Communication coordinator jobs in islington, greater london

Due to a recent restructure within the organisation, BVSC are seeking a Children & Young Person Community Connect Wellbeing coordinator, who is passionate about improving health and wellbeing within Bexley.

In this role, you will work within a team to empower residents to access local charities, community groups, and services. Working alongside healthcare professionals and local organisations, you’ll help create personalised action plans, provide ongoing support, and ensure that everyone receives the care and guidance they need.

JOB PURPOSE 

The Event Coordinator will be responsible for organising, coordinating, and providing logistical support for a range of both external and internal events for Start Network. The post-holder will possess excellent communication and organisation skills to ensure effective collaboration with colleagues, members and external stakeholders. 

The Event Coordinator will be expected to manage events within an agreed budget, delivering high-quality and engaging experiences. They will also be adept at negotiating with suppliers and vendors, and have a flexible, solutions-focused approach to handling challenges. 

This role sits within the Communications team and will report to the Communications Manager, while working closely with various teams across the organisation.

The key focus of the role will be the planning, coordination, and execution of Start Network’s flagship membership events, including the Annual Assembly and Hub Events (Hub Connect and Hub Fellowship). 

The Event Coordinator will also support the organisation’s participation in external events in close collaboration with the Advocacy team. 

Special Events Coordinator (Fundraising)

Salary £31,000 - £33,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days (due to the nature of this role,

                                    some anti-social hours working will be required)

Base Hybrid working for the foreseeable future, with attendance in the office two days a week, including                                          one day being a Thursday at our central office:

                                     · Pears Building, Pond Street, London, NW3 2PP

                                     Other office days may be worked from our other sites at:

                                    · Barnet Hospital, Wellhouse Lane, Barnet, EN5 3DJ

                                    · Chase Farm Hospital, 127 The Ridgeway, Enfield, EN2 8JL

The role

The special events coordinator will report to the special events manager.

We're seeking an experienced and enthusiastic special events coordinator to join the dynamic philanthropy team. You will play a pivotal role in planning, organising, and executing a diverse range of events, providing the best possible experience to some of the charity’s most committed donors through a mixture of bespoke events, engagement events, and as we steer towards starting to do income-generating events.

The special events coordinator will support the special events manager in creating and managing an exceptional events programme to underpin major donor fundraising, supporting portfolio managers to successfully engage prospects and donors. You will be a creative and innovative thinker, dynamic and experienced in organising events from concept to delivery. You will be confident and comfortable working in an ambitious and busy team that is driven to provide a high level of supporter care and excellent and exciting events.

Principal responsibilities

Event planning and coordination

· Develop event concepts and themes, create detailed event plans, and coordinate all logistical aspects of events of events falling within the remit of this role.

· Work closely with the philanthropy and campaigns team to design and implement special events that maximise fundraising potential.

Stewardship events

· Plan and manage events to acknowledge and appreciate donors, facilitating their continued support and engagement with the charity.

Engagement activities

· Organise and execute events that foster engagement and increase awareness of the charity's mission and goals.  

Supporting the new cancer campaign

· Prepare for campaign events in support of a £50m campaign for a ground-breaking cancer centre on the Royal Free Hospital site.

Vendor management

· Whether on-site at one of our hospitals or at an external venue, take responsibility for sourcing, negotiating, and managing relationships with vendors, including caterers, suppliers, and on-site partners.

Budget management

· Create and manage event budgets, ensuring cost-effective solutions while maintaining high-quality standards.  

Communications and promotion

· Collaborate with the communications team to develop promotional materials and strategies to maximise event attendance and engagement.  

RSVP management

· Managing the RSVP mailbox, ensuring timely and accurate responses to event invitations and queries.

Database management

· Maintain and update event-related databases, ensuring accurate records of participants, donors, and sponsors.  

Relationship management

· Act as the main point of contact for colleagues, donors, and contractors, ensuring their needs and expectations are met throughout the event planning and delivery process.

Portfolio manager support

· Assist portfolio managers in engaging with prospects and donors effectively, providing event-related insights and facilitating meaningful connections.  

On-site coordination

· Oversee event setup, execution, and breakdown, ensuring all elements are in place and events run smoothly.  

Post-event evaluation

· Conduct post-event evaluations to gather feedback and identify areas for improvement.  

Oversight and responsibility

· Manage risk assessment, risk management, and first aid training to ensure the safety and well-being of all event participants. 

This position would suit a candidate who:

- is highly organised, creative, and possesses strong communication skills

- has proven experience in event planning and coordination, ideally including fundraising events

- develops excellent client relations

- has the ability to oversee events from setup to breakdown

- can manage RSVPs and maintain event-related activity on a CRM.

