Communication manager jobs in Westminster, greater london
Job Title: Chief Executive Officer (CEO)
Contract/ Hours: 35hrs per week
Salary: £55,000
Leave entitlement: 25 days
About The People Hive
The People Hive is an ambitious local charity creating real opportunities for adults with a learning disability across Richmond and the surrounding areas. From our vibrant community hub in Twickenham, we deliver creative, social and developmental activities that help people connect, grow and thrive.
We also run a public gallery that showcases local artists, generates vital income and provides paid work experience for our clients. Our impact was recognised when we were shortlisted for the Richmond Community Heroes Awards 2025, and we are now exploring exciting opportunities for future growth and expansion.
The Role
This is a great opportunity to lead a respected, values-led charity at a pivotal moment in its journey. As Chief Executive Officer, you will set the strategic direction of The People Hive, lead a passionate team of staff and volunteers, and act as the public face of the organisation.
Working closely with the Board of Trustees and key partners, you will help shape the charity’s future, strengthen its sustainability and ensure it continues to make a meaningful difference in the lives of adults with learning disabilities.
How to Apply
We recognise that talented people may hesitate to apply if they don’t meet every listed requirement. If this role inspires you and you believe you could be a strong fit, we encourage you to apply. Your skills, experience and perspective may be exactly what we’re looking for.
Applications close on Friday February 27th 2026.
We are committed to creating and supporting real opportunities for people with a learning disability living in Richmond and surrounding areas.
The client requests no contact from agencies or media sales.
About the Role
We are looking for an Apprentice Administrator to join our growing Admin Team. You will receive on the job training in how to provide effective and efficient administrative support for the organisation, ensuring a smooth running and high quality service is provided to all services and departments, whilst completing the Business Apprenticeship Level 3.
This is a fantastic opportunity to grow your administration experience within an expanding organisation leading in support services for people living with brain injury.
You’ll be joining a mission-driven team where your work will make a real difference every day.
Principal Duties and Responsibilities
- Act as the main point of contact for visitors to Headway East London.
- Manage external communications through post, telephone, and email, ensuring information is redirected to the relevant person to be dealt with efficiently and effectively.
- Undertake regular checks of the office space so it stays organised.
- Manage the organisational online calendars and the relevant databases and spreadsheets ensuring these are all up to date.
- Support managers to keep staff rotas up to date, ensuring efficient and effective use of staff time.
- Manage day service transport bookings daily and keep day service staff informed.
- Process referral forms for all services ensuring that they are fully complete.
- Work closely with Service leads to manage service waiting list and liaise with referees where necessary.
- Work with service leads to provide administrative assistance to support the smooth running of services.
- Work closely with the Admin and Premises Manager to ensure data collection systems and the Charity Log database function efficiently, are accurate, and are up to date.
- Support the finance function with administrative tasks as necessary.
Key Relationships - Internal and External
Internal: Admin & Premises Team, Managers across departments, Members
External: Transport Provider
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are partnering with a leading national health charity to recruit a Senior Individual Giving Manager to drive their next phase of growth across individual giving, regular giving and appeals. This is a key role within an ambitious, high-growth fundraising team, with real scope to shape strategy, test new approaches and deliver sustainable income growth.
The role
The Senior Individual Giving Manager will lead the development and delivery of a comprehensive individual giving programme, balancing strategic oversight with hands-on campaign delivery. They will play a central role in growing income, deepening supporter relationships and ensuring an excellent supporter experience across the programme.
This role will manage and develop a small team, working collaboratively across fundraising, data and communications to maximise impact.
What you’ll do
- Lead the strategy and delivery of individual giving and regular giving programmes, with a focus on recruiting new regular givers.
- Drive income growth through insight-led, multi-channel campaigns, leading on supporter acquisition, retention and reactivation activity.
