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Job Title: Youth Work Co-ordinator
Location: Charlestown Youth Centre, Southdown Crescent Blackley Manchester M9 7DQ
Join Greater Manchester Youth Federation (GMYF) — a long-established charity running vibrant youth centres across Greater Manchester. We’re dedicated to raising aspirations and creating opportunities for young people, especially those facing disadvantage, through exciting activities, outreach, and outdoor adventures. Our approach champions youth voice, inclusion, and building confidence and resilience. We offer outdoor education, including residentials at our own Ormside Mill site in Cumbria and other sites nationwide.
Purpose of Role:
The Youth Work Co-ordinator plays a key role in the day-to-day delivery of high-quality youth work within the centre and the wider community. Working closely with the Centre Manager, the postholder coordinates sessions, leads delivery in practice, and provides guidance and support to youth workers during activities.
This is a hands-on practice leadership role, combining direct youth work with responsibility for session planning, staff co-ordination during delivery, pastoral support, and contribution to residentials and projects. The role supports, but does not replace, the Centre Manager’s accountability for staff line management, safeguarding leadership, and overall centre management.
In the absence of the Centre Manager, the Youth Work Co-ordinator acts as the senior on site lead for day-to-day centre operations and youth work delivery, while not holding line management or strategic authority. This responsibility relates to immediate operational safety and session delivery only, and does not include line management, budgetary authority, or strategic decision-making.
Key Responsibilities:
Youth Work Delivery and Session Leadership
- Lead and deliver high quality, inclusive, and young person-centred youth work across centre based provision, outreach, streetbased work, community settings, and outdoor activities.
- Co-ordinate day to day youth work delivery, ensuring sessions and activities (on site and off site) are engaging, purposeful, and responsive to young people’s needs.
- Work with the Centre Manager and wider GMYF team to contribute to programme planning, curriculum development, and forecast of events planning including centre based, outreach, and community-based youth work.
- Take a lead role in session planning, recording, and evaluation to ensure learning, participation, and youth voice remain central across all settings.
- Model excellent youth work practice and set clear expectations for delivery during sessions, outreach activity, and community-based work.
Team Co-ordination and In Session Support
- Co-ordinate and support youth workers and volunteers during sessions, providing clear guidance and practical leadership.
- Deliver session-based briefings and debriefings, ensuring staff are clear on expectations, roles, safeguarding responsibilities, and session focus, and that key information, incidents, and outcomes are accurately recorded and handed over when the Centre Manager is not on site.
- Provide coaching, mentoring, and reflective support to staff to strengthen practice and confidence.
- Support the Centre Manager with staff development and performance processes through practice-based feedback and reflective support during delivery, where required.
Safety, Safeguarding and Inclusion
- Act as a key operational safeguarding contact on site, supporting the Centre Manager and following GMYF safeguarding procedures.
- Record, report, and escalate safeguarding concerns promptly and accurately.
- Promote a safe, inclusive, and supportive environment for all young people.
- Provide in-session pastoral support by shaping the environment and staff responses so young people feel safe, included and able to participate, using restorative and de-escalation approaches to support wellbeing and relationships.
- Provide timely, proportionate interventions to de-escalate behaviour and support positive outcomes for young people, modelling restorative and trauma-informed practice during sessions.
- Work with external agencies and partners to support young people’s needs where appropriate.
Centre Operations and Activities Support
- Support the Centre Manager with daily site checks, risk assessments, and health and safety requirements, escalating issues as required.
- Lead safe evacuation and implement fire or lockdown procedures when acting as the senior on-site lead in the absence of the Centre Manager, ensuring young people, staff and visitors are accounted for and safe.
- Maintain accurate attendance, visitor, and session records.
- Use Microsoft 365 (Outlook, Teams, Word and PowerPoint) and organisational systems (e.g., Views/Evolve) to support communication and maintain accurate records, monitoring and reporting.
- Support Planned Preventative Maintenance (PPM) checks and report building or equipment issues.
- Manage petty cash and resources responsibly in line with GMYF procedures.
- Support the effective use of centre spaces, equipment, and materials.
- Open and close the centre safely in line with GMYF procedures when acting as the senior on-site lead.
Residentials, Projects and Quality Development
- Support off site visits, residentials, holiday programmes, and special projects e.g. Events
- Lead or co lead residentials and trips as part of the youth work team, providing pastoral care and in session coordination of staff and young people.
- Work collaboratively with the Outdoor Education Team, recognising their role in activity planning and instruction, while the youth work team leads on pastoral support and group dynamics.
- Work collaboratively with Youth Work Co-ordinators and teams across GMYF centres to support consistency of youth work practice, coordinate provision linked to forecasted activity, residentials, and external events, and contribute to shared learning and best practice.
- Contribute to monitoring, evaluation, and reporting processes, including funding and quality frameworks.
- Support the centre’s self-evaluation and continuous improvement processes.
Professional Conduct and Representation
- Uphold GMYF’s values, policies, and professional standards always.
- Build positive, respectful relationships with young people, colleagues, families, and partners.
- Demonstrate a commitment to continuous professional development (CPD) and reflective practice, using supervision, peer learning, and feedback to continuously improve practice.
- Represent the centre and GMYF positively in the community and at relevant meetings and events.
- Undertake any other duties commensurate with the role, as directed by the Centre Manager.
Person Specification
Essential Criteria
Qualifications & Professional Development
- Level 3 Qualification in Youth Work (or equivalent), or demonstrable experience delivering youth work practice, with a commitment to work towards a Level 3 where not already held.
- Commitment to safeguarding, continuous professional development (CPD), and reflective practice
- Willingness to undertake further relevant professional qualifications and development as required
Experience
- Experience delivering youth work in a centre based, community, or outreach setting
- Experience leading sessions and co-ordinating activities involving other staff or volunteers
- Experience of safeguarding practice, including recognising concerns, recording information, and escalating appropriately
- Experience working with children and young people who face barriers to participation – such as neurodivergence, experiences of trauma, or social exclusion.
Knowledge & Skills
- Good understanding of safeguarding, risk management, and inclusive practice in youth work
- Ability to foster positive relationships and support young people in managing behaviour through restorative, relational and de-escalation approaches
- Ability to plan, co-ordinate, and evaluate engaging, young person-centred sessions
- Confident communication and interpersonal skills with young people, families, colleagues, and professionals
- Ability to maintain accurate records, including session records and incident logs
- Competence using Microsoft 365 (Outlook, Teams, Word and PowerPoint) and able to learn and use organisational systems (e.g. Views/Evolve) for recording, monitoring and reporting.
