster a friendly, supportive and collegiate working environment, and we practise consultative ways of working. We work flexibly and prioritise effective recuperation. 

Some of our benefits include:

• Generous annual leave: 28 days (pro rata for part time employees) plus bank holidays and additional days at Christmas;
• Flexible working schemes, compressed hours and remote working are available;
• 8% pension scheme with ethical pension provider. RLS contributes 5% with minimum 3% staff contribution;
• Wellbeing offering: access to specialist individual counselling, group clinical supervision or alternative means of wellbeing support (body and mind classes of choice);
• Enhanced maternity and partner leave;
• Enhanced sick leave and pay;
• Wellbeing leave;
• Learning & Development: each member of staff has access to training resources and courses and shadowing opportunities;
• We work in a purpose built office environment near Old Street Station, shared with two like-minded organisations. 

Role Overview: Fundraising Director 

The successful candidate will lead RLS’s income generation through our next phase of development. You’ll oversee our relationships with key funders, individual giving, our approach to major donors and our communications. You’ll work closely with the Management Team and trustees to set and implement fundraising strategy and highlight and manage risk. 

As a member of the Management Team, you’ll be involved in the day-to-day leadership and oversight of the organisation, with involvement in decisions from strategy to HR, project design and many other aspects of our work. 

Core Responsibilities: 

1. Fundraising strategy and development ○ Lead the development and delivery of RLS’s fundraising strategy to meet our funding targets and deliver our strategy. 

• Meaningfully involve and guide the Management Team, trustees and Fundraising Officer in strategy development and delivery. 
• Develop new funding sources as appropriate. 
• Ensure that funding sources fit with RLS’s values and our moral and ethical fundraising policy. 
• In future, there may be other line management responsibilities as RLS’s staff changes to meet our new strategy. 

2. Organisational leadership

• Work with the Management Team and trustees to lead on the delivery of RLS’s strategic objectives. 
• Work with the Management Team to lead RLS, including finding creative solutions to issues as they arise and ensuring the smooth running of the organisation. 
• Foster a supportive work environment that’s true to RLS’s values. 

3. Lead on funder relationships

• Develop and cultivate relationships with potential funders. 
• Develop and maintain a strong pipeline of funding opportunities to meet our targets and fulfil our strategy. 
• Lead relationships with existing funders, ensuring that they’re regularly engaged and that all reporting deadlines are met. 
• Support the Fundraising Officer to lead on certain funder relationships. 

4. Proposal and application development

• Lead the development of compelling applications and proposals for funders. 
• Work closely with internal stakeholders to ensure that all funding applications meet the needs of RLS and align with our strategy. 
• Support the Fundraising Officer to deliver high quality proposals and applications. 

5. Individual giving and major donors

• Work closely with the Fundraising Officer to develop and deliver a high quality individual giving programme to meet our fundraising targets. 
• Manage relationships with major donors and further develop this income stream. 

6. Communications and events

• Work closely with the Fundraising Officer to develop and deliver RLS’s communications strategy. 
• Work with the Fundraising Officer and CEO to oversee and continue to develop RLS’s website. 
• Organise and deliver events from time-to-time to support the delivery of RLS’s fundraising strategy. 

7. Risk management, reporting and record keeping

• Ensure that the Management Team and board have an accurate picture of RLS’s financial position, including a clear picture of risk. 
• Oversee accurate records of funder and donor relationships and income through our CRM. 

8. Representing RLS and occasional travel

• Represent RLS at events from time to time. 
• Occasional travel, potentially including international travel. 

9. Line management

• Provide high quality line management to the Fundraising Officer. 

 In future, there may be other line management responsibilities as RLS’s staff changes to meet our new strategy. 