- Own budgets, forecasts and KPIs, ensuring strong performance and ROI
- Develop compelling supporter journeys and stewardship approaches
- Manage agencies and suppliers to deliver high-quality campaigns
- Line manage and develop team members, creating a positive, high-performing culture
- Use data and insight to test, learn and continuously improve performance
About you
- Significant experience delivering successful individual giving strategies, with a particular track record of growing regular giving programmes.
- Strong track record of income growth and campaign optimisation
- Experience managing budgets, forecasts and performance reporting
- Confident leader with experience managing and developing others
- Highly organised, strategic and comfortable juggling multiple priorities
- Collaborative and proactive, with excellent stakeholder management skills
- Motivated by the opportunity to make a real difference through health-focused fundraising
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
A fantastic international children’s charity is seeking an experienced Risk and Compliance Manager to lead on organisational risk management and regulatory compliance.
Salary: £40,000 per annum
Location: Remote (occasional UK travel required)
You will ensure the organisation operates with transparency, accountability and integrity, providing assurance to senior leadership, trustees and donors that regulatory, ethical and donor requirements are met.
Key Responsibilities:
- Maintain and develop the organisational risk register.
- Lead internal compliance reviews and donor compliance checks.
- Ensure compliance with safeguarding, GDPR, anti-fraud, anti-bribery, sanctions and charity law.
- Oversee due diligence for partners, suppliers and contractors.
- Deliver compliance and ethics training for staff.
- Provide compliance input into programme design, proposals and reporting.
- Prepare regular risk and compliance reports for senior leadership and trustees.
- Support governance processes and statutory reporting.
About You:
- At least 3 years’ experience in compliance, risk management or audit within the charity/NGO sector.
- Strong knowledge of UK charity regulation and donor compliance.
- Experience with risk registers, due diligence and compliance reviews.
- Confident reporting to senior management and/or trustees.
- Excellent communication and analytical skills.
- High integrity, culturally aware and proactive in identifying risk.
Desirable:
- Compliance or risk qualification (e.g. ICA, IRM).
This role offers the opportunity to play a key part in strengthening governance and accountability within a mission-driven organisation.
For more information, please send your CV to
Please note: Only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Green New Deal Rising is looking for a creative and strategic Campaigner to deliver bold, people-powered campaigns that shift the political agenda and to help bridge our movement with decision-makers through parliamentary organising.
Green New Deal Rising is building a movement of young people from every part of the UK to fight for a response to the climate crisis that transforms our economy to deliver a safe climate and a fairer society. We believe in people power, and through a combination of disrupting the political system and organising in our communities, we are working to make the Green New Deal an era-defining political demand.
In our small, agile staff team, you'll own real responsibility early, contribute to shaping our direction, and watch your work make an immediate impact.
As part of our multi-year strategy, we have ambitious plans to mobilise young people, disrupt politics, and force this government, and those that follow, to deliver transformative change. Campaigning will be central to this: shaping the narrative, escalating pressure, and converting people power into political concessions.
You will design and deliver impactful campaign interventions, both on the ground and digitally, and support our movement to do the same. You will be a creative thinker with strong written communication skills, good political judgement, and a desire to get our demands into the news cycle and onto the political agenda.
Alongside general campaigning work, you will play a key role in parliamentary organising: supporting advocacy with MPs, helping integrate political champions into our campaigns, and ensuring our campaigning activity creates meaningful pressure inside and outside Westminster.
This role sits within the Campaigns team and will be managed by our Senior Campaigner.
The client requests no contact from agencies or media sales.
Circa £54,000 per annum
Six Month Fixed Term Contract
Part home/Part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as Senior Digital Product Manager (Online Platforms).
Are you a digital product manager with a knack for translating technical detail into clear, compelling stories for non-technical audiences? UNICEF UK is looking for an experienced online platforms product manager on a six-month fixed term contract to lead our product portfolio roadmap and backlog. You will work hand in hand with agencies and cross-functional teams to deliver a variety of key change projects that deliver exceptional supporter experiences.