Leadership & Personal Attributes
- Ability to provide calm, visible, hands-on leadership during sessions and activities
- Sound judgement and confidence when acting as the senior on site practitioner in the absence of the Centre Manager
- Ability to work collaboratively with Centre Managers, Youth Work Co-ordinators, wider GMYF team and a range of stakeholders including schools, community partners, and families
- Commitment to equality, diversity, safeguarding, and young person-centred practice
- Resilience, adaptability, and the ability to manage competing priorities in a busy operational environment
Additional Requirements
- Willingness to work flexibly, including evenings and occasional weekends and residentials
- Willingness to complete required training (e.g. First Aid, safeguarding, fire safety) within agreed timescales
- Enhanced DBS check
Desirable Criteria
- Degree-level qualification in Youth Work or a related discipline.
- Experience supporting, mentoring, or guiding youth workers, sessional staff, or volunteers in practice.
- Experience supporting offsite activities, residentials, holiday provision, or targeted programmes.
- Experience contributing to or supporting monitoring, evaluation, or reporting processes
The client requests no contact from agencies or media sales.
Help build meaningful relationships with communities most impacted by the criminal legal system and ensure their voices inform research, policy and advocacy.
We're looking for a Community Engagement Coordinator to join UNJUST and support the development and delivery of community engagement activities that amplify lived experience, build trust, raise awareness and contribute to our research, policy and advocacy aims.
Working closely with colleagues across the organisation, you'll build and maintain relationships with community groups, grassroots organisations and individuals with lived experience of the criminal justice system. You'll design and deliver engagement events, facilitate workshops and listening sessions, promote opportunities for community members to get involved in UNJUST's work and help develop creative, ethical ways of gathering and sharing lived experience stories.
The role also includes co-creating programmes and materials with communities, supporting content creation for social media, recruiting interns and volunteers from impacted communities, and representing UNJUST in relevant forums, networks and coalitions.
We're looking for someone with experience in community engagement, organising or outreach, strong relationship-building and communication skills, and an understanding of racial justice and the UK criminal justice system. You'll be committed to UNJUST's mission, values and anti-racist working practices, and be comfortable working independently as well as collaboratively.
UNJUST is committed to tackling systemic racism and discriminatory processes, policy and practices within the criminal legal system. We work at the intersection of lived experience, research, law, advocacy and community power to expose the root causes of injustice, reimagine equitable systems and bring about transformative outcomes. Our work centres the voices of those most impacted and is guided by our values of realism, empathy, visionary thinking, activism, collaboration and trust.
Challenging discrimination within the Policing and the Criminal Legal System
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK Westminster is seeking a Digital Inclusion Lead Coordinator to work with the Wellbeing Services Manager on the delivery of its Digital Inclusion service, supporting older people and those experiencing social isolation to develop the confidence, skills and access needed to participate fully in the digital world. The service supports vulnerable older adults, including people living with dementia, through one-to-one coaching, group sessions, equipment loans, and community-based support.
The postholder will work closely with team colleagues, coordinating service delivery across Westminster, ensuring high-quality, person-centred support for clients, while overseeing volunteers who contribute to the project. The role will involve working closely with internal teams, external partners, and commissioners to ensure the service achieves its outcomes and demonstrates impact through effective monitoring and reporting.
Main Responsibilities
As a Digital Inclusion Coordinator, your role will be to:
• Manage a caseload of clients, including people living with dementia and complex needs.
• Deliver one-to-one digital coaching and support.
• Facilitate digital inclusion group sessions.
• Provide device setup, troubleshooting and digital skills training.
• Coordinate referrals to internal and external services.
• Recruit, induct, train, support and supervise volunteers contributing to the project.
• Coordinate volunteer assignments and monitor volunteer performance and wellbeing.
• Ensure volunteers comply with safeguarding, confidentiality and organisational policies.
• Maintain accurate client and volunteer records.
• Produce quarterly monitoring and impact reports for Commissioners and internal management use.
• Monitor service outcomes, analyse performance data and identify improvements.
• Attend relevant stakeholder, partner and project meetings.
• Develop positive relationships with commissioners, partners and community organisations.
• Ensure compliance with organisational policies and procedures.
Service Delivery
· Manage and maintain a caseload of clients, including those living with dementia and complex needs, using a holistic and person-centred approach.
· Deliver one-to-one digital coaching sessions in clients' homes, community settings, and remotely where appropriate.
· Support clients to develop practical digital skills, including:
· Email and online communication
· Video calling and social networking
· Online shopping and banking awareness
· Accessing NHS digital services and health applications
· Internet browsing and online safety
· Provide troubleshooting, technical support, and guidance on the use of smartphones, tablets, laptops, and associated technologies.
· Support service users with selecting, setting up, and using devices, Wi-Fi connections, and digital loan equipment.
· Facilitate and support group-based digital inclusion sessions across Westminster.
· Ensure service users are referred to and access appropriate internal and external services where needed.
Volunteer Coordination
· Recruit, induct, train, support and supervise volunteers involved in the Digital Inclusion project.
· Coordinate volunteer assignments and ensure effective matching of volunteers with clients and activities.
· Monitor volunteer performance and wellbeing, providing regular guidance, supervision and development opportunities.
· Ensure volunteers comply with organisational policies, safeguarding requirements, confidentiality standards and service procedures.
· Promote volunteer engagement and recognise volunteer contributions to the success of the project.
Monitoring, Evaluation and Reporting
· Maintain accurate and timely records of all client interactions, volunteer activity, outputs and outcomes on organisational databases.
· Monitor service performance against agreed targets and key performance indicators.
· Produce comprehensive quarterly monitoring and impact reports for commissioners and internal management purposes, highlighting achievements, outcomes, challenges, case studies and recommendations.
· Gather and analyse service-user feedback and outcome data to demonstrate service effectiveness and inform service improvements.
· Attend internal and external meetings relating to service delivery, monitoring and partnership development.
Partnership Working
· Work collaboratively with Age UK Westminster teams, NHS partners, voluntary sector organisations and community groups.
· Promote Digital Inclusion services across Westminster and support outreach and engagement activities.