PERSON SPECIFICATION

Qualifications

· No specific qualifications are required, but a good level of numeracy and literacy is essential.

Experience

Essential 

· Significant events delivery experience, ideally within the not-for-profit sector.

· Proven track record in developing and managing events on time and ensuring it is in line with budget (managed by the special events manager) achieving key performance indicators and receiving positive feedback from guests.

· Evidence of using outstanding planning skills to deliver complex projects.   

· Experience of setting, monitoring and managing targets, objectives, KPIs and activity plans.  

Desirable 

· Experience of leading on the creation and implementation of innovative events that are tailored towards a specific audience’s interests.

Skills and knowledge

· A keen interest in the fundraising sector, with a desire to learn and grow in the role.

· Excellent interpersonal skills and excellent ability to negotiate and achieve objectives.  

· Strong communication skills with an excellent eye for detail.   

· Highly numerate with the ability develop and monitor against budgets.   

· Detailed understanding of the events sector and appropriate techniques and approaches for a major donor audience.   

· Understanding of major donor fundraising and the role events can play in successful cultivation of relationships (ideally learned through direct experience).

· Ability to contribute to a collaborative and agile team, enabling others to learn and deliver and celebrating successes.   

· Excellent IT skills, including a thorough knowledge of MS Office (Word, Excel, and PowerPoint). Fundraising databases (Raiser’s Edge preferred).

· Equal Opportunities awareness.   

· Ability to:   

 - empathise and support staff positively   

 - build supportive and trusting relationships

· To be able to deliver a high quality of customer service to agreed timescales. 

· Knowledge of fundraising regulations and best practice including Gift Aid and GDPR. 

The team

Our dynamic fundraising department generated £4.5m through donations in 2023/24, and we are now preparing for an ambitious multi-million-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital.

We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

·Our philanthropy & campaigns team builds relationships with individual philanthropists, trusts, foundations, corporate organisations and intermediaries, giving or facilitating donations of £10,000 or more to the charity each year. They lead major appeal activity for the charity, currently focused on our forthcoming cancer campaign, the charity’s first patron programme, and special events to support these activities.

·Our public fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges.

·Our database and supporter care colleagues underpin and support the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

• CV (please include your last employer and dates of employment)
• Cover letter: 1-2 page letter detailing your interest in the role and how you meet the person specification

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 9 June 2025, 12 noon.

Interview date: week commencing 16 June 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

• You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Benefits:

Core benefits

· 25 days of paid holiday, plus three-day office closure rest period between Christmas and New Year, and UK bank holidays. This increases to 30 days leave after five completed years of continuous employment (all leave is pro rata for part time employees).

· A contributory pension scheme, where we match your 4% contribution towards your pension. If you choose to increase your payments into your pension scheme, we’ll match your contribution up to 9%.

· A sick pay package that offers one month’s full pay and one month’s half pay in any 12-month period if you’ve been with us for less than two years. This rises to two months’ full pay and two months’ half pay in any 12-month period after two years of continuous employment.

· Occupational maternity pay and paternity pay packages that provide more generous support than statutory pay alone.

· A flexible working policy to support our employees’ work/life balance.

Support for your financial wellbeing

As a member of the Royal Free family, you’ll be entitled to benefit from:

· Expert financial advice from our financial partner, the London Credit Union

· Savings on purchases with the Blue Light Card

· Our Death in Service benefit

Support for your health and wellbeing

· Subsidised gym, pool and classes at our Rec Club in Hampstead

· Secure bicycle parking and shower facilities at our Hampstead site

· Fortnightly guided meditation

· Free massage therapy from our complementary therapy team

· Menopause peer support group

· Employee Assistance Programme offering 24-hour access to free confidential advice and support on work and personal issues.

The Jack Petchey Foundation is a dynamic Foundation, set up in 1999 by Sir Jack Petchey CBE to inspire and motivate young people and to celebrate their achievements. To date, the Foundation has invested over £180 million in young people across London and Essex. We do this through a range of programmes including our Achievement Awards, our Partnership Programmes and our Internship Programme.

In 2024, the Jack Petchey Foundation proudly celebrated its 25th Anniversary, marking 25 years of empowering young people and recognising their achievements. Over 250,000 young people have been honoured with the Achievement Award during this time, a milestone made possible thanks to the dedication of scheme coordinators. In total, over 1.3 million young people have directly benefitted from our programmes.