Person Specification 

• Senior leadership experience in income generation 
• Proven success in securing significant, multi-source funding, including trusts and foundations. 
• Expertise in developing long-term financial strategy and sustainability 
• Experience in shaping and overseeing individual giving campaigns 
• Excellent relationship-building and communication skills 
• Ability to find creative, innovative solutions and problem-solve. 
• Strong leadership skills, including the ability to foster a team-wide understanding of and involvement in fundraising. 
• Have a strong commitment to advancing migrant justice. 
• Be an active listener and a progressive leader. 
• The successful candidate will be required to obtain an enhanced DBS certificate (we cover the cost). A criminal record is not necessarily a barrier to recruitment but should be disclosed on application 
• Have the right to work in the UK. 
• Fluent in English. 
• Have lived experience related to migration and/or experience of and relationships in the migrant justice sector (desirable). 

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.   

We are looking for a new CEO to lead our dedicated team and continue to develop SLRA’s outstanding services and impact. We are looking for a determined and inspirational leader. You may be an experienced CEO or have the skills and determination needed to step up into the role. Our current CEO has led SLRA’s growth and development over the last eleven years and we are proud of our highly regarded and successful, local organisation. As we look to our new strategic period, we are looking for a new CEO who will ensure the continued exceptional impact of our work with local migrant individuals and communities and who will continue to develop our campaigning and policy influencing work at a time when the hostility of the external environment and government policies is more challenging than ever. If you think you might be the right person for this role, feel that you could bring the best out in those you lead and have the capability to define SLRA’s direction over the coming years, then we would love to hear from you.

Benefits include:

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. 
• Additional long service annual leave days up to a maximum of an additional 5 days per year. 
• Flexible and family friendly working arrangements.
• Pension scheme with 5% employer contribution. 
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans. 

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

SAT-7 UK is part of an international Christian media ministry, bringing life-changing joy to the people of the Middle East & North Africa through powerful, faith-filled television and digital media programmes.

In this role, you will combine your expertise of technology and systems to help the Operations team develop efficient ways of working with the systems. This role provides opportunities to dive into multiple systems whilst finding solutions to improve workflows, automate tasks and optimise data flow. The Data & Systems Officer (DSO) will report to the Executive Director and will become an integral part of the Operations team to make a real impact on supporter engagement and team efficiency.

If you’re looking for a role where curiosity, creativity and tech enthusiasm is valued, we’d love to hear from you!

KEY RESPONSIBILITIES

Systems & Users

• Support automations, workflows, and templates in Dotdigital and Raisers Edge NXT.
• Research and introduce new tech solutions.
• Manage user accounts, permissions, and security across key systems.

Data & Processes

• Keep data accurate and flowing smoothly between systems.
• Troubleshoot and solve technical issues.
• Identify opportunities to automate tasks and improve processes.
•  Support teams to use systems more effectively.

Reporting & Support

• Prepare mailing lists, reports and dashboards.
• Liaise with external IT providers and CRM consultants.
• Contribute to policies, training and best practices.

Extra Support

• Support the Operations Team during busy periods including helping with online shop orders and donation processing when needed.

GENERAL RESPONSIBILITIES

• Use Customer Relationship Management systems to ensure efficient and secure storage of information.
• Represent SAT-7 UK at conferences and events as required.
• At all times operate within relevant statutory requirements and guidelines, following best practice recommendations wherever possible. Specially ensure compliance with the Fundraising Regulator and General Data Protection Regulations.

HOW TO APPLY: If you are interested in this role, please visit our website to review the application pack and send your completed application form, CV and covering letter to Esther Read. Unfortunately, candidates sending in a CV without an accompanying application form cannot be considered for shortlisting.  No overseas applications will be considered and applicants should have the right to work in the UK. 

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness

The Role 

We are seeking a proactive and detail-oriented Onboarding Coordinator to join our team and play a key role in welcoming and guiding new groups to join the FareShare Go programme. This role will be  the main point of contact for new charities during their first 6 weeks, ensuring they are set up for success through account setup, food safety compliance, scheduling logistics, and ongoing support.  As an Onboarding Co-ordinator, you will be allocated to manage the onboarding needs across a specific geographical area; you will need to grow your awareness and understanding of this area quickly; whilst also adapting to local contexts and operational variations. 

Main areas of responsibility 

• Relationship Building: Serve as the first point of contact for new groups, fostering trust and ensuring a positive onboarding experience that reflects the unique needs of their area. 