· Develop and maintain positive relationships with stakeholders, commissioners and referral partners.
· General Responsibilities
· Ensure all administration, reporting and documentation are completed accurately and within required timescales.
· Maintain confidentiality and comply with GDPR, safeguarding, health and safety, equality and organisational policies.
· Support organisational events, community activities and service development initiatives as required.
· Undertake any training necessary for the effective delivery of the role.
· Carry out any other duties reasonably required within the scope and level of the position.
Additional Lead Responsibilities
· Contribute to strategic planning and development of Digital Inclusion activities.
· Identify opportunities to expand service reach, volunteer involvement and community engagement.
Responsibilities of the Charity
Age UK Westminster will support the role as follows:
· Line Management & Support from the Wellbeing Manager; additional support from Head of Services/ CEO
· Induction training and briefing
· Database training
· Regular briefing/update meetings and emails
· Provision of materials where appropriate
· Regular line management supervision and support from your supervisor and team members
· The opportunity to participate in team meetings
· Internal relevant to your role and to other areas of personal and professional development
Benefits
- Basic Health Plan Scheme – Access to a health plan that helps towards the cost of everyday healthcare expenses, such as dental treatment, optical care, physiotherapy, and other eligible health services.
- Blue Light Card – Eligibility to apply for a Blue Light Card, providing access to discounts at a wide range of national retailers, restaurants, travel providers, and leisure attractions.
- Ongoing training and professional development opportunities.
- Regular management support and supervision.
- Opportunity to make a meaningful difference in the lives of older people and those experiencing digital exclusion.
- Collaborative and supportive team environment.
Person Specification
A predominance of the following are considered essential to the role:
· An understanding of Digital Exclusion and the impact it has on older people
· Ability to prioritise and manage workload
· Ability to assimilate and understand information by listening, reading and use of the telephone
· Willing to work to guidelines and standards and to take a flexible approach to work
· Ability to listen to others and to explain things clearly without jargon or being patronising
· Awareness of discriminatory practices and equal opportunity issues.
· Ability to work alone or as part of a team
· Strong communication skills (written and verbal)
· To develop and work with other and agencies; and to seek and offer support
· Willingness and interest in learning, to attend training, meetings and other community events
· Competent use of MS Office (Word, PowerPoint, excel and email), social media, zoom, MS Teams and other tools.
· Patient, tolerant and someone who enjoys supporting people to learn new skills.
· An understanding of issues effecting older people
· Able to reflect on own performance
· Be flexible and travel within City of Westminster and Royal Borough of Kensington and Chelsea
· Experience of managing and supporting staff or volunteers
Desirable:
- One year experience working within the charity sector
- Mental Health and Wellbeing awareness
- First Aid Training
- Experience in designing and managing basic training materials
- Ability to speak languages other than English
The client requests no contact from agencies or media sales.
As a Wheelchair Skills Training Coordinator, you will work directly with young people and their families, schools, colleagues, partners etc to deliver accredited training across the UK
Whizz Kidz: the facts
Over 75,000 young people aren’t getting the wheelchair or support that fully meets their needs.
Without the ability to be independent young wheelchair users are restricted in their ability to socialise and participate in society.
We’re here to change that.
As the UK’s leading charity for young wheelchair users (9 months -25 years old), we empower young people by providing the wheelchairs, equipment, support and confidence-building experiences they need, and campaigning for a more inclusive society.
And we won’t stop until they are mobile, enabled and included.
Our vision
A society in which every young wheelchair user is mobile, enabled and included.
Our values
We are young people focused, ambitious, collaborative and inclusive.
Job summary
This role will predominantly support the Service Delivery Managers and Support Officer across the UK in the effective planning and delivery of wheelchair skills training to meet the strategic objectives. The postholder will be required to work directly with young people and their families, schools, colleagues, partner organisations and professionals, delivering accredited training across the UK.
The person
You will be part of the Young People’s Services Team who provide a range of services and activities for young wheelchair users and their families. You will have a friendly and professional approach to working with families and professionals and be highly organised to manage planning, delivery and relevant paperwork for all wheelchair skills services.
Key accountabilities
- Coordination and delivery of wheelchair skills training, travel training and train the trainer across the UK.
- Conduct on site visits prior to delivery of travel training to plan routes and inform risk assessments.
- Book relevant modes of transport for travel training sessions.
- Writing Service Level Agreements for key partners; content providers and schools.
- Obtaining information from content providers and schools, such as Public Liability, DBS and key Risk Assessments.
- Writing Care Plans & Risk Assessments.
- Ensure schools complete paperwork for accredited services and liaise with Skills & Education group regarding learners
- Sending event invites to young people and families and updating the database as required.
- Updating all documentation for events and participants onto the database.
- Promoting Whizz Kidz services to third party organisations in order to drive new applications/referrals.
- Attending events such as Kidz to Adultz exhibitions to promote Whizz Kidz and showcase wheelchair skills training.
- Ensuring feedback and monitoring data is collected at each event and at set intervals after the event in order to measure long term impact.
- Collate information for case studies to measure impact of training.
- Liaising with Trainers when required.
- Liaising with young people, families and schools as required.
- Ordering equipment and resources where needed.
- Attending Whizz Kidz services across the country if required in order to support the Service Delivery Managers and Services Support Officer.
- Attending Team Meetings and contributing to the development of Whizz Kidz services.
The post holder will also
- Work within all policies, procedures and budgets set by Whizz Kidz.
- Act at all times in the best interest of Whizz Kidz.
- Form effective working relationships with all colleagues members, volunteers and outside organisations as appropriate.
- Take responsibility for ensuring that the policies and procedures relating to Health & Safety in the workplace are adhered to at all times.
- Respect the confidentiality of data stored electronically and by other means in line with the Data Protection Act.
- Not disclose to an unauthorised person any confidential information acquired through official duties unless they have received official permission to do so.
The above list is not exclusive or exhaustive and the post holder will be required to undertake such duties as may reasonably be expected within the scope and job rank of the post.
Please note: This post is subject to an Enhanced level DBS Disclosure, which will be sought prior to the confirmation of a job offer.
Person specification
Skills and knowledge
- Understanding and familiarity of good practice and law around child protection, disability discrimination and equal opportunities legislation, health and safety, confidentiality, and data protection.