If you thrive on using data, analytics and agile methods to turn insight into action in a technical environment – and want to see your skills make a genuine difference – this is your chance to step into a purpose-driven role and help us to deliver for children.
Act now and visit the website via the apply button to apply online.
Closing date: 9am, Friday 20 February 2026.
Interview date: Friday 6 March 2026.
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.

Harris Hill is delighted to be partnering with a well-established children’s charity in London in their search for a Deputy Play Manager.
Full-time | £34,000 per annum
The charity has been supporting children, young people and families for over 25 years through a range of play, family support and youth programmes. Their Ofsted-registered after-school and holiday play schemes provide children aged 4–11 with safe, engaging and nurturing environments to explore, grow and thrive.
As Deputy Play Manager, you’ll play a key leadership role within the play service, helping to design, deliver and evaluate a high-quality programme of activities. You’ll support the Play Manager in day-to-day operations (including managing enquiries/collection of fees), team management and ensuring compliance with all safeguarding, health and safety, and Ofsted standards.
This is a hands-on role combining leadership, planning, and active delivery — you’ll work directly with children and families to create safe, inclusive, and stimulating play environments.
About You
Essential skills and experience:
- Level 3 qualification (or above) in Playwork, Early Years, or a related field.
- Minimum of three years’ experience working directly with children aged 4–11.
- Strong understanding of EYFS and Ofsted requirements.
- Experience planning and delivering engaging, age-appropriate play activities.
- Confident leading active, outdoor or adventure-based play.
- Sound understanding of safeguarding and child protection.
- Excellent communication and team leadership skills.
- Strong organisational and IT skills.
Desirable:
- Experience supporting children with additional needs or from diverse backgrounds.
- Experience supervising others or managing volunteers.
- Knowledge of current issues affecting children and families.
- Relevant training such as paediatric first aid or food hygiene.
Play is at the heart of what they do — the organisation believes that every child deserves the opportunity to enjoy a happy, fulfilling childhood through both free and guided play experiences.
If you’re passionate about play, child development and helping young people thrive, we’d love to hear from you.
For more information, please submit your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Digital Marketing Assistant
Location: Hybrid, Home and London office
Hours of Work: Full-time: 9:15 am – 5:15 pm (35 hours pw)
Contract: 12 Months FTC (Maternity Cover)
Salary: £26,500 per annum
Reporting to: Digital Marketing Manager
Premier, Europe’s largest Christian Media organisation, is seeking a Digital Marketing Assistant to support our mission of making a real impact through media. In this vibrant, purpose-driven environment, you will immerse yourself in the fast-paced world of email marketing, social media, and audio advertising, working alongside experienced marketers to develop your skills across a range of digital channels.
You will play a key role in supporting creative campaigns, collaborating with both sales and marketing teams, and contributing to the implementation and optimisation of digital marketing activities. From assisting with content creation and campaign scheduling to engaging audiences and analysing performance metrics, you’ll be at the heart of our digital strategy and learn new skills every day.
If you are enthusiastic, organised, and eager to learn, this is your opportunity to gain hands-on experience, grow your marketing career, and contribute to Premier’s mission to connect people with God through media.
Role Overview
• Building and executing successful marketing campaigns across multiple channels
• Monitoring and providing accurate reporting
• Assisting on various marketing projects
• Providing administrative support to the digital marketing team
Why Join Premier?
• We offer a competitive salary
• Hybrid working
• Extra annual leave in addition to statutory entitlement
• Additional leave on your birthday
• Competitive sickness absence pay scheme
• Life Assurance scheme
• Employee Assistance with online GP scheme
• Eye care scheme
• Enhanced Family leave / pay
In addition to competitive pay and benefits, Premier offers:
• A great place to work, with people that support, encourage and look after one another. You will love coming into work, both in person and virtually.
• Mission-driven work where you make a tangible impact by contributing to a mission that reaches millions worldwide.