• Account Setup: Assist groups with setting up their collection accounts, ensuring all necessary information is completed and systems are accessible. 

• System training: Assist groups in understanding the various donation platforms available to them to ensure successful collections 

• Food Safety Checks: Guide groups through initial food safety requirements, checklists, and verifications to ensure compliance before their first collection. 

• Scheduling Collections: Coordinate and confirm collection schedules, including pickup days, times, and logistics tailored to the group’s capacity and location. 

• Ongoing Support: Maintain regular communication with each group during their start with the programme, offering support, troubleshooting, and feedback collection. 

• Documentation & Reporting: Track onboarding progress, maintain accurate records, and report milestones or concerns to the Onboarding Manager. 

• Collaboration: Work closely with internal teams to ensure a coordinated and seamless experience for new groups. 

• Regional Onboarding Oversight: Manage the onboarding of new groups across a defined geographical area or multiple regions, adjusting processes to suit local requirements and regional operational nuances. 

Essential Criteria 

• Indepth understanding of the FareShare Go programme and working closely with charities to deliver a service that meets their needs.

• Sound understanding of the FareShare Go onboarding requirements for charities, whilst also understanding  regional distinctions and complex  schedules 

• Experience in following FareShare Go’s escalation procedures and communicating with external stakeholders 

• Experience in customer service, specifically with issue resolution around store performance with charity donations. 

• Experience ensuring organization compliance with FareShare Go policies and procedures 

• Familiarity with food safety protocols and being confident in explaining key requirements to charities

• Experience understanding and managing multiple donation platforms simultaneously 

• Strong organisational skills with experience managing workflows across multiple locations, comfortable managing multiple onboarding processes simultaneously 

• Demonstrable use of competency with salesforce reporting, informing analysis and workstream prioritisation 

Desirable Criteria  

• Experience working in food redistribution, logistics, or non-profit programme delivery 

• Training in food safety (e.g., Level 2 Food Hygiene Certificate) 

• Knowledge of CRM or onboarding software tools (Salesforce) 

Competencies and behaviours  

• An understanding of and commitment to FareShare’s mission.  

• A commitment to Equal Opportunities.  

• Flexibility and collaborative style of working across FareShare and with all our stakeholders. 

We are looking to appoint someone who sees risk not just as a challenge to avoid, but as an opportunity for kingdom impact. This role calls for someone able to blend robust yet proportionate compliance and an eye for detail, with bold, faith-shaped decision-making.

In this newly created role, you will play a key part in shaping how we coordinate policies, manage risk, and navigate complexity with both diligence and hope. You will ensure that our compliance meets or exceeds required standards, strengthening trust and relationships. You will support governance that enables wise decision-making and foster a risk management culture that both protects the organisation and recognises and seizes opportunities, all while actively pursuing and staying faithful to our calling.

• Salary: £33,000-36,000 (pro-rata) + benefits
• Location: Home-based or the option of a desk at our office in Oxford.
• Terms of appointment: Part-time (22.5 hours per week). Permanent
• Closing date: Monday 3 November at 9am
• Interview date: Interviews will be held over 10 and 11 November 2025

Key responsibilities:

• Compliance management
• Legal agreements and advisory implementation
• Risk management
• Governance support

For more information, see our application pack.

Benefits include:

• 33 days’ annual leave, including bank holidays
• Up to 5 days’ extra leave to serve on the Board of an external organisation
• Competitive contributory pension scheme
• Employer pension contributions up to 7.5%
• Fully employer-funded life assurance
• 24/7 employee assistance programme for emotional and practical support
• Tax-free home-working allowance
• Family-friendly employer
• Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
• Hot-desking facility at Oxford office
• Fully paid-for professional development opportunities.

​It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.

caba's purpose

caba is an occupational charity helping the ICAEW community thrive. We provide practical, emotional, and digital tools to help people manage everyday challenges and life-changing events. Our vision: everyone in the ICAEW community can fully participate in life.

our values

We make a difference. We work best together. We do the right thing. We are dynamic.