- The ability to teach and demonstrate wheelchair skills, using a wheelchair
- Excellent organisational and planning skills
- Excellent interpersonal skills with the ability to communicate at all levels
- Ability to motivate children and young people of all ages
- The ability to deliver training using coaching/teaching skills.
Experience
- Experience of working directly with disabled children, young people and their families.
- Demonstratable experience of delivering training, teaching or coaching.
- Youth work experience.
- Experience of risk management procedures.
Personal qualities
- Alignment with our values – young people focused, ambitious, inclusive and collaborative
- Passionate about supporting young wheelchair users and creating societal change
- Ability to get on with and motivate children and young people of all ages
- Ability to multi-task, work calmly under pressure and meet tight deadlines
- Ability to work as part of a team and on own initiative
- A high degree of accuracy and attention to detail
- Good level of computer literacy, including databases
Weekend working, travel, irregular hours and overnight stays will be required. The ability to drive and have access to a car is therefore necessary.
A few perks
The wellbeing of our colleagues is of paramount importance to our success as an organisation, and we want to ensure that our benefits package provides something of value for everyone, whether it is our generous holiday entitlement, wellbeing days, Healthcare cash plan, long-service awards. We hope you agree!
Annual leave
25 days of annual leave per annum plus Bank Holiday (pro-rata for part time colleagues).
Christmas closure
In addition to annual leave, employees get three days of paid Christmas leave.
Pension
Automatic enrolment for all colleagues with the option to opt out. Contributions of 5% gross salary made by both Whizz Kidz and employees. We will match higher contributions of up to 6% of gross basic salary.
Simply health
Automatic enrolment in a fully paid for cash plan that assists you with everyday health costs. This scheme is also available to your families for an extra charge.
Season ticket loan
An interest free loan of up to £5,000 following the successful completion of the Probationary Period.
To apply please visit our website via the Apply Button.
We are committed to achieving equal opportunities in employment. Please let us know whether you require any reasonable adjustments for application or interview.
We create opportunities for young wheelchair users to get the equipment, skills, and confidence to go further.
We are looking for a Community Support Coordinator, who will lead and develop a team of Volunteers, helping to deliver safe, inclusive and person-centred support.
You will work closely with health and social care professionals, Multi Disciplinary Teams, local partners and volunteers to connect people affected by MND with the information, services and support they need.
At the Motor Neurone Disease Association, we work to improve care, support and quality of life for people affected by MND. As a Community Support Coordinator, you will play a key role in ensuring our support reaches people when they need it most.
Key Responsibilities
- Lead, recruit, develop and support a team of Community Support Volunteers.
- Respond to enquiries and referrals, providing information and connecting people with appropriate support.
- Build effective relationships with health and social care professionals, hospices and local partners.
- Support volunteer groups and branches to understand and respond to local needs.
- Facilitate collaboration between volunteers, staff and external stakeholders.
- Promote safe and inclusive services, ensuring compliance with safeguarding and organisational policies.
- Work with regional colleagues to support awareness, fundraising and campaigning activities.
- Monitor activity, maintain accurate records and contribute to service development.
- Identify gaps in local support and contribute to improvements in services.
- Encourage effective communication and engagement across the volunteer network
About You
- Experience leading, managing or coordinating volunteers or volunteer-led services.
- Understanding of care and support services within the statutory, voluntary or private sectors.
- Knowledge of safeguarding, risk management and supporting people at risk of harm.
- Strong communication, relationship-building and presentation skills.
- Full driving licence and willingness to travel within the region
- Experience supporting people and assessing needs using a person-centred approach.
- Ability to build partnerships and influence a wide range of stakeholders.
- Commitment to equity, diversity and inclusion.
- Strong organisational skills and the ability to prioritise and make decisions independently.
- Good IT skills and confidence using a range of digital systems.
This is a home-based role with frequent travel across Bristol, Gloucestershire and Wiltshire and occasional travel outside the area to attend team meetings
Further information about MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays (pro-rated for part-time employees)
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
About Us
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We’re here for everyone who needs us. Because with MND, every day matters.
We support people affected by Motor Neurone Disease, campaign for better care and fund ground-breaking research. Because with MND, every day matters.
The client requests no contact from agencies or media sales.
Overview
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).
At Change Grow Live we believe that whole family-based approaches to substance misuse support and recovery have the potential to have a greater impact on reducing harms and increasing resilience for individuals, families, and communities. Therefore, providing support to families is a real priority for us to ensure that our services are truly person centred and family focussed.
With this role you’ll be working as part of Family Support and Safegurarding team within Ashfield Children's Social Care. This is a fixed term contract until 31st March 2027
Working as part of the new multi-disciplinary safeguarding teams (FSST) alongside Children’s Services, Domestic Abuse services and Mental Health, the Recovery Coordinator will coordinate a package of support and care to the adult substance user, enabling them to improve safety and resilience, in relation to substance use and the associated safeguarding risks.
Where: Ashfield
Full-Time Hours: 37.5 per week
Contract: Fixed-Term contract that ends 31st March 2027
* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours
Responsibilities
About the role:
-
Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
-
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
-
Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
-
To work closely with local Social Care Teams and other associated family support services
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To promote family members involvement to improve outcomes for children.
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To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
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Active participation in agreed supervision and development meetings.
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Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team ,
About you:
- Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
- Ability to manage behaviors of distress in a calm and professional manner
- Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
- Sound working knowledge of Child Protection
- Sensitivity in working with complex and diverse cultural family issues
- Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
- Experience of delivering training and groupwork
- Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.
The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.
This role will cover operational sites as required, including community locations and family homes.
This includes working with adults with a history of substance misuse.
As we want to get to know you, not an AI tool. Please make sure your application is written in your own words and genuinely reflects your skills, experience and motivation for this role.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Interview Date
30/7/2026
Closing Date
22/7/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
Overview
Do you want to work for a caring organisation that believes in people?
Do you want to make a difference?
This exciting new role provides an opportunity to work within a Whole Family Recovery Service as a Recovery Coordinator for the Family Support and Safeguarding Team (FSST).
At Change Grow Live we believe that whole family-based approaches to substance misuse support and recovery have the potential to have a greater impact on reducing harms and increasing resilience for individuals, families, and communities. Therefore, providing support to families is a real priority for us to ensure that our services are truly person centred and family focussed.