We are now looking to appoint to the new senior role of Director of Communications and Engagement. Reporting directly to the Chief Executive Officer, you will steer our communications, PR, marketing, and events to boost our reach and visibility and amplify the voice of young people. As a member of the Executive Team, you will play a crucial role in delivering our new, ambitious strategy, raising our profile and ensuring that we, and the young people and partners we work with, have the greatest possible positive impact through our work.

Strong candidates will have a deep commitment to providing inclusive opportunities for young people, and a significant track record of leading an impactful communications, engagement and public affairs function. Knowledge of youth policy is desirable but not essential. You will bring strategic vision, evidence of managing stakeholder relationships at the highest level, and a track record of delivering high-profile impact through your communications work.

The Foundation has a strong commitment to ensuring that young people are at the centre of our work, that their voices are heard, their views communicated, and their leadership supported. This is an exciting time to join our team as we embark on a new three-year strategy.

Prospectus are delighted to be working exclusively with our client, supporting them with the recruitment of a Finance & Admin Coordinator to join their collaborative team.
 
The organisation are a UK based children’s charity that helps marginalised young people to make and monetise music. Every year, the charity raises £10 million to fund inspirational grassroots music projects and support aspiring young creatives up and down the UK. The charity are on a mission and campaigning to break down barriers for young people facing inequity, exclusion and discrimination and you could be a part of that too!
 
This role is available on a fixed term 12-month contract (maternity cover), where you would work on a full-time basis (37.5 hours a week). You will have the opportunity work a hybrid working arrangement which will include 3 days a week at Southwark based office on Tuesday, Wednesday and Thursday. The salary for this role is £30,000-£32,000, depending on level of experience.
 
You will report to the Chief Operating Officer and oversee the day to day running of the office. This will involve, co-ordinating meetings for trustees and staff members, ensuring operational systems and procedures are working efficiently, liaising with external partners and suppliers, and assist with making sure the office is health and safety compliant, while ensuring it is a warm and welcoming environment.
 
You will support with finance administration, processing income and expenditure and ensuring prompt submission of monthly financial reports.
 
You will provide HR administrative support, including recruitment, contracting, inductions, DBS checks and the management of confidential documents in keeping with GDPR compliance.
 
To be successful in this role, you will have experience working in a busy office environment and strong finance and administration experience. You will have experience of using MS Office, Asana and Icompleat or similar financial software. You will have strong levels of numeracy and experience in processing financial information. You will help co-ordinate recruitment campaigns and have experience using SafeHR and Web Recruit or similar HR packages. You will have excellent organisational and time management skills.
 
You will have strong communication skills and experience developing and maintaining professional relationships with stakeholders at all levels. You will also have experience in line management.
 
Desirably, you will have an understanding of the principles of data protection. You will have experience of creating contracts, knowledge of using Asana and other project management systems. You will have an interest in music and wider creativity, young people, and/or social justice issue.

We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.

At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

Do you want to contribute to bringing hope across London? 

Our vision is to bring hope to every one of our patients across London, when they need us most, where they need us most. When patients in London suffer life-threatening traumatic injury, only our teams can provide them with the help they need, performing innovative medical procedures to save lives. 

This role supports the day-to-day facilities, administration and reception tasks across our busy central London office. You will become a key figure in ensuring a smooth and efficient office is maintained at all times. 

London’s Air Ambulance Charity continues to develop a supportive and enabling environment that gets the best out of our people. We promote a culture of progression and professional advancement offering a range of learning and development opportunities. In addition, we offer flexible working options, wellbeing packages and family friendly employment policies. 

The Women and Girls Health Champions Project is a partnership initiative developed to improve access to healthcare information, reduce stigma, and connect women and girls with culturally appropriate support in their communities.

In this role, you will play a pivotal role in shaping and delivering this project, building a network of trained volunteer Health Champions and creating a lasting impact.

 Hours: Part Time 21 - 25 hours, ideally split between 4 – 5 days Monday – Friday. One evening in three (currently Wednesday) may be required.

Contract: Fixed term until 31st March 2026, extension likely. Start date June 2025.

Responsible to:  Nightingale Service Manager

Location: Richmond upon Thames - User homes, community locations, offices, from home as required by service.

Salary: £28 – 32k FTE DOE plus 5% employer pension contribution. Employee Assistance Program (EAP), Blue Light card and Age UK discount schemes.

Join a great team providing support to local older people when leaving hospital.

Age UK Richmond upon Thames are a local independent charity providing support for older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a positive and long-lasting impact on the health and wellbeing of local older people.