• Dynamic team culture with supportive, creative, and passionate team that values innovation and collaboration.
Ready to make a lasting Impact? Apply now
Premier exists to help people encounter God through media.


The client requests no contact from agencies or media sales.
We are looking for a Development Manager to lead the growth of a corporate partnerships programme, securing new business and developing high-value, long-term relationships that generate income and enhance brand visibility.
This is a hybrid role with 1 - 2 days a week in the London office.
The Charity
An incredible health charity devoted to supporting families with the resources to be together at truly crucial times. Youd be joining a passionate team, offering some fantastic benefits including but not limited to, family friendly policies, 25 days annual leave plus your birthday off and a bonus day in December, season ticket loan and a commitment to development and training.
The Role
Corporate Fundraising and New Business Development
- Develop and implement a strategy to grow corporate income, focusing on new business and long-term high-value partnership opportunities.
- Produce high-quality, pitch-ready proposals, presentations and decks, collaborating with the Communications and
Marketing Team.
Relationship Management and Stewardship
- Collaborate with the Senior Partnerships Officer to ensure excellent account management of mid-level corporate partners.
- Support with cultivating key individuals (e.g. major donors, trustees, senior volunteers Fundraising Development Board Members) who can make introductions or influence support.
Management and Reporting
-Line manage, coach and support the Senior Corporate Partnerships Officer and the P/T Corporate Officer.
The Candidate
Proven track record of personally securing new five and six-figure corporate partnerships or equivalent high-value business
development deals within the last 1-2 years.
Proven experience in writing and designing compelling, tailored funding proposals and pitch decks that have secured high-value
donations and Charity of the Year partnerships of 50,000 and above.
Strong interpersonal and relationship-building skills with both corporate and philanthropic audiences.
Proven experience in working with and stewarding major donors, using a tailored, strategic approach to secure high-level income
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
The purpose of this role is to deliver a high quality, flexible Human Resources service, responsive to the needs of the organisation, and in line with legislative requirements and good practice, to our Clinic and Animal Behaviour teams in London and to our Battersea Old Windsor and Battersea Brands Hatch sites. The postholder will provide expert HR advice and support to line managers and staff, coaching and empowering managers to lead on people matters with support and guidance where required.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year.
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 26th February 2026
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview date(s):
First interview (online, via Teams): To be confirmed
Second interview (if necessary, in person): To be confirmed
For full details on the role, please download the recruitment pack.
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.



The client requests no contact from agencies or media sales.
Our client, a leading UK Funder is looking for talented and ambitious Interim Grants Manager to join the Foundation's small, high performance team that supports 1.000s of charities across the UK each year. This role is offered on a 6 month fixed term contract which could be open to extension. Primarily office based but there could be a little flexibility to work from home once bedded into the role.
This role will play a core part in delivering the grants programme that lies at the heart of the purpose of the Foundation. The role spans all parts of the grants function, including advising applicants, assessing and evaluating applications, and preparing reports for decisions on funding. Reporting to the Senior Grants Manager plus reporting to the Deputy Director on certain specified activities, there are also opportunities to contribute to special projects and initiatives as they arise.
You will have substantial Grant making experience with a UK based Funder, including grants assessment, dealing with enquiries, supporting grant applicants throughout the grant cycle, carrying out due diligence and preparing business cases to present to selection and decision-making committees. Highly organised, methodical and an excellent communicator, you will have a strong knowledge of the charity sector in the UK, will be aware of the needs of charities and the issues they face in attaining Funding, and will be able to see the bigger picture.
Working as part of a busy and committed team, this person will offer confident and knowledgeable grant-making expertise to support the team through a period of planning and growth.
As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.
Harris Hill is delighted to be partnering with a well-established children’s charity in London in their search for a Deputy Play Manager.