With this role you’ll be working as part of Family Support and Safegurarding team within Gedling Children's Social Care. This is a fixed term contract until 31st March 2027
Working as part of the new multi-disciplinary safeguarding teams (FSST) alongside Children’s Services, Domestic Abuse services and Mental Health, the Recovery Coordinator will coordinate a package of support and care to the adult substance user, enabling them to improve safety and resilience, in relation to substance use and the associated safeguarding risks.
Where: Gedling
Full-Time Hours: 37.5 per week
Contract: Fixed-Term contract that ends 31st March 2027
* Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours
Responsibilities
About the role:
-
Working as part of a multi-disciplinary safeguarding team to provide appropriate co-ordination and interventions that help to reduce the impact of substance use. Types of interventions to include, engagement and assessment, time focussed whole family, group and 121 psychosocial based.
-
Undertaking direct work with families and parents, utilising recognised evidence-based interventions that build resilience and enable positive changes to family functioning.
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Supporting the effective safeguarding of families through contribution to multi-agency plans, timely identification of risks, vulnerabilities and responding accordingly via appropriate assessment, safety planning and onward connection and referrals to the relevant services where required.
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To work closely with local Social Care Teams and other associated family support services
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To promote family members involvement to improve outcomes for children.
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To provide effective case co-ordination for all the family in support of the children’s Child Protection or Child in Need Plan.
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Active participation in agreed supervision and development meetings.
- Review ongoing care and support liaising closely with the full range of specialist workers across the multi-disciplinary team both within CGL Nottinghamshire and the Family Safeguarding Team
About you:
- Experience of working with families with complex problems in one or more of the following fields: social work; youth offending; substance misuse; probation; health; family work; education; youth and community
- Ability to manage behaviors of distress in a calm and professional manner
- Knowledge of current legislation surrounding young people, families and safeguarding practice. Eg - the Adfam and Think Family reports
- Sound working knowledge of Child Protection
- Sensitivity in working with complex and diverse cultural family issues
- Experience of working with families and individuals where children have a Child Protection or Child in Need Plan in place.
- Experience of delivering training and groupwork
- Sound working knowledge of the impact of hidden harm, honor based violence, child sexual exploitation and FGM
What we will give to you:
- 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”
- Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
- Contributory pension scheme
- Several benefits incl. discounts for shopping, cinema, holidays, etc.
- A friendly and supportive team
- Training, career development & progression opportunities
Our values are to be compassionate, open and bold. If this sounds like you we’d love to hear from you so click apply.
The postholder must demonstrate a strong understanding of and commitment to best safeguarding practice.
This role will cover operational sites as required, including community locations and family homes.
This includes working with adults with a history of substance misuse.
Direct applications only we will not be engaging agencies for this vacancy.
Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.
We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.
Salary Range (pro rata if part time)
CGL points 23 to 28 (£28,557.79 - £32,802.41)
Interview Date
30/7/2026
Closing Date
22/7/2026
This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.
Our mission is to help people change the direction of their lives, grow as individuals, and live life to its full potential.
If you love keeping things running smoothly and creating a space where everyone feels at home, this role is for you. As our Office and Services Coordinator, you’ll be the friendly first point of contact for children, young people, families, staff, tenants, and visitors. You’ll bring warmth, professionalism, and great organisation to the front desk and the everyday life of our buildings.
You’ll take charge of room hire bookings, ensuring every customer has a seamless experience. You’ll keep our spaces stocked, safe, and functioning beautifully by managing supplies, equipment, maintenance oversight, and health & safety compliance. You’ll handle queries, calls, and correspondence with confidence and care.
This is a role for someone proactive, organised, and people‑focused — someone who enjoys being at the centre of a busy, community‑driven environment. Your work helps create a welcoming, efficient space where everyone feels supported and valued.
If you’re ready to make a real impact in a vibrant community hub, we’d love to hear from you.
The client requests no contact from agencies or media sales.
Since 1892, Birmingham Dogs Home has been rescuing, reuniting and rehoming dogs across the West Midlands. Each year, thousands of dogs receive the second chance they deserve thanks to the kindness and generosity of our supporters and volunteers.
As we prepare to celebrate our 135th anniversary, we're looking for an enthusiastic Volunteer Coordinator to help shape and grow our volunteer programme across our Solihull and Wolverhampton centres.
Volunteers are at the heart of everything we do. In this role, you'll recruit, support and inspire people who generously give their time to help dogs in our care. From welcoming new volunteers and coordinating training to building relationships with local organisations and supporting corporate volunteering days, you'll play a key role in creating a positive and rewarding volunteering experience.
Working closely with the Head of Income Generation, you'll lead the day-to-day delivery of our volunteer programme, helping to ensure our volunteers feel valued, supported and equipped to make a real difference.
About You
We're looking for someone with experience of coordinating or managing volunteers, who enjoys working with people and building lasting relationships.
You will be organised, confident in managing a varied workload and comfortable working across multiple sites. You will enjoy motivating others, bringing people together and finding practical solutions that help both volunteers and colleagues.
An excellent communicator, you will build relationships with a variety of stakeholders, whether you're welcoming a new volunteer, supporting an existing team member or developing partnerships with local organisations and businesses.
Most importantly, you'll understand the value that volunteers bring to Birmingham Dogs Home and be passionate about creating an environment where they feel appreciated and motivated to continue making a difference.
In return, we offer:
- Two weeks' free dog boarding
- 25% discount on veterinary treatment
- Free on-site parking
- Life assurance
- BHSF Health Plan
- Employee Assistance Programme
- Pension contribution
- Ongoing CPD and development opportunities
If you're looking for a role where you can make a genuine difference and help people change the lives of homeless dogs every day, we'd love to hear from you.
To apply, please submit your CV along with a cover letter outlining:
* Why this role appeals to you
* Your experience of working with volunteers
Application deadline: Monday 10th August
First stage interview: w/c Monday 17th August (can be flexible due to holiday period)
Please note that due to the high number of applications we may receive, only shortlisted candidates will be contacted.
At Birmingham Dogs Home, our dedicated team cares for stray, abandoned, and unwanted dogs 24 hours a day, 365 days a year.
The client requests no contact from agencies or media sales.
Family Support and Group Coordinator
Salary: £31,000 per annum, FTE
Hours: Part-time, 25 hours per week
Contract: Permanent
Location: Home-Start Elmbridge, Walton-on-Thames
Responsible to: Director of Services
Home-Start is one of the UK’s leading family support charities. Our ethos is to help parents build better lives and better futures for their children. At Home-Start Elmbridge we do this by recruiting and training local parent volunteers to offer practical and emotional support to families in their own homes. We also have dedicated Carer Support Co-ordinators who support families with illness, disability or additional needs and we offer other types of support such as crisis support and counselling.