We currently have an immediate excellent opportunity for flexible and proactive individual to join our Nightingale Home from Hospital service, which provides support to older people over the age of 65 living in the London Borough of Richmond upon Thames on their return home from hospital or when they have become unwell in the community.

The team is involved in organising and delivering tasks which facilitate a speedy hospital discharge / make the home safer to avoid readmission and avoid admission in the first place. This includes preparing the home for discharge; fitting keysafes; moving furniture; shopping; arranging travel and providing advice.

The role will involve:

- Managing a caseload of clients.

- Developing a holistic plan of support and directly delivering aspects of it.

- Liaising with hospitals, social workers, volunteers, family members, carers and other voluntary sector organisations and services.

- Administration related to the delivery of the service.

We are looking for an individual with experience in a health or social care related field, has an understanding of the challenges facing older people upon leaving hospital, has access to their own transport and is able to undertake physical tasks associated with preparing the home for discharge. Good communication, administration and coordination skills are also essential.

Click redirect to recruiter to be taken to our website for full details and how to apply. Applications should be submitted by 9 a.m. on the 4th June 2025. Interviews will take place on Monday 9th June.

(Customer Service)

Permanent

35 hours per week

£33,048 per annum

Whitecross Studios, Old Street, London.

Please note this is a customer service role and does not typically involve working directly with children and young people.

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way.

This role sits within our Social Impact domain and Supporter Experience Knowledge Group which works to engage our supporters to the maximum benefit of children and young people, whether that be by giving time, money or voice.

We are currently looking for a brilliant team player to join our dynamic, ambitious Supporter Care team. This is an amazing opportunity for someone from a Customer Service background looking to grow their skills as part of a friendly team.

This is busy, multi-faceted role responsible for key areas of Supporter Care and Customer Service - Inspiring and leading other members of the team, processing and thanking donations to agreed deadlines, engaging with our supporters and fellow staff members through a variety of different channels and championing and adhering to data protection and fundraising compliance.

KEY SKILLS AND COMPETENCIES

To be successful in this role, you would ideally have:

-Experience of working in a customer facing environment

-A real pride in your work and attention to detail

-Excellent communication skills across all channels

-A positive, opportunity aware outlook

The Children's Society is a national charity that provides specialist support that empowers young people to make positive changes and rediscover their hope. They want a future they can look forward to and we're here to make sure they get it. Working alongside young people, their families and community, we will not rest until together, step-by-step, we've created a society built for all children.

The closing date for applications is midnight on Thursday 29th May 2025.

Interviews will be held on a date to be confirmed.

IN3

Salary: £33,048
Contract: Permanent - 35 hrs per week
Location: London, Old Street -  2 days per week 
Closing date: 25th May
Benefits: 8% pension, cycle to work scheme, discounted health scheme

We have a great opportunity for a Senior Supporter Care Co-Ordinator, working with The Children’s Society. This role will be working within the customer care team that provides warm and dedicated assistance to the charity's supporters.

This is busy, multi-faceted role where you will be inspiring and leading other members of the team, processing and thanking donations to agreed deadlines, engaging with supporters and fellow staff members through a variety of different channels, and championing and adhering to data protection and fundraising compliance.

As part of this exciting role, you will be part of a friendly team, ensuring that supporter correspondence is responded to promptly and in a warm and engaging manner.
To be successful as the Senior Supporter Care Co-Ordinator, you will need:
 

• Experience working in a customer-facing environment 
• A real pride in your work and attention to detail
• Excellent communication skills across all channels

If you would like to have an informal discussion, please call and ask to speak with Ashby

Ashby Jenkins Recruitment are a specialist charity recruitment agency; we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.

If enough applications are received the charity reserves the right to end the application period sooner.

If you would like to discuss this role with us please quote the reference 2598AJ

 

ABOUT INQUEST

Founded in 1981, INQUEST is the only charity providing expertise on state related deaths and their investigation to bereaved people, lawyers, advice and support agencies, the media and parliamentarians

Our specialist casework includes deaths in police and prison custody, immigration detention, mental health settings and deaths involving multi-agency failings or where wider issues of state and corporate accountability are in question, such as with Hillsborough and Grenfell.

INQUEST has a collaborative and integrated model of working, with opportunities for staff to engage in a range of work. We are a small organisation with a fast paced and engaging working environment. You can find more information on our website, particularly on our About Us, Campaigns, and Media Release webpages.

ABOUT THE ROLE

The Casework Team provide specialist casework advice and support to bereaved families and individuals following a contentious death in custody and detention settings or through multi agency failings, requiring an inquest. You will be working alongside an experienced Casework Team, led by two Senior Caseworkers. You will have close contact with the Family Engagement Coordinator and with the Policy and Communications team.