At caba, you’ll join a supportive, values-driven team, making a real impact on people’s lives every day.

the role

As a Senior Support Officer, you’ll lead the way in delivering expert, personalised advice to those facing complex financial, health, or social challenges. You’ll manage a portfolio of the most challenging cases, provide guidance to the team, oversee quality and training, and help shape how we deliver high-quality support across caba.

what you’ll do

• Handle complex, high-impact cases, ensuring service users receive sensitive, person-centred support
• Guide and support the team through technical supervision, case reviews, and real-time advice
• Drive quality and continuous improvement in processes, templates, and advice delivery
• Oversee grant applications, preparing reports and making recommendations for approval
• Champion the service user perspective, sharing insights to shape and improve our services
• Ensure safeguarding and compliance standards are always met

what you’ll bring

• Expertise in welfare, debt, housing, health, or social care with experience supporting complex needs
• Strong technical knowledge and the ability to coach and guide a team
• Excellent communication and record-keeping skills, with a sharp eye for detail
• Confidence using IT systems, including CRM databases, Word, Excel, and Teams
• Qualifications in relevant specialist areas, safeguarding, and financial advice
   

why work for us

We know that our people are our greatest strength, so we’ve built a benefits package that supports every aspect of your life and career:

financial security & time off:

• Up to 10% employer pension contributions
• Private medical insurance, income protection, and life assurance
• 25 days’ annual leave plus bank holidays
• Enhanced family-friendly policies

wellbeing & lifestyle:

• Hybrid working: 2 days in the office, 2 days at home, plus participation in our new 4-day week trial
• Access to wellbeing resources, including EAP, Qwell, and a wide range of caba’s services
• Eye tests and contributions towards DSE glasses
• On-site electric car charging points
• Two paid volunteering days each year

growth & development:

• Learning and development budget to support your progression
• Opportunities to grow and collaborate through forums and project groups

About the opportunity
As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.

Closing date: Monday, 27th October 2025 at 9am
Interviews:Monday, 3 and Tuesday, 4 November 2025.  There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.  We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work:This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH

Duties and responsibilities
 
People and Cultural Leadership 

• You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities. 
• You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.

 
Strategic and Senior Management 

• You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.

Impact and quality oversight

• Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role. 
• You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert. 

Person specification
 
Qualifications criteria: 

• The right to work in the UK.
•  University degree or equivalent experience in a relevant field of quantitative or social research. 

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders. 
• Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
• Enjoys leading a team, supporting development of manager skills and capabilities. 
• Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations. 
• Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices. 
• A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager. 
• Experience of Salesforce CRM would be desirable but not essential. 
• Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities. 
• Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential. 
• Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets. 
• Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends. 
• Strong change management skills and experience, ensuring innovations are launched and embedded successfully. 
• Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions. 
• In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level. 

You will be likely be more successful in this role if you have: 

• Experience working in the charity sector. 

Finance and Tax Administrator
Location: London
Hybrid (35 hours/week): 2 days a week in the office for first three months of probation, 1 day/ week thereafter
Salary: £33000 per annum
Contract Type: Permanent

About the Organisation

Reporting to the Financial Controller, this role sits within a respected UK-based educational charity

About the Role

This is a varied and hands-on role, combining international tax administration with core finance tasks. You'll manage tax returns across multiple jurisdictions, liaise with global partners, and ensure accurate financial reporting. You'll also play a key role in bank reconciliations, cash flow updates, and supporting accounts receivable functions.

Key Responsibilities

Prepare and submit international tax returns across various countries
Maintain accurate records of tax liabilities and payments
Collaborate with internal teams and external tax partners
Allocate and post daily bank receipts
Complete monthly bank reconciliations
Raise sales invoices and support credit control
Assist with year-end audit schedules and ad hoc reporting

Experience Needed

5+ years' experience in finance and accounts
Experience using a CRM system and other finance systems.
Experience posting sales invoices and resolving payment queries.
Bank reconciliation and cash posting experience
Experience working with large volumes of data.
Credit control experience would be beneficial - chasing customers for payments.
Excellent Excel skills
Excellent communication and relationship-building abilities
A proactive, flexible, and collaborative approach

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Croydon BME Forum, in partnership with Macmillan Cancer Support, is tackling ethnic inequalities in health and social care through this “Can You C Me Project”. The Macmillan Team offers personalised support, information, and referrals for individuals affected by cancer, including families and carers, across six South West London boroughs: Croydon, Merton, Kingston, Wandsworth, and Richmond. Working within a team of three, you will be responsible for two boroughs, Croydon and Merton while supporting colleagues as needed.