To meet the increased demand for our services we are recruiting for an additional Family Support and Group Coordinator.
About the role
As Family Support and Group Coordinator, you will be responsible for:
- Ensuring allocated caseload of families receive the most appropriate form of support, monitoring and reviewing from referral to completion
- Implementing good safeguarding practice in all areas of work, promoting children’s welfare at all times
- Contributing to the recruitment and ongoing training, and providing regular support and supervision of home-visiting volunteers
- Planning and running Home-Start Elmbridge group/s as required
- Ensuring effective communication and working in partnership with other professionals
We’re looking for someone with:
- Proven experience of supporting parents and young children in a paid or voluntary capacity
- A solid understanding of safeguarding practices and experience working with vulnerable families
- Knowledge of current legislation and policies relating to children and families
- Knowledge of other agencies providing services for children and families
- Ability to supervise and manage volunteers and to work as part of a team
- Excellent written and verbal communication skills and relationship building abilities
- Excellent organisational and interpersonal skills
- A commitment to the values and ethos of Home-Start
- A clean driver’s licence and access to a car
- Ability to work flexibly, occasional evening or weekend work
What we offer:
Home-Start Elmbridge is a supportive, family friendly employer. We offer:
- Flexible working (within service need)
- Generous annual leave
- Pension contribution
- Ongoing training and professional development
- The opportunity to be part of a well-respected local charity making a meaningful difference to families’ lives
This post requires an Enhanced DBS check with Child Workforce barred list information (under the Adult and Child Workforce). Employment is subject to satisfactory references and DBS. We will only discuss or request criminal record details once a conditional offer has been made, in line with Home-Start Elmbridge’s Safer Recruitment Policy.
Home-Start Elmbridge is committed to safeguarding and to equality, diversity and inclusion.
We welcome applications from people with disabilities and anyone who may need adjustments or support to complete the application process is encouraged to contact us during the recruitment process.
Schedule and Interview Process
- Closing date: Friday 7th August 2026
- Shortlisting: Candidates notified by Wednesday 12th August 2026
- Formal interview: Tuesday 18th August at Home-Start Elmbridge offices in Walton-on-Thames (panel interview & presentation)
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
No agencies please.
Challenge Events Coordinator
Brain Research UK
£30,000 | Hybrid Working (Central London office two days per week) | Permanent
Charity People is delighted to be working with Brain Research UK to recruit a new Challenge Events Coordinator to join their ambitious and growing fundraising team.
Brain Research UK funds world-class research to discover the causes, develop new treatments and improve the lives of people affected by neurological conditions. Through the generosity of their supporters, they are helping to drive life-changing and life-saving breakthroughs in research.
Following the launch of an ambitious new strategy, this is an exciting time to join a charity with clear momentum, strong leadership and significant growth aspirations.
About the Role
This is a fantastic opportunity for someone who is passionate about supporter engagement and enjoys delivering memorable fundraising experiences through challenge and mass participation events.
Reporting to the Head of Events and Community Fundraising, you'll take ownership of Brain Research UK's growing portfolio of challenge events, including iconic fundraising opportunities such as the London Landmarks Half Marathon, Great North Run, SuperHalfs, Tough Mudder and a range of international events.
You'll be responsible for delivering an exceptional supporter journey from registration through to event day and beyond, building meaningful relationships that inspire participants to maximise their fundraising and feel connected to the charity's mission. You'll work closely with event organisers, suppliers and colleagues across fundraising and communications to help grow participation, income and long-term supporter engagement.
This is an exciting opportunity to join a charity at a pivotal stage of growth, where you'll have the chance to bring new ideas, identify opportunities for innovation and play a direct role in expanding an ambitious challenge events programme.
About You
We're looking for an organised, enthusiastic and relationship-focused individual who enjoys working with people and delivering outstanding experiences.
You may already have experience in challenge events, community fundraising, events management or supporter engagement, or you could be bringing transferable skills from another customer-facing or relationship-management role.
Most importantly, you'll be a confident communicator who thrives on building relationships, can manage multiple projects simultaneously and takes pride in delivering high standards of supporter care. You'll be proactive, adaptable and excited by the opportunity to contribute to the growth of a fundraising programme that is helping to advance vital neurological research.
Why Join Brain Research UK?
As a small and ambitious charity, Brain Research UK offers the opportunity to make a genuine impact while developing your career within a supportive and collaborative team. You'll play an important role in helping to fund pioneering neurological research whilst creating inspiring experiences for supporters who are passionate about making a difference.
Application Details
If this role motivates and inspires you, please contact [email protected] for further information and details on how to apply.
Closing Date: COP Thursday 23 July
Interviews (in person): Thursday 30 July
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Programme Coordinator
The Race Equality Foundation has been awarded a transformative multi-year grant from The National Lottery Community Fund (TNLCF) as part of its Health Inequities: Structural Racism and Discrimination Partnership. The programme will establish three Anti-Racism Collaboratives (ARCs), each bringing together voluntary, community and social enterprise (VCSE) organisations, people with lived experience, health and care organisations, local authorities and other partners to tackle the structural causes of ethnic health inequities through co-production, evidence and collective action.
As Programme Coordinator, you will play a central role in enabling the successful delivery of this ambitious programme. Working closely with the Lead Changemaker, Changemakers and colleagues across the Foundation, you will ensure the programme has the systems, coordination and administrative support needed to deliver high-quality partnership working and meaningful co-production across the three ARCs.
This is a varied role requiring excellent organisational skills, attention to detail and the ability to manage multiple priorities. You will coordinate meetings and events, maintain programme systems and records, support communications, and ensure partners and community members are well supported to participate in programme activities. By enabling the smooth day-to-day operation of the programme, you will help create the conditions for partners and communities to work together to tackle structural racism and reduce health inequities.
Person Specification
Essential
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An understanding of structural racism, health inequities and the Race Equality Foundation's commitment to anti-racist practice.
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At least 12 months' experience in programme or project coordination, administration or a similar role.
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Experience of maintaining records and managing information using spreadsheets, databases or other digital systems.
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Experience of organising meetings, events or activities involving multiple stakeholders.