The purpose of the role is to provide specialist advice to bereaved families facing an investigation and inquest process into a state related death; advising on the process immediately following a death, secure legal representation for families through the INQUEST Lawyers Group; liaise with external organisations, including lawyers, coroners and public bodies such as the Prisons and Probation Ombudsman and the Independent Office for Police Conduct, work alongside the Communications Team on media engagement; and identify key cases and issues arising as part of INQUEST’s policy and campaigns work.

The successful candidate will have experience of casework and advice provision, preferably in inquest law and related investigations. They will be expected to identify themes and trends arising from cases and contribute to the organisations strategic work. In addition, they will be required to organise stakeholder meetings and represent INQUEST at external meetings.

They will possess outstanding communication and organisation skills, will enjoy working in a very fast paced environment, and will adhere to INQUEST’s values and commitment to social justice, as well as our commitment to tackling racism and discrimination.

INQUEST works with families from all sections of the community, including many families from Black, racialised and other underrepresented communities. We believe our staff team should reflect the makeup of the families we work with, and therefore actively encourage applications from people from these communities

About the Role

This is an exciting opportunity to join IRMO as our Youth Project Coordinator and lead the Latin American Youth Forum (LAYF) – IRMO’s youth-led group for migrant and refugee young people aged 13–19.

LAYF offers a safe, supportive and trilingual space (Spanish, Portuguese and English) where young people can overcome barriers and begin to find their feet in the UK. Activities are designed to build confidence, support integration and foster leadership. Through the programme, participants can learn English through fun and engaging ESOL (English for Speakers of Other Languages) classes, take part in weekly educational, arts-based and themed workshops, and receive one-to-one support through a targeted coaching programme focused on education, volunteering and employment.

Young people also have the opportunity to join the LAYF Youth Steering Group, where they can develop leadership skills and inspire other Spanish and Portuguese-speaking young people, while exploring London and beyond through cultural trips and residentials.

As Youth Project Coordinator, you will be responsible for registering and onboarding new participants, designing and delivering a creative weekly programme of LAYF Space Workshops, and offering one-to-one mentoring to help young people access opportunities and build confidence. You’ll work closely with IRMO’s ESOL and Advice and Advocacy teams to ensure a joined-up and holistic approach.

This is a varied role that requires empathy, creativity and excellent organisational skills. You will play a key part in ensuring all activities are inclusive, engaging and safe, while monitoring progress and capturing the achievements of the young people involved. You’ll also be a positive role model, helping each participant realise their potential and feel empowered in their journey.

LAYF is delivered as part of Building Young Brixton (BYB), a consortium of ten Lambeth-based organisations working together to inspire and empower young people in the borough. Partnership working is central to the LAYF ethos, and the Youth Project Coordinator will collaborate closely with BYB partners to co-create activities, share skills and strengthen impact.

Key Responsibilities

• Recruit and register LAYF participants by assessing individual needs and matching them with appropriate activities

• Plan, co-produce and deliver a dynamic and engaging programme of LAYF activities – from arts and sport to inspirational talks – designed to build young people’s confidence, life skills and social connection

• Coach and support young people to thrive in their education and personal development through a targeted one-to-one coaching programme

• Plan and deliver quarterly trips and events that promote peer interaction and engagement with the local community

• Signpost and refer young people to relevant services at IRMO, BYB or other external partners

• Maintain accurate and up-to-date records, including registration forms, attendance, surveys, feedback, session plans and coaching logs

• Input and manage baseline and progress data using IRMO’s database and monitoring tools

• Produce compelling case studies and success stories to share with young people, funders and supporters

• Ensure the wellbeing and safety of all participants, following IRMO’s safeguarding policies and National Youth Agency (NYA) guidance

• Communicate with LAYF participants and families in a timely and appropriate way, respecting boundaries and overcoming communication barriers

• Promote LAYF activities through newsletters, social media and IRMO’s communications channels

• Represent LAYF and IRMO in meetings and forums with partners, funders and youth sector networks

• Work closely with IRMO colleagues to ensure the wider needs of young people and families are supported holistically

• Recruit, supervise and support LAYF volunteers

Please note that this job description is not exhaustive and may change depending on the needs and development of the organisation.

Person Specification

The list below outlines the experience, knowledge and skills we’re looking for. It will be used in shortlisting and interviews. If you meet the essential criteria but not the desirable ones, we still encourage you to apply.