Full-time | £34,000 per annum
The charity has been supporting children, young people and families for over 25 years through a range of play, family support and youth programmes. Their Ofsted-registered after-school and holiday play schemes provide children aged 4–11 with safe, engaging and nurturing environments to explore, grow and thrive.
As Deputy Play Manager, you’ll play a key leadership role within the play service, helping to design, deliver and evaluate a high-quality programme of activities. You’ll support the Play Manager in day-to-day operations (including managing enquiries/collection of fees), team management and ensuring compliance with all safeguarding, health and safety, and Ofsted standards.
This is a hands-on role combining leadership, planning, and active delivery — you’ll work directly with children and families to create safe, inclusive, and stimulating play environments.
About You
Essential skills and experience:
- Level 3 qualification (or above) in Playwork, Early Years, or a related field.
- Minimum of three years’ experience working directly with children aged 4–11.
- Strong understanding of EYFS and Ofsted requirements.
- Experience planning and delivering engaging, age-appropriate play activities.
- Confident leading active, outdoor or adventure-based play.
- Sound understanding of safeguarding and child protection.
- Excellent communication and team leadership skills.
- Strong organisational and IT skills.
Desirable:
- Experience supporting children with additional needs or from diverse backgrounds.
- Experience supervising others or managing volunteers.
- Knowledge of current issues affecting children and families.
- Relevant training such as paediatric first aid or food hygiene.
Play is at the heart of what they do — the organisation believes that every child deserves the opportunity to enjoy a happy, fulfilling childhood through both free and guided play experiences.
If you’re passionate about play, child development and helping young people thrive, we’d love to hear from you.
For more information, please submit your CV to
Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Team background
The Mental Health Crisis Breathing Space (MHCBS) team at Toynbee Hall is part of a national initiative launched in partnership with We Are Group and The Kaleidoscope Plus Group, funded by the Money and Pensions Service (MaPS). This service provides individuals undergoing mental health crisis treatment with temporary protection from debt collection activities, allowing them a “breathing space” to focus on their recovery without the immediate pressures of financial obligations. Toynbee Hall contributes to this initiative by offering regulated debt advice, conducting renewal checks, and providing comprehensive signposting support, ensuring that clients receive holistic assistance during their crisis period
Job purpose
To provide administrative and coordination support to the MHCBS team, ensuring accurate data entry, documentation processing, and effective communication with partners and service users.
Scope of role
The Administration Coordinator provides crucial support to the Mental Health Crisis Breathing Space (MHCBS) team by managing administrative processes efficiently. The role focuses on handling key back-office tasks that enable the team to deliver timely and accurate support to clients and stakeholders.
Key working relationships
The postholder will report to the MHCBS Advice Manager and will work closely with other members of the MHCBS team. There will be regular communication with internal colleagues and external stakeholders such as creditors, mental health professionals, and referral agencies.
Key Responsibilities
- Coordinate team inboxes and triage emails to appropriate team members or stakeholders, ensuring timely and accurate responses within SLAs – handling routine enquiries as standard and more complex enquiries as directed.
- Coordinate team tasks in AdvicePro, resolving issues, issuing or preparing correspondence, and highlighting urgent or non-standard cases for direction and resolution.
- Ensure CRM is maintained with accurate client and case information, running reports for management to review cases, prepare MI returns and support invoicing routines.
- Resolve or triage enquiries via the Insolvency Service portal, ensuring compliance with guidelines.
- Process incoming MHCBS applications and handle scheme closures using standard operating procedures, escalating non-standard issues or cases for direction and resolving issues.
- Support accurate reporting by ensuring high data integrity and flagging inconsistencies.
- Coordinate administrative needs for team meetings, external engagements, and cross-agency communication.
Person Specification
Essential:
- Strong administrative and organisational skills.
- Attention to detail and ability to follow procedures.
- Experience working in a team environment.
- Good written and verbal communication skills.
- Comfortable using Microsoft Office and CRM systems.