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Experience of responding professionally to enquiries by email and telephone.
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Strong IT skills, including Microsoft Office and Google Workspace.
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Excellent organisational skills, with the ability to manage competing priorities and work accurately to deadlines.
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Strong written and verbal communication skills.
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Ability to build positive working relationships with colleagues, community organisations and external partners.
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Ability to work independently while contributing effectively as part of a collaborative team.
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A proactive approach to problem solving, with good attention to detail.
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A commitment to equality, diversity and inclusion, and to supporting accessible and inclusive ways of working.
Desirable
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Experience of working in the health, voluntary, community and social enterprise (VCSE), or public sector.
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Experience of supporting community engagement, co-production or partnership working.
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Experience of supporting research projects, monitoring or evaluation activities.
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Experience of maintaining website content or using content management systems such as WordPress.
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Experience of using digital collaboration or project management tools such as Trello, Monday, Basecamp or similar platforms.
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Experience of using design or communications software such as Canva.
For the full job description see attachment.
Applications will only be accepted via application form on our portal. We will not accept any applications via CV.
Please note, we can only accept applications from those already eligible to work in the UK.
Tackling racism, transforming lives.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title:People Coordinator
Salary:£32,500 per annum (full time)
Location:Hybrid: Working time split between your Home and our London Office
Hours of work:This is a full-time role (35 hours pw) with flexible working options
Reporting to:Director of People
Premier, Europe’s largest Christian Media agency, is seeking a People (HR) Coordinator to play a vital role in supporting our mission to help people encounter God through media.
We’re looking for a capable and proactive People Coordinator to play a key role in delivering an excellent people experience across our organisation. This is an opportunity for someone with solid coordination experience who wants to grow, take ownership, and contribute to improving how a People function operates in a mission-driven environment.
About the Role
People Experience and Operations:
This is a hands-on, varied HR role in a small team where you’ll be involved across the full employee lifecycle. You’ll work closely with colleagues across the organisation, helping ensure that our people processes are professional, efficient, and aligned with our values.
You’ll act as a first point of contact for queries, providing clear and professional support on a range of people policies and procedures.
Recruitment Coordination:
Responsible for managing designated vacancies using our Applicant Tracking System, including all stages of the recruitment cycle from advertising to appointment and onboarding.
People Systems, Data & Insight:
You will be proficient in using systems and databases, responsible for maintaining the data in our HR System. You will ensure that individual records are accurate and up to date and produce reports when required.
Projects & Continuous Improvement
You will enjoy project work, and you won’t just be maintaining processes – we’ll be expecting you to look for opportunities to improve them!
This role offers excellent development for someone looking to grow in HR, including:
•Exposure to the full employee lifecycle in a mission-driven organisation
•Opportunities to develop expertise in HR systems, data, and reporting
•Involvement in projects and continuous improvement initiatives
What we’re looking for:
This role will suit someone who is organised, detail-focused, confident managing multiple priorities, passionate about people with a genuine interest in developing their HR career.
✅ Essential
·Experience of working in a busy team in a generalist or coordination role
·Strong organisational skills and excellent attention to detail
·Clear and professional written and verbal communication
·Some experience of applying UK employment legislation in practice
·Used to handling confidential information with discretion
·Ability to manage multiple tasks and prioritise effectively under pressure
·Confidence using Microsoft Office and ideally some experience of databases.
➕ Desirable
·Experience using HR systems and producing reports
·CIPD qualification (or willing to work towards it)
·Experience supporting end-to-end recruitment processes
·Project coordination and process improvement
Please note that this role sits within a Christian organisation, and faith is an integral part of our working life. The nature of the role and our Christian context means this role has a genuine occupational requirement for the post holder to have a personal Christian faith and a commitment to Premier’s mission.
Ready to make a lasting Impact? If you have a great eye for detail and can also see the bigger picture, if you enjoy taking ownership of your work, improving processes, and are passionate about delivering a high-quality people experience within a mission-driven context, we’d love to hear from you.
Why Join Premier?
Premier offers a great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually!
Competitive salary and benefits package:
- Flexible working arrangements based on the requirements of the role
- Hybrid working including some time working in our new Christian Media Centre in London
- 25 days’ annual leave plus UK bank holidays
- Additional leave on your birthday
- Contributory pension scheme
- Life Assurance scheme
- Employee Assistance with online GP scheme
- Eye care scheme
- Enhanced Family leave and Pay
In addition we offer:
- Mission-Driven Work: Take the opportunity to make a tangible impact by contributing to a mission that reaches millions of people.
- Dynamic Team Culture: Join a supportive, creative, and passionate team that values innovation and collaboration.
- Growth Opportunities: Benefit from ongoing professional development in a role where your contributions are truly valued.
Application Process
- All applications need to be completed online using our recruitment system (linked from our adverts).
- You will be asked to answer a number of questions before submitting your application – please ensure you provide information on how your skills and experience meet the requirements for this role.
Premier exists to help people encounter God through media.


The client requests no contact from agencies or media sales.
JOB PURPOSE
To coordinate Dudley Lodge's impact reporting, fundraising support and business development activities across the organisation.
The postholder will support income generation by identifying funding opportunities, maintaining funding pipelines, coordinating fundraising activity, supporting funding applications and helping Dudley Lodge evidence and communicate the impact of its work to commissioners, funders, donors and stakeholders.
Working closely with the Head of Support Services, Head of Operations and Service Leads, the postholder will collect, collate and report impact and outcomes information, support fundraising and business development activities and contribute to the organisation's sustainability and growth.
Key Responsibilities
- Impact Reporting and Communications
- Fundraising and Income Generation
- Systems and Administration
Impact Reporting and Communications
- Coordinate systems for collecting, recording and reporting impact, outcomes and stakeholder feedback data across Dudley Lodge services.
- Work with Heads of Service and Service Leads to gather feedback, case studies, testimonials and other evidence of service delivery, outcomes and organisational impact.
- Coordinate feedback collection from service users, parents, family members, professionals, commissioners and stakeholders.
- Produce impact summaries, dashboards and data reports for internal and external audiences.
- Coordinate the development of Dudley Lodge's assessment and Support Services' annual impact reports.
- Support the development of systems to collect and report information relating to longer-term outcomes for families.
- Ensure impact information is accurate, accessible and available to support reporting, funding applications and service development activities.