As a Project Coordinator for the Can You C Me project, you will play a key role in engaging BME communities to enhance cancer awareness and support. Reporting to the Programme Manager, you will lead outreach initiatives, community engagement, and the organisation of project activities across Southwest London. Each coordinator is assigned a specific set of boroughs, collaborating closely with community organisations, faith groups, healthcare providers, and individuals affected by cancer.

Key Responsibilities

· Engage and build relationships with local communities, faith groups, and voluntary organisations to raise cancer awareness and improve support networks.

· Organise and deliver cancer awareness events, workshops, and outreach sessions tailored to community needs.

· Facilitate steering groups with professionals and individuals with lived experience to shape service delivery.

· Plan and coordinate two cancer conferences per year, ensuring they raise awareness, amplify voices, and drive meaningful change.

· Conduct focus groups within designated boroughs to capture insights from the community and ensure services reflect their needs.

· Collect and analyse feedback from service users to inform and enhance project delivery.

· Provide signposting, referrals, and follow-ups to ensure individuals access local voluntary, community, and statutory support services.

· Collaborate with professionals to improve cultural competency in cancer care by delivering upskilling sessions and developing culturally appropriate resources.

· Empower service users by providing accessible information and supporting them in assessing their abilities, setting goals, and making informed decisions about their care.

· Engage with BME communities to identify and address barriers to support and disparities in healthcare access.

· Assist with social media, publicity, and project promotion to enhance engagement and awareness.

· Maintain project records, contribute to quarterly and annual reports, and ensure smooth service delivery.

· Provide compassionate, respectful, and culturally sensitive support to service users, carers, and families.

· Regularly travel across at least two boroughs to deliver support and collaborate with partners.

 

A - Application form
I – Interview
C – Certificate (original evidence)

Essential Skills & Experience

Assessed

1. Experience in community engagement, outreach or health promotion A/I

2. Strong understanding of health inequalities, particularly within BME communities A/I

3. Experience using a person-centred approach to empower service users in making informed choices A/I

4. Experience working in cancer services, supporting individuals living with and beyond cancer as well as their families, and carers A/I

5. Proven ability to build relationships with primary care, adult social care professionals, and the voluntary sector A/I

6. Experience in organising and facilitating focus groups, steering groups, training sessions, and upskilling workshops A/I

7. Ability to collect, record, and analyse service user data and feedback to inform service improvements A/I

8. Passion for improving health equity and raising cancer awareness A/I

9. Experience working with volunteers and small community groups A/I

10. Experience in content creation and social media engagement for awareness and outreach A/I

11. Holds a valid UK driving license and can commute to various service locations across the borough A/I

Knowledge

1. Understand Personalised Care and cancer support services across Primary, Secondary Care, and voluntary sectors A/I

2. Knowledge of self-care support and the skills required to assist individuals in managing their health A/I

3. Awareness of confidentiality principles when handling service user information A/I

4. Familiarity with cancer pathways, Macmillan Cancer Support, and tools like Electronic Holistic Needs Assessment (EHNA) (desirable) A/I

5. Knowledge of local healthcare structures and community services in Croydon and Merton A/I

6. Engage compassionately with communities hesitant to access healthcare A/I

7. Understand safeguarding principles as they apply to children and vulnerable adults A/I

Aptitudes, skills and competencies

1. Proficiency in Microsoft Office, including Excel and Outlook, and experience using online monitoring systems such as Views  A/I

2. Strong interpersonal skills, with the ability to actively listen, motivate, support, and advocate for service users A/I