Essential

• At least one year’s experience working with young people in the UK

• Experience designing and delivering engaging programmes for young people

• Experience providing one-to-one coaching to young people

• Experience using M&E tools to collect baseline/progress data and contribute to reports

• Able to build trust with young people and maintain clear professional boundaries

• Ability to manage your workload, meet deadlines and respond to changing demands

• Resourceful and creative, with a problem-solving mindset

• Excellent verbal and written communication skills in English 

• Excellent verbal and written communication skills in Spanish

• Competent with Google Workspace, video conferencing tools, Word, Excel and PowerPoint

• Strong understanding of safeguarding

• Strong understanding of the barriers faced by young Latin Americans in the UK

• Clear commitment to IRMO’s vision, mission and values

• Willingness to work some evenings and weekends

Desirable

• Experience supervising or supporting volunteers

• Excellent verbal and written communication skills in Portuguese

• Qualification in Youth Work

• Qualification in Information, Advice and Guidance (IAG)

• Understanding of the UK not-for-profit sector, and UK education and employment systems for young people

Pre-employment checks 

Enhanced DBS check, two satisfactory references and evidence of right to work in the UK

Job Description 

Service Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other 

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause 

We believe in leadership, development, growth, and continual learning

Ensuring fairness, equity and equality 

Creating a place of respect, kindness and dignity for all 

A healthy environment where people have fun and can be creative

Salary £16,224 per annum

Permanent Contract. ( Subject to further funding ) 

Part-Time,  20 hours over 5 days 

Term Time 

Monday, 1 pm - 6 pm 

Wednesday 1 pm - 6 pm

Thursdays - 1 pm - 6 pm

Fridays 9 am - 2 pm 

Saturdays 9.30 am -2.30 pm 

(including 1 hr unpaid lunch) 

School Holidays

Monday -    9 am-2 pm 

Tuesday -    9 am - 2 pm 

Wednesday 9 am - 2 pm 

Thursdays   9 am - 2 pm

Saturdays    930 am -  230 pm 

(including 1 hr unpaid lunch) 

Working - from our Offices and  Centres and in the community/outreach locations

The post holder must be flexible to work evenings and weekends to meet client and community needs.

There will be work/training outside of office hours, including evenings and weekends, with appropriate time back in lieu.

Main Purposes of Job and Key Tasks

Do you have an empathic personality and want to work in a challenging but rewarding field? Spring Community Hub has an exciting opportunity to recruit a Service Officer 

The Service Officer will play a crucial role in supporting the mission of our charity by providing comprehensive assistance and advocacy services to individuals and families in need. This position will involve engaging with diverse communities and ensuring that all services are delivered with cultural sensitivity. 

The Service Officer will work collaboratively with staff and volunteers to deliver Food Bank services, Activity Camps, and Afterschool club, advice and advocacy support, clothing assistance, cooking programs, and Social Supermarket Operations, as well as support initiatives for the elderly, individuals experiencing poverty and isolation, and families with children.

The post holder must be an enthusiastic and motivated person to coordinate and manage our Food Banks, Community Café, and Social Supermarket, including the supervision of its volunteers/staff, as well as planning, organising, and implementing supermarket collection. 

The post holder will be required to be flexible to the changing needs of the organisation and as such, undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the Leadership Team/ CEO and trustees.

About the Role / Key Responsibilities 

Programme Planning, Delivery and Implementation

•  To design and deliver the  Activity Camps and After School Club  Programme calendar, curriculum, and events that are outcomes-focused, educational, and engaging, and enable young people to develop a range of skills appropriate to their needs.

• Working with Children, young people, and their families to build services that meet their needs, wants, and aspirations of the individual.

• Work in Collaboration with the Leadership Team  to oversee the work of the Spring Activity Camps Coordinators to design and develop a range of activities, workshops, and programmes to meet the needs of our children, young people, and their families 

• Collaborate with other staff members, volunteers, and external partners to deliver engaging, fun, and impactful activities

• Ensure all activities align with the organisation's mission and values and promote personal growth, inclusivity, and well-being.

• Oversee and coordinate the operations of Food Services 

•  Assist clients in accessing food bank services, ensuring they receive the necessary support with dignity and respect.

• Maintain inventory management for food items and coordinate food drives and partnerships with local suppliers.

• Developing and coordinating effective stock control systems, arranging timely transportation of collections and deliveries, and meeting legislative standards - i.e., Health & Safety/Environmental Health.

• Provide and oversee assessments of guests, customers, and service users on a one-on-one/group basis to ensure they receive adequate advice/signposting and support on benefits, housing, financial support, and other relevant issues impacting clients' well-being. Work in collaboration with the Advice and Advocacy team.