- Support the preparation of commissioner updates, funder reports, stakeholder briefings and annual impact publications.
- Gather, collate and present information, data, case studies and outcomes to support organisational reporting and stakeholder communications.
- Prepare draft reports, updates and communications for review by Heads of Service and Service Leads.
- Coordinate the production and distribution of approved reports, updates and communications.
- Support the dissemination of impact reports, funding updates and organisational achievements.
- Maintain records of stakeholder communications, reporting requirements and submission deadlines.
Fundraising and Income Generation
- Support the organisation to achieve fundraising and income generation targets.
- Research and monitor trusts, foundations, corporate, statutory and tender opportunities, maintaining accurate records of prospective funders, deadlines and reporting requirements.
- Maintain an up-to-date funding pipeline and funding calendar.
- Gather and coordinate evidence, data and supporting information required for grant applications, tenders, expressions of interest and funding reports.
- Assist with the preparation and submission of funding applications and tender responses.
- Coordinate fundraising appeals and donor engagement activities.
- Draft and distribute appeal letters, donor updates and stewardship communications.
- Support funder reporting and grant monitoring requirements.
- Monitor emerging funding opportunities and sector developments and share opportunities with relevant managers.
Systems and Administration
- Maintain accurate fundraising, impact and stakeholder engagement records.
- Support the development and maintenance of databases and reporting systems.
- Coordinate surveys, consultations and feedback exercises.
- Produce regular reports to support management, governance and business development activities.
- Ensure information is recorded, stored and managed in accordance with GDPR and organisational policies.
- Identify opportunities to improve systems, processes and efficiency across impact data collection and reporting, fundraising and stakeholder reporting activities.
- Undertake any other duties appropriate to the grade and purpose of the role, as reasonably required by the Line Manager or to meet the needs of the organisation.
Title of post to which this job reports:
Head of Support Services
Special Conditions:
All staff are expected to work in a flexible way to cope with the needs, demands and requirements of the Centres. This may mean attending or working from either centres, Coventry, Birmingham.
Dudley Lodge operates a non-smoking policy for staff.
Observance of the Centre’s Equal Opportunities Policy will be required, and to work at all times in accordance with all the Centre’s policies and procedures.
Failure by a member of staff to report actual or suspected physical or sexual abuse of a child by another member of a staff or other person having contact with the child may constitute a disciplinary offence.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB TITLE: Customer Services and Purchasing Coordinator
REPORTING TO: Head of Personal and Organisational Development
Waverley Abbey is a place of prayer, learning, welcome and generous hospitality. Every person who contacts us, visits us, gives to us, attends an event, receives a publication, or simply needs help should experience something of the warmth, care and excellence that we value as an organisation. This role is often one of the first points of contact for supporters, customers, guests, colleagues and suppliers. It is therefore a key part of how we live out Waverley Abbey’s culture of hospitality, excellent customer service and careful stewardship in the everyday details.
Job Purpose The Customer Services and Purchasing Coordinator will provide friendly, efficient and accurate support across customer service, post, donations, purchasing, deliveries, office supplies and practical administration. The postholder will help ensure that people are responded to well, systems are kept up to date, purchases are processed appropriately and the practical flow of day-to-day operations is handled with care. The role requires someone who is organised, calm, helpful and detail-focused, with a genuine desire to serve colleagues and customers well.
KEY RESPONSIBILITIES Customer service and supporter care
> Provide a warm, professional and helpful response to incoming calls and enquiries, particularly in relation to donations, Every Day with Jesus and general fundraising.
> Listen carefully and respond well to customers and supporters, resolving queries where possible and ensuring they are passed to the right colleague or department when needed.
> Represent Waverley Abbey with warmth and care so that every caller, supporter and customer feels valued and treated with respect.
> Maintain accurate customer and supporter records in Sage CRM, HubSpot and Beacon as appropriate. Donations and financial administration
> Process donations accurately in Beacon and Stripe as appropriate.
> Manage Direct Debits in Access, ensuring records are handled carefully and confidentially.
> Follow agreed processes for handling financial information, donor details and customer records. Post, deliveries and practical coordination
> Open, process and organise incoming post on a daily basis.
> Prepare, pack, record and send outgoing post daily, ensuring items are handled appropriately and on time.
> Receive and coordinate deliveries for Waverley Abbey Trust, ensuring items reach the correct team or location promptly. Purchasing and office support
> Raise and manage purchase orders for the House and the East Wing, including Events and Retreats.
> Support good stewardship by ensuring purchasing is accurate, timely and in line with agreed processes.
> Maintain order in stationery areas so that colleagues have access to the supplies they need.
> Manage the East Wing staff signing in and signing out sheet.
> Assist the Head of People and Organisational Development with East Wing office moves and practical office arrangements as required. Health and safety
> Check and maintain First Aid supplies in the House and East Wing.
> Undertake any other reasonable duties requested by the line manager in keeping with the nature of the role.
Essential
> A warm, helpful and customer-focused approach, with a commitment to excellent service.
> Strong organisational skills and the ability to manage a range of practical and administrative tasks.
> Good attention to detail, especially when handling donations, customer records, post and purchase orders.
> Confidence in speaking with customers, supporters, suppliers and colleagues in a clear and professional way.
> Good working knowledge of Microsoft Office and confidence using databases or CRM systems.
> Ability to work calmly and flexibly in a busy environment where priorities may change.
>Discretion and care when handling confidential or sensitive information.
>A positive, team-minded approach and willingness to help where needed.
Desirable
> Experience of working in customer service, supporter care, administration, purchasing or a similar coordination role.
> Experience using systems such as Sage CRM, HubSpot, Beacon, Stripe or Access. >Understanding of charitable giving, donations processing or supporter communications. Our culture and expectations
>At Waverley Abbey, how we do things matters. We are looking for someone who will bring warmth, accuracy, initiative and a servant hearted approach to the role.
Hospitality is not simply the work of one team; it is part of who we are. This role helps set that tone through excellent customer care, thoughtful administration and a willingness to make things work well for others.
> The postholder will be expected to work in a way that reflects Waverley Abbey’s values, contributes positively to team life and supports the wider mission of the organisation. Safeguarding, confidentiality and compliance
> The postholder must follow Waverley Abbey Trust policies and procedures, including those relating to safeguarding, confidentiality, data protection, finance, health and safety and equality. Training will be provided where required.