3. Ability to develop effective relationships with a wide range of customers, organisations, and partners A/I

4. Proactive, dynamic, and able to use initiative to solve problems and drive improvements A/I

5. Strong organisational, planning, and time management skills A/I

6. Ability to accurately collect, monitor, and analyse data, producing KPIs and evaluation reports A/I

7. Self-motivated and able to work independently, meeting deadlines and targets A/I

8. Ability to identify and assess risk when working with individuals

Personal qualities

1. Demonstrates personal accountability, emotional resilience, and the ability to work under pressure I

2. Committed to working in cancer services and improving patient experiences A/I

3. Values equality and diversity, with a strong understanding of its relevance to service delivery A/I

At Leicester South Food Bank, our mission is to address the community's needs and provide effective responses to everyday life challenges. We are looking for a motivated and passionate Partnership Lead to join our team and help us make a positive impact.

We have opened a community hub in Wigston, a dynamic space designed to enhance well-being and purpose in our community. This innovative project responds directly to the expressed needs of our community for face-to-face interactions and accessible local services.

Key Features:

1. Multi-agency space hosting a variety of organizations

2. Flexible weekly schedule offering workshops, events, and activities

3. One-on-one support and advice services

4. Relaxed environment for community engagement 

 The hub will serve as a vibrant 'community expo,' showcasing diverse interventions and services from multiple organizations. This approach allows residents to explore and connect with various resources all in one place, tailored to the evolving needs of our community.

Main Responsibilities of this vacancy:

Multi-Agency Management:

• Develop and manage a multi-agency space to provide interventions and solutions to the community's recognized needs.

Local Organizing:

• Develop and manage a team of volunteers, who will build relationships and trust with the community.

• Explore and understand the experiences bringing people to need our support through listening activities and/or research.

• Assist the Operational Manager in mapping out and building relationships with the charities partners, referral agencies, and local anti-poverty organizations.

• Identify local issues driving poverty and engage with the campaign team to develop strategies for change.

Maintenance and Security:

• Regularly inspect and maintain the building, grounds, and equipment.

• Oversee security, including opening and closing the building and monitoring security systems.

• Ensure compliance with health and safety regulations and implement safety measures.

Cleaning and Repairs:

• Ensure the premises are kept clean and tidy, either directly or by supervising cleaning staff.

• Organize and oversee repairs and maintenance work, liaise with contractors, and manage maintenance budgets.

• Maintain an inventory of equipment and supplies, ensuring timely ordering and restocking.

Event Support:

• Provide logistical support for events, meetings, and other activities. 

If you are passionate about making a difference and possess the skills to create meaningful relationships, manage our premises effectively, we would love to hear from you. Apply today to join our dedicated team!

NOTE: This postion was advertised as Partnership and Premises Officer earlier this year. If you were previously interviewed and were not succesful, unfortunatly you will not be eligable to apply this time around.

Young People Support Worker

We are seeking a dedicated and compassionate individual to support young people in supported accommodation in Twickenham

Position: Young People Support Worker
Location: Twickenham
Salary: £27,636 per annum
Hours: 37.5 hours per week - Hours are 9am-5pm Monday to Friday

Contract: Permanent, Full Time
Closing Date: Sunday 9th November 2025

About the Role

As Young People Support Worker you will work as part of a team delivering an assessment, support and move on service to vulnerable clients in supported accommodation. You will have a caseload of 5 clients aged 18-25, in a supported accommodation in Twickenham.

You will mostly lone work, with the Service Manager and Senior Progression Coach working from the office once a week each on average.

You may be required to work from our offices with the rest of the team in Lambeth/Croydon once a month as the business need arises or for training.

Key responsibilities:

· Ensure the safety and wellbeing of clients at all times, following safeguarding and emergency procedures as required.

· Hold a caseload as key worker, taking joint responsibility with the team for day-to-day client support.

· Lead on risk and needs assessments, develop SMART outcomes-based support plans, and review regularly.

· Deliver one-to-one and group support to build resilience and independence, both on site and in the community.

· Work in partnership with external agencies and involve clients in decision-making and community activities.

· Support clients to access education, training, employment, volunteering and benefit entitlements.

· Contribute to a safe, welcoming environment including rota cover, health and safety checks and move-in support.