• Advocate on behalf of clients to secure access to necessary resources and services.Stay updated on the relevant policies and available community resources.

• Oversee the operation of the clothing bank, ensuring that items are organised, available, and of good quality for clients..

• Develop and oversee cooking workshops that celebrate cultural diversity and promote healthy eating practices.

• Collaborate with local chefs or volunteers to create a welcoming environment for participants.

• Oversee in the day-to-day operations of the social supermarket, ensuring a welcoming atmosphere for customers.

• Engage with elderly clients and those experiencing isolation to provide companionship, support, and resources related to their specific circumstances.

• Work on outreach programs targeting vulnerable populations to provide suitable assistance.

• Educate the team on nutritional options and food

• Lead or assist in after-school clubs and programs that promote educational engagement, social skills, and personal development for children.

• Support families to identify their needs and connect them with appropriate services and resources.

• Represent Spring Community Hubs Service and project at relevant forums and meetings across the Borough and at a London/National level

• Ensure that all processes and procedures in the SCH manual are being followed

• Ensure that the foodbank meets health and safety/environmental health standards in all its locations

• Bring to the attention of the Service Manager any concerns about the running of the project or its future sustainability

• Oversee the food Services in conjunction with the Service Manager

• Organise and run food collections in conjunction with Hub support

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Keeping up to date with legislation and policy related to the Service and making any necessary modifications to accommodate changes.

• Overseeing stock orders and working in collaboration with the Hub support and  Finance department.

• Comply with SCH policies and procedures regarding the operation of services and policies 

Strategy, Stakeholder Management, Leadership, and Management 

• Representing the organisation on a  strategic level at external meetings and events with Community partners, Local Authorities, Funders, and other key stakeholders 

• Liaise with clients and referral agencies and resolve any issues that may arise in conjunction.

• Foster relationships with local organisations, community leaders, and stakeholders, and participate in community outreach initiatives to raise awareness about available services and encourage community involvement.

• Maintaining relationships with suppliers, community groups,  Schools, Libraries, supermarkets, and other stakeholders.

• Supervise the work of the Activity Camp Coordinators, Bank Staff, Volunteers, and Facilitators during Camp and Activity Sessions 

• As one of the Deputy Safeguarding Leads, manage any concerns about a child, young person or family's welfare effectively and share concerns with the Leadership Team and other DSLs. 

• Actively contribute to and participate in AGMs, Away Days,  Team Meetings, Development Sessions, and other  Internal Meetings

• Support in the rolling recruitment of Coordinators, Bank Staff, and Volunteers to meet the needs of the service.

• Work with the Leadership Team to ensure up-to-date Employment, Training, and other HR  records for all Staff and Volunteers within the Team, and work in collaboration with the Business Support Team

• Work with the Leadership Team to ensure the service and Resources are used effectively within designated budgets, including the reimbursement of expenses.

Camps and Event Management:

• Coordinate and oversee the planning, logistics, and execution of SCH Holiday Camps, Afterschool Camps and Events.

•  Ensure adherence to Health and Safety Guidelines, Risk Assessments, and appropriate Safeguarding measures.

• Manage Camp staff, volunteers, and external contractors during activities and events, creating a positive and inclusive atmosphere. 

• Liaise with schools, organisations,  local authorities, and volunteers to explore ways of sustaining and improving the provision.

• Promote and market the project through outreach to schools and other community groups in Southwark/Havering and surrounding areas, and organise bookings.

Volunteer Management:

• Work in collaboration with the Leadership Team and  Business Support Team to recruit and train Volunteers.

• Oversee and manage the volunteers in the team who support activities and events, providing necessary guidance and supervision.

• Work with the Leadership team to foster a positive and inclusive volunteer culture, recognising and appreciating their contributions.

•  Work with the leadership Team to monitor and evaluate volunteer performance and provide constructive feedback, reports, and support as needed.

• Coordinate and oversee  all Food Service / Project volunteers, and oversee the volunteer timetable to ensure the best use of volunteers

• Coordinate the volunteer team at the warehouse and oversee groups of corporate volunteers, school groups, and other youth groups visiting to help.

• Ensure that volunteers are trained to undertake responsibilities within the warehouse and to meet the relevant legal requirements. This could include basic food hygiene,  first aid, evacuation procedures, manual handling and lifting, health and safety, and fire procedures 

Administration and Reporting:

• Maintain accurate records of activities, participant attendance, incidents, Impact Reporting,  Monitoring and Evaluations,  including referral processes, and ensure the requirements of Data Protection, Quality Assurance, Funding, and Compliance are met. 