- Able to work independently and manage time effectively.
- Alignment with Toynbee Hall’s mission and strategy
- Alignment and willingness to work in line to our values:
- Inclusive - open-minded, transparent, convening and collaborative; seeking fresh and alternative perspectives.
- Courageous – principled, ambitious and acting with integrity.
- Empowering – shifting power, sharing our knowledge, enabling people to take action for themselves
- An understanding of safeguarding and willingness to develop understanding further
Desirable:
- Experience in the charity or advice sector.
- Understanding of mental health services or crisis support environment.
Please download the full Job Description for more details.
Our Benefits Package
We believe in supporting our employees with a well-rounded benefits package designed to enhance work-life balance, financial security, and overall well-being.
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
We’re committed to creating a supportive and rewarding work environment, because when our team thrives, we all succeed!
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re delighted to be recruiting a Prospect Research Manager for a brilliant health charity with ambitious plans to grow philanthropic income through major fundraising campaigns.
This is a fantastic opportunity to play a central role in unlocking new funding opportunities, providing high-quality research and insight that will shape donor engagement and help secure transformational support.
You’ll be part of a high-performing development team working at the forefront of medical research, supporting scientists and clinicians making life-changing discoveries. Alongside a generous benefits package, you’ll gain exposure to high-value fundraising at principal gift level, and the opportunity to mentor and develop a junior team member.
Key Responsibilities:
- Devise and implement targeted prospecting strategies to identify and qualify high-net-worth individuals and corporates.
- Deliver insightful prospect briefings and research to inform cultivation and engagement strategies.
- Conduct due diligence and reputational risk assessments, ensuring compliance with data protection.
- Support fundraisers through prospect management, portfolio development and network mapping.
- Line manage and develop a Prospect Research Executive.
About You:
- Established experience in prospect research within charity or higher education sector, with a proven track record in identifying, assessing and qualifying major donor and/or corporate prospects.
- Strong knowledge of research tools, data protection, and wealth/capacity ratings.
- Skilled communicator, able to present complex insights clearly and persuasively.
- Experience with CRM systems (ideally Raiser’s Edge NXT).
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role:
About PRS Members’ Fund: we are dedicated to supporting PRS songwriter and composer members through life’s challenges by offering hardship funding and wellbeing support when it’s needed most. As a charity with deep roots in the music community, we exist to help music creators navigate hardships, whether it’s through health and wellbeing support, housing assistance, or financial aid, so they can focus on what they do best: making music.
To provide professional tailored advice, information and support to sick and vulnerable PRS members and those struggling with complex physical and/or mental health issues. To visit occasionally those members who may require Fund assistance, or to contact them through electronic means.
Our Welfare Support and Service Development Manager will be responsible for working with the Funds’ senior management to identify opportunities that support the charity’s strategic objectives and their constituent parts that are designed to develop new and improved welfare services. Plan, oversee and deliver assigned tasks and projects in line with the Fund’s strategy, monitor and report on progress to all stakeholders.
- To conduct interviews in person or via electronic means with all referred cases with professional sensitivity and competence; to establish and evaluate circumstances by making an accurate assessment of financial, health, housing, wellbeing and other relevant areas to ascertain underlying nature or causes of need.
- To take account of statutory and other relevant legislation, when determining other areas for support and advice.
- To lead on providing protection for vulnerable adults and children who are under threat of abuse or exploitation.
- To give advice, information and on-going support to beneficiaries and their families, throughout their journey, and identify for them other specialist agencies and charities that can offer appropriate assistance.
- To lead on Impact Measurement with the Grants & Administration Manager, and Communications and Engagement Manager to prepare reports and surveys on the outcomes of the Fund’s support activities so that the Trustees can review Fund policy to future proof the Fund’s effectiveness.
- To actively contribute to regular liaison meetings with our key partners, and other charity networks, including setting agendas and discussion points of mutual interest and learning for the benefit of our members.