· Support and collaborate with volunteers and participate in wider organisational engagement opportunities.

About You

You’ll be a motivated, empathetic and organised individual who thrives on helping young people achieve independence. You’ll bring:

· Experience working with the client group and understanding their needs, including homelessness, mental health and substance use.

· Experience in housing settings with knowledge of health and safety responsibilities.

· Strong understanding of asset-based approaches, safeguarding requirements and professional boundaries.

· Knowledge of risk assessments and support planning.

· Good literacy, numeracy and IT skills, including Microsoft 365 and Salesforce.

· Commitment to equality, diversity and treating everyone with dignity and respect.

· Commitment to creating a safe and healthy environment for clients, staff and visitors.

· Integrity, professionalism and the ability to work effectively in partnership with others.

About the Organisation

You’ll be joining a respected charity that provides housing and support services for young people and adults at risk of homelessness. The organisation focuses on prevention, empowerment and long-term stability, helping people develop the confidence and skills to live independently.

Other roles you may have experience of could include: Youth Support Worker, Housing Support Worker, Homelessness Worker, Key Worker, Tenancy Support Officer, Support Assistant. #INDSCP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

At Ambitious about Autism, we have an exciting opportunity to join our team as a part-time Occupational Therapist (OT) at St John's College.

We are currently looking for an Occupational Therapist to join a transcapillary team to improve the outcomes for children and young people through the application of expertise in occupational therapy and provide occupational therapy for students through devising and implementing individual and group intervention programmes.

You will also write, and support the fidelity of, occupational therapy programmes for others to deliver as well as review, refine and develop the universal occupational therapy offer within the setting in which you are based.

We are looking for a individual who will:

• BSc in Occupational Therapy
• Designs and implements impactful intervention programmes and works effectively with those who implement them to ensure fidelity
• Able to work autonomously to promote the progression of the OT service in line with the ambitious approach
• Reflects critically, appraising own performance, accepting and responding positively to feedback from supervision.

In return, we offer a wide range of benefits including a commitment to CPD (Continued Professional Development), excellent career opportunities, professional membership fees paid, a welcome bonus of *£1,000, generous holiday allowance and much more!

This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with.

Please see the full recruitment pack on the link below.

If you would like more information about the role or would like an informal, confidential discussion please contact Stephen Vickers.

Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.

Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

We have an exciting opportunity for 2 Service Delivery Assistants to join the West Mercia Multi-Crime team, one working 30 hours and the other 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

These roles are home-based but there may be a need to travel around the region on occasion.

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service.
• Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
• Manage general queries into the service.
• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
• Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

37.5 hours per week • Salary range £44,152 to £46,842 (pay review pending 04/26) plus 4% employer’s pension contribution • Reporting to and supervised by Trustee Board • Based at Citizens Advice Teignbridge with home working and travel as appropriate.

We’re looking for a new Chief Executive Officer to lead Citizens Advice Teignbridge into the next stage of our development. This is a unique opportunity to guide a well-established and respected local charity that is part of both the national Citizens Advice network and the Citizens Advice Devon Consortium.

As CEO, you’ll work closely with our Trustee Board and be responsible for overall strategy, business development, and day-to-day management. You’ll make sure we continue to deliver high quality advice and support to people in our community, while also building the organisation’s profile and ensuring we’re financially sustainable.

We’re looking for someone who:

• is a strong, values-driven leader who can motivate and inspire staff, volunteers, and partners
• has excellent communication and interpersonal skills, with the confidence to represent the charity to funders, civic leaders, and partner organisations
• can demonstrate experience of generating income in the not-for-profit sector and developing strong external partnerships
• brings sound project management skills, including the ability to produce clear analysis and reports

If you share our commitment to making a real difference for people facing challenges in their lives, and you have the vision and skills to help us build on our success, we’d love to hear from you.

For further details or an informal discussion please contact CEO – Vincent Willson or Malcolm O’Dea, Chair of Trustee Board - contact details available on our website via the apply button.

Deadline for applications: 12 noon on November 3, 2025

Interviews: November 18, 2025

In post: by April 2026