• Prepare regular reports for all the Projects highlighting progress, challenges, and recommendations for improvement.

• Work within agreed budgets for activities, Camps, and Pastoral Care Services, ensuring efficient resource allocation.

• Ensure that local data is entered into the database

• Maintain accurate records of client interactions, services provided, and outcomes achieved for reporting and evaluation purposes.

• Provide regular updates to the Leadership Team on service delivery and community needs.

• Produce monthly project reports and keep the CRM/ Database updated 

Person Specification

• Experience in working with children and young people, in particular individuals who are experiencing significant Poverty and Inequality and may also have multiple and complex needs. 

• The ability to communicate effectively with a wide variety of people and establish and maintain good working relationships with Partners and external stakeholders

• Proven Line Management and Supervisory experience 

• Willingness to undertake further training as required by Spring Community Hub

• Commitment to the concept of continuous improvement of procedures and practices

• Ability to remain calm in challenging situations and reinforce boundaries

• Ability to support people in managing difficult feelings, and communicate their needs effectively

• Knowledge of best practice for lone working, data protection, and safeguarding adults

• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies

• Strong sense of self, and ability to set and maintain boundaries and lead by example 

• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing

• Excellent listening skills

• Ability to work collaboratively with colleagues and others.

• Understanding of the needs of disadvantaged, disaffected, and vulnerable people, and the ability to work with them in a positive way

Qualifications and Skills:

• Qualifications/Experience in a relevant field (e.g., social work, Counselling, psychology, Information Advice and Guidance, Education, or related disciplines). A master's degree is desirable.

• Proven experience in Programme Planning and Event Management, preferably within a Charity, Community, Education, or similar setting.

• Strong organisational, Project Management and Prioritising abilities, with impeccable attention to detail.

• Excellent communication and interpersonal skills, with the ability to interact effectively with participants, volunteers, and external partners.

• A compassionate and empathetic approach, with a genuine interest in the well-being of others.

• Knowledge of safeguarding policies and procedures, including child protection and vulnerable adult support.

•  Proficiency in using relevant software for record-keeping and report generation.

•  Empathy and compassion for individuals facing hardship

•  Strong organisational and problem-solving skills.

•  Proficiency in Google Workspace and databases, and experience with client management and other IT  / Project Management systems.

• Cultural competence and sensitivity to diverse backgrounds and experiences.

- A degree in social work, community development, or a related field is preferred.

- Experience working in a charity or community service environment, particularly with vulnerable populations.

- Strong communication and interpersonal skills, with the ability to build rapport with diverse groups.

- Understanding of issues related to poverty, housing, and social welfare systems.

- Ability to work both independently and as part of a team

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and we aim to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Spring Activity Camp Coordinators/Bank Staff/Facilitators and Sessional Volunteers/Partnerships/Phone/Laptop 

Reporting to…

• Spring Activity Camp/Pastoral Manager

Why Join us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Complete the application form. You will be asked to submit a CV if suitable. 

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after interview for the successful candidate)

Closing Date: Interviews to be held virtually on a rolling basis 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees 

• Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Compliance and Development Manager to discuss how we can help.

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

This is an exciting role that will rely on a strong combination of excellent organisational and account management skills to support the Partnerships Team’s ambitious fundraising strategy.

You will support the development and management of relationships with external partners, helping to enhance the team’s outreach, funding opportunities, and collaborative projects. This role involves administrative support, stakeholder communication, and event and volunteer coordination to ensure effective partnership engagement and experience.

Additionally, you will have the opportunity to further develop your skills and understanding of corporate fundraising by supporting the Partnerships Team to develop and launch an exciting portfolio of corporate products and events, paying close attention to the evolving needs of partners in an ever-increasing digital environment. 

You will be involved with flagship events and campaigns such as the globally-recognised Baby Loss Awareness Week, our award-winning Sands United Football Club, Big Give appeals and sector-leading collaborations.

You will also draw upon your expertise and creativity by working on creatives and concepts with the team to increase engagement and further develop communication channels appropriate to a diverse corporate audience.

With experience of managing a corporate partnerships portfolio of at least £75,000, you will have managed corporate fundraisers including Charity of the Year Partnerships, cause-related marketing partnerships and sponsors.

We are looking for someone who has an eye for detail, is able to manage their time effectively and ensure the highest supporter experience. You will need to have strong IT skills including the use of a fundraising database.

This role will also provide support to colleagues within the Income & Engagement Department to optimise income and awareness raising activities.