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Top job
Abortion Support Network
£28,000 - £31,000 per year
Pro-choice, highly organised, excited by big challenges and committed to helping people access safe, legal abortions
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Page 1 of 9
Shoreditch, Greater London
£28,000 - £31,000 per year
Permanent, Full-time
Job description

If you are pro-choice, highly organised, excited by big challenges and committed to helping people access safe, legal abortions, then the new role of Operations and New Service Coordinator at Abortion Support Network (ASN) could be the next step for you. 

ASN is a small but mighty UK-registered charity supporting people who are forced to travel to access safe, legal abortions from places where they are unable to access the healthcare they deserve. Since 2009 ASN has been contacted by over 5,000 people from Ireland, Northern Ireland, the Isle of Man, Malta and Gibraltar. It’s an exciting time for ASN since the Irish referendum on repeal in 2018 brought change to Ireland, the Isle of Man also introduced abortion provision, and even in Northern Ireland the legislation changed in October this year. 

We’ve not hung up our helpline and we have no intention of doing so any time soon, while there are women and pregnant people close to home who need abortions. We’re committed to supporting the growth of the abortion funds movement, and to making sure that, until there is safe, legal, local abortion everywhere, activists like us are able to help people who need us. 

This new hire will join our existing staff team of c.90 active volunteers, CEO (0.8 FTE), Service & Volunteer Manager (FT) and our Bookkeeper (0.2 FTE). As Operations & New Service Coordinator you will play a crucial part in delivering ASN's existing services and supporting our brilliant volunteers. It's also an exciting opportunity to work closely with our existing staff to develop a new service that will provide support to even more people who cannot access the abortions they need at home. ASN is a small and dynamic organisation punching well above its weight - we have strong relationships with partners and collaborators, dedicated supporters and donors, and we're changing the lives of people who need abortions around Europe, and building the abortion funds movement. 

If you are interested in the role please read the job description and person specification below and submit your CV and a covering letter detailing how you would suit the role (each no more than two pages) before 9pm on Friday 6 December. Please note that any CVs sent without a covering letter will not be considered as a serious application. 

Interviews will be held in central London on Wednesday 18 December. 

Operations and New Service Coordinator, Abortion Support Network

Title:Operations and New Service Coordinator 

Reports to:CEO

Direct reports:Accommodation Coordination Volunteer Team, Volunteer Hosts, other operational volunteers

Hours of work:Full time 35 hours per week on a flexible working pattern. Some weekend and evening working will be required 

Location:ASN co-working space in central London, home, some overseas travel 


Key responsibilities

  1. Supporting delivery of ASN’s existing services
  2. Development and management of ASN’s new service providing support to pregnant people around Europe in their second trimester
  3. Partner and stakeholder engagement 


1. Supporting delivery of ASN’s existing services

  • Support the recruitment, training and oversight of service volunteers and ensure that there is adequate support and supervision structures in place including providing strategic and practical support for cases as and when required, most particularly those of a complex or unusual nature and/or involving vulnerable clients
  • Ensure all volunteers are provided with appropriate information and training to ensure professional delivery of services and personal development
  • Provide ongoing support to ASN volunteers including acting as manager on-call to client-facing volunteers on a regular basis and supporting ASN volunteers to access additional pastoral support (e.g. supervision/counselling) where necessary 
  • Liaising with helpline volunteers about their availability and preparing helpline staffing rotas/schedules on quarterly basis
  • Manage Accommodation Coordination Volunteer Team which arranges hosting with ASN volunteers and paid-for accommodation for clients needing to stay overnight in the UK
  • Provide practical and pastoral support to clients whose cases are more complex and/or who are in more vulnerable situations
  • Ensure clients are adequately safeguarded and well looked-after 
  • Attend safeguarding training and actively participate in safeguarding processes designed to ensure ASN staff and volunteers feel confident and capable to support clients 
  • Coordination of the provision of helplines and online communication channels supporting ASN clients from Ireland, Northern Ireland, Isle of Man, Malta, Gibraltar and Poland 
  • Coordination of the technical and physical infrastructure that enables this service to function legally and safely including for example telephony, technology, translation services, databases and communications channels
  • Acting as manager on-call for ASN services on a regular/rotating basis (up to 1/3 of the time) 
  • Participating and presenting at external meetings and events where necessary and appropriate 
  • Speaking to media where necessary and appropriate 
  • Providing administrative support to other members of the ASN team when needed. 

2. Development and management of ASN’s new service providing support to pregnant people around Europe in their second trimester

  • Working closely with other staff, scope this new service, establishing a model and potential ways of working 
  • Project management of start-up phase of this service. To include researching options and pathways, types of service model, assessing likely scale of need from different countries/jurisdictions
  • Make recommendations for type of service and method of implementation, as well as developing budgets and exploring sources of income for this service 
  • Working closely and with support from other members of the ASN team and collaborators/partners around Europe, develop and launch a service 
  • On an ongoing basis, manage the provision of safe, legal, and accurate signposting, information and funding to clients 
  • Monitor and evaluate activities and processes, making recommendations for improvements and expansion including e.g. speed and style of roll-out.

3. Partner and stakeholder engagement

  • Develop and maintain close, effective working relationships with relevant third party stakeholders in various locations (mainly around Europe) e.g. doctors, clinics, activist groups, and organisations that can signpost clients to ASN’s services
  • Responsibility for day to day liaison with key stakeholders and third parties including clinics and associated organisations providing care/supporting clients in their second trimester in other ways 
  • Development of promotional materials including website, annual reports, leaflets, newsletters and other collateral materials


Qualifications and experience

Demonstrable experience and success in an operational role over the last 3 years. 

Knowledge & Skills

A high awareness of the following areas of the organisation and an ability to perform effectively in delivering them:

  • General operational experience, including of working with third party service providers 
  • Proven experience of volunteer management
  • An understanding of the complexities facing abortion-seekers in places where abortion is illegal or restricted
  • Experience of managing challenging circumstances including vulnerable service users
  • Ideally, experience of the delivery of services via a helpline
  • Ideally, experience of development of a new project or service with an international context


  • A commitment to the pro-choice ethos of the organisation
  • Enthusiastic and flexible – this is a new role at a very small organisation
  • Able to work independently 
  • Creative problem-solver
  • Ability to relate relationally and empathically to people from a wide range of backgrounds and beliefs 

NOTE: Occupational requirement

Post-holder must be pro-choice. This will be evaluated at interview. 

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Refreshed on: 19 November 2019
Closing date: 06 December 2019
Tags: Advice, Information,Operations

The client requests no contact from agencies or media sales.